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Woolley Appliance Services

Woolley Appliance Services

4.5 from 593 reviews

Reviews

4.5

593 reviews
5
(507)
4
(19)
3
(6)
2
(6)
1
(55)
  • Product Quality
    4.1 (36)
  • Return Claim MadeYes (5) · No (33)
  • Customer Service
    4.1 (41)
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Daniel

DanielGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Awesome service, very professional.

published

TCL tv under warranty: Jesse attended our premises to diagnose & repair our tv. Awesome communicator, conducted himself very professionally.

On his initial visit didn't have a motherboard on hand. Returned several days later with the part.

Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB Hi-fi Springvale
See all answers
Christa M

Christa MGreater Melbourne (Metropolitan), VIC

It started well enough, but definitely didn’t end well

published

Had repairs completed on a Samsung Fridge (the ice maker) which ended up being a $500+ job as apparently other issues were found. Fair enough I thought, as it seemed to fix it up and it was working well again. That was up until a few weeks ago when the ice maker stopped working for a second time. I didn’t call at that immediate moment (busy mum) which was costly as they have a 3 month guarantee on parts and labour and I was a week over that point when I called. THREE MONTHS! That’s how long my $500 got me. Completely unapologetic when I called them about it and unwilling to budge. What an awful company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationClayton
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Gayle Sharpe

Gayle SharpeGreater Melbourne (Outer), VIC

Very unprofessional

published

Came to quote on my washing machine. Scribbled some figures on a piece of paper that I had to supply as a quote. When I contacted the office they really had no idea what was going on. Had I not paid my $160 call out fee I would definitely be going with another company. Now machine due to be picked up next Wednesdays....I'm a bit scared I'll never see it again. Communication is disgusting.

Customer Service
Return Claim MadeNo
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EvanA

EvanA

  • 2 reviews

Excellent Service

published

Serviceman named Rod arrived spot on time and had the required parts on hand to replace the faulty icemaker in our Samsung fridge/Freezer. Very impressed with his expediency and courtesy together with the friendly and helpful advice on maintenance and key settings! Very impressed!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMoorabbin, Victoria
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Winter7

Winter7AU

  • 26 reviews
  • 14 likes

Three visits in two weeks, issue not yet found-latest attempt resulted in my washing machine flooding my entire house

published
Customer Service
Product Quality
Return Claim MadeNo
Sarah S.

Sarah S.Greater Melbourne (Metropolitan), VIC

Amazing service

published

Jamie is very professional. He is an expert. He found the issue with our LG washing machine right away he fixed the drainage problem in an instant! I highly recommend him to anyone.

jmbau

jmbauMelbourne

  • 35 reviews
  • 21 likes

First rate company

published
Return Claim MadeNo
Store LocationClayton, Victoria
Michael G

Michael G

  • 3 reviews
  • 1 like

Very happy.

published

Our experience was prompt servicing and great work. We were very well looked after. Everyone from Woolley Appliances was really good and friendly. We are happy to recommend them for appliance repairs.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationClayton
See all answers
Jessica P

Jessica PVictoria

  • 2 reviews
  • 1 like

Amazing experience with Woolley Appliance Services!!!!!

published

I spoke to Shay and Tracey over the phone and they provided such genuine and lovely service to me. I had initially one man that came out to check my dryer and he was so helpful and hygienic and lovely. 2 men came a few hours that day to check my dryer and were very friendly and prompt. Had a great experience from this company!

Customer Service
Product Quality
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Steve

SteveGreater Melbourne (Outer), VIC

Unacceptable

published

I m not happy with booking time to be confirmed on the day of the appointment. Also second attempt to rectify issue in the last 2 weeks.
I was told by the phone operator that on the second appointment they will be changing some parts, on the first appointment the assess.

Return Claim MadeNo
Kacie J

Kacie JSydney, NSW

Very satisfied with the service.

published

These guys were absolutely great! The technician was fantastic! He arrived on time and called an hour prior to let me know he was coming. Very satisfied with the service. I'd be happy to recommend your firm to friends who have problems with their dishwasher.

Return Claim MadeNo
Theodora

TheodoraGreater Melbourne (Inner), VIC

Exceptional service

published

We have a number of Miele appliances in our home . Whenever we have our appliances serviced by Woolley - more recently it has been our dishwasher - the professionalising displayed from taking our call, to having our product serviced is second to none. The technicians are professional, polite and very tidy and call you to let you know they are on their way. We recently dealt with Troy who was great.

Customer Service
Return Claim MadeNo
Store LocationThey came to us

Your second Technician saved you from 0 stars

published
Customer Service
Product Quality

Troy is Excellent tradesman & representive of your company. He knew his job presented like a gentleman

published

Troy is top tradesman who knows his job. I was an industrial Electrical Contractor for over 50 years employing many men to service expensive machinery & if still working I would have offered him a job . Harold Ross

Customer Service
Product Quality
Return Claim MadeNo
Ana

AnaGreater Melbourne (Outer), VIC

Unfriendly and rude service

published

I had a problem with the fridge. I tried contacting customer service and he wasn’t friendly. He gave me advice but when I was still talking he hung up the phone.

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Lynn Samarabanna

Lynn SamarabannaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent service

published

Highly recommended prompt appointment and attendance to fix my LG dishwasher .Professional and experienced and technician. He diagnosed the problem quickly and replaced the drainage bump. Very happy with overall service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWoolley appliances service
See all answers

Jamie and Troy

published

I had a problem with my Miele washing machine. Miele scheduled a Woolleys technician to do the service - it was Christmas eve. Troy diagnosed the problem and then I needed to wait for Miele to supply the part. Jamie from Woolley contacted me to say he was on his way and arrived as scheduled. He was very professional and solved the problem, replaced the board, and even vacuumed behind the washing machine. I asked him numerous questions about the machine and washing programmes and he was polite and very knowledgable. I can't recommend them highly enough.

Customer Service
Return Claim MadeNo
Store LocationMiele
RossW

RossWGreater Melbourne (Outer), VIC

Great Service

published

Josh arrived on time - identified the issue with our Samsung TV immediately and as he didn't have part on him was able to fix next business day . Would have no hesitation in recommending their services or using them again

Customer Service
Return Claim MadeNo
ALH

ALHGreater Melbourne (Outer), VIC

Best customer service

published

They are extremely helpful and incredibly responsive. Fridge broken on 20th Dec, they came out same day, within 1 hour of call and helped me with entire process. Would highly recommend them.

Customer Service
Return Claim MadeNo

Brilliant Service

published

Had another call out for my Samsung fridge, it had been leaking water in the crispers and freezing. Ryan came out this time and fixed the issue and took the time to explain his thoughts on the problem so that I had an understanding. He was very polite, worked efficiently and fixed the issue. He also called in advance and arrived when he said he would. The work was covered by Samsung. Very happy customer overall, thanks Ryan.

Customer Service
Product Quality
Return Claim MadeYes
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