3,429 reviews
No-showed on appointment made weeks before, stayed home from work for it. When called 20 minutes after appointment time told me they cancelled the appointment as they didnt want to deal with council requirements. Was never informed, person on the phone was very nasty about it and didnt care... "just the messenger", very poor. Stay away.
- +6
We recently had outdoor blinds installed by Australian Outdoor Living, and unfortunately our experience has been disappointing from both a customer service and product quality perspective. The installation was scheduled for 10:00 am, however the installers did not arrive until around 3:00 pm. Throughout the day, we had to repeatedly contact the… Read more
company ourselves to get updates on the expected arrival time. It felt like we were chasing information rather than being kept informed as customers.
Once the installation was completed, we noticed several quality concerns:
- The blind panels look completely different from each other. One panel is significantly darker while the other is lighter and more transparent, making the installation look mismatched. - This variation was never explained during the sales process, and we could not find examples of this appearance in the photos shown on the company's website or social media. - There is a noticeable gap at the top of the front blind, which affects the overall finish and appearance. - The new blinds also have visible with same damage in only 1 day and some damage on the frame.
What has been most frustrating is the lack of customer support after the installation. I contacted the office to discuss these issues and request a resolution, but my calls were not returned and my emails went unanswered. I then contacted the sales representative directly, who advised that a manager would contact me. Unfortunately, no one ever called or followed up.
Hi Ricardo, Thanks for outlining your… Read more
We had a deck and blinds installed and were told on multiple occasions that the blinds would sit flush with the deck. Unfortunately, the final result has been very disappointing. The deck was left with 16 missing screws, uneven and out-of-square finishes, and the blind railing does not sit flush with the deck as promised. It has also become clear… Read more
throughout the project that there was very poor communication between the different trades involved.
Overall, the experience has given the impression that the company acts mainly as a middleman, applying significant mark-ups on materials while subcontracting the actual work to tradespeople who you pay. with very little coordination or quality control between them. Whilst the deck issues eventuality got fixed the blinds did not... for 20K really disappointing
Hi Clinton, Thank you for taking the… Read more
Reviews with attachments
What a transformation - can’t believe the impact of having these sealed, insect proof patio blinds installed on our patio. The patio has now been integrated into our indoor living space with the option of open outdoor space. Fantastic investment in extending the usefulness of your available living space. No hiccups from start to finish! Show 3 replies
2nd Patio/Carport installed by AOL Perth. We are very happy with the end result and the installers on the day, same ones that installed our 1st Patio. They take great care to ensure a quality build. Almost everything went to plan and was stress free. It is a quality product that we recommend and has made a noticeable difference to our frontage. Very happy all round. Show details · 1
One of the most professional companies I have dealt with. Bought our blinds mostly for the Western sun but the amount of rain they keep out due to the quality is exceptional. Has transformed out outdoor area. Our last lot of blinds didn't block out anywhere near the elements as these do. Show reply
Got these ones for our investment property and I wish I knew about this company earlier. Blocks out more rain than the ones we put in at our own place Show reply
We went with Australian Outdoor Living again as they did our old house 13 years ago and they still look like new. Very happy with product quality and service again. Show reply
From start to finish a seamless project. Should have done this years ago Show reply
Seem to be much better quality than theor competition. Very happy ...smooth transaction from start to finish Show reply
Joshua explained the details of the product and how it works.He did amazing job and good customer service skills and the guys who came to install the lawn were amazing.100% satisfied. Thank you guys!☺️☺️☺️ Show reply
The whole process was exceptional from the salesperson to the contractor. Show reply
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Love the blind in my alfresco area.The guys did a great job.Thankyou Show reply
great service, the builder was amazing, we would highly recommend. The carport looks as though it's always been a part of the home. Show reply
- +2
We recently had a new outdoor blind installed in our alfresco by Australian Outdoor Living, and we’re extremely happy with the result. The whole process was smooth and professional from start to finish. The installation team was punctual and efficient, and the quality of the blind is excellent. It looks fantastic and has made our outdoor area much more comfortable and usable year-round. Highly recommend their service and workmanship! Show details · 1
Love our lawn fantastic nice to walk and sit on Show reply
Absolutely love it, does the job keeping the sun out, perfect Show reply
Purchased a motorised outdoor blind. The sales rep Vicky came to our house and was very nice to deal with. What set the product apart from others we saw was the material as it looked more solid. That was confirmed in the last couple of days (mid Jan 2026) when we had very strong winds and storms and the blind stood well with no creasing. … Read more · 1
Photos post storm below. Price was comparable to other main steam suppliers a bit on the pricey side compared to more independent suppliers but quality and installstion was different. The lead time is around 6-8 weeks.
Latest follow-ups
Artificial grass – On time job was completed to a top quality finish team were polite and professional. Show 2 replies
Follow-up · 2 years on still looks like new no drainage problems very happy with product
Great result - the blinds look great – Fantastic, we are very happy. Greg who came out to measure a quote was informative and knowledgeable. We would absolutely use them again. Show 2 replies
Follow-up · These blinds are great in the winds, we do roll them up in big storms as per recommendations. The sun protection is great, we chose a lighter colour so it wasn’t too hot. The blinds are super easy to clean with warm soapy water a soft broom.
We're very pleased with the blinds installed by Australian Outdoor Living. It was a pleasure dealing with this company. From first point of contact, measure and quote through to installation was seamless devoid of issues and was even given a… Read more · 2
discount and early installation. Excellent quality of the blinds and hardware. Thank you AOL. Highly recommended.
Follow-up · No reason to clean at this point They look great. We're very happy with our choice. They block the sun well and we still can see through it.
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Positive reviews
Extremely happy with my Australian Outdoor Living blinds !! Perfect fit !! The guys who installed them were so obliging, made sure I was happy with everything, cleaned up after themselves, even helped put plants back in place !! I now have an outdoor area that can be used and enjoyed all year round !!! Thankyou so much !! Show reply
From sales rep to installation nothing but great service sales was very thorough with lots of advice and choices, right up to installation , great people to deal with. Show reply
Professional, simple measure and quote on the spot for my artificial lawn. AOL was a pleasure to deal with in all aspects from quoting to installation. Installers arrived on time, on the day that was organised. Well done and thankyou ! Show reply
Negative reviews
We recently had zip-blinds installed and the process has been a disaster. Lack of continuity in regard to information received, and after sale service has been a real issue: 1. a mistake when AOL measured up resulted in extra charge, when larger post swapped out for smaller size post. 2. installer had heated argument with AOL office staff… Read more
regarding removal of existing post. So we then had too many posts left behind.
3. initially informed tiling could be completed after installation only to be told that blind tracks will need to be removed for future access purposes at an extra cost of $550 and that this would not occur for at least two weeks.
4. Contacted office and spoke with general manager to voice our concerns who has attempted to solve future cost incurred.
4. after rainfall we detected water leak coming out from blind-header box. Office staff blamed this on gutter despite there not being any issues prior to install. Reluctant to send anyone out to check unless remaining 10% was paid, despite work not being satisfactory.
5. Instead of sending installer back out to check leak, we received an email stating 'not our fault' that water is pooling and flowing into blind-box.
Very stressful experience. Do not proceed with AOL.
Watch this space. AOL responded promptly to our request for quote. Young lady came the same day, quoted, paid deposit. Told someone would be out for final measure. That's when it all turned to #SS. [Name Removed] rang to say he couldn't come to do final measurements as he'd been called into the office. We explained hubby wanted to be here when… Read more
he measured. He is FIFO with specific days available. [Name Removed]'s attitude 'too bad, too sad'. Apparently [Name Removed] came when none was home did measurements (no vision of visit on cctv). We were given install date, ordered skip bin and were set to go. Surprise, surprise, [Name Removed] rings morning of instal to say installer I'll will have to be after Easter!! We were not happy but again his attitude was 'too bad, too sad'. Reception staff and young lady quote 10 star service. So called manager [Name Removed] lets whole team down.
Hi Cheryl, thanks for taking the time… Read more (+1 reply)
Really not sure how they get 5 star reviews. Poor customer service and multiple let downs. 1: initial dealings Around Sep 2025 we had Destini come over for a quote/ measure which turned out to be an elongated 3 hour visit, mostly small talk. We received a $70k+ quote for a deck, veranda and blinds. Which was ridiculous. We enquired as to why… Read more
we weren’t getting the well advertised summer deal and why the cost was so high. She of course “checked with the manager”. The quote was then lowered to $53k. 1st red flag.
After this though we never heard back from Destini.
2: 2nd go
After not hearing from Destini we contacted AOL around Jan-Feb 2026. This time we got Rob. A likable guy who insisted a communication error occurred as Destini had since moved on from AOL.
Rob hastily booked a new measure and quote, driving 2 hours to us. A quote was done, however this time the cost was 5-10k more expensive and that excluded the blinds.
We went ahead to the contract phase anyway, hoping to start our slow going project.
3: Contract and despicable/ legally questionable contract terms
We were sent a final contract riddled with obvious errors. The biggest issue however was the insistence by AOL that they received 90-95% of the project funds on delivery of the materials. Prior to any actual building or surveyor checks for each stage. Initially the admin person Mohamad said they can compromise on this. We sought legal advice which supported our thoughts that the payment schedule should be more staggered to protect us. In the end they refused to adjust their terms. In reply we cancelled the project. They did return our deposit of $1k which we were very happy about.
Bottom line:
Avoid these guys. Too many red flags, poor customer service, shonky marketing and sales tactics and very questionable contract terms. They are not the glossy company they pretend to be on their adverts.
Hi Damo, thank you for taking the time… Read more
Recent reviews
The installation of the outdoor kitchen (bench, sink and bbq) went smoothly and was done in a timely manner. Happy with the materials and equipment provided. The sales person was friendly and prvided us with the information we wanted. Had a look at the display centre making our choices easier especially viewing the way the ODK and blinds were… Read more · 1
installed. The ODK installation crew was excellent and finished the job quite quickly. The blinds installation person was efficient and make sure every nut and bolt were robust and strong considering the winds we sometimes get. The blinds installation a bit longer than the ODK installation. Overall very happy with the look of the ODK and Blinds.
This is a return after 7+ years because my deck blinds are still working well and looking good. I wanted another blind to match. AOL matched it well and provided very good service - there was excellent information provided, the sales estimator arrived on time to measure and quote, the installers were very friendly and professional and everything… Read more · 1
worked well. My new blind appears to be as good as the previous ones. The quality of my blinds is very good. They have held up to the weather.
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Hi Brian, Thank you for taking the… Read more