Nationwide Appliance Repairs

My Dealings with National Appliances Repairs In Regards to my New washing machine Was very Helpful,With Repair men and also with delivery men and installation,The correspondence was Excellent,Ai would Rate them as Top company Regards Louise Power. Perth WA Show reply

Very helpful and timely. Great service and price. Technician was super knowledgeable Show reply

Easy to arrange appointment and great thorough service. All options provided for my consideration

I had just completed one load using my condenser dryer, then for the second load I was able to turn the dryer on, but the drum did not move. I troubleshooted the problem and ordered a new drum belt. I chose Nationwide Appliance Repairs to complete the repair, as they were reasonably priced and answered my email the quickest. The technician was great, on time, polite and thorough. He even lifted my dryer back onto the shelf without my help. Show reply

I contacted Nationwide Appliance Repairs after unfortunately using another company, where the technician never showed up or even called to say he wasn't coming! The technician from Nationwide Appliance Repair, Jimmy, was outstanding! He arrived on time, was polite & courteous and was methodical in trying to work out what was wrong with our dryer. Excellent customer service!! I would definitely use your company again :) Show reply

Very happy with the service from Nationwide Appliance Repairs. The technician was friendly and called ahead to let me know he was on his way. He clearly explained what was wrong with the appliance, which I really appreciated. Great communication and a positive experience overall. Happy to recommend. Show reply

Do not use them - extremely dodgy company who try to strongarm their customers. The service was hugely delayed compared to what they represented, resulting in significant operational loss. They wouldn't call back when they said they would speak to their manager - and instead just put us in the calendar for several weeks later. They refused to… Read more

offer fair and reasonable compensation for the delays and losses we suffered - instead, wanted us to make full payment and then consider a (non-monetary resolution). They threatened us with removing the parts that were already installed! It's almost laughable. The technician on the day of repair (Alex) was great, but the company is dodgy as.

My daughter needed an appliance replaced. Nationwide Appliance Repairs provides a 4-hour time frame in which they claim they will show up. Three times, they have failed to arrive within or around the 4-hour period they nominated. I have spent 15… Read more

hours waiting for them to arrive. Including travel time to my daughter’s home, they have wasted over 17 hours of my time. The appliance is still not installed. Make of that what you will.

DO NOT USE THIS COMPANY THEY ARE A NIGHTMARE TO DEAL WITH AND DO NOT APPEAR TRUSTWORTHY. We contracted Nationwide Appliance repairs to fix our oven door which had come apart, a simple job really requiring application of heat proof glue to put it back together, nothing more, a job which shouldn’t have taken more than a day or two. Their… Read more

subcontractor turned up on the 18th June, and after assuring us the door would be back the following Monday, four days, we were required to pay $500 (an exorbitant fee) up front for the door to be fixed, in hindsight a massive red flag. Under time pressure and needing to fix the oven quickly we agreed. Monday came about and there was no confirmed timing, no call from company, eventually after many calls from our side they eventually agreed a time the following Tuesday (now two weeks from receiving the door), a time which was inconvenient for us, but we managed to get someone to be available in the house. The contractor did not turn up on the associated date with the excuse that the contractors van has broken down. After further attempts to contact them, they then told us they had lost a contractor and were unable to confirm an installation date due to only having one staff. 18 days afterwards, with the communication driven from our side and no material obvious attempts from Nationwide to rectify the situation. We put in writing our frustration to Nationwide Appliance Repairs, still no action.

Following this we contacted them again to express the inappropriateness of the situation and their lack of action to be told that they had the lost all contact with the staffer. They explained the door had been fixed and passed to the staffer but he was no longer answering their calls. There was no attempt to present any form of resolution to this other than to try and keep calling him from their end. It very concerning that they clearly cannot manage a relationship with their staff / contractor to the extent it degrades in this fashion. It suggests that as a company they have serious issues. Their staffer if you believe them, has our door, however given continually changing reasons and the lack of contact with us or attempts at resolution I’m not sure you can take their word. We spoke to them again and indicated we wanted a daily update on their attempts to contact their staffer, and again there has been one update from the company since. Nationwide Appliance Repairs in their own email to us stated that whilst they contacted their staffer, he hung up on them and then blocked their number upon realising who it was. Their email then followed that they would continue calling which is completely senseless. This further indicates that the company has serious issues. We asked to speak to their senior manager. They tell us he is not available and when we formally requested him to call, they do not call. One would ordinarily expect in a situation like this, if you believe their excuses, a senior manager would be calling to provide sincere apologies and frequent updates as to how they were working to resolve the matter, however most updates come after our contacting them and are from a junior employee with no ability to do anything other than call. THAT IS NOT ACCEPTABLE IN THIS CIRCUMSTANCE. We are now more than a month into what should have been a four day job for which we paid a total of $680 dollars (call out fee plus $500), we would have been better doing it ourselves which would not have cost anything close to that, or had to deal with the poor communication. NATIONWIDE APPLIANCE REPAIR show no interest in resolving the matter, providing any form of assistance other than sporadic attempts to call their staffer. They must have an address for the staffer that they could attend to seek return of our property if this is genuinely a breakdown in working relationship, but don’t appear to have tried that even. This is now a [Content Removed] matter, for which they are responsible, and reading some of the other reviews this does not appear to be an isolated occurrence.

WE WILL NEVER USE THIS COMPANY AGAIN

Service was prompt and easy to organise. Josh was very helpful and looked at 3 different appliances in one initial call out. A part was ordered and Josh came back to install after it had arrived. Easy! Show reply