I would like to acknowledge Xyra for her immense input in getting the matter resolved. She is the best customer service I met in Spintel so far! Kudos and keep it up!

Rob was great at solving my problem quickly and efficiently. The problem was totally solved. Rob quickly guided me through step by step. The only negative is that it may take them a little time to get back to a Chat. But Rob was great.

The service being activated in less than 3 days and I received my modem pretty fast as well.
The phone service lady Mercy was nice, she walked me through with my connection.
So far so good.

Mercy answered my chat fairly promptly, clarified my request to cancel the voicemail services on my mobile and my son's mobile and performed the task quickly. She took extra time to phone me to double check. Very satisfactory and friendly service.

Internet was connected on the date requested however dropped out almost immediately, but they were very helpful and after some false starts had us back up and running. Whether it was an NBN network issue or provider is not always easy to figure. But the staff at Spintel have always been helpful and generally resolve any issues over the phone

The NBN connection was made for first time this morning. However, I needed support with connecting landline and modem. Your staff member, Michelle, with whom I spoke was very good and very patient and her assistance is greatly appreciated. Thank her, please.

Once again Carol of Spintel provided the Best Service we Could have asked for when changing over a mobile service for my father in law from Telstra. He is nearly 93 and she comunicated with him over speaker phone with complete professionalism.

Prompt responses from the Spintel team made setting up and troubleshooting our connection seamless. Would definitely recommend them over other ISPs after having dealt with several. Rob was very helpful when testing my connection and he worked through some teething pains with my BYO router very quickly and efficiently.

Had an internet problem, customer service rep Elsa was very polite and friendly and helpful. a pleasant experience all around. quick resolution of the problem through the online messaging service.

Joie was amazing. I am a brand new Customer who spent 8 hours across 8 calls to Telstra with no solution so through frustration moved to SpinTel (also cheaper for the same service).
Upon my NBN being connected I need a unique password and user name which Joie sent me within the hour and was connected straight away
Thankyou

Since joining Spintel almost 2 years ago with an HFC Connection and a Netcomm Modem I have had a lot of problems with disconnections and poor speeds and poor Wifi. I have done lots of speeds tests and complained but little change in the service.... until this morning when I got a call from Rob from Spintel. He was going to fix my problem. He connected a facility that allowed him to use my keyboard and screen remotely. His view was that with my HFC connection I was using a congested channel and he was going to move to a quieter channel. He also made some changes to the router. For the first time I approached a 25 Mbps speed on both my desktop and my Wifi connected tablet. Fantastic and thanks to Rob.

Overall experience with Spintel is good. I had issue with the Modem. Mercy , belle and team helped us to fix this and have replaced with a new one with no extra cost. Mercy was patient and kind enough to explain over phone. Spintel valued their customers and provided excellent service so far.

Not new house, but no phone line, installation was seamless - pleasantly surprised how smooth this went. The technician came on time, was able to assess the best way to connect the premises, proceeded to do the connection, requested help where they needed it, cleaned up after themselves and the service was enabled within 10 minutes of the modem being switched on to the new connection, achieving the maximum throughput (~25mbps) for my plan on first try. Just couldn't be happier with how smoothly this went, particularly given we had no phone connection at all, so this scenario wasn't as easy as an existing dwelling with an existing connection that is simply getting a new/replacement service.

No issues with the service my internet fine , the customer support is frustratingly bad all the way from Philippines , you will wait absurd time to get trough and if you managed you be prepared to wait some more , no return calls totally frustrating and painful, until I was contacted by Andrew a customer support from Australia , if not for him I would have nothing to do wit spin tel , I found a cheaper service but this guy is so good and helpful I decided to pay more but stay with Spintel , I hope this is viewed by Spintel bosses because is the truth

Spintel excepts you to give them 3days notice if you're not going to be home for them to install the nbn. So today I took a day off work as I had been promised that my nbn would be installed between 8am and 12am today. Not only did no one arrive today to install my nbn but no one even bothered to inform me that the installation process wasn't going ahead until 6pm (and I had to message Spintel first to get the information). So I've now lost a day of work and apparently Spintel wants to install my nbn on Thursday now but who can trust them?!
WARNING: horrible company with horrible customer service and an inability to act out their promises!

After purchasing my new modem I was unsure of how to properly activate it in order to use my internet, and after trying my own hand at it, I made use of the in-site messenger. Shortly thereafter I received the assistance of Rob, who was exceedingly helpful in getting everything set up, alongside being patient and an otherwise good sport about any and all difficulties that arose. While it may have taken a while to reach Spintel initially, Rob provided a big help in understanding what I was doing and gave excellent advice for the future. And now after everything is set up, my internet is running significantly faster, and better, than it had before.

I have had excellent customer service from Rob with activating my new card - patient and polite, very keen to ensure I was happy and getting top service! I hope the ongoing experience is just as positive!!

Even a Star is too good for Spintel.
Worst. Just worst. It's the worst.
It's a waste of time writing this reviews.
W o r s t w o r s t

I signed up with spintel on a high speed service and was activated on Friday. Worked fine then. Its Sunday (two days later) and I have no internet at all... actually every hour or so I get about two seconds of internet.

I called the technical support however I got a voicemail stating they only provide technical support on Sunday’s via what’s app or messenger. The link to messenger didn’t work, and I sent messages to what’s app at 1pm today.

No one has even read my messages and it’s now 3pm. Thanks for the misinformation on your website about offering support on Sunday’s, and for getting me fired on my second day of working from home spintel!!

I thought the phone was part of the NBN package (Critical Comments don't explain otherwise) and I had to wait10 days to get it connected and that included purchasing a new router.