Swoop Broadband
Fixed Wireless Acceler8ed, Fixed Wireless, Opticomm Fibre, NBN · See All
- swoop.com.au
- ✓ Verified company
263 reviews · Statistics
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Swoop Broadband was previously trading as DCSI until August 2020.
Tech support
NBN 25/5 (Home Casual)Once my call was taken (60 min wait) Sasha at Swoop provided expert comprehensive support that was easy to follow, after 20 min all sorted.
- Connection Type: Wireless
Excellent service kept us informed every step
Swoop BroadbandSwoop were and fantastic
Easy to deal with and keep you up to date every step of the way
NBN Co on the other hand are a completely incompetent government service
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Exceptional Support Swoop, Resolving Connectivity Issues!
Opticomm Fibre 50/20 (Standard Plus)I recently encountered issues with my OptiComm connection, and Christina from IT went above and beyond to ensure a swift resolution. Not only did she proactively follow up with the third party involved, but she also kept me informed throughout the process.
Christina’s dedication, professionalism, and efficiency truly stood out, making my experience with your company notably positive. She is undoubtedly an absolute superstar in providing top-notch customer support.
Thank you for having such a dedicated team member. It’s experiences like this that reinforce my confidence in choosing your services.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Bad customer service, connection dropped in and out every hour!
Fixed Wirelesslook away to ignore ongoing issues with bad service! they signed me on and replaced my modem to suit the new connection, the tech guy didnt changed the old powersupply to the new one causing up to 30 drop outs in 1 day, after numerous calls they didnt want to send the tech guy out until I spent my own time troubleshooting via online help desk, I cancelled the service because they never got it resolved and never cared on getting it sorted! weeks went by nothing was done!
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
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Great Speed and Support
NBN 250/25 (Home Superfast)Sacha has been patient to the problem. I got my internet back in 5 mins
- Connection Type: FTTP (Fibre to the Premises)
- Start Date: October 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
This internet has been great and the support is fantastic!
NBN 25/5 (Home Casual)We recently had an NBN outage along the whole street due to a lightning strike. Sacha from Swoop was allocated my support request and regularly called me with updates and booking the NBN technicians to make the required repairs. Sacha was also locally Perth based and started later in the day and was available till 8pm each day which made it easy to plan around work too. This disruption was unavoidable but the team at Swoop were a pleasure to work with, I highly recommend!
- Connection Type: HFC (Cable)
- Start Date: June 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Great service
NBN 25/5 (Home Casual)Good service. Frankly this is very annoying. Stop overdoing a normal customer assistance. The sky didn't fall ...
- Connection Type: FTTN (Fibre to the Node)
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Very happy customer
Fixed Wireless Acceler8edExtremely fast set up wonderful service and really fast net. Im so super impressed!!
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Magical!
Opticomm Fibre 50/20 (Standard Plus)The staff are amazing, professional and highly caring but the waiting time to get them is bit long. I had epectacular experience with support groups.thanks
- Start Date: September 2023
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
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very professional company
NBN 25/5 (Standard)from the first contact with swoop, i have NOT been disappointed. nothing has been too much trouble. i explained that i was 83 yrs. of age, who doesn't know half of what they are saying, too technical for me .through out the process of installation, every was explained , and happened as explained. the nbn guy arrived , on time and on the date. the modem arrived via australia post on the designated day, and was pre-programmed , just plug it in, WOW! it worked. in my working life, i used to teach sales people professionalism....the people at SWOOP, are professional
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
No feedback on whether my internet was working again 3 days with out access
NBN 75/10 (Standard Plus)No one advised on status of fault and computer settings had to be reset
Melissa Adams at Swoop was very helpful
Swoop BroadbandSolved my problem quickly and with courtesy. Suggested a new course of
action with follow up help.
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Mark fixed my modern with great patience
Swoop BroadbandMark was prepared to take the time to help me get my modern working
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Excellent customer service
Swoop BroadbandSacha was so helpful when helping with my connection issues. He explained everything very well, in a way that I could understand and was very patient. You are doing an awesome job! Thank you so much ;)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
installation of new router
Fixed Wireless Acceler8edHuge thankyou to the support team especially Sacha, Adrian and Mark who helped walk us through the installation of our new router and restoring our internet connection. Your support and patience was greatly appreciated.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Questions & Answers
Can I keep my existing email addresses if join
Can I have a telephone connection as well?
Yes, that service is available through Swoop Broadband. My landline telephone operates well through their system, and I have used their services for many years, and they are very helpful if you have any queries.
Hi Hetti!
You can use the party VOIP services with our system. You should check with the provider to ensure compatibility.
We don't presently offer new VOIP services, but watch this space.
Does Swoop encrypt the passwords of consumers who use their internet service?
Do they protect consumer information given to them?
At Swoop we take cyber security seriously and we follow industry best practices to ensure the protection of consumer information. Account passwords are all secured via one-way encryption, and our customer portal uses SSL
Thankyou. I was shocked when my previous company- Mate Communicate sent me my password in plan text via sms. I want to make sure my next company has adequate security. I hadn't even considered that I would need to ask if an internet provider encrypts my password until I realised my previous one didn't!
Hopefully I will have a better experience with Swoop!
Get an answer from our members and Swoop representatives
Details
 Swoop NBN 25/5 (Home Casual)4.8(28) | ||||
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $79 | $69 | $80 | $100 |
| Typical Evening Download Speed | 44Mbps | 22Mbps | 44Mbps | 90Mbps |
| Max Upload Speed | 20 Mbps | 5 Mbps | 20 Mbps | 20 Mbps |
| Service Type | NBN | NBN | Fibre | Fibre |
| Packages Available | Standalone | Standalone | Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 25 Mbps | 50 Mbps | 100 Mbps |
Contact info for Swoop Broadband
Extra Information
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