I'd give it 5 stars if the modem they supplied me with worked properly. On average it drops out once a week. Even though the light on the front advises that the internet is working. And of course it is generally when myself or the kids are right in the middle of using it.
Either that or I wake up to no internet.
Turning the moden off and on works but what a pain.
Love the idea of an all Australian call centre which was the contributing factor to me switching to them.

After Optus NBN stuffed up my landline, I went to Aussie Broadband, and they fixed everything, and their customer service is based in Australia. Aussie Broadband service is great, and they are easy to deal with

Optus cable was being disconnected with nbn now available in the area. I took the chance to switch to Aussie Broadband and was glad I did. The app is convenient. Communication is clear efficient and effective. Great on boarding experience. Awesome service! I don't notice speeds any better or worse however the updated modem has provided better home coverage with wifi. Highly recommend.

Modem arrived programmed and ready to be plugged in and go. Happy with service from Aussie Broadband and to support an Australian Company. Have not experienced any dropouts so far.

Great service levels, you speak to real people who help. When nbn in area was down we received an email update during the outage. No stress wondering whats going on. They delivered what they promised.

Trying to get good speeds and solid connections for late night gaming, then Aussie broadband is the place for you! Fair prices and the best speeds and connections! Highly recommend!

I haven't had internet this unreliable since I was on dial up and my mum picked the phone up every 20 minutes. Every time it rains the internet stops working for us, and the 2-3 days after gives us patchy internet. Everytime I talk to Aussie some clown makes out like they have no history of this, and makes me feel like an idiot, luckily we have 3 routers at home, so we can swap and test and no its not at my end Aussie, so stop taking money like the thieving pack of crooks your are and provide the service you are supposed to

Have been with another Telco for 10 years. When I wanted to upgrade my package I tried to call them to clarify a few questions, however they no longer provided telephone support and introduced a chat option “for my convenience”, where they responded at their convenience. Called Aussie instead and never looked back. Phone was answered within 30 seconds, all questions were answered on the spot, and the switch to Aussie was super quick, efficient and seamless. Where we have had NBN outages communication is often and detailed on likely causes and repair times. Should have made this switch much earlier!

Has been great since we switched from iprimus. The only problem we have is the internet drops out 2-3 times a day (granted not for long but still annoying) have tried to have it fixed but NBN needs 10+ to even consider looking at it.

The speed associated with the plan is very good, there has been almost no lag when we are watching streaming services and when watching Apple TV, there have been days when for no reason we have to turn the router on and off to reset and re-establish connectivity; however, very very happy with the speeds on 90% of the days.

We are paying less than we did for ADSL+ and getting much better service.

Connecting is great no dropouts and no issues would recommend aussie to anyone very happy with the service and there quick to fix any issues also have phone and no troubles

I’ve finally found the best service!! Always know when planned outages will occur, dropouts are minimal and when they do, recover very quickly. Staff are super responsive, friendly and knowledgeable.

So glad for this service have been very satisfied, wish I had this much sooner, such a great choice of programs now no need for dvds especially.ly enjoy the catch up format

Always at the expected speed, reliable and easy. If network maintenance is required, you’re told. Highly recommended for the great service and ease of use. Great Job guys! Keep it up!

WOW how good is Aussie Broadband, I was with Telstra for over 15 years and over the last 3 months treated like crap, had NBN drop outs for over 3 months and Telstra could not fix it, I was very hesitant to change provides as Telstra had me convinced the issue was in the line (Even had to pay contractor $400 to replace line from the house - still didn't fix it). Anyway I gave ABB a go and what a difference, absolutely no drop outs from day one and support team answer in under 2 min and actually speak fluent English. Please for your own sanity dump Telstra and give Aussie a go - you won't be disappointed.

Connection is fantastic, only issues have been as a result of myself and they have been great at giving instruction to quickly solve the issue. These guys know what's they are doing

No dropouts, great speed, no issues, getting what we pay for. Haven't done a speed test because we don't need to. Modem was delayed due to covid delays but they happily waived my first month fee. Brilliant to deal with. Couldn't be happier