Aussie Broadband
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- aussiebroadband.com.au
- ✓ Verified company
- Award Winner 2023
- +4 more
8,027 reviews · Statistics
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Aussie Broadband is a ProductReview.com.au Awards Winner for 2023, 2022, 2020, 2019 and 2018. Learn more
VoIP home phone service
Aussie BroadbandFast and easy setup Aussie broadband is so reliable and trustworthy with our connection
- Start Date: May 2022
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Australia's best NBN ISP
NBN 100/20 (Family)The quality of your NBN service provider is best determined by the level of support that he can give. Aussie support staff are all highly qualified and seem to care about the level of support they provide. They are able to communicate difficult technical concepts clearly and precisely which helps get your issue resolved quickly. Not all ISPs can do this.
ABB is highly recommended.
- Connection Type: FTTP (Fibre to the Premises)
- Start Date: July 2018
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Seamless and quick switchover
NBN 50/20 (Everyday)A trouble-free switchover in 20 minutes, and the customer reps were first class.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Misleading
NBN 50/20 (Everyday)Was promised connection with an existing iprimus modem & help if I had any issues connecting.Connection fee of $109 was taken out of my account but then when I tried unsuccessfully connecting with two different staff,eventually I was told I had to get another device to connect.I found the staff very unhelpful & I was refused a refund of a service that was not provided.
- Connection Type: Wireless
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Used to be better
NBN 100/20 (Family)I have been with Aussie since they first started several years ago. Since moving to unlimited plans their speed has decreased. I used to be on 50/20 plan and getting 15 mbps download. I have now upgraded to 100/20 in the hopes I get fast speeds and I'm only getting 30-40 mbps.
I used to get consistently good speeds which is a shame. They are not as competitive as they once were. I might look elsewhere now.
- Connection Type: HFC (Cable)
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
I've had garbage internet 10 mbps down 1 up until I hooked up with Aussie Broadband FTTP 730 down 50 up...rocket fast!
NBNAussie Broadband FTTP 730 mbps down 50 mbps up...rocket fast!...
- Start Date: November 2023
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Seriously Aussie Broadband is the best
NBN 1000/50 (Power House)I have had issues with Telstra previously.
3 technicians for other services came to my house and all 3 suggested I switch to Aussie Broadband.
After the 3rd guy said the same thing I figured I’d better listen.
I couldn’t be happier with Aussie Broadband.
Friendly happy knowledgeable people.
Great customer service and an excellent product.
- Connection Type: HFC (Cable)
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
Aussie Broadband
NBN 1000/50 (Power House)Our change to Aussie Broadband has surpassed our expectations, after being another for a long time. Aussie Broadband has very efficient in every area of there service to us, and we fully recommend Aussie Broadband
- Connection Type: HFC (Cable)
- Start Date: September 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
ABB system
NBN 12/1 (Starter)It all works well.
very helpful with setting up my modem correctly.
- Connection Type: FTTC (Fibre to the Curb)
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Brillant service
NBN 50/20 (Everyday)Issue detected. Low speed and dropping out. Connectivity unstable. After calling AB and got a Perfect rapid response. Arranging appointment and an NBN crew came over in no time. Great service problem over. Follow up and testing. Thanks. Very happy with the whole seamless process.
- Connection Type: Wireless
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Above and beyond
Aussie BroadbandDustin ( I think that was his name) was brilliant, so helpful and even wished me a belated birthday
I have had several ISP's over the years as my provider and Aussie is the best.
Aussie BroadbandAussie has been excellent with service over the two years that I have been with the company. Constant communication from Aussie regarding any problems with the NBN and excellent phone and text communication. Very reliable connection and the uploads & download speeds are very stable. I am a life member after my 2 years experience. I do constant speed tests to prove the stability of the connection.
- Start Date: June 2021
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Unlimited Data
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OMG Fantastic
NBN 1000/50 (Power House)Great service and great product. Couldn't be happier with choosing Aussie, can't believe I didn't make the switch sooner.
- Connection Type: FTTB (Fibre to the Building)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
So far so good!
NBN 12/1 (Starter)It’s good to be back home with Aussie Broadband. 13MBPS.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: November 2023
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
The service operator was exceptional
Aussie BroadbandIf it wasn't for this specific operator I would have cancelled my contract. He was calm, patient, polite and attempted to give a non knowledgeable client, Me, a run down on how to fix my on going issues.
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
Questions & Answers
I presently am a Telstra customer with nbn broadband and modem phone. Will my Telstra modem be suitable to use to connect when switching to Aussiebroadband? Telstra modem model number is DJA0230
Telstra Smart modem v1.1. Indeed a fair modem a few years back and you could use it with some tweaking I guess - https://www.aussiebroadband.com.au/help-centre/internet/byo-router-settings-nbn-guide/ contact the ABB helpdesk to be sure.
However the NetComm NF20 Wi-Fi 6 that ABB sells is much better, faster and worth the $$. It has the following: Mesh-enabled for seamless connection to CloudMesh Satellites, Automated Wi-Fi issue resolution with Wi-Fi AutoPilot, Gigabit connection to high-speed fibre networks, Support for VDSL2 and Voice, and Wi-Fi visibility and assurance with the Wi-Fi Analytics Platform. I binned the Telstra Arcadyan (V2) modem, that had a number of issues and Telstra would not replace, for the above. I run a wired gigabit ethernet network and mesh WiFi. The Netcomm is by far superior and is configured by ABB. All you do is plug all cables and your set. If you require VoIP porting, include it in the request. Do not cancel your Telstra service until the number is ported to ABB. Best switch ever!
Wow, thank you so much John! That is some fantastic advice. :-)
Just popping a comment here to confirm that Telstra modems usually work with our NBN services, however if you have a home phone that function on the modem is often locked to Telstra.
Cheers!
- Sarah
Thanks John and Sarah. This is very helpful
How long would it switch from another network provider to Aussie broadband as we are wanting to change and are hoping it will be within a day if possible
Should be pretty much straight away if you have a running connection and a suitable modem … I think they say up to a day but it is usually within 20 minutes. Each time I have done it, it has been almost immediate.
Ok that’s perfect because dodo took 3 days and was really hopping it wouldn’t be that long again
Once my fibre upgrade was done it was activated the same day. (I went from fibre in the street to FTP).
Live in between Cairns and Townsville in Queensland and am wondering if anyone else in this area can tell me about their internet connection and if aussie broadband meets their needs TIA
Get an answer from our members and Aussie Broadband representatives
Details
About Aussie Broadband
Aussie Broadband is an Australian-owned and operated internet service provider that’s been in the business for over 16 years. With an aim to meet the internet, phone, and mobile service needs of Aussies, they focus on providing a high quality service at a great value.
They offer following nbn™ plans:
- Starter nbn™: $59 a month for those with basic internet needs.
- Casual nbn™: $69 a month, great for singles and couples.
- Everyday nbn™: $79 a month, perfect for households with a few users.
- Family nbn™: $99 a month, suitable for families and households with multiple users.
- Power User nbn™: $129 a month for those who need high-speed internet.
- Power House nbn™: $149 a month, Aussie Broadband’s fastest nbn™ plan.
You can also include a phone and a modem/router with your plan. Aussie Broadband doesn’t charge excess data fees on any plans, and back their product so much that they don’t do lock-in contracts.
Points of praise:
- Most reviewers found that Aussie Broadband’s customer service was excellent. They reported that representatives were very helpful in troubleshooting issues, and were patient in answering questions and explaining their product, particularly with less tech-savvy customers.
- Reviewers also said that the provider’s internet speeds were top tier, and suitable for their needs.
- According to reviewers, the process of setting up their internet with Aussie Broadband was simple and straightforward.
Aussie Broadband has won its fifth ProductReview.com.au Award, taking out the top spot this year in the Internet Service Providers category. Reviewers thought the provider was good value for money, and appreciated the top-notch customer service they received.
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|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $79 | $99 | $69 | $129 |
| Typical Evening Download Speed | 48Mbps | 97Mbps | 24Mbps | 243Mbps |
| Max Upload Speed | 20 Mbps | 20 Mbps | 10 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone | Bundle and Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | Unlimited |
| Max Download Speed | 50 Mbps | 100 Mbps | 25 Mbps | 250 Mbps |
Contact info for Aussie Broadband
- ABN: 29132090192
Extra Information
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