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All General Whitegoods Service

All General Whitegoods Service

4.0 from 213 reviews · View Statistics

Reviews

4.0

213 reviews
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Service with a smile

published

Excellent advice for oven which needed multiple parts and was not easy to replace. Friendly negotiation over quotes and second attendance required. In the end it proved possible to replace the oven and AGW waived the fees for the second attendance. Very decent. I have used them before and would do so again.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you Richard for the 5 stars. Appreciate your time. Not sure who your tech was as I couldn't find your job but glad we could help. Regards Kerrie Operations Manager

Arthur Erwin

Arthur ErwinSydney, NSW

  • 2 reviews

Excellent service

published

Had called AGW previously for a repair to an ILVE oven. This time it was a malfunctioning dishwasher - water not being pumped out. The service call was organised for the following day and we were notified of the approximate time of the call. The serviceman arrived within the appointed time frame, identified the problem quickly, had the necessary replacement part to fix the problem - all done within 3/4 of an hour and a minimum of mess. Great service!

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Dear Mr Erwin, fantastic review thank you. Joe was your technician. all our service vans stock a range of fast moving parts so we can fix on the first visit wherever possible. Glad to hear we could in your case. Regards Kerrie Operations Manager

Gavanator

GavanatorSydney, NSW

  • 2 reviews
  • 1 like

Dishwasher...

published

Kerian has been out to Exford Court Wattle Grove twice. An he has been the most friendly an helpfully technician. Plus I couldn’t complain about All General Whitegoods. Excellent Service

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you for the 5 star review. Kieran is a great tech and always happy to help. Regards Kerrie Operations Manager

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Dave

DaveSydney, NSW

  • Verified customer

Great Work

published

Experienced and Efficient. Thank you technician Joe.
The repair was a tricky one with total dismantling of the appliance required, however the job was performed in a professional and timely manner. Would highly recommend.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you for the great review and recommendation. Joe is an excellent technician with great service experience. Regards Kerrie Operations Manager

Cheryl

CherylSydney, NSW

  • Verified customer

Excellent Service!!!

published

Called AGW and a service call was organised quickly and efficiently. Our serviceman was very professional and knowledgeable...my dryer was repaired without any hassles. Unfortunately I did not get the technicians name but I highly recommend AGW and would have no hesitation in using their service again.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you Cheryl. I think your technician was Chris, very tall? Appreciate the recommendation. Regards Kerrie Operations Manager

Excellent Service

published

Thank you for the excellent service. Kieran was professional and informed me every step of the way what he was doing. On-time with updates when he was arriving. Highly recommended.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you Lisa for the great review and recommendation. Kieran is a very experienced technician. We try and keep our customers informed on times as much as possible. Regards Kerrie Operations Manager

John

JohnSydney Surrounds, NSW

Fantastic service!

published

Thank you - the repair was done in a fast and professional manner. There was great communication to inform us about the arrival of the required parts and the timing of the repairman.
Would recommend your services!

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you John for the 5 star review, Nice to read we are achieving our goals in customer service. Regards Kerrie Operations Manager

Mary

MarySydney, NSW

Prompt - Excellent Service

published

We called All General Whitegoods Service and they were out the next day - sent a text message as advised and the technician who came - JAY - was very good! He explained everything to me including what the problem was how long it will take to repair and an approximate cost - which was exactly what was billed!
Will recommend AGWS

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you Mary appreciate the great review and recommendation. Jay is an excellent technician. Regards Kerrie Operations Manager

michael

michaelSydney, NSW

stay clear of this lot

published

Incompetent and liars to boot, who do not keep their appointment times and expect you to waiting for them. Had them 3 times to fix our LG washer with no joy now awaiting the 4th. "LG why would you pick such a bad business to represent you". Every mistake they make they can't come back for more than a week. They don't believe anything you say. Customer service front desk has a rehearsed deniability apology ready as if it is an everyday standard practice. Good luck customers you will need it!

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Dear Michael. I would like to help if the job is still outstanding. Please call me on 87888666 if you would like to discuss your service. Regards Kerrie Operations Manager

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can't run a choko vine up a brick outhouse!

published
Incentivised ReviewNo

Terrible customer service

published

The customer service person was the rudest and most unhelpful person I've ever encountered. I told customer service there was a one hour window I couldn't do due to having to work and she said to me "other people take the day off if they are serious about getting their fridge repaired." I said I could do anytime but this one hour window and she said she would cancel my booking if I couldn't take the time off work. After requesting that they said a tradesperson anytime outside of this 1 hour window, AGWS sent the tradesperson during this time. I highly recommend you don't use this service.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Dear Patty I am very sorry to hear of your experience with All General. We do strive to offer a better customer experience than the one you describe. Please call me if you would would like to discuss your service 87888666 Kerrie Operations Manager

Nicola E.

Nicola E.Sydney, NSW

Very disappointing, very patronising repairman.

published

While the appointment was easy to organise and the repairman was on time, the actual repair and the attitude of the repairman was sub standard.
The repairman was patronising and continually spoke over me. The dishwasher is not fixed and I am really disappointed overall. As well, I got to pay $132 for the honour of this☹️.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service
Jeanette

Jeanette Sydney, NSW

Great service

published

I found AGWS to be very professional. As the owner of the property (rental) having to sort a problem remotely has its difficulties however the clear and prompt communication from AGWS alleviated many of these. Highly recommend them.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you Jeanette for the great review and recommendation. We do a lot of work through real estate and owner direct for rental properties. Glad we kept you updated. Regards Kerrie Operations Manager

  • Verified customer

$22 per minutes for labour

published

Thats the quote I was give to “repair” my rangehood just on labour (60x22 = $1320). And I doubt its a 5’ fix, not including parts and service Call-out.
Just call and use other services.
For curiosity, I found a more dedicated place for rangehood with 1/10th of the labour cost per hour.

Incentivised ReviewNo
3 comments
All General Whitegoods Service
Kerrie D.All General Whitegoods Service
Huy
Huy
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Omega oven service call

published

Joe arrived within the allocated time frame and quickly and competently completed the job. He was polite and knew what he was doing. I would use this service again. Thanks Joe

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you Karlea for taking the time to write your great review. Joe is an excellent tech and does carry a lot of stock to enable a first time fix where possible. Regards Kerrie Operations Manager

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Darko

DarkoSydney, NSW

No fuss professional service at a reasonable price

published

The guys at All General Whitegoods Service were fantastic! From booking the call out to ordering the parts and repairing my machine, the entire team was spot on with their advice, they wasted no time in coming out and fixing the issue. All it took was one call out for 15 minutes to diagnose the issue and another 15 minutes to replace the part once it arrived in the warehouse. Thank you for promptly and professionally providing an excellent service!

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Dear Darko you're very welcome and thank you for the 5 stars! Great to read we are achieving our goals in customer service and repair times. Regards Kerrie Operations Manager

SMA

SMASydney, NSW

  • 12 reviews
  • 7 likes

Very happy with my service experience

published

Very happy, was able to get next day service on the faulty clock on my Smeg cooker. Technician arrived within the given timeframe, was friendly, gave me quotes and options and quickly fixed the problem. Couldn’t ask for more.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Dear SMA so glad to hear your cooker was fixed quickly. We carry a large range of stock for this very reason. Thank you for taking the time to write your excellent review. Regards Kerrie Operations Manager

Rick

RickSydney, NSW

  • 2 reviews

Damaged my new timber floor

published

Technician serviced my fridge & damaged my new timber floor, rang the office & operations manager didn't want to know about it. Don't use this company very dishonest technicians working for them!!!

Incentivised ReviewNo
2 comments
All General Whitegoods Service
Kerrie D.All General Whitegoods Service
Rick
Rick

Your technicians are dishonest & maybe you should talk to your clients before emailing them next time. This would be more professional !!!

Brian P.

Brian P.Sydney Surrounds, NSW

  • 3 reviews

Incredibly quick

published

Problem was fixed in a very short time. Technician texted likely time and was prompt in arriving. My only annoyance is this review site that keeps insisting I post 30 words.

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Hi Brian thank you for taking the time to post your excellent review. I think your Technician was Joe who is very experienced. Regards Kerrie Operations Manager

Simon A.

Simon A.Sydney, NSW

Really good service! Thank you, Daniel :)

published

I was late to answer the door but he waited. He came in and was very respectful, and after I was done brushing my teeth he was all done! My washing machine was fixed. The technician was also very kind and helpful!

Incentivised ReviewNo
1 comment
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Thank you Simon for the great review, Daniel is a great technician and gets quite a few online compliments. He will certainly appreciate you taking the time to post. Regards Kerrie Operations Manager

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Questions & Answers

Annie

Annieasked

Hi, do you service split system air conditioners?

1 answer
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Hi Annie, yes we do. What brand?

Ray lanham

Ray lanhamasked

need repairs on fisher and paykle fridge

1 answer
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Dear Mr Ianham, Yes we do service Fisher & Paykel fridges. Please call our office on 87888666 to arrange a service call. Thanks for choosing All General. Regards Kerrie Operations Manager

judy Ashworth

judy Ashworthasked

I would like a service man to check my Andi Oven I live in Bayswater vic 3153 if I could have a phone number please Judy

1 answer
All General Whitegoods Service
Kerrie D.All General Whitegoods Service

Sorry Ms Ashworth for the late reply. The question didn't come up. We are in Sydney so hopefully you have found someone in Melbourne to assist you. Regards Kerrie Operations Manager

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