All General Whitegoods Service

Despite lengthy troubleshooting and precise communciation about the model no. etc. in the intitial phone call it was obvious what the main and probably only issue was but the repairer turned up without that part.

Fault with LG Dishwasher – I was very happy with the service provided on my LG dishwasher which had a problem with water not draining out of the bottom of the machine. The blockage was cleared to my satisfaction and I also have a 3 month warranty on the work performed. Show reply

Good service – The technician changed the front loader washing machine's door gasket. He was prompt and knowledgeable and worked quickly. Show reply

Bosch referred me to this company for our dishwasher repair - E11 fault message. A technician said the heat pump needed to be replaced which they did and charged us $411. The machine worked for a couple of cycles and then the E11 message started… Read more

again. I called AGWS (within the 30 day labour warranty period) and they came out again and said it could now be the control board and I would have to pay for this part and see if that works. So they were expecting me to just keep paying out money to try and fix a problem they did not know how to fix, there was no offer of a refund of the heat pump part they had replaced (which did not fix the problem) and perhaps a suggestion I should just buy a new machine. When I asked for a refund of the heat pump part only they said they would only refund the heat pump if they could come and get the part, thereby leaving me with a dishwasher without a heat pump altogether. I said ok but please put the original heat pump back that they removed, they said it was faulty and they threw it out!! So now I have paid $411 for a repair and part that did not fix the problem. THIS IS WRONG, if someone did this to the technician's own dishwasher I am sure they would be very upset!

Very good service. Organisation of the service call from the lady who booked the service call was refreshing. She communicated clear, precise instructions of the process in a friendly manner. The process of her instructions were precise and well implemented. The service call man was efficient with the dishwasher repairs and communitive as he worked. A job well done. 100 stars for this company and thank you. Show reply

I highly recommend Kieran for his excellent service! He was extremely friendly, helpful and kind throughout the whole process. He took the time to explain everything clearly and was professional and reliable. It was a pleasure dealing with him, and I really appreciated his great service. Thank you, Kieran! I would definitely recommend him to anyone needing a reliable fridge technician. Show reply

Kieran arrived right on time and fixed my LG fridge in no time! He immediately assessed the problem and quickly identified that the fan needed fixing. He was very efficient, professional and friendly throughout the whole process. I really appreciated his excellent service and would definitely recommend Kieran to anyone needing a reliable technician. Thank you, Kieran! Show reply

I have found this company extremely difficult to deal with throughout this warranty repair process. Their primary method of communication is one-way text messages regarding appointment times, yet they do not accept replies via text. In addition, emails often go unanswered. Despite this, they schedule appointments without accommodating the… Read more

availability that has been clearly communicated and then charge a $44 "not at home" fee when no one is available. I have been managing this repair from the outset and coordinating between the tenant and the property agent. Historically, All General White Goods (AGWG) has always communicated appointment details directly with me via text message. I was expecting their confirmation yesterday but did not receive any notification. Because I had not received confirmation from AGWG, I was unable to advise the tenant and agent of the appointment details. AGWG has since advised that they sent a text message directly to the tenant. However, sending an unsolicited text message without first discussing or confirming a mutually suitable time does not constitute a confirmed appointment. Furthermore, the tenant had clearly advised well in advance that they were only available in the afternoon. Despite this, the technician was scheduled to attend in the morning, which was inconsistent with the availability that had been communicated. Given these circumstances, I do not believe it is reasonable to charge a $44 "not at home" fee when the appointment was neither properly confirmed nor scheduled in accordance with the tenant's stated availability.

In June 2022 we purchased from the Good Guys Bankstown an LG 10k top loader washing machine. We also paid for a 5 year extended warranty. The machine always seemed very loud when it washed from the time we got it and has always been that way.… Read more

Sometime later we had a service man come and look at the machine and agreed it seemed loud and not normal. Parts were ordered for it and fixed. The noise still remained and we just accepted it will always be like that. Last year it was not washing correctly making a very loud clunking sound. It would make the sound of the machine washing but the barrel was not actually moving. Once again a service man came out and said the gear box has gone. Parts ordered and then repaired. Now, a year later the machine starts leaking and making a horrible sound when washing. I report it and a service man comes out. Well, he tells me the gear box has gone again. He orders parts and the parts arrive in 3 days and he returns to fix the machine. While fixing it the serve man tells me he had problems removing the agitator and damaged another part in the process. He explains he will order the part he damaged and it will be in between 3-5 working days. Today has been the 5th working day and I have not heard from AGWS at all. As it turns out I have been without a machine for 14 days. The next business day will be another 3 days away and then 17 days without a machine. I understand that things happen, and even though my machine was damaged while being repaired. You would think I might have received a call explaining the delay or when possibly the parts will be in. The way I see it the machine should have been replaced. When I asked the service man about this he told me it was up to LG to make that call. When you speak to LG they tell you it is up to the service man to make that call in their report. No one takes responsibility for what is happening. If a gear box dies twice within 1 year clearly there is a problem. This is not what I paid for. I will never recommend LG products to anyone or the extended warranty as it does not cover this type of situation as far as replacing an item. I was told the same issue has to happen 3 times before its replaced. Certainly doesn't help my situation. If the gear box dies again after my warranty expires in 1 year and I am up for the costs to fix it and it won't be replaced. Today I went to Bing Lee and purchased a new machine and not LG. I have A Fisher and Paykel front loader that is quiet and washes beautifully. If AGWS think any family can go this long without a washing machine they are kidding themselves. Seriously no consideration for the customer and definitely poor customer service.

Never use this company, they charge like a bull and cannot repair an oven. While their telophone staff is very efficient, their repair staff leave a lot to be desired. I first contacted AGWS in August of 2025 as our three year old oven had stopped working. The repair person that came, ran some tests and said the oven required a new power board.… Read more

That visit cost approximately $180. The following week the repair person returned with a new power board and installed it. The oven still did not work. He said he didn't know why it wasn't working and said the oven would need to be taken to their workshop, but that he wasn't qualified to disconnect the oven. Another week passed and the oven was collected and taken away. As I had not heard back from AGWS I rang to follow up on my oven repair. I was told that the top element, the bottom element, the fan element, the thernostat and the door lock were all faulty. They replaced the top element and the oven worked, everyone including me was surprised as this was not the previous diagnosis. The following week they returned and reinstalled the oven. My partner asked the repair person to run through all the functions to ensure that the oven had been properly repaired. He told her he had no time and left. We paid approximately $380 for a top element and labor. In February 2026 the oven is again not working. AGWS have told me that if I want them to come and repair the oven their normal charges would apply regardless of what is wrong with it. They have since told me they are not willing to repair my oven at all. We paid approximately $560 to have the oven work for five months. If I was you, I would steer clear. I am sure there are plenty of competent whitegoods repairers out there. It's just not AGWS.

Friendly tech, arrived on time. Was efficient and knowledgeable. ☺️ If only LG could pull their finger out! Their online chat support and request for site visit were absolutely shocking by comparison! AWG highly recommended. LG needs a serious service channel overhaul.

Ranish attended to repair our dishwasher under warranty via appliances online, in no time Ranish attended and repaired the dishwasher, polite, friendly and professional Thanks Show reply

Nathan attended to our fridge repair very efficiently. He was polite, friendly & helpful. He cleaned up after & offered advice regarding when the fridge would b at correct temp etc Also showed us how / where to dust every six months. Thank you. Show reply

Ranish inspected out fridge and figured out exactly what was causing our problems. He was friendly and professional from the first hello. Clearly an expert, worked swiftly and efficiently and left everything neat and tidy. He understood exactly what was wrong and provided us with a transparent and helpful solution and path forward. I can’t recommend Ranish and All General Whitegoods highly enough. Show reply

We had Kieran come to our house to look over our fridge. From making a call in the morning we had Kieran here just after lunch. Very friendly & professional explained what the problem was. We had our fridge working again in no time. Show reply

Andrew attended our unit this morning to repair our dishwasher, and I was very impressed with his service. He was professional, friendly and efficient, and he was able to diagnose and fix the problem on the spot. I’m very pleased with the service and would definitely recommend Andrew to anyone needing an appliance repair. Show reply

Thankyou all general whitegoods just had my Bosch oven fixed from the very start your staff was very helpful and polite your serviceman was very helpful and quick and fixed my problem very easily I will definitely use your company again kind regards Bruce Show reply

The service carried out by the All General Whitegoods technician on my Bosch Dishwasher was done very professionally and was carried out in a kind and polite way. Issue was rectified. Show reply

Kieran from AGW arrived at the arranged time. With the little info about the issue with our fridge, he went straight to where the problem was. He showed politeness, knowledge and experience. Great to do business with AGW. Thank you Kieran. Show reply

Appliance repairs by All General White Good Service was done quickly and efficiently. Service man was very helpful and attended to all my requests. Would recommend them to others Show reply

I would like to take this opportunity to thank Joe for his prompt and very professional service. Very polite, punctual and fast, he had delivered an outstanding job by fixing my LG washing machine! Thank you so much! 10/10!! Show reply

I called on Friday & had my washing machine fixed on the following Day !! , prompt communication, & friendly support. Matt , the technician that looked after us was fantastic, he solved the problem & fixed our washer in a flash , he was just a lovely person, & obliviously highly experienced , I highly recommend Matt & All General Whitegoods Service , Thank you . ⭐️⭐️⭐️⭐️⭐️ Show reply

Very helpful, prompt and professional service. The service engineer was able to resolve the fault and correct the issue very quickly. Our oven is around 35 years old but still operates as new thanks to these guys maintaining it. Show reply