SpinTel

Was having issues with my speed and after some trouble shooting steps I found out that it was my modem that was the issue. I spoke to Mercy and she suggested that I needed a new modem. Thank you Mercy for your excellent response to my issue.

Had some difficulty in getting our new service connected, but being able to use Facebook messenger to stay in contact with the support team was a godsend - Rhea in particular

This product was pretty reliable, we had the occasional drop-out and sometimes the modem needed a power cycle, but all in all, it served us very well. When it came time for us to finish with this product (because the nbn finally hooked us up), I had a quick chat with Kylie from customer service and the termination was sorted with no fuss. Very satisfied customer.

Needed to change the mobile plan. Had great customer experience with Carol. The advice given and the information provided were accurate. Also, the rates seem to be improving over time, which is great.

My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.

Kylie was very helpful and very patient in listening the issues with previous provider and explaining what can and can't be done and followed it up next day. Very good service.

I replaced my NF18ACV with a mesh Wi-Fi from Amplifi and Marigold at Spintel was exceptional in helping with the install by chat and phone. I couldn’t be happier with her service. The resulting NBN/Amplifi solution works great with better wifi coverage and speeds.

Switched from TPG in minutes, much smoother than expected. Kept the old modem and reconnected to spintel NBN with ease. good customer service over messenger. Convenient and efficient. Very satisfied.

I have had very lovely customer service representatives that are patient, kind and helpful. The connection issues are more so NBN, not a reflection of Spintel. The customer service is exceptional and they have made it very easy to troubleshoot.

Very grateful for the kind and knowledgeable help Leister offered me today. Thank you very much for your step-by-step help with getting my modem working. Very happy with my experience.

I was switching my wireless dongle service to an NBN service. I had met lots of challenges throughout the way but I would like to give thanks to Elsa who helped me all the way along with her professionalism. Elsa deserves a promotion in her position because she has excellent skills in demonstrating and managing client relationship. Simply put, she is very good at what she is doing and I am very satisfied with her assistance. Now I can enjoy my NBN service. :)

Very happy with spintel services and amazing customer service.
Lili (may be from technical department) was amazing, very helpful and professional. She helped me with sorting my nbn connection issues. Thank you for the support Lili
Good luck

Mercy was extremely helpful in addressing my issues, she was very kind and patient, and prompt to thoroughly resolve things. My issues involved the modem I purchased, but this was quickly replaced without any hassle.

After technician visited premises, has been perfect!
Thanks Kylie for sorting out the billing issue!
Greatly appreciated!
Was incorrectly charged for postage on a "test" modem, this was disputed and reversed, and removed from the bill.
Thanks again.

I received great customer support service from staff (Elsa) from Spintel. She was very friendly, prompt in her replies and assisted me to submit a manual mobile change plan request.