SpinTel Internet

SpinTel Internet

 Verified🏆 2024 Award
4.4

9,494 reviews · Statistics

PositivevsNegative
87% · 8,2331,122 · 12%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Adequate Speeds Yes (4,831) · No (665)
Value for Money
4.4 (6,324)
Transparency
4.4 (5,625)
Customer Service
4.6 (6,826)
Great customer service
Reliable connection
Good value for money

Details

About SpinTel

SpinTel is one of Australia’s leading telcos, providing mobile broadband, wireless broadband, and nbn plans.

You can choose from the following speeds when setting up your plan:

  • Standard 25: typical evening speed of 24Mbps between 7pm to 11pm.
  • Plus 50: typical evening speed of 50Mbps from 7pm to 11pm.
  • Premium 100: typical evening speed of 100Mbps between 7pm to 11pm.

As part of your plan, you also have the choice to bundle your nbn with a phone. You can also choose to bring your own compatible hardware or buy a NetComm NG18ACV gateway.

Some more features of Spintel’s nbn plans include:

  • Month-to-month contract with no set-up fee.
  • No bill shocks, as data usage is automatically capped.
  • Simple to add more data month-to-month when you need more.
  • Usage limit warnings, so you know when you’ve used 50%, 85%, and 100%.
  • Easy termination - you can cancel anytime on a monthly plan without incurring a fee. On a contract, termination fees are capped at $198.

Points of praise:

  • Most reviewers reported that SpinTel’s customer service was attentive and helpful. Reviewers described situations in which representatives walked them through the whole setup process and stayed online to ensure that their connection was working and at the right speed.
  • They also found that the connection was reliable and rarely dropped out.
  • According to reviewers, the plan that they chose with SpinTel represented good value for money.
Compare all SpinTel Internet listings
SpinTel Plus 50
  • 🏆 2024 Award
SpinTel Plus 504.4
(2,790)
SpinTel Standard 25
  • 🏆 2024 Award
SpinTel Standard 254.5
(1,089)
SpinTel Premium 100
  • 🏆 2024 Award
SpinTel Premium 1004.5
(1,068)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $74.95$59.95$79.95$54.95
Typical Evening Download Speed 50Mbps25Mbps100Mbps20Mbps
Promotional Monthly Price $64$49$69$44.95
Promotional Offer

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth).

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth).

Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth).

Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth).

Typical Evening Upload Speed18Mbps5Mbps18Mbps
Max Upload Speed 20 Mbps5 Mbps20 Mbps
Max Download Speed 50 Mbps25 Mbps100 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneStandalone
Service TypeNBNNBNNBNFixed Wireless
Awards 2022, 2023 and 20242022, 2023 and 20242022, 2023 and 20242022, 2023 and 2024
Compare all SpinTel Internet listings

Contact info for SpinTel Internet

  • ABN: 92082087689

Reviews

SpinTel Internet9,494 reviews
Nikhil M.
Nikhil M.
  Home Superfast 250

Good customer service and experience

Cherry was really helpful in setting up, this service highly recommended. Show details
Shane S.
Shane S.
  Basic 20

NBN Connection

Cherry was very helpful thank you with setting up my internet connection. Thank you Show details
Transparency
Customer Service
Peter
Peter
  Home Superfast 250

Good customer support service

I needed to change the contract details to ensure that it also included phone service. Your customer consultant ROSE was very help and most obliging in sorting out my problem. She was very polite and most helpful. Show details
Value for Money
Transparency
Customer Service
Peter H.
Peter H.2 posts
  Home Superfast 250

Spintel Technical Support

I have just signed up to Spintel and needed some technical support to connect my Modem. Lili was amazing, the patience of an Angel for this Dinosaur when it comes to technology. Thank you Lili Show details
Gary
Gary
  Verified Plus 50

Very happy

The customer service representative answered all my questions and explained in detail my query, in a courteous and understanding way. I can highly recommended Spintel for value and service. Thats why I have been with them for over 10 years. Show details
Damien.
Damien.
  Plus 50

Rose comes through to save the day

I had trouble accessing my account online, Rose came through and saved the day for me. Show details
Mic
MicSAMetropolitan Adelaide, SA
  Basic 20

Questions

Had issues with setting up my connection. Marie responded to my request very quick and coherently. That's all I could ask for! Show details
Happy Spin Tel Customer
Happy Spin Tel Customer
  Wireless Internet 4G Unlimited

10/10 for Spintel- best price and service in a area with low coverage

Spintel is amazing! They are always a pleasure to deal with and provide the cheapest unlimited internet in my area that has terrible coverage. I usually get 15-16mb/s speed on a 20mb/s plan and hardly ever experience drop outs.
I just upgraded to the new 25mb/s plan with a portable modem. So hoping I get even better speeds now.
KIM was a so friendly and helpful and changed everything over for me. Show details
Dung Nguyen
Dung NguyenVICGreater Melbourne (Outer), VIC
  Internet

Great service by RJ

RJ the customer service person been really helpful and polite during the call process.
Thank you Show details
Phil
Phil2 posts
  Home Superfast 250

Excellent Service

Gretchen did an excellent job of communication and always called when she said she would. We were having issues with the router and an unstable internet connectivity. Gretchen helped me resolve the issue. Thank you. Show details
naomi
naomi2 posts
  NBN

Great customer service

Gretchen was so helpful and considerate and made me feel relaxed as she was able to reaolve my issues and problems with ease and a friendly attitude.
A standout and great introduction for me as a new customer to spintel Show details
Value for Money
Transparency
Customer Service
William
William2 posts
  Premium 100

Very easy to connect

Very easy to purchase and set up the new connection, I was up & going (BYO modem) very quickly and Mary was extremely helpful in assisting with the activation & start up. Show details
Greg
Greg
  Premium 100

Line change

Appreciated the assistance from Mercy for getting myself a discount on the current NBN Show details
Graeme W.
Graeme W.2 posts
  Basic 20

New customer

Excellent
No issues great speed
Anne is very efficient and knows what is needed Show details
Ngoc H.
Ngoc H.
  Standard 25

Great service from Donna and technician

Thanks Donna for helping with sending out a technician (I should've got his name) who was also attentive and amazing. The internet issue is now resolved. Thanks again for your support! Show details

Questions & Answers

Steve
Steve · Internet

Hi Team it would be nice if you could respond to messages left when requesting a call when number left.
2 days without Internet is not good enough
First call today was 8.39 am.
I got a ring back about 1 hour later telling me I was next in Queue and they said wait and all I got said was { Check to see if you can get N B N etc.
N B N as far as I can determine means No Bloody Network.
[N B N is so unreliable as averages about interruptions about every 6 week. ] SPINTEL then goes on with other waffling on and then it said heavy call delay press 1 to get call back for a second time. NOW 2.35 pm.
I now am still waiting for over 1 more hour for last callback.
Come on Spintell. Keep customers informed by text as some other providers do would be a good idea.

SpinTel
SpinTel   DM   

Hi Steve, Thanks for getting in touch.

Please send me a direct message with your SpinTel account number or phone number on file so we can take a look at this for you.

Kind Regards,
Belle
SpinTel

Steve
Steve  
Steve
Steve  
Raymond
Raymond · Internet

Does anyone ever pick up the phone? 60 mins last night, 30 mins so far today.

Also trying WhatsApp, no response there either.

Long time customer here...

Nella
Nella  

Use the chat facility on their website....I find it works best! :-)

SpinTel
SpinTel   DM   
Steve
Steve  
Clarry
Clarry · Wireless Internet 5G Unlimited

Can I have my landline with my same number connected, how long will it take to port over and how much will it cost and the cost of phone calls including international to UK and USA please. Also can I still use my fetch service, thank you.

SpinTel
SpinTel   DM   
See all SpinTel Internet questions

Extra Information

Launtel Residential
Mint Telecom
Australia On Line
Aussie Broadband
Occom

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.