Launtel Residential

Got in touch with launtel due to problems with previous company. Everything Launtel did ,was done and more. All change done very quickly,no drop out. Show details ·  1

There is no doubt that Launtel is an ISP that truly delivers on the “Service” in Internet Provider Service. I did extensive research to find a provider that didn’t rely on the questionable tactics practiced by many ISPs. I’m happy to say that not… Read more ·  2

only does Launtel provide the reliable service every customer should expect—which was all I was looking for—but they go above and beyond when it comes to customer service. Launtel’s customer support stands out in several key areas. First, they offer multiple ways to get in touch, ensuring accessibility across the board. Their response times are impressive, their professional courtesy is unmatched, and their ability to problem-solve and provide clear, helpful information is second to none. This is all on top of consistently fast and reliable internet speeds delivered with simplicity. Another aspect that impresses me is their customer portal. It offers a well-designed interface with a wealth of information on current connections and useful customization options for those inclined to tweak their experience. I highly recommend including Launtel in your search for an ISP. Save yourself the frustration of hunting for honest information and simply reach out to Launtel to see if their services suit your needs—I’m certain they will. P.S. Whenever I read glowing reviews like this, I often wonder if they were written by someone with a vested interest in the business. To be clear, I’m just a satisfied customer who believes that personal recommendations are one of the best ways to promote fair trade.

Excellent customer support and very reliable service. Unlike some larger ISPs where first-line support often just follows a script and makes you repeat meaningless troubleshooting steps, Launtel felt more like being helped by a knowledgeable neighbour who actually understands the issue and tries to solve it properly. The pricing is also very… Read more ·  1

competitive. When compared after other providers’ promotional discounts end, the difference is not that significant. Also, because Launtel allows you to pause the service when you are away, it can actually work out cheaper if you travel or leave home for more than a couple of days, even considering any restart fee.

As a heavy gamer, I have also been very happy with the ping, speed, and overall connection quality. So far, the service and support have been excellent.

I also want to add that before moving to Launtel, I had been struggling for nearly a week with an initial activation issue from another large ISP. While I was considering switching providers, I contacted Launtel with some questions. Sean, who helped me, was extremely proactive and helpful even though I was not yet a Launtel customer at that point. He took the time to understand the situation and gave me practical advice on how the issue could potentially be resolved.

After this experience, I honestly do not think I will need to change ISPs again while I am staying in Australia.

I've had a number of ISPs over the years that while being Australian, their support was outsourced overseas. A few years ago I was having a frustrating time with my then ISP as I was being bounced around in their overseas call centres trying to sort out an issue, so I decided to look for a new ISP. I stumbled upon a review of Launtel on the… Read more ·  1

Ozbargain website and based on that, I transferred my internet to Launtel and haven't looked back since.

Launtel aren't the cheapest ISP, however I'm happy to pay a small premium for the level of support they provide as all their support staff are based in Tasmania. A case in point was a recent issue I was having with my internet as it would go down every Friday at 11:00am and would need my OPNSense router to be physically powered off to get the internet back up. Over a period of a few weeks, I was given tremendous support from two of their technical specialists Sophie and Lachie. They provided excellent and thoughtful suggestions on what the issue may have been and provided a plan of how they would resolve the problem. They followed up regularly by email and offered more help if needed. It turned out that a few obscure settings in OPNSense were not configured correctly that caused an issue at midnight Thursday UTC. I believe any other ISP would have provided zero support had my internet service been with them, as they only support (in a very limited way) routers they supply.

Thanks again to Sophie and Lachie for their professional and support!

New pause unpause charges. FYI. Phone experience asking for some info before making any decision. Extremely helpful and clear information given. Also apologetic re recent change. We have two houses and live 4 nights in one for work and than 3 nights at ‘holiday home’. Seemed launtel would be the answer from heaven, however they have introduced… Read more

‘unpause charges’ of just over $5. The way this works is you can pause a service, but now when you unpause it, you are charged. For us, each week we would pause one place, unpause the other and then do the same again on return ie 2 unpauses. $10/week extra….over $520/year extra. Our work is about to change so it might be once a month soon. Even if we did it once a month between the 2 properties, it would work out as an extra $120/year. This threw the spinner into the thinking cogs when doing the comparison of having 2 internet permanently serviced homes. Just very disappointed because like many, I have had a bit of a gut full on the over promising, under delivering and we don’t need 2 million Gb’s a day. Sad….seem like a great company to deal with.

I had a fairly complicated network situation, some sites not responding, all others working well. Applied to all devices, all browsers. Was an issue with IP addresses and DNS servers, buried deep in the bowels of cyberspace. The Launtel support agent, Danny, was knowledgeable and patient and helped me work through a detailed diagnosis at my end,… Read more ·  1

and then provided a satisfactory workaround until the router provider produces a fix. Top shelf support!

Launtel has been great, from organising the installation through to the internet service itself, and especially their customer service, particularly at a time when customer service seems to be lagging across many other organisations. We will definitely continue using Launtel. It suits our needs perfectly and seems to be the only service of its… Read more ·  1

kind, whereby you pay for daily usage, can pause or have the service on standby and not be charged for the days you don’t use it..

The entire experience has been straightforward, reliable and well supported. Highly recommended.

I recommend Launtel as your provider as the customer service is the best and they are all so helpful in getting your Internet up and running as quickly as possible Show reply

I've used Launtel for years with an FTTP service however, for almost 3 years I've had dreaded 5G with another ISP due to horrible copper wiring and no FTTP in my new home. I'd had enough and needed Launtel to help me diagnose and fix my end. Turns out I needed a few things to happen. Launtel informed me of the bridge taps (extra phone lines) in my… Read more

home, so I had an electrician out to isolate them, still no good. Launtel agreed and requested an NBN technician to come and have a look. He diagnosed a problem, fixed it down the road and I suddenly had double the bandwidth I was getting. However, STILL problems persisted. Samii from Launtel had arranged that technician and did not hesitate to arrange for another one to come out. This technician found the REAL fault, and now I have the best speeds and latency I can get on FTTN in my home.

Samii endeavoured and persevered to get this job done. She understood that I am a network engineer myself and that I had some idea of what I was talking about. When I said the problem has to be off-site, she agreed, and if anything has helped me confirm I've still got some diagnostic skills myself after many years.

I didn't once feel like I was being doubted or not taken seriously, and Launtel were set on making sure I get the best I can with them, knowing there's not FTTP in my area yet.

I strongly recommend Launtel as an ISP for anyone who is nerdy, or tech savvy. These guys are a bunch of nerds also and are a pleasure to work with if you need support. If you ever need help with Launtel I hope you're lucky enough to get Samii as well :)

Edit:

After Launtel refused to investigate why I was getting random disconnections "on the hour" around 12 am-2 am for a while and wanted me to do the work for them, I changed ISPs.

All they had to do was monitor my connection and see that it was dropping out when it was, but they were not interested in doing so. Wanting me to run a ping program is fine, but the program was only providing my pings to different places; it's not going to explain why something NOT ON MY END was causing the problem. The times the disconnects occurred, during the evening, were indicative of updates or maintenance being carried out at a time when no one would notice during the evening. Some of us, however, are using the internet during the evening and need a reliable, stable connection to do so.

When Launtel tried suggesting it was my network, my this, and my that, I knew, with my 30 years of IT experience, 20 of those years as a qualified network professional, that it was time to find a new ISP.

In the end, I was correct, and the problem was not on my end.

When your ISP refuses to investigate your connection and forces you to run third-party programs to do their investigating for them, it's time to go elsewhere.

I am disappointed that Launtel has let me down, as I rated them quite highly and always recommended them in PC Groups I'm in on social media. The least they could have done was provide a solution rather than try to pass the blame to the end user because they knew I understood what was happening. They tried blaming my older modem, so I said, "Send one out, and we'll see". Not interested. I am still using that modem with my new ISP and have no issues, again, not my hardware or my network.

The bottom line is Launtel were not interested in even attempting to accommodate and help a customer, one who has probably secured them plenty of customers over the years.

It was great that they give you a 1week free trial, in my experience it was needed to ascertain if it was the right service for me. I ended up decdiding it wasn't. Customer Service was generally good, although replies to emails were a little slower than I would have liked. On a day of the weekend just gone apps on my phone failed to open at all. I… Read more

received a message saying connection timed out because internet was slow. This should not happen on 100/20 service, at all! My iPad also kept bumping me off the service and the wifi signal kept fluctuating from 3 bars of the wifi fan signal to just 2. When I enquired about all this, they tested speeds and stability (there end) and said it was stable and at 75mbps download, but I downloaded the Speedtest App on my devices once the internet came back on and the most i got on a phone was 66mbps down and on another device in the house was 54mbps I did not like that they made out my connection was faster than it actually was. I also did not like in their email correspondence where they stated that because my internet tested as stable (at their end) and fulfilled the basic assured speed of around 64mbps that a Performance Trouble Ticket should not be lodged for my service. What The? That was not reassuring! That's like saying well basic is good enough and we won't bother because we say its just fine. There was no mention of why I had the total dropout for 30-60 minutes the previous day or any promise of them helping me get the attainable speed of 95 or even a stable 75. It was also generally costlier than a rival who also has a high review rating, so I cancelled the trial and went to the rival.

Not that good – Not very reliable in our area unfortunately. I do not like the surcharge if you top up less than 100 dollars . Also, why do need yo top up my account when it is down to 20 dollars. We had issues with constant drops out and sent data to Launtel but they wanted their own app which we were not able to download and use. So not do good support when you have issues with internet on a daily basis.

3 years of Launtel and I'm still thrilled with this company! Best Australian Owned and Australian Based Company Ever! In the first 6 months i accidentally dug a hole and stabbed a cable; Launtel had the nbn guys out fixing things and even laid new cable ready for the next upgrade in 12 months, this was all done within a couple of days. My internet… Read more ·  1

has gone out only a few times in 3 years and it's been my fault or the weather each time. But Launtel had me fixed and streaming my tv again within minutes. Now I have the latest nbn upgrades all organised by Launtel. Love these guys! I could even pay daily if i wanted too! and Pause it if i go on a long holiday which saves me money.

This company has been absolutely brilliant - proactive, knowledgeable, supportive. I have nothing but good to say about their service and attention to detail. The only reason we are leaving them is because our needs have changed. Show reply

I have been with these guys for nearly 4 years, it never ceases to amaze me how fantastic their customer service is and continued great products and flexibility too. I nearly recently went to a very well known satellite provider, due to the special of a mini portable device in the deal, but was so disappointed with customer service or more the… Read more ·  1

point lack there of as well as underhanded pricing model where they thought I was signed up then doubled the mini rental by 50% then they increase the Residential Max pricing after I signed and also charged me without providing the service. I subsequently cancelled and stayed with Launtel. Launtel are honest and in truth the internet speeds are far faster and more reliable than Satellite so I don't know why I even entertained the idea. Thank you Launtel for doing such an amazing job with both products and customer service. Keep up the great work.

I have now been with Launtel for over a year. Unless I am offered bulk loads of dollars to change, Launtel in my ISP. Support staff are second to none. The PING is amazing. Billing is easy. You pay for what you want. Ohh, and they have a personalised referral plan. Launtel should be named ISP of the year. Why?. Not month to month plans; DAY to DAY plans. Bloody amazing. Show details ·  1

Launtel has consistently delivered outstanding customer service over the many years I’ve been a customer, and their recent support has once again reinforced why I hold them in such high regard. Every interaction is handled with professionalism, responsiveness, and a genuine willingness to help, making even complex issues feel straightforward and… Read more ·  1

stress-free. It’s rare to see a company maintain such a high standard over time, but Launtel continues to do exactly that. Their reliability and customer-first approach truly set them apart—top marks all around. Thank you Launtel...

Needed a fast connection quickly and Launtel delivered. Refreshingly expert tech support to be found here - actual service! Much appreciated in this day and age. Cheers Show details ·  1