Advantage Air

Completely useless paperweight of a system once the cheap and nasty Android wall tablet dies. A Google Play software update on the Android wall controller supplied by AdvantageAir rendered our entire 3 x Daikin ducted systems inoperative and the only option to reinstate is a complete new MyAir system (including new wall sensors and all cabling)… Read more

at a cost of $4k to repair. After spending such an incredible amount of money on these systems, I find this completely unacceptable. Buyer beware.

Service with a smile – Ashley attended my home today (with a prior phone call to check if it was ok he arrived earlier than the scheduled appointment). He was polite & super helpful in replacing a fuse box. My lights are working again - happy days! He was also helpful in explaining how some app features worked. Timely & efficient service. Thank you Show reply

I bought an ex display home in April 2019 in Brisbane. It's shocking that I've just been told my Panasonic outdoor AC unit & unit in the roof are fine, it's the Advantage Air control tablet that is at fault - AA1 error. The part that is needed… Read more

cannot be supplied. AC technician told me is planned obsolescence by Advantage Air to force people into paying $4,000 to $5,000 for a completely new system. I'm NEVER, EVER going near crappy Advantage Air again. I'm now a pensioner & disabled so finances are scare. No AC is the Qld heat is a real [Content Removed].

I had a wonderful experience with CJ from MyPlace today. He took the time to properly explain how to use the tablet to control our air conditioning system and all the different settings, making everything easy to understand. Friendly attitude and excellent service - highly recommend both CJ and MyPlace! Show reply

CJ greated me with a smile. great service by CJ. He took his time to explain everything about the A/C system. He was very patient and clear in answering all my many questions and different scenarios with the workings. I am confident that he has sorted out our A/C issue thank you Sue Campion Show reply

We recently had a faulty zone controller on our ducted air conditioning system. Advantage Air contacted us and said that a Technician would be arriving the next day. On the day, CJ (Technician) rang to say he was 20 minutes away, CJ arrived as scheduled and checked the system. CJ replaced the faulty motor, he explained what he had done and was extremely knowledgeable, helpful and polite. Couldn't ask for better service. Show reply

We have the whole My Place system Air, Lights, Garage. The air and garage are great but the My Lights system is terrible. when we have the lights dimmed they flash and full brightness intermittently. Spoken to My Place a number of times and they call it the box protecting it self from a power surge. We paid a lot of money to have the whole house… Read more

controlled and its been a complete waste of money. When they installed the light modules they damaged our plaster board and sent electricians that had not done house setups before.

I have same issues like others on tablets stops working and now I have been asked to update the dampers if I want to upgrade the tablet and my motion sensor will not work either. any reason why this people shouldn't be reported under consumer protection ?

I thought it was an intuitive system until the tablet stopped working. Good luck to those who choose this system as the tablet cost thousands to replace. The app itself is locked to a few tablets so you can't just use any tablets to control the ducted system or any myplace devices. In addition, you will need a special port to control it. Tablet… Read more

itself is slow. Constant powering cause it to degrade quicker. Better off with a manual control system that doesnt need replacement.

There was once they updated the API and all my lights stopped working. Called up and because I am still in the warranty period, they have replaced the relays for free. However when I asked if this will be done for free in the future if the same thing happened, they told me I have to pay $300 per relay to replace it.

So you are pretty much at the mercy of this company. If they upgrade anything, and even it's not your fault, you will have to pay for the upgrade which you dont even need just for wifi control.

Not impressed at all. Builders should stop using this for new builds. What a waste of money.

For me, I have removed the tablet and rewired everything. The cost is less than the tablet.

Fantastic response time and instructions. Had an issue linking my phone after software update to aircon system. Tom sent through very easy to follow instructions within an hour of emailing the errors I was getting. Excellent service and speed. Highly recommend. Show reply

Very happy with the warranty job to fix our control panel and sensors. CJ was fantastic, polite, respectful and knowledgeable. He clearly communicated what he was doing, what he needed from me, and the changes he made. Show reply

Box Hill NSW - Excellent service, rang Tuesday and they said a tech would be there at 9 - 9.30am CJ (Tech) rang at 8.30am to tell us he is on his way and available just at 9am. CJ checked the system and replaced the faulty part, he explained what he had done and was extremely knowledgeable and helpful. Couldn't ask for better service.

After a power shutdown, our Advantage Air controller wifi was unable to fully connect restricting remote operation. Sal from Technical Support was very helpful showing great patience in resolving the problem quickly.

CJ what a legend . He listened and identified my problem .Not only did he resolve it but he walked me through the whole system and explained how it works and what changes i can make to customise to suit our lifestyle . I am a professional sales trainer and customer experience coach .If i had to rate his effort and geniune care and understanding it would be 11/10 . Top Job well done!!

I got a very good serv ice and advice, CJ was a professional service advisor who assisted us to sort the issue we had quickly also provided professional advice to [improve our air con service performance. Thanks CJ

CJ was absolutely amazing! He was professional, friendly and very helpful. He regularly asked if I had any questions and how he could help me. He explained everything in such fantastic detail, and showed me everything I needed to know for my wireless air conditioning system. I was very impressed with the service we were provided by CJ at Advantage Air. Show reply

CJ from Advantage Air was fantastic. He arrived on time and provided a very comprehensive, easy to understand explanation of the workings of our new MyAir system. He was respectful and patient and determined to answer all our questions and ensure we were happy with our new air con system. Other Advantage Air staff responding to my phone enquiries… Read more

were quick to call back if they missed my call and like CJ, were courteous, friendly and provided great support.

They attended very promptly and worked with us on a suitable time, kept in touch. When Tony arrived, very pleasant and listened to us. After work completed Tony went back through the air conditioning system pad and showed ways to save electricity and get the best from the air conditioning. This was all new information for us. The communication overall was fantastic Show reply

A cr^p system, littered with failures and a failing team and breakdowns – This is the 10th fault issue, not sure where the 5 start is coming from. (even read all the 5-star reviews, all to do with calling regarding an issue with the unit, and with as fixed under the best circumstances for the time being) One tablet replacement within 6 months.… Read more

One week's wait between callouts means you will have no heating or cooling for this time. The actual Tablet unit looks like, feels, and operates like a $20 Chinese dummy unit. can't be used for anything at all SLOW AS A Snail.

Very inconvenient, very unhappy with this poor quality device and SYSTEM. ADVANTAGE FAILER should have been called. FAIL PILOT

My Air / My Place: Every time a unit fails, nothing can be used. Imagine the garage door is left open remotely, and the unit fails!!

The latest screw up is no home temp reading, Literally 28-10-2025, ongoing 4 weeks now. It Support. Instead of fixing the issues, they will try to sell you a new unit. That is not compatible with all your current extras that they have sold you with the first unit, so then they will sell you all the extra replacements. GARBAGE AIR.

Trash system and team. no feedback, no updates, and no follow-up. Having trouble with the temperature reading being different from the main home temp, and then remotely accessing. Been waiting 6 weeks to get resolved. Been very poor indeed. Useless bull promises. Wait till everyone starts complaining.

Last night our power went out, and this morning I could not remote access the air-con from my mobile phone. I called the service number and left a message. Within 10 minutes I had a phone call from Adam, who guided me through the process to get everything up and running again within 5 minutes. Excellent customer service and care! Thank you, Adam!! 5 star service ⭐️⭐️⭐️⭐️⭐️ Show reply

Had a system installed 12 months ago. Last month our phones MyPlace app has stopped connecting to the unit. Installers logged an issue with advantage air, first call was from Sydney team which didn’t get anywhere. Was then told to ring Perth team (I had to call them) which went nowhere and in the end told to purchase another router to put behind… Read more

my current router to get it to work. Problem is we tested another hotspot device and got the same behaviour.

Just really poor service and quite happy to say it’s a YOU problem then an issue with there devices.

Dan was very helpful in explaining the features of MyPlace and the best settings to get the best results from my aircon most efficiently. Both he and John were very personable and went through the process at a pace that was just right for me. Also alerted me to other features like smart lighting and security automation. Very satisfied with… Read more ·  1

Advantage Air and would highly recommend them for anyone considering installing a reverse cycle ducted system.