I called on Monday and Joe arrived 2 days later to fix our dishwasher which was nice a quick! Joe inspected the dishwasher and quickly discovered what the issue was. How didn’t have the particular part in stock but has ordered it and is expecting to be back next week to complete the repair. Joe was really friendly, explained the problem and was really helpful. Thanks Joe!
Oven repairs with no fuss
Rang on Tuesday and the man was here the next day. Simple and no fuss. Fixed the issues with our oven and cooktop and gave it a good check that everything was working as it should. Great service from start to finish. Thank you All general Whitegoods Service.
Just one of those days, !
Good morning Guys, ...Joe repaired our Ilve oven on Thurs 18/6.. He arrived when he said he would, he was polite, professional, and helpful with advice.
There's only one negative aspect, and that is the oven when used again for the first time yesterday Sat 20/6
didn't get hot. After 15 mins the oven had not reached anywhere near the 100* mark on the dial.
This is not to reflect on Joe, because I was with him when he checked every function on the oven and hotplates, after having to contend with difficult access. Just one of those things that h...
Fantastic Service and genuine concern for the customer.
I would like to thank Joe the technician for the excellent service and consideration of my needs as a customer. Joe was very informative about my options and about ensuring that my induction stove top was repaired properly. All General Whitegoods have kept me informed of all the steps in purchasing the parts and installing them. I am very appreciative of their outstanding service.
As I work in the real estate industry, I have had numerous dealings with appliance service/ repair contractors, unfortunately the experiences are usually extremely painful!! The entire process from reporting the fault to the manufacturer, through to the final replacement of the part was seamless, effortless and above all, communication was constant and reliable. I can't recommend them highly enough.
Professional and Efficient
Joe arrived early which was much appreciated. He was fast at troubleshooting the issue and had an in depth product knowledge. He was professional, efficient and replaced everything as he found it. I have confidence in his technical skills and in the quality of the repair. Also, payment was fast and easy with an itemised receipt sent directly to my email. Thank you Joe and the team - the service exceeded my expectation and I can now bake again in my oven!
Great service highly recommend!
Called the service team in the morning, fridge was repaired at first visit by 3pm. It was a Friday and was told a technician could come on the Monday. I stressed it was urgent and they said someone can be out that afternoon. Turned up on time and had the part for our Liebheer fridge. Could not ask for better service.
Service was quick and timely with excellent communication regarding arrival times
Friendly and efficient serviceman who left the area as found and communicated clearly what the problem was. Replacement part was available and installed within days of the original callout
Good Ilve service
The whole business went really well. An appointment was made promptly and the following communication about ETA Of the service person- Joe- was excellent. Joe was quick and efficient when he got here and tidy too. The job needed an extra part so 2 visits were needed. All good. Plus I got useful info about use of the oven. Thanks
Had an issue with my induction cooktop & I called to book a service, they booked me in for a day later in the week & told me I would get a text with the timeframe the night before. Got the text with the 3 hour window which was great because I knew what times to be home & then half an hour before the technician arrived he texted to say he was on his way! No waiting around & getting annoyed, it was fantastic! The technician was polite & friendly & fixed my cooktop issue fairly quickly. The whole experience from start to finish was amazing.
Excellent Service and Professionalism
Our most grateful thanks to Jay, the excellent technician representing All General Whitegoods, who came today to inspect and repair our dishwasher. Jay rang us fifteen minutes out to let us know that he was on the way. He was attentive to our reports, and followed through on all possibilities, fixed the machine, and cleaned everything up for us. He was cheerful and courteous at all times. Thank you, Jay, for your time, advice and expertise.
My LG dishwasher had a broken spray arm And from my first call to LG and All General Whitegoods I have been throughly impressed with their professionalism and courtesy. I was well informed each and every step of the way. No need to chase or sit on the phone for an hour. Very refreshing. Other companies could learn from the customer service of this company. Very much appreciate dealing with them. Thank you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.