Aussie Broadband

I have been a customer for many years I have not had too many problems and if I did have an issue it was soon fixed by their brilliant staff. top notch for me.

Their broadband service is good, however if you are one of those people who still want a land line DO NOT engage the services of this company. Beyond incompetent. Telstra are better that’s how hopeless their staff are.

Easy and efficient installation- hardest part was cancelling my Optus ADSL.
Aussie Broadband support staff are polite, efficient, helpful and most importantly easy to contact - Australian-based and well staffed.
I have not had one dropout or slow down in the NBN service - very impressed and strongly recommended

Very reliable, no dropouts since working from home the last few weeks. Pretty much 80%-90% of the advertised speeds at all times. Using HFC connection to the NBN within 10km radius of Brisbane city

Excellent service.
Consistently get 100 down 40 up. Great product from Aussie. No drop outs. Service desk staff very knowledgeable, caring and patient.
Easy installation. Mobile application very helpful and simple to follow

Issues:
Level 2 support are arrogant, and rude.
Level 2 support just say "looks normal!"
Level 2 support don't show you the value of "Respect" instead they say, "NOTHING CAN BE DONE"
Level 1 support is amazing, friendly, cool, & respectful.
Was told that the recent fault i'd made, was my "problem" and that they were going to close this, even though the issue was clearly present in aussie broadband, they denied this, and instead said, "if you don't like it, move on, you're not in a contract with us." Utterly disgraceful.

Would not recommend these people for support & / or friendliness. Would recommend them for Download & Upload speed though. - Alex.

I reluctantly changed providers to ABB from iiNet after I've been with them for 12 years, but recently their customer service dropped the ball.

So far they are great, I like the ease of reporting faults through the app and the speed of getting back to me.

I hope they keep up the service, otherwise I'll move on again. It is not worth staying loyal to anyone these days.

its as good as I expected. I haven't had any issue for the past 3 months.
the service is awesome and I receive email if I need help and emails to see if I need any assistant

Internet connection is great. Connection was super smooth, and the internet service is as promised. The service is so good I've no need to contact them.... if I were to do so, am sure it would be responsive. They are the only company to offer a 100/40 plan at a competitive price.

Have been with Aussie Broadband for two months so far and couldn’t be happier. Internet is very reliable and fast. No issues at all so far. Had some trouble getting connected using my old modem from a different provider, but called customer service and they look the time to talk me through it even though my old provider would have put it in the too hard basket straight away. Strongly recommend trying this company.

Sign up and connection was a breeze. Done with a 10 day period with NBN technician.
No drop-outs and speeds are within expectations during the 'lock-down' period where most people are working from home. Very reliable connection so far during the massive draw on the NBN network. Happy to pay the little extra for local customer support - to be honest we all should!

First call was great, connection great and no issues changing.
So far so good, happy with speed of internet, price for seniors reasonable.
Customer service fast and amazing, thanks guys.
Thanks Aussie Broadband

With my previous provider (AAPT), I was told the tower was congested and speeds would not be any better. I enquired with Aussie broadband about speeds, they told me the tower wasn’t congested, I changed to Aussie boardband and my speeds have been fantastic.

Been with few NBN providers but Aussie Broadband is the best great speeds and when you call to speak to staff it's in Australia not overseas. Great customer service. Love Aussie app can do anything on the app. If anyone wants to join them you should cause there awesome. If you do join use my promo code to get your first bill $50 off promo code is 3343407

Looked on their website to compare nbn plans. Had someone contact me within a day or so. Could not join up for financial reasons. Have had countless calls and emails from them since. Have asked to be taken off the contact list but the emails still come through. Harrassment tactics.

Since moving to Aussie Broadband can only say great things about them! Excellent value for money, communications with us are spot on they understand customer service! The quality of service is always spot on and they never lets us down!

What do I know? I used to be the sales and training director for 3 Mobile and Vodafone in Europe and have a team of 80 inbound and outbound teams! So I know how the job should be done and what to do and so many of your competitors where you guys never fail in our experience!

Keep up the great work Aussie Broadband and from a customer to all your employees you are great a job as well! You set the standard and raise the bar for all your competitors!

Mark May

We connected to the NBN a month ago and although we experienced some initial teething problems we are now experiencing the best internet service we have ever had. Thanks Aussie Broadband for the efficient and friendly help we have received from your staff. Highly recommended.

It just works, works well, works all the time.
What I want in an internet company is no contact, because everything works.
It does help to live on a hill.

Pricing is very competitive yet you still get top notch support and quality internet.
I have constant >94/36 speeds regardless of time of day and knowledgeable support answer calls promptly should you ever need to contact them.
Plenty of options for advanced users while also being very easy to setup and track your account details via their mobile app.
I can't think of how they could improve!