SpinTel Internet

SpinTel Internet

 Verified🏆 2024 Award
SpinTel Internet
4.4

10,321 reviews

PositivevsNegative
87% · 9,0061,166 · 11%
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Adequate Speeds Yes · No
Value for Money
4.4
Transparency
4.4
Customer Service
4.6
Great customer service
Reliable connection
Good value for money

Reviews

10,321 reviews
Damian B.
Damian B.Greater Melbourne (Inner), VIC
  Premium 100

Excellent technical customer service

Penny and her ability to solve my technical issue was superb. She listened, was empathetic to the situation and very calmly walked me through the steps to restore my connection. Show details
Gopal
GopalSydney, NSW2 posts
  Home Superfast 250

Spintel Service

Excellent service but waiting time to for tech support is long. Show details
Value for Money
Transparency
Customer Service
Janet
JanetSouth East Queensland, QLD
  Plus 50

Why Oh Why Did I Take So Long To Change Over

Be patient - the team are very busy and it took about 10 mins to get a response to my chat message.
Talked to Chloe and changed over from our Telstra account of 20 years to 50 plan with a further upgrade pending to the 100 plan. Nothing was a problem. Professional, helpful, lovely, Chloe explained and sorted everything. Once off the phone, I was connected within 10 mins!! It was amazing. Many thanks to Chloe for her help - a true professional. Speed is fast and reliable, price is amazing. Looking forward to the upgraded higher plan too! Show details
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Matt O.
Matt O.
  Basic 20

MADEL was great

MADEL was awesome with the support that he gave me Show details
Veronica  Londrigan
Veronica Londrigan2 posts
  Premium 100

Fixed speed issues

Excellent service from Gretchen. She was nothing but cheery and helpful as she assisted us with reconnecting and fixing speed issues. Show details
Value for Money
Transparency
Customer Service
DID LS
DID LSZillmere QLD Australia3 posts
  NBN

Best service agreement ever

I have found this plan to be invaluable during the last week when I have had covid thanks to the unlimited data. Show details
AMC
AMC4 posts
  Premium 100

Payment details update on account

Ok thanks Mercy for resolving payment details. Good service excellent Show details
Daniel
DanielWide Bay-Burnett, QLD
  Premium 100

Outstanding

Great customer service, super fast reaction running at 92.7mbps I look forward to uninterrupted gaming and streaming and extra credit to Gretchen for getting my nbn connected really fast Show details
Value for Money
Customer Service
Rostom
Rostom
  Premium 100

Great!!!!

SpinTel customer service is amazing, fast and effective. Rhea was very helpful in solving speed issue and pointing me to the best steps to fix it. Thanks! Show details
ali
aliSouth East Queensland, QLD
  Internet

excellent

landline was not working for over a week, all fixed and working now, thanks to penny, did a great job Show details
Chris W.
Chris W.Greater Melbourne (Outer), VIC
  NBN

Reschedule of NBN appointment

Very helpful. Issue sorted quickly. Appointment changed to one of my preferred options. Show details
Hayley S.
Hayley S.
  Premium 100

Excellent Customer Service and Support

I recently switched to Spintel for my internet and phone services, and I couldn't be happier with my decision! The process of bundling my new service and activating my account was seamless, thanks to the exceptional customer service provided by Cherry. She was incredibly warm, friendly, and patient throughout our exchange. Cherry went above and beyond to ensure everything was set up perfectly and took the time to answer all my questions. Her professionalism and dedication truly made a difference. I'm delighted with my new service provider and highly recommend Spintel for their top-notch customer service! Show details
Sheila
SheilaIllawarra, NSW2 posts
  Premium 100

Excellent staff

The air for a recall from Spintel was 1.25 hours, having been told I would have the next available staff member! However when Cherry came on line she was polite, friendly and totally efficient. Dealt completely with my problem. If I hadn’t had such a long wait I would have given 5 stars. Show details
Don E.
Don E.3 posts
  Standard 25

Pleased

Your technician was very good at talking a dummy through the necessay steps, was good humoured and was able to resolve the issue. I have been experiencing variable throughput. Show details
Nishes
Nishes
  Home Superfast 250

Wow amazing services

Mary provided me all the information I needed and changed my 100 Mbps plan to 200 Mbps. It was worth it. Thank you. Show details

Questions & Answers

Leanne P.
Leanne P. · Internet

Good morning, we joined Spintel NBN and Mobil phone on Friday the 1st of June. Since then we have had nothing but trouble with the WIFI dropping out constantly. It dropped out 6 times while watching a movie. Also 3 times whilst done work modules. Do you recommend a solution. Leanne P.

Simon A.
Simon A.  

I would suggest contacting Spintel support. We used our existing modem and have not had any problems with the wifi dropping. The first step would probably be to restart the modem to see if that fixes it.

Phil
Phil · NBN

NBN 600 is advertised on the Spintel web site. When will it be available. I’m on NBN 250 and NBN 600 does not come up in the option to change plan.

jozhuang.au
jozhuang.au · NBN

I have FTTC connection and would like to choose SpinTel Home Superfast 250 from you. But there is no any mention about the free upgrade to FTTP like other providers in your website.

See all SpinTel Internet questions

Details

About SpinTel

SpinTel is one of Australia’s leading telcos, providing mobile broadband, wireless broadband, and nbn plans.

You can choose from the following speeds when setting up your plan:

  • Standard 25: typical evening speed of 24Mbps between 7pm to 11pm.
  • Plus 50: typical evening speed of 50Mbps from 7pm to 11pm.
  • Premium 100: typical evening speed of 100Mbps between 7pm to 11pm.

As part of your plan, you also have the choice to bundle your nbn with a phone. You can also choose to bring your own compatible hardware or buy a NetComm NG18ACV gateway.

Some more features of Spintel’s nbn plans include:

  • Month-to-month contract with no set-up fee.
  • No bill shocks, as data usage is automatically capped.
  • Simple to add more data month-to-month when you need more.
  • Usage limit warnings, so you know when you’ve used 50%, 85%, and 100%.
  • Easy termination - you can cancel anytime on a monthly plan without incurring a fee. On a contract, termination fees are capped at $198.

Points of praise:

  • Most reviewers reported that SpinTel’s customer service was attentive and helpful. Reviewers described situations in which representatives walked them through the whole setup process and stayed online to ensure that their connection was working and at the right speed.
  • They also found that the connection was reliable and rarely dropped out.
  • According to reviewers, the plan that they chose with SpinTel represented good value for money.
Compare all SpinTel Internet listings
SpinTel Plus 50
  • 🏆 2024 Award
SpinTel Plus 504.4 
SpinTel Premium 100
  • 🏆 2024 Award
SpinTel Premium 1004.5 
SpinTel Standard 25
  • 🏆 2024 Award
SpinTel Standard 254.5 
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $74.95$79.95$59.95$54.95
Typical Evening Download Speed 50Mbps100Mbps25Mbps20Mbps
Promotional Monthly Price $64$69$49$44.95
Promotional Offer

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth).

Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth).

Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth).

Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth).

Typical Evening Upload Speed18Mbps18Mbps5Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedCapped/Fixed
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneStandalone
Service TypeNBNNBNNBNFixed Wireless
Awards 2022, 2023 and 20242022, 2023 and 20242022, 2023 and 20242022, 2023 and 2024

Contact info for SpinTel Internet

  • ABN: 92082087689

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