Nationwide Appliance Repairs

Josh was fantastic, on time got the job done fast within 15 minutes. Communication was amazing with a phone call when he was on his way. Initial contact via website with a prompt phone call to book the job in first thing Monday morning. Prices clear and accurate. Thank you for fixing my oven. Show reply

Do not use them - extremely dodgy company who try to strongarm their customers. The service was hugely delayed compared to what they represented, resulting in significant operational loss. They wouldn't call back when they said they would speak to their manager - and instead just put us in the calendar for several weeks later. They refused to… Read more

offer fair and reasonable compensation for the delays and losses we suffered - instead, wanted us to make full payment and then consider a (non-monetary resolution). They threatened us with removing the parts that were already installed! It's almost laughable. The technician on the day of repair (Alex) was great, but the company is dodgy as.

Very helpful and timely. Great service and price. Technician was super knowledgeable Show reply

Easy to arrange appointment and great thorough service. All options provided for my consideration

Our usual trade service provider was not able to service Miele. National Alliance Repairs were able to sort the spare part and Anup installed this swiftly. Great support and service! Show reply

Nationwide were highly recommended by Ilve to attend to an electrical issue on my oven, Siu attended and very professionally diagnosed, proposed a solution and implemented it. The whole team at Nationwide were an absolute pleasure to deal with, their focus on customer service, communication, clarifying matters and ensuring one was informed each… Read more ·  1

step of the way was really refreshing and greatly appreciated. Well done to you all, I have absolutely no hesitation in recommending your services. Thank you Daven

Fantastic service received from Marsh. He took the time to clearly explain and show what was required for our Westinghouse gas cooker. Very punctual and polite, excellent communication, professional and responsive to our questions. Very pleased with our experience, thanks Marsh. Show reply

My daughter needed an appliance replaced. Nationwide Appliance Repairs provides a 4-hour time frame in which they claim they will show up. Three times, they have failed to arrive within or around the 4-hour period they nominated. I have spent 15… Read more

hours waiting for them to arrive. Including travel time to my daughter’s home, they have wasted over 17 hours of my time. The appliance is still not installed. Make of that what you will.

DO NOT USE THIS COMPANY THEY ARE A NIGHTMARE TO DEAL WITH AND DO NOT APPEAR TRUSTWORTHY. We contracted Nationwide Appliance repairs to fix our oven door which had come apart, a simple job really requiring application of heat proof glue to put it back together, nothing more, a job which shouldn’t have taken more than a day or two. Their… Read more

subcontractor turned up on the 18th June, and after assuring us the door would be back the following Monday, four days, we were required to pay $500 (an exorbitant fee) up front for the door to be fixed, in hindsight a massive red flag. Under time pressure and needing to fix the oven quickly we agreed. Monday came about and there was no confirmed timing, no call from company, eventually after many calls from our side they eventually agreed a time the following Tuesday (now two weeks from receiving the door), a time which was inconvenient for us, but we managed to get someone to be available in the house. The contractor did not turn up on the associated date with the excuse that the contractors van has broken down. After further attempts to contact them, they then told us they had lost a contractor and were unable to confirm an installation date due to only having one staff. 18 days afterwards, with the communication driven from our side and no material obvious attempts from Nationwide to rectify the situation. We put in writing our frustration to Nationwide Appliance Repairs, still no action.

Following this we contacted them again to express the inappropriateness of the situation and their lack of action to be told that they had the lost all contact with the staffer. They explained the door had been fixed and passed to the staffer but he was no longer answering their calls. There was no attempt to present any form of resolution to this other than to try and keep calling him from their end. It very concerning that they clearly cannot manage a relationship with their staff / contractor to the extent it degrades in this fashion. It suggests that as a company they have serious issues. Their staffer if you believe them, has our door, however given continually changing reasons and the lack of contact with us or attempts at resolution I’m not sure you can take their word. We spoke to them again and indicated we wanted a daily update on their attempts to contact their staffer, and again there has been one update from the company since. Nationwide Appliance Repairs in their own email to us stated that whilst they contacted their staffer, he hung up on them and then blocked their number upon realising who it was. Their email then followed that they would continue calling which is completely senseless. This further indicates that the company has serious issues. We asked to speak to their senior manager. They tell us he is not available and when we formally requested him to call, they do not call. One would ordinarily expect in a situation like this, if you believe their excuses, a senior manager would be calling to provide sincere apologies and frequent updates as to how they were working to resolve the matter, however most updates come after our contacting them and are from a junior employee with no ability to do anything other than call. THAT IS NOT ACCEPTABLE IN THIS CIRCUMSTANCE. We are now more than a month into what should have been a four day job for which we paid a total of $680 dollars (call out fee plus $500), we would have been better doing it ourselves which would not have cost anything close to that, or had to deal with the poor communication. NATIONWIDE APPLIANCE REPAIR show no interest in resolving the matter, providing any form of assistance other than sporadic attempts to call their staffer. They must have an address for the staffer that they could attend to seek return of our property if this is genuinely a breakdown in working relationship, but don’t appear to have tried that even. This is now a [Content Removed] matter, for which they are responsible, and reading some of the other reviews this does not appear to be an isolated occurrence.

WE WILL NEVER USE THIS COMPANY AGAIN

Be careful about pricing of parts. Had a technician provide temporary fix for drain hose on washing machine. Very happy and gave 5-star review. In fact was asked and gave reviews to 2 sites because tech said they have a quota to meet for 5-star reviews. Then requested quote to replace the hose. It arrived by email and listed the cost of the hose… Read more

as $167 plus GST plus postage of $25 plus GST. Researched getting a hose (to fit myself) and bought a genuine LG hose from a supplier in Brisbane $55 including GST.

Fast service, outstanding communication and reasonable pricing. Technician worked professionally, clean and was polite, answered any questions we had well, demonstrating knowledge in the field. Show reply

Very excellent service from this business. I had an aged electronic wine fridge which I thought perhaps was beyond repair. Nationwide Appliance Repairs responded quickly to my enquiry and made a swift house call to check the fridge. Their very efficient and polite service person advised a repair was possible and repaired a key part of the… Read more ·  1

fridge, including a complicated service from the Melbourne office, given the part was no longer available due to the age of the fridge. Fridge now fully operating again - despite my early doubt!! Heartily recommend!!