Woolley Appliance Services
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- Award Winner 2023
634 reviews · Statistics
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Terrible customer service from Samsung preferred supplier
I called Woolley after a recommendation from Samsung as a preferred repairer.
I simply wanted to know if a dead pixel on my Samsung TV could be repaired. I was told that no technical advice is offered online or over the phone, and that I would have to pay for a technician to come onsite.
If the dead pixel could be repaired I am more than happy to pay the call out charge and repair bill.
It is egregious to be charged for an opinion whether something in theory can be repaired when you are a preferred supplier. It would involve a 2 minute conversation.
Samsumg needs to review their list of suppliers.
- Return Claim Made: No
- Store Location: Clayton
Absolutely appalling service!
Called product care who advised Wooley's Appliance Services would be in touch, regarding an LG washing machine problem. Part of door seal rotted away. 3 days pass and nobody called me, so I called them. I was advised that the agent would visit 10 days later. When I asked why it was so long, I was advised it was because they had to order the part. Guy came 10 days later and I was expecting my machine to be fixed but he said he'd have to organise the part. It was supposed to be fixed on Tuesday, 3rd Oct. Waited in and thn got message saying the g
... Read moreuy was sick and someone would call me about another day. Nobody called me so I called them. New date was today. Waiting in and get message advising technician was 15 mins away. Then I get a call, from him, saying he has one part but the other one he ordered had not been sent. And he onlyn just realised this when he was less than 15 minuted away?! He then called and said it would be next Monday/Tuesday. That will be 3 and a half weeks since I made the claim. Does anybody there know what they are doing? Absolutely appalling service.- Return Claim Made: Yes
Excellent service
Corey was very impressive. He was punctual, extremely professional and knowledgeable. He worked quickly and efficiently to fix my washing machine and gave a clear explanation of what he was doing and why. I also found the communication from Woolley's to be outstanding throughout the process with text messages and calls updating me regularly. Highly recommended!
Wonderful service
From talking to the lovely customer service lady at Woolley, I think it was Isobel to the terrific knowledgeable tech serviceman, I can highly recommend Woolley's. I received 3 texts keeping me updated on my service appointment and a personal call to let me know he was on his way. Screen was replaced promptly. He was the nicest gentleman. Weldone Woolley's. Old time customer service. Thankyou.
- Return Claim Made: No
- Store Location: JB chadstone shopping centre
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Fixed washing machine quickly
Technician was professional and able to complete the job quickly. Also gave me a clear explanation as to the problem of the Samsung washing Machine.
- Return Claim Made: No
Excellent service
Corey was an excellent serviceman. Excellent knowledge. Highly recommend. A+++
- Return Claim Made: No
- Store Location: Ravenhall, Victoria.
Fridge Repair
We were able to organise a technician to come within a couple of days of first contact. Ryan arrived within the expected time frame, also giving us a courtesy call to say he was on his way. Fixed the two problems with our fridge, was friendly and courteous. Very happy customer, thank you.
- Return Claim Made: No
Really helpful service
Service was really helpful. Corey was able to identify the issue with my washing machine and fix as needed. Was also really easy going and happy to answer any questions I had about the washing machine.
Would recommend
- Return Claim Made: No
- Store Location: Not applicable
Samsung Sound Bar
Out of the box one of the rear speakers wouldn't pair with the main unit. Rang Samsung - hopeless. Finally they gave me Woolley's Clayton phone number. Dropped in, picked it up 2 days later. Top service.
- Return Claim Made: No
- Store Location: Clayton
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Poor customer service
Had no choice but to deal with them for a repair on a Samsung washing machine as to not void warranty to fix a seal that isn’t covered under warranty on a 6 month old machine. Was quoted an extra travel service charge of $110 for living outside of the 30km radius. They were not able to give me a 4 hour window of when they would arrive to do this highly specialised and technical repair so I had to arrange to be free for the whole day and lose a day of work. Unfortunately received a text that this highly trained technician couldn’t attend on the
... Read moreday as they were sick which is fair enough. When they called to rebook and were unable again to give a 4 hour time frame of when they would attend for repair I asked if the extra $110 surcharge could be waived as I would now lose 2 days of work to have this seal repaired but unfortunately I would need a supervisor to approve this with a call back which never eventuated. I’d say steer clear of this mob but it seems they have a monopoly on service repairs for the major brands. Have since had a quote from a non highly specialised Samsung super technical approved repairer at half the cost and with an extremely difficult to give notice of 2 hour window of when he would arrive to make repair- Return Claim Made: No
- Store Location: Ravenhall
Jamie is a brilliant technician
Jamie came & fixed our washing machine super efficiently & quickly. He diagnosed the problem within two minutes. Highly recommended.
- Return Claim Made: Yes
Excellent technician - Nick G
Just want to say thank you for following through with Samsung for my TV repair. Nick G first attended my issue a couple of weeks ago and did everything in the interim to assist me with the final result today - perfect! Great work from Nick, a professional and courteous tech who went beyond to ensure between Woolley and Samsung the repair was carried out as quickly as possible. Communication all round was great. Thank you again. Sue Kirk
- Return Claim Made: No
- Store Location: n/a
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Trust Worthy *****
I had Shijo come around to my place to fix my Samsung washing machine, I believed it was just a hose leaking that was the problem. Shijo investigated the machine and found what had actually happened was some parts had cracked and split allowing water out due to the high pressure of the water going into the machine. What I was impressed with was Shijo went through all the options and costs, he mentioned that replacement parts would only have a 3 month warranty and due to all the water inside the machine it could rust. I appreciated his honesty and information he provided. He didn't push to get it repaired and gave me all the facts and for that I would like to thank Shijo.
- Return Claim Made: No
Samsung TV repair
Technician was booked to come, he told me that it was my LED light panel and he could not understand why they had booked the callout for a screen replacement. I was told that I would receive a call with a quote. The quote was for a full screen replacement at $583.00, when I challenged that, I was told that the technicians report had stated a full screen replacement, I asked for the technician to contact me as our discussion had a very different outcome. The repair was to be an LED panel replacement approximately $250.00 as he had recently repla
... Read moreced a LED panel for a 75 inch for that amount. I was quoted $465.00 for the LED panel almost double the technician’s estimate. I think that I’m being ripped off so I called another Samsung technician and when I had told him the problem which is that half the screen is black I was told that it is the screen that is the problem and that replacement costs are almost the same price as a new TV so don’t repair just buy a new one. Also the process was undisclosed and I expected a technician to diagnose the problem and if I agreed to the repair costs it would be fixed at the same time. And on top of that I was advised that when changing the LED panel it is possible that the screen might break and that I would not have to pay any costs but I would not have a TV. I have paid $165.00 for the call out and I’m very unhappy with the result, Samsung recommended them, I have since contacted an independent repairer and have decided I would never use Samsung as a service or repair. I don’t think I will be buying another Samsung, the technician told me that it hasn’t been used very much although it is going on 4 yrs old.”- Return Claim Made: No
- Store Location: Ravenhall, Victoria
Jamie - 5 star technician
Communication was excellent from the initial email to LG, to the technician who advised of time of arrival and was there at agreed time.
Jamie is the second technician to attend to my LG Dryer.
In taking the time to listen to my description, Jamie was able to diagnose the issue within minutes, and in less then half an hour my dryer was fixed and running like new.
Fantastic service, experienced and knowledgeable.
Would recommend.
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