Rang on Friday as my freezer was frosting up and making loud noises. I was immediately impressed with the efficiency of the team in booking and communication. They were able to send a tech first thing Monday morning which I was grateful for. Andrew attended and was brilliant, very professional and informative. Diagnosed the issue in about 3 mins… Read more
and ordered the necessary part. Andrew again attended today and had the part replaced and freezer back up & running in about 20mins. All in all a fantastic experience from a very professional company and reasonable value (cheaper than a new fridge freezer!). Thanks to the team!
I was was most impressed with the service technician who came this morning to repair an ignition plug on my ILVE gas cooktop and to replace the seal on my ILVE oven. Unfortunately I did not get his name, but on the receipt provided he was identified as service provider V13. He was very pleasant, professional and worked quickly. I certainly can highly recommend his service.
Reviews with attachments
Service guys ok. Attitude and approach of AGWS clearly dismissive of customers and not wanting to take resposibility – Just had the same scratching noise attended to on 30/10/24 for my LG condenser dryer that was attended to 24/10/24. Said there was nothing wrong and basically did nothing. I have video evidence. Noise is still there less than a week later. Machine is less than 2 years old, purchased on 30/1/23 and under manufacturer's warranty. Technician very nice and doing his job. Clearly had orders from management to ignore me. Will be taking this further.
Krish our servicemen was prompt to service and went the extra mile for an issue that wasn't on his list. Wonderful service! Show reply
Andrew is awesome ! A quick fix with the dryer. Friendly and very helpful ! Show reply
Prompt Service – Awoke to find ice melting, food soft & a puddle of water around base of refrigerator, called AGWS for a service, the serviceman arrived same day & replaced a fan motor, all working good 1 day after his call. Show reply
untrusted and money making – Have a dishwasher broke down still under warranty . Call main office informing the situation and the error code .Was told they ordered the part and will fixed it .When they come to fix , they saw few cockroaches inside and told my wife its not cover under warranty . They also charge her $165 for inspecting . Now we left with a broken diswasher… Read more
,not at our fault . and also the cost of $165 for nothing .These scam think they are above the law .Warranty is a scam .They will try everything to blame on you .
Dear Mr Ha, All manufacturers, in… Read more (+2 replies)
Latest follow-ups
Paid service call out fee when they came out to see why my dishwasher was not working, they did not have part on truck so repair guy needed to order it in then return again. These people charged me again for call out fee. NOT GOOD I could have brought a new dishwasher for what they ended up charging me Show reply
Follow-up · Price was a lot for a pensioner but in end I finally had a working dishwasher that does not leak
Had issues with repairs carried out to my fridge, when I called them I was told their company policy only gives 30 days labour warranty when the Australian consumer law is 90 days, just advising the public of this tactic.
Follow-up · Did not get it fixed bought a new one. They did refund part of the cost for the repair that didn’t work.
Thank you for taking the time to… Read more (+1 reply)
Andrew is a very nice, respectful and efficient person. He serviced my BOSCH dishwasher. Always willing and responsive to all the questions thrown at him. I am still to use the machine as it was fixed today 8/10/25. It was tested and it worked fine, however, I am still to use it in the next couple of days. Thank you Andrew. Show reply
Follow-up · As per my previous review, yes, glad to say that the dishwasher is working well. Thank you.
Positive reviews
Service was very good at all levels we had a bit of coordination to get around with tenants. Tenants appear to be happy so we are happy would recommend Jennifer S
Great service from Matt today! Our fridge broke down under warranty, we called for assistance and Matt arrived within the hour. He assessed and fixed the problem on the spot, from the time of the phone call to having our fridge back up and running was only 2 hours- honestly couldn’t believe how fast and professional the service was. Highly recommend!
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Our Blanko oven had faulty timer. Rangehood had faulty fan/light controller. Dishwasher had broken turbine in top drawer. All were replacements and AWG handled well. We liked Joe’s no-nonsense approach.
Negative reviews
In June 2022 we purchased from the Good Guys Bankstown an LG 10k top loader washing machine. We also paid for a 5 year extended warranty. The machine always seemed very loud when it washed from the time we got it and has always been that way. Sometime later we had a service man come and look at the machine and agreed it seemed loud and not normal.… Read more
Parts were ordered for it and fixed. The noise still remained and we just accepted it will always be like that. Last year it was not washing correctly making a very loud clunking sound. It would make the sound of the machine washing but the barrel was not actually moving. Once again a service man came out and said the gear box has gone. Parts ordered and then repaired. Now, a year later the machine starts leaking and making a horrible sound when washing. I report it and a service man comes out. Well, he tells me the gear box has gone again. He orders parts and the parts arrive in 3 days and he returns to fix the machine. While fixing it the serve man tells me he had problems removing the agitator and damaged another part in the process. He explains he will order the part he damaged and it will be in between 3-5 working days. Today has been the 5th working day and I have not heard from AGWS at all. As it turns out I have been without a machine for 14 days. The next business day will be another 3 days away and then 17 days without a machine. I understand that things happen, and even though my machine was damaged while being repaired. You would think I might have received a call explaining the delay or when possibly the parts will be in. The way I see it the machine should have been replaced. When I asked the service man about this he told me it was up to LG to make that call. When you speak to LG they tell you it is up to the service man to make that call in their report. No one takes responsibility for what is happening. If a gear box dies twice within 1 year clearly there is a problem. This is not what I paid for. I will never recommend LG products to anyone or the extended warranty as it does not cover this type of situation as far as replacing an item. I was told the same issue has to happen 3 times before its replaced. Certainly doesn't help my situation. If the gear box dies again after my warranty expires in 1 year and I am up for the costs to fix it and it won't be replaced. Today I went to Bing Lee and purchased a new machine and not LG. I have A Fisher and Paykel front loader that is quiet and washes beautifully. If AGWS think any family can go this long without a washing machine they are kidding themselves. Seriously no consideration for the customer and definitely poor customer service.
Never use this company, they charge like a bull and cannot repair an oven. While their telophone staff is very efficient, their repair staff leave a lot to be desired. I first contacted AGWS in August of 2025 as our three year old oven had stopped working. The repair person that came, ran some tests and said the oven required a new power board.… Read more
That visit cost approximately $180. The following week the repair person returned with a new power board and installed it. The oven still did not work. He said he didn't know why it wasn't working and said the oven would need to be taken to their workshop, but that he wasn't qualified to disconnect the oven. Another week passed and the oven was collected and taken away. As I had not heard back from AGWS I rang to follow up on my oven repair. I was told that the top element, the bottom element, the fan element, the thernostat and the door lock were all faulty. They replaced the top element and the oven worked, everyone including me was surprised as this was not the previous diagnosis. The following week they returned and reinstalled the oven. My partner asked the repair person to run through all the functions to ensure that the oven had been properly repaired. He told her he had no time and left. We paid approximately $380 for a top element and labor. In February 2026 the oven is again not working. AGWS have told me that if I want them to come and repair the oven their normal charges would apply regardless of what is wrong with it. They have since told me they are not willing to repair my oven at all. We paid approximately $560 to have the oven work for five months. If I was you, I would steer clear. I am sure there are plenty of competent whitegoods repairers out there. It's just not AGWS.
Thank you for your feedback. We’re… Read more (+1 reply)
Bosch referred me to this company for our dishwasher repair - E11 fault message. A technician said the heat pump needed to be replaced which they did and charged us $411. The machine worked for a couple of cycles and then the E11 message started again. I called AGWS (within the 30 day labour warranty period) and they came out again and said it… Read more
could now be the control board and I would have to pay for this part and see if that works. So they were expecting me to just keep paying out money to try and fix a problem they did not know how to fix, there was no offer of a refund of the heat pump part they had replaced (which did not fix the problem) and perhaps a suggestion I should just buy a new machine. When I asked for a refund of the heat pump part only they said they would only refund the heat pump if they could come and get the part, thereby leaving me with a dishwasher without a heat pump altogether. I said ok but please put the original heat pump back that they removed, they said it was faulty and they threw it out!! So now I have paid $411 for a repair and part that did not fix the problem. THIS IS WRONG, if someone did this to the technician's own dishwasher I am sure they would be very upset!
Good Afternoon Sharon, I'm sorry… Read more
Recent reviews
Great company to service my hard working LG washing machine. Answered the phone promptly. Fees explained clearly. Available 2 days after my call! Andrew our technician was excellent. Prompt. Polite. Explained the problem & how he fixed it. Chatted about life expectancy of machine & suggestions of next purchase. Highly knowledgeable & helpful. You don't need to call anyone else.
What a great service! Disappointing to need repair on an 8 month old frig, but the service we received from Good Guys Moore Park, LG customer service and Whitegoods was seamless. Nathan arrived on time, was super efficient and courteous. I recommend wholeheartedly. Thanks Show reply
Super impressive. I called at lunchtime and they were able to get Matt out to our place by 3pm. Matt came in a solved the problem within a short time. He was very professional and courteous Show reply
Andrew, was very professional, answering my questions comprehensively. He arrived on time and didn’t leave a mess. His happy personality was a pleasure to have my home. Andrew is an asset to your company. I would recommend him and your company. Show reply
Kieran has attended and repaired by fridge promptly professionally and courtesly. he arrived on time, was friendly and productive. explained progress and swiftly resolved the issue. Show reply
Find out how All General Whitegoods Service compares to other Appliance Repair Services
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Andrew arrived to repair a part on our LG Fridge. He was very professional, friendly and extremely helpful. It would be lovely to have service people like him all the time. Show reply
Thank you to Alvin for replacing my ILVE Filter on my rangehood. I took the old filter off to clean, and could not get it back on, due to over time it got warped through heat. Alvin suggested to get a new one to see if it would fit at no extra call out charge, just for the part and if it did not fit, I could have a refund. Thankfully it worked. I would highly recommend All General Whitegoods. Show reply
Joe came out to fix our wall oven. Fast, efficient, and extremely knowledgeable. Very friendly with a great sense of humour. A very professional job. Thanks Joe. Show 2 replies
Fridge blow up over Easter. After ringing company and getting a dodgy dealer, I found whitgood myself. Great customer service, great communication, not sure I buy that brand again, even though I like it, but I will be calling whitgood again, if i need assistance in the future, thank you very much. Show reply
Ranish came to repair our LG fridge icemaker(and arrived at the agreed time!). What a positive, helpful and professional man. Showed absolute care through the whole replacement process. Great work Ranish! Show reply
Oven tripped the breaker. Joe found an internal wiring connector wasn’t installed properly during manufacture, and had signs of shorting internally. Oven was tested and reinstalled quickly and cleanly. Great work Joe! Show reply
Our LG fridge stopped working, they recommended this company as a preferred repairer. Highly recommend, Man that arrived was friendly, knew the problem staright away and got my fridge going after doing the repairs needed. Great service Show reply
Andrew was a pleasure to deal with. Fast diagnosis and quick fitment of parts when they arrived from the manufacturer. Good communication from the office and friendly, knowledgeable on-site work from Andrew - very happy ! Show reply
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Dear Diana, the technician who… Read more (+2 replies)