ANZ Platinum

A ring.com subscription in Australia is considered a foreign transaction. The bank claims its processed outside of Australia so its foreign even though the pricing is for ANZ. An air ticket purchased to fly overseas from Australia is considered a foreign transaction because the bank said the budget airline processed the transaction overseas. All… Read more

these involved in AUD and without informing prior to purchase at the checkout, to be added post transaction. Never had an issue with my previous card issuer. All people watch out for these small hidden unexpected fees - if you dont check you wouldnt even know this is a thing with domestic spend. I think the ACCC need to clamp down on these fee add-ons post transaction.

⭐ 1 star Applied for this card despite being an ideal candidate. I have a full-time, well-paid job, an excellent credit score, zero debt, and substantial savings. Still rejected with the vague response: “The application was not successful at the current moment due to ANZ internal lending criteria.” No explanation, no transparency, just a credit… Read more

enquiry on my file for nothing. Be very careful applying — even if you’re financially strong, ANZ can still decline you without reason and leave you with a hit to your credit score. Not worth the risk.

Fees for an additional card holder are almost the same as getting a card but the secondary card doesn't have access to see or manage the card in the ANZ Plus App. Utterly useless and shame on ANZ for these ever increasing fees for no useful functionality. Show details

Long term happy customer – Have been a long time customer of ANZ Platinum (~10 years). Always felt safe using them and had only minor issues along the way. Missed my payment once due to scheduling error on my side and ended up with some interest. However, when inquired about it the guys on the phone are always very friendly and happy to take their time explaining what had… Read more

happened. There was even one time they decided to just write it off as it was an honest mistake. Definitely did not expect that but was very happy with the outcome.

Very very good – Hi there, I got this card in May 2019 and I am really enjoying its features. It gives travel insurance, price protection and very less interest rates. It also gives freedom to shop around without being worried about price difference because of its price protection features.

Very Good Service – I have been using this card since March 2019. Its features helped me a lot. It protected me with travel insurance when I went overseas. It also gave me price protection as well. I fully recommend this card to every one. Show details

ANZ charge you a yearly fee to take this card out and they make money on your use of the card. The very least they can do is answer their phone in a reasonable time when you call with a problem. 28 minutes on hold is just not acceptable. Show details

ANZ Platinum Qantas Frequent flyer credit card - IS A SCAM They offered a 75,000 Bonus Points if you signed up to the Frequent Flyer credit card if you spent $3k in the first 3 months. We spent $15k and still didn't get the bonus points. They charged me $360 in fee's to open this credit card. They just lost all our business Show details

Disgusting uncaring bank – Do not touch this credit card anz will destroy your credit rating so you can’t borrow from anyone at all if you miss a payment and only pay interest even though it doesn’t show on the app or on There systems that you are in arrears

Honestly ANZ, how can your so called Customer Service be so appalling – Where do I start - this one star (which should be minus 10 stars at least) is for all the recent interactions I have had online, in phone calls, and in branches (multiple visits to resolve issues). When calling for assistance, the usual wait times have been ~ half an hour or more, and with several calls per day since there was an attempted scam on… Read more

my credit card (which was cancelled), I have wasted an inordinate amount of time!!! I could no longer see transactions online for the cancelled card, so I could not download transaction reports for taxation purposes. This took well over a week to resolve, and the wasted calls (to what seemed to me to be overseas call centres, given that call center staff at times had very poor English and even less understanding in regard to the issues involved). More often than not, even after an hour of no help at all, issues still remained unresolved. The replacement credit card has such a short signature panel that I had to overwrite the CVC! This has not been a comedy of errors at all, but most certainly has been a cumulative series of ever more frustrating disasters! One of the most insulting aspects of waiting on hold is the repeated apologies about the continuing delay - Banks make significant profits and I am sure customers would prefer some profits be used to greatly improve the totally unacceptable wait times, as well as other aspects found wanting in customer service e.g. the call I am on now as I write this review has already passed 58 minutes on hold!!!!!! My main question for ANZ online custom LACK OF support - 'IS IT A PREREQUISITE FOR EMPLOYMENT IN THE CALL CENTRE TO BE BOTH RUDE & COMPLETELY DEVOID OF KNOWLEDGE ABOUT ANZ ONLINE BANKING VIA THE MOBILE APP AND VIA LOGIN ON PC????!!!!! A consideration for anyone thinking of taking out an ANZ Credit Card or opening any account at all with ANZ should be - ARE YOU PREPARED TO SPEND OVER AN HOUR AND A HALF ON HOLD BEFORE YOU GET TO SPEAK WITH SOMEONE WHO MAY OR MAY NOT BE ABLE TO RESOLVE EVEN THE MOST BASIC OF ISSUES!!!!!! The first person who answers your call will never have any knowledge to answer your questions, so you will be up for 2 long periods on hold e.g. today an hour and 2 minutes on hold before the first respondent answered, followed by a second hold time of 22 minutes, followed by 12 minutes trying (unsuccessfully) to actually get a straight answer from the second respondent who did however promise to pass on my concerns and acknowledged the issues raised by me were valid concerns which required further action by ANZ to correct the deficiencies highlighted by me.

ANZ Card travel insurance - horrendous experience – Complimentary Travel Insurance - do not use/trust this product. Horrendous experience. We booked our trip as two couples on the one booking. One of us has had in situ (skin deep only) melanoma which he was given pre-approval for. After booking and taking out the insurance cover he developed a metastatic cancer. He and his wife were paid out.… Read more

Myself and my partner have had to jump through hoops getting so much information on his health and eventually after months were denied our claim as he had had the in situ cancer and it “may” have been likely to develop into something more serious. Note: he definitely did not have any more than skin deep melanoma which was treated by removing it - no chemo, no radiation etc when we both took the policy covers. We will now escalate this to a formal complaint but we just want to warn others that if any of their family etc have any small pre existing thing that may require you to cancel or come home then this policy stinks!!! So unhappy and distressed.

The card might be good if you can get it activated - but the customer service is nonexistent – Still trying to get this card activated. Getting in contact with ANZ is one three minute call after which the robot AI voice hangs up on me, and a second one that takes SIX MINUTES to get through to the QUEUE. Not a human being. Just to get into the queue to speak to one. The entire process seems designed to make it difficult to do specifically… Read more

what they ask you to do in the setup letter for said card. Out of every credit card I've owned in my life, I currently have the lowest faith in ANZ in being able to do anything of use in the event something occurs (whether that be travel insurance or a dispute) because they seem extremely incompetent at the first step.

I'd love to talk more about the features of the card and the usability of it one day. We'll see if we ever reach that point.

Anz complimentary Travel Insurance – On behalf of a friend who took out travel insurance using Anz Platinum card. She had to cancel her trip for emergency medical conditions, the travel was not till December, so plenty of notice. They refuse to pay back the deposit paid. Totally unacceptable and horrendous service from a long standing customer. Trust me apart from here this is going… Read more

on all travel forums, Google, Trip advisor and travel forums as a severe warning. I will not recommend them at all, it’s just a farce.

Deliberate set up of processes to bait customers into paying interest – -text reminders send when the credit card is overdue, rather than days before any payment is due -be aware, once you cancel you credit card, ANZ cuts off your access to the ANZ mobile app and internet banking, i.e. you cannot check your final statement -conveniently the final statement was also not send by mail, instead all I received was a letter… Read more

confirming that I cancelled my credit card - thanks for that ANZ -have to call the hotline to get the final payout figure, wasting my time - thanks again ANZ

Luckily there are enough other banks (and credit cards) around...adios ANZ.

Free travel insurance with $250 spend – You are entitled for the complimentary overseas travel insurance if you spend $250 towards your trip plus other t+cs. It’s very easy to spend that on air tickets or hotels. Show details

Very good features of this credit card – I have been using this card since March 2019 when I switched my banking from Commbank to ANZ. The features I am getting with this credit card is really great. I recently went overseas and I did not need to buy Travel insurance as this card insured me for my travel. I can get the peace of my mind when I purchase anything using this card that if there is price difference of that product, I can claim the difference. Highly recommended. Show details

Okay Card, Hassle Free – I have been using ANZ Platinum credit card for about 2 years. So far, it has been a good, hassle free credit card. It was combined with the home loan package from ANZ, so I do not need to pay for the annual fee. However, it has no promotional feature such as points or offers. Show details

Overall satisfied – I got this card as a part of break free mortgage package. It is super easy to transfer my balance to this credit card. I use this card all occasions including in overseas. Travel insurence is included so it is useful if you travel often. Overall, I am satisfied with this card. Show details

No annual fee and no rewards – This is a normal Visa card which offers zero annual fees if you have got it as a part of your break free package. This card doesn’t offer any rewards but cover free travel insurance if you have used this card for any travel bookings. I haven’t used this card overseas so far so have no experiences to share. I haven’t transfer any balance to this card so can’t say how easy or tough it would have been Show details

Low interest rate, less annual fees, Good for overseas travel – Low interest rate. less annual fees. Good for overseas travel. On the spot processing, no wait time. Good for Reward points. Excellence exchange rate for over seas purchases and travel. I am happy and would highly recommend. Show details

Good backstop – A convenient easy to use card that works well when overseas or locally. I got this card as a mandatory part of the break free package for my home mortgage. Now that I have paid out my mortgage I may look for a cheaper option because the bank slugs me for a account fee each month. Show details

This card serves its purpose – My wife and I have this card as a benefit of the break free mortgage package. We use it to purchase just about everything we need and then pay it on the due date. If it wasn't for the mortgage package we would probably shop around for a different card to see what advantage we could gain. Show details

Great Card For Everyday Use – We cancelled our Rewards Card and now use this Platinum one. It doesn't attract any rewards but if you spend $20,000 a year on it you don't pay any fees either. We pay the balance each month so have no idea of the charges the bank have on this card. It is a very convenient card to have when you haven't got the cash on you. Show details

Credit Card which serves our purpose – Using our ANZ Frequent Flyer Platinum Visa card for all purchases and payment of household bills, attracts a huge number of Qantas Frequent Flyer points which have taken us on many flights overseas and interstate over the years. The reward program fee of $110 for 2 cards still makes it a very worthwhile credit card as does the included cover of… Read more

comprehensive travel insurance. There is a period of around 21+ days to make payment by the due date from issue of your monthly statement. Beware of late payments and interest fees if you don't pay the full balance by the due date. Allow a couple of working days prior for your payments to be processed.

Served its purpose at the time – This card was a great product for the purpose of balance transfer, as it was a 0% balance transfer for 12 months. I did purchase overseas flights on it because of the included travel insurance. I currently have a better card for rewards with a lower interest rate so I will be cancelling this card soon, but would consider another card in the future from ANZ.

banking incompetence in the extreme – We recently applied for an ANZ platinum card as we were travelling OS and needed an alternate card. We responded to a phone interview that was complex and painful but clearly collected the wrong information. My wife has a full time occupation in public service and more than adequate income but for stupid reason ANZ thinks she has more expenditure… Read more

than income. Kind of hard to understand how anybody can have this. The level of customer service and support was way below par and wasted many hours across over a week. We eventually just withdrew the application but it has still left a trail of issues. I still even get a copy of the application since it was done online - so I really have no idea of what it says. If you intend to apply for this card - dont use the phone service and think carefully about this card - ANZ has very much disappointed me. PS we able to get card that met our needs and at no more cost in 2 days with another organisation so why bother.

Delivered what was promised – Obtained card to get 75000 Qantas frequent flyer points after $3000 spend in first 3 months. Points arrived and still collecting. Nil fee for first year and free travel insurance. Some t&c apply but worked great in my case so highly recommended

Excellent value – We received this card with our home loan and it has been an emergency fund card. We don't pay any annual fees or any fees for extra cards.