SpinTel Internet
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8,934 reviews · Statistics
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Details
About SpinTel
SpinTel is one of Australia’s leading telcos, providing mobile broadband, wireless broadband, and nbn plans.
You can choose from the following speeds when setting up your plan:
- Standard 25: typical evening speed of 24Mbps between 7pm to 11pm.
- Plus 50: typical evening speed of 50Mbps from 7pm to 11pm.
- Premium 100: typical evening speed of 100Mbps between 7pm to 11pm.
As part of your plan, you also have the choice to bundle your nbn with a phone. You can also choose to bring your own compatible hardware or buy a NetComm NG18ACV gateway.
Some more features of Spintel’s nbn plans include:
- Month-to-month contract with no set-up fee.
- No bill shocks, as data usage is automatically capped.
- Simple to add more data month-to-month when you need more.
- Usage limit warnings, so you know when you’ve used 50%, 85%, and 100%.
- Easy termination - you can cancel anytime on a monthly plan without incurring a fee. On a contract, termination fees are capped at $198.
Points of praise:
- Most reviewers reported that SpinTel’s customer service was attentive and helpful. Reviewers described situations in which representatives walked them through the whole setup process and stayed online to ensure that their connection was working and at the right speed.
- They also found that the connection was reliable and rarely dropped out.
- According to reviewers, the plan that they chose with SpinTel represented good value for money.
SpinTel Internet has won a 2023 ProductReview.com.au Award in the Internet Service Providers category. Reviewers loved SpinTel's customer service and found that it represented great value for money.
 | | | | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $64.95 | $59.95 | $84.95 | $54.95 |
| Typical Evening Download Speed | 50Mbps | 25Mbps | 100Mbps | 20Mbps |
| Promotional Monthly Price | $54 | $49 | $69 | $44.95 |
| Promotional Offer | Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $64.95/mth). | Enjoy $10.95 off your Plan for first 6 mths offer available for new registrations (usually $59.95/mth). | Enjoy $15.95 off your Plan for first 6 mths offer available for new registrations (usually $84.95/mth). | Enjoy $10 off your plan for first 3 mths, offer available for new registrations (usually $54.95/mth). |
| Typical Evening Upload Speed | 20Mbps | 5Mbps | 20Mbps | |
| Max Upload Speed | 20 Mbps | 5 Mbps | 20 Mbps | |
| Service Type | NBN | NBN | NBN | Fixed Wireless |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Capped/Fixed |
| Max Download Speed | 50 Mbps | 25 Mbps | 100 Mbps |
Contact info for SpinTel Internet
- ABN: 92082087689
Reviews
Helpful setup service
Standard 25Gretchen was very helpful and got my internet back quickly with the changeover to Spintel
... Read more
Very Helpful! Great Service.
Wireless Internet 4G UnlimitedGretchen was sooo helpful with great service. Thank you couldn’t have done it without you. Cheers.
... Read more
NBN connection
Standard 25Kodus to Penny for helping me a lot on my nbn connection. She is very patient with me the whole time since im not a techy person. Good job to her. Highly recommended.
... Read moreAuthor stated being incentivised for this review
Spintel NB 50 and 100 Plans
Premium 100Was good in past, but prices up now, so switched to 100m plan as that was not to much more, used to get 50m speed most of the time, now on 100 plan get about 80 on average, they had issue to get my speed change done, but fixed it up now to 100 speed thanks to there chatbot Watson and Help desk person XYRA.
... Read more
Find out how SpinTel Internet compares to other Internet Service Providers
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Great Customer Service via Messenger
Plus 50I contacted Spintel via Messenger today and was connected to Angel. The response was fast and Angel provided clear responses and dealt with my enquiry quickly
... Read more
Absolute Garbage service.
Wireless Internet 4G UnlimitedI moved from Optus after the non stop drop outs and interruption over the past year. I signed up for the $49.99 4G broadband plan as a replacement for the NBN.
I received the 4G modem and activated my account however the modem was a total dud.
It can't hold a charge to save it's life and glitched immediately not to mention that it is such an old model. Im paying $6 per month to rent this thing and they didn't even bother to test their obsolete hardware.
Cancelling and they said that they may have to charge me a full month even though they c
... Read moreouldn't provide the service due to faulty hardware. Also on their website there is a 14 day grace period and you can apparently cancel anytime. Don't bother with this company. Choose a well known brand like iinet or internode or something. 0/5 experience
Hi Mr Avarice,
Thanks for getting in touch. We apologize for the inconvenience that this issue have caused from your end.
... Read more Please send us a direct message with your SpinTel account number or phone number on file so we can take a look at this for you. Kind Regards, Elsa SpinTel
Good service
Standard 25Had a few set-up issues but Anne was very helpful over the phone regularly calling me to ensure everything was working correctly and was incredibly kind and able to do things that I couldn't do online.
... Read more
Great support
Basic 15Great support from Anne in setting up NBN. Also checked speeds were what we paid for and assisted with mesh connection.
... Read more
Great and patient help
Basic 15I had to move my service between 2 houses and got quite frustrated but Angel patiently.took me through it.
... Read moreFind out how SpinTel Internet compares to other Internet Service Providers
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Been with spintel for over a decade now but today I'm switching
Standard 25"The plans offered in our website are the plans we offered."
This what I was told today by Carol from Spintel when I reached out to let them know about other competitive services requesting if the can match any. I'm paying $65 a month for a speed of 25/10, at Flip connect the same speed is about $55 and if I go for a speed of 50/20 with Flip connect or Kogan, the price is ~$69 a month and both offer 3 to 6 months discounts. 50/20 at Spintel is about $75 a month. So it was fair to contact Spintel, but it seems they don't like customers to stay that long !
Hi Sam
Thanks for getting in touch. We apologize for the inconvenience that this issue have caused from your end.
... Read more Please send us a direct message with your SpinTel account number or phone number on file so we can take a look at this for you. Kind Regards, Elsa SpinTel
Simcard replacemernt
Plus 50Mercy provided excellent service. She was helpful and willing to listen and help.
... Read moreAuthor stated being incentivised for this review
Service closures
Premium 100Mercy from Spintel is so perfect help me solved my issue.
... Read moreFind out how SpinTel Internet compares to other Internet Service Providers
Know better, choose better.
Easy transfer
Standard 25Mercy was helpful to change the address of our service. Phone plans are great
... Read more
Rhea was the best!
Premium 100Had a problem with a long standing account. A quick whatsapp with Rhea and the problem was fixed in minutes! No more waiting forever whatsapp and Rhea makes dealing with Spintel easy! Thanks Rhea!
... Read more
Good internet, great technical help
Plus 50Xyra was a weapon. Helped me so much throughout the set up, was quick and concise with his replies, would absolutely contact again if I have issues.
... Read moreQuestions & Answers
Does anyone ever pick up the phone? 60 mins last night, 30 mins so far today.
Also trying WhatsApp, no response there either.
Long time customer here...
Use the chat facility on their website....I find it works best! :-)
Hi Raymond,
Thank you for getting in touch with us,
We apologise for the inconvenience, Our hours of operation are from 8:00 am to 8:00 pm on Weekdays
1300 303 375
Weekends:
Chat
Please send me a direct message with your SpinTel account number or phone number on file so we can take a look at this for you.
Kind Regards,
Richard
SpinTel
Can I have my landline with my same number connected, how long will it take to port over and how much will it cost and the cost of phone calls including international to UK and USA please. Also can I still use my fetch service, thank you.
Hi Clarry,
Thanks for getting in touch.
You can definitely keep the same landline number so long as it is still active to be transferred to us. Depending on the technology in your area it may take 24 hours to 5 days if there is already an existing NBN line are your premise. You can check the plans we offer for our NBN services at https://www.spintel.net.au/home-internet/nbn. The Voip service comes with PAYGo for 10cents per call on local and national numbers while mobile calls costs at 20cents per minute. International calls to UK is 3¢/minute Capped to $1.98 for the first hour and calls to mobiles is 26¢/minute while in the USA is the same for landlines but 4¢/minute. For your fetch service, as this is an application on your mobile, it will work with any internet service or mobile data.
If you need assistance over the phone, please do not hesitate to ring us at 13 22 10.
Kind Regards,
Belle
SpinTel
Now that Spintel is owned by Superloop, is there a reason why you don't offer the same Phone Plans?? Regards, Jeff
Hi Jeff M,
Thank you for reaching out. We're an independent ISP in Australia. and we are not owned by superloop. I hope this information helps.
Kind Regards,
Maria
SpinTel
Get an answer from our members and SpinTel representatives
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Hi MMJ
Thanks for getting in touch. We apologize for the inconvenience that this issue have caused from your end.
... Read more Please send us a direct message with your SpinTel account number or phone number on file so we can take a look at this for you. Kind Regards, Elsa SpinTel