Since we switched to Aussie we have blisteringly fast internet, no lags or drop outs. The other major carrier that we suffered with for years (starts with a letter "T") were hopeless.

After ringing this company 7 times to inform them I'd had a major stroke of which I'd spent over 2 months in hospital. they harassed me for proof of hardship. My advice to future customers is steer clear as these CSOs and finance team have no idea of the word empathy. Account cancelled

26 DL 1 UP on a 25/10 plan. Aussie broadband have provided better service than all other NBN providers I have been with. I would recommend them to friends and family looking for great service.

Service is terrific never let us down, reliable and fast. Fixed a problem of another carrier after having major issue with them. Actually speak to ‘People’ when I had concerns - great service.

Excellent service and excellent customer service, no problems whatsoever using three devices at one time inclusive of streaming.
No dropouts, excellent speed.
I don't know what else I can say, wish I'd switched sooner.

10 minutes to sign on to Aussie broadband NBN 5 mins to install when it arrived 2 days later
2 hours to cancel Telstra service via messaging service-unable to talk to support
This is our second service with Aussie Broadband and no problems so far with good internet speed on 50/20 plan with 100Gb/month data
On one occasion needed to call and was speaking to local support team member within 2 minutes and problem solved immediately

Changed from previous provider ( Optus) because of constant dropouts and dreadful customer service.
What a differenced with Aussie!! Fantastic customer service, problem fixed within a few days and reliable and constant connection ever since. Highly recommended!!! Love that the customer support is based in Australia

Absolutely happy, no drop outs....they really looked after me with installation and no hassle supply, outstanding service and friendly staff to work with you if there is a problem....just awesome!

Have had this since early October 2020, no drops out, very stable. Have not needed Customer Service much, but was a breeze to change over from my previous provider, local Customer Service Team are fantastic!

Customer service is excellent. I reported a fault and it was accidentally fixed due to an NBN outage. They actually called to inform and check with me on the connection.

Very happy with the service Friendly stuff helps fixing problems on my side of the line Speed consistent and no drops I would gladly recommend Aussie Broadband Keep up good work

No problem at all. Set up was so easy. Can use multiple devices at one time with no lagging. Speeds are amazing. Ten times plus faster than before. I sing your praises to everyone. Love the fact you can pick up the phone and speak to an a customer support person in Australia.

Connection be strong and reliable from day one. Test speeds have been consistant. service has been reliable. Haven't had any issues with service to date. Customer follow up and service has been great.

Switched from another supplier(microwave dish) as we were suffering repeated outages with no real explanation. Since switching to Aussie have had continual operation at the levels they promised. Also Aussie have been very proactive in notifying us of any NBN based or their own maintenance schedules.

Just had a price hike of 10% per month, with no new services, increase in speed, or extra data to justify the increase. My best recommendation is to shop around.

Connection has been reliable and, as yet, no dropouts. Initially I had problems setting up the new nbn service but the service from Aussie was excellent and the weak link was identified as my PC, not the nbn service at all - many thanks to the rookie Andrew at base who helped very patiently to identify then solve the problem. Speed has not been an issue - what was promised has thus far been delivered - I cannot ask for any more than that. In addition, I am enjoying the Fetch service that I am getting used to.

Aussie broadband have been fantastic they were so helpful getting me up and running quickly with nbn in a rural area, I wasted so much time with the major telcos before Aussie and the contrast in customer service was very refreshing!!

Look no further than Aussie Broadband for your NBN. I’ve experienced excellent service from the first call, to the purchase of a router, installation support was seamless and overall speed and reliability is a massive improvement. My videoconferencing for work now works so well. If only I’d switched earlier. Thanks Aussie !