SpinTel

I've used broadband ADSL with Spintel since 2009, and have been happy with their service throughout that time. In 10 years I have noticed about 2 outages. When my old modem stopped working this week, I called their helpline and they gave useful advice about what kind of new modem to buy, and once it was purchased they did a very helpful, efficient job of talking me through how to install it.

My connection is very good and no drop outs and the call centre is more that friendly to help.Solved my issue which turn out to be quite minor but nothing was too hard for them. 10/10

Service has been not to bad, It Is slow at times during the day also evenings, Apart from these things its something I put up with. Would prefer a faster connection with out any drop outs or delays

I had some questions about my usage when I wasn't at home. I used the online help. Marigold from Spintel was very helpful looked into my account immediately and gave some great advice on what the problem could be.

Works as good as ADSL but does not tie me to a wall socket.
Does not pay Telstra for something I do not use.
Also, Telstra - "could not find" a landline connection to my premises when I swapped ISPs despite having had an ADSL service for years at this site.

NBN as good as was promised, 4 commuters WIFI extender all up and running,1 phone call very helpful and clear, very pleasant and operator,2 mob's change over to them as well + land line. All I can say more is the WED site is really great, easy to use, feel's like you have control of every part of the acc at your finger tips

After years with the big "T" this has been an enlightening and pleasant experience.

The ability to tailor a plan that suited me without any gotcha's was a great start. This was followed by exceptional and prompt service and the easy resolution of some minor tech stuff.

So far, I'm a very happy camper.

Have been with Spintel for many years with very little need to contact support. Have always had the few issues dealt with quickly and efficiently. Transfer to NBN suprisingly painless due to Spintel support.

About the product:
Speed is great.
No issue with stability.
About the hardware:
Included modem works like a treat. It was only 2.4Ghz type but provides sustainable speed that more than matches the NBN connection.
Wifi router at a conner of the lounge could provide connection to closed bed room through wall with no difficulty.
About the online service: online chat is so easy.

Not applicable to the new mobiles however my nbn service is good along with my landline. The services being offered for my 2 mobiles coming across from Virgin are a great price.

I have used Spintel now for several years and had no problems with the company. The plans are affordable and the staff have been very helpful, I recommend them to anyone looking for reasonably priced mobile plans.

I knew where the coaxial was located inside and outside of the house as well as the NBN connection point, so the installer had no problems setting up. Slight problem occurred when using my own router modem as as there were settings to be made but their support came through. Make sure ADSL is not disconnected until NBN is connected. Speeds have been around 30 - 40 Mbps for downloads and 14 - 20 Mbps for uploads. I am pretty satisfied with their service.

International call is being removed from the caped services for $300 and $400 without any email and I'm end up with huge bill. It is mentioned the at the bottom of the page, like a hidden message.
When I spoke to customer support, said it is customer's duty to go through the bill thoroughly and simply asked me to move to other provider. People in the customer support is very rude, have recorded the call to customer support as well

It's been almost two months since we have had the Wireless Broadband from SpinTel (using the Optus Network). For a wireless service, we get reasonably good speed about 99% of the time, and have been completely satisfied with the product.
We had our first unscheduled outage today. I called up SpinTel and Amy from customer support stayed with me until the issue was resolved - we went through the whole issue detection cycle and found that there was a problem with the tower. She did have to contact Optus to get the tower reset, but called me back once that was done.
So from a product and service perspective...... well done SpinTel. Can't ask for much more.