Launtel

Put in an application for a FTTP residence. Received a response after 2 days, and replied to the email (as requested). Nil response to that after 4 days, so I sent another reply. No response received ever.

Terrible customer service, it's a shame considering the other reviews.

I’ve been ISP hopping for about 2 years at one point I took advantage of Launtel’s free trial and it was incredible connected in minutes along side my existing ISP enabling me to hop to another. After several more ISP hops I’m with Launtel to stay so reliable fast as they say it is no ISP comes close I’ve tried them all.

As a migrant starting a new life in Sydney, I was confused with all the contracts, fees and unwanted bundles that other Telcos offered. I was unsure which one to pick and how to avoid unsolicited extra costs, but now I'm absolutely satisfied with my choice that is Launtel. Their business model is unique, extremely flexible and suits all my needs, their support is speedy, relevant and helpful. Highly recommended.

Easy setup - just plug and play

Very responsive customer service - the
team gives you individual attention

Great speed - haven't seen any downtime and streaming is very good

Easy billing - all it takes is a card to setup regular payments

The connection is reliable. I haven't had too many speed issues, perhaps only once or twice.

I have felt the company has responded very well to any questions or concerns I've had. I highly recommend purchasing a separate router (not an old service provider's one) and set that up with the help of Launtel on the phone. I purchased the Netgear $200 router from Officeworks and it is working well.

Launtel provides a great service for a reasonable price. You can try them out for a 7 day free trial by signing up and be connected in less than 30 minutes. We tried and we were very impressed once I figured out which port to plug into. For not much more than our previous connection, we got much faster and more reliable service and I never needed to sit on the phone for hours on end to get started.

Speeds are always as promised, exceptional service and incredible support with ultimate flexibility! Exceptionally happy with the overall quality of service and would highly recommend to anyone looking to gave the best online experience.

Launtel offer the option to change your speed on a daily basis. Also you're only charged by the day and can pause at any time! And they even offer a 7 day free trial which is what sold me on them in the first place. Came for the free trial, staying for the stellar service.

3 drop outs in five months (all due to nbn fw)

Phone/message is answered quickly, and problems resolved with minimum of fuss.

Worth paying a bit more for reliability and speed on FW

Connection has been very good, initially had low speeds but the team were able to identify the problem was my router. Since changing that it has been greatly improved and very steady.

Was very excited to hear this Tasmania company had hit the mainland. Having a daily rate (no contracts!) you can pause at any time is great. The service is very prompt and local Australian's. Speeds are great as unlike most small ISP they aren't dealing with resold backhaul. They deal with NBN directly. Never slows down. If lucky enough to have FTTP they can even give you up to 1 Gigabit connection. Just crank the speeds for times you need maximum download speeds then drop back down to normal and only pay higher rate as needed.

Been very reliable connection and any planned outages are notified over social media etc.

Since moving my FTTP connection to Launtel my expectations for an ISP have been exceeded in almost every way possible. From the extremely fast and reliable network, to the features that no other ISP offers, like change of speed daily, no connection fees, ability to pause the connection, they simply outclass every other ISP on the market.

No drop outs and great help in setting up for a person without a great deal of tech knowledge. Peace of mind with the free week to make sure the package is the right fit!

Launtel impressed me a lot:
- fast connection time
- good customer service
- responsive support when there is an issue
- fast network as advertised
- connection is reliable
- the customer service also help giving suggestions on LAN configuration

Launtel is really awesome and I would say this is the best service provider.

Just signed up with Launtel yesterday arvo. I was attracted by the switching on/off and charge daily feature. The transferring was seamlessly apart from some hiccups from NBN. Damian the MD response to my inquiry at 12am! What a excellent customer service!

So far the speed is great as promised (100/40). Highly recommended.

One suggestion though, the sign up step can have more details about the outcome. i.e. let the customer know that what's going to happen next. I was not certain that if I have recharge first to get connected and I only received a zendesk email saying it's in progress.

Very happy with the Launtel, incredible customer service, good speeds, reliable and this daily charge model and flexibility pricing/speed is amazing. Currently working from home so it does matter a lot having a good connection speed e.g. video conferences.

Also, proactive follow up calls and emails make it very personalised,

As advertised and definitely will be continuing with them for a while. Customer service is superb and they make you feel like they care and are always willing to help. It is also rare to find speeds and services advertised that live up to the hype but with Launtel they manage to.

Firstly NEVER heard of these guys! Doesn't matter check the reviews, look at the claims, 1 week free trial at top speed if you wish. TRY them you wont be disappointed and yes fast support if you need it

Im glad I found these guys as their prices are good, with good support by email (haven't tried their phone service too much) and good speeds. No need to get stuck with contracts and you can pause your service if you don't want to. The payment is deducted per day and you can upgrade your speed and it will be changed within 24 hours (delay from vocus, not Launtel as mentioned on their site)
The support people are locals so that helps a lot. Highly recommended.