1,795 reviews
AI reviews summary
Overall sentiment is highly positive, with a strong emphasis on the technical proficiency and professionalism of the field staff. Customers frequently highlight the speed of repairs and the clear communication provided by technicians regarding appliance issues. While the vast majority of experiences are seamless, a small segment of feedback identifies friction points regarding administrative delays and pricing transparency for spare parts.
Pros
Cons
Verdict
Nationwide Appliance Repairs is a reliable choice for consumers seeking knowledgeable and professional technicians who can handle a diverse array of household appliances. While the on-site service is excellent, customers should be mindful of potential administrative hurdles and may wish to verify the pricing of spare parts independently.
Josh arrived on time, determined the problem and had the correct part to resolve the issue quickly. Very professional - we were impressed with the friendly service Josh provided. Thank you! Show reply
Reviews with attachments
Dan check my cooker here graceville and recommend some parts, easy check high recommend
Amazing service by the whole team, Jimmy was an incredible service man, very friendly and professional.
Dan was nice and easy to work with and efficient! ,high recommended Show reply
Dan fixed promptly and was very polite!,high recommended. Fixed the problem easy Show reply
Anup arrived on time and checked everything thoroughly. The service was great and I’ll be using Nationwide again of a further issue arises. Show reply
Jimmy was great to have fixing our ilve oven at pascoe vale Show reply
Jimmy was very professional and worked quickly on our Electrolux dryer. Show reply
Anup was extremely helpful - got the job done within 5 minutes of arriving! Great work Show reply
Anup was efficient and arrived and time. Fixed my free standing Ilve oven Show reply
Jimmy fixed Wendi’s dish washer he did a fantastic job Show reply
Dan came and repaired our fridge successfully. Dan is very polite and helpful . I highly recommend him. Show reply
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Dan was very helpful and very pleasant and very efficient,high recommended Show reply
Dan is very efficient and arrived on time check my washing machine found the problem and innovative solution ,high recommend, Show reply
Jimmy was a great help fixing my Bosch dryer in Thornbury Show reply
Our dishwasher is now working again, thanks Marsh, great job Show reply
Latest follow-ups
The issue was suitably and satisfactorily resolved albeit over 3 visits.
Follow-up · Follow up: Three visits became necessary as the first technician couldn't find a fault. He didn't bluster or pretend, just honestly told me he couldn't fix a problem he couldn't find. The next technician dismantled the interior fixings, couldn't find an issue either and then re-assembled the interior. He returned after I put in a complaint, and… Read more
Very professional in every aspect of my dealings with this company. The technician arrived as planned and on time,He presented in a very professional way,uniform,with a very happy attitude and introduced himself. He checked my machine and talked me… Read more · 1
through everything bi t by bit. Thank you. I found the salesman trying to sell me a new machine to be a bit over the top,don’t be giving too much information to your client.Listen to your client and answer their questions.
Follow-up · New motor required the board had lost all life..The total cost of repairing plus call out fee it was more economical to buy a new mchine
Marsh, the technician was polite, presentable and diagnosed the issue with my gas Dryer very quickly and fixed it and informed me that replacement parts may be needed if the problem reoccurs. Show reply
Follow-up · Gas Dryer was working but not heating. Marsh told me what parts will be needed if issue occurs. Repair took approximately 15-20 minutes.
Positive reviews
I had Nationwide Appliance Repairs attend my property in Eltham North to service my Asko washing machine. The serviceman attended on time and was able to replace the faulty part. The laundry was left clean and tidy. Show reply
I was impressed by the technician's punctuality, attitude and demeanor. He worked swiftly and explained not only what he was doing, but also the likely timing of the part to be sourced. Upon returning to install the new part, he was as consistent as before and gave me tips on monitoring my freezer to ensure proper functionality. Show reply
Find out how Nationwide Appliance Repairs compares to other Appliance Repair Services
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Great friendly service from Marsh. He arrived on time, quickly diagnosed the problem and gave advice and then repair another appliance that wasn’t booked. I can highly recommend them. Show reply
Negative reviews
Be careful about pricing of parts. Had a technician provide temporary fix for drain hose on washing machine. Very happy and gave 5-star review. In fact was asked and gave reviews to 2 sites because tech said they have a quota to meet for 5-star reviews. Then requested quote to replace the hose. It arrived by email and listed the cost of the hose… Read more
as $167 plus GST plus postage of $25 plus GST. Researched getting a hose (to fit myself) and bought a genuine LG hose from a supplier in Brisbane $55 including GST.
I'm in the process of repairing and/or replacing my integrated refrigerator and have hit a few speed bumps which I'm trying to resolve. I'll let you know how it goes with more details to follow.
Booked Nationwide Appliance Repairs for a warranty inspection and had two failed attendances with poor communication. The first appointment was a no-show with no proactive update, I only found out after chasing it up. They offered a very limited set of appointment windows for 2 weeks later, which made access difficult for anyone working full-time… Read more
and didn’t align with the business hours advertised on their website. Despite accepting the earliest option they provided, the second appointment was also a no-show, again with no proactive communication or clear explanation. Overall, the lack of reliability and communication significantly delayed the warranty process.
Update: After leaving this review and escalating further, Nationwide advised they could not provide a definite timeframe for an alternative technician in Perth and ultimately cancelled the job. They also offered a $100 “goodwill” payment, but the form provided included conditions requiring me not to post negative feedback online/social media and implying potential legal cost consequences if I did. I declined to sign those conditions.
Hi Mason, Thank you for bringing… Read more (+2 replies)
Recent reviews
Thanks Nationwide appliances. The service was really professional and Ashwin answered all my questions. They were flexible with the scheduling and it was an overall excellent experience. Show reply
Josh arrived promptly after a heads up phone call that he was 15 minutes away. He was friendly and efficient. While the outcome was not what we were hoping for Josh provided us with useful information about why and how to proceed with replacing our dishwasher. While a discount for future services was offered for submitting a review it didn't influence it. Show reply
Really easy to organise a time and had great communication. Ashwin had really good customer service and was fantastic on the day. Completed the job in the call-out Show reply
Jimmy attended my home in Alphington today and successfully managed to repair my damaged Bosch Washing machine. Highly recommend Jimmy for all services maintenance and repairs as he is extremely patient polite and super helpful. Show reply
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Hi George, Thanks for keeping us… Read more (+1 reply)