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Australian Outdoor Living

Australian Outdoor Living

4.3 from 1,461 reviews

Verandah awning.

We made the right choice of Company, had complete confidence in Michael with his advice, and after installation just loved the finished product. Excellent consumer skills from all staff and a joy to have the opportunity to feel they had our interests at heart.

1 comment
Hi Graeme and Barbara, Thank you for sharing your feedback of Australian Outdoor Living. Your kind words - 'excellent consumer skills from all staff and a joy to have the opportunity to feel they had our interests at heart' are certainly delightful. We will be sure to pass on your comments to the QLD team - which will make their day! Please do not hesitate to contact us if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

AOL QLD outdoor blind purchase and installation

From the moment I spoke with the design consultant Michael from Australian Outdoor Living QLD, I felt comfortable with their professional approach, prompt attention to any concerns I had and their honesty. Their timing for the installation was perfect as was Rob the installers attention to detail in the fitting. I also found them to be extremely flexible when making any changes - which I did often! I am very happy with the blinds and would recommend AOL to anyone. Very refreshing to have excellent service and product in today's marketplace. Thank you

1 comment
Hi Jen, Thank you for sharing such a kind review with Australian Outdoor Living. We are delighted to hear you 'are very happy with the blinds and would recommend AOL to anyone'. We look forward to passing on your feedback to Michael, Rob and the QLD team - which will definitely make their day! Thank you Jen for the recommendation and please do let us know if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Excellent and a very happy customer

I am so please at the outstanding and professional customer service I received with Australian Outdoor Living. I am also extremely satisfied with the quality and end result of my pergola blinds. I’m so happy that I did chose Australian Outdoor Living. Thank you so much and I would highly recommended you.

1 comment
Hi Tsabika, Thank you for the 5 stars! Our NSW team will be so pleased to hear you received 'outstanding and professional customer service' and are 'extremely satisfied with the quality and end result'. We absolutely love to hear kind feedback like yours and look forward to passing it on to the team responsible. Thank you Tsabika for recommending Australian Outdoor Living and please do let us know if we can assist you in the future. Kindest regards, The Team at Australian Outdoor Living

Timber pergola

Admin - Australian Outdoor Living (David, Darren and Jeremy): Planning, obtaining the council approval, payment and site inspection were all processed smoothly.
Delivery - Flinders (Sebastian): Performed as planned.
Builders - SG Pergolas (Simon) & CE Pergolas (Callan): Performed as planned.
Painters - Steve and his team: 1 day delayed without notice but appreciate their prompt action to fix the issues.

The end product looks fantastic. One thing my wife and I should have done a little bit of study before deciding to build a timber pergola was considering knot holes in timbers (it is very basic knowledge though). We were told that the builders could not conceal the knot holes and the holes were too large to conceal with the paint (The painters concealed all minor holes and cracks). Having said that, this minor issue was the only issue we have found. Therefore, we are very likely to recommend AOL to our friends.

1 comment
Hi Moto, Thank you for sharing your feedback of Australian Outdoor Living. We are so pleased to hear 'planning, obtaining the council approval, payment and site inspection were all processed smoothly' and that 'the end product looks fantastic'. We look forward to passing on your feedback to the SA team - which will definitely make their day! Thank you Moto for the recommendation and please do let us know if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Fabulous addition to our home!

Australian Outdoor Living (WA) did a great job with our pergola and blinds. We are really happy we chose them. It is a professional job and adds value to our house.

1 comment
Hi Karen, Thank you for the 5 stars! We are delighted to hear you have enjoyed your experiences with Australian Outdoor Living. We will be sure to pass on your kind comments to the WA team, which will certainly make their day! Thanks again for choosing Australian Outdoor Living for your outdoor project and if there's any way that we can assist you in the future, please don't hesitate to contact us. Kindest regards, The Team at Australian Outdoor Living

Sensational service, Amazing blinds

From the very start of our experience with Australian Outdoor Living (AOL), WA, the customer service was impeccable. Kalise was so bright, bubbly, professional, asked us questions as to what we were looking for that we had already made up our minds to use AOL. Josh was fabulous, very informative, gave us some wonderful options and his advice on what would suit our needs. Sandro made the install day easy and seamless. I would highly recommend AOL WA to all of my friends.

1 comment
Hi Narelle, Thank you for sharing your feedback of Australian Outdoor Living. Our WA team will be so pleased to hear your kind words, particularly that the 'customer service was impeccable'. At Australian Outdoor Living, we pride ourselves on our passionate staff and excellent customer service so reading your comments is particularly thrilling. We will be sure to pass on your comments to Kalise, Josh, Sandro and the WA team - which will brighten their day! Thank you Narelle for the recommendation and please do let us know if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Works very well just what I needed

From start to finish everything happened smoothly Everyone I spoke to were courteous kept me informed on process and progress and the blinds were installed 2 weeks early Great Would recommend to my friends

1 comment
Hi Gaye, Thank you for sharing your feedback of Australian Outdoor Living. We are so happy to hear that 'from start to finish everything happened smoothly'. Can you please let us know which state you are located in? We would love to share your kind comments with the team responsible. Thank you Gaye for the recommendation and please do let us know if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Could not fault any part during the original sale and installation.

Customer Service has been nothing but professional. My outdoor clear PVC blinds on my screened verandah were perfect. The quality is faultless and it did not darken the light into my adjacent family room one bit. It has turned my screened outdoor living area into a warm sunroom during the cooler months. Thank AOL

1 comment
Hi Millie, Thank you for the 5 stars! Your comments that 'customer service has been nothing but professional' is certainly very delightful to read. Here at Australian Outdoor Living, we pride ourselves on our passionate staff and excellent customer service so reading your comments is particularly thrilling. We will be sure to pass on your very kind comments to the NSW team - which will brighten their day! Please do not hesitate to contact us if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Pergola Blinds

It was a pleasure to deal with Australian Outdoor Living (AOL)from the initial contact to the installation completion. The Team from AOL & Installers were Courteous, professional and prompt. The blinds were exactly what we were after & they compliment our house. We would not hesitate to recommend or use the services offered by AL>

1 comment
Hi Bernie, Thank you for taking the time to share your feedback of Australian Outdoor Living. Your kind words - 'It was a pleasure to deal with Australian Outdoor Living (AOL) from the initial contact to the installation completion' are certainly delightful. We look forward to passing on your feedback to the VIC team - which will definitely make their day! We are sure you will enjoy your new Outdoor Blinds for many seasons to come and will love the newly created area in your home. Thank you Bernie for the recommendation and please do let us know if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Excellent workmanship. Has given us another room.

We had a pergola installed. The salesman Michael spent a lot of time with us and knew everything there is to know about pergolas. He was able to answer any question we had.
Our builder was Shane. Great workmanship, very particular and did an excellent job. Our only criticism would be that we never knew what time he was going to show up. In saying that, if we ever needed to have another installed we would not hesitate to use AOL and the builder Shane as the finished product is amazing.

1 comment
Hi Pauline, Thank you for sharing your feedback of Australian Outdoor Living. We are delighted to hear you have enjoyed your experiences with Australian Outdoor Living and that 'the finished product is amazing'. We will be sure to pass on your kind comments to Michael, Shane and the SA team - which will certainly make their day! Thanks again for choosing Australian Outdoor Living for your outdoor project and if there's any way that we can assist you in the future, please don't hesitate to contact us. Kindest regards, The Team at Australian Outdoor Living

Outdoor Blinds

From the initial contact to the completion of the installation AOL were a pleasure to deal with. Courteous, professional and prompt in their response. The 2 outdoor blinds are exactly what we wanted and compliment our house. We would not hesitate to purchase again from AOL.

1 comment
Hi Gianni, Thank you for sharing such a kind review with Australian Outdoor Living. Our SA team will be so pleased to hear that 'from the initial contact to the completion of the installation AOL were a pleasure to deal with'. We will be sure to pass on your comments - which will brighten their day! We are certain you will enjoy your new Outdoor Blinds for many seasons to come and will enjoy the newly created space in your home. Please do not hesitate to contact us if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Decking

AOL were professional and courteous from start to finish. Made the process easy and the quality of workmanship by Dan was second to none.
Now bring on summer, so I can enjoy the new deck to its fullest.

2 comments
Hi Jules, Thank you for taking the time to share your feedback of Australian Outdoor Living. We are delighted hearing your kind words, especially 'AOL were professional and courteous from start to finish'. Can you please let us know which state you are located in? We would love to share your kind comments with the team responsible. Thank you again for choosing Australian Outdoor Living and please let us know if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor LivingHi, I’m from SA

Perfect Pergola

Professional, Courteous, Friendly Service.
The product is strong and attractive and the warranty of 25 years for the product and 15 years for the paint is very reassuring.
The Carpenter and Painter were very professional, thorough and ensured the site was left neat and clean.

1 comment
Hi Penny, Thank you for the 5 stars! We are so happy to hear that you received 'professional, courteous, friendly service' from our SA team. We will be sure to pass on your very kind comments - which will brighten their day! Thanks again for choosing Australian Outdoor Living for your outdoor project and if there's any way that we can assist you in the future, please don't hesitate to contact us. Kindest regards, The Team at Australian Outdoor Living

Balcony blinds.

I am happy with the balcony blinds - they are doing the job. The rain and breeze are kept out so it is more pleasant, plus I can open the window and have fresh air coming into the house without the wind blowing in!
The quality of the product is very good too.

1 comment
Hi Cleo, Thank you for taking the time to share your feedback of Australian Outdoor Living. Our SA team will be delighted to hear your new Outdoor Blinds are keeping the rain and breeze out making it 'more pleasant'. We will be sure to pass on your comments, which will certainly make their day! Please do not hesitate to contact us if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Perfect outdoor roller blinds ever!!!

Love my new outdoor roller blinds, Thank You A.O.L for such quick service, from quote to install with the best product available. My balcony is now protected from the sun and the rain. They look beautiful.

1 comment
Hi Suz, Thank you for sharing such a kind review with Australian Outdoor Living. Our QLD team will be so pleased to hear you had 'quick service, from quote to install'. We absolutely love to hear kind feedback like yours and look forward to passing it on to the team responsible. Please let us know if we can be of any assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Terrible service

We installed the grass at our front yard almost a year ago and the sales meeting where we signed the contract went fine. They actually found the people to do it within 5 days. However, when their work team installed the grass they left a pile of unused rocks on my driveway that I couldn't even park and there was dust everywhere. I kindly asked to remove it and the promise was to come over the following weekend. Nobody came over that weekend, nor the next one. I wrote an email to the company, called, after tedious process, their subcontractor came by and removed the rocks leaving the dirt behind, well I could park now, so I let it go. Few months later the grass sank significantly, I called the company to send someone t look at it and service, they said they would within couple days, nobody did. Few weeks later I did call again, same thing, long story short, it has been 4 months now of my calls and trying to chase help and all was in vain. They could find the time when wanted to get a client and later they couldn't care less.


Professional from start to end

Great customer service throughout the entire process of our patio.
From start to finish, everything has been dealt with swiftly and professionally
All interactions with AOL have been great from the design of the patio, to the professional job the 2 installers did. Please pass on our thanks
We highly recommend you to our family and friends

1 comment
Hi Dee and Trev, Thank you for the 5 stars! Our WA team will be so pleased to hear you had 'great customer service throughout the entire process'. Thanks again for choosing Australian Outdoor Living for your outdoor project and if there's any way that we can assist you in the future, please don't hesitate to contact us. Kindest regards, The Team at Australian Outdoor Living

Artificial Lawn Installed by Professional Staff,A job Well Done.

Thank You Australian Outdoor Living at 36 John Bull Street Queanbeyan West NSW. I Would Highly Recommend the Friendly Professional Staff who Recently Installed Artificial lawn on a Section of our Front area of our Home We are very Pleased with the Result,it looks great.

1 comment
Hi Ted, Thank you for sharing such a kind review with Australian Outdoor Living. We are so happy to hear that you 'would highly recommend the friendly professional staff' from our ACT team. We will be sure to pass on your comments, which will certainly make their day! Please let us know if we can be of any assistance in the future. Kindest regards, The Team at Australian Outdoor Living

Excellent product and service

I found their customer service to be excellent-they were very flexible with agreeing to delay shutter installation until after the installation of my replacement window frame and window which had been delayed 6 weeks.
Very impressed with the turnaround time for 3 large security shutters in 4 business days.
Their measure and quote salesperson was also very knowledgeable, honest and down to earth.

1 comment
Hi MMZ, Thank you for sharing your feedback of Australian Outdoor Living. Hearing you are 'very impressed' with our ACT team and 'found their customer service to be excellent' is certainly delightful. We will be sure to pass on your very kind comments to the ACT - which will brighten their day! We are certain you will sleep easy, feeling safe and secure, with the addition of stylish and practical roller shutters from Australian Outdoor Living. Please do not hesitate to contact us if we can assist you in the future. Kindest regards, The Team at Australian Outdoor Living

Great product and professional company

Professional service from start to finish. Gave clear timeframes throughout the process and stuck to them. Communication was great and we are really happy with the final product. Would recommend this company and product

1 comment
Hi Alana, Thank you for the 5 stars! Your comments that you experienced 'Professional service from start to finish' and you 'are really happy with the final product' is certainly very delightful to read. Here at Australian Outdoor Living, we pride ourselves on our passionate staff and excellent customer service so reading your comments is particularly thrilling. Please do not hesitate to contact us if we can be of assistance in the future. Kindest regards, The Team at Australian Outdoor Living

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Questions & Answers

Why is it when I try to cancel my contract within the 5 day cooling off period your sales guy threatens with legal action and no return of deposit?
1 answer
Hi Shawn, Thank you for your candid feedback of Australian Outdoor Living. We'd like to look into this further and we welcome you to contact us at feedback@aol-hq.com.au with additional details including your full name, the state you are located in, who you've been dealing with and any other information you feel may assist us in looking into this. We hope to hear from you. Kindest regards, The Team at Australian Outdoor Living

if the plastic is split by strong wind, is it covered under warranty or can home insurance cover it?
1 answer
Hi Christine, Thank you for getting in touch with us. We would love to help answer your question and will do our best with the information you have provided. We do have a 1 year parts and labour warranty on the blind so if it is within 12 months then the fault would be covered under warranty. Regarding home insurance coverage, you will need to follow up with your own insurance company as they all have different policies but we have had customers in the past replace blinds under home insurance with no issue. We'd like to welcome you to contact us at feedback@aol-hq.com.au to share further details including your name and which state you are located in so we can assist you with this. Kindest Regards, The team at Australian Outdoor Living

Hi all, we are thinking of installing fly over roof for outdoor patio area and wanted feedback from customers with this design re: if rain comes into the patio through fly over gap? If so is this only with very heavy rain? Any problems with run off or does it all go into gutters on house roof? Many thanks, Jenny (Syd)
2 answers
Hi Jenny, Thank you for your enquiry regarding our Flyover roof option for pergolas. In relation to your question, we would like to provide you with some context regarding our Flyover roof option for pergolas in patio areas. Flyover roofs are naturally built stronger because we endeavour to have products that are built to last. Although we can’t determine the weather, we can guarantee that we source the best materials to provide you with the strongest structures that will stand the test of time. We also offer a guarantee for 5 years structural, 15 years paint and 25 years in timber. We take pride in how secure and efficient our products are and our Flyover range can be fitted either attached to your home or freestanding and will keep the rain out. Previous feedback from customers has been very positive thus far however, we do advise that you thoroughly study our after care plans so that you can extend the quality and durability of our products for years to come. If you would like any more information regarding our Flyover range including the different types and what will be the best option to suit your home, please feel free to contact our Sydney team at 86021200. I hope this information has be somewhat helpful and if you have any more queries please feel free to contact us. Kindest Regards, The team at Australian Outdoor LivingWe have had a flyover installed and are pleased we did. We do have water comes in but only if we have a bad storm or harsh rain. Most goes onto spouting and into tank. We have put flyovers in two houses we have lived in and think it’s a great idea for extending a Patio.

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