SpinTel Internet

SpinTel's team were very prompt and active during the troubleshooting process for my home phone system. My service advisor Charm was fantastic, she resolved all my technical needs fast and very professional, she really has the charm in her customer service skills. Thanks for all your help Charm! Show details

Great support for my VoIP service. Edward patiently stayed on the line while I set up my VoIP after moving to a new address. He provisioned the service from his end and guided me through entering the settings on my Cisco ATA, which I couldn’t initially log into due to an IP configuration conflict. After the move my WiFi services started seamlessly… Read more

from day 1, however the VoIP required some manual configuration on my end. This is the second time I’ve had to do this manually but Edward made the process much smoother. Phone is now working perfectly. Highly recommend! After being their customer for few years now.

That charm helped me with understanding my issues an helped me fix the issue I was having an got back to me when it was approved Show details

Charm was very polite friendly knowledgeable & charming. Thank you Charm Show details

I just joined Spintel on the 1000/100 plan. As a lot of ISP's are increasing their prices. Usenet speeds is not to bad 100+MB/s for the cheap price. I'm using USA usenet 50 connections. Just make sure you got a good router with SQM/QoS. I'm using OpenWRT. I have HFC. Show details

I am very happy with the professionalism that Heidi had towards me thank you very much and please employ more people like her Show details

SpinTel staffs were very patient and professional, the problem was solved very quickly. My new wi-Fi works very well now !! Show details

I couldn’t get the internet to work in my new house. Between the Spintel tech and myself we established that some Ethernet links were missing between the NBN box and my house Ethernet cables. The technician (Mel) was excellent in explaining what and how to check things. Show details

Thank you so much very good service I’m happy for this Internet

Thank you Apple for your pation to help me conect our nbn with the modem to have our first time internet with you, now our internet started work finaly.many thanks Apple. Show details

After some basic troubleshooting with the ai assistant over chat. My issue was looked at by Claire and resolved rather quickly and politely. I was able to confirm I am getting the full speed of my plan. Show details

I required Spintel telephonic technical support to set up my TP-Link Archer VX1800v modem / router for my new Spintel Home Turbofast 750 FTTP ("Fibre optic cable all the way to my premise") NBN service I got installed a few days ago. I previously had a Premium 100 TTTN ("Fibre optic cable to the node") NBN service that gave me download speeds of… Read more

only 100Mbps. I dealt with Mark at Spintel Technical Support over the phone to get my modem / router configured and he did a fantastic job! Mark was very knowledgeable, helped me quickly to do the setup and did it all in a very professional and friendly manner, thanks and much appreciated! It was a pleasure to deal with Mark and Spintel in general, I received excellent customer service, and I am very happy with my new NBN FTTP internet service through Spintel that gives me really good and reliable internet speeds of over 750Mbps, a great improvement! Spintel provides this upgraded internet speed service at a very competetetive price, which is I am very happy with!

Haven't actually switched to Spintel yet but the chat system is pretty efficient after the " bot" directs you to a human being. Donna was very helpful changing my requested start date of my basic NBN FTTN service . No dramas. Show details

Excellent support; our special thanks to "Deborah", for weaving her magic and promptly speeding up our download speed, which for some unknown reason, has been running slow recently! Hats off to Deborah! :-) Show details

thanks to Carol for the helping very knowledgeable and fix the problem straight away Show details

John B provided excellent service. Is going to submit a report on my behalf Show details

Pros: Seamless Onboarding: The sign-up, equipment delivery, and initial installation process were excellent and hassle-free. Strong Performance (When Stable): When the service was running well, it was incredibly fast and easily met the demands of our 3-adult, 9-device household. Cons: Severe Instability: Performance was initially excellent but… Read more

quickly became extremely patchy. We suspect the local tower was highly oversubscribed. Hardware Woes: By the 10-month mark, we were forced to reboot the router up to 3 times a day just to maintain a connection. Sometimes this provided hours of relief; other times, it only lasted minutes. Poor Long-Term Customer Support: Support calls and online chats invariably defaulted to blaming maintenance work on the Optus tower or applying temporary network fixes that dissolved within the day. There was no commitment to a permanent fix, with support operating on a "clear the ticket and move on" mentality. Ineffective Hardware Replacements: SpinTel was forthcoming with a replacement router, but performance was no better, indicating the issue was with network congestion rather than faulty hardware. Congestion Patterns: Performance degradation noticeably peaked during business hours, severely impacting daytime reliability. Recommendation:If you are located in the Corinda (4075) area, I would not recommend SpinTel, Optus, or any other provider utilizing the Optus mobile phone network for home broadband. The instability makes it unsuitable for those who rely on a consistent connection.

There are a few screen shots of speed test results attached to support my claim of instability. I do not have a screen shot of the many times speed test was unable to run due to "a poor connection". When it was good, it was very very good. When it was bad it was horrid.