Reviewer Photos & Videos
Excellent Customer Support Thank You Mercy
Was having issues with my speed and after some trouble shooting steps I found out that it was my modem that was the issue. I spoke to Mercy and she suggested that I needed a new modem. Thank you Mercy for your excellent response to my issue.
Fantastic support team!
Had some difficulty in getting our new service connected, but being able to use Facebook messenger to stay in contact with the support team was a godsend - Rhea in particular
- Mobile Broadband
Good product, great service experience
This product was pretty reliable, we had the occasional drop-out and sometimes the modem needed a power cycle, but all in all, it served us very well. When it came time for us to finish with this product (because the nbn finally hooked us up), I had a quick chat with Kylie from customer service and the termination was sorted with no fuss. Very satisfied customer.
Great customer service - Carol
Needed to change the mobile plan. Had great customer experience with Carol. The advice given and the information provided were accurate. Also, the rates seem to be improving over time, which is great.
Wonderful help and assistance
My connection has been unreliable over the last week. Mostly I have had no connection at all. I have turned my modem on and off with no result many times.
I spoke with Mercy at Spintel who proceeded to check my connection and who has addressed this problem by ordering a new Modem. Thank you Mercy for your assistance.
Kylie was very helpful and very patient in listening the issues with previous provider and explaining what can and can't be done and followed it up next day. Very good service.
New mesh Wi-Fi
I replaced my NF18ACV with a mesh Wi-Fi from Amplifi and Marigold at Spintel was exceptional in helping with the install by chat and phone. I couldn’t be happier with her service. The resulting NBN/Amplifi solution works great with better wifi coverage and speeds.
Quick switch, good customer service, reasonable price
Switched from TPG in minutes, much smoother than expected. Kept the old modem and reconnected to spintel NBN with ease. good customer service over messenger. Convenient and efficient. Very satisfied.
Internet isn't great but customer service is wonderful
I have had very lovely customer service representatives that are patient, kind and helpful. The connection issues are more so NBN, not a reflection of Spintel. The customer service is exceptional and they have made it very easy to troubleshoot.
Leister was fantastic
Very grateful for the kind and knowledgeable help Leister offered me today. Thank you very much for your step-by-step help with getting my modem working. Very happy with my experience.
Excellent experience with an excellent representative
I was switching my wireless dongle service to an NBN service. I had met lots of challenges throughout the way but I would like to give thanks to Elsa who helped me all the way along with her professionalism. Elsa deserves a promotion in her position because she has excellent skills in demonstrating and managing client relationship. Simply put, she is very good at what she is doing and I am very satisfied with her assistance. Now I can enjoy my NBN service. :)
This is perfect!
Very happy with spintel services and amazing customer service.
Lili (may be from technical department) was amazing, very helpful and professional. She helped me with sorting my nbn connection issues. Thank you for the support Lili
Mercy - Great Customer Service!
Mercy was extremely helpful in addressing my issues, she was very kind and patient, and prompt to thoroughly resolve things. My issues involved the modem I purchased, but this was quickly replaced without any hassle.
After technician visited premises, has been perfect!
After technician visited premises, has been perfect!
Thanks Kylie for sorting out the billing issue!
Was incorrectly charged for postage on a "test" modem, this was disputed and reversed, and removed from the bill.
Great Customer Support
I received great customer support service from staff (Elsa) from Spintel. She was very friendly, prompt in her replies and assisted me to submit a manual mobile change plan request.
Questions & Answers
Does this service provide free phone service from landline to local phone services and mobile phones
Hi Hilary, If you have an NBN service with us and you want to add/choose a landline service along with it, you can get Unlimited Local & National Calls to the landline number across Australia. If you want UNLIMITED calls to Australian local, national and mobile numbers you need to add a $10 plan (VoIP/Phone) along with your NBN plan.
For More details: https://www.spintel.net.au/home-internet/nbn
Currently with AussieBB fixed wireless, rural setting central Vic. Been on NBN since 2014. Since traffic has increased in area speeds running at 5mbps. Pathetic, especially since the price went up by 22%.
Looking at Spintel. Is the promised speed of 50mbps real and guaranteed?
I m on there 12mbps plan only been 5days and it's running about 6mbps ..like any of they then nothing guaranteed.
Hi EMH, As you told that your NBN connection type at your address is Fixed Wireless and you were getting a speed of 5mbps, so the tower that your service is connected to is currently congested. Unfortunately, this is an issue you will experience regardless of which ISP you choose as the issue is on the nbn network.
For more details please check on this link
You can check your address on our website - https://www.spintel.net.au/home-internet/wireless-internet/4G-plans for a 4G wireless broadband coverage and if it's serviceable you can try our 4G wireless broadband service for better connectivity. If you address I serviceable we can send you the modem and you can test the connection as the 4G Service has a '14 day coverage guarantee'. If you do not get a proper 4G connection speed you can cancel your connection and return your modem.
Hi Colin H, Kindly request you to respond to my private message with your SpinTel account details so that I can investigate what went wrong in your case and will try to provide a resolution.
Can the person who responds to these reviews please provide me with assistance via a private message regarding my installation today?
The people I have been speaking to via WhatsApp and also via Phone have been no help in assisting with my queries, but the person responding here seems to know what they are talking about.
Hi Romina, I have sent you a private message for the SpinTel account details so that I can check your order and assist your further.
Get an answer from our members and SpinTel representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers and Mobile Broadband Providers|
|Standard Monthly Price||$64.95||$84.95||$59.95|
|Typical Evening Download Speed||45.0 Mbps||90.0 Mbps||22.0 Mbps|
|Max Download Speed||50 Mbps||100 Mbps||25 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps||5 Mbps|
|Service Type||NBN||NBN||NBN||Mobile Broadband|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Unlimited||Unlimited||Capped/Fixed and Unlimited|
Other Internet Service Providers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.