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Dux Proflo

Dux HWS and Bunnings - A Perfect Match

No issues at all. Purchased the HWS through Bunnings after ringing Dux. Bunnings were excellent and the installer efficient and did an excellent job. Would recommend to anyone to use Dux HWS and Bunnings.

Purchased at Bunnings Warehouse for $1,264.00.

Build Quality
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi Trev, Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Regards, The Dux Team

Replacing and old system made simple - works like a dream

The team at Dux made replacing my broken heater so simple and at good a price! Since I purchased the hot water system we have never run out of water, even when we've had friends and family to stay. I'm pleased with the amount of off-peak electricity it draws down, much more efficient that my old heater.

Purchased .

Value for Money
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi John, Reading your review made our day! We are incredibly grateful that you took time out to leave the review!! Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Many thanks, The Dux Team

Perfect for our needs and a competitive price.

The HWS has fairly low usage rates normally but needs to cope with family visits. It has easily coped with six adults having showers after the beach. The old unit failed unexpectedly and the ordering (Bunnings) and delivery and installation was quick, efficient and hassle free. Bought a Dux again to replace our previous 400L one because of the long, trouble free experience with it.

Purchased .

Build Quality
Value for Money
Cleaning & Maintenance
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi Dom, You're the best! Thank you again for sharing such a positive experience. It means a lot to us. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Cheers, The Dux Team

Dux and Bunnings to the rescue.!!!

Had our hot water system break down while on holidays.One phone call had our new Dux system installed and working the next day.During the Christmas holidays as well.Try getting a normal plumber to do that the day after New Year's...Great service,price and the work done was perfect.Thanks Dux and Bunnings..

Purchased at Bunnings Warehouse for $1,500.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 5 person(s)
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi MWJ, Thank you for taking time to leave an excellent review. We do appreciate your business. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Regards, The Dux Team

This is all what I need.

It has the right amount of Hot Water I need, but it is not as hot as my previous one, which is great, so I can save more electricity. I haven't encounter any temperature fluctuation yet.

Purchased .

Build Quality
Value for Money
Noise Level
Household Size 1 person(s)
Functionality
Temperature Consistency
Heating Speed
2 comments
Hi F Murphy, Thank you so much for your great review. We totally value you being our customer and helping to share the word about us. Our team is always here for you anytime. Please email us at help@dux.com.au if we can help for you in the future. Sincerely, The Dux TeamHi F Murphy, Thank you again for taking time to share your positive feedback. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Cheers, The Dux Team

Superb looking unit, superb installation.

Perfect...instant hot water and don't even have to turn the tap so much. Just amazing!
Hot water is in use quite often through the day and we are impressed with the efficiency and instantaneous supply. I have already recommended the DUX system of "place order and install" to a neighbour...24hrs and we had the DUX in and running.

Purchased for $1,680.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi Con, Thank you for taking time to leave an excellent review. That means a lot to us! We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Best Regards, The Dux Team

Efficient and Reliable

Quick to heat up after being off and copes with many people in holiday house usage. Installation by Bunnings was extremely efficient and timely. Highly recommend this product and service.

Purchased .

2 comments
Hi Chris, Reading your review made our day! Thank you for taking the time to leave us such a nice review. Our team is always here for you anytime. Please email us at help@dux.com.au if we can help for you in the future. Best Regards, The Dux TeamHi Chris, Thank you for taking time to leave an excellent review. We do appreciate your business. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Regards, The Dux Team

This is perfect.

Tossed up between 160 litres and 250 litres. Decided smaller as only two of us usually and 250 seemed excessive. So far the unit copes brilliantly, even with extra showers after beach swimming and the like.

Ordered and installed through Bunnings. So easy. A timely and efficient install. Very happy.

Purchased at Bunnings Warehouse.

Build Quality
Value for Money
Cleaning & Maintenance
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi Ennay, You're the best! Thank you again for sharing such a positive experience. It means a lot to us. The Dux Team

Great job

The 315 copes with all of the demands of the house as ell as any quests. We got it installed by Bunnings. They were great, arrived on time, communicated well and arranged for additional work that was reqiured.

Purchased .

Build Quality
Value for Money
Functionality
Temperature Consistency
Heating Speed
2 comments
Hi Debbie, Thank you for taking time to leave a review. We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Regards, The Dux TeamHi Debbie, We're so happy to hear that from you. Thank you so much for taking time to share your positive feedback. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Cheers, The Dux Team

Everything seems great.

Easy ordering through Special Orders Wanthaggi. Booked the installation and got confirmation calls from the Store. The Unit was delivered on time and the Installers came on time the next day. The installers were very quick, neat and professional and cleaned up after themselves. After installation, I received a followup call from Dux to make sure everything went well.

Purchased .

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
2 comments
Hi Denis, We're so happy to hear that from you. Thank you so much for taking time to share your positive feedback. Sincerely, The Dux TeamHi Denis, You're the best! Thank you again for sharing such a positive experience. It means a lot to us. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Cheers, The Dux Team

Top hot water system

Great hot water system. A family of 5 mostly adults having on average 8 showers a day and have never run out of hot water, that is with of peak power too! Very quiet operation which is great as it is an indoor unit. Energy efficient, power bills are now a little less

Purchased .

Build Quality
Value for Money
Functionality
Temperature Consistency
Heating Speed
2 comments
Hi Karen, Thank you for taking time to leave an excellent review! We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Regards, The Dux TeamHi Karen, Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Cheers, The Dux Team

Not as good as the old one

After paying for same day weekend installation, which wasn’t completed until 6 days later, I had to chase around for a refund for same day installation. Finally got it. Can’t complain about the installer. He called and said he’d be there in an hour and arrived under that. Hot water isn’t as hot as I had been used to.

Purchased for $800.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Temperature Consistency
Heating Speed
2 comments
Hi Sandra, If you can email through your full name, phone number, address where the unit is installed, date of install and serial number of the unit to help@dux.com.au we'll give you a call to see if we can sort the issue for you. Regards, The Dux TeamHi Dux Team, No need for further investigation thanks. I just wanted to say that I wasn’t happy at the time of the install, and just wanted to vent my frustration. Thanks for replying. Sandra

Excellent

Great water heater for the beach house with quick reheat time for when larger numbers of people are present and it heats up very quickly after arriving and turning on during absences.

Purchased at Bunnings Warehouse for $710.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Temperature Consistency
Heating Speed
4 comments
Hi Ray, Reading your review made our day! Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review! Best Regards, The Dux TeamI realized after that the send by date for the warranty extension was mid February and I do hope I am still eligible for the warranty extension regardless as this offer was only sent to me March 6th. Ray D.Hi Ray, Happy to extend your warranty as a thank you for taking the time to leave a review. If you can email through your name, phone number, address where the unit is installed, date of install and serial number of the unit to help@dux.com.au we can amend our records to extend your warranty. Cheers, The Dux Team

nice and toasty

Perfect for me and my wife. Two bedroom house with two to three people. Haven't run out of the hot stuff yet and there is always plenty in reserve for when we have friends stay.

Purchased at Bunnings Warehouse.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
2 comments
Hi Clifford, Thank you for taking time to leave an excellent review. We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Regards, The Dux TeamHi Clifford, Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Cheers, The Dux Team

Loving the hot water

We purchased our Proflo hot water system from Bunnings supply and install,apart from the price the service was great,the guys did an amazing job no fuss no mess.
We can now have the grandkids over and bathtime is no problem,hot water on tap 24/7

Purchased at Bunnings for $1,200.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
2 comments
Hi Pam, You're the best! Thank you again for sharing such a positive experience. It means a lot to us. Sincerely, The Dux TeamHi Pam, Thank you so much for your great review. We totally value you being our loyal customer and helping to share the word about us. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Regards, The Dux Team

Good System and Value for Money

Only had installed last week so unable to comment on reliability at this stage. Purchased from Bunnings for Approx $1200 on a Monday and could have been installed Tuesday but opted for next day. Installer friendly and informative. Cleaned up worksite after installation. Well presented unit.Only downside was cost of 3 additional valves required to meet Australian standards $430 (thought this was a bit high) otherwise very happy with overall process.

Purchased at Bunnings Warehouse for $1,670.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi Karen, Reading your review made our day! Thank you for taking the time to leave us such a nice review. Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can arrange a special thank you? Regards, The Dux Team

Excellent system, perfect size for our family

I have just had my last Dux Proflo replaced with the same yet updated model ...... the last one lasted for 14 years!!! I think that's a very good innings. Hope this one lasts just as long.

Purchased .

1 comment
Hi Leia, Thank you so much for your great review! We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Regards, The Dux Team

Professional service

Happy with unit so far purchased through Bunnings the whole process was quick easy efficient and very professional. Quality unit. Lovely hot showers. Would definitely go through the whole process again and purchase Dux.

Purchased for $1,650.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi Happy Customer, Thank you for taking time to leave an excellent review. We do appreciate your business. Please email us at help@dux.com.au if we can help for you in the future. Best Regards, The Dux Team

Job Well Done

No I didn't have any issues when the new unit was installed I live on my own so the only time there is any extra pressure on the system is when I have someone staying or am entertaining, which hasn't happened yet as I have only had the replacement since last week.

Purchased for $1,495.00.

Build Quality
Value for Money
Household Size 1 person(s)
1 comment
Hi Barbara, We're so happy to hear that from you. Thank you so much for taking time to share your positive feedback. Sincerely, The Dux Team

Perfect Hot Water System

Purchased via Bunnings and the end to end services was remarkable. The team worked efficiently and had it done in no time and have to say very happy with the hot water system have had no issues since installation

Purchased .

Build Quality
Value for Money
Cleaning & Maintenance
Household Size 4 person(s)
Functionality
Temperature Consistency
Heating Speed
1 comment
Hi Grober, Apologies for the late reply but we're so happy to hear that from you as well. Thank you so much for taking time to share your positive feedback. The Dux Team

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Questions & Answers

where is the reset button on a Dux gas water heater mounted on the wall outside. The unit is a 21ENB series model. I have changed the gas bottle and now it doesn't work, the troubleshooting said resat the unit and try again. Thank you BJ
3 answers
Hi John, Thanks for your question and sorry for the delay. If you can email through your contact number, address where the water heater is installed and serial number of the water heater to help@dux.com.au it will really help us get a response for you. Regards, The Dux TeamHi John, Please follow the following procedure: 1. Ensure that the Gas supply to the unit is ON 2. Turn the power OFF at the power point 3. Unplug the power cord 4. Wait 15 seconds 5. Plug the power cord back in, turn on the power point and then any remote controllers ON 6. Wait 15 seconds 7. Open a tap and confirm the unit is producing hot water. Important Note: The process above may need to be repeated 3-4 times, particularly if the unit has a long run from the Gas Meter or Bottles. If the unit does not fire up after this process, place a Service Call with After Sales & Service 1300 365 115 Option 2 as required. Best Regards, The Dux TeamHi Dux Team, Thank you very much the unit now is working. I now will use this method for future gas bottle changes. Thank you again, Regards, John

Keeps flicking circut breaker off. When flicked back on all is ok for while then does it again? Help
2 answers
Hi Susie, Thanks for raising that question and really sorry for the delay. Can you email through your name, contact number, address where the water heater is installed, model number and serial number of the water heater to help@dux.com.au so we can answer it for you. Best Regards, The Dux TeamHi thanks for the reply :) turned out it was the thermostat flicking it off.. replaced and we are all good for another 10 years :) cheers

Keeps flicking the breaker off.. re set the breaker and it is fine for a while then does it again???
No answers

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