75,000 bonus Qantas Points and $150 back when you spend $2,500 in the first 3 months
0.75 points per $1 for the first $3,000 each statement period
Travel insurance and shopping insurance available
Points earn rate reduced to 0.5 after $3,000 per statement period
$295 annual fee, plus $65 for additional cardholders
|Category||Frequent Flyer & Travel Credit Cards|
|Benefits||Cashback Offer, Complimentary Travel Insurance and Sign-Up Bonus Points Offer|
|Minimum Credit Limit||$6,000|
|Additional Cardholder Fee||$65 p.a.|
|Rewards Program||Qantas Frequent Flyer|
|Points Earn Rate||0.75 points per $1|
|Contactless Payments||Apple Pay, Fitbit Pay, Garmin Pay, Google Pay and Samsung Pay|
|Rates & Fees|
|Purchase Rate||19.99% p.a.|
|Annual Fee||$295 p.a.|
|Interest Free Period||55 days|
|Cash Advance Rate||21.49% p.a.|
Receive 75,000 bonus Qantas Points and $150 back when you spend $2,500 in the first 3 months.
|Reduced First Year Annual Fee||$0|
|Release date||May 2007|
Inappropriate, an overseas call centre processes your your application
It is unacceptable that ANZ uses an overseas call centre process your application. They ring and ask for your financial details. My offer was almost refused because the person on the other end could not interpret the statement I sent indicating my previous credit card with another bank had been closed. The process will take in excess of 4hrs of your time not the 5mins indicated. Also most of the time the line will cut out or you will not be able to hear the person on the other end. Very disappointing ANZ, your level of service has dropped over the last few years.
Decreasing rewards, difficulties closing account
Like others have stated, the rewards have declined over time, however this is inline with other providers and the overall market and so is just really a sign of the times. But, compared to other similar rewards cards the fees are relatively high.
My main issues were with closing the account.
I tried to close it a year ago, but had already been charged the annual fee 2 days previously and they wouldn’t refund it, so I kept it for another year. Previously in a similar scenario with Westpac they refunded the annual fee on a pro rata basis, so I b...
This is my main credit card.
To be honest I only use this card because it does not charge me annual fees with my home loan package. And because this is a QFF card, I become SO passionate spending money with this card so I can collect Qantas points (which I rarely redeem unfortunately). Not to mention it charges you 55 dollars rewards program fee annually even if my annual card fee is waived. So in general, this is not a cheap card. I would have better credit card choices than this one.
Easy set up and good rewards points
Have always found ANZ cards to be easy to set up and customer service has always been outstanding. Keep checking to see when they have rewards points on offer for setting up your card - always a nice bonus when you get a card. Qantas is my main airline for flights and I find the points are transferred quickly and there are reports on what points have gone across. Easy FF card.
ANZ Frequent Flyers Platinum
Works well for me because I have family interstate so the payment I make in fees is covered by the return Virgin Flight I get each year that I would have had to pay for anyway to see my children as well I also get the opportunity to use the Virgin Lounge twice a year.
Also I save fees on overseas purchases and when I travel and find it works better with this card but exchange rate is no different have had this card now for 3 years and works well for me personally if you don’t travel there are better deals.
Widely acceptable credit card
The ANZ Platinum Visa card is a widely acceptable credit card. Hence, it is accepted everywhere and it has never been declined. This is its greatest asset. Additionally, the Rewards program is very attractive as I receive 1.5 points for every dollar spent. However, the Rewards program is mandatory and not an option. The annual fee for the Card is approximately $20 while the annual fee for the Rewards program is approximately $40. Consequently, if I receive a $100 voucher each year (which I usually do) it really amounts to $60 once the fee...is deducted that is not so incredible. The point is, the more I spend, the more rewards points I accrue. Ultimately, if one spent a lot of money each year on hotels and travel, etc, the Rewards program would be greatly beneficial.
The reviewer stated that an incentive was offered for this review
OK to start with
They waived the first year fee and 65000 Qantas rewards point for new sign up at that time. Afterwards the annual fee can cost around $275. For spending above $3000 the point earning rate drops to 0.5 (normally 0.75).
It costs a quite a lot for overseas transactions both. Purchasing an item from stores such as BookDepository and TobyDeals Australia that are based overseas is also charged the extra overseas transaction fee.
Frequent Flyer rewards now very low.
Costs a lot extra for partners & extra to connect you & partners rewards to your FF program. Now only HALF a point for every dollar spent up to $2000 then you get NONE! Has got worse over the years since I joined ANZ over 20 years ago. Now looking for a better deal on cards. Wake up ANZ, you will lose more customers if you dont offer more. Read the fine print [for any card] before joining.
Was Ok at start then went bad
Note: I will be switching to a different card very soon.
The ANZ Frequent Flyer Platinum started off with 2 cards a Visa and Amex (pictured above) with the Visa getting 1 point per $ spent and Amex getting 2 points per $ spent.
The Amex was removed and the Visa now only gets half the points it did per dollar before or .75 up to $3000 spend!
Qantus points are very variable in how much they are worth but I don't think I am using them enough to cover the additional cost of the card.
This card costs $295 (at time of writing) which is considerably ...
I recently saw that I was charged around 300.00 per year for this card. When I asked if they could do better since I was a long standing customer, they were not interested. So card cancelled and I can get the same at CBA for 50.00. And I get more points for dollars spent. So ANZ lift your game.
Disgusting customer service
My card is up for renewal fee.
I called ANZ and was put to the cancellation team!! I never asked to cancel just consider reduce or waive the renewal fee. The lady on the phone was extremely rude and was hoping i actually cancel the card!!
Disgusting customer service....hope these jobs go offshore and teach them a lesson how to "retain customers".
Travel Claim Took Too Long
I travelled overseas in June and had a fall on a cruise ship, dislocating my shoulder. After going onshore to Juneau Hospital for treatment I was left with a bill for $3,842.27. I contacted the insurance and was told to keep all receipts and lodge a claim on my return to Australia. Once home I downloaded all the necessary forms from QBE and the checklist with all required supporting documents and submitted my claim in August and informed them that I was still waiting for some outstanding receipts from the hospital but would forward credit card ...receipts and the actual copies of outstanding receipts as I received them. The claim went on for weeks and there was no correspondence from them, then finally I was told that I had to provide more details and evidence of my trip. This should have all been requested on the initial claim. So the claim gets stalled again. When you submit anything the company does not contact you to let you know that anything has been received so when you wait and you do not hear anything and eventually follow up with emails you get told that it will be 10 days before anyone can get back to you. Eventually they paid the initial part of my claim but the remaining $1,104 was still outstanding. Again I submitted credit card receipts and a further receipt from the Hospital, as I received them, on 3/10/2015. I heard nothing from QBE so sent an email on 20/10/2015 and again on 23/10/2015 and received no response. Finally I called them 29/10/15 to be told that the payment went in to my bank account yesterday and again no one contacted me. So a warning to travellers, if you pay your travel medical expenses on your ANZ Platinum Credit Card, be prepared to carry the expense for several months and don't expect to be contacted and informed by QBE on any of your queries regarding your claim. What it has cost me to carry this expense on my credit card for several months, it would have been cheaper to get separate travel insurance elsewhere.
QBE Travel insurance
I've had the Platinum card for many years now and haven't had any problems with it. I recently tried an overseas trip just using the free QBE Travel insurance offered if you spend a minimum of $250 towards the costs of your trip (flights etc...) instead of purchasing regular travel insurance (we usually buy either RACV or Covermore).
Of course the one time we didn't purchase travel insurance was the one time something happened. I developed an infected finger which involved multiple trips to the doctor for injections and tablets and even day ...surgery to drain out the infection which was very costly. I called QBE while overseas who informed me they would cover everything as long as I kept all receipts and got a medical certificate explaining everything. When I returned I used the online claim system and entered all the information in however after I submitted it I didn't receive any confirmation. I called and was told to wait a few days. After a few days I called again and for whatever reason it did not work and I lost all of the information that was entered and had to complete a paper version and scan and email in which was highly annoying. It takes 10 working days for them to process so the clock was reset from the time I reapplied. After 10 days I received an email asking for another document which meant another 10 days processing time. Finally after another 10 days I was contacted and informed I would be paid minus the $250 excess fee. Apart from the delays and the error with the online system it wasn't too difficult to get paid. Although it can be difficult getting through to them on the phone. Free (as long as you spend min $250 towards the cost of your trip) Online system error and time taken to review
Expensive for a platinum card (St George only $89 and 13.25%) however, Qantas points are included. Insurance cover is second to none and is better than some coverage offered by insuarance companies. Bonus partners are somewhat limited but still handy. Qantas points are capped at $1=1 point up to $2500 per month, $2 = 1 point $2501 - $10000 per month. 0 points above $10 000 per month. Pity that the excellent car rental protection is extra - it should be included like the Gold Card. Hope youre listening ANZ. ANZ customer serivce is exceptional. R...efreshing to speak to a local person who knows what they are doing. Priority service is also a godsend. ANZ Monitor suspect transaction. I was booking travel with Expedia.com and as I was transacting, ANZ called me to verify the transaction. Impressive stuff. Platinum concierge, Restaurants and travel of questionable value. Most savvy travellers can look after themselves. THe "deals"dont seem that special either. EG; Airfrance to Paris in business is quoted at the same rate as a booking with Expedia.com. If you dont want the points - get the basic Gold card. Its the best in the market. Travel insurance included, Optional car rental insurance, Frequent flyer points, Prestige image of Platinum card, Visa global acceptance, CHIP technology essential for use in Europe and UK, Extended warranty cover, automatic points transfer to Qantas High APR (19%), High annual fee ($200) Exrtra for car rental cover ($24pa) Points capped same as Gold card, useless concierge serivce (use google and get a better deal),
Not covered for cancelled trip
Booked an adventure trip overseas - 14 days. The purpose of the holiday.
Booked another two weeks around the adventure trip - flights, hotels etc
The adventure trip was cancelled so no point in all the surounding bookings. Flights to and from etc. Had to cancel everything. Got lots of refunds but a number of things are " no refund on cancellation".
ANZ Platinum Visa Insurance advised they will not cover this situation unless the adventure trip was cancelled due to mechanical failure of a vessel, bankrupcy etc.
Cheap and reads well
Clearly the fine print is not clear
Questions & Answers
Does my ANZ Rewards Black international travel insurance (I bought return tickets to UK with the card last August) cover illness arising from Corona Virus while overseas or upset travel plans if they are affected by this pandemic
I have anz platinum card how do i find out what fees I am paying?
Ring anz and ask. They have a duty to tell you and they will tell you when it’s due.
I have never trusted the ANZ travel insurance and always purchased a seperate policy ,This time however having spent well in excess of $250 on my card Im going to go with the card insurance ,Do I need to advise any department of my departure and return dates ,Should I have a problem what number do I call and is it toll free from the USA
I also have not been brave enough to trust ANZ insurance either it does say you just must use card to buy ticket but I would think you would have too advise insurance.
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