Aussie Broadband

The technician was on time, Polite, quick, yet methodical. He cleaned up after himself, He listned well and understood tall he customers needs - I encountered No problems. I did read all the required information beforehand, so i kind of knew what was going to happen on the install date. Show details ·  1

After being with starlink for years due to crappy NBN connections, I was advised to go fibre. I have heard amazing things about aussie broadband from friends, and their changeover was free so I signed up. NBN technicial took 5 hours to install and didnt have to dig anything up at all, still no charge I was gobsmacked it was that easy. Straight… Read more

away did a speed test and and I'm pulling 1000 no problem even in peak times. AB is so easy to deal with and upfront, the account online is super easy to use. all this and it's still cheaper than my starlink!!!

Free Fibre upgrade was a breeze with AB. NBN techs arrived as scheduled. Did a very good and clean install inside my Rack! The new NTD is nice and small now. Would note I did hire a private cabler to create the internal fibre pathway in my ceiling to have the NTD where I wanted. AB are offering a free upgrade which does not include complex installs as NBN techs won't go inside your ceiling for safety reasons. Show details ·  1

Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload speed well off the mark at between 4 and 5 when it should be 20 but my uploads were negligible in the 24hrs so we need more time to assess. Overall could not ask for more. Well done Aussie Show details ·  1

Team members Dylan was pleasant, very knowledgeable and patient and explained everything. Help line pleasant and very helpful 2nd call assistance with connecting the modem very pleasant and helpful Show details ·  1

I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with no pressure or upselling. The upgrade process itself was seamless, with clear… Read more ·  1

communication at every step and realistic timeframes that were actually met. Installation and activation were completely pain free, with everything working exactly as promised from the moment the service went live. It was refreshing to deal with a company that values professionalism, transparency and customer experience. The speed and reliability of the connection have been excellent, and the process to get there could not have been easier. I would confidently recommend Aussie Broadband to anyone considering an NBN upgrade.

Yesterday I received my Eero 7 pro modems. Attempted todo self set-up,ran into problems. I rang Aussie Broadband and I can’t paise the technician Tyson who assisted me complete the set up very quickly. Now with the new modems we are receiving very improved download speeds on our FTTP NBN connection. Thanks again for great service over the past 15 years. Show details ·  1

Aussie Broadband service was excellent. Had communicated with them twice before taking the plunge to join them. The consultants were not hard selling and it was just comfortable dealing with Aussie Broadband. Was informed about the Black Friday sales and to wait for them. Decided to join the 100/20 speed as it was cheaper than the 50/20 speed, at… Read more ·  1

least for 6 months anyway. The 50/20 speed is more expensive than with other ISPs but you pay for the excellent service and it’s well worth it. We received the modem yesterday. It took all of 5 minutes to set it up. We are getting a faster speed than with our previous ISP, possibly due to the TP-Link modem that was supplied 2 years ago. The Aussie Broadband modem is a Netcomm one. It was just plug and play and scan the QR code to get the wifi going. We have hard wired the main computers to the modem router and we are getting a speed of 47mbps. Our maximum line speed is 50. Upload speed is still limited to under 8mbps. We might have to change to a Cat 6a cable rather than the Cat 5 cables that we had. Two Cat 5e cables were supplied in the box as well as the cable for the DSL line. The wifi speed is a little less at about 36-42mbps but much better than the 25-35mbps speed that we were getting with the previous ISP. The Aussie Broadband app is simple to use and a mine full of information. I would recommend Aussie Broadband to anyone who would like a first class service.

After some hiccups which was not the fault of Aussie, our fast HFC connection is up and running. Connection is solid and have recorded speeds up 547Mbps. It's good to talk to a support person with an Aussie accent! Show details ·  1

Amazing customer service and seamless transition from our old provider. Show reply

Absolutely ridiculously easy to sort out. Came and hooked me up with fttp within 2 days of initial query. Super professional and no hastles at all was connected immediately and have solid 500+ downloads. Using 3rd party website. Couldn't recommend these guys enough. Show details ·  1

Consistently fast especially during the peak period of use 7pm - 11pm Show details ·  1

Very prompt helpful staff, patient with client, issues and installation of modems completed promptly Show details ·  1

Started my application on Saturday morning at 8am, my line was migrated and up and running by 10am. Getting my actual line speed which my prior telco (who had kindly leaked my personal details previously) couldn't get right. Added bonus I can use my router of choice (Netgear RS600) without it being hobbled by some overpriced locked down telco router and having to deal with double NAT issues Show details ·  1

My Aussie broadband help connections for NBN and fast Internet thank you Show details ·  1

I've been with Aussie for a little over 3 years now. When I had a 1000Mbps connection with them it was always around 950Mbps even during peak times. Currently I have a 500Mbps connection (downgraded to save a bit of money) and it is regularly around… Read more ·  1

540Mbps. Independent DNS tests I have done have shown that Aussie's DNS servers are the fastest for me to worldwide locations. Never had dropouts (other than rare scheduled maintenance of course, which I get plenty of warning for and are done during off peak times). Always had good customer support experiences with them too, I like the fact that all of their staff are located in Australia. They are very transparent and open about everything. Only con is that they are slightly more expensive, but all of the above makes that worth it for me.

Have been client of ABB for 9 years after ditching the big T. Noticed a simple problem with mobile phone and was waiting on phone for over a hour yesterday waiting and today another half hour. Sent an email online to ABB - no response. Called in to… Read more

their Traralgon office today 20/2/2026 and was very politely told they are not providing support for non-corporate and non-business clients any more. Called in to the local Optus store to discuss change over. We have 2 mobiles, VOIP and fast NBN. Salesman was beside himself and could not believe that residential services are no longer serviced. WHAT!! Did this really happen today? Is it true? Looks like ABB has dropped the ball big time. We residential clients helped build ABB, now we are ditched? In the past ABB has been brilliant and exceptionally helpful. I have even left rave reviews online. So sad. Sorry ABB management, but you have made a real mistake especially after the recent take overs. Were the shareholders asked for their opinion? By the way, I found the problem with my mobile and changed one small configuration - not bad for an old geyser eh. Looking for another provider..... :-(