Launtel Residential

Launtel Residential

4.9

1,423 reviews · Statistics

PositivevsNegative
98% · 1,39919 · 1%
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Adequate Speeds Yes (1,202) · No (14)
Value for Money
4.8 (1,244)
Transparency
4.9 (1,232)
Customer Service
5.0 (1,279)
No lock-in contracts
Speedy internet and quick service activation are appreciated
Can pause your internet service if you're going on holidays

Reviews

1,423 reviews
Vince S.
Vince S.

Great product, fantastic service.

nbn 100/20 Home Fast
Kaiyster
Kaiyster South Australia
 · Verified

The Ritz-Carlton of internet service providers

nbn 100/20 Home Fast
Sam H.
Sam H.

Fast speed, Great service

nbn 1000/50 Home UltraFast
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JGib
JGib

Perfect

nbn 250/25 Home Superfast
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dr
dr · 2 posts

Customer support was fantastic

Launtel Residential

Sean H from customer support was super helpful. Aussie based, very personable and easy to deal with. My issue required a little bit of extra work and he was interested in going above and beyond. Truly surprised to receive this quality of customer support. Will be signing up.

Mike B.
Mike B. Perth, WA
 · Verified

NBN connected in minutes. Amazing Service

nbn 100/40
Bee
Bee Sydney, NSW

Great prices, customer service and options

nbn 50/20
Wayne
Wayne Wimmera, VIC · 2 posts

Perfect

nbn 100/20 Home Fast
Maroun C.
Maroun C. Sydney, NSW · 2 posts

best ISP out there

nbn 100/20 Home Fast
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Quinn K.
Quinn K.
 · Verified

Hidden gem, top notch staff.

nbn 100/20 Home Fast
Sylvain.
Sylvain. Greater Melbourne (Metropolitan), VIC · 3 posts

Great team & advice.

nbn 50/20
Chris
Chris

Terrific service that does all we require

nbn 50/20
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Cuddles
Cuddles South East Queensland, QLD

Deliver over and above

nbn 400/50 NQFastAF
Dan in Brisbane
Dan in Brisbane Far North Queensland, QLD · 14 posts
 · Verified

Suits me perfectly - Opticomm

nbn 1000/50 Home UltraFast
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Fiona L
Fiona L

Amazing customer service

nbn 100/20 Home Fast

A techie friend recommended Launtel's industry-topping speed and customer service - and he wasn't wrong. Launtel were amazing advocates for us when we discovered we were the victims of poor workmanship (blockage in our nbn conduit + removed drawstring). They spent hours writing and calling on our behalf, and talking through each step with me. There was never any sense that our case was becoming too difficult or of being hurried up. Nicholas Bruce in particular was unfailingly down-to-earth, human, intelligent and sympathetic. Amazing customer service!

Questions & Answers

Andrew J.
Andrew J. ·  · Launtel Residential

How much mouth for 25mhp

Launtel
Launtel · 

Howdy Andrew!

Thank you very much for the query
It may be best to contact our awesome CS team on 1800 528 683 and select option 1 as we'll need to check your address to see what plans are available and continue from there. - Zak :)

Guest
Stavros S.
Stavros S. ·  · Launtel Residential

hi, I am with Exetel but thinking of connecting to one of your plans and have an Exetel ZTE H1600 modem.
would that work with your service?

Launtel
Launtel · 

Hey Stavros

Thanks for getting in touch. We should be able to get the device working, I'm not 100% but Exetel rarely lock their equipment. Depending on how well it's running it might be worth upgrading but we're happy to have a go with the ZTE!

James

Guest
Faisal N.
Faisal N. ·  · Launtel Residential

Good day, my property has the NBN device (fibre box) installed. I have checked on launtel website my address has NBN available. What's next for me? Do I need to buy a separate NBN-supported router and connect it to Fibre box or just a Wifi access point?

Launtel
Launtel · 

Howdy Faisal!

How exciting to have your FTTP installed and ready to go, to get connected with Launtel you'll need to have a router that you will connect to your FTTP box, if you require suggestions I recommend calling the team at 12800 528 683 and select option 1 and our lovely team can assist further. :)

-Zak

Guest

Get an answer from our members and Launtel representatives

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Launtel Residential

Details

Plus points go to Launtel for the following:

  • Fast activation of your internet service allows you to get up and running within 20 minutes.
  • Contract-free service provision accommodates a stress-free sign up, as you’re not locked into anything if your circumstances change.
  • Internet doesn’t become slower or make you wait for buffering during peak times, since the company states that it purchases extra bandwidth for times like these.
  • Convenient service add-ons via a DIY online portal make the experience of signing up for internet with Launtel easier. These include the ability to pause your service when you go on holidays, and no fees being charged for re-connecting your internet after you move homes.

Positive reviewer feedback about Launtel:

  • Fast internet speeds and a stable, reliable internet connection were highly appreciated by reviewers.
  • Helpful and responsive customer service provided from within Australia contributed to a stress-free experience when dealing with Launtel.
  • Switching providers was easy, and involved filling out some online forms, with a short processing time until approval.
  • The ability to turn off or ‘pause’ your internet service when you’re on holidays was highly valued by reviewers.

2023 ProductReview.com.au Awards logo

Launtel has won a 2023 ProductReview.com.au Award in the Internet Service Providers category, marking the company's third win. Reviewers loved the internet provider's value for money and exceptional customer service.

Compare all Launtel Residential listings
Launtel Residential nbn 100/20 Home Fast
  • Award Winner 2023
  • +2 more
Launtel Residential nbn 100/20 Home Fast5.0
(121)
Launtel Residential nbn 50/20
  • Award Winner 2023
  • +2 more
Launtel Residential nbn 50/204.9
(92)
Launtel Residential nbn 100/40
  • Award Winner 2023
  • +2 more
Launtel Residential nbn 100/404.9
(47)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Typical Evening Download Speed 95Mbps50Mbps95Mbps600Mbps
Max Upload Speed 20 Mbps20 Mbps40 Mbps50 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandalone
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 100 Mbps50 Mbps100 Mbps1000 Mbps
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Visit official website

Contact info for Launtel Residential

  • ABN: 34107572341 and 65105201928

Extra Information

Mint Telecom
Australia On Line
Aussie Broadband
SpinTel Internet
Occom

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