Aussie Broadband

Amazed after 4 frustrating years with Telstra business to ring a help line that offers timely reliable advice, even when ringing in the middle of an outage was advised I was 8th in line with a wait time of 4 minutes and 40 seconds and it was accurate last 3 times I rang was less than a minute. No handing off or indefinite on hold music. Such a breath of fresh air. Keep up the good work

We have been with Aussie Broadband since we got the NBN. All the way through they have been helpful, answered questions and given excellent service. Can't fault them, so different to other telco companies we have used.

In today's world where everybody promises you everything and gives you nothing in the end but issues, Aussie Broadband buck the trend on every level I was impressed with them.

I changed to TPG after frequent drop outs with Aussie Broadband. TPG at double the speed and the same price with no drop outs is a no brainer. I hope others will find my review helpful

Very happy with the initial installation of NBN. Kept informed as to where things were at. Have had a couple of dropouts but have been kept informed as to what was happening. So far so good.

Constant dropouts, and never close to the speed upon what I purchased (NBN50, at $70/ month). When I complained, I received the worst 'customer service' imaginable; condescending, accusatory ("well, we've never had a complaint from you before..", as if I'm going to instantly phone their difficult-helpline the second I get an internet dropout), patronising, rude, and constantly tried to pressure me into 'closing the complaint'.

Never have I felt so spoken down upon by a company. Apparently these guys used to be good, and they were actually great at signup/ initially however, something has clearly changed.

I'm already looking forward to my contract to be over.

Being an elderly customer I have had occasion to contact Aussie a few times since my NBN and VOIP connections earlier this year.
The prompt service and assistance is exceptional.

I moved from big telco to Aussie because I was frustrated with the customer service and effort required to engage with big telco. I highly recommend. Amazing the difference. Aussie worked well with NBN to get me connected, and to iron our initial issues.

Love the service and consistency, this is the first time I have experienced a internet connection without a dropout. Heaps better than over rated Telstra connection. Customer support is good and the connection was done within hours.
Got it on a 6 month special so pricing is really good for the service.
Highly Recommended

They were terrific for 8 months and now its all dropouts and buffering with 30+ minute waits for support. Support people are nice. But I'm looking for another ISP because the dropouts are destroying my evening viewing.

Reliable connection, easy to connect to our home at a good price, a great company to deal with. Excellent communication throughout process. We are a happy household with Aussie broadband NBN internet service

Since the NBN rolled out we have had nothing but problems with 3 different providers.
When we switched to Aussie all those issues disappeared. They listen and then they actually help.
They even tried helping me when was with a different provider. I wish I switched sooner.

No connection dropouts, plenty of notice for maintenance whether scheduled or emergency, runs seamlessly. Easy to use app and web interface. Customer service is awesome, Australian operators so no language barriers. Very happy customer.

I am so happy with Aussie Broadband, reliable service, good connection and am informed if there happen to be any outages. The invoicing is very clear and there are no surprises.

Much better than telstra adsl 1, reliable does not fade in and out.Easy to work with , quick service do what they say when they say they will do it on the day.

AussieBB took on the frustrating job of installing a landline where Telstra and Optus refused point-blank. Also had to deal with an incomplete job done by NBN. At all times kept me in the loop as to what was next on the schedule.

no issues, good admin back up, really provides a good service at a good price, it was good to get away from the off shore help line and a pleasure to be understood.