Arctel
11 reviews
How a company is allowed to operate in Australia like this is beyond me! They have been taking $65.00 out of my account every month despite me cancelling with them 4 months ago- then they try to drag the cancellation period out to take extra money from you. The internet quality itself is terrible with consistent drop outs and lag spikes. Avoid if you can!
Absolutely deplorable ISP. Firstly, don't bother trying to ring for customer support. They do not pickup. They do reply with emails (amazingly) but I wasted a full day trying to get this going with no success - and I'm a computer technician. I have a business to run and can't afford this absolute garbage. Every ISP I've had in the past has been… Read more
Automatic IP and boom - Works perfectly first time every time! I now know why so many people are having problems with drop outs and stuff. They need an overhaul on their system it's disgraceful. I'm going back to my old ISP but they have told me "As per Clause 8 of your service contract you are required to give 30 days notice". So basically, one months internet charge for doing nothing. ** DO NOT USE THESE GUYS - YOU'LL BE SORRY! **
Been with them now for 4 months , connection process and communication were great , had the odd problem with slow speed but a quick reset of the modem fixed it instantly. Would have no hesitation in recommending them .. Show details
Avoid this company. I cancelled my service in February (confirmed for a March 4th end date), yet they have continued to charge my card for March and April. Their support team gives empty promises about "investigating" and "billing reviews" but never actually processes the refund. I am still unable to remove my payment details from their website even though I am no longer a customer. I've had to involve my bank to stop the unauthorized charges. Show details
Very poor company to deal with- stay well clear. Overcharging, dropouts, extremely poor customer service. My advice is to pay a little extra for a professional internet provider.
worst nbn provider ever. constant drop outs and some very long drop outs. keep blaming my modems. non existent/long tech support wait time. as soon as i ported to another provider, leaptel,, it worked straightaway at full speed. never again arctel. worst provider ever. i will be claiming all my money back from them very useless mobs.
Worst customer service, avoid this provider at all costs. Cheap for a reason. Show details
If it was possible to give zero I would have. I switched NBN providers recently and Arctel is attempting to charge me for a full 30-day notice period after the service has already transferred. This means they are charging me for an active line they are no longer supplying and no longer paying NBN Co for. To make matters worse, I gave notification… Read more
weeks ago via their internal portal, which they are now ignoring to start the '30-day clock' from their own response date. This is an unethical practice and a barrier to a fair market. I have lodged a complaint with the TIO. Avoid this company if you value fair billing and customer service.
another provider acting unlawfully by making their customers give 30 days notice to cancel, this confusing tactic should be banned australia wide. Also after my promotional price finished after six months i was supposed to be rolled over to a $65 per month plan but instead they have just charged me $90, needless to say i gave them their 30 day… Read more
notice and i would implore people to avoid this company at all costs as there is literally no way to contact customer service by phone only by email, save yourself the stress and go with anyone else, literally!
Joined in November and decided to change the plan to a new deal in December. I phoned them to do this but was told I had to sign up online. A month later I get 2 statements showing the have charged my credit card twice as they had created a new service ID and never cancelled the original plan. I immediately phoned and was told to send an email… Read more
with the details, which I did and gave them the 2 service ID numbers that they had under my one address. They also had created separate AVC I.D numbers which was bizarre. Since then I have had to escalate the matter to the TIO as Arctel did not answer any of my emails and have refused to cancel one of the plans. They do not answer the phone either. I have stage 4 cancer and the stress of trying to sort this mess out is taking a toll on my health. It looks as though they are ignoring the TIO instructions to sort the matter out. Not sure what to do next but I cannot ffoord to pay for 2 separate plans for one service.
Extremely disappointing experience with Arctel. After switching to Arctel NBN, my work VPN (FortiClient) completely stopped working. After troubleshooting, it was confirmed that Arctel places customers behind CG-NAT by default, which breaks standard work VPN connections. When I contacted support, I was told I must pay an additional $5 per month… Read more
just to obtain a basic public IPv4 address. I made it clear that I do not require a static IP—only a normal dynamic public IPv4 for work purposes.
I have previously been with other NBN providers, all of whom provided a public IPv4 address at no additional cost. Charging extra simply to opt out of CG-NAT is not standard industry practice and was not clearly disclosed at sign-up.
On top of this, my 500 Mbps plan struggles to reach advertised speeds, often maxing out around 300 Mbps, even after proper setup and testing. The modem was supplied by Arctel.
This feels like a classic bait-and-switch, where essential functionality is locked behind hidden fees. I would strongly recommend avoiding Arctel if you work from home or rely on VPN access.
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Oh we have an update with these monkeys TRADING TERMS Service Cancellation – Clause 10: You will… Read more