ANZ Personal Loans

I checked with ANZ if they had ever charged me junk insurance as they were not allowed to do this and must refund anyone if they have charged this. ANZ told me I hadn't been charged junk insurance. I lodged a check with Claimo and they came back and… Read more

advised me a month ago that I had and that ANZ need to refund me $710. Claimo charge a search fee for this which is $233.28. I feel totally ripped off by ANZ, I contacted them to see if I had been charged junk insurance before I contacted Claimo but they advised I hadn't been. Claimo found out they had and now I am losing part of refund as I have to pay Claimo for their help. Also a month later still have not received the junk insurance refund from ANZ, currently on the phone to them trying to get it paid. So far spent 1 hour on the phone being directed to multiple people.

A real letdown – Really Disappointing. Have been with ANZ a long time. Applied for a loan for $12,000. Did my Maths and knew full well I could afford repayments with comfort. Had a snapper on the other end wanting me to detail and explain everything I was using the money for, than tried to tell me I don’t have good enough reasons. It’s a bloody personal loan. I… Read more

can use it as I please as long as I repay the debt. Condescending. Patronising. In the end I told him not to worry about it as he tried to only give me $6,000 plus now wanted 15 different documents. I really needed that loan as it would have given me great opportunity to make some huge steps forward. But to be told your personal loan is not for your discretion is pathetic. Very disappointed in my bank.

ANZ, they are the worst for personal loans and for small business loan. They never look after small businesses, – ANZ, they are the worst personal loans and for small business loan. They never look after small businesses, even though we all have our business account with them.

No comment – I have given star 1 out of 5 because I can't put 0 . Applied for a personal loan 2 weeks ago supplied all that i was asked to, numerous phone calls and emails only to be told it's still with assessments. Still waiting. I am changing banks after being faithful for 17 years.

Don't bother applying!! Waste of time!! – After supplying a lot of documents and a lot of emails & calls front and back to a lot of people claiming to be from ANZ in Australia (even though they have a very thick and hard to understand accent like they're definitely calling from overseas) said I was conditionally approved for my loan. Few weeks later I got another call saying it will just… Read more

be the last call to confirm few details from my application form (Trust me this is the worst part, they'll just read out to you once again whatever you wrote on your application and you just sit there saying Yes to every questions for half an hour). At the end she simply just said Unfortunately we can't approve you. No reason provided!

I can't stress enough how incompetent their ANZ personal loan team is (too scripted and too many documents needed going front and back everyday with always something else missing and needed) and how time wasting this whole process is!!!

I applied for ANZ personal loan as I'm already stress enough with the high interest of my current debt and wanted to consolidate everything and pay cheaper interest rate with the Personal Loan. After applying, I feel more stressed and frustrated not because I'm not approved, but dealing with the overseas people and the time consuming process is the worst ever!!!

I'm closing all my ANZ account and all my family will move to another bank for sure!

Do not bother to apply – 900 credit score - 20k savings been two weeks back forth asking documentation I’ve given everything and this company keeps screwing me I’ll be going another bank to apply for the loans and closing my accounts thanks

Approved! Then denied – I applied for a personal loan for debt consolidation, after a few days I receive an email to say i'm approved! Fantastic, I begin to alert the other financial institutions that I intend to close those accounts. Except now ANZ have gone back on that approval and have rejected me for a personal loan. What gives? Why send out an approval giving false hope to someone who needs urgent debt consolidation. Show details

So disappointed – Not happy with the services at all. I went two days in a row at ANZ Sunshine for an enquiry about Small Business loan, I arrived around 2pm one of the ladies advise me they close at 4pm so they can’t help me. All I get was (SORRY). So disappointed Time to change Bank. Bye ANZ

Why bother apply for Debt Consilidation Personal Loan – I got declined with proof that I get more than $15000 income and a 100% capability of paying this off. Their excuse was that I had too many loans. MATE, that is the point of trying to apply for this. TO AVOID THAT. I actually called the first time to ask for a reassessment and “[name removed]/[name removed]” didn’t even take note of this on my… Read more

account to only find out later on. I’m going else where. Pay off the Credit Card I have with them and close all my accounts. I used to love ANZ but obviously they have no sympathy and I thought you wanted more money as a bank?

do you have to a high risk client to get a personal loan? pathetic – 10 years ago I got approved a $20,000 even though I was earning only 45k a year before tax with barely any savings. In 2018 I get declined for a $10000 loan earning 90k before tax of and with almost 25k of my own savings in my ANZ accounts and have not touched my 1500 anz credit card in 2 years now. Still no reason why they declined. Thanks a lot ANZ. Im closing all my accounts and moving my money my NAB bank account

Seemless – applied for an ANZ personal loan on Wednesday night, had an approval on Thursday afternoon and money in my account by Friday.

ANNOYING – I spoke to a customer rep over the phone. I enquired about consolidating my debt, one of my loans is with ANZ and I was unsure of the amount that was owing. I assumed he knew as he had my account information in front of him. Anyway - he seemed good to talk to until after I applied for the loan. He just said you need to send payslips and stuff. I… Read more

thought I was going to receive an email of what 'stuff' I had to provide. I didn't receive any email after the first day, so I called and asked what I had to provide. I was told statements of my loans and 2 payslips. I provided those statements. They said it'll take 2 days until I hear from them. 2 days pass and I still haven't heard anything. So I call and check the progress, and they say that they're waiting on the other statements. No one told me I had to provide the last 3 months worth of statements. No one called/emailed to let me know they are waiting on documents. So I provided the last 3 statements that were available to me (via online accounts) and sent them through - 2 days later again no contact from anz. I called again and I had to get a statement for the month just gone, I applied on the last day of Feb. I hadn't received the statement yet - I was told I have to call the bank and request a statement, anyway I did. Sent it through and 3 days later I'm still waiting.

Personal loan applicant – I have found that over the phone the CSR's are letting ANZ down, you go into the branch you will receive the best CS provided. NZ ANZ is a lot easier to extend a personal loan by adding the amount borrowed and not closing your existing loan and reopening a new one, going through all the hassle of reapplying. NZ ANZ also bank transfers occur immediately and not 48hrs. It's archaic the way processes are ran here.

I think ANZ are trolling me – Over a week after ANZ sent multiple invites for me to extend my existing loan and I applied for the loan. Every time I'm on the phone I get someone different with different opinions and information. The original guy was great setting up the application and told me it would only be a quick phone call to confirm my details and I would have the… Read more

money within 2-3 days. After nothing much was happening they finally returned my calls 3 days later to request pay slips so I sent them. Then I had a down right rude man calling from overseas ring up and tell me that my loan was no longer approved because I lied about my income. ANZ hadn't read the pay slips correctly and entered my overtime in as my weekly wage. This guy was then trying to convince me that I didn't work full-time on a set wage and set hours. After another call to someone else they asked for my bank statements to verify what I was getting paid. Once that went through they then requested my rental income. Once that went through they then requested my bank statements for another account. All this just to extend my loan with repayments of about $30 extra a week. Today I finally got the loan approved and was sent the acceptance letter so I rang them up to accept and the guy began asking questions again about how much I was borrowing and I had to go through the process of explaining what was happening again. That's because the loan isn't approved yet for some reason. He then said he would call me back within 30minutes (5 hours ago). I don't think my home loan application was this painful. I'm so stressed out atm. I just can't believe how incompetent ANZ are. If they want documentation, then request it all at the very beginning. I don't believe I will get the loan approved and have lost all faith in ANZ. Even when I have an e-mail with the acceptance letter and contract.

1 week to assess personal loan – Received 3 call from anz staff to confirm the details on my ploan and still take 6 working days to finalise their decision..even when the application was made in broadmeadows anz branch Anz sucks