2Swoop Broadband

Swoop Broadband

 Verifiedswoop.com.au
2Swoop Broadband
4.5

582 reviews

PositivevsNegative
89% · 51957 · 10%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Adequate Speeds Yes · No
Value for Money
4.3
Transparency
4.5
Customer Service
4.6

Swoop Broadband was previously trading as DCSI until August 2020.

Reviews

583 reviews
Angus
AngusSouth East Queensland, QLD2 posts
  NBN 100/20

Very good service

Swoop have always been very helpful with their customer service whenever we've had an issue. Show details
Value for Money
Transparency
Leanne
Leanne
  NBN 25/5

Good experience

Robert was very patient I’m a 63 year old lady with not much technical experience he was very considerate and patient with me it took quite a bit of time but helped me all the way to get my internet up and running Show details
Salvatore V.
Salvatore V.
  NBN 25/5

Happy

I am happy with the customer service and help by robert Show details
Rach
RachSouth East Queensland, QLD2 posts
  NBN 12/1

Accessing account

Paul was amazing with his excellent help. Made my life super easy! Show details
Joe G.
Joe G.
  NBN 100/20

Easy to do

Very easy to upgrade from the basic to the new Show details
Transparency
Janet
JanetMid West, WA
  Swoop Broadband

Drexell was amazing

Drexell was the most patient and understanding person that I have dealt with from a service like this ever. He understood what I was trying to say and went to the higher people to get them to understand. He was amazing and should be credited for his amazing service
Melissa
MelissaGippsland, VIC
  NBN

Help with new modem connection. THANKS

My Netcomm modem wasn't working so I had to buy a new modem as directed by Drix. I purchased a new modem and Mona helped me set it up so that my laptop connections would work with the modem. As you can see, I have no idea what I am talking about and thankfully Swoop does. I like having the technical support available to help in my recent problem. It is just a pity that DCSI/Swoop decided to close their local office in Warragul (regional Victoria) as it was nice to be able to go into a business and helped there and then. Show details
Value for Money
Transparency
Colleen E.
Colleen E.
  Fixed Wireless

Excellent

Msrk ssdisted me with configering our TPLINK router. He was patient, courteous and rrdolved the problem in a friendly manner.
Jack C
Jack CGippsland, VIC
  Swoop Broadband

Wifi issues

Jeff did an awesome job on helping me with fixing my wifi issues, very happy :) Show details
Tim
TimPerth, WA5 posts
  NBN

Very Helpful service

Both Sales and support were very efficient, have used and will continue to use Swoop / Node One. Show details
JIAYAN
JIAYAN
  NBN 50/20

Great Experience

The connection is easy and reliable.
The issues we met have been well addressed and assistant Diro is very patient to help. Show details
G VAN PUTTEN
G VAN PUTTENGippsland, VIC
  Verified NBN 25/5

Service Officer was polite, courteous, understandable and resolved the issue

Diro, was very helpful, respectful, his annunciation was also excellent. We were able to resolve things in a fairly brief period with at least one only call. Show details
Value for Money
ReteiredRob
ReteiredRob2 posts
  NBN 75/10

Great support

Setup and reconfiguration of router was successful. The Support technician was very helpful, understanding and determined to resolve the issues. Show details
Transparency
Melbourne Guy
Melbourne Guy2 posts
  NBN 250/25

Pleasant and happy experience as always

Diro was able to help and be efficient with my enquiry. East to talk to and able to have a joke Show details
Sinead O.
Sinead O.
  NBN

Helpful

He was very patient and resolved the matter. Took almost an hour though. Show details
Customer Service

Questions & Answers

David P.
David P. · Swoop Broadband

Can I keep my existing email addresses if join

Hetti M.
Hetti M. · Opticomm Fibre 25/5 (Standard)

Can I have a telephone connection as well?

Yvonne Pelacchi
Yvonne Pelacchi  

Yes, that service is available through Swoop Broadband. My landline telephone operates well through their system, and I have used their services for many years, and they are very helpful if you have any queries.

Swoop
Swoop   DM   

Hi Hetti! You can use the party VOIP services with our system. You should check with the provider to ensure compatibility.

We don't presently offer new VOIP services, but watch this space.

butterflyparity
butterflyparity · NBN

Does Swoop encrypt the passwords of consumers who use their internet service?
Do they protect consumer information given to them?

Swoop
Swoop   DM   

At Swoop we take cyber security seriously and we follow industry best practices to ensure the protection of consumer information. Account passwords are all secured via one-way encryption, and our customer portal uses SSL

butterflyparity
butterflyparity  
See all Swoop Broadband questions

Details

Compare all Swoop Broadband listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79$69$99$149
Typical Evening Download Speed 44Mbps22Mbps90Mbps
Max Upload Speed 20 Mbps5 Mbps20 Mbps50 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps1000 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNNBNNBNNBN
Visit official website

Contact info for Swoop Broadband

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.