1,847 reviews
AI reviews summary
Pros
Cons
Verdict
Launtel receives predominantly positive feedback for its responsive Australian-based customer support, flexible day-to-day billing structure, and reliable high-speed internet performance. While a few customers mention higher overall pricing and occasional peak-time latency for specific applications, the vast majority highlight a smooth setup process and strong overall satisfaction.
Launtel have been superb. so easy to talk to and a great plan if you have a holiday house or go away regularly. you only pay for the days you need NBN! we travel a lot between 3 houses and i have one, yes one, NBN plan with Launtel. I can pause and put on hold the services i don't need. also just upgraded to the fast NBN 500/100. Again went perfectly! Launtel is the best. Show reply
Great service, very helpful and quick to respond. Highly recommend. These guys don’t read off a script when you need help they actually listen and rectify the issue. None of this going around in circle nonsense! Show reply
Reviews with attachments
I have been using Launtel for countless years and it had been great. However, my internet is down and I have been calling the support number multiple times for an hour but no one answered. Apparently the support team are all on "training". I have also been attempting to connect the support team via the online support channel. However, there is… Read more · 1
still no one answering me for over half an hour.
Update: One of the staff from Launtel has called back to explain the delay and why it happens. It is great that Launtel values our opinions and take it seriously. I am happy to adjust my rating.
Fantastic service Great customer service Local jobs supported Heard about this service, cancelled the home internet with Telstra and haven't looked back. Have really enjoyed the speeds faster than Telstra and will recommend to anyone who is looking for an internet provider. Show reply
- +2
Customer service through the service connection was outstanding they were there to help and make the process as fast as they could and once I was connected the next day they emailed me asking how the service is going if I was happy that's a first time I have received such great customer service and even though I probably annoyed them contacting… Read more · 3
them they were friendly and want to help. My service has been active for 2 days now and I'm more then happy finally no dropouts running up to 14 devices and it's the only company we get good speed with 1 device connected the speed on my eero 7 max with 2 nodes I received 944mbps compared to my previous provider was 856mbps on 2000 download 200upload with dropouts every minute. The speed test on my motto g04 inside and outside day and night Launtel Customer service 10/10 Service 10/10 I have added another screen shot of a speed test on my new phone redimagic 10 air and amazed by the the difference and huge step up in speed I receive just proves how much phones have apart in speed you receive aswell
I’m genuinely impressed with Launtel, especially their ✅7‑day free trial Using the 7DAYSFREE code gave me a full week free plus a $25 credit — essentially another week depending on the speed tier. What really stands out is the flexibility. You can increase or decrease your speed daily and you’re billed per day based on what you choose. If you’re… Read more · 1
away, you can even pause your service and only pay the minimum holding cost.
I’m on the 500/50 Mbps tier, and my speed tests on HFC have been excellent. They also connected me within minutes of leaving my previous provider — I wasn’t expecting it to be that fast.
Their Australian‑based customer service is another big plus. Wait times have been minimal, even on weekdays. A special mention to Sean, who was incredibly helpful and exceeded my expectations.
Your billing cycle only starts after the 7‑day trial, and if you’re not happy, you can leave within that period without paying anything. There are no signup fees, no connection fees, and no lock‑in contracts.
Their user portal is one of the best I’ve seen — clean, transparent, and extremely easy to use.
Considering the flexibility, transparency, speed, and customer service, Launtel genuinely feels like the best NBN provider in Australia right now — one that actually cares about its customers.
Have only been a customer for around a two weeks, but I have to say that the signup process, customer service and the speed of the connection have all been outstanding. I signed up for the 1000/400 plan and needed to have my NTD upgraded to the new 4-port one. This was all automatically arranged by Launtel online and an nbn appointment booked. I… Read more · 1
emailed to just enquire about whether the upgrade was necessary as I had a 4-port NTD already. I received a phone call first thing the next morning. Lucy was great on the phone and explained the whole process to me and we ended up having a chat for 20-30 minutes after that. The speeds have been spot on throughout the free trial period, and it's been the same way since the trial ended. The customer portal is really well laid out and as detailed as you're likely to see in terms of information about your specific connection. Plan changes are near instant (I changed from 1000/100 to 1000/400 after install) and the payment options provided are great if you want to pay with a method other than credit card/paypal.
If you care about customer service, this is the ISP to sign up to. I've had 4 different reps contact me via email in the first two weeks, just to make sure everything is fine. (shoutout to Lachie, Jason and Sharu). First impressions are lasting and it's nice to speak to people who genuinely care about internet when you contact your ISP.
CEO Damien personally facilitated resolving a complex churn-out that was being repeated blocked at NBN for no sensible reason. This required escalating in NBN so that the churn-out could be completed. I appreciated the work and communication that Damien and team made, sometimes well after normal business hours, to get the job done. You wont get… Read more · 1
such a level of service at the big name ISPs and shows an authentic belief in providing real customer service. I judge a business by what it does and not what it says. I can recommend Launtel to you, especially to the homelab community.
Amazing team! Every staff knows well about IT and are super helpful. Plus their plans allow you to change or pause by day, which is great for people who travel a lot. I’m still enjoying the free trail and can’t love it anymore. Show details · 1
After stuffing around with Telstra for 12 days trying to get connected I cancelled them and talked to Launtel who had me connected the same day! Their wifi speeds and service have been fabulous, I'm very happy with it. Show details · 1
Latest follow-ups
exremley good – had a drop problem it was fixed with a fast turn around quicker than any other provider i have ever dealt with can highly recommend Launtel to any future customers Show details · 2
Follow-up · i think the service has improved since my upgrade would recomend Launtel to any one have fast and friendly service with direct contact to a person
Follow-up · greart sevice wiyhout wait long times i would gladly recomend Launtet as a strong service with great and friendly staff
Hi Alex & Launtel Team, my wife & I would like to thank you all for persevering in this issue and achieving such a good result. I know a lot of other providers would have just said that it was not achievable & given up. We would also like to give a… Read more · 1
big shout out to the NBN subbie, Effron, who was able to work out what the problem was and come up with a solution, he worked non stop by himself. You are all number one in our home.
Follow-up · Still going as strong as when I first posted the review, highly recommend Launtel NBN.
Find out how Launtel Residential compares to other Internet Service Providers
Know better, choose better.
Prompt and efficient customer service, excellent follow up and was connected and switched over to Fibre to the Premises within 2 working days, this included nbn co running new cable to the house. Since connection the download speed has consistently… Read more · 2
been around 250 Mbps and uploads 25 Mbps, as per Launtel’s Superfast plan. Super impressed with the team from Launtel.
Follow-up · We are still pleased to have made the move to Launtel and have referred family and friends to Launtel. Our internet service has been stable all year and we continue to stream without the buffering we previously experienced. Costs have recently increased but we are happy to pay for the higher speed downloads and internet reliability.
In-depth reviews
They are the best Internet provider you will find in Australia! We started with them over six years ago, when we couldn't find a reliable connection at Wentworth Point (the only option was horrible Homelinx/FuzeNet). From day 1 with Launtel we had stable and fast, reliable connection. Whenever they were issues with FuzeNet (as the main provider… Read more · 1
at our place), Launtel was stepping in and fixing it fast, while keeping us informed. If there was anything we needed help with, their support service was always there (phone or email) to assist and help us.
Five years ago we moved to another place and stayed with Launtel, as we already knew that we can trust their service. Yes, they might be slightly more expensive, but you get the quality of service you won't receive from other telcos.
One of the best features are their daily charges (instead of monthly) and the option to pause the service when you are away. In our case, as we travel a lot during the year, we saved heaps of $$$ when each time we could pause the service for 2-5 weeks. Also, you can change the speed of the Internet for a day (or two, or as many as you need) instantly, depending on you needs.
Do yourself a favour and contract them if you want reliable and headache less service. You won't regret it. I mean, there is a reason they are one of the best reviewed IP on Product Review.
Have had a mostly good experience with Launtel, been with them for around 5-6 years. I would have treated customer service 5 stars, till the last time I called. I rang because I was paying for the 500/100 tier but only receiving 200-250 mps. So I tried to get what I'm paying for. The disinterested kid on the other end tested a few of my devices… Read more · 1
and my macbook alone was getting up to 400mps. He told me that that's what they expect to get to. I said something to the effect of "but then you should be advertising that rate- but you're telling and charging 500- your company has set my customer expectation to be much closer to 500". Crickets and no F's given. :( He told me that unless I buy the latest modem tough bikkies andended the call. (I bought my current $160 modem because of launtels recommendation when I joined them- which extra sucks when I had a FREE optus modem) That's definitely not the usual rate of service I got with launtel, but it burned to be honest. So i dropped down to the 250mps tier and looked for another provider. I'm a single mum and life got in the way. I ended up not transferring.
Now (August 2026) I've just opened an email to see they're bumping up the price to over $127 per month!!!
I saw another reviewer mention this same price increase and Launtel respond with "Their costs" argument. I understand the business has costs, but when all you do is internet- no home phone line, no entertainment packages, no insurance benefits, no bells and whistles- and your CHEAPEST plan STARTS at $127.75 per month, somethings very wrong.
Your price was always premium as far as my extensive research showed. That was reluctantly bearable, but your costs are no longer translating to value. I'd rather not have to do the Telco research again but my hands has been forced- your competitors are too strong and more affordable.
I recently had an internet outage and received absolutely outstanding customer service from Sophie R. I contacted support late at night, and Sophie was calm, friendly and incredibly helpful. She provided clear, easy-to-follow instructions and patiently worked through the issue with me. When the initial troubleshooting didn’t resolve the problem,… Read more · 1
she promptly raised a ticket with NBN and kept me informed about what was happening and what to expect next.
What really impressed me, though, was the follow-up. When Sophie returned to work the following day, she made a point of checking on the progress of my issue and continued to keep me updated. At no stage did I feel as though I had simply become another ticket in a queue.
Sophie’s communication, follow-through and genuine commitment to helping were exceptional from start to finish.
I’ve already told Sophie directly that she’s a customer service superstar who deserves a pay rise — and I hope her managers see this review and agree!
Thank you, Sophie, for going above and beyond. Service like this really does make a difference.
Positive reviews
The customer service response was very patient and thorough. They follow up on issues until they are fully resolved. My overall experience has been excellent. I'd like to give special recognition to Liam, Jordan, Damon, Lachie, Faye, Honey, Jacob, Kaleb and Sharu, Every single one of them did a fantastic job. Liam helped me the most, they answered all my questions promptly and clearly, making the whole process smooth. Great job by the team! Show 4 replies
Just wanted to say thank you to the Launtel Team for their prompt response with identifying a HFC issue with my service, making an appointment with the NBN which is now all sorted and following up to ensure I have no further issues or any questions, thank you again for good old fashioned customer service, greatly appreciated Show reply
Was recommended this mob by a local. We live down the coast and have never had the internet and the thought of paying monthly for a service that would only be used intermittently didn't sit well with me. Being able to pause Launtel and not be penalized is a big plus. Small fee from nbn to reboot better than paying monthly for something not being… Read more · 1
used. They arranged for the nbn connection, gave advice on the best router for our needs and provided follow up to ensure everything was spot on. All in all a tremendous customer experience.
Negative reviews
Have been a loyal customer for a few years but just received an email saying they are putting our price up 22%! Just an absolute price gouge hoping customers are dumb enough not to check.
Launtel were good, infact very good , until.....they got rid of the 25 mbs. Plan and have appeared greedy in their daily use charge. I have never experienced great tech support apart from launtel, yes I do understand their business model pay for what you need , but in saying that your prices have come to a head, to a point where you could call… Read more
yourself Telstra , and dont take that as a compliment. I do believe you should offer mth to casual plans, you have a great service but thses days I would not pay what your asking with a casual plan......to me .....and I have been on the internet since it became public $90 is fair for the 500 mbs plan , and of course charge a bit more for the casual plan. You have a great service, good and friendly it staff , don't cook the goose by getting greedy
Hi Steve, Thank you for your feedback. It is great to… Read more
Find out how Launtel Residential compares to other Internet Service Providers
Know better, choose better.
New pause unpause charges. FYI. Phone experience asking for some info before making any decision. Extremely helpful and clear information given. Also apologetic re recent change. We have two houses and live 4 nights in one for work and than 3 nights at ‘holiday home’. Seemed launtel would be the answer from heaven, however they have introduced… Read more
‘unpause charges’ of just over $5. The way this works is you can pause a service, but now when you unpause it, you are charged. For us, each week we would pause one place, unpause the other and then do the same again on return ie 2 unpauses. $10/week extra….over $520/year extra. Our work is about to change so it might be once a month soon. Even if we did it once a month between the 2 properties, it would work out as an extra $120/year. This threw the spinner into the thinking cogs when doing the comparison of having 2 internet permanently serviced homes. Just very disappointed because like many, I have had a bit of a gut full on the over promising, under delivering and we don’t need 2 million Gb’s a day. Sad….seem like a great company to deal with.
Hi Lmk, Firstly, thanks for taking the time to write… Read more
Recent reviews
I have been with Launtel over a number of years and properties. Their services has always been outstanding with Aussies manning the help desk and usually immediate resolution of any problem. Applying for a refund once the service was no needed was quick. Show reply
Outstanding service, no foreign call centre, they have many plans and options. Pause or reduce usage anytime. Super helpful and very knowledgeable! Highly recommend this team! Show reply
It's been about 2 months since I moved from TPG to Launtel and I couldn't be happier. TPG was an absolute nightmare and it took me over 2 hours just for them to agree to disconnect my service (I basically had to beg them). Launtel on the other hand was absolutely fantastic from the very first contact. I spoke to three individuals: Damon, Faye and… Read more · 1
Jacob S. All were fantastic, helpful and patient, but Jacob went above and beyond - he was absolutely fantastic and I hope he gets recognised for his exceptional customer service by his managers at Launtel. I loved the ease of connection, the non-affiliated advice around which router to buy, and the ability to pause my service in future. So happy I made the move. The speed has been consistently good with no drop-outs like TPG used to have. Loving it!
I was with Launtel for a few years. I recently changed because my circumstances have changed but they still provided amazing service even though I was leaving. The service here is amazing and I would recommend them to anyone for who the product match their needs. Great company and team. Show reply
Been with Launtel for quite a few years now and couldn’t be happier. This week for my first ever fibre failure I had the joy of some construction works up the road messing up the connection. Launtels amazing customer service shone brightly when needed most, both in making things happen fast and keeping me informed. An absolutely amazing internet company staffed by some of the friendliest people out. Show reply
I am so impressed by the lovely customer service. But also by the data speed. I work from home and need robust upload speed as well as download speed. And the ultrafast is only slightly more expensive than the Telstra 5G slow service I was getting. Highly recommended Launtel. Show reply
Launtel have always been amazing, the staff are kind and patient, the service the BEST I have ever received from any company. They are always available to you, emails and calls answered promptly. Today, I received an email regarding pricing. I just assumed it was an increase.. but NO! A decrease, just like that, daily rates going down. WOW.. Launtel, you never cease to amaze me! Thank you! Show reply
Hey Liam, Thanks for your feedback. We completely… Read more