Aussie Broadband

Smooth. Faultless. Ultra quick. The ABSOLUTE BEST experience I’ve had with new technology and installation. Thought I would never write words of praise and appreciation like those above. At 70+ years old and having many technical disappointments in the past, this Aussie Broadband installation, customer service (Laura is great), ease of… Read more

installation and SPEED is astonishing. How lovely to hear a friendly, clear, articulate AUSTRALIAN customer service representative. Top marks!!!

If you asked me 12 months ago to rate, it would have been 5 stars. I would have canceled 6 months ago if not for the exceptional service I had before. It's only taken this long because I thought it was one bad experience and was convinced they would solve the problems. I moved from one place with FTTP to another place also on FTTP. I was still in… Read more

my first 12 months of a discounted rate, but they dropped the discount when I moved house and wouldn't retain it, which is so silly. Moving house is the easiest time to switch providers, and I was penalised for staying with Aussie.

Then I had constant latency issues when play games at night. Massive 3000ms spikes. Support kept blaming the router, which I kept saying makes no sense, because it's the same technology (FTTP), and same hardware as my last house. My new office is far closer to the router than the old place.

MONTHS of this. To the point where I ended up paying $400 for a high end router, which is higher spec than the aussie broadband routers. Did not fix a thing.

Coming all the way to this week where I decided it was time to move on, loyalty in 2026 is a stupid idea. I've been getting internet dropouts multiple tiems a day. It's not the router, devices stay connected, and network traffic is not affected with my network drive and homelab still working fine. Disconnected in multiple important calls for the end of an almost 2 year long project at work. Go to their website to check my account, and it says their is increased latency for international services, with an almost 2 week timeline to resolve. Firstly, why on earth is a major ISP taking 2 weeks to resolve a problem like that. Secondly, zero communication of that outage/latency despite my communication preferences.

So many support calls over the last 8 months. Don't think a wait time was ever less than 30-45 mins. Even cancelling the service was painful. Chat was a 45 minute wait. So I called, I was 2nd in line. Almost 45 minutes later i connected with an agent. Want to close your account? Well the accounts team can't do that, they'll route you to customer care. Thats an extra 30 minute wait time. "We can't see your outages, but thats OK, we'll LET YOU close today" as if I needed their permission to close my account despite the absolute nonsense gaslighting of the last 8 months.

I am hotspotting internet for the next few days rather than deal with this ISP again.

People fly budget airlines but expect poor service, so they aren't disappointed when the service is poor. I did not connect a service with a budget ISP, but the service was worse than budget ISP. Thats the most disappointing part of the experience. Their service could be great, and for you it might be. But when something goes wrong, don't let their brand fool you, do whats right for you, not for them.

I have been with Aussie for 6 years now - since I moved into my house. When I first joined I was blown away by the great customer service. For the first time in many years I've had to get in contact with their support team in the last week. One evening last week I sat on hold for ninety minutes before giving up. Yesterday I was in the chat queue… Read more

for 60 minutes before I reached the front of the line and because I'd walked away from my machine they closed the chat session and I lost my place. I just went and tried again and found that I am 29th in queue. Clearly customer support is no longer a priority. I am now in the process of looking elsewhere.

My wife and i have been customers of "Aussie Broadband" since August 2018 when NBN commenced in our regional City. We are very happy customers and highly recommend Aussie Broadband to everyone. ⭐️⭐️ They originated in Morwell Victoria, hence their… Read more ·  2

customer & technical support staff are all located in Australia. Aussie Broadband give amazing telephone and live chat support for any questions or problems that you may have. Aussie Broadband are very competitive with their pricing and can supply full services including Landline Voip if requested. Yesterday i had the pleasure of being assisted by a live chat lady named Vicki. Vicki was a very pleasant real person not a computer Bot! Vicki was very knowledgeable and helpful, assisting me immediately hence my inquiry was completed with one chat. Thank you so much Vicki. ⭐️⭐️ My wife & i rate Aussie Broadband AAA+ 10 out of 10 ✅✅ Kenneth & Julie Cumming, Warrnambool, VIC, 3280.

They were quick to connect us and absolutely patient when re-configuring an existing modem that I wanted to use. Thank you, Grace! (Aussie, I'm sure, are proud of you! ) Show details ·  2

company internet and voip is rubbish, it just doesn't work

I have been more than patient and loyal in recent times with Moose Mobile NBN but after so many outages of late including 6 hours today and 8 hours yesterday and others being a couple of weeks ago, as well as hours on hold on the phone then no response, and a chatless online chat tool by also being kept on hold, I’ve had enough. I’ve forgiven… Read more ·  1

them too many times since they changed their network from Optus to Vodafone. SO this morning I did some deep research ( including AI’s input - thank you “Claude”) and decided on Aussie Broadband who receive excellent reviews and address my two main areas of 1. wanting an NBN provider with efficient phone support including pick up within a reasonable amount of time and 2. a reliable NBN connection. I now have a year of fast 500 download speed for only $4 a month more than Moose’s 50 download speed. And no lock in contract on that 12 months of pricing for their 500 download plan. Upon phoning Aussie Broadband this morning, their consultant answered my call in 30 seconds and then had me up and running in TWO hours. Farewell Moose NBN! Aussie Broadband, you are a breath of FRESH AIR!

Aussie Broadband, this is disgusting. I had a payment arrangement in place for my NBN account to be paid around 20 August. Since then, my wife and I decided to move both of our mobile services across to Aussie Broadband as well. We paid $30 each upfront to transfer them over. You then combined the outstanding NBN amount with the new mobile… Read more

services into one bill and told me the whole amount would be debited in early September.

So obviously I took that to mean the account would be dealt with then.

Instead, today, 24 August, you restricted everything. Not just the NBN. Both mobile services as well. Services we had literally just paid to move across to you.

I’ve now had to find another $79 today that we genuinely could not afford just to get our services back on.

That is a horrible way to treat a family.

If you are going to combine everything into one bill, give me a future debit date, then restrict the services before that date anyway, what the hell am I meant to take from the invoice you sent me? Additionally, how am I supposed to call you when you restricted the services?

I’ll now be moving our mobile services somewhere else. I’m not leaving my family exposed to this sort of trash again.

Finally a provider that delivers what is claimed from every point of view. FTTP was available in my area and decided to ditch the hopeless service from the major telco I was with for over 40 years who seem to get only their price increases right. I was forced to lease a land line I never used and when I tried to cancel per the written contract… Read more ·  1

at the time that was denied saying they won't do it despite the written contract sating I can cancel the land line after 1 month then stay just with NBN. So about 5 years ago I took the telco to the TIO for breach of contract and won but then covid hit plus hearing horror stories about unreliable NBN services made me stay the devil I knew.

But now it was time to take a leap of faith and I am glad I did.

Both Aussie BB & NBN kept tight communications messaging at every step. The NBN guy was punctual, did the job in 3 hours and I had 500Mb/s download speed there and then. Setting up 3 eero 7 pro router/access points purchased with the plan was a breeze and I have 100% WiFi on the whole property fence to fence and indoors (single storey spread out double brick house.

After years of disappointments for stuff organised over the internet I was very sceptical but this one went seamless and I take my hat off to NBN & Aussie BB.

Then within minutes of the new service being active I called Aussie BB customer support to ask a technical question and within 1 minute I was talking to someone local who understood what I was on about and provided the answer over a perfect telephone line. A welcome change from those overseas 'pretend' customer services with diabolical processes designed to discourage customers and give up.

The short dialogue was relaxed and within a couple of minutes I knew everything I needed and closed the call. This experience was pure oxygen after breathing foul air for the last 20 years! Encouraged by the great service I also transferred my mobile from another telco famous for losing personal information.

Although the new services are a bit cheaper that was not my motivation, I simply had enough poor customer support and waste hours on the phone to sort out issues always caused by the telco.

Thank you AussieBB, NBN and also the major telco I left who cancelled the old service swiftly without the fuss I expected.

Luke who did our installation in a brand new build was amazing. He really looked after us and went above and beyond. Had us up and running after Telstra and Optus couldn’t get it sorted in time. Show details ·  1

We have been Aussie customers for several years and they were never this bad. In the NW Tassie we have daily problems with internet dropouts, poor connection and very slow speed. This is constant. You ring them and they have no idea. They run diagnostic tests, speed tests and tell you the service might have been stuck in a loop which they have… Read more

cleared, but the problem starts again almost as soon as you hang the phone up. I don’t ring all the time because it is useless. We also have the fast fiber to property NBN, which is in my opinion shit and roughly when our problems started when it was connected. I would not recommend Aussie Broadband and thankfully will be switching soon.

I’ve been with Aussie BB for around 5 years. That’s changing now. They used to be fantastic, however the last 12 months I’ve experienced constant drop outs, having to reset the modem and router almost daily, sometimes several times in a day! If you use the app to report, they might get back to you about a week later if you’re lucky, to assist and… Read more

by then, of course you’ve sworn your way through getting it sorted yourself. If you try to call them, you are stuck in the queue for over an hour and then it’s the usual ‘reset the system’! You should NOT have to do that constantly! Now there are cheaper and better providers around. Sorry Aussie, you need to lift your game, terrible nbn, terrible service. You have lost me and I don’t recommend anyone sign up with them now.

I am sick of the wifi disconnecting off my phone and my Android tablet nearly everyday for about 20 minutes. Does not effect TV and I am not even streaming at the time. Its really annoying Show details ·  1

I have been a loyal AB customer for many years. Sadly, I have to leave to go with another ISP offering 500/50 for the same price of my 50/20 plan. I wish AB well and would be happy to return if their plans become more competitive. Show details ·  1