Great reliable service
Previous tenants had left the NBN gear damaged, and AussieBB were quick to get things up and running again.
Have had to call a couple of times for admin issues or minor hiccups, and the customer service is consistently friendly and professional.
The internet itself is reliable and very close to advertised speeds (about 42mbps down for the 50mbps package, as their website clearly states).
Excellent support and help. Quick and easy to join and get connected
The service has been reliable and their technical support very helpful and knowledgeable. They provided follow up assistance and were extremely helpful when an initial problem extended beyond their control.
I Just had my Aussie Broadband NBN connected today. We had a few issues with the first bunch of Technicians that came out but after a call to their support they sent out a Very qualified Technician named "Yaya". He explained all the options available and made me very comfortable with the process. He went above and beyond to make sure the connection would be completed.
After that a quick call to Aussie BB support to help with the set up and I was up and running in no time. I could not be happier just wish I found out about these guys earlier.
I've been a telstra customer for the good part of 20 yrs but you can only take so much lol
On the 50/20 deal
From the first phone call to connect to the service; the instant access i had once the NBN installer finished to no drop outs and consistently good speeds for 5x devices all day/night; i cannot fault their service.
You do not have to look anywhere else. I could just be lucky with my area but thats all i can go off.
Worst technical support ever
Anybody who has ever used modern technology is accustomed to some poor examples of technical support. Sadly Aussie Broadband Plumbs new depths.
It is literally impossible to get through by telephone it only operates during business hours and even then for wait times usually in excessive 30 minutes few people including myself have the time or the battery life to wait that long sitting on hold
Sending a written enquiry receives a response that pushes new boundaries of stupidity. Having explained problem in detail and given every piece of information I could then waiting 5 days for response I get the enlightened reply it should have 5 blue lights if not please ring technical support
After being with aussie broadband for just over a week. I can happily say that the 100/40 plan has been amazing. When it comes to downloading games on steam the speed is anywhere between 10-11mbs. Im glad I made the change from optus adsl to aussie bb nbn.
Good connection, but false advertising
Got NBN connected yesterday to replace my Telstra Cable, got the 100/40 unlimited plan and peak speeds are great coming in at 100 mbps downstream and 38 mbps upstream. I was surprised downstream was a perfect 100 during peak hours, my cable connection was about 60mbps at the same period. What was also a pleasant surprise was activation only took 20 minutes, and I was expecting up to 48 hours per their welcome email.
In terms of price, they are on the expensive side, Telstra NBN offered me the same deal at a cheaper price (by about $20 a month), but I was desperate in getting away from their awful customer service. I haven't had to use Aussie's customer service yet but I hear they're really good which is why I chose Aussie.
But this review is 4 stars because their website is misleading. Their 24 month contracts provide you with a free modem, as I didn't have a NBN modem I opted for the 24mth contract. However as it turns out, NBNCo provides the modem for free, and the "free modem" provided by Aussie is actually just a wireless router. I have a whole stack of routers, I didn't need another one, this one isn't even very good and now I'm locked into a 24 month contract. There is a 32 connection limit on static IPs and I had to reconfigure my network with non-essential devices on DHCP.
Overall a good experience, but they really ought to stop misleading their customers.
The worst internet I've ever experience
Switch from Optus and have been with them for nearly a year, very good on first several months, and then, I have always restarted the modem to make the Internet work again, plenty of times a day. Waste of time and will switch to Telstra or Optus. At least Optus has never dropped the Internet.
Waste of time, money, and equipment (A Premium $450 Netgear Modem).
Can't call home overseas as all overseas calls automatically blocked without notification
Recently signed up to ABB NBN. Have spent weeks trying to get through to relatives in UK and Ireland (Inc very elderly parents) but all numbers sound engaged - have just discovered this evening via research that all international calls are 'blocked' and have to ring ABB to unblock this. Have learnt this evening of a bereavement in our family and very distressed that we cannot contact family. Currently been on hold for 40 minutes to get this fixed and don't seem to be moving up the queue.
Why was this supposed 'opt in' option not made clear to us on sign up? Why is this an opt in? We never had this problem with Telstra. At this stage not happy so only 1 star but happy to upgrade depending on response from ABB.
Poor customer service
After reading review decided to join Aussie Broadband. But during entire jorny with them not a good experience. To set up a modem called them. After long waiting connected to someone but not satisfactory help. At the end managed to set up by my self. After that network keep droping at my end even issue with ethernet as well. Tried to call few times but every time minimum 30 minutes waiting. At the end complaint through email but got a reply that saying formal thing like no issue at our end and mentioned No Meaningful complaint and close it.
Just got off the phone to Mike about my bill. He went beyond the call of duty. Outstanding service. Mike you’re a legend. Definitely recommend this company to people. The company is the best telco I have dealt with.
Very happy customer so far.
The Aussie BB NBN 50 plan has proven to be very good for general internet and video streaming via Netflix, Stan & Youtube with just the basic VOIP for the 'phone. The initial call with Aussie BB to discuss the plan was very professionally carried out. The subsequent NBN cable work and OPTUS phone number porting they organised was also done exactly as expected. We have had a very reliable connection (previously on OPTUS cable for 18 years and that was very, very bad at times with exasperating customer service) - there has been one outage since we connected about 5 weeks ago but this was described as a TELSTRA cable issue on the Aussie Website. The Aussie BB documentation supplied for the Router and Fetch box set-up was all very clear and dead easy to set-up. The only call I have had to customer service was to get ISD calls enabled on our VOIP so can't comment either way about problem resolution.
The other major positive for us is the very big saving we have over our previous OPTUS plan.
NBN FTTC connection is rock solid and hasn't missed a beat. Speed is within 95% of advertised speed. Call centre reps are very helpful and knowledgeable.
I was kept informed of the progress of my connection after sign-up via emails and text messages.
Been with them 3 Months
I moved to Aussie Broadband after Mungi closed down earlier this year, im nothing but happy with the service provided they have provided. I signed up for the 50mb plan and it's been great i have had no internet issues and the service staff have been extremely helpful
Started an NBN 50 plan with Aussie BB after reading some reviews. Some rocky patches mainly due to the hardware installed previously but was very happy with the customer service from Day 1 - easy to chat to on the phone on multiple occasions! Would recommend based on customer service.
We have had endless issues with NBN dropouts over the course of the last 2 years however after switching to Aussie the problem was fixed within a few weeks. Can't recommend them highly enough, have had to call their customer service people a few times and although there may occasionally be a wait for a response, once they have your details they follow through, keep you informed and get results. Just wished we had signed up with them earlier. We also signed up our sons and our daughters homes with Aussie and everything has ran smoothly. They definitely get my vote and I wouldn't consider going anywhere else.
Best internet connection
Really happy with the service. No drop out and fast connections. Recommend to everyone. It is also being top rated by ACCC.
Lives up to the hype
Right from the first contact with Aussie Broadband their customer service has been outstanding. They made the connection and transition to the NBN really easy. Signed up for the unlimited 100 plan, getting 92mps download speed consistently. Upload speed 32mps. Very happy customer, would definitely recommend Aussie Broadband.
Sales agent assistance
I choose this provider because i thought they can help me in my problem but the sales agent straight away said that i cannot apply to them since my address was not on nbn. When i read in nbn website about how to register our address it says that "the provider will help us to register unrecognized address".
Just Do It!!! We couldn't be happier with Aussie
Fantastic Australian call center and customer service, online account access
Package we selected fits our needs perfectly, easily up gradable, no contract
Fast, reliable internet and streaming 25/5 (23.5/4 actual speeds)
No fancy gimmicks or add on sales to confuse the... Out of you,
A breath of fresh air and all for $64 a month, to easy...
( we were paying $89 a month with Australia's biggest telco for a home phone we didn't want, unlimited data, useless if your Adsl speeds are 3/0.4, long wait times for customer service if you can call it that, "Not happy jan" it a national disgrace)
But now thanks to nbn there are lots of ip's, choices and real value for money depending on your personal needs. We chose aussie and couldn't be happier. They're awesome!!!
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