SpinTel Internet
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8,924 reviews · Statistics
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Details
About SpinTel
SpinTel is one of Australia’s leading telcos, providing mobile broadband, wireless broadband, and nbn plans.
You can choose from the following speeds when setting up your plan:
- Standard 25: typical evening speed of 24Mbps between 7pm to 11pm.
- Plus 50: typical evening speed of 50Mbps from 7pm to 11pm.
- Premium 100: typical evening speed of 100Mbps between 7pm to 11pm.
As part of your plan, you also have the choice to bundle your nbn with a phone. You can also choose to bring your own compatible hardware or buy a NetComm NG18ACV gateway.
Some more features of Spintel’s nbn plans include:
- Month-to-month contract with no set-up fee.
- No bill shocks, as data usage is automatically capped.
- Simple to add more data month-to-month when you need more.
- Usage limit warnings, so you know when you’ve used 50%, 85%, and 100%.
- Easy termination - you can cancel anytime on a monthly plan without incurring a fee. On a contract, termination fees are capped at $198.
Points of praise:
- Most reviewers reported that SpinTel’s customer service was attentive and helpful. Reviewers described situations in which representatives walked them through the whole setup process and stayed online to ensure that their connection was working and at the right speed.
- They also found that the connection was reliable and rarely dropped out.
- According to reviewers, the plan that they chose with SpinTel represented good value for money.
SpinTel Internet has won a 2023 ProductReview.com.au Award in the Internet Service Providers category. Reviewers loved SpinTel's customer service and found that it represented great value for money.
 | | | | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $64.95 | $59.95 | $84.95 | $54.95 |
| Typical Evening Download Speed | 50Mbps | 25Mbps | 100Mbps | 20Mbps |
| Promotional Monthly Price | $54 | $49 | $69 | $44.95 |
| Promotional Offer | Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth). | Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth). | Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth). | Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth). |
| Typical Evening Upload Speed | 20Mbps | 5Mbps | 20Mbps | |
| Max Upload Speed | 20 Mbps | 5 Mbps | 20 Mbps | |
| Service Type | NBN | NBN | NBN | Fixed Wireless |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
| Max Download Speed | 50 Mbps | 25 Mbps | 100 Mbps |
Contact info for SpinTel Internet
- ABN: 92082087689
Reviews
Service closures
Premium 100Mercy from Spintel is so perfect help me solved my issue.
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Easy transfer
Standard 25Mercy was helpful to change the address of our service. Phone plans are great
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Rhea was the best!
Premium 100Had a problem with a long standing account. A quick whatsapp with Rhea and the problem was fixed in minutes! No more waiting forever whatsapp and Rhea makes dealing with Spintel easy! Thanks Rhea!
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Good internet, great technical help
Plus 50Xyra was a weapon. Helped me so much throughout the set up, was quick and concise with his replies, would absolutely contact again if I have issues.
... Read more
Find out how SpinTel Internet compares to other Internet Service Providers
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Great customer service
Standard 25Gretchen followed up with me not once, twice but 3 times because I had issues with the BYO modem and was later stuck in meetings and couldn't give her the info she needed to troubleshoot. 5 stars for customer service.
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NBN setup Support provided by Anne
NBNMy efforts to setup NBN at my new residence ran into issues. Called support & Anne engaged with me.
Her approach was methodical and logical at each step along the way.
While it took a while, also requiring steps different from those in the "setting up your modem" email, Anne achieved the desired result efficiently and as quickly as I could have expected.
I very much appreciate her efforts.
Once setup, the speed was tested and the results showed 235 download with 18 upload. While this is less than the 250 /20 prescribed, I am happy with that speed level.
Great Customer Service experience via online chat
Plus 50I have been getting NBN 50 FTTP with Spintel for 4 years with no issues or downtime. Unfortunately, I had to cancel internet my service due to changed living arrangements.
DONNA, the customer service representative from Spintel quickly and efficiently sorted out this process for me via the online chat. It was a very easy and pleasant experience.
I recommend Spintel as an ISP.
So far, so good!
Premium 100Lay walked me through the setup process and was very knowledgeable and patient with me, solving my problem with as little effort as possible. Thanks so much!
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Internet Connection
Premium 100Home internet was unstable today. So I went online using my phone connection and chatted to Xyra. She was a great help and the issue was resolved quickly.
... Read moreFind out how SpinTel Internet compares to other Internet Service Providers
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Very helpful team!
Plus 50Had trouble setting up my router when moving to a new house.
Xyra was very helpful and patient, talked me through all the steps and resolved my issue!
Great costumer service
Plus 50Highly recommend SpinTel. Jay and the team have been so helpful, friendly and patient when I needed help connecting our new nbn connection.
Why go to the big retailers when you can get better value for money and better customer service!? Highly recommend them!
Terrible
Premium 100Never use Spintel if you are moving to a newly built house. I contacted spintel about 2 months before the move and it took that long for them to understand what they needed to do as it wasn’t a straightforward installation. Once we moved in we experienced drop outs and after several days of communicating with spintel it was established that the modem was faulty. They sent a replacement and then tried to charge me to return the faulty one. We have continued to have drop outs and so I had an independent technician come and check and once again i
... Read moret was the spintel modem that was the issue. When I raised it with spintel they said it was out of warranty therefore couldn’t do anything about it. It was out of warranty from the date they sent it not the date of installation which was dependent on the date they had organised for the NBN technician to come. That was about 6 weeks later. If they took that into consideration it would still be in warranty. I have consistently encountered issues with their understanding of the problems and lack of effective solutions. There is no escalation process to address issues. And there is a significant gap in ensuring continuity of service. It has been a very frustrating and time consuming process dealing with spintel.Find out how SpinTel Internet compares to other Internet Service Providers
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Churned from flOptus, wonderful experience
Premium 100I was scheduled for a interim connection of 100/20 on Monday (today being Friday) but got more issues with flOptus where my online account for login was breached. When I went online to ask for a PW reset, I wasn't even given the normal account verification process for the 1st 15 mins of the conversation.
This was the ultimate trigger to get off flOptus asap which prompted me to get in touch with Spintel.
90 mins later I had up and running internet, an RA for the router that I did not need and some of the best CS I have ever encountered in my li
Cherry help me resolve my problem
Standard 25As above
Excellent help provided with my issue today
I got the outcome I wanted
Excellent service
Premium 100I have just set up my service in my new home. Despite being technically proficient I was having issues with the setup. I called Gretchen in customer services who could not have been more helpful, patient or knowledgeable. I am now a very happy Spintel customer.
... Read moreQuestions & Answers
Does anyone ever pick up the phone? 60 mins last night, 30 mins so far today.
Also trying WhatsApp, no response there either.
Long time customer here...
Use the chat facility on their website....I find it works best! :-)
Hi Raymond,
Thank you for getting in touch with us,
We apologise for the inconvenience, Our hours of operation are from 8:00 am to 8:00 pm on Weekdays
1300 303 375
Weekends:
Chat
Please send me a direct message with your SpinTel account number or phone number on file so we can take a look at this for you.
Kind Regards,
Richard
SpinTel
Can I have my landline with my same number connected, how long will it take to port over and how much will it cost and the cost of phone calls including international to UK and USA please. Also can I still use my fetch service, thank you.
Hi Clarry,
Thanks for getting in touch.
You can definitely keep the same landline number so long as it is still active to be transferred to us. Depending on the technology in your area it may take 24 hours to 5 days if there is already an existing NBN line are your premise. You can check the plans we offer for our NBN services at https://www.spintel.net.au/home-internet/nbn. The Voip service comes with PAYGo for 10cents per call on local and national numbers while mobile calls costs at 20cents per minute. International calls to UK is 3¢/minute Capped to $1.98 for the first hour and calls to mobiles is 26¢/minute while in the USA is the same for landlines but 4¢/minute. For your fetch service, as this is an application on your mobile, it will work with any internet service or mobile data.
If you need assistance over the phone, please do not hesitate to ring us at 13 22 10.
Kind Regards,
Belle
SpinTel
Now that Spintel is owned by Superloop, is there a reason why you don't offer the same Phone Plans?? Regards, Jeff
Hi Jeff M,
Thank you for reaching out. We're an independent ISP in Australia. and we are not owned by superloop. I hope this information helps.
Kind Regards,
Maria
SpinTel
Get an answer from our members and SpinTel representatives
Extra Information
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Hi Vanessa,
... Read moreKind Regards, Richard SpinTelThanks for getting in touch.
Please send me a direct message with your SpinTel account number or phone number on file so we can take a look at this for you.