Artiss Office Comfort Bradley Massage Office Chair

Cheap and comfy, but lacking – Seems to be more than one design for this series of chairs, so the assembly instructions and illustrations didn't quite match the hardware in the box - confusing, taking longer to assemble. A big backrest adjustment knob is included, but simply screws into a blind hole in the frame that goes nowhere and does nothing. Tilt feature isn't sprung, so it needs to be manually hauled back up from a reclined position. Some illustrations and the instructions show a knob under the base at the front, but that's one of the missing bits (and a feature?) that made assembly instructions confusing.

Even though they articulate when the backrest tilts, the arm rest height isn't adjustable, so these may bump into the edge when pulled up close to a desk.

After about 3 months occasional use, the arm rests have hollows where my elbows rest. The padding has flattened permanently down to the frame - not the cleverest of 'memory' foam! Thankfully the seat and back padding are still providing support.

In fact that's what's quite surprising about this chair - it's very comfy where a previous chair, one that seemed comfy in-store, was uncomfortable after an hour of use. After several cushions failed to make any difference to that previous chair, this one was ordered on-line by looks and price alone, so I'm amazed it's so comfy.

The massage feature is more a gimmick - simply vibrates at a couple of different rates and sequences. There are no rollers or thumpers - probably just a tiny motor with an off-centre weight mounted part way up the backrest. Someone suggested using a USB power pack, tucked into a flap in the chair's back, to run the massage unit and this indeed works well, not needing a recharge in 3 months of occasional use.

A pair of fabric 'buttons' awkwardly located on one side of the back rest - twisting around to see these would strain a healthy back - turn the massage on/off and select the mode. On my chair these are mis-labelled or wired the wrong way around under the faux leather. Since these are even harder to see than press when seated, then the error doesn't warrant a fix or swap.

What does now deserve a repair or replacement is the gas lift unit. Gas lift chairs typically sink slightly when sat upon and pop back up when no one's on it. But it shouldn't suddenly drop 1cm occasionally while in normal use when just sitting quietly. The chair also sinks a little overnight under its own weight.

It was purchased from Myer on-line 4 months ago, however it's been impossible so far to contact them to discuss a repair. Gas struts are usually easy to replace. In this case it was one of the bits included in the assembly of the chair and installed by the owner. Myer's on-line Concierge can't understand the category furniture, let alone the problem. Myer's on-line FAQ suggestions all require disassembly and returning the chair. Calling a major Myer store just rings out.

The chair is very pleasant to sit on even for extended periods, so I'm not about to give it up for the sake of a cheap gas strut. I'll persist with contacting a human in Myer who understands office furniture and its repair better than their computerised Help Desk.

Uncomfortable chair – This chair has uncomfortable seating. Not a chair to be used for long periods of time. I was very sore after about 20mins. The massage function is ok, but comes with a very small power cable length of about 1 metre.

This is perfect! So comfortable – Nice looking chair, good leather quality and is very comfortable to sit in for long periods. It was easy to assemble. It does have a massage section which is a pleasant option and is affordable as well.