ASAP Home Improvements

Drive done and didn’t follow council specs – we organised ASAP to do our driveway and council applications. Neither was follow they just poured without any inspections. It took 9 months for them to rectify and pull driveway up as it was there problem. We had to involve Qbcc to get this sorted. Originally Brooke refused to get any work done and thought it was all council specs. There problem creates flooding with our garage and issues with water flow. Only reason it was rectified was due to me taking it further. They didn’t even show up to Qbcc meeting and had to be called during meeting. During the fix up I still had to watch everything they did and be at all inspections. Even the council and contractor complained about the way ASAP handle situations and the way in which they are spoken to by Brooke. Horrible communication by all asap staff and very incompetent. Stay away from them. They are huge NO NO .

ASAP Exceeds Expectations – ASAP has completed a large outdoor roof extension for us and we have been very pleased with the advice, service, workmanship and attention to detail provided to us at a competitive price. Everyone we interacted with has displayed the same professional, positive demeanour. We are grateful to the whole ASAP team.

Timber deck and observed workmanship – I have had ASAP build my back deck onto my new home. The job is A1 and perfect. I have seen many decks in my trade as a timber pest inspector so I believe I have a excellent product. The price was spot on and the attention to detail was fantastic- joins sanded perfect, deck is level and made from the highest quality boards and framing. I would absolutely recommend (and have) them to others. Happy to send photos to anyone who would like to see the progress.

I love my new out door entertaining area and pool – I want to say a huge thank you to all of the of the team at ASAP. from the beginning in quote stage right through till the end, the customer service and quality of work was amazing. All the men that attended site were very polite, helpful, and respectful of my property. I am so excited to use our new area this summer. April 18th 2018 Update: Bringing the inside out

ASAP where able to really help bring our ideas to reality, we knew what we wanted, we just did not now how to create it. After having a meeting with one of the ladies, our plan was set and off they went with the project. We can not be more happy with the out come. They organised, plans, certification, the trades, everything was done. Thank you ASAP.

Built Fence over boundary of property. Refused to fix – I have tried for months to have this company fix the problem of building my fence over the boundary without success. Previously I had to ask then to come back and fix the timber panels which were lifting. They also exceeded the boundary on the other side of the property and claimed it was because of an underground pipe being in the way of the alignment. I checked this with Council and all services and there is no pipe in the way. Just an excuse to cover for a badly aligned fence.

Now the fence on the other side is proved to be encroaching on my neighbours property and after months of talking to the company about it they refuse to fix the problem which they caused. No responsibility accepted despite clear evidence of a faulty alignment. Just don't want to know.

I am now forced to take legal action to force them to fix their error poor quality work.

I do not and cannot recommend this company to anybody who wants both quality works and responsibility taken for their fundamental and basic errors. Photographs of their faulty work available if requested.