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Lindsay WMetropolitan Adelaide, SA
- 2 reviews
What great real help
Amazed after 4 frustrating years with Telstra business to ring a help line that offers timely reliable advice, even when ringing in the middle of an outage was advised I was 8th in line with a wait time of 4 minutes and 40 seconds and it was accurate last 3 times I rang was less than a minute. No handing off or indefinite on hold music. Such a breath of fresh air. Keep up the good work
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Good shopperVictoria
- 7 reviews
No complaints about this company
We have been with Aussie Broadband since we got the NBN. All the way through they have been helpful, answered questions and given excellent service. Can't fault them, so different to other telco companies we have used.
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IzakSouth East Queensland, QLD
Service excellence
In today's world where everybody promises you everything and gives you nothing in the end but issues, Aussie Broadband buck the trend on every level I was impressed with them.
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Lots of drops outs
I changed to TPG after frequent drop outs with Aussie Broadband. TPG at double the speed and the same price with no drop outs is a no brainer. I hope others will find my review helpful
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JohnNew South Wales
NBN EXPERIENCE
Very happy with the initial installation of NBN. Kept informed as to where things were at. Have had a couple of dropouts but have been kept informed as to what was happening. So far so good.
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Ben ECLIFTON HILL
- 3 reviews
- NBN 50 (Standard Plus)
- Verified customer
Used to be good, now one of the worst of the bunch...
Constant dropouts, and never close to the speed upon what I purchased (NBN50, at $70/ month). When I complained, I received the worst 'customer service' imaginable; condescending, accusatory ("well, we've never had a complaint from you before..", as if I'm going to instantly phone their difficult-helpline the second I get an internet dropout), patronising, rude, and constantly tried to pressure me into 'closing the complaint'.
Never have I felt so spoken down upon by a company. Apparently these guys used to be good, and they were actually great at signup/ initially however, something has clearly changed.
I'm already looking forward to my contract to be over.
1 comment
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SophiaGreater Melbourne (Metropolitan), VIC
Aussie Broadband NBN is the way to go
I just would like to say what a fantastic service Aussie has provided, it was an
> easy and seamless process. I was a bit nervous switching over to NBN as I had
> heard all sorts of bad stories. My friend told me about Aussie Broadband, so I
> was ready to take the plunge. I had been with another provider for many
> years,but I thought I will give Aussie a go. You kept me informed every step
> of the way on everything. My friend got $50 dollars off her bill for referring
> me, and I got $50 dollars off mine. I have spoken to the customer help ...Read more
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juergenAU
- 24 reviews
- 1 like
Outstanding Service
At the time of switching to the NBN, I signed up with Aussie Broadband as I was no longer limited to Telstra.
When your internet connection works, it doesn't really matter who you are with - you just pay your selected provider. When it doesn't work, there is a huge difference.
Aussie Broadband's service is fantastic. Through no fault of theirs, I have had to contact them on a number of occasions to get the NBN working as expected. It is a relief to speak to competent people without having to go through the scripted small-talk and repeat yours...Read more
elf to each person you are passed to. Their technical skills are matched by their communication skills. Normally, I would be happy to pay a premium for this level of service, but their prices are competitive too, so choosing Aussie Broadband is a no-brainer!Similar opinion? Write a review on ProductReview.com.au!
AnnieMid North Coast, NSW
Amazing service.
Being an elderly customer I have had occasion to contact Aussie a few times since my NBN and VOIP connections earlier this year.
The prompt service and assistance is exceptional.
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NicoleGreater Melbourne (Inner), VIC
Best customer service
I moved from big telco to Aussie because I was frustrated with the customer service and effort required to engage with big telco. I highly recommend. Amazing the difference. Aussie worked well with NBN to get me connected, and to iron our initial issues.
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HasGreater Melbourne (Outer), VIC
- 6 reviews
- NBN 50 (Standard Plus)
- Verified customer
Great Service, much better than others
Love the service and consistency, this is the first time I have experienced a internet connection without a dropout. Heaps better than over rated Telstra connection. Customer support is good and the connection was done within hours.
Got it on a 6 month special so pricing is really good for the service.
Highly Recommended
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Julia CAU
- 2 reviews
Going downhill faster than an olympic bobsled
They were terrific for 8 months and now its all dropouts and buffering with 30+ minute waits for support. Support people are nice. But I'm looking for another ISP because the dropouts are destroying my evening viewing.
1 comment
Official RepAussie Broadband
Hi Julia, we're very sorry to hear that. Dropouts can either indicate a nbn problem, or it will indicate a wifi issue. If it's a nbn issue then switching isp's unfortunately doesn't usually solve the ... Read more
problem. Wifi will depend on the router being used. There's only a 5 second queue time currently, so I would recommend getting in touch with the team to do further troubleshooting to find out what is causing the dropouts. Cheers, MelSimilar opinion? Write a review on ProductReview.com.au!
BenPerth, WA
- NBN 100 (Family)
- Verified customer
Perfect Connection - Better than could have been expected
I put in my application before NBN was available in my area, as these guys were so highly recommended by my colleagues. Even when the NBNCo pushed my "ready" date back 3 times, they kept my order in the system.
I was connected within 48 hours of my address going ready for service. I didn't even have to check and remind them, I woke up to the email on the ready date confirming that my order was submitted and my hardware dispatched.
The Network Connection Device was sent out on Friday and was in my hands by Monday Morning. Only thing I could ha...Read more
ve asked for here is using a better carrier than Australia Post, but we got there in the end. When my service was connected I had a few teething issues, but these were with my own equipment and the support team did whatever they could to assist. When I fixed up some of my own silly mistakes, I was then able to get full speed through the connection! Will 100% recommend these guys again. Best NBN Provider I've ever come across, and I deal with a few.Similar opinion? Write a review on ProductReview.com.au!
Easily installed and great service
Reliable connection, easy to connect to our home at a good price, a great company to deal with. Excellent communication throughout process. We are a happy household with Aussie broadband NBN internet service
1 comment
Official RepAussie Broadband
Fantastic, NMal! Thanks so much for your review, we really appreciate it. We're so glad that everyone's happy at your household. We are always looking to improve our customer experience so if you see ... Read more
anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ProductReview.com.au!
Andrew M.Murray Region, NSW
- 2 reviews
Simply the best.
Since the NBN rolled out we have had nothing but problems with 3 different providers.
When we switched to Aussie all those issues disappeared. They listen and then they actually help.
They even tried helping me when was with a different provider. I wish I switched sooner.
1 comment
Official RepAussie Broadband
We're glad to have you now, Andrew. Welcome on-board. We're glad that the team has been able to assist you so far. Thanks so much for your review. Have a great day. Cheers, Mel
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Lorraine. BrisbaneSouth East Queensland, QLD
- 2 reviews
This is great! No issues, great communication.
No connection dropouts, plenty of notice for maintenance whether scheduled or emergency, runs seamlessly. Easy to use app and web interface. Customer service is awesome, Australian operators so no language barriers. Very happy customer.
1 comment
Official RepAussie Broadband
We're grateful to hear that. Lorraine. Thanks so much for taking the time to share your experience with us in a review. We really appreciate it. We are always looking to improve our customer experienc... Read more
e so if you see anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ProductReview.com.au!
Bron PE01319-01Sydney, NSW
- 2 reviews
Very good service
I am so happy with Aussie Broadband, reliable service, good connection and am informed if there happen to be any outages. The invoicing is very clear and there are no surprises.
1 comment
Official RepAussie Broadband
Wonderful! thanks so much for your review, we really appreciate it. We love reading about customer experiences and we're glad to hear that yours has been reliable so far. We are always looking to impr... Read more
ove our customer experience so if you see anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ProductReview.com.au!
GeoffCentral West, NSW
Works well
Much better than telstra adsl 1, reliable does not fade in and out.Easy to work with , quick service do what they say when they say they will do it on the day.
1 comment
Official RepAussie Broadband
Thanks so much for your review, Geoff. We're so glad to hear that the connection has been reliable so far. Have a fantastic day. Cheers, Mel
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AussieBB did the hard yards
AussieBB took on the frustrating job of installing a landline where Telstra and Optus refused point-blank. Also had to deal with an incomplete job done by NBN. At all times kept me in the loop as to what was next on the schedule.
1 comment
Official RepAussie Broadband
Thanks cmp, we're glad to hear that we were able to help during what must have been a frustrating experience. Thank you so much for sharing your experience with us, we really appreciate it. Have a great week. Cheers, Mel
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we moved city and it was good to start fresh with new provider
no issues, good admin back up, really provides a good service at a good price, it was good to get away from the off shore help line and a pleasure to be understood.
1 comment
Official RepAussie Broadband
Welcome aboard, none. We really thank you for your review and for taking the time to share your experience with us. We're glad that the team has been able to assist and it's a pleasure to speak with t... Read more
hem. That's just what we want. We are always looking to improve our customer experience so if you see anything that we can do better, please let us know. Cheers, MelSimilar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Jackasked
Hi Guys, would the following modem be compatible with your NBN?
TP Link TD-VG5612
1 answer
Official RepAussie Broadband
Hi Jack, yes, that modem should be compatible with all nbn service types and is also listed as being an nbn compatible modem by nbn too. Cheers, Mel
Ron R.asked
Are there reviews for fixed wireless NBN?
2 answers
None
Official RepAussie Broadband
Hi Ron, it's impossible to figure out the type of experience that you'll have on fixed wireless based on someone else's review. Fixed wireless is a completely different service type where everyone in a neighbourhood shares bandwidth at the tower, regardless of their isp. The nbn tower is before our network and that's where people experience the problems. You can read about our Fixed Wireless plan here: https://www.aussiebroadband.com.au/help-centre/nbn/plans/fixed-wireless-plus-faq/
Kateasked
Standard senior package prices
Do l need to have a landline
1 answer
Official RepAussie Broadband
No, you do not need a landline if you do not want one. Hope that helps. Cheers, Mel
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Official RepAussie Broadband
Hi Ben, we're sorry to hear that you've had a bad experience. Unfortunately, we do need customers to let us know if something is going wrong with their service and help us to troubleshoot the issue. W... Read more
e provide a portal and an app so that you can lodge a fault or run tests yourself to help isolate the problem so you don't have to do anything immediately with a dropout. Our tech team are available to help from 8am until midnight to help solve issues or raise a trouble ticket to nbn. I hope that helps explain our trouble ticket process. One day we will be able to detect issues with customer services on an automated system, but currently, customers need to contact us if they are experiencing problems so we can work our magic to try to fix them. Cheers, Mel