Arthur Sydney
3 reviews
- Slightly large
I'm posting this to alert everyone who has been cheated by the Arthur Sydney, aka David Wellington Taylor-sydney : davidwellingtonnz & gemlibourne 'shop fronts' and I also found the same clothes on shopify - under smithandco-london...what scammers!… Read more
I realised something was off when the 'immediate shipment' email came in and emailed back to cancel with the reply of 'no cancellation' which is not usual business practice. Realising this is a drop ship setup operating out of UK but shipping from China, I contacted my credit card company and the bank refunded me immediately, while the goods are still in transit! If they do turn up, it will be me stating to them, if you want your goods back, send a post free return label, and by the way, you'll be responsible for any taxes and duties or damage from shipping..I am relishing the moment! Get onto your credit card company to dispute unauthorised transaction or refusal to refund for false advertising.
Follow-up · As a follow-up to my original post, the goods took 12 days to arrive, with the local courier's label stuck OVER the original shipment label (preventing a return to sender - I was not going to open the package and do a return to sender) - never seen that before, so presume it was the merchant's instruction. Merchant ignored my emails about their… Read more
Please do not buy from this company. Much like all the reviews on quite a few review sites, the products advertised do not match the delivered purchased items. I brought an advertised 'cashmere sweater, but got a cheap polyester sweater with no label. My efforts to return and get a refund have been meet with a barrage of lengthy emails (24 and… Read more
still counting) offering me further discounts to purchase more products or to pay for the shipping of the returned item which will be handled by them (and may be damaged in the process- their words). My gosh what a pickle! Clearly l have lost $80. But I'm still trying to get my money back. Good luck with that!
I ordered a jacket from their website which was described as being made from "genuine leather". Alarm bells started when PayPal reported my payment to an overseas company with a Chinese name, and when the jacket was delivered my fears were confirmed. It is made from 100% synthetic material, probably vinyl. I contacted their Customer Service… Read more
"team" and exchanged a few emails with Emma. Despite my pointing out that they had deliberately misrepresented their product, they did not offer me the opportunity for a return & refund.
I would advise avoiding this company.
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