Problems after 18 months, not covered by warranty
I'm very disappointed in my AquaMax hot water system. It was manufactured about 1.5 years ago, and the tank has already ruptured at the top. The warranty covers a lot less after the first year, so now I've been told that I have to pay callout fee, labour ($150 every 30 mins!!), and any part other than the cylinder - all this so they can check if the problem will even be covered by the warranty. It could end up costing me as much as a new hot water system, and it's not even 2 years old.
I found the call center staff to be very unhelpful. The wa...it times are huge (I've been waiting on a callback for over a day now), and all they do is send out a technician (which comes with a callout fee). It's great for the first year, but expect it to break soon after that.
Purchased in October 2019 for $800.00.
Piping Hot Water!
Bought an Aquamax after my old Saxxon hotwater unit decided to die after 12 years of service. Since Saxxon is no longer around to make me a new one, I decided to upgrade. So far, so good. This Aquamax produces hot water at 70 degrees and produces enough to shower our household of 4. The only thing I would watch out for is the warranty which they don't really explain to you until you buy a unit. The system comes with a 1 year installation warranty and a 10 year manufacturers warranty on the life of the unit. In order to keep your warranty ...valid for the full 10 years though, you have to get the system serviced before the 5 year mark of installation. The cost of the unit was a little more then what I wanted to pay. I ended up buying my Aquamax through Origin energy and paying $2040 for supply and install of the system plus an extra $100 for some extra piping that needed to be installed to accommodate the new system. These systems can be bought MUCH cheaper elsewhere however Origin was the only company offering a payment plan that suited my financial situation. Because of this, I suspect they've tacked on a bit extra to the price.
Good value, if not going for solar.If like me the system is inside the house this uses little space.
The size is great for medium sized family-4 to 5. Have had it for almost 2 electricity accounts & kilowatt usage is down from the old smaller (140litre)system. Never has run out of hot water even with extra 2 people visiting.
Nothing really, just hope it lasts for some years.
Questions & Answers
Hi, Not sure of the model number, but how do the running costs compare between the single element aquamax 315 3.6 kw and the double element one?
Unit appears to have stoped working has power but not heating?
Hi, just wondering how your running costs have gone since installing this. I have an old unit (125L?) that costs a bomb. Trying to figure out if new models really are cheaper more efficient? Cheers
Hi, has been reasonable energy efficient for a storage system. A lot better insulated than an our older model so once it heats up it holds heat. It is inside a cupboard which I use for air drying any damp clothes. Doesn't give off nearly as much heat a 2 previous systems. Of course electric storage units are not the cheapest hot water. On demand gas is probably best but I don't have gas going past & would need tanks delivered. Keeps up to our demand of 4 adults (2 being in their 20s showering twice a day). Average usage over the year is 600 KWs per quarter. Hope this helps.
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