Aussie Broadband

As a new customer of Aussie Broadband since August, I have not been experienced in dropout.
If they need maintenance service in my area, they always give a notice.
Very happy with the connection.

Happy with the service. NBN and home phone. Speed 50, unlimited data. Reasonable price. No problems. No dropouts. Good speed. No contract. Staff really helpful and patient. Great having customer service officers within Australia to talk to. Would highly recommend this service to anyone looking for reliability and good customer service.

Was referred in March 2019 by a fellow customer up her in East Maitland where I recieved $50 of my first bill, honestly all i can say is no dropouts!!! Constant communication from Aussie Broadband giving prior warning to maintenance times, so that is does not come as a shock and you can plan around it. Been with several providers and this is my best experience.
If anyone wants to doubt me wrong then give them ago and get $50 off your first bill using code [details removed] to receive $50 off you first bill as I did and my referred back in March.
Thanks

Since getting connected with Aussie Broadband we have had absolutely no problems!! No drop outs no connection issues. That is with multiple devices being connected at the same time!! Recommend this company to anyone who may be looking!! Such a quick an easy process!!

I recently signed up for ABB nbn. Have to say from start to finish it was a seamless process. Very impressed. The NBN tech even turned up 15 min early. Once i had the modem connected, we had internet however were not sure if it was still with our old provider that we had not yet cancelled or with ABB. We called ABB was on hold for no less than 2 minutes, he ran some checks and we were already switched over.... very happy.

Great connection and service, and speed is excellent but the best part is definitely the customer service even after 10pm and always with a positive attitude and helpful. The customer service team are best in regional VIC and based on my conversations from the techs Aussie is providing much needed employment.

Aussie have been efficient from get go.
I have fibre to the node and with Aussie its faster than my previous carrier with fibre to the house.
Thank you Aussie for making the process simple and easy

We switched from the number 4 provider with whom we had our ADSL2 to AussieBB because we were frustrated by the decline in both service quality & reliability after a takeover a few years back. The changeover & performance over the last couple of months has been excellent. Aussies customer service & follow-up has been great & it's been a completely painless exercise. Dealing with local tech support is so refreshing & the price, speed & reliability has exceeded our expectations

So far, Im very pleased with Aussie Broadband. Its wonderful to speak with Australians in an Australian call centre, who arent just reading a script. Had some teething problems connecting initially via FTTN but it was an error by NBN Co (how surprising!) The AB team were great at resolving this issue. A separate service connection to fixed wireless worked immediately, no problem at all. Glad I made the switch from Optus. Very few dropouts so far with AB on the FTTN connection.

Unhappy with previous provider due to dropouts hourly. After 4 phone calls i gave up and decided to go with ABB. 2 hrs from initial contact to internet that works.

I was unhappy with my previous provider as they had an outage for an entire day so I called ABB. Within 15 minutes my service had churned across and was working again. I logged into the portal and enabled IPV6 and a bolt on static IP and the service has been working brilliantly since.

I highly recommend ABB, they are a little more expensive, but you get what you pay for.

I have suffered so much heartache with different ISP’s which failed to immediately solve any of my issues and were too slow at doing anything. Since singing up to aussie it’s been nothing but a breeze, i was connected in less than a day and the live chat feature is the best, only took a couple minutes to chat with them and were able to offer me some actual help in getting my NTD fixed, all that only took a few minutes, where as my previous isp’s it would’ve taken them 2 weeks and many hours wasted being put on hold. I would never think of switching to any other providers, aussie broadband might just be it

Lots of problems in first 3 weeks but very helpfull support staff and wonderful to be able to contact 7 days a week - always received callback at appointed time
Happy with final resolution of problem

The set up process went without a hitch and ABB kept us very clearly informed all long the way, especially as NBN team had to make hardware changes at our residence prior to HFC connection. It's been up and running for two months now and the service has been fantastic. Although ABB is not the rock-bottom cheapest provider, you definitely get what you pay for (and some!). Highly recommend ABB to anyone else in the market.

Very reliable and no I have not experienced dropouts, have not had any issues to this date. They always let me know well in advance if there is to be maintenance. Very happy

Great service from a local company. Every aspect of the setup of my internet service went smoothly (who likes moving house...) and have had no problems with connectivity reliability at all.

Apart from excellent NBN speed quality, customer service is their main focus and is second to none. Staff are always helpful and always treated me politely everytime I needed help. Keep up the good work Aussie Broadband!

Fast connection. Issue at beginning not working but was something I’d done wrong. Phone tech talked me through it. Hasn’t missed a beat since. Would recommend Aussie Broadband for service and reliability