Woolley Appliance Services

Really disappointed with LG Customer Service however they did eventually employ Woolley Appliance Services to inspect and assess fault with our recently purchased fridge / Freezer. Woolley made initial contact to arrange suitable times, an appointment was made. Updates as to attendance time was maintained and attended on time. Very professional… Read more

repairman who quickly identified and rectified the issue. Can't speak highly enough of professionalism of the company or staff. Certainly recommended.

I recently received after-sales support from Brodie at Woolley Appliance Services for my Samsung Music Frame warranty repair, and I couldn’t be happier with the experience. Brodie was friendly, approachable, and very professional throughout. He quickly picked up on the issue and took the time to explain the whole process clearly from arranging… Read more

the pickup, to the repair, and returning the item. It really made things easy and stress-free, which I truly appreciate.

It’s great to see this level of care and support.

Thanks Brodie.

The service that exploits you! My 8-year-old refrigerator has stopped working. The fee for a service call is $178, followed by an additional $1000 for the compressor, which is still under warranty. This is their method of taking advantage of you. Keep in mind that by contacting them for service, you could purchase a new refrigerator for that amount. This is their way of deceiving you. A major scam service. Show details

Woolley were contacted by Samsung to attend a problem with our TV. Woolley's Samsung expert Ben visited twice, was extremely professional, and provided outstanding service as well as advice on how we should proceed with Samsung. Highly recommended...

Had Corey out to fix my Samsung washing machine did an amazing job and knew everything about my washing even helped me with my dishwasher and fridge with how to maintain the life of them Thanks again Corey

I had issues with some rattling sounds and leakage with my washing machine. MK did an amazing job with the repair work he was very efficient and explained to us clearly what the issue was. I would recommend him for all the washing machines related repairs.

Do not use them because they are extremely unhelpful and they refuse to help you if you need a spare part also they are extremely rude and abusive to their customers so I would recommend going elsewhere.

Had an extended warranty claim go through Wooleys. Had to call them to follow it up multiple times. The fault was "freezer not working and chemical smell". One person asked me several times to send a photo or video of the fault. How do I send a photo of a smell? Thankfully I later spoke to Leanne who understood the problem, pursued it with the manufacturer, and called me back to wrap everything up. Hire more people like Leanne!

Paid $170 for service call, advised by booking person they may not be able to repair Samsung Dishwasher, she was right it showed 5E fault but the tech said I was using the wrong detergent and left. I replaced the case break assembly now working fine.

I’d like to give a sincere and heartfelt thanks to MK for doing such a wonderful job with the washing machine and dryer at parents house a few days ago. You did such an exceptional job at fixing the issues quickly and educating us on how to proceed moving forward if we encounter problems. MK was a superb professional and so friendly to deal with. We appreciate you!

Don’t even deserve 1 star. Technician came to check my washing machine, spent 5 mins at my place and charged labour fee for doing nothing Didn’t provide clear information Ripping off people Terrible service

Excellent service. Fixed our black screen 75 inch Samsung QLED Tv. Took 30 min, and the service technician’s were very competent. Arrived on time and reconfigured the Tv. Show details

DO NOT USE THIS COMPANY. Technician came to repair our Samsung WS, it was 2yrs 9months, Samsung agreed to repair out of warranty. Technician ( [Name Removed] )was aggressive and rude from the moment he arrived, ( something to do with Fri arvo long weekend? ) complained about where the machine was situated ( under stairs ) got it out begrudgingly,… Read more

rushing and annoyed, made me feel uncomfortable. Accused us of damaging the machine with no proof, we had an independent impartial technician say there was damage to the spider and drum, Samsung had sent him out to repair with all parts. Ended up leaving without repairing AND left the machine in the middle of the dining room with no way of getting it out. You do not want this guy in your house.

Very disappointed with poor service and customer support. Technician came out to fix our Samsung fridge the ice maker kept seizing. Repaired unit, repair lasted 2 months before the fridge ice maker stopped working. Also while getting ice the replaced unit broke due to ice seized up in dispenser. The spiral mechanism in the dispenser broke the… Read more

surrounding plastic housing. Woolley will not replace the dispenser or do any further repairs. The fridge now is leaking water onto the shelves inside and also on our floors. I don’t think they are capable service people. If this is the future of Samsung service and quality assurance then I don’t think I would be buying Samsung appliances again.

Great effort and patience from Zoltan in repairs /spare parts. Assisted with diagnosis for a flickering screen on a Samsung Smart TV. Zoltan advised the cost scenarios for the different components that may have been required to be replaced to fix the problem. I have not experienced this kindness in customer service for a long time. Well done Zoltan and best wishes Vincent

Waste of time. S/N provided to ensure parts available. Spent $180 call out fee to be told that SN was not provide and part no longer available . SCAM as i also check with Samsung who provided detail. WHY SCAM- HAD TO FOLLOW UP TO GET IN WRITING

Utterly disgraceful experience. If negative stars were possible, they’d deserve them. This company has shown a blatant disregard for individual customers, hiding behind a major contract with Samsung as if that excuses dishonesty and poor service. In my opinion, they mislead, overpromise, and underdeliver—and they simply don’t care. It's only a… Read more

matter of time before their conduct draws the attention of investigative media like A Current Affair or Four Corners. Avoid this company at all costs. You can not diagnose a problem over the phone!

Corey from Woolley appliances is exceptional; he clearly knows his stuff. Experienced, ability to diagnose the issue on our Samsung fridge quickly and very professional. A rare find in this day & age. Show details

Our 4 year old Samsung TV stopped working on the 25th March 2025. After contacting Samsung Woolley’s were appointed as the repairer. Today 4th April the set has been repaired after it was identified that the main circuit board was faulty. The service provided by Woolley’s was exceptional and George the technician was excellent never failing to… Read more

ring in advance of his arrival. After the repair he proceeded to thoroughly clear the screen and spent some extra time setting the TV up again. Highly recommended. Peter

Booked Woolley appliances to come out to repair our Samsung fridge and to replace the filter. The technician turned up, couldn’t fix the fridge and didn’t bring the replacement filter. He let Woolleys know however they never contacted us regarding a date to do the replacement. I called them to find out what was going on, only to be told that we… Read more

had to supply our own filter. I bought a replacement, called them to make a time, spoke with the Filipino call centre and got hung up on 3 times with no call back. Finally, got through, made a date for the technician to come out again. Was told we would have to pay another $176 call out fee. We refuted this and they agreed to install it free of charge. We then received a call stating that they don’t replace filters in fridges. What is going on at Woolleys. They’re customer service is appalling, their communication is close to non existent, and they on,y out to make a quick buck. Poor form, Woolleys. We will never be back!

Do not use these people for repair – The repairman came to repair the loose paddle on my LG washing machine. He could not repair it, so he tried to remove it, and things worsened. He did not put this on his report. Now LG will not repair my washing machine.

A 5-star experience – I had given my LG washing machine for repair as the heating fan was creating a short circuit. Justin and David from the company delivered the machine and along with it they gave us a gold chain (which we had presumed lost) which was inside the machine. This is the true character of these two gentlemen. This experience has put Woolley at the top of… Read more

my list and the company is lucky to have employees with such character as they could have easily kept the chain with none the wiser.

Great service from Dave and Ben – Amazing service by Ben and Dave. Great communication and spot on time. Repaired our Samsung TV on the spot, taking all packaging and ensuring everything was spotless. Can’t recommend Ben, Dave and Woodley Appliance Services enough. Thank you guys

The Gift that Keeps Giving – Ben and Dave our servicemen were absolutely outstanding. friendly, courteous and extremely knowledgeable. my partner and I have always been fond of the Samsung brand however after seeing how reliable they are at the point of sale through JB hi-fi and now in the after-care, it for us is the only choice for electrical products that we buy in the… Read more

future. We will be passing on this information to all our family and friends who are currently building New Homes and looking to purchase, electrical products as well. Ben and Dave are a credit to your company. You should be very proud of the service you offer.

A very bad experience – Worst customer service ever. no communication with customer, I have to ring up and find out how my repair of my TV is going, First it was the mother board then it needed other part now I find out it needs other part, it would be nice if someone would let you know what was going on not me having to ring up each time. I rang this morning and was on… Read more

hold for 30 minutes than got hung up on. I will not be recommending Woolleys Appliance Service to anyone. The Technician's that came to my house were great but your customer service agents are the worst.

Shoking – Shocking,given wrong information. The compressor on my LG broken. Was told the would not be other costs beside the spare part. Was quoted $970,when the compressor costs 400

100stars for great helpful service – Had Corey come out and helped me get my dryer back up and running. He explained all the issues it could have and how to fix them for any future issues. He was extremely friendly and great to deal with. Show details