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SpinTel
Listing monitored by SpinTel

Reviews

  • Value for Money
    4.2 (1,690)
  • Transparency
    4.1 (1,532)
  • Customer Service
    4.2 (1,782)
  • Adequate Speeds Yes (1,238) · No (254)
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Reliable connection and good customer service

published

Have been a customer since 2017 and every time I have concerns, my queries are handled promptly and professionally. The whole customer service team is great.

The connection is as promised - i get a consistent 95-98mbps on wireless connection. Great value for money!

Value for Money
Transparency

Excellent customer service

published

I have chatted with Carol, today regarding the internet issues. She was very helpful and supportive. I got my issue resolved very fast, even though it was Sunday and we were under lockdown restrictions. I, very much appreciate the representative and the team for assistance. Thanks so much

Value for Money
Transparency
CaitlinGriffin
CaitlinGriffinLaunceston, TAS
  • 3 reviews

Excellent Service - even on a Sunday

published

This morning we woke up to realize we had not internet connection, we trouble shooted on our own before contacting spintel online to seek help, we tried multiple workarounds without success via the chat as it was a Sunday Morning but then our service rep Donna gave us a call and within 7 minutes our issue was resolved! Cue very happy children and sighs of relief from the parents! Thank you so much!

Value for Money
Transparency
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AlexXx T.
AlexXx T.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Internet setup - Thanks for Help over the phone Flor

published

Thank you Flor for your helping our Nbn Internet Setup over the phone. It looks good and working well. This is our first experience with your company. Seems good so far thanks

Incentivised Review No
Connection TypeWireless

Awesome customer service -so quick!

published

A really good service and whenever I have had any questions they have been so attentive getting everything up and running and answering questions immediately. Awesome customer service, the best I have experienced

Value for Money
Transparency

Related Articles

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Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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No any trouble with Spintel NBN connection.

published

Recently I change my house and spintel did very excellent service to transfer my connection to new house and Michel gave me a very kind help to set up the modem. Thank you all.

Value for Money
Transparency
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Angela Ferris
Angela FerrisHunter Region, NSW

Setting up new modem

published

Raymond was very helpful with setting up our new modem! Also informed me that the plan we were on was not suitable and told us about downgrading so we can save money. Thanks again!

Value for Money
Transparency
Tahnee Paynter
Tahnee PaynterGippsland, VIC

Awesome customer service!

published

Fast and easy setup with a non spintel modem from the technical support team! I have been with spintel before and never had any issues but the technician today was awesome!

Value for Money
Transparency
Paul
PaulSydney, NSW

Everything has worked well

published

Mary, in the chat room, has gone out of her way to help me change my mobile provider to Spintel. She has been always available and helpful in guiding me through this process.

Value for Money
Transparency
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Excellent customer support

published

As an existing customer, I called Spintel because I wanted to change my plan. Flor, my customer support representative, was able to quickly process my request. I appreciate the help!

Incentivised Review No
Darren Q.
Darren Q.Greater Melbourne (Inner), VIC
  • 2 reviews

Very helpful staff

published

I've had a few dealings with different staff and each one of them has been super helpful in answering any queries I've had from sales to connecting my NBN. Most recently Mary was very responsive and helpful in helping us get our internet working.

All in all great customer service!

Value for Money
Transparency
Eddie Smith
Eddie SmithPerth, WA

Fantastic technical service from Gavin

published

I had some problems switching the connections from the previous provider, when using my own modem. I called the service team and was connected to Gavin. We initially had some problems getting it to work. Gavin then went away to consult with his colleagues. He then phoned me back and we checked another few things, all locked settings from the previous provider. Gavin was extremely patient through the whole process. Thanks spintel and especially Gavin

Customer Service
Incentivised Review No

Worst n rude customer care

published

Worst customer care sale service. They don't have any detail information.its a crap provider. Don't care about customer. They treat customer like culprit. Beware of these kind of nbn providers.

Value for Money
Transparency
SpinTel
Official RepSpinTel
Baria
BariaSydney, NSW
  • 2 reviews

Customer Support

published

Our land line number was recently cancelled by our previous carrier due to an error that occurred in their system when we decided to make the change to Spintel. I got in contact with our previous carrier to reactivate our number however, I was unable to do so & it would have costed a new bill with them to have the number running again. With the assistance of Laura, she was able to reactivate our number within less than a couple of hours.

Incentivised Review No

my initial connection

published

I've only been connected for an hour but I want to thank Elsa for her help during the week. I was unable to establish a connection and had to source a modular plug to fit into my phone socket. Because of Covid that was a slow process. I aasked for charges to be delayed until I received the item. it arrived tis morning and as I said, now connected. Elsa was helpful and enabled this to happen. Thanks so much. Barbara Kelly

Incentivised Review No
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Questions & Answers

Sure.R
Sure.Rasked
SpinTel

I am an existing customer of another internet provider. How long It will take for transition period?

No answers
Sure.R
Sure.Rasked
SpinTel

I am an existing customer of another internet provider. How long It will take for the transition period?

1 answer
SpinTel
Con G.SpinTel

hi there, if you are already on nbn and have everything setup, it generally takes about a day. It also depends on if you're transferring a phone number from another service provider, and if you are going to continue using the modem you currently have, or ordering a new one from SpinTel.

John r
John rasked
SpinTel

how good is it in Thredbo?

1 answer
SpinTel
Official RepSpinTel

Hi John, What service you are looking for in Thredbo?

If you are looking for an NBN service, please use this link to check the NBN availability in your area - https://www.spintel.net.au/home-internet/nbn.

If you are looking for a 4G wireless broadband service, please use this link to check the availability in your area - https://www.spintel.net.au/home-internet/wireless-internet/4G-plans.

If looking for a sim only mobile plans, please use this link - https://www.spintel.net.au/home-mobile/4G-plans.

Regards,
SpinTel Team

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SpinTel

Details

Compare all 6 SpinTel
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers and Mobile Broadband Providers
Standard Monthly Price $64.95$84.95$59.95
Typical Evening Download Speed 45.0 Mbps90.0 Mbps22.0 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps
Service TypeNBNNBNNBNMobile Broadband
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set PeriodMonthly and Set Period
Data AllowanceUnlimitedUnlimitedCapped/Fixed and Unlimited
Compare all 6 SpinTel
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