Reviewer Photos & Videos
Reliable connection and good customer service
Have been a customer since 2017 and every time I have concerns, my queries are handled promptly and professionally. The whole customer service team is great.
The connection is as promised - i get a consistent 95-98mbps on wireless connection. Great value for money!
Excellent customer service
I have chatted with Carol, today regarding the internet issues. She was very helpful and supportive. I got my issue resolved very fast, even though it was Sunday and we were under lockdown restrictions. I, very much appreciate the representative and the team for assistance. Thanks so much
Excellent Service - even on a Sunday
This morning we woke up to realize we had not internet connection, we trouble shooted on our own before contacting spintel online to seek help, we tried multiple workarounds without success via the chat as it was a Sunday Morning but then our service rep Donna gave us a call and within 7 minutes our issue was resolved! Cue very happy children and sighs of relief from the parents! Thank you so much!
Internet setup - Thanks for Help over the phone Flor
Thank you Flor for your helping our Nbn Internet Setup over the phone. It looks good and working well. This is our first experience with your company. Seems good so far thanks
Awesome customer service -so quick!
A really good service and whenever I have had any questions they have been so attentive getting everything up and running and answering questions immediately. Awesome customer service, the best I have experienced
No any trouble with Spintel NBN connection.
Recently I change my house and spintel did very excellent service to transfer my connection to new house and Michel gave me a very kind help to set up the modem. Thank you all.
The reviewer stated that an incentive was offered for this review
Setting up new modem
Raymond was very helpful with setting up our new modem! Also informed me that the plan we were on was not suitable and told us about downgrading so we can save money. Thanks again!
Awesome customer service!
Fast and easy setup with a non spintel modem from the technical support team! I have been with spintel before and never had any issues but the technician today was awesome!
Everything has worked well
Mary, in the chat room, has gone out of her way to help me change my mobile provider to Spintel. She has been always available and helpful in guiding me through this process.
Excellent customer support
As an existing customer, I called Spintel because I wanted to change my plan. Flor, my customer support representative, was able to quickly process my request. I appreciate the help!
Very helpful staff
I've had a few dealings with different staff and each one of them has been super helpful in answering any queries I've had from sales to connecting my NBN. Most recently Mary was very responsive and helpful in helping us get our internet working.
All in all great customer service!
Fantastic technical service from Gavin
I had some problems switching the connections from the previous provider, when using my own modem. I called the service team and was connected to Gavin. We initially had some problems getting it to work. Gavin then went away to consult with his colleagues. He then phoned me back and we checked another few things, all locked settings from the previous provider. Gavin was extremely patient through the whole process. Thanks spintel and especially Gavin
Worst n rude customer care
Worst customer care sale service. They don't have any detail information.its a crap provider. Don't care about customer. They treat customer like culprit. Beware of these kind of nbn providers.
Our land line number was recently cancelled by our previous carrier due to an error that occurred in their system when we decided to make the change to Spintel. I got in contact with our previous carrier to reactivate our number however, I was unable to do so & it would have costed a new bill with them to have the number running again. With the assistance of Laura, she was able to reactivate our number within less than a couple of hours.
my initial connection
I've only been connected for an hour but I want to thank Elsa for her help during the week. I was unable to establish a connection and had to source a modular plug to fit into my phone socket. Because of Covid that was a slow process. I aasked for charges to be delayed until I received the item. it arrived tis morning and as I said, now connected. Elsa was helpful and enabled this to happen. Thanks so much. Barbara Kelly
Questions & Answers
I am an existing customer of another internet provider. How long It will take for transition period?
I am an existing customer of another internet provider. How long It will take for the transition period?
hi there, if you are already on nbn and have everything setup, it generally takes about a day. It also depends on if you're transferring a phone number from another service provider, and if you are going to continue using the modem you currently have, or ordering a new one from SpinTel.
how good is it in Thredbo?
Hi John, What service you are looking for in Thredbo?
If you are looking for an NBN service, please use this link to check the NBN availability in your area - https://www.spintel.net.au/home-internet/nbn.
If you are looking for a 4G wireless broadband service, please use this link to check the availability in your area - https://www.spintel.net.au/home-internet/wireless-internet/4G-plans.
If looking for a sim only mobile plans, please use this link - https://www.spintel.net.au/home-mobile/4G-plans.
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers and Mobile Broadband Providers|
|Standard Monthly Price||$64.95||$84.95||$59.95|
|Typical Evening Download Speed||45.0 Mbps||90.0 Mbps||22.0 Mbps|
|Max Download Speed||50 Mbps||100 Mbps||25 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps||5 Mbps|
|Service Type||NBN||NBN||NBN||Mobile Broadband|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Unlimited||Unlimited||Capped/Fixed and Unlimited|
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