All General Whitegoods Service

Paid service call out fee when they came out to see why my dishwasher was not working, they did not have part on truck so repair guy needed to order it in then return again. These people charged me again for call out fee. NOT GOOD I could have brought a new dishwasher for what they ended up charging me Show reply

Had issues with repairs carried out to my fridge, when I called them I was told their company policy only gives 30 days labour warranty when the Australian consumer law is 90 days, just advising the public of this tactic.

Andrew is a very nice, respectful and efficient person. He serviced my BOSCH dishwasher. Always willing and responsive to all the questions thrown at him. I am still to use the machine as it was fixed today 8/10/25. It was tested and it worked fine, however, I am still to use it in the next couple of days. Thank you Andrew. Show reply

Andrew was a pleasure to deal with. Fast diagnosis and quick fitment of parts when they arrived from the manufacturer. Good communication from the office and friendly, knowledgeable on-site work from Andrew - very happy ! Show reply

Kieran attended to repair my fridge and identified the issue during the visit. He completed the repair on the spot and the fridge has been working properly since. He arrived as scheduled, communicated clearly about the problem, and carried out the work in a professional manner. Show reply

Ranish was awesome and knew exactly how to fix my LG fridge ice maker fan. All General were great in booking, reminders like 15 minute notice within the window of service. The replacement was efficient and hassle free and Ranish was friendly. Would highly recommend. Show reply

Never use this company, they charge like a bull and cannot repair an oven. While their telophone staff is very efficient, their repair staff leave a lot to be desired. I first contacted AGWS in August of 2025 as our three year old oven had stopped working. The repair person that came, ran some tests and said the oven required a new power board.… Read more

That visit cost approximately $180. The following week the repair person returned with a new power board and installed it. The oven still did not work. He said he didn't know why it wasn't working and said the oven would need to be taken to their workshop, but that he wasn't qualified to disconnect the oven. Another week passed and the oven was collected and taken away. As I had not heard back from AGWS I rang to follow up on my oven repair. I was told that the top element, the bottom element, the fan element, the thernostat and the door lock were all faulty. They replaced the top element and the oven worked, everyone including me was surprised as this was not the previous diagnosis. The following week they returned and reinstalled the oven. My partner asked the repair person to run through all the functions to ensure that the oven had been properly repaired. He told her he had no time and left. We paid approximately $380 for a top element and labor. In February 2026 the oven is again not working. AGWS have told me that if I want them to come and repair the oven their normal charges would apply regardless of what is wrong with it. They have since told me they are not willing to repair my oven at all. We paid approximately $560 to have the oven work for five months. If I was you, I would steer clear. I am sure there are plenty of competent whitegoods repairers out there. It's just not AGWS.

Bosch referred me to this company for our dishwasher repair - E11 fault message. A technician said the heat pump needed to be replaced which they did and charged us $411. The machine worked for a couple of cycles and then the E11 message started again. I called AGWS (within the 30 day labour warranty period) and they came out again and said it… Read more

could now be the control board and I would have to pay for this part and see if that works. So they were expecting me to just keep paying out money to try and fix a problem they did not know how to fix, there was no offer of a refund of the heat pump part they had replaced (which did not fix the problem) and perhaps a suggestion I should just buy a new machine. When I asked for a refund of the heat pump part only they said they would only refund the heat pump if they could come and get the part, thereby leaving me with a dishwasher without a heat pump altogether. I said ok but please put the original heat pump back that they removed, they said it was faulty and they threw it out!! So now I have paid $411 for a repair and part that did not fix the problem. THIS IS WRONG, if someone did this to the technician's own dishwasher I am sure they would be very upset!

At the recommendation of LG, AGW came out to diagnose and repair a fridge fault on a 10yr old fridge for my 81 year old father-in-law. They replaced a part and less than 2 months later, the same error code and problem occurred. This business only warrants their workmanship for 30 days and makes the customer chase parts warranties through the… Read more

manufacturer themselves (breaching Australian Consumer Law). Over $400 spent and my father-in-law is no better off. I would not recommend this business and would advise others to find someone more trustworthy.

Ranish came to repair our LG fridge icemaker(and arrived at the agreed time!). What a positive, helpful and professional man. Showed absolute care through the whole replacement process. Great work Ranish! Show reply

Oven tripped the breaker. Joe found an internal wiring connector wasn’t installed properly during manufacture, and had signs of shorting internally. Oven was tested and reinstalled quickly and cleanly. Great work Joe! Show reply

Our LG fridge stopped working, they recommended this company as a preferred repairer. Highly recommend, Man that arrived was friendly, knew the problem staright away and got my fridge going after doing the repairs needed. Great service Show reply

Mathew and Jarrod were on time and very professional in there work repairing my LG fridge. They were very quick to analyze the problem and had the parts readily available. Explained what was needed and provided costs. Cleaned up after their work. 5 star service. Very satisfied. Show reply

Very impressed with service provided. LG refrigerator was an easy experience with the right service provided by Kieran (Technician). Spare part order within days refrigerator working. Updates provided according. Service representatives pleasant to speak to. Highly recommend All General Whitegoods Service. Show reply

My fridge compressor is broken and It took only 2 working days from contact LG to my fridge completely fixed. I would like to take this opportunity to say thank you Kieran, he is very nice and helpful. Show reply

Prompt and efficient service. My technician, Joe was great. He found another issue with my dishwasher (damaged outlet hose) when addressing the original call out issue. Would certainly recommend. Show reply

Our Siemens steam combi oven required a warranty repair, however even though it couldn’t be repaired on the first visit, Andrew always arrived within the time window, was polite, quick and tidy. Show reply

Logged a service on Thursday Received 2 updates from AGW Technician Andrew arrived at 7.15am Polite, knowledgeable and friendly Excellent service and communication received from Andrew the whole time he was here. Highly recommend and very grateful to Andrew and AGW. Thank you! Show reply

Thanks to Ranish that repaired our faulty fridge and freezer. Did a great job. He knew straight away the issue and had it back working in a short time. Thanks again. Show reply

Would like to extend my appreciation to Daniel for fixing my washing machine. He arrived on time, patiently waited for the machine to complete a full cycle, identified the issue straight away, and resolved it thoroughly. My machine is now running perfectly. Highly recommend his service! Show reply

Steve has given our 15+ yo ILVE cooker a new lease of life! It was a much bigger job than anticipated but he had all the parts and the patience to match. He also gave me some very useful tips about using the cooker correctly. He was very polite, knowledgeable & professional. I would not hesitate to recommend AGWS Show reply

I highly recommend Kieran he was on time was very professional and quickly diagnosed the issue and was able to fix my fridge I definitely would use this service again Show reply

5 ⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Chris! Chris was absolutely brilliant; professional, polite, and genuinely helpful. He went the extra mile fixing our fridge, taking the time to explain what had gone wrong and how to prevent any future common problems. Everything was done efficiently and to a very high standard. It’s rare to find someone so… Read more ·  1

knowledgeable and friendly who clearly takes pride in their work.

Highly recommend Chris for anyone needing appliance repairs, a true professional!

I have a large LG fridge that was error coding consistently more and more for a few months I called for a service and Ranish from all Whitegoods service team arrived on time and was so well prepared that he was holing the actual replacement freezer rear board that was the source of the problem and this was without even seeing the fridge… Read more ·  1

previously. The information provided and the work done quickly and efficiently I will most definitely utilise him and he's team on all future issues. Thanks Cain Kennedy

Chris arrived promptly, having clearly communicated his eta. He was efficient and friendly and, even better, quickly found and fixed the problem with our LG washing machine. We were very happy with this next day service and have no hesitation n recommending him. Show reply