1,807 reviews
Excellent customer support and very reliable service. Unlike some larger ISPs where first-line support often just follows a script and makes you repeat meaningless troubleshooting steps, Launtel felt more like being helped by a knowledgeable neighbour who actually understands the issue and tries to solve it properly. The pricing is also very… Read more · 1
competitive. When compared after other providers’ promotional discounts end, the difference is not that significant. Also, because Launtel allows you to pause the service when you are away, it can actually work out cheaper if you travel or leave home for more than a couple of days, even considering any restart fee.
As a heavy gamer, I have also been very happy with the ping, speed, and overall connection quality. So far, the service and support have been excellent.
I also want to add that before moving to Launtel, I had been struggling for nearly a week with an initial activation issue from another large ISP. While I was considering switching providers, I contacted Launtel with some questions. Sean, who helped me, was extremely proactive and helpful even though I was not yet a Launtel customer at that point. He took the time to understand the situation and gave me practical advice on how the issue could potentially be resolved.
After this experience, I honestly do not think I will need to change ISPs again while I am staying in Australia.
I have now been with Launtel for over a year. Unless I am offered bulk loads of dollars to change, Launtel in my ISP. Support staff are second to none. The PING is amazing. Billing is easy. You pay for what you want. Ohh, and they have a personalised referral plan. Launtel should be named ISP of the year. Why?. Not month to month plans; DAY to DAY plans. Bloody amazing. Show details · 1
We recently switched to Launtel as our internet was often dropping out and we were having difficulty watching apps on our TV due to slow internet speeds. The process of switching was very easy and quick and we were able to use our existing modem. We had a 7 day trial period which allowed us to test the plan (800/85) we had chosen. We discovered a… Read more · 1
lower plan (500/50) was sufficient for our needs which Launtel facilitated within a few hours. This plan costs slightly less than what we had been paying in the past. There is no lock-in contract, no cancellation fee and you can change your plan for a small fee of around $5. There was an issue with our NBN router. Launtel organised for a new router the next morning then NBN had an outage, once again sorted by Launtel by that evening. Our internet speeds are now great averaging 300-400 download and around 45 upload, 20-40 times better than we had with our previous supplier. Throughout our short time with Launtel their customer service has been outstanding, with multiple emails from their team keeping us informed all the way. We are super happy with our choice and HIGHLY recommend Launtel.
Reviews with attachments
CEO Damien personally facilitated resolving a complex churn-out that was being repeated blocked at NBN for no sensible reason. This required escalating in NBN so that the churn-out could be completed. I appreciated the work and communication that Damien and team made, sometimes well after normal business hours, to get the job done. You wont get… Read more · 1
such a level of service at the big name ISPs and shows an authentic belief in providing real customer service. I judge a business by what it does and not what it says. I can recommend Launtel to you, especially to the homelab community.
Amazing team! Every staff knows well about IT and are super helpful. Plus their plans allow you to change or pause by day, which is great for people who travel a lot. I’m still enjoying the free trail and can’t love it anymore. Show details · 1
After stuffing around with Telstra for 12 days trying to get connected I cancelled them and talked to Launtel who had me connected the same day! Their wifi speeds and service have been fabulous, I'm very happy with it. Show details · 1
Lachie from Launtel Residential was extremely helpful during the process of me upgrading from FTTN to FTTP. I am very happy with the service from Lachie - Initially I knew nothing about upgrading but Lachie helped me understand and I left feeling knowledgable and confident in the purchase. Don't let this one go anywhere. I was able to go from… Read more · 1
20Mbps Download and 4Mbps Upload to 1000Mbps Download and 100Mbps Upload. What more could you want? Thanks Launtel!
I have been with Launtel for a couple of years now best ISP in Australia speeds are always consistent support is very helpful. I Recently just Upgraded my Speeds to the new Crank it plan 2000/200 very nice speeds. Show details · 1
You’d think choosing the cheapest plan from a provider is a win—until you hit peak times and suddenly your bandwidth gets halved, latency issues, or worse. Many providers claim their rated speeds just because you might hit it briefly at the start or end of a busy period, but the reality is usually frustrating. On top of that, support often feels… Read more · 1
like an afterthought.
With Launtel, it’s been the complete opposite. For the past three years, my speeds have been consistently stable regardless of peak times—no congestion, no surprises. Their support team goes above and beyond, even notifying me about NBN outages in my area before I was aware of them myself. The level of transparency, reporting, and proactive communication is outstanding.
I can honestly say my experience has exceeded every expectation. The attached screenshot shows my computer being on wifi with 10ms ping is insanely good! If there was ever a service worth tipping or paying a little extra for, This is it.
Amazing quality service, easy to switch between desired speeds at anytime you want! Smooth gaming experience! Show details · 1
- +2
Having recently completed the trial period with Launtel, I am pleased to continue with service of the company. My initial experience with Launtel's customer service has been exceptionally positive; the team has consistently demonstrated attentiveness, professionalism, and a proactive approach to support. Regarding internet performance, I observed… Read more · 1
download speeds of 945.29 Mbps and upload speeds of 43.31 Mbps via a direct cable connection, aligning with the advertised rates. Initially, I encountered slower Wi-Fi download speeds of approximately 150 Mbps. However, after consulting with customer service, I upgraded my router to a TP-Link BE6500, which resolved the issue. The previous router, provided by my former ISP, was identified as the source of the performance limitation. Overall, I am very satisfied with Launtel's service.
I am back to Launtel. Everything seems go smoothly. Unpause the button and 5 mins activation. No charge. Even I met an offline issue and tech onlive chat still followed my inquiry, thanks Danny. With his helps, I was able to re-set up Router and now enjoy surfing online. Too flexible, No fixed plan, no cancellation fee. no fussy. you can enjoy all day long speed! not 7-11 pm.... Again, once not sure which one is better, I choose Launtel ! Show details · 1
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Latest follow-ups
Fantastic company that provides honest speeds and fantastic service. Would never ever go back to the big companies ever again after switching to launtel. Their service is amazing !!! Show details · 1
Follow-up · Switching was super easy launtel had our internet up and running within an hour Technical support is instant can’t fault it Speeds are fantastic always fast
Have been in Tasmania for 4.5 years and have had nothing but trouble with other Internet providers, slow speeds, drop outs and inability to log on. Since signing up with Launtel we have had zero issues, speeds are are promised and zero drop outs to date. Always able to access internet. Very happy with tis service. Show details · 1
Follow-up · Apart from setting up a new router, which was made very easy and quick, I have had no need of support from Launtel. The system has worked perfectly since sign up with no drop outs or issues. There have been no Billing surprises, a reminder is sent when I am near the end of my credit and I can top up as I see fit. Setup was very easy with the… Read more
I've been using Launtel for the last week, and I couldn't be happier with the service! They truly deliver on their promises, and I'm consistently getting the advertised speeds of 250Mbps download and 90Mbps upload. The connection is reliable, which… Read more · 2
is a huge plus for both work and streaming. If you’re looking for a great internet provider, I highly recommend Launtel! Thank you for such a fantastic experience!
Follow-up · I've been using Launtel for over a month now and am extremely satisfied with their service. Following recent upgrades to the NBN backbone, I switched to the 1000/400 Mbps plan. I consistently achieve speeds of 920 Mbps download and 330 Mbps upload with latency of 3 ms, which is very stable. The reliable connection makes it ideal for cloud backups,… Read more
In-depth reviews
I've had a number of ISPs over the years that while being Australian, their support was outsourced overseas. A few years ago I was having a frustrating time with my then ISP as I was being bounced around in their overseas call centres trying to sort out an issue, so I decided to look for a new ISP. I stumbled upon a review of Launtel on the… Read more · 1
Ozbargain website and based on that, I transferred my internet to Launtel and haven't looked back since.
Launtel aren't the cheapest ISP, however I'm happy to pay a small premium for the level of support they provide as all their support staff are based in Tasmania. A case in point was a recent issue I was having with my internet as it would go down every Friday at 11:00am and would need my OPNSense router to be physically powered off to get the internet back up. Over a period of a few weeks, I was given tremendous support from two of their technical specialists Sophie and Lachie. They provided excellent and thoughtful suggestions on what the issue may have been and provided a plan of how they would resolve the problem. They followed up regularly by email and offered more help if needed. It turned out that a few obscure settings in OPNSense were not configured correctly that caused an issue at midnight Thursday UTC. I believe any other ISP would have provided zero support had my internet service been with them, as they only support (in a very limited way) routers they supply.
Thanks again to Sophie and Lachie for their professional and support!
New pause unpause charges. FYI. Phone experience asking for some info before making any decision. Extremely helpful and clear information given. Also apologetic re recent change. We have two houses and live 4 nights in one for work and than 3 nights at ‘holiday home’. Seemed launtel would be the answer from heaven, however they have introduced… Read more
‘unpause charges’ of just over $5. The way this works is you can pause a service, but now when you unpause it, you are charged. For us, each week we would pause one place, unpause the other and then do the same again on return ie 2 unpauses. $10/week extra….over $520/year extra. Our work is about to change so it might be once a month soon. Even if we did it once a month between the 2 properties, it would work out as an extra $120/year. This threw the spinner into the thinking cogs when doing the comparison of having 2 internet permanently serviced homes. Just very disappointed because like many, I have had a bit of a gut full on the over promising, under delivering and we don’t need 2 million Gb’s a day. Sad….seem like a great company to deal with.
Launtel are the BEST. Internet provider.... Period!!!.. JUSTIN.M... you sir are a LEGEND Sir... Thankyou... So I Had a no internet problem for 2 days.. ...turns out to be a Port fault... Didn't know at the time that was the problem... 4 people Tried everything to rectify it.. I even got stood up by NBN who didn't show coz itheir system was showing… Read more · 1
internet going to the port.. Limbo it was for me.. Yay.... Unhappy about the situation I went back Into Launtel. Live chat to let them know NBN didn't show and and hoped someone could do something to help me... A few minutes past and into the chat came a dead set LEGEND.. Justin.M... Full of apologies and empathy for my situation.. He genuinely wanted to help ... He was Ultra cool, calm, collected, apologetic and determined.. . Justin.M step by step eliminated everything he could think of to try and help me. We tried everything... Again..... Still nothing.. Same readings but still no internet.. All avenues exhausted another booking with NBN was on the list and I asked Justin curiously what are the things that could cause this problem.. and he replied.. Hmm... there was a long pause then he asked.. will you Let me try one more thing... He raised an order with NBN to use port 4 instead of port 1 .. asked me to plug in to port 4 And BOOM... I have Internet agiain.... Unbelievable... Hours and hours of trying this and trying that, scans and diagnostics...still nothing... Justin was determined to help me and simply applied a bit of common sense and practicality to the situation and the problem was solved swiftly and efficiently... He needs to be commended for his ability to solve this problem as he obviously is a good hearted person who is 100% dedicated to helping the people he is employed to serve... Thankyou Justin.M... You sir deserve all the praise you get... You are the true example of a dedicated representative . It is obvious you are good human being and a valuable commodity to Launtel.. Launtel is very lucky to have you as part of their organisation and I hope they see this review and commend you on your fine efforts resolving my issue...You are one of the many reasons I believe Launtel is the greatest Internet provider in Australia and that is why I have been a loyal customer for several years and will be for many more to come... Launtel are one of the only companies that can truly claim to be 100% Australian.. Thankyou Launtel for the 100% great service you provide and thankyou to all that tried to help me.. oh and thankyou to Samii, the fine young lady who I had a lovely informative live chat with at the end.. you are a sweetheart.. you are great people.. keep up the outstanding work and outstanding service you provide... Thankyou so much and much love to you all..
Positive reviews
Launtel has consistently delivered outstanding customer service over the many years I’ve been a customer, and their recent support has once again reinforced why I hold them in such high regard. Every interaction is handled with professionalism, responsiveness, and a genuine willingness to help, making even complex issues feel straightforward and… Read more · 1
stress-free. It’s rare to see a company maintain such a high standard over time, but Launtel continues to do exactly that. Their reliability and customer-first approach truly set them apart—top marks all around. Thank you Launtel...
Needed a fast connection quickly and Launtel delivered. Refreshingly expert tech support to be found here - actual service! Much appreciated in this day and age. Cheers Show details · 1
SamiiA Helped me to reconnect my internet today, it had been inadvertently unplugged. I am clueless about anything technical and very elderly and slow. She was kind, polite, patient and very very helpful. I recommend this company wholeheartedly. They are based in Australia and they are all very very helpful. Show details · 1
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Negative reviews
I've used Launtel for years with an FTTP service however, for almost 3 years I've had dreaded 5G with another ISP due to horrible copper wiring and no FTTP in my new home. I'd had enough and needed Launtel to help me diagnose and fix my end. Turns out I needed a few things to happen. Launtel informed me of the bridge taps (extra phone lines) in my… Read more
home, so I had an electrician out to isolate them, still no good. Launtel agreed and requested an NBN technician to come and have a look. He diagnosed a problem, fixed it down the road and I suddenly had double the bandwidth I was getting. However, STILL problems persisted. Samii from Launtel had arranged that technician and did not hesitate to arrange for another one to come out. This technician found the REAL fault, and now I have the best speeds and latency I can get on FTTN in my home.
Samii endeavoured and persevered to get this job done. She understood that I am a network engineer myself and that I had some idea of what I was talking about. When I said the problem has to be off-site, she agreed, and if anything has helped me confirm I've still got some diagnostic skills myself after many years.
I didn't once feel like I was being doubted or not taken seriously, and Launtel were set on making sure I get the best I can with them, knowing there's not FTTP in my area yet.
I strongly recommend Launtel as an ISP for anyone who is nerdy, or tech savvy. These guys are a bunch of nerds also and are a pleasure to work with if you need support. If you ever need help with Launtel I hope you're lucky enough to get Samii as well :)
Edit:
After Launtel refused to investigate why I was getting random disconnections "on the hour" around 12 am-2 am for a while and wanted me to do the work for them, I changed ISPs.
All they had to do was monitor my connection and see that it was dropping out when it was, but they were not interested in doing so. Wanting me to run a ping program is fine, but the program was only providing my pings to different places; it's not going to explain why something NOT ON MY END was causing the problem. The times the disconnects occurred, during the evening, were indicative of updates or maintenance being carried out at a time when no one would notice during the evening. Some of us, however, are using the internet during the evening and need a reliable, stable connection to do so.
When Launtel tried suggesting it was my network, my this, and my that, I knew, with my 30 years of IT experience, 20 of those years as a qualified network professional, that it was time to find a new ISP.
In the end, I was correct, and the problem was not on my end.
When your ISP refuses to investigate your connection and forces you to run third-party programs to do their investigating for them, it's time to go elsewhere.
I am disappointed that Launtel has let me down, as I rated them quite highly and always recommended them in PC Groups I'm in on social media. The least they could have done was provide a solution rather than try to pass the blame to the end user because they knew I understood what was happening. They tried blaming my older modem, so I said, "Send one out, and we'll see". Not interested. I am still using that modem with my new ISP and have no issues, again, not my hardware or my network.
The bottom line is Launtel were not interested in even attempting to accommodate and help a customer, one who has probably secured them plenty of customers over the years.
Thanks for taking the time to leave such a positive… Read more (+3 replies)
It was great that they give you a 1week free trial, in my experience it was needed to ascertain if it was the right service for me. I ended up decdiding it wasn't. Customer Service was generally good, although replies to emails were a little slower than I would have liked. On a day of the weekend just gone apps on my phone failed to open at all. I… Read more
received a message saying connection timed out because internet was slow. This should not happen on 100/20 service, at all! My iPad also kept bumping me off the service and the wifi signal kept fluctuating from 3 bars of the wifi fan signal to just 2. When I enquired about all this, they tested speeds and stability (there end) and said it was stable and at 75mbps download, but I downloaded the Speedtest App on my devices once the internet came back on and the most i got on a phone was 66mbps down and on another device in the house was 54mbps I did not like that they made out my connection was faster than it actually was. I also did not like in their email correspondence where they stated that because my internet tested as stable (at their end) and fulfilled the basic assured speed of around 64mbps that a Performance Trouble Ticket should not be lodged for my service. What The? That was not reassuring! That's like saying well basic is good enough and we won't bother because we say its just fine. There was no mention of why I had the total dropout for 30-60 minutes the previous day or any promise of them helping me get the attainable speed of 95 or even a stable 75. It was also generally costlier than a rival who also has a high review rating, so I cancelled the trial and went to the rival.
Hi Arj, Thank you for taking the time to write a review… Read more (+1 reply)
Not that good – Not very reliable in our area unfortunately. I do not like the surcharge if you top up less than 100 dollars . Also, why do need yo top up my account when it is down to 20 dollars. We had issues with constant drops out and sent data to Launtel but they wanted their own app which we were not able to download and use. So not do good support when you have issues with internet on a daily basis.
Hey Doris, I’m really sorry that your experience with us… Read more
Recent reviews
Recently changed the contract with Launtel from my name to my wife's name as she runs a business from home. One short and easy phone call was all it took and no loss of internet connection during the process. I have absolutely no complaints regarding Launtel's service, connection, reliability and consistent speeds. Have not lost service once since signing up. Would highly recommend to anyone. Show details · 1
Incredible service from Launtel - from real humans! Their support staff were with us all the way through, from confirming our modem would work, to troubleshooting when we had issues. Shoutout to Sophie R for her late night calls and emails as we worked through some problems with our service. She was always easy to understand, direct with her… Read more · 1
advice, and it was clear that she just wanted the best outcome for us. I highly recommend Launtel and I appreciate Sophie for her help!
Hi Sophie, All good, thank you very much for your professional assistance and support in resolving this complex issue with the NBN box update. Your expertise and timely help are truly appreciated. Thank you again for your time and outstanding support. Show details · 1
Just joined Launtel and I’m already blown away. The connection is incredibly fast, super stable, and the whole setup process was effortless. It’s refreshing to finally have an internet provider that delivers exactly what it promises. Highly recommended! Show details · 1
I called to check the status of the opticom upgrade that I thought was in place, turns out I was out of date and they had a 500/50 plan for me that was cheaper than my current plan, i swapped instantly! Jacob the rep was great! 10/10 service I will be staying with Launtel Show details · 1
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Hi Lmk, Firstly, thanks for taking the time to write… Read more