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APIA Health Insurance

APIA Health Insurance

1.8 from 5 reviews

Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
0
1 star
4

APIA INSURANCE IS THE BEST!!!

published

I have been with Apia Insurance for a few years now. I have needed to have two claims.

First one on contents when my fridge packed up. So Apia helped me and I got very good results.
The next with a car claim. Through a motor vehicle claim. The other party gave me a hard time.
But Apia helped me and I am very happy and can RECOMMEND them This is the BEST Insurance Company that I have dealt with and I have NO hesitation in thanking them sincerely !!!!

Insurance claim madeYes

John M

John M

  • 7 reviews
  • 7 likes

Junk policy

published

Is actually provided by NIB. Bought top premium hospital cover but turns out is junk policy for coverage of doctors fees. In my case if I was with any other fund doctor gap would have been $200 but with NIB was over $1500. APIA should be ashamed of themselves exploiting senior Australian in this way. TIP if you get caught with big gap for an upcoming procedure you can change funds before the date of the procedure and save paying the gap. I changed to HCF which was only slightly dearer than APIA but pay much better.

Insurance claim madeYes
Eviltwin

EviltwinPerth, WA

  • 2 reviews

Don't do it...rudest staff in Australia

published

I used to recommend Apia insurance to lots of people literally hundreds possibly more but now I am cancelling the lot. I had it all car, health, home and contents even travel.but tonight none of it.
I liked that they answered the phone with a person but that's the only good thing left. The premiums are ridiculous my health insurance is $214 per month. For nothing I am not claiming for anything anymore. They think everyone is cheating so don't deal with older people then who might need to claim once in a while you rude horrible people with no phone skills. HIF get good reviews I'm told.

Insurance claim madeNo
Susan

Susan

  • 2 reviews
  • 10 likes

Disappointing Customer Service

published
Insurance claim madeNo

Lack of customer service.

published

I called to get a quote on health insurance. The first time I called the operator said the computers were down and she would definitely call me back later in the day. No call from them, so I called again the next day,and they were still having trouble with their computers and I was assured I will definitely call , 100 percent! No return call again. I chose not to call again and will go elsewhere. Oh and actually her name was Kylie, both times, I spoke to her. She was unable to give me any information at all, without the computer.

Insurance claim madeNo

Questions & Answers

Fran

Franasked

Is Apia as bad as these reviews made it to be? I am thinking of switching to Apia health insurance.
The reviews sound really bad and disappointing.

2 answers
Eviltwin
Eviltwin

They're great on the phone but somehow that disappears when you need to make a claim for something serious. I would never go back even if they were half the price of everyone else.
I had car, home and contents and top level health. I was spending over $400 a month with them but they don't care about client loyalty.
Go anywhere else but them IMO.

John M
John M

Their Health Insurance is just a front for NIB Health Insurance. What they don't disclose is the very large gaps you have to pay for the surgeons fee if you make a claim (enven though we were on the top Hospital cover) Our Surgeon recommended we shift to another fund as the gap was going to be $thousands with NIB. We changed to HCF and very happy with them - you get RAA discount that makes them on par with APIA cost.


tiri

tiriasked

how much health insurance apia went up?

1 answer
Susan
Susan

I believe Apia's premium went up by $8 as opposed to Medibank's premium which was $4. I am staying with Medibank as they have better customer service as well as a better level of cover.


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