Swoop Broadband was previously trading as DCSI until August 2020.
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Swoop support service
David at Swoop quickly had me back up and running on the internet in no time when it stopped working. Reboot the modem and the nbn box did the trick.
Change of plan
I received a call from David to review our monthly plan as we were constantly running out of data. Here commended a more suitable plan. The switch over was done immediately. thank you.
Prompt local over the phone service.
Local tech service with a clear English voice and patient instructions. Also analyzed my service to indicate a slow down in download and then organized to have an NBN tech visit 2 days later. Cannot get much better than that.
Have gone above and beyond to assist me
Very reliable and great support
Lauren has been exceptional
Currently have a relay set-up off neighbour, but they are moving. Swoop have been proactive to enable me to continue this setup with my new neighbour
Excellent Customer service
Staff like David is a big factor.
His assistance makes my day.
I am happy with Swoop, though speed is quite satisfactory. Transparency is very satisfactory.
Price is average compare to other provider.
Thank you to David at Swoop Broadband for great customer service when I exceeded my data. He called and offered a free data block that was up and running in 5 min. The team at swoop were especially helpful during covid and work from home too
These guys are always very helpful and patient even when lm being a stubborn cow. I never have a problem with service interuptions unless they have given me plenty of warning ahead of time. Highly recommendeded
Very knowledgeable support
Service team was great and very reliable speed. Were able to fix my peak hour slow down in a few days and also followed up to make sure I’m happy.
Following power outage couldn't get an internet connection. Swoop were very helpful and patient and had me up and running again very quickly. Thanks Chris and Team for your help.
Very helpful and patient.
Resolved my problem very quickly and professionally.
Thank you for a great outcome.
Simple and easy to solve my problem.
My problem was fixed on the day I sent a message.
Great service. Thanks
Excellent service. Exceeded data usage, received call with extra data being applied free of charge. Very professional and good service. Always good customer service when called with problems or faults.
Internet Speed Trouble Shooting
Experiencing slow internet speed & drop outs. Both Cameron & David took the time to investigate & trouble shoot until issue appeared to be resolved. Wasn't put in the too hard basket, so thank you!
Love this service, fast and reliable, customer service and support locally and not overseas is the best. Thanks David from swoop for another hassle free call, will be back again
The best customer service - David from DCSI contacted us and topped our data up free of charge. Always great service at DCSI, helpful with enquiries and any questions we have.
The reviewer stated that an incentive was offered for this review
We ran out of data and it was topped up free of charge . That are always helpful . We have been with DCSI since they started and tried a few others on business supply of internet and they are great long term customers who would recommend them highly
Broadband data usage
Always very happy with Swoop support. Issues rectified immediately and always friendly service. Have been with Dcsi for many years and would not consider changing because of the phone support they provide
I needed to make an amendment on my business website. Called customer service and they promptly emailed access details and I was able to make the adjustments. Helpful and friendly staff. Highly recommend.
Excellent service in all manner. Very easy to deal with.
My NBN connection was vey hit and miss, reported to Swoop and within days a NBN tech was out and installed new, bigger connection. My internet service is now better than ever. Every time ( and there has been quite a few in my first month of Swoop dealing) service is excellent, so patient and understanding. Thank you so much, highly recommended. Pricing is very competative and good vsalue for what you get.
Great service,very obliging. It's nice to know there are still companies that are as good ad their word! We needed extra data due to the children being home for the holidays.Wonderful !!thanks again Swoop.
VOIP phone service completley unacceptable
I transfered to Swoop believing they would resolve all my internet and phone issues. However all they did was create a whole new issue. They are in Victoria and I am in Queensland. I am unable to make a local QLD call without 1st dialing the area code 07! Are you serious? Every saved number in my phone is useless. Everytime I need to make a local call I need to make sure I first dial 07 or it trys to call a number in Victoria. I have lodge multiple "Tickets" to no avail. For 4 months now they have been unable to resolve this issue!!!! No follow...up, no feedback, no updates. Just left to contact them again and again without any resolution. The only way to fix the problem was to change providers, but for some reason, there has been a delay in getting my number ported to the new provider. Really Swoop. Is this how you do business? You can not provide an acceptable service so you prevent someone else from doing it??? Shame on you!!!! Warning. Do not go to Swoop. They can not deliver on what they promise!!!!
Questions & Answers
Is Swoop website hosting secure - How many website hosting clients does Swoop have??
Looking for a website host but not sure how solid these guys are
Hi I am just about to sign up to your Standard+ 50mbps NBN connection and was wondering how many days it takes for you to activate my service? I am in a Opticomm Fibre estate. Will also use my own modem. Thank you.
Hi Vijith555. If OptiComm have completed the install of their equipment at the premises, activation can take up to three business days, but is usually complete in under 24 hours. In some cases, services may be online in as little as 1 hour.
Thank you for the quick response Carol I will follow up with OptiComm provisioning now and get this rolling.
Hi requiring unlimited internet package to OptiComm connected dwelling in Ashbury Estate Geelong Vic 3217.Please advise best current offer.Regards Darren
Hi Darren! We have three Unlimited packages available: $60/month on OptiComm25, $70/month on OptiComm50 and $90/month on OptiComm100. A $76 activation fee applies to all new OptiComm services. You can BYO router or purchase one from us for $100.
Great would like the $60/ month Opticomm25 subscription at Dwelling [Address Removed].Will require a router also please.How soon can DCSI technician facilitate connection.Need connected this week.Regards Darren
Hi Darren! You will need to call us on 1300 66 55 75 to place an order, or sign up via our website at https://dcsi.net.au/services/internet/opticomm
Or you can send an email to email@example.com - if you provide a phone number, we'll call you.
We can not accept orders through the ProductReview.com.au website for privacy and compliance reasons.
Activation of a service on previously installed equipment may take up to 3 business days, but usually completes within 24 hours.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$55.00||$70.00||$80.00||$100.00|
|Typical Evening Download Speed||10.0 Mbps||22.0 Mbps||44.0 Mbps||90.0 Mbps|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
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