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Fantastic customer service!!!
I just cannot rate Aussie Broadband highly enough! From the first time I contacted them about our relocation right up to the time the equipment and NBN service was delivered and installed at our newly built home, the customer service has been outstanding every step of the way! They are Australian based and pick up the phone very quickly. Really happy that we chose them
No Visual voicemail on iPhone!
If you like the visual voicemail functionality on your iPhone, DON'T go with ABB.
I have been with ABB for internet for a while and their customer service has always been fantastic. So I decided to shift my mobile plan to them as well. One thing I checked with them thoroughly was about the use of visual voicemail function on my iPhone (where you get to see a list of voicemails left on your phone) as I absolutely hate having to call up a voicemail number and listen to 'you have one new voicemail...etc'.
I checked with them TWICE over the month...
rude staff and lied about promotion
I signed up to aussie on 50nbn plan. A few months later i downgraded to 25nbn. about 3 days later AFTER downgrading. I get an email saying that as part of a promotion i would get the HOMEFAST 250nbn speed for the following 6 months automatically at no extra charge.
Come the following month, im still on 25nbn. I rang cust service and was told that they wont give me the offer anymore because i downgraded. basically, they lied about the promotion. Why would they send out an email saying im getting free 6months of HOMEFAST 250nbn AFTER i downgrade? and because i downgraded im not getting the promotion now? then why not tell me BEFORE? makes no sense. Aussie is scam i will be changing back to Telstra!
The best FTTP provider EVER.....
I am very very very picky with my internet. Tried them all. Switched to Aussie 12 months ago and BAM.... Constant 100MB downloads even at peak time. We moved in a brand new house and my NBN was connected within 1 day.
Great price and service
Switched to Aussie a few months ago and very happy with it, would recommend it to others. Technician was polite and arrived on time and phone assistance was efficient. Good company.
Hands down best Provider in Aus!
Best in class provider, no competitor in the country comes close. Having worked for competitors and still chosen Aussie for Home and Business and just switched to mobile.
Great customer service
Reliable networks Up to date information and communications
Customer Service is patchy
Been just over a year with ABB and were brilliant at first. Now I’m having issues with dropouts and slow speeds. Two days, made an appointment, then canceled on me after I arranged to be home, and had no response since on how they are going to fix the problem.
Last thing I want to hear is a blame shift on NBN. My money goes to ABB so I expect them to sort out the issues.
This is not what I was hoping for with ABB
WORST INTERNET PROVIDER I HAVE EVER USED!!!
Constant drop outs happening daily/weekly.
The issue never gets fixed!
"Never a problem on their end".
Talk of compensation for the outages but no follow through from Aussie broadband.
If you want a very unreliable internet service then sign up for Aussiebroand.
Aussie finally acknowledging the drop outs (in the last picture).
There were 45 drops outs yesterday......
Don't sign up for them if you live in Melbourne. Most Melbourne people are having similar problems. Just read the comments or look at my pictures.
Number 1 most unhelpful ISP out there
Truly got the best "Can't do" attitude out there.
We were Aussie Broadband customer for 1.5 years, recently moving out and called them asking for help to connect NBN to a newly subdivided property.
We were advised to “call NBN, we can’t raise any request”, despite us explaining to them that NBN advised us to ask our ISP to lodge a request.
I’ve called TPG, Telstra, and Aussie broadband. These guys are the least helpful among the three.
At least the other two tried contacting NBN, all we got is just "no, can't do.".
They’re only good if you’ve got NBN already connected, easy job, easy money.
Non-standard job? 0 help. Just a flat no thrown at you....
By far the best service I have experienced, highly recommend.
Very helpful staff, the longest I have been on hold for was about two minutes. Great speeds and prices.
By far the best service I have experienced I highly recommend them.
- NBN 50/20 (Everyday)
The customer service with Aussie Broadband has been fantastic and I cannot fault it on any level. We have been suffering with connection dropouts for a while and it got unbearable recently. Once I put in a fault they have been continuously monitoring it contacting me through the app every other day to see what's been happening and even sent out NBN twice quickly to try and rectify the problem, turns out it was a loose connection in the wall. Fixed and so far all has been good, they're even continuing to monitor and make sure there is no further issues. Can't say I've had another provider ever care that much normally just swept under the rug so to speak.
We have been with Aussie Broadband for 10 months, we have no issue so far and the speed are amazing. If your Techie like me, I had to call them opt out on cgnat due to porting for my server, and they easily opt me out within 5 mins. Properly trained Customer Staff.
Paying for a service that isn’t working
I’ve Aussie Broadband to set up and activate my secondary line (I’ve already filed a complaint to TIO). In regards to this case I have been calling back and forth and have closed this case multiple times by cancelling the secondary line (and reclarify on the deadline that I would like to cancel my secondary line). After closing this case they charge me an amount in which the product is not working. This is against consumer guarantees of ACMA.
Best customer service, so easy and convenient and great connection service
Great connection services. So easy to set up with Aussie broadband, everyone I’ve spoken to is trained and knows what they are talking about! Really reliable company wouldn’t go anywhere else.
- NBN 100/20 (Family)
Why didn't i go to Aussie First?
After 2 weeks of trying to get the flightless bird off the ground I contacted Aussie and had internet in 20 minutes. Slight hitch 2 days later when old provider interrupted service, but easy to contact and they talked me through and resolved in 10 minutes. Feels a bit like I am writing an ad, but I haven't been this impressed with service in years. The Broadband works really well too.
Questions & Answers
How long does it take for your order to go from ‘order awaiting validation’ to ‘order accepted’? And also how long for modem to be sent out?
Hey Tayla, this can depend on a number of factors, I would suggest giving us a buzz on 1300 880 905 and we can check for you :) Kindest, Lizzie
We are moving over from NZ In about 4 months, what is the best un to date list of reasonably priced wireless modems for any of the internet providers( haven't pick one yet, still looking at plans) my wife will be running an office based business( and I'll need to stream Classic rock music) so unlimited internet is important also.
We already have 2 australian mobile phones(prepay), so we only want the modem that can go anywhere really. We are looking at moving to, or around Port Macquarie, Wauchope area.
Thanks in advance for any help
Bruce & Jax
Hi Jaxbruce, it'll depend really on the internet technology of your home. I recommend finding out what type of technology you'll be on first, then considering a mesh-based wifi system, like the Google nest, where you can have multiple wifi points throughout the house. This is helpful for medium to large homes, homes with bricks and thick internal walls, multi-story homes, and homes in heavily built-up areas where there could be a lot of wifi interference.
You may want to check out Whirlpool for recommendations as well: https://forums.whirlpool.net.au/forum/152
Thanks for your reply.
To start with, we are looking for a air bnb or book a Bach for about 12 weeks and sort out a rental and new furniture first and once everything looks good, we will buy in the area.
So once we find a rental, is when we will need a modum.
It may be easier to simply purchase one through us and let us take care of getting it to you so all you need to do is plug it in and you're online. When you're ready, just give our team a call on 1300 880 905, and we can arrange for your new service and a modem. Have a great day and safe travels when you fly over!
I have nothing but praise for my home internet with AussieBB and the customer support people are very helpful and natural. However, as I sit here in the exact same place with the exact same handset as I did yesterday and experience 11mb/s download as opposed to the 100mb/s the day before, I feel quite annoyed with their switch from Telstra to Optus for their mobiles. No longer have reception at my parents' house either and they have a mobile each with Aussie. Think they will have to switch to someone else. You'd think a company based in Morwell would know better...
Hi Michael, we made the switch to Optus as they had better deals and 5G capability for our customers. You can give our team a buzz on 1300 880 905 and let's see what we can do for you :) Kindest, Lizzie
Get an answer from our members and Aussie Broadband representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.00||$79.00||$99.00||$129.00|
|Typical Evening Download Speed||25.0 Mbps||50.0 Mbps||99.0 Mbps||248.0 Mbps|
|Promotional Monthly Price||$109.00|
There is a Family Entertainment package available on the NBN 100 plan which include a Fetch Mini Set Top Box for $109 per month.
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps||250 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps||25 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Unlimited|
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