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Great internet and service
Very reliable internet connection. Have had for fourth months now and no issues at all. The customer service is fantastic - always very quick to get through to them and they are Australian based.
So far so good
Most speed test (except one) have been above 42. Can't complain about that.
Reliability is good. Only one dropout but that seemed a network issue so it wasn't just us.
So pleased I changed
Excellent and easy service to change too customer service very supportive and set up so quick can't say anything negative about service or staff .well done and a big plus no overseas call centre
What can I say? NBN has recently been made accessible in my area. I was tossing up between Telstra NBN & Aussie BB. The value for money won me over! I ordered online yesterday, and received my package in less than 48hrs! Connection was too easy with help from the great customer service. I came from ADSL, so the speeds I’m experiencing are just phenomenal! Highly recommended A+++
Customer service is outstanding
After having a horrendous experience with our previous NBN supplier (Belong), it has been nothing but a wonderful opportunity to experience a company who actually care about their customers.
Aussie has provided amazing customer service and the effort required in changing over to them was flawless.
By far I would recommend Aussie as an internet service provider for anyone who is looking for a company that cares.
Have had a problem
Aussie broadband still drops out at least 4 times a day other than that it fine the app is easy to use so you most time don’t need to ring the support line often and when you lines are still long but they tell you that straight away and service always gives 100 per
very nice customer service, really helpful for a beginner to Australia,
I have to say that the app is wonderful, easily to use,worth the price.
The service of ab , in the main, reliable.，wanna say thanks.
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Very happy with everything. No long wait on hold when I called.
Nbn connection happened without dramas. Since then one dropout but it was resolved by turning the modem off and on. We’re very happy with our service. Would definitely recommend Aussie
- NBN 50 (Standard Plus)
- Verified customer
Excellent product at a competitive price.
The transfer from my previous NBN provider was fast and efficient. When I needed information about retention of my email address, and the possible change of account settings, advice was professionally and quickly provided by a most friendly and helpful staff member located in Australia. The Aussie Broadband website is easy to navigate and is a source of an immense amount of support information. And, importantly, the NBN connection and speed are most reliable - at a competitive price!
Very happy with the customer service. Lovely people and always quick.
The times I’ve called to ask for help have been no longer than 5 minutes and my problems solved and im back online in minutes. Amazing service and Australian owned and run.
So much better than ADSL.
Fast compared to ADSL so loving being able to use Netflix and other online entertainment.
Still very expensive compared to new competitors who have contacted us since we signed up. Needs fixing to keep us as customers.
Best telco / internet provider ever
All the reviews are true - amazing customer service, great speeds, helpful, no lock in contracts (i stopped mine for 6 months while i did my renovation no worries). Definitely going back once my renovation complete.
Best ISP provider I ever encountered. (PubG: ping 70ms Asia Server)
Connection was within an hour. Technical support was outstanding, he guided me so clearly. Speed is outstanding for online gaming. I tried vodafone, dodo, belong and tpg but they could not meet the low ping requirement of my games. But Aussie broadband was seamless. Called customer service for stupid enquiry to see how they react, called them after getting connection just to see after sale service, they were outstanding. I could not be more happy. Worth every penny. I went for Aussie Broadband after reading the reviews. I have already recommend...ed my friends. Big sorry to Aussie Broadband call center if I was trouble, just wanted to be extra certain before I spent more dollars on anything else. Just to be fair, vodafone gave me one month cool down period and they promised to not charge me anything so far, hope they keep their promise tomorrow.
Excellent customer service. Stable connection. Few speed issue initially but all sorted out. I was using Vodafone NBN before and it was crape. Very happy with Aussie Broadband. Highly recommend
Its good, but at times it slows down
When your on the internet its great until it slows down.When you check the speed it is not as it should be
.Living in the bush its still ok. I must say that the I am very happy with the team when I have a problem. At least they listen to you and help when needed.
Signed up for 50/20 service a couple of months ago and was installed within 1 week. Plenty of communication leading up to install also which was appreciated. Kept my own Nighthawk wireless router which worked instantly with no mods so super happy. Various speed tests indicated 48/18 very little difference between peak and off peak. No drop outs or service issues yet, well none that we've noticed anyway. Recently upgraded to 100/20 and getting between 94 and 100 / 16 and 18 (peak and off peak). Upgraded online and change was almost immediate, th...e "no contract" thing is a winner. Able to change plan anytime to find best fit for needs. Only disappointment - and this is directed at NBN Co, not AussieBB - was policy of installing NBN box at original, unused old phone point in our main bedroom miles away from our router. Not practical to relocate router so had to run a network cable under the house from point A to B. No biggie but could be a challenge for someone I guess. Overall, couldn't be happier with AussieBB and over the moon to be free from previous problem ridden, over-priced, under servicing big name cable provider
Installation was very straightforward with an NBN tech, and the speed is blazing fast. I am on FTTN but I think I'm lucky to be near a node, as there is absolutely no drop in speed. Unlimited data as well. Finally I'm in the 21st century :)
I also appreciate not having to be on a yearly contract-- I imagine that encourages Aussie Broadband to maintain a high level of quality and service. I hope that in the future they will be able to continue with FTTP conversions, as I would love to stick with them as landline speeds increase.
Changed from Telstra, l spoke to a person in Australia after a couple of minutes on hold, got connected within 30 minutes, got now more than double the speed for 30% less cost, no dropouts or connection problems, can’t recommend highly enough!
Awesome WIFI (But With One Exception)
I recently got my NBN service with Aussie BB up and running and my overall experience has been great. The configuration I have set up has given me speeds that easily reach my plan speed and what I'm paying for, and the quality of the connection is unbelievable! My only complaint is that I am only getting half the speed on the 2.4GHz and 5GHz standard band. This isn't really an issue for me though as we have a Google Nest WIFI router which removes this issue entirely, since it configures everything by itself and puts the connection all one one b...and/channel. We just use the Google Nest router and switch the bands on the standard modem off. Since we use the Google router, our speed has almost 100% of the time stayed very close to or gone above 100mbps, even during internet peak hour! And our service has been very consistent and extremely high quality. We've had no dropouts whatsoever either, and I can even get a decent connection at the end of my backyard! Very satisfied overall with our service. It does exactly what I was hoping it would do and Aussie BB's service has been exceptional. Oh, and for anyone interested in the Google Nest, you must have the standard modem for it to work if you're on FTTN or FTTB. We made the mistake of only purchasing the Google Nest, but Aussie BB's exceptional customer service fixed our issue promptly and now we have both! And although it is a bit pricey, it makes the whole process of setting up your WIFI soooooo much easier and you get a very high quality, consistent WIFI service, so I would by far recommend purchasing it as well as the standard modem.
- NBN 50 (Standard Plus)
- Verified customer
Very happy does every thing we want.
Very happy with Aussie Broadband. We tried for two months with a large telco and got nowhere because we built in an area they could not find an address for . One call to Aussie and all was sorted in a couple of days two houses next door have now joined Aussie as they were having the same trouble with the large telco that I was. Connection has worked fine no dropouts. It have been a pleasure doing business with Aussie Broadband staff experienced and friendly five stars.
Questions & Answers
How good is it for online gaming ? I usually play GTA 5 on laptops and PubG mobile on iphone. I had vodafone serivices before the speed numbers were good on speed test but for some reason ping was way too high in the game. Game worked fine on telstra mobile net or at my friends, but not on vodafone mobile internet. On same nbn I had dodo provider a week ago and the ping was really great. I just want to make sure same does not happen again with my next internet provider.
Official RepAussie Broadband
Hey Jaymin, great question.
Generally Aussie BB has great routing around Australia and whilst we cannot guarantee your ping, it’s normally really solid.
I personally play MW Warzone and never experience lag. I generally have low ping. I just tested my ping to the Aussie BB server and it was 8.
If you want some more information about gaming on our network feel free to visit - https://www.aussiebroadband.com.au/nbn-plans/gamers-nbn/
Hope this helps, but if you have any further questions or comments, feel free to fire them my way :). Cheers, James.
Vodafone showed 7 so far, yet in game the ping was too high. And since there is no cooling down period, I am worried about going into contract or paying set up charge if it wont full fill my purpose of gaming.
Official RepAussie Broadband
Fair enough, I can appreciate your concerns. If it helps, we don't offer contracts anymore, all our current residential plans are on a month-to-month basis. So, if it's not what you are looking for then you are free to leave :). Also you shouldn't have any set-up charges, you only need a compatible router for us to transition you to our network. This is assuming you are currently connected to and using the NBN and want to change ISP for your current connection. If you have any further questions, I'm happy to answer anything and everything you've got for me :) (assuming I know the answers lol). Alternatively, you can call our team on 1300 880 905 and fire any questions you have at them and they'd be more than happy to help you out. Cheers, James.
I'm not sure what modem/router to get, we have a long house. Would the Netcomm NF18ACV (the cheapest option when signing up) do the job or do I need something stronger? Thanks.
I bought it from Harvey Norman I think if you are connecting nbn go and tell the sales man for nbn modem router it is better the more you spend the more better modem router you will get I spent $300 it’s great I get connection even I am far out side of my house.
Hi i was just wondering if my netgear nightnawk xr500 pro gaming router would work with your connection
Official RepAussie Broadband
Hey Dale, thanks for reaching out to us :).
If you have a FTTC, FTTP, Fixed Wireless or HFC connection, then NBN provide a modem in the NBN BOX (NTD or NCD). In this scenario you should be able to use your router to connect to the NBN through our network.
If you are on FTTN or FTTB, you will need to have a VDSL compatible modem plugged into the line (preferably in bridge mode) and then your Nighthawk connected to that.
If you have any questions or concerns, please feel free to shoot them my way and I’ll do my best :).
Hope this helps. Cheers, James.
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