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14 reviews
justin p.
justin p.4 posts
  Fair Incentive

So Quick and easy – So easy to click and purchase We even had to change the item at short notice and this was sorted easily by phone and was delivered seamlessly it was the 2nd purchase

George kremer
George kremerVIC
 

Great work guy – From the minute I rang the company the service was good . Ash the service man came on time very efficient ,and professional .He fixed my dishwasher great work I would recommend Appliance repairs online service to everyone.

Nik
NikWA
  Verified

I wouldn’t use this business even if I was paid too – Not a great experience at all. I had my oven element repaired just under 2 years ago, recently the element has failed again. After numerous phone calls I spoke with who I assume the business owner is only to be told that the manufacturers of the oven element only offer 12 months warranty otherwise they’ll go out of business. The initial repair was… Read more

over $400. I did ask for a quote on a new oven element along with images of the oven but of course no response. I have since bought a whole new oven for $600. I’m planning to get into the oven repair business tomorrow!

Can’t wait for the response!

Sabrina
SabrinaQLD4 posts
  Fair Incentive

No fuss online ordering – Ordered my new washing machine online, quick & easy to deal with. Washing machine delivered, installed & old machine taken away. Would definitely order through them again. No fuss, no worries, loved the speediness of it all.

Harold
HaroldVIC
 

Great service , Great outcome of the job – Had a great service from this company came out same day fixed my washing machine which was leaking they had the parts on them. thank you so much will use in future.

Wendy
Wendy50 posts
 

Washing machine – My parents washing stopped working. And they looked in the messenger newspaper (Adelaide) and I really nice man called Peter was advised. He spoke on the phone and stayed on phone until machine was fixed. He was friendly and helpful. Would definitely use him again if my machine needed fixing

Warrior One
Warrior OneNSW
  Verified

Do NOT deal with this Company – All the bad reviews sum up my experience in dealing with this Company - TERRIBLE. Reviews like "Avoid this Company", "Do not book with this Company", "Consumer beware", "Rip Off", "This service is a scam" confirm my experience. I wish I read the reviews before! Appliance Repairs Online tradesman arrived and could not repair the machine because he… Read more

did not have the part. In requesting their service I had clearly described the part needed for repair. They advised that the part would be available in about 2 days. After a number of unanswered calls to determine if the part arrived and an expected date of repair I went to another repairer and had the machine repaired in 3 working days. My Credit Card was debited by Appliance RepairsOnline without my authority despite the work NOT being done. Then trying to recover the payment was an experience in dealing with the most obnoxious and unpleasant individual. NSW Fair Trading have received many complaints about this Company and the ACCC have also been notified. Do not use Appliance Repairs Online.

Kelly Platell
Kelly PlatellWA3 posts
  Verified

Excellent service – Excellent prompt service, fixed the issue quickly and in a timely manner. Very professional, friendly and polite. Will recommend this service to family members and friends.

Jessica. B
Jessica. B3 posts
 

Do Not Book With This Company – This service is a scam. They will charge your credit card before providing any labour or service and will not honor their guarantee to refund the money even if the job is never completed. While the initial customer service is friendly, you are left to deal with [name removed] once you are charged who is incredibly rude and uninterested in discussing your case or providing any kind of resolution. Do NOT book with the company.

Jessica. B
Jessica. B   

Thank you [Name Removed]. You certainly are a lot friendlier in a public forum although, I… Read more (+1 reply)

Barry
Barry11 posts
 

CONSUMER BEWARE.Read the T & C's – Service call to replace oven door hinges (7yrs old) Serviceman arrived promptly, unfortunately hinges on hand did not suit. took model particulars. No further contact Website notes bold letters NO FIX NO CHARGE. Numerous emails with no response then followed phone calls only to be told hinges unavailable. Asked for refund as stated on website only… Read more

to be told to refer to T &C's. Excessive callout fee with no recourse or partial refund credited. Consumer BEWARE. Customer service & post service communication non applicable. Warning to potential consumers should be posted to "Banner Headline" to website re be fully aware of conditions of sale & terms & conditions re "NO CHARGE" Footnote - hinges since sourced via e-bay.

Barry
Barry   

I beg to differ firstly that at NO TIME any email notification as to T &C was received. Secondly I… Read more (+1 reply)

Mon
Mon
 

Arrived on time and did everything that was expected – [Name Removed] was great. Arrived on time, even called to let me know he was coming. Great service

anna1234
anna1234VIC6 posts
  Verified

Prompt and professional – I called on a Wednesday about my washing machine and by Thursday 9:00 it was fixed. And the technician fixed a problem with my dishwasher at the same time. I will use them again. Much better than Fisher and Paykel. Anna

Catherine
Catherine
 

Avoid this company – Run a mile from this company. If anything goes wrong they are very rude and avoid responsibility. A technician did not even turn up to my place when he was booked and yet I was blamed. When I noticed that the $274 was taken from my account, the guy treated me as if I was stupid. Not only did no one turn up (even though I got a message saying… Read more

someone would be there in 22 minutes) but they tried to sell me a new washing machine instead. Could this be a scam? Overpriced, horrible service, rude and unreliable.

Madsaac
MadsaacNSW6 posts
  Verified

Rip Off – I booked a service for a dishwasher repair for $175 call out fee however the servicemen decided not to show without calling. I then re-booked for the following day but then decided to cancel, I was abused by the servicemen and then after ignoring his calls, he turns up to my front door threatening me. Then I find that I have been slugged with the full $175 fee. Stay clear of this dodgy mob!

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