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Australian Outdoor Living
NSW, Sydney, SA, Adelaide, QLD, Brisbane, etc... (See All)Reviewer Photos & Videos
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The lawn looks amazing. Kids and the dog love it. So easy to care for aswell. Couldn't be happier.
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Very impressed with our artificial turf. It looks awesome around our pool and is lovely to walk on.
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The reviewer stated that an incentive was offered for this review
Appointment was missed with no phone call to advise of appointment being cancelled. Very unhappy as I had taken the afternoon off work to attend the appointment. Additionally, even after making two follow-up phone calls to find out where the consultant was and when they would reschedule the appointment, no return phone call was received.
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- 2 reviews
Everything was handled so professionally. From the initial showroom visit, to the full assessment and quote, to the final installation. Very happy with the end product. The outdoor blinds are performing exactly as I expected.
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Planning: punctual, routine.
Pricing: slightly dearer than we thought.
Council Approval: took ages, however we were pre warned.
Building itself: went very smoothly and proceeded how we were informed it would happen. Materials came Friday, started building the following Monday.
Builder (Bill), was easy to get on with and notified us promptly if any issues were apparent. Answered any of our concerns with ease. Recommend this Bill the builder, very highly.
Exemplary service from start to finish!
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- 2 reviews
I have never had such a great experience from the quote to installation. There was no pressure to buy or select the most expensive blinds in the range. The installers rang before the installation and even when the rain delayed the install they were prompt in calling and rescheduling the installation to suit . The blinds look amazing, I can’t wait for the weather to warm up so that I can enjoy this updated outdoor space.
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Hi Lyn,
Wow! The Outdoor Blinds look excellent on your home. We really appreciate getting to see the finished product in all its glory. ...
Read more It is so great to hear that your experience with our team so great. We know you’ll only grow to appreciate your blinds more as time goes on. We’re confident you will be very happy with your outdoor Blinds for a long time. Kind Regards, Jordan and the Australian Outdoor Living team
We arranged a 1 hour quote for this evening for an outdoor kitchen and pergola. We arranged childcare for our two toddlers and the session ran for an hour during which we went through multiples design options. All was going well until we advised that we needed to collect the children and end the appointment. We reluctantly agreed to another 40mins which turned into another hour plus with the kids sat with us. We received a quote easily but then were asked if we were happy for him to contact his manager to see if he could get us a discount BUT ...
Read morethis would only be an option if we agree to proceed today. I politely smiled, as any intelligent person would, at this sales tactic (from the 1990’s) and explained that I would still be getting two other quotes to compare the quality/timelines/price against. This is where the mood changed. I explained that it was the kids bed time (yes it was that late!) and that we’d need to wrap up for the day at-least three times. Each time I was ignored and the awkward and embarrassing pressure tactics (expected of a 1990’s car salesman) continued. I can now see from several hundred other reviews that this is their style. I didn’t entertain it and literally asked him to leave. Instead of respecting my wishes he called his manager to “register the quote” and started talking about us in a disrespectful way “they have this several quote system” “they won’t find a product that compares so it’s pointless” “they’ll need 12 quotes before they’re even close to making a decision”. I had to disturb his call and tell him to leave to which he responded to by saying “she’s actually kicking me out!”. I would have laughed out loud had my two daughters not been sitting with me asking who the man is. The products do appear to be long lasting (from the long spiel of content that was already available on their website) but all questions about the need for marine grade options for properties near the ocean, couldn’t be answered. The cupboard designs and colour palettes were outdated and not aesthetically pleasing. The pergola in particular looked industrial and simple suited to a council building rather than custom designed for modern coastal luxury home. Not only would we not use this company, we would not ever allow them onto our property again after the disrespect behaviour shown in todays quote.- Customer Service
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Hi,
Thank you for taking the time to share your feedback. We’re sorry to read that you weren’t happy with your experience. ...
Read more As I am sure you will have found, there is quite a bit of information to go through initially and we like to take the time to ensure that our clients are informed, therefore comfortable, with any choices they make. We do our best to make sure nobody feels pressured or rushed, but it seems that on this occasion maybe we misread the situation. We apologise if we came across in a way that made you feel uncomfortable. To make the most of your feedback, please send through an email to feedback@aol-hq.com.au with your full name, suburb, contact phone number and any other details you would like to share about your experience. Regards, Jordan
- 13 reviews
- 20 likes
We have used AOL on 3 separate occasions now and each time we have found the whole experience from start to finish to be handled by knowledgeable people who give great advice on choosing the right product. They work out the best way to do the install and have always been on time with delivery and installation. Installation has been great every time. The thing we like too is the quality. Very robust material which you know is going to stand up to the outdoor conditions, including strong winds. We highly recommend AOL.
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Hi Jasper,
We really appreciate you taking the time to share your positive feedback with us and the online community. ...
Read more We’re truly honored that you have decided to work with us multiple times. It is excellent to hear how much you appreciate our attention to quality. We take pride in the product we offer, and it brings great us great joy when people appreciate it as much as you do. We wish you many more years to come, entertaining family and friends with your new Outdoor Blinds. Kind Regards, Jordan and the Australian Outdoor Living team
We chose to go with this company despite their quote being 2000 expensive because we liked the product and I guess their sales manager sold the product effectively. We had requested installation in end of June or first week of July. The Sales guy confirmed after talking to install manager that it cannot be done before 15 July and there might be delay if weather is inclement and/or staff calls in sick. We signed contract on 9th May and paid the deposit.
Sales manager also said that another person will come and do the measure again before insta...
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- 3 reviews
- 1 like
All staff involved were knowledgeable and courteous. Work was completed in a neat and timely fashion.
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Hi Richard & Suzie,
Thank you so much for the positive review. We truly appreciate you taking the time to reach out and share your positive experience with everyone....
Read more Kind Regards, Jordan and the Australian Outdoor Living team
The new blinds looks amazing and the material is very good , it blocks 80% of the wind , so we can use our alfresco more frequently during windy days.
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Hi Anky,
Thank you very much for your lovely compliments....
Read moreIt is wonderful to hear how much you are enjoying all the benefits of our Outdoor Blinds. It’s our goal to have our customers enjoying their outdoor areas to the fullest so hear that your alfresco is much more usable makes us so happy. We wish you many more years to come, entertaining family and friends with your new Outdoor Blinds. Kind Regards, Jordan and the Australian Outdoor Living team
- 2 reviews
Very unhappy with the service and attitude of this company.
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Hi Steph,
Thank you for sharing your feedback. ...
Read moreWe appreciate the insight you have provided and are sorry to read that you may not have had the typical Australian Outdoor Living experience that we pride ourselves on. So that we can learn more, please send an email to feedback@aol-hq.com.au with your full name, suburb/state, contact phone number and any other details you would like to share about your experience. Kind Regards, JordanFind out how Australian Outdoor Living compares to other Home Renovators
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AOL installed outdoor blinds on our balcony. The discussion was easy and they were very knowledgeable. Installation was fast and we're very happy with the quality. We would use them again.
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Hi Helen,
Thank you so much for posting those excellent photos. The Outdoor Blinds look great on your balcony....
Read more It is so great to hear that you had such seamless experience with our team in QLD. We put customer experience and satisfaction as a priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words and please let us know if we can be of assistance in the future. Kind Regards, Jordan and the Australian Outdoor Living teamThe reviewer stated that an incentive was offered for this review
- 2 reviews
- 4 likes
From our sales person Tyson to Jo in the office and then to Brian and Jack our installers, could not fault the service and communication. Always kept us informed and were so obliging to work with. Love our new roller shutters
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Hi Gail,
Many thanks for the positive review....
Read more It’s so great to hear how happy you were with everyone on our team. Our business is only as good as our people, and we like to think that we have the best in the business. We’ll be sure to share your feedback with everyone. They will be thrilled! We hope we can work with you again in the future. Kind Regards, Jordan and the Australian Outdoor Living team
- 2 reviews
- 1 like
Very happy and appreciate the fact that our builder did a lot wrong by us yet your company was understanding and didn’t penalise or hassle us , that means a lot to us and I have already passed on details to friends with high recommendations , <br /&g
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Hi Bed,
Thank you for sharing your feedback on Product Review....
Read more We acknowledge that although uncommon, difficult circumstances may sometimes arise. We will always put our 100% in to make sure that does not get in the way of us delivering a great product and excellent service. Thank you very much for the kind praise. We very much appreciate you passing on your recommendations. Kind Regards, Jordan and the Australian Outdoor Living teamQuestions & Answers
What are the general price ranges of your custom made products. I know final price is dependent on measure and options selected but before I consider I need just a "ball park" range of prices and options.
Many thanks.
Hi Marie,
Thanks for your enquiry. Please give us a call on 1300 13 13 49. Your local team would be happy to chat with you about your project and provide some more information. ...
Read more Thanks, Jordan
Could you please tell me when Metropolitan Melbourne is allowed to install my synthetic grass in Regional Victoria. I have paid my deposit prior to this? Sandra
We've recently had a pergola installed by AOL at a cost of $10, 922. Unfortunately each panel has been scratched. Not to mention the delay of this taking a number of months as they originally put wooden posts in instead of aluminium and needed to come back as the job was incomplete. They have offered a price reductio of $522 for the scratches? That sis 4.77% How much do you think is reasonable? I don't think 4.77% is enough.
I asked for all the scratched panels to be replaced as the discount was ridiculous for an almost $11k product!
Hi Trish,
Thank you for getting in contact with us. ...
Read moreMy apologies that your experience with us fell short of expectations. We pride ourselves on providing high quality products with excellent customer service so to know you are unhappy with the final product is very disappointing. I’m having trouble identifying you from the information you provided. Could you please email us at feedback@aol-hq.com.au with your full name, state/postcode, and best contact phone number? We will investigate your situation and be in further contact with you. Kind Regards, Jordan at AOLGet an answer from our members and Australian Outdoor Living representatives
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Hi Michael,
Thank you for providing this insight into your experience. Great communication and ...
Read moreprofessionalism are usually areas we pride ourselves on. It sounds like we might have dropped the ball. We are sorry to read that you may not have experienced this, and are eager to learn more. We would appreciate if you wouldn’t mind sharing a few more details. This would allow us to make the very most of your feedback. Please can you email us at feedback@aol-hq.com.au with your surname, your suburb, and your best contact number. If there are any other details you feel would be beneficial for us to know of, please feel free to share these also. We hope to receive an email from you soon. Thank you again for getting in touch. Kind Regards, Jordan