Arthur Sydney

 Follow-up 4w · They kept saying I could reorder new sizes; material quality was very poor- very cheap compared with advertised pictures used. No tags on garments. No care instructions or other expected information. After many many emails and constant complaints-they suddenly turned up again in the mail. All returned to me in a bundle. Didn’t bother opening it. I got in touch immediately again- no reply, no response. No refund. - but all emails and postage and pics available for evidence.

 Follow-up 10mo · As a follow-up to my original post, the goods took 12 days to arrive, with the local courier's label stuck OVER the original shipment label (preventing a return to sender - I was not going to open the package and do a return to sender) - never seen that before, so presume it was the merchant's instruction. Merchant ignored my emails about their false and misleading ads, but emailed me a return shipment instruction at my cost (illegal in Australia when goods are faulty, do not meet advertised standard etc), with almost threatening statements of "you'll be liable for any taxes or duties" and "goods may be damaged in transit for which you'll be responsible" et al...obviously to make me nervous about returning the goods. On checking the 4 items I bought, 2 were poorly made with uneven stitching and lining protruding, and made of polyester (their ads state 'high quality' fabric), a 'cashmere' cardigan was unlabelled (illegal in Australia) and definitely not cashmere, probably polyester. Fourth item was colour mismatched to the ad and also polyester, again was advertised as 'high quality'. On further research I found all these EXACT items on Temu (same photos too - see attached pics) and half or less than Arthur-Sydney charged. I also found more of these 'boutique' stores, serving the 'local' community, with David-Toronto and Lilly-Melbourne all with the sad message from [Name Removed] and family. I have reported all this information to my credit card company asking for intervention and removal as a merchant from mastercard services. They are criminals and deserve police action. My initial credit card claim was refuted by merchant, but I disputed that with further evidence of misleading and illegal practices, and fees have again been refunded. This is a highly organised criminal group with phone numbers in the Netherlands, banking in the U.K. and drop shipping from China. On top of that they are using Temu's photos more than likely without permission. I have attached the four items I bought but taken from Temu.