Aussie Broadband

Aussie Broadband

4.5

8,050 reviews · Statistics

PositivevsNegative
88% · 7,052852 · 11%
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Value for Money
4.4 (5,724)
Transparency
4.5 (5,269)
Customer Service
4.6 (5,800)
Adequate Speeds Yes (5,117) · No (475)
Patient, helpful customer service
High speed internet
Simple to set up

Reviews

8,050 reviews
Gurjinder Singh
Gurjinder Singh

Perfect !!

NBN 100/20 (Family)
Karen
Karen · 4 posts

Thank God for Aussie

NBN 50/20 (Everyday)
Value for Money
Transparency
Customer Service
loosu kat
loosu kat South East Queensland, QLD · 2 posts

good internet but customer service is getting rude

NBN 25/10 (Casual)
Value for Money
Transparency
Customer Service
Lyn
Lyn Gerringong · 5 posts

Getting started

NBN 25/10 (Casual)
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Musty
Musty · 3 posts

Best NBN provider

NBN 100/20 (Family)
Fiona
Fiona Perth, WA · 2 posts

Great service.

NBN 50/20 (Everyday)
Brownie
Brownie South East Queensland, QLD

ustomer Service Technical Support

Aussie Broadband
Value for Money
Transparency
Customer Service
Bill
Bill

quick connection

NBN 25/10 (Casual)
Rainz
Rainz

Perfect

Aussie Broadband
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Giuseppe M.
Giuseppe M.

Very happy customer

NBN 1000/50 (Power House)
Baba
Baba · 2 posts

Wonderful service

NBN 100/20 (Family)
graham
graham · 3 posts

Mostly good. 42 mb is ok

NBN 50/20 (Everyday)
Value for Money
Transparency
Customer Service
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Rob
Rob Sydney, NSW · 2 posts

Just love supporting Australian brand!

NBN 50/20 (Everyday)
D of Q
D of Q Queanbeyan · 47 posts

Really good ISP

NBN 100/20 (Family)
Value for Money
Transparency
Customer Service
Marcel S.
Marcel S. Greater Melbourne (Inner), VIC · 2 posts

Great provider. Stick with them

NBN 25/10 (Casual)

Questions & Answers

Les
Les ·  · Aussie Broadband

I presently am a Telstra customer with nbn broadband and modem phone. Will my Telstra modem be suitable to use to connect when switching to Aussiebroadband? Telstra modem model number is DJA0230

John G. D.
John G. D. · 

Telstra Smart modem v1.1. Indeed a fair modem a few years back and you could use it with some tweaking I guess - https://www.aussiebroadband.com.au/help-centre/internet/byo-router-settings-nbn-guide/ contact the ABB helpdesk to be sure.
However the NetComm NF20 Wi-Fi 6 that ABB sells is much better, faster and worth the $$. It has the following: Mesh-enabled for seamless connection to CloudMesh Satellites, Automated Wi-Fi issue resolution with Wi-Fi AutoPilot, Gigabit connection to high-speed fibre networks, Support for VDSL2 and Voice, and Wi-Fi visibility and assurance with the Wi-Fi Analytics Platform. I binned the Telstra Arcadyan (V2) modem, that had a number of issues and Telstra would not replace, for the above. I run a wired gigabit ethernet network and mesh WiFi. The Netcomm is by far superior and is configured by ABB. All you do is plug all cables and your set. If you require VoIP porting, include it in the request. Do not cancel your Telstra service until the number is ported to ABB. Best switch ever!

Aussie Broadband
Aussie Broadband · 

Wow, thank you so much John! That is some fantastic advice. :-)
Just popping a comment here to confirm that Telstra modems usually work with our NBN services, however if you have a home phone that function on the modem is often locked to Telstra.

Cheers!
- Sarah

Les
Les · 

Thanks John and Sarah. This is very helpful

Guest
Sam D.
Sam D. ·  · Aussie Broadband

How long would it switch from another network provider to Aussie broadband as we are wanting to change and are hoping it will be within a day if possible

VaughnR
VaughnR · 

Should be pretty much straight away if you have a running connection and a suitable modem … I think they say up to a day but it is usually within 20 minutes. Each time I have done it, it has been almost immediate.

Sam D.
Sam D. · 

Ok that’s perfect because dodo took 3 days and was really hopping it wouldn’t be that long again

Stuart C.
Stuart C. · 

Once my fibre upgrade was done it was activated the same day. (I went from fibre in the street to FTP).

Guest
Delia B.
Delia B. ·  · Aussie Broadband

Live in between Cairns and Townsville in Queensland and am wondering if anyone else in this area can tell me about their internet connection and if aussie broadband meets their needs TIA

Guest

Get an answer from our members and Aussie Broadband representatives

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Aussie Broadband

Details

About Aussie Broadband

Aussie Broadband is an Australian-owned and operated internet service provider that’s been in the business for over 16 years. With an aim to meet the internet, phone, and mobile service needs of Aussies, they focus on providing a high quality service at a great value.

They offer following nbn™ plans:

  • Starter nbn™: $59 a month for those with basic internet needs.
  • Casual nbn™: $69 a month, great for singles and couples.
  • Everyday nbn™: $79 a month, perfect for households with a few users.
  • Family nbn™: $99 a month, suitable for families and households with multiple users.
  • Power User nbn™: $129 a month for those who need high-speed internet.
  • Power House nbn™: $149 a month, Aussie Broadband’s fastest nbn™ plan.

You can also include a phone and a modem/router with your plan. Aussie Broadband doesn’t charge excess data fees on any plans, and back their product so much that they don’t do lock-in contracts.

Points of praise:

  • Most reviewers found that Aussie Broadband’s customer service was excellent. They reported that representatives were very helpful in troubleshooting issues, and were patient in answering questions and explaining their product, particularly with less tech-savvy customers.
  • Reviewers also said that the provider’s internet speeds were top tier, and suitable for their needs.
  • According to reviewers, the process of setting up their internet with Aussie Broadband was simple and straightforward.

2023 ProductReview.com.au Awards logo

Aussie Broadband has won its fifth ProductReview.com.au Award, taking out the top spot this year in the Internet Service Providers category. Reviewers thought the provider was good value for money, and appreciated the top-notch customer service they received.

Compare all Aussie Broadband listings
Aussie Broadband NBN 50/20 (Everyday)
  • Award Winner 2023
  • +4 more
Aussie Broadband NBN 50/20 (Everyday)4.6
(2,300)
Aussie Broadband NBN 100/20 (Family)
  • Award Winner 2023
  • +4 more
Aussie Broadband NBN 100/20 (Family)4.4
(1,780)
Aussie Broadband NBN 25/10 (Casual)
  • Award Winner 2023
  • +4 more
Aussie Broadband NBN 25/10 (Casual)4.5
(825)
Aussie Broadband NBN 250/25 (Power User)
  • Award Winner 2023
  • +4 more
Aussie Broadband NBN 250/25 (Power User)4.4
(224)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79$99$69$129
Typical Evening Download Speed 48Mbps97Mbps24Mbps243Mbps
Max Upload Speed 20 Mbps20 Mbps10 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedUnlimited
Max Download Speed 50 Mbps100 Mbps25 Mbps250 Mbps
Compare all Aussie Broadband listings
Visit official website

Contact info for Aussie Broadband

  • ABN: 29132090192

Extra Information

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