18,566 reviews
AI reviews summary
Pros
Cons
Verdict
SpinTel generally delivers a positive customer experience, anchored by an attentive and supportive customer service team that efficiently resolves technical issues. While the provider offers competitive pricing and quick connection times, a subset of users experiences occasional service dropouts and frustration with post-promotion price increases. Overall, the sentiment is largely favourable, particularly for those seeking affordable NBN plans backed by accessible human support.
I received great support from JR in relation to terminating my current internet service due to relocation. Her service, efficiency and follow-up were exemplary! Thanks JR
This the third or fourth time I've had the same issue with my landline. Janah did a great job of getting things working again, but the real issue is why do I keep having the same problem?
Dar the customer representative did a remarkable job in handling the nbn upgrade to Fttp from fttc at my property. He was fully engaged with me through out the process. He was very thorough and soft spoken. Dar has excellent customer service and communication skills Show details · 1
Reviews with attachments
I realised that my NBN 500 speed slowed to under 100 Mbps for both cable and WiFi. Mia from Spintel assisted me over the phone and patiently walked me through the trouble shooting processes. This involved multiple online speed tests and resets on her side and mine. Wherever the glitch was, in the end all my laptops registered over 500 Mbps on… Read more · 1
cable. And even WiFi was back to impressive speeds in every part of the house. Thanks for the excellent service.
Just had the service installed and called Spintel to help do the final setup. Their customer service rep Charm was super helpful and very professional. She had me up and running in less than 5 minutes. Thank you so much! Show details · 1
Cherry provided exception service to help us change our payment optiond and add a new person to have authority on our account. It became a bit tricky due to reasons beyond her control, but Cherry was extremely patient with us, and gave us instructions that were easy to follow. Her manner was friendly, respectful and very professional. Show details · 1
John B helped me out by replacing the original 4G modem it's now been shipped hopefully it works better than the one in the photo as I've only been using it barely 72 hours as I've had nothing but dropouts and constant problems where it gets stuck when you have turn it off and on again about a dozen times otherwise it just sits there like this… Read more · 3
with 3 green lights left it for over a hour to no wifi showing up at all or any connection to the device clearly something up with it hopefully the replacement works better
SpinTel's team were very prompt and active during the troubleshooting process for my home phone system. My service advisor Charm was fantastic, she resolved all my technical needs fast and very professional, she really has the charm in her customer service skills. Thanks for all your help Charm! Show details · 1
Great support for my VoIP service. Edward patiently stayed on the line while I set up my VoIP after moving to a new address. He provisioned the service from his end and guided me through entering the settings on my Cisco ATA, which I couldn’t initially log into due to an IP configuration conflict. After the move my WiFi services started seamlessly… Read more
from day 1, however the VoIP required some manual configuration on my end. This is the second time I’ve had to do this manually but Edward made the process much smoother. Phone is now working perfectly. Highly recommend! After being their customer for few years now.
That charm helped me with understanding my issues an helped me fix the issue I was having an got back to me when it was approved Show details
Charm was very polite friendly knowledgeable & charming. Thank you Charm Show details
I just joined Spintel on the 1000/100 plan. As a lot of ISP's are increasing their prices. Usenet speeds is not to bad 100+MB/s for the cheap price. I'm using USA usenet 50 connections. Just make sure you got a good router with SQM/QoS. I'm using OpenWRT. I have HFC. Show details
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I am very happy with the professionalism that Heidi had towards me thank you very much and please employ more people like her Show details
SpinTel staffs were very patient and professional, the problem was solved very quickly. My new wi-Fi works very well now !! Show details
I couldn’t get the internet to work in my new house. Between the Spintel tech and myself we established that some Ethernet links were missing between the NBN box and my house Ethernet cables. The technician (Mel) was excellent in explaining what and how to check things. Show details
Thank you so much very good service I’m happy for this Internet
Thank you Apple for your pation to help me conect our nbn with the modem to have our first time internet with you, now our internet started work finaly.many thanks Apple. Show details
After some basic troubleshooting with the ai assistant over chat. My issue was looked at by Claire and resolved rather quickly and politely. I was able to confirm I am getting the full speed of my plan. Show details
Latest follow-ups
Product and service – Fast reliable connection,couldn't believe it was connected in 1 hr with no upfront charges,great customer service,would highly recommend this company Show details
Follow-up · Too many drop outs so changed companies
Haze was very helpful getting me connected with my new modem. Show details
Follow-up · It was easy to set up. Unfortunately it’s very slow and often drops out for long periods so it’s not reliable. I often struggle using both my phone and TV and the same time even though I have a fast speed plan.
Excellent service by Tim who helped me resolved my internet issues. Many thanks! Show details · 1
Follow-up · Hi there, I’m considering discontinuing as I don’t use much data as I used to. Thank you.
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In-depth reviews
Internet went out during the night. Logged in & service was disconnected at 1am. Ran checks from dashboard but no faults showed, phoned when office opened. CSO was good, my only difficulty was not being able to access model # at the back of the unit as it was held in by a plastic frame box, but CSO was able to lodge report without it. Went thru… Read more · 1
rebooting but didnt work either. Received regular updates but no info on why the nbn wasnt working. It was only because I saw the telstra vans outside in the street and was told by tje crew that all the cables had been cut and attempted theft had happened. The telsta crews worked for 24hours to replace the cables in 3 streets. The Internet came back on thru this morning and later received a phone call from the CSO checking in that everything was working. I told her what had happened, she wasnt aware of what had caused the fault. So I think here spintel could improve services by letting customers know WHY the faults occur & approx time it will take for repairs, especially if its Telstra that has to fix or replace the cables, otherwise it just looks bad for spintel for taking so long without any explanation.
Based on my personal experience, Spintel is an unreliable NBN provider that misled me and other customers with false promotions. I was promised a deal of $80 per month for life but was later charged $109.95. Their customer support was poor, with frequent billing errors and broken agreements, even after the telecommunications ombudsman intervened.… Read more
The ombudsman arranged a $120 credit adjustment and an $80 per month contract, which I never received. They broke the proposed contract within weeks, and the credit adjustment did not cover overcharges totaling around $250.
When I requested the voice recording of my signup conversation, Spintel refused to release it to the ombudsman or me, citing privacy concerns—a response the ombudsman agent flagged as suspicious.
According to Wikipedia, Spintel has a low reliability and customer satisfaction rating of 1.4 stars out of 5, which is separate from individual product reviews. Based on these facts and my experience, I advise caution when considering Spintel as your provider.
Hi Michael O., Thank you for taking the time to share… Read more (+1 reply)
I'm new to SpinTel but already very happy to be a customer! I had issues with my NBN box and first contacted Mel over the phone. Mel (sorry if misspelling your name) was absolutely fantastic, extremely friendly, prompt and on the spot, very kind and understanding, listening and then helping me quickly explaining everything I wasn't sure of with… Read more
patience.
I had to sent over some additional info and docs, but the email came with massage 'undelivarable'.
So I used the chat box on the website. After a few checks with the robot, I got Julius who was a pleasure to chat with. It's funny how you connect for a problem, but then end up feeling great from the interaction :) Julius was very quick to grasp why I'm contacting, and then very patient to explain and wait for me to do things properly; and finally, I believe, going out of his role - he found the confirmation I was after so to make sure things are successfully resolved.
Many hanks to Mel and Julius! And SpinTel in general. Wonderful team you've got guys :)
The Internet pack and the excellent support from the team is worth SO MUCH the time I spent to research for the best Internet provider. It made my life easier now. Couldn't be happier! Thank you :)
Recent reviews
Hazel was so good helping us out to get the internet up and running. The line from the curb to the property wasn’t working so NBN had to repair that then Hazel had to help reconfigure the modem. She’s a legend :) Show details · 1
Our NBN line was damaged and Hazel, who answered our call requesting assistance, was very helpful and patient with. She explained everything clearly and was very pleasant to deal with. Show details · 1
Tina was very helpful and understood my concern about not being familiar with the workings of the NBN. She followed up my concerns and called me back with updates. Then she stayed on the line and guided me through what to do next until I was confident with the outcome. Thank you Tina Show details · 1
I'm paying for 750 speed and this is what I'm getting constantly....Look at the speed - and these people are charging me $95/month. Stay Away - you have been warned Show details
Hi Perthnow, Thank you for sharing your feedback. We’re… Read more
Cheery from Spintel did an excellent job. She explained in detail how to activate the eSIM and what to do next in a very friendly manner. It really was a pleasant conversation and I highly recommend the Spintel service. Show reply
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Hi Traylee, Thank you for sharing your feedback.We’re… Read more