A very small part on my LG Fuzzy Logic washing machine needed replacing for the machine to work. I was referred to Woolley Appliance Services and from the first contact with the female who answered the phone was really high quality. Living in Melbourne and having lost my job early on in Covid-19 and money being tight, rather than paying the call out fee to see if the part could be replaced, the woman whose name I can't recall asked me to send a description and liaised with her team to find out if they could help.
One of the parts team, Zoltan..., sent me photos and was a huge help with checking the part, including an alternate quick fix. Due to the exceptional service and really friendly nature of Zoltan, (and being secretly chuffed I didn't need to buy a new machine) I decided to buy the part and collect it from their office. Highly recommend this company for spare parts - it's not only great to support local businesses rather than order online, but to be able to interact great people in the community.
I had a young man named Ben come to my home on Tuesday 10/11/20 he rang to give me a time he was polite answered all my questions did the job in a every timely manner was so polite clean and well mannered would use them again 5 stars from me thanks Carolyn
I had a problem with the LG Dishwasher. A day earlier before the repair appointment, I had called the service & parts department and confirmed the parts and service charges. The lady who made the booking was very helpful and cooperative.
When the technician completed the repairs, I was advised a higher parts cost. When I called the Service centre and spoke to one Ms. Shelly (Hope I got the name & spelling correct) and informed her about the quoted parts price, without a mention, she kept me on hold for 5 minutes and called the technician on sit...
Unhappy with repairs and service given.
Samsung Washing Machine told I needed a new motor. Expressed my concern in a call with the service department. Didn't think the motor was the issue. Was told if I refused the part they would charge me another call out fee to come out again. So new motor went in and two weeks later stopped again. Other parts required, no refund on the motor. No written quote, invoice , receipt for payment. Would not recommend them. Expensive lesson learned.
Awesome service, very professional.
TCL tv under warranty: Jesse attended our premises to diagnose & repair our tv. Awesome communicator, conducted himself very professionally.
On his initial visit didn't have a motherboard on hand. Returned several days later with the part.
It started well enough, but definitely didn’t end well
Had repairs completed on a Samsung Fridge (the ice maker) which ended up being a $500+ job as apparently other issues were found. Fair enough I thought, as it seemed to fix it up and it was working well again. That was up until a few weeks ago when the ice maker stopped working for a second time. I didn’t call at that immediate moment (busy mum) which was costly as they have a 3 month guarantee on parts and labour and I was a week over that point when I called. THREE MONTHS! That’s how long my $500 got me. Completely unapologetic when I called them about it and unwilling to budge. What an awful company.
Came to quote on my washing machine. Scribbled some figures on a piece of paper that I had to supply as a quote. When I contacted the office they really had no idea what was going on. Had I not paid my $160 call out fee I would definitely be going with another company. Now machine due to be picked up next Wednesdays....I'm a bit scared I'll never see it again. Communication is disgusting.
Serviceman named Rod arrived spot on time and had the required parts on hand to replace the faulty icemaker in our Samsung fridge/Freezer. Very impressed with his expediency and courtesy together with the friendly and helpful advice on maintenance and key settings! Very impressed!
Three visits in two weeks, issue not yet found-latest attempt resulted in my washing machine flooding my entire house
Samsung allocated this company to conduct repairs on our washing machine. First visit was very prompt and they were professional. Some parts were replaced and we were told that it should be working now. The issue was not resolved so contacted Samsung again and arranged for them to return- was told that the issue was more extensive and a third part needed to be ordered. They then arranged to return to install this part. The part did not resolve the issue and we were told again that a fourth part would be needed.
We were told that it would be o...k to continue using the machine while we waited for the parts (and had done so on the instruction of the first technician who actually asked us to run several cycles after he left). Yesterday when the technician left (a different person to the first two times) my partner asked if we could continue using the machine and we were given the go ahead. We ended up with a massive flood through most of our house, which appeared to be coming from under the machine, not the hoses. Unsure what has happened during this latest 'service', but when I called to ask for someone to come urgently to inspect the machine, there seemed to be very little interest in the issue and they acted as though this was just a 'refault' of the machine. The individual I spoke to did not seam to understand that this was potentially damage cause by their technician. I was told that they couldn't come until next week. We now have 26 towels that are wet from soaking up dirty, soapy water AND multiple wet towels that were in the wash with no way to ring the excess water out or clean the dirty towels. I was patient the first two times as the technician who came then explained what was happening. This time I'm less than impressed because we've ended up with an enormous flood and potential water damage to our carpets, walls, furniture and other belongings that we had stored in our garage (the water reached the garage which is about 5-10 metres away). I'm extremely disappointed that there was no attempt to help with the issue in a timely manner and no concern from the person I spoke to about the fact that we had experienced a major issue unrelated to the orginal issue (and one that was likely caused by the attempted service).
First rate company
This company was absolutely excellent when I requested a dishwasher service call this week. The people I dealt with were excellent, with the woman on the phone being very patient when I had trouble finding the Model number. Service booked for next day, technician turned up when advised (with alerts beForehand ) and was a pleasure to deal with, and very knowledgeable. He even alerted me to a Miele policy of reimbursing the service call cost if I replaced the dishwasher with another Miele!
Alas, the dishwasher was cactus, (not worth the cost of r...
Our experience was prompt servicing and great work. We were very well looked after. Everyone from Woolley Appliances was really good and friendly. We are happy to recommend them for appliance repairs.
Amazing experience with Woolley Appliance Services!!!!!
I spoke to Shay and Tracey over the phone and they provided such genuine and lovely service to me. I had initially one man that came out to check my dryer and he was so helpful and hygienic and lovely. 2 men came a few hours that day to check my dryer and were very friendly and prompt. Had a great experience from this company!
I m not happy with booking time to be confirmed on the day of the appointment. Also second attempt to rectify issue in the last 2 weeks.
I was told by the phone operator that on the second appointment they will be changing some parts, on the first appointment the assess.
Very satisfied with the service.
These guys were absolutely great! The technician was fantastic! He arrived on time and called an hour prior to let me know he was coming. Very satisfied with the service. I'd be happy to recommend your firm to friends who have problems with their dishwasher.
We have a number of Miele appliances in our home . Whenever we have our appliances serviced by Woolley - more recently it has been our dishwasher - the professionalising displayed from taking our call, to having our product serviced is second to none. The technicians are professional, polite and very tidy and call you to let you know they are on their way. We recently dealt with Troy who was great.
Your second Technician saved you from 0 stars
LG requested Woolleys to repair our new dishwasher after it stopped working late last year with a "Heater Error".
The first visit the technician clearly didn't know anything about the dishwasher and in between swearing at the device spent a good amount of time telling me how crap my new dishwasher was. He diagnosed a main board fault which he had to return for. He returned approximately two weeks later with the board and proceeded to swear and be generally rude once again. He advised it was fixed and simply left.
We ran a wash shortly af...ter he left to get a "Motor Error", literally after running it for 2 minutes. I immediately got back on to Woolleys and requested a repair with a new Technician. Another week went by, and a new Technician, Scott, arrives. Apparently during the previous attempts, the dishwasher had its electrical ground disconnected and not reconnected - very safe for an electrical device that has water in it. The Motor Error was a simple one - it wasn't plugged back in to the main board! The pipes at the rear of the device were badly twisted and almost ruined. He resolved ALL of the above disaster, tested the device for 15 minutes, and confirmed that he had done all he could see and it all looked like it was working OK now. I am writing this shortly after his attendance, but I have confidence in this Technician. Scott saved you, Woolleys. The only reason you have ANY stars at all is because of him.
Troy is Excellent tradesman & representive of your company. He knew his job presented like a gentleman
Troy is top tradesman who knows his job. I was an industrial Electrical Contractor for over 50 years employing many men to service expensive machinery & if still working I would have offered him a job . Harold Ross
Highly recommended prompt appointment and attendance to fix my LG dishwasher .Professional and experienced and technician. He diagnosed the problem quickly and replaced the drainage bump. Very happy with overall service
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