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ANZ Frequent Flyer Platinum

ANZ Frequent Flyer Platinum

3.0 from 15 reviews

See the Best Frequent Flyer & Travel Credit Cards in 2019 as rated by Australians on ProductReview.com.au.

Pros

  • 0.75 points per $1 for the first $3,000 each statement period

  • Travel insurance and shopping insurance available

  • 50,000 bonus Qantas Points and $100 back when you spend $2,000 in the first 3 months

Cons

  • Points earn rate reduced to 0.5 after $3,000 per statement period

  • $295 annual fee, plus $65 for additional cardholders

Reviews

Review distribution

5 star
1
4 star
6
3 star
3
2 star
2
1 star
3

Evonne

EvonneSydney, NSW

  • 7 reviews
  • 1 like
  • Verified customer

This is my main credit card.

published

To be honest I only use this card because it does not charge me annual fees with my home loan package. And because this is a QFF card, I become SO passionate spending money with this card so I can collect Qantas points (which I rarely redeem unfortunately). Not to mention it charges you 55 dollars rewards program fee annually even if my annual card fee is waived. So in general, this is not a cheap card. I would have better credit card choices than this one.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJanuary 2014
Main Point of ContactBranch
Card / Account Used ForEveryday Expenses
See all answers

Sculls

ScullsGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 1 like

Easy set up and good rewards points

published

Have always found ANZ cards to be easy to set up and customer service has always been outstanding. Keep checking to see when they have rewards points on offer for setting up your card - always a nice bonus when you get a card. Qantas is my main airline for flights and I find the points are transferred quickly and there are reports on what points have gone across. Easy FF card.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping, Overseas/Travel and Special Purchases
See all answers
Patty

PattyMetropolitan Adelaide, SA

ANZ Frequent Flyers Platinum

published

Works well for me because I have family interstate so the payment I make in fees is covered by the return Virgin Flight I get each year that I would have had to pay for anyway to see my children as well I also get the opportunity to use the Virgin Lounge twice a year.
Also I save fees on overseas purchases and when I travel and find it works better with this card but exchange rate is no different have had this card now for 3 years and works well for me personally if you don’t travel there are better deals.

Transparency
Customer Service
Rates and Fees
Online Experience
Application Process
Card Start DateJune 2017
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping, Overseas/Travel and Special Purchases
See all answers
David

David

  • 3 reviews

Widely acceptable credit card

published
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateApril 1995
Main Point of ContactBranch
Card / Account Used ForEveryday Expenses, Online Shopping and Special Purchases
See all answers

The reviewer stated that an incentive was offered for this review


Yuly

Yuly

  • 5 reviews
  • Verified customer

OK to start with

published

They waived the first year fee and 65000 Qantas rewards point for new sign up at that time. Afterwards the annual fee can cost around $275. For spending above $3000 the point earning rate drops to 0.5 (normally 0.75).
It costs a quite a lot for overseas transactions both. Purchasing an item from stores such as BookDepository and TobyDeals Australia that are based overseas is also charged the extra overseas transaction fee.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
See all answers

paul

paulhowrah tasmania

  • 9 reviews
  • 12 likes

Frequent Flyer rewards now very low.

published

Costs a lot extra for partners & extra to connect you & partners rewards to your FF program. Now only HALF a point for every dollar spent up to $2000 then you get NONE! Has got worse over the years since I joined ANZ over 20 years ago. Now looking for a better deal on cards. Wake up ANZ, you will lose more customers if you dont offer more. Read the fine print [for any card] before joining.

Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Main Point of ContactOnline
Card / Account Used ForEveryday Expenses
See all answers

Pitpat

PitpatHobart, TAS

  • 54 reviews
  • 26 likes
  • Verified customer

Was Ok at start then went bad

published
Transparency
Customer Service
Rates and Fees
Rewards
Online Experience
Application Process
Card Start DateJanuary 2014
Main Point of ContactPhone
Card / Account Used ForEveryday Expenses, Online Shopping, Overseas/Travel and Special Purchases
See all answers

Eva C

Eva CPerth

  • 2 reviews
  • 5 likes

Not interested

published

I recently saw that I was charged around 300.00 per year for this card. When I asked if they could do better since I was a long standing customer, they were not interested. So card cancelled and I can get the same at CBA for 50.00. And I get more points for dollars spent. So ANZ lift your game.

SydneyGuy

SydneyGuySydney

  • 9 reviews
  • 22 likes

Disgusting customer service

published

My card is up for renewal fee.
I called ANZ and was put to the cancellation team!! I never asked to cancel just consider reduce or waive the renewal fee. The lady on the phone was extremely rude and was hoping i actually cancel the card!!
Disgusting customer service....hope these jobs go offshore and teach them a lesson how to "retain customers".

Travel Claim Took Too Long

published

csw0101

csw0101Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 3 likes

QBE Travel insurance

published
1 comment

bkelly999

bkelly999

  • 11 reviews
  • 1 like

Good

published

Tses

TsesCHATSWOOD

Not covered for cancelled trip

published

Booked an adventure trip overseas - 14 days. The purpose of the holiday.
Booked another two weeks around the adventure trip - flights, hotels etc

The adventure trip was cancelled so no point in all the surounding bookings. Flights to and from etc. Had to cancel everything. Got lots of refunds but a number of things are " no refund on cancellation".

ANZ Platinum Visa Insurance advised they will not cover this situation unless the adventure trip was cancelled due to mechanical failure of a vessel, bankrupcy etc.
Cheap and reads well
Clearly the fine print is not clear


stakky32

stakky32

  • 67 reviews
  • 4 likes

Excellent

published

We were lucky to have originally taken out a basic ANZ frequent flyer card several years ago when the annual fee was fairly low, and then get offered a free upgrade to the Platinum card by ANZ, so our annual fee is still much lower than that for new customers, making this quite worth-while for us to continue using the card. Having the travel insurance included in the program is great, as we often travel overseas and it's nice to not have that extra expense.
The fact that I can earn Qantas Frequent Flyer points by simply paying for everything with my credit card. Great travel insurance is included as part of the rewards program, plus several other little extras.
Nothing really!

Good

published

I opened this card to make business purchases & make the card work in my favour for points. So far after 18 months I am quite impressed with the points structure & the extras that are offered. Compared to other cards this one seems quite practicle and value for money.

I have always found ANZ uncomplicated, as in there are many branches, the internet banking site is easy to navigate and their statements can be sent weekly if required and are well laid out.
Fees reasonable if card used and paid off regularly
Great bonus structures
Longer warranties on some products purchased on card
The fees (but that would apply anywhere!)

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