APIA Health Insurance

Rip off health insurance for over50 – These guys are thieves. Check the market they are the most expensive for over 50. I thought not to be influenced by the bad reviews. The bad reviews are all true. I will check with aia or go back to Medibank. Read your policy very carefully if you buy from them , they are thieves . Misleading older people. The cheaper policies don’t cover you for much Show details

Great value and easy process – I recently had major surgery and couldn't fault APIA health insurance. Very easy process, the only time I had to do anything was to pay the excess. APIA onsell NIB health insurance, literally the same policies word for word except cheaper. Even though APIA products are traditionally aimed at over 50s, anyone of any age can use their health insurance however it is worth noting that they do not cover pregnancy on their policies. Show details

Very slow – I have had to make two claims with APIA, both have not been enjoyable at all. My present claim is for a hole in the roof of my caravan and have been waiting weeks for them to give us the nod to go ahead or to reject the claim. Very slow, time for us to look elsewhere. Show details

APIA INSURANCE IS THE BEST!!! – I have been with Apia Insurance for a few years now. I have needed to have two claims. First one on contents when my fridge packed up. So Apia helped me and I got very good results. The next with a car claim. Through a motor vehicle claim. The other party gave me a hard time. But Apia helped me and I am very happy and can RECOMMEND them This… Read more

is the BEST Insurance Company that I have dealt with and I have NO hesitation in thanking them sincerely !!!!

Junk policy – Is actually provided by NIB. Bought top premium hospital cover but turns out is junk policy for coverage of doctors fees. In my case if I was with any other fund doctor gap would have been $200 but with NIB was over $1500. APIA should be ashamed of themselves exploiting senior Australian in this way. TIP if you get caught with big gap for an… Read more

upcoming procedure you can change funds before the date of the procedure and save paying the gap. I changed to HCF which was only slightly dearer than APIA but pay much better.

Don't do it...rudest staff in Australia – I used to recommend Apia insurance to lots of people literally hundreds possibly more but now I am cancelling the lot. I had it all car, health, home and contents even travel.but tonight none of it. I liked that they answered the phone with a person but that's the only good thing left. The premiums are ridiculous my health insurance is $214 per… Read more

month. For nothing I am not claiming for anything anymore. They think everyone is cheating so don't deal with older people then who might need to claim once in a while you rude horrible people with no phone skills. HIF get good reviews I'm told.

Disappointing Customer Service – Apia phoned me last Monday to discuss health insurance and decided to switch to them as prices were increasing. Sheree the lass i spoke to was very helpful and told me that they would contact medibank to cancel policy. I left quoted amount in bank to be direct debited but found yesterday that they had taken more than the amount and to add insult… Read more

to injury medibank had taken their premium out so i was left without any money to pay for food plus an overdraft fee of $10 as well as being $24 in debt. I phoned back and told them and i spoke to Phillipa and she explained that i had not applied for the government rebate and i said that i had tried on numerous occasions and she also said it would take fourteen days to cancel medibank, but she was very helpful and polite so i phoned medibank and they were very helpful and they said that they had not received anything from Apia and that the premiums had only gone up by $4.00 as opposed to Apia's $8, and i was on a higher level, so i decided to stay with Medibank. I phoned Apia to cancel health insurance and had to wait almost half an hour for someone to talk to me and was greeted with a woman named Tara who i thought would help me, but the line was breaking up and she yelled at me and said she couldn" t hear me and abruptly hung up with no apology. I was eventually put through to Nib by medibank because i phoned them hoping to get some assistance as i wasn"t getting anywhere with Apia and the lady at Nib said i would have to wait 48 hours to speak to someone to cancel my policy. The refund i was hoping to receive was to pay for groceries which i cannot afford now thanks to their crappy service. I have now wasted half a day trying to chase down my refund and have had no success. I would definitely not recommend this company for health insurance.

Lack of customer service – I called to get a quote on health insurance. The first time I called the operator said the computers were down and she would definitely call me back later in the day. No call from them, so I called again the next day,and they were still having trouble with their computers and I was assured I will definitely call , 100 percent! No return call… Read more

again. I chose not to call again and will go elsewhere. Oh and actually her name was Kylie, both times, I spoke to her. She was unable to give me any information at all, without the computer.