SpinTel Internet

SpinTel Internet

  • Verified company
4.4

8,934 reviews · Statistics

PositivevsNegative
86% · 7,7121,086 · 12%
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Adequate Speeds Yes (4,506) · No (637)
Value for Money
4.4 (5,923)
Transparency
4.4 (5,266)
Customer Service
4.6 (6,395)
Great customer service
Reliable connection
Good value for money

Details

About SpinTel

SpinTel is one of Australia’s leading telcos, providing mobile broadband, wireless broadband, and nbn plans.

You can choose from the following speeds when setting up your plan:

  • Standard 25: typical evening speed of 24Mbps between 7pm to 11pm.
  • Plus 50: typical evening speed of 50Mbps from 7pm to 11pm.
  • Premium 100: typical evening speed of 100Mbps between 7pm to 11pm.

As part of your plan, you also have the choice to bundle your nbn with a phone. You can also choose to bring your own compatible hardware or buy a NetComm NG18ACV gateway.

Some more features of Spintel’s nbn plans include:

  • Month-to-month contract with no set-up fee.
  • No bill shocks, as data usage is automatically capped.
  • Simple to add more data month-to-month when you need more.
  • Usage limit warnings, so you know when you’ve used 50%, 85%, and 100%.
  • Easy termination - you can cancel anytime on a monthly plan without incurring a fee. On a contract, termination fees are capped at $198.

Points of praise:

  • Most reviewers reported that SpinTel’s customer service was attentive and helpful. Reviewers described situations in which representatives walked them through the whole setup process and stayed online to ensure that their connection was working and at the right speed.
  • They also found that the connection was reliable and rarely dropped out.
  • According to reviewers, the plan that they chose with SpinTel represented good value for money.

2023 ProductReview.com.au Awards logo

SpinTel Internet has won a 2023 ProductReview.com.au Award in the Internet Service Providers category. Reviewers loved SpinTel's customer service and found that it represented great value for money.

Compare all SpinTel Internet listings
SpinTel Plus 50
  • Award Winner 2023
  • +1 more
SpinTel Plus 504.5
(2,688)
SpinTel Standard 25
  • Award Winner 2023
  • +1 more
SpinTel Standard 254.4
(1,043)
SpinTel Premium 100
  • Award Winner 2023
  • +1 more
SpinTel Premium 1004.5
(982)
SpinTel Wireless Internet 4G Unlimited
  • Award Winner 2023
  • +1 more
SpinTel Wireless Internet 4G Unlimited4.6
(463)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $64.95$59.95$84.95$54.95
Typical Evening Download Speed 50Mbps25Mbps100Mbps20Mbps
Promotional Monthly Price $54$49$69$44.95
Promotional Offer

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth).

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth).

Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth).

Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth).

Typical Evening Upload Speed20Mbps5Mbps20Mbps
Max Upload Speed 20 Mbps5 Mbps20 Mbps
Service TypeNBNNBNNBNFixed Wireless
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneStandalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Max Download Speed 50 Mbps25 Mbps100 Mbps
Compare all SpinTel Internet listings

Contact info for SpinTel Internet

  • ABN: 92082087689

Reviews

8,934 reviews
Ally S.
Ally S.
 · Verified

Helpful setup service

Standard 25
Hia T
Hia T

Very Helpful! Great Service.

Wireless Internet 4G Unlimited
rosemarie
rosemarie Sydney, NSW

NBN connection

Standard 25

Author stated being incentivised for this review

MMJ
MMJ

Spintel NB 50 and 100 Plans

Premium 100
Value for Money
Transparency
Customer Service
SpinTel
SpinTel · 
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Ross W
Ross W Perth, WA · 2 posts

Great Customer Service via Messenger

Plus 50
Mr Avarice
Mr Avarice · 2 posts

Absolute Garbage service.

Wireless Internet 4G Unlimited
Value for Money
Transparency
Customer Service
SpinTel
SpinTel · 
Jeremiah
Jeremiah

Good service

Standard 25
Susan
Susan

Great support

Basic 15
Value for Money
Customer Service
Lara L.
Lara L. Greater Melbourne (Metropolitan), VIC · 2 posts

Great and patient help

Basic 15
Value for Money
Transparency
Customer Service
Internet Service Providers

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Sam
Sam Perth, WA · 8 posts

Been with spintel for over a decade now but today I'm switching

Standard 25
SpinTel
SpinTel · 
Carlyle
Carlyle South-Eastern Region, NSW

Simcard replacemernt

Plus 50

Author stated being incentivised for this review

Luke
Luke

Service closures

Premium 100
Internet Service Providers

Find out how SpinTel Internet compares to other Internet Service Providers

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Codi
Codi

Easy transfer

Standard 25
S.A.M
S.A.M

Rhea was the best!

Premium 100
Value for Money
Transparency
Customer Service
Rory
Rory Sydney, NSW
 · Verified

Good internet, great technical help

Plus 50
Value for Money
Transparency
Customer Service

Questions & Answers

Raymond
Raymond ·  · Internet

Does anyone ever pick up the phone? 60 mins last night, 30 mins so far today.

Also trying WhatsApp, no response there either.

Long time customer here...

Nella
Nella · 

Use the chat facility on their website....I find it works best! :-)

SpinTel
SpinTel · 

Hi Raymond,

Thank you for getting in touch with us,

We apologise for the inconvenience, Our hours of operation are from 8:00 am to 8:00 pm on Weekdays
1300 303 375
Weekends:
Chat

Please send me a direct message with your SpinTel account number or phone number on file so we can take a look at this for you.

Kind Regards,
Richard
SpinTel

Guest
Clarry
Clarry ·  · Wireless Internet 5G Unlimited

Can I have my landline with my same number connected, how long will it take to port over and how much will it cost and the cost of phone calls including international to UK and USA please. Also can I still use my fetch service, thank you.

SpinTel
SpinTel · 

Hi Clarry,

Thanks for getting in touch.

You can definitely keep the same landline number so long as it is still active to be transferred to us. Depending on the technology in your area it may take 24 hours to 5 days if there is already an existing NBN line are your premise. You can check the plans we offer for our NBN services at https://www.spintel.net.au/home-internet/nbn. The Voip service comes with PAYGo for 10cents per call on local and national numbers while mobile calls costs at 20cents per minute. International calls to UK is 3¢/minute Capped to $1.98 for the first hour and calls to mobiles is 26¢/minute while in the USA is the same for landlines but 4¢/minute. For your fetch service, as this is an application on your mobile, it will work with any internet service or mobile data.

If you need assistance over the phone, please do not hesitate to ring us at 13 22 10.

Kind Regards,
Belle
SpinTel

Guest
Jeff M.
Jeff M. ·  · Internet

Now that Spintel is owned by Superloop, is there a reason why you don't offer the same Phone Plans?? Regards, Jeff

SpinTel
SpinTel · 

Hi Jeff M,

Thank you for reaching out. We're an independent ISP in Australia. and we are not owned by superloop. I hope this information helps.

Kind Regards,
Maria
SpinTel

Guest

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