Super quick connection to NBN
I called Aussie Broadband during my lunchbreak from work. By evening when I got back home my NBN was up and running. There have been two instances when my connection dropped that I can recall but restarting the modem fixed it. I work from home using VPN and its running smoothly.
Customer service in telecommunications is back!
Since moving from Telstra to Aussie, I haven’t once regretted my decision. Aussie have been transparent in all their maintenance and changes, have a real-time queueing and call back system that works and has extremely reliable and consistent network speeds relevant to the plan I’m on. The lack of locked in contract with no additional fees is also a reason to give them a go, you won’t be disappointed.
Who needs Telstra...
Fast no buffering. Great for Netflix for the whole family. Reliable connection all the time. All Aussie call centre. Easy to contact and great to deal with over the phone Perfect!
I have no issues with the NBN service itself, but the router seems having trouble coping. I am not so tech saavy and have no idea why the 2.4ghx wifi is so poor and has trouble streaming even youtube.
overall i am happy with aussie broadband and do recommend it
From sign up to connecting faultless, running like a dream. I was with Telstra for seven years, ok when it's working properly, wait until you get a problem oh boy customer service is hopeless.
Great service and always friendly staff
I came from a Telstra Cable 100Mbps connection to ABB NBN 50Mbps Plan and had a great migration/onboarding experience. It's refreshing to have a consistent and reliable connection knowing it's backed by friendly support staff. So far so good...of course it's not only the good times we remember but also the not-so-good. For now, it's awesome. Also, they're transparent about what you get and keep you posted on outages.
Thanks ABB and keep up the great customer service,
Great company and I don’t have to monitor my speeds all the time now to make sure I am getting what I paid for. I work from home and need to have a stable connection even if it means paying a little more than the market.
Great customer service
Stable and fast connection
Great Customer service
No more drop outs while watching Netflix or Foxtel on Demand since joining Aussie BB, constant drop outs with other provider.
The staff are great, all very helpful and get the job done.
Great service. Top speed
Great service from subscription to installation. One short outage in a month but will full warnings and information supplied in a timely manner. Otherwise consistently top speeds of about 80 down/30 up with 12-15 ms ping.
Personal service a plus
From the start of my journey into the NBN and the personal attention received when phoning Aussie Broadband I am delighted with my decision.
A lot of other companies said my new home didn't exist, but Aussie Broadband found my home.
When they was been a problem with a glitch in upgrading their service I was kept updated regularly, which is a lovely surprise from my previous ADSL supplier.
Restored my faith
We've recently mived & switched over to Aussie Broadband after an IT savvy family member recommended them.
With our old service, a major telco, we had frequent drop outs, & could have no connection for days. You would wait for an hiur or mire to get through to tech support, & their online support was totally useless ... in the end we just waiting until our move to exit the old service
Aussie Broad band is such a refreshing change, we've had no connection issues & great speed, plus we get a wider mobile phone range. When we first joined & I had questions, it was only a short wait to have the call answered. 100% happy
Fast fixed wireless NBN made real
We're rural, therefore its fixed wireless for our NBN. Telstra started ok for us several years ago, but their speed and service delivery went seriously down hill. Aussie took service and technical support to a new level, and could communicate with NBN tech services. New external antenna, new indoor box plus improved local tower connection - and we're very happy!
NBN HFC Sign up seamless, great experience
Experience with moving to Aussie HFC NBN 50 has been seamless, great comms and service and everything has worked first time. Internet service has been faultless, no drops and getting consistent 45-46 Mbps, 35-38 Mbps during peak evening times.
After hearing others complain about NBN I was sceptical to say the least. I did some research and found Aussie Broadband had many favourable reviews. Installation was quick and easy. Service is fast and reliable. Haven't experienced any dropouts thus far. Support staff are very knowledgable and helpful. We are very happy with the service. Highly recommend Aussie!
This is how it should be, absolutely no problems at all.
Everything has been as promised , from the installation , (60+mins ), to the faultless operation since switched on . I went with Aussie NBN after reading Product Reviews . The service and fault free operation was worth more to me than cheaper prices. No regrets
Best service ever!
- great service, fast respond, staff really friendly and answer every questions.
- price is affordable and super cheap(55/month for only 1 person)
- easy to access information and data usage
- no contract! But happy to be with them for a year.
I would recommend aussie broadband with my friends. 5 stars!
Very happy customer!
I have been with Aussie Broadband for a little over a year and have had no complaints and have recommended to friends and family. I have FTTN NBN 25Mbps/5Mbps which is $57 per month. The new app and/or website log in makes it super easy to change preferred speeds and allocated data per month. Whenever I have had an issue I was able to get through to someone SUPER helpful and did whatever they could to fix the problem right away. Support team is A+ and although sometimes there is a bit of a wait, its because they are not rushing people through and are taking the time that is needed with each customer. The expected wait time is also given frequently and is pretty accurate. Most time I have called it has been between 5 - 15 mins wait which is very reasonable.
This is a great service. With Australian based support I don’t like overseas support as they are not probably trained.
It just works. No dropouts no problems no worries. This is a great service. With Australian based support I don’t like overseas support as they are not probably trained and usually have no idea. I will happily pay more to support Australian company and staff.
seems a little faster than ADSL but given we are paying for 50 MBPM service i thought it would be better
we have had a couple of drop outs.
The problem is we had no internet from 1pm till following day with NO communication from Aussie none at all!!!!
we had to ring to see what was happening and zero communication to let us know status of drop out and no communication after it was back on.
terrible customer service!!
However when we first connected the technical staff were patient and helpful.
overall when working it works well and consistent.
Just need better communication when dropouts happen to keep you informed of what's happening.
Surprisingly trouble free
Expected some glitches, some delay as stated (24-48hrs) there were NONE. Installed on time, no formatting of modem required, internet connection was instant - only one short drop-out since connection. Amazing.
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