Aussie Broadband

Aussie Broadband

 Verifiedaussiebroadband.com.au🏆 2024 Award
Aussie Broadband
4.5

8,499 reviews

PositivevsNegative
88% · 7,445900 · 11%
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Adequate Speeds Yes · No
Value for Money
4.4
Transparency
4.5
Customer Service
4.6
Patient, helpful customer service
High speed internet
Simple to set up

Reviews

8,499 reviews
Adrdidi
AdrdidiSouth East Queensland, QLD
  Aussie Broadband

The service is amazing and reliable

I have been with Aussie Broadband for about 10 years. The service is amazing and reliable. It's very rare to have service outages. The only outages are NBN upgrades and it's always notified in advance by email. For those with disconnection problems, don't blame Aussie Broadband. It's all to do with old copper cables rusting out, and usually people on HFC or FTTN connections. It's not Aussie Broadband problem, but old technology used by NBN until they upgrade everyone to fiber FTTP. Show details
Value for Money
Transparency
Customer Service
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Jenny_G
Jenny_GCanberra 2600, ACT6 posts
  Verified NBN 100/20

Fantastic service and great speeds

We couldn't be happier. Aussie Broadband have supported us all the way through the process of getting an NBN connection and getting our broadband service set up. Our phone number was ported across the same day.

Our connection speed has improved dramatically, from 23 Mbs to 43 Mbs. Considering we are on FTTN, we are more than happy with that. And we are getting a new modem, which should increase it even further. So far, we haven't experienced any dropouts, which were a regular occurrence with our previous ISP. Show details

TOm Smith
TOm Smith
  NBN 1000/50

Very Bad

The only reason there are not more negative review is because all of Aussie BB customer have unusable internet . Show details
John S
John S
  NBN 50/20

Excellent Aussie based customer service

Excellent Aussie based customer service. I have had some problems with the NBN connection lately and the local people know what to do. No scripted questions they just listen and deal with it. Show details
Mira
MiraMetropolitan Adelaide, SA
  Aussie Broadband

Great service

We received a notification from Aussie Broadband that there was a problem with our internet speed. They sent a techician, who spend several hours investigating the problem. The problem was fixed at no charge, and we have now excellent internet service. In comparison, our previous internet provider has never contacted us about any problem, and could not help us when we initiated contacts about our internet service. Show details
Kat
Kat2 posts
  NBN 100/20

Very happy

Excellent work done, very polite and professional as well as extremely helpful. Very easy process. Show details
mick e.
mick e.Metropolitan Adelaide, SA
  NBN 50/20

The help and advice

Very happy with my connection and the help and advice given to me Show details ·  1
Charmaine S.
Charmaine S.Perth, WA
  NBN 100/20

100/100 Top Worker

Extremely happy with the NBN Staffs work,he was very polite & very informative b4 he did any work.
100/100 top Worker
A Big THANK YOU Show details ·  1
Ian Slingsby
Ian Slingsby Greater Melbourne (Inner), VIC2 posts
  Verified NBN 100/20

Get connect easily and quickly

easy sign up ordered wifi modem to my current address for new address received in 3 days. Easy set up through stage gaps highly recommend. Plug and go not need to speak to anyone too easy! Show details ·  1
Value for Money
Customer Service
Danny
Danny
  NBN 100/20

Going well - no issues

Meets all of our needs- there has been no drop outs and met speed standards. Show details ·  1
Value for Money
Transparency
Customer Service
Norm
NormSouth East Queensland, QLD
  Aussie Broadband

Moving home with Aussie Broadband

Moved from a premises with NBN to one serviced by Omnicrom. Connecting up was handled very professionally over the phone. We even got $10 a month off for 6 months for being loyal customers. I can’t fault Aussie Broadband! Show details ·  1
Alex4444
Alex4444Greater Melbourne (Inner), VIC5 posts
  Aussie Broadband

All great just SIM activation discrepancy

Seamless connectivity, very easy.
Just discrepancy about SIM activation - asks for activation code and I didn't get any in my pack. When I unpacked the modem,
SIM was already plugged into it. Show details ·  1
Garry K
Garry KSouth East Queensland, QLD12 posts
  Verified NBN 250/25
Michael B.
Michael B.
  NBN 250/25

Great Reliable Service

Was able to get the modem sent to my old address a couple of days before moving, then just plug it in and go at my new address. Since then have had great reliable service with no drop outs and fast speed. Aussie send an email to let you know of any planned work on the NBN a month before hand so that it can be planned for. They are really good to deal with on the phone and help is located in Australia, so no dealing with people overseas. Happy to recommend them! Show details ·  1
Yuki T.
Yuki T.
  NBN 50/20

Great customer service

We had a technical issue with our NBN and contacted the call centre. The operator helped us very patiently with an accurate assessment. It took a while but we could figure out what was causing the problem by troubleshooting the possible causes one by one. Great customer service like that is priceless. Show details ·  1

Questions & Answers

Les
Les · Aussie Broadband

I presently am a Telstra customer with nbn broadband and modem phone. Will my Telstra modem be suitable to use to connect when switching to Aussiebroadband? Telstra modem model number is DJA0230

John G. D.
John G. D.  
Aussie Broadband
Aussie Broadband   DM   
Les
Les  

Thanks John and Sarah. This is very helpful

Sam D.
Sam D. · Aussie Broadband

How long would it switch from another network provider to Aussie broadband as we are wanting to change and are hoping it will be within a day if possible

VaughnR
VaughnR  

Should be pretty much straight away if you have a running connection and a suitable modem … I think they say up to a day but it is usually within 20 minutes. Each time I have done it, it has been almost immediate.

Sam D.
Sam D.  

Ok that’s perfect because dodo took 3 days and was really hopping it wouldn’t be that long again

Stuart C.
Stuart C.  

Once my fibre upgrade was done it was activated the same day. (I went from fibre in the street to FTP).

Delia B.
Delia B. · Aussie Broadband

Live in between Cairns and Townsville in Queensland and am wondering if anyone else in this area can tell me about their internet connection and if aussie broadband meets their needs TIA

See all Aussie Broadband questions

Details

About Aussie Broadband

Aussie Broadband is an Australian-owned and operated internet service provider that’s been in the business for over 16 years. With an aim to meet the internet, phone, and mobile service needs of Aussies, they focus on providing a high quality service at a great value.

They offer following nbn™ plans:

  • Starter nbn™: for those with basic internet needs.
  • Casual nbn™: great for singles and couples.
  • Everyday nbn™: suitable for households with a few users.
  • Family nbn™: suitable for families and households with multiple users.
  • Power User nbn™: for those who need high-speed internet.
  • Power House nbn™: Aussie Broadband’s fastest nbn™ plan.

You can also include a phone and a modem/router with your plan. Aussie Broadband doesn’t charge excess data fees on any plans, and back their product so much that they don’t do lock-in contracts.

Points of praise:

  • Most reviewers found that Aussie Broadband’s customer service was excellent. They reported that representatives were very helpful in troubleshooting issues, and were patient in answering questions and explaining their product, particularly with less tech-savvy customers.
  • Reviewers also said that the provider’s internet speeds were top tier, and suitable for their needs.
  • According to reviewers, the process of setting up their internet with Aussie Broadband was simple and straightforward.
Compare all Aussie Broadband listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $85$95$75$119
Typical Evening Download Speed 48Mbps97Mbps24Mbps243Mbps
Max Upload Speed 20 Mbps20 Mbps10 Mbps25 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
Awards 2018, 2019, 2020 and 3 more2018, 2019, 2020 and 3 more2018, 2019, 2020 and 3 more2018, 2019, 2020 and 3 more
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Contact info for Aussie Broadband

  • ABN: 29132090192

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