Launtel Residential

Outstanding NBN & Customer service at an affordable price. Try them. YOU WILL NOT BE DISAPPOINTED. I hope they start a 4/5G mobile phone service too for me to use.

I have only had to call infrequently for Launtel Support, but today I had Hayden on the line. He was fantastic. Patient, helpful and walking me through fixing the problem, which today involved a factory reset and set up. On the few other occasions I have had to call in the 3 years since I have customer, every time the person I have spoken to goes over and above to help me...and fix it! Well done. You're all stars.

Very reliable, fast and love the pause option as we can turn off when not using and then simply turn on again- From pause to reconnect takes usually a matter of minutes. Launtel problem solved and gave us internet when others thought it was too hard .Great team of people too. Love Launtel and highly recommend!

Thanks to your team for the fabulous service during set-up. After putting up with daily drop-outs for almost a year with no resolution, a family member convinced me to try Launtel. I can't believe how fast and reliable it has been since switching. Tonight was the ultimate test as I had to run a zoom session for work. Normally I'd have to stay back at the office late as my home internet was so unreliable. It was flawless! This will change my life. Thanks!

We are so impressed with Launtel’s excellent customer service and the flexibility of being able to pause the service when we want to. Having a holiday house the ability to be able to switch the service on and off and only pay for when we use it is a great way to go. The big service providers could never match the flexibility and customer service Launtel provides.

Having moved from a wonderful FTTP to a less than stellar HFC NBN connection, James and the boys at Launtel made sure that our HFC connection was back up to spec and put the pressure on NBN to fix it in a reasonable time.
Speeds and latency have been perfect (when NBN finally fixed their network!) but Launtel have made sure that every step of the way i was notified if there was ever an issue.
I can only say wonderful things about Launtel and will continue to recommend it :)

Launtel is excellent, they did what my previous ISP couldn’t. I have been having constant internet drop out for 2 months with my previous ISP and after calling their customer services multiple times, they could not fix the issue and every single time I called them I had to explain the issue over and over again. I decided to change ISP to see if it fixed the problem and saw Launtel excellent review. After changing to Launtel, the issue persisted but the support provided by Launtel was excellent. Within a week, they managed to resolve the issue, ...

I use it as a back up service for fttp and it's been faultless on all levels. From customer service to end usage and speeds. Simple, logical and effective.

We moved over to Launtel in April from another mega-conglomerate ISP who we had been with for over 15 years. Only had 3 or 4 major issues in that time, but EVERYTIME it became a massive saga to fix the issues - which were normally faulty routers supplied by the Company. Last time early this year, that was it for us. As beautiful as Cape Town is to visit, I want my local support from an Australian who understands IT and can help. I don't want to know more than the "support team" do!

Launtel have provided a stable connection from day #1. Th...

I've been with Launtel for over a year and found them to be an excellent ISP, perfect for my static IP and general support needs. Day to day billing makes for a flexible cost saving solution when you're away for parts of the year, and perfect for tax calculations.

My nbn connection was recently distrupted by a lightning strike and I was able to immediately speak to a Launtel support officer (on a Saturday) who investigated the connection and tasked an NBN technician. The issue was solved in a timely manner and Launtel kept me updated the whole time. 5 stars.

We switched to Launtel after our previous ISP (who had up until now been excellent) was having some issues. They have been brilliant - fast speeds and great customer service. The switch over required some tech help, but they were proactive, called me (I was at work and couldn't do anything, but Gemma was very helpful) and when I spoke to them when I got home, Nicholas got it sorted very quickly and stayed on the line to go over other things which really helped. So far, very impressed.

I was a Telstra Bigpond user for the best part of 15 years. After being told by them that a FTTP upgrade wasn’t available, I tried Launtel who said it was.

I signed up to the 400/25 plan and paid the $200 NBNCo fee. Within 5 minutes I was ‘churned’ from Telstra FTTN to Launtel FTTN and 2 hours later I had an install date for the FTTP from NBNCo.

Through the whole process I had Launtel workers emailing me updates and then when I asked a question they called to talk me through my questions…

If this reflects the standard of their service and customer support moving forward, then I’ll be a pretty chuffed customer…

They churned me in mere minutes from my previous provider. Their guidance and follow up was second-to-none.

My previous NBN FTTN provider was always disconnecting yet hiding behind NBN's tests that the line was ok. (A lot of apparent VDSL and ADSL 'problems' actually stem from issues with the individual ISPs' servers rather than NBN line problems; it's often difficult to discern the difference if you are an end-user).

Launtel also provide the end-user with amazing metrics and data showing their server, router and network status - this has to ...

I am an international student that has returned to Australia for my masters. My initial internet experience in Australia was atrocious. Back when I came for my undergrad, the service provider I would use constantly gave me measly slow internet download speeds of 2-3 mbps speed and 100kbs of upload speed, at BEST. It gave me a horrible impression of how this country's internet was. This time however, things were different. One of my friends had recommended me this service and told me that they were reliable. As a content creator on YouTube, I ne...

Launtel support have been great in getting us going, even giving NBN a kick in the butt after they cancelled the install twice - now of course as expected with NBN speed is less than half of what is advertised, excuses about too many users on the tower - its like the taxi driver charging 20 passengers but only picking up 3 - but they all had to pay