Aussie Broadband
- aussiebroadband.com.au
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8,050 reviews · Statistics
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Reviews
Perfect !!
NBN 100/20 (Family)I moved from my previous provider tangerine. Aussie broadband going perfect so far.
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Thank God for Aussie
NBN 50/20 (Everyday)So far, so good! I cancelled my previous provider (tpg) of 10 years due to appalling customer service. I did some research and decided to go with Aussie after seeing their fantastic reviews. It has been a pleasure dealing with this company thus far. I have my internet all set up with little or no stress. Beautiful service! It’s such a relief. I’m looking forward to a long and positive association with Aussie.
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good internet but customer service is getting rude
NBN 25/10 (Casual)Been with them a while and went to another for lower price. When the other service provider's internet became bad, I wanted to return and faced a grumpy customer service online messenger. I thought once off experience and signed up online myself. Saw a few promotions online but they were for new customers only which isnt clearly stated so when i went to online help for promotions for existing customers, got brushed off again to search it myself. ABB - only your internet is good. Customer service has deteriorated.
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Getting started
NBN 25/10 (Casual)I used my existing modem and had some problems. Harry from technical support was amazing. So patient and helpful. All up and running now.
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Best NBN provider
NBN 100/20 (Family)I moved from Optus to Aussie few years ago and I’ve had the best experience. They always notify you of any outages before it happens, customer service is great, always speaking to someone in Australia and not abroad. Cost of their plans are fair and I wouldn’t even hesitate to pay extra because of their exceptional service. Well done Aussie.
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Great service.
NBN 50/20 (Everyday)Customer service is exceptional. Reliable, no issues. No delays with call backs. Right price for my budget.
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ustomer Service Technical Support
Aussie BroadbandThe consultant who assisted me was absolutely marvelous.
I would like her supervisor to know that she assisted me showing excellent knowledge; unwavering patience and absolute professionalism. I was very impressed with her skills and customer service attitude.
quick connection
NBN 25/10 (Casual)I switched to Aussie after I had waited for 14 days from setup of the modem for Telstra to provide service.
Aussie had me connected within 6 hours of placing the order!,
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Perfect
Aussie BroadbandGood customer service and technician did great job very satisfactory
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Very happy customer
NBN 1000/50 (Power House)Very happy felt like a valuable customer not a number
Happy to join the family and so thrilled be ve rid of optus
Wonderful service
NBN 100/20 (Family)Amazed by the speed of the connection and setup time. It took around 5 minutes on the phone to order a new connection and provide personal details. Got connected in under an hour. The internet speed is really fast. Surprised by the excellent quality of the service provided.
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Mostly good. 42 mb is ok
NBN 50/20 (Everyday)Paying for 50 and getting 42 to 45 mb isnt good
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Just love supporting Australian brand!
NBN 50/20 (Everyday)I have been with this company for awhile! I just love how they responded my need so quickly and efficiently! Just love it! You have done brilliant job!
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Really good ISP
NBN 100/20 (Family)Really great service. When I had an nbn fault. They organised an nbn co. tech and it got fixed promptly. Can't ask for more than that.
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Great provider. Stick with them
NBN 25/10 (Casual)previous provider outage ...all of Victoria, one week after commencing. Phone lines continually engaged
Contacted Aussie BB and was up and running one hour later.
Excellent service and worth paying a little more
Marcel North Warrandyte
Questions & Answers
I presently am a Telstra customer with nbn broadband and modem phone. Will my Telstra modem be suitable to use to connect when switching to Aussiebroadband? Telstra modem model number is DJA0230
Telstra Smart modem v1.1. Indeed a fair modem a few years back and you could use it with some tweaking I guess - https://www.aussiebroadband.com.au/help-centre/internet/byo-router-settings-nbn-guide/ contact the ABB helpdesk to be sure.
However the NetComm NF20 Wi-Fi 6 that ABB sells is much better, faster and worth the $$. It has the following: Mesh-enabled for seamless connection to CloudMesh Satellites, Automated Wi-Fi issue resolution with Wi-Fi AutoPilot, Gigabit connection to high-speed fibre networks, Support for VDSL2 and Voice, and Wi-Fi visibility and assurance with the Wi-Fi Analytics Platform. I binned the Telstra Arcadyan (V2) modem, that had a number of issues and Telstra would not replace, for the above. I run a wired gigabit ethernet network and mesh WiFi. The Netcomm is by far superior and is configured by ABB. All you do is plug all cables and your set. If you require VoIP porting, include it in the request. Do not cancel your Telstra service until the number is ported to ABB. Best switch ever!
Wow, thank you so much John! That is some fantastic advice. :-)
Just popping a comment here to confirm that Telstra modems usually work with our NBN services, however if you have a home phone that function on the modem is often locked to Telstra.
Cheers!
- Sarah
Thanks John and Sarah. This is very helpful
How long would it switch from another network provider to Aussie broadband as we are wanting to change and are hoping it will be within a day if possible
Should be pretty much straight away if you have a running connection and a suitable modem … I think they say up to a day but it is usually within 20 minutes. Each time I have done it, it has been almost immediate.
Ok that’s perfect because dodo took 3 days and was really hopping it wouldn’t be that long again
Once my fibre upgrade was done it was activated the same day. (I went from fibre in the street to FTP).
Live in between Cairns and Townsville in Queensland and am wondering if anyone else in this area can tell me about their internet connection and if aussie broadband meets their needs TIA
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Details
About Aussie Broadband
Aussie Broadband is an Australian-owned and operated internet service provider that’s been in the business for over 16 years. With an aim to meet the internet, phone, and mobile service needs of Aussies, they focus on providing a high quality service at a great value.
They offer following nbn™ plans:
- Starter nbn™: $59 a month for those with basic internet needs.
- Casual nbn™: $69 a month, great for singles and couples.
- Everyday nbn™: $79 a month, perfect for households with a few users.
- Family nbn™: $99 a month, suitable for families and households with multiple users.
- Power User nbn™: $129 a month for those who need high-speed internet.
- Power House nbn™: $149 a month, Aussie Broadband’s fastest nbn™ plan.
You can also include a phone and a modem/router with your plan. Aussie Broadband doesn’t charge excess data fees on any plans, and back their product so much that they don’t do lock-in contracts.
Points of praise:
- Most reviewers found that Aussie Broadband’s customer service was excellent. They reported that representatives were very helpful in troubleshooting issues, and were patient in answering questions and explaining their product, particularly with less tech-savvy customers.
- Reviewers also said that the provider’s internet speeds were top tier, and suitable for their needs.
- According to reviewers, the process of setting up their internet with Aussie Broadband was simple and straightforward.
Aussie Broadband has won its fifth ProductReview.com.au Award, taking out the top spot this year in the Internet Service Providers category. Reviewers thought the provider was good value for money, and appreciated the top-notch customer service they received.
 | | | | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $79 | $99 | $69 | $129 |
| Typical Evening Download Speed | 48Mbps | 97Mbps | 24Mbps | 243Mbps |
| Max Upload Speed | 20 Mbps | 20 Mbps | 10 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 100 Mbps | 25 Mbps | 250 Mbps |
Contact info for Aussie Broadband
- ABN: 29132090192
Extra Information
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