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Great Australian service
I'd give it 5 stars if the modem they supplied me with worked properly. On average it drops out once a week. Even though the light on the front advises that the internet is working. And of course it is generally when myself or the kids are right in the middle of using it.
Either that or I wake up to no internet.
Turning the moden off and on works but what a pain.
Love the idea of an all Australian call centre which was the contributing factor to me switching to them.
- NBN 50 (Everyday)
- Verified customer
Great service from Aussie Broadband.
After Optus NBN stuffed up my landline, I went to Aussie Broadband, and they fixed everything, and their customer service is based in Australia. Aussie Broadband service is great, and they are easy to deal with
Short ... and not so sweet
When you look at reviews for Aussie Broadband here on Product Review you are bombarded with banner ads that ask "Are you tired of sh*tty service?" Well, I am tired of sh*tty service and that's why I have left Aussie Broadband.
We connected to the NBN for the first time in December 2020 and chose to go with Aussie Broadband. The initial process seemed promising with lots of communication. There were a couple of hiccups that should not have happened - our request to transfer our landline number was left off the order and I had to follow that ...up, then the "pre-configured" modem needed a factory reset for the phone line to work - and on that basis I would have rated Aussie Broadband 4 out of 5. Recently we had a scheduled outage. It was an NBN outage and I do know these are outside Aussie Broadband's control. However, because I am working from home and have two people in the household studying online I needed more information about when the service was expected back online. The first person I spoke to simply read me the same information I could read myself from the website using my phone. I didn't have time to mess around and ended that call. A bit later I called again and the second person also just read me the same basic information. When I explained I needed more information than what I could read myself, she sarcastically read every little bit of information on her screen in what I can only assume was an attempt to prove she was looking at a different screen to me. I thanked her and asked to escalate the call. The 2nd tier person was worse. He was rude, arrogant, belligerent and tried to belittle me - I say "tried" because it would take more than what this guy had to offer to do that. When I explained I needed more information he belligerently responded "I am telling YOU everything YOU need to know." When I said I was unhappy with his tone and asked to escalate the call he simply said "No." He didn't even try the old "There's no-one available" line, just "No." When I questioned this he said "I am the highest person you will speak with." He was wrong. Within 10 minutes I was speaking to the Acting Customer Service Manager.
Optus cable was being disconnected with nbn now available in the area. I took the chance to switch to Aussie Broadband and was glad I did. The app is convenient. Communication is clear efficient and effective. Great on boarding experience. Awesome service! I don't notice speeds any better or worse however the updated modem has provided better home coverage with wifi. Highly recommend.
Happy With Service
Modem arrived programmed and ready to be plugged in and go. Happy with service from Aussie Broadband and to support an Australian Company. Have not experienced any dropouts so far.
Aussie Broadband Knows what customer service is!
Great service levels, you speak to real people who help. When nbn in area was down we received an email update during the outage. No stress wondering whats going on. They delivered what they promised.
Well I suppose at least you can talk to someone
Recently switched Telco's to Aussie Broadband, and whilst I really wanted to love it, it has been a bit of a nightmare. One of my numbers didn't get ported properly and it took a bit of pushing to get it resolved. Then, last night, I discovered that I couldn't make ANY international calls. At 11pm I was to call an elderly relative in England for her birthday, and of course couldn't get through. I was also to call my sister in law to wish her well for surgery. Couldn't get through but at least we were able to facetime. When I rang Aussie Broad...band, they told me that International calls are blocked by DEFAULT! I never even thought to ask "will I be able to make International calls?" My Business name indicates that I am in the Travel Industry, so I would have thought that it would have been sensible to let me know "by the way, International Calls are blocked by default; would you like to be able to make them?" I suppose at least I was able to talk to someone, but to be honest, so far I have been a little disappointed. Hopefully things will get better.
Gamers dream come true!
Trying to get good speeds and solid connections for late night gaming, then Aussie broadband is the place for you! Fair prices and the best speeds and connections! Highly recommend!
3 months of pulling our hair out and contacting Aussie. I have so many reference numbers and zero care factor from Aussie. How quickly companies change. Responses have been read of a sheet. We still have problems with continuous daily drop outs all at the same times every day ( obviously not coincidental). Of course we could go through it all again and again and wait for the many times my internet drops out (which is many times a day), then Aussie will contact the NBN (ho hum) they will come out again, then Aussie will monitor and if it drop...s out again (which it does and continues to be reported), then Aussie will contact NBN again. Yep have been through it all. Still not resolved. Don't bother sending me private messages again. Appalling will never recommend.
- NBN 100 (Family+)
- Verified customer
Drops out often, ping spikes to servers, intermittent connections
I haven't had internet this unreliable since I was on dial up and my mum picked the phone up every 20 minutes. Every time it rains the internet stops working for us, and the 2-3 days after gives us patchy internet. Everytime I talk to Aussie some clown makes out like they have no history of this, and makes me feel like an idiot, luckily we have 3 routers at home, so we can swap and test and no its not at my end Aussie, so stop taking money like the thieving pack of crooks your are and provide the service you are supposed to
Have been with another Telco for 10 years. When I wanted to upgrade my package I tried to call them to clarify a few questions, however they no longer provided telephone support and introduced a chat option “for my convenience”, where they responded at their convenience. Called Aussie instead and never looked back. Phone was answered within 30 seconds, all questions were answered on the spot, and the switch to Aussie was super quick, efficient and seamless. Where we have had NBN outages communication is often and detailed on likely causes and repair times. Should have made this switch much earlier!
Good not great
Has been great since we switched from iprimus. The only problem we have is the internet drops out 2-3 times a day (granted not for long but still annoying) have tried to have it fixed but NBN needs 10+ to even consider looking at it.
The speed associated with the plan is very good, there has been almost no lag when we are watching streaming services and when watching Apple TV, there have been days when for no reason we have to turn the router on and off to reset and re-establish connectivity; however, very very happy with the speeds on 90% of the days.
We are paying less than we did for ADSL+ and getting much better service.
Soo quick love it
Connecting is great no dropouts and no issues would recommend aussie to anyone very happy with the service and there quick to fix any issues also have phone and no troubles
The reviewer stated that an incentive was offered for this review
Best service ever!!
I’ve finally found the best service!! Always know when planned outages will occur, dropouts are minimal and when they do, recover very quickly. Staff are super responsive, friendly and knowledgeable.
So glad for this service have been very satisfied, wish I had this much sooner, such a great choice of programs now no need for dvds especially.ly enjoy the catch up format
Reliable, great customer service, transparent and simple
Always at the expected speed, reliable and easy. If network maintenance is required, you’re told. Highly recommended for the great service and ease of use. Great Job guys! Keep it up!
Unbelievable customer service - Dump Telstra and keep your sanity
WOW how good is Aussie Broadband, I was with Telstra for over 15 years and over the last 3 months treated like crap, had NBN drop outs for over 3 months and Telstra could not fix it, I was very hesitant to change provides as Telstra had me convinced the issue was in the line (Even had to pay contractor $400 to replace line from the house - still didn't fix it). Anyway I gave ABB a go and what a difference, absolutely no drop outs from day one and support team answer in under 2 min and actually speak fluent English. Please for your own sanity dump Telstra and give Aussie a go - you won't be disappointed.
Very helpful. I'm not technical at all and these guys are extremely patient. Fast service.
Connection is fantastic, only issues have been as a result of myself and they have been great at giving instruction to quickly solve the issue. These guys know what's they are doing
Amazing service.Really nice staff, Australian and easy/quick to get hold of.Highly recommend.Thank you so much
No dropouts, great speed, no issues, getting what we pay for. Haven't done a speed test because we don't need to. Modem was delayed due to covid delays but they happily waived my first month fee. Brilliant to deal with. Couldn't be happier
Questions & Answers
Have had some really sh&tty service from Telstra people over the last month and am eager to change however I have read some not so good reviews here on service. How do we know the good reviews are not fabricated as I do not want to change and be as bad off still?
I'm potentially biased, so take that into consideration with my answer.
First, I don't think any of the good reviews are fabricated. However, take a look at how many of them are people who have only just signed up.
The way I try to judge these things is to look at how many positive reviews are people who have just joined (or in other cases only just bought the product) and how many are longer term customers? Was the company getting mostly good reviews 2 years ago or 1 year ago but the number of bad reviews has increased recently?
Do you also provide mobile and home phone service bundles?
Is Aussie Broadband available in the Northern Territory? If so what is the highest mps available?
Official RepAussie Broadband
Hey Brenton! We are available throughout Australia, however, the highest mps depends on your location. We recommend giving our customer service team a buzz on 1300 880 905 and they'll be able to look deeper for you :) Kindest, Lizzie
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.00||$79.00||$99.00||$129.00|
|Promotional Monthly Price||$109.00|
There is a Family Entertainment package available on the NBN 100 plan which include a Fetch Mini Set Top Box for $109 per month.
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
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