Swoop Broadband was previously trading as DCSI until August 2020.
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No complaints whatsover
Been with Swoop (formerly DCSI) since September 2018. Reliable service. Rarely slows down, and speed has improved slightly in recent months.
Technical support was top notch. Only ever used it a couple of times.
I'm on a grandfathered 50/20 plan near Hobart. Ping is 16ms. No local POP, but that's fine for my usage.
If I'm not forced off my current plan, I'll stay with them. Not a huge data user. 100-150 GB/month is about it.
Excellent service have been with dcsi/swoop internet for coming up 2 years now haven't had any drop outs, haven't had a real reason to call them as I've had 0 issues. Good fast speeds when I'm home using the net, very happy customer would recommend to friends & family!
Paul is Brilliant
As are all the customer service crew. They are always friendly, helpful, straight talking, my problems have always been rectified swiftly (5 min). I have had no problems with with speed nor dropouts. Very happy, thank you.
Great service and connections, very helpful.
When I first joined up I was thinking, if I can get at least 70% speed, I would be happy. I am getting at least 95% constant speed with no dropout except on some occasions (WiFi), but I have a work around, no problem. More than happy. I had an issue when I disconnected my modem/router, then reconnected my router, I lost my NBN connection. I tried rebooting my router, I logged on to my router to check my settings and everything seemed to be correct. Last resort I called DCSI (Swoop) for assistance. I went through a number of procedures with Dani...el and checked the router. I was connecting to the router, but the router was not connecting to the NBN. A fault ticket was then issued and I was to call back. In the morning, still no connection, I rang DCSI for a progress, in the back of my mind I was thinking there might be a settings issue and as I was talking to Ben this time, he must have been on the same page as I was and we were discussing the router. I logged on to my router and we went through some settings selecting options. We then checked the WAN settings and the table was missing, somehow my router settings were erased. Ben then had me enter some data for the WAN, saved the settings then checked the WAN settings and there was now a table. Rebooted the router, disconnected the from WiFi then reconnected and BINGO! Internet re-established. I was up and running within half an hour. 10/10 couldn't thank him enough. Made him feel happy too.
Connected to this company via Paul (Tech, wow, just wow, fast friendly service, on the net in 30 minutes. Mate you are brilliant. Cheers for your help, couldn't be happier!!!! AAA+++ for Paul's support.
- Opticomm Fibre Standard+ (50/20)
- Verified customer
Everything is OK until network is unstable and I have proof they LIE
Their favourite quote: "Your Internet has been stable for (the actual day when it was on + A RANDOM POSITIVE NUMBER) days. Please check your modem"
Internet speed for their Opticomm Internet is OK but issues are coming:
- After a few months I started to have drops in Internet connection. DCSI was very quick to to send email to all clients saying they were aware of the issue. At the same time I lodged the issue with them and got response on July 1st 2020 saying my Internet was stable for 5 days, which was not the case. I work on computer having...
Can't run a small business with the DCSI internet and / or customer service
The 40 minutes so far on the phone has seen me miss a number of calls and knocked out the hot spot which is the only way of getting an internet connection when the DSCI service goes down - as it is only intermittently reliable for us. I operate a service business - my weakest link is DCSI. At a stage of investigating alternates just so I can get connectivity I can rely on.
Great support and fast reliable service. I needed help to top up my data and it was no problem at all, done there and then on the spot. Thank you
Since turning over to NBN very rarely had to call their service team. Ran out of data yesterday due to home schooling grandchildren. They gave me considerate and helpful service, very efficient and professional. Much better than many of the other companies around. Would always recommend them to anyone who needed a reliable internet service.
I rang because I spend all my data and David was really helpful and instead of convincing me to pay more he gave me 150gig of free data . Thanks David
Excellent & consistent speed + affordable
I have been with DCSI for a year now and I must say the service is excellent and they always notify you in advance if there is any disruption so that we can plan ahead. The speed is excellent and price is fabulous. Highly recommended.
New Acceler8ed Customer
I was told to give DCSI a call from one of their loyal customers, as my internet speed on ADSL was on 6-7 mbbps. The DCSI team came out and found the perfect location for our dish. They set everything up for us and now my speeds are around 56-57mbbps. Amazing. Their Customer Service team are very very helpful and would certainly recommend anyone looking for a local provider to give them a call. Great work.
Have been a DCSI(Swoop) customer for 2 years. In this time support has been amazing. Recently had ongoing problem with wifi on my modem. After DCSI tried several times to remedy the situation (it dropped out intermittently and stay off for few minutes to several hours) We decided that modem was the problem. Ordered a new modem on Thursday and it arrived the next day. I now have wifi again.
Well done DCSI/Swoop
Unbeatable value and service
Value and speed is not comparable to anything else. I’ve set DCSI up in multiple properties and would never look elsewhere for opticomm. The service is impeccable, I’ve never waited more than a few minutes to get a hold of someone and any minor issues that occur have been resolved super quickly. Highly recommend. And thank you to Christie on the IT support team for sorting out my modem in minutes!
DCSI support staff fantastic
Moved into my new property a few day ago.
I organized to go with dcsi as they had excellent reviews. I had a couple of issues trying to get the internet up and running.
I called dcsi Sunday afternoon and spoke with Christie in their support team. Honestly, I’ve dealt with lots of companies in the past but she went above and beyond to get my service working properly. My rating 10 out of 10.
Thanks again Christie
Connection drop outs
Have been with this company for nearly 3 months. Initially customer service was excellent and the transfer from NBN was swift. But, for the last 2 months non stop network dropouts at least 4-6 times a day forcing me to turn off and on modem up to 10 times a day for the last month.
Official statment from company stating its opticomms fault. Changed provider no issues. How amazing.
Customer care that...cares
Signed up for NBN 50 over the phone and had to book an appointment with the NBN tech. Christie (the woman I spoke to on the phone) set an alarm on her phone and when the tech had left she immediately called to find out if he showed up and then helped me figure out why my service wasnt active yet. Turns out it was a simple password issue and BAM internet! Havent seen the service drop below 30-35 MB/s at peak times and ive had it for 3 weeks.
Professional, quick churn, responsive helpdesk and speeds so close to advertised, even after 5pm! Never had it so fast! (Previous ISP was barely able to deliver 75% of advertised speed at 3am!)
I have called on their help and they actually went over and above with their help. Very professional helpful people. Just so glad to be involved with them. I will recommend them anytime to anyone. Certainly beats Telstra hands down
Best internet provider I've dealt with.
Excellent customer support, they are a great team very patient and helpful. best internet connection i have had till date. No connection issues. The only issue I've had is losing connection due to maintenance work outside.
Questions & Answers
Hi I am just about to sign up to your Standard+ 50mbps NBN connection and was wondering how many days it takes for you to activate my service? I am in a Opticomm Fibre estate. Will also use my own modem. Thank you.
Hi Vijith555. If OptiComm have completed the install of their equipment at the premises, activation can take up to three business days, but is usually complete in under 24 hours. In some cases, services may be online in as little as 1 hour.
Hi requiring unlimited internet package to OptiComm connected dwelling in Ashbury Estate Geelong Vic 3217.Please advise best current offer.Regards Darren
Hi Darren! We have three Unlimited packages available: $60/month on OptiComm25, $70/month on OptiComm50 and $90/month on OptiComm100. A $76 activation fee applies to all new OptiComm services. You can BYO router or purchase one from us for $100.
Great would like the $60/ month Opticomm25 subscription at Dwelling [Address Removed].Will require a router also please.How soon can DCSI technician facilitate connection.Need connected this week.Regards Darren
Hi Darren! You will need to call us on 1300 66 55 75 to place an order, or sign up via our website at https://dcsi.net.au/services/internet/opticomm
Or you can send an email to email@example.com - if you provide a phone number, we'll call you.
We can not accept orders through the ProductReview.com.au website for privacy and compliance reasons.
Activation of a service on previously installed equipment may take up to 3 business days, but usually completes within 24 hours.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||A$50.00||A$60.00||A$70.00||A$90.00|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|NBN Speed Tier||12/1||25/5||50/20||100/40|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
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