Very sneaky company
This company is very very sneaky and know exactly what they are doing. I fell for this two seperate times. First I paid for a trial and as I was moving forwards all these “ click here, click here messages would appear and be in a huge font and flashing.” This would come up constantly as I was trying to read about the program.I clicked it and once clicked , too bad, you missed the fine print because it was at the bottom of the page on the page with the flashing messages and very small. If they cared about their customers why would they do that?...Why would they continuously make you want to rush into it? Why wouldn’t they tell you about the payments on the page where You paid for the trial I noticed this after I was charged three $40 monthly unauthorised payments. After numerous emails I got a response telling me I must of been too excited! Absolute rubbish!!!! Second time was joining the life for I think at the time $7. Once paid I wasn’t even able to access most of it!!! I didn’t think I would be fooled a second time but they were good. Money hungry!!!
Paid 30 dollars for 2 months, found out diet wasn't right for me, tried contacting people for a refund after 6 days of trying diet. Lady I was emailing from ashey bines team, was telling me the diet was the opposite for her and she found that I was really good, i told her we are all different. She said she can't five me a refund unless I had technical issues???????? Lady the diet made me bloat, constipated I 0nly used 6 days of it and the app is confusing as hell!
For those that have been scammed
I’ve read so many negative reviews... she blocked me ages ago for writing a comment on her fb page. I own a small business so have come across other businesses who behave like this company.
Put in a formal complaint in writing to them and give them 7 days to refund the unauthorized payments or you will escalate the matter as a fraudulent deduction.
Make sure you have checked the fine print and haven’t inadvertently ticked a box that says you’ve agreed to these payments or that you've read the terms and conditions. I would suggest that if the...
Amazingly clever fitness-tech platform that tailors fitness/diet to your needs
Loved being a member of The Life. Found the online library of recipes, video content from the in-house nutritionists, physios, counsellors, chefs provided a wholistic approach to fitness and well-being. My credit card attached to my account expired and i've been so lazy and not renewed.... but I am ready again to get back on the fitness-horse and looking for inspiration, ideas and support. Definitely signing up again (or to the new evolution of her programme).. i think it's called Squad!
SCAM SCAM SCAM!
Absolutely appalling. I signed up for the initial trial at $7.70. I did NOT agree to joining after that. They decided on their own that I did in fact want to join and stole two lots of 40 dollar monthly payments before I realised. I've emailed countless times to get my money back. I'm always ignored so I posted to her social media asking what I should do to get my money back and was immediately blocked. Do NOT buy anything associated with this woman or her husband. Pair of thieves.
I only became a member for clean eating program which was supposed to be one-off payment of $ 7.5 and then after two weeks i started noticing weird activity in my bank account for $37.60. apparently they decide on my behalf that I want to become a life member and pay on a monthly basis.i have emailed them several times to cancel whatever they decided for me without my authority and they simply don't care and not responding back to my emails.
what is strange about them is that they will never send you anything confirming what you have signed up...
Waste of money.
WAY too complicated to use, takes at least 3 hours to sit down and watch all the videos on how to use it but yet that is still so over whelming. Something more simple is needed. Very prompt with taking money but extremely useless with actually replying to customers when help is needed. Total waste of money, got nothing out of it.
Would never recommend to anyone.
Tried to cancel my membership for 6 months, as i only noticed 6 months after that amounts were still been taken out of my account. No one would help me. Got an email saying it was cancelled but payments were still taken out of my account for another two months before I noticed. amounts were refunded after 3 emails, short refunded me but it's not their fault. Complete nonsense. Would never say to any friends to sign up.
How can I use a service I don't even know I'm paying for
I cannot believe it is even legal (much less ethical) to bill $40 a month without the purchaser's awareness. Shocking and eye-opening to say the least. Took me two months to catch it now I guess I will find out how long it will take to get it cancelled/refunded. I want other people to know about this overcharging so they don't get into the mess in the first place.
If i could give zero i would
I cannot believe that i have been getting charged over $40 a month for a service i did not sign up for!! I signed up for a one off payment of a $10 ap. Today i find out that i have been getting charged $40+ a month ever since. And a different amount every month!! I'm beyond angry! I have been charged $320 all up! I can't contact anyone by phone and i haven't received any responses to my emails. I'm furious, this company is a complete scam. If you take out $40 p/m the least you could do is notify the people you are charging! A receipt perhaps? T...hat's what every other LEGIT companies do. All direct debits are receipted by other companies, why not yours? Clearly your business model isn't working as many people are upset! I am taking this further. Sorry Ashy, i loved your stuff, but now i want nothing from you but my money back.
I feel cheated
I signed up for the booty challenge reluctantly, as I never sign up and pay for things online.
Because of this, I meticulously read everything in the sign up process and felt assured that I was paying a one off payment of $7.70. I never knowingly agreed to sign up for The Life, nor agree to having $40 take out of my bank account.
I have emailed trying to cancel, and received an automated response. In this impersonal response, it had a "promise" to get back to me within the "48 hour maximin".
It has been longer than that now, however I can...
Fraud Fraud Fraud
How many times do I have to email to cancel before you all stop charging me!
I even opted out on day 3. I paid the $7 and you stated we had 28 days to opt out and I did. I have read so many negative reviews. I should have looked first. I have now been charged over $250. I sent the last email I will send to you. Social media blasting and claims with my cc is next. You have 48 hours to respond and refund it all.... Shady shady business model.. You won't last
Disgusting business model -
If I could give minus stars, I would. I signed up for a 12 week ABBBC. It stated that I would be charged AUD$6.95 per week for the 12 weeks. There was NOTHING on the payment page that alluded to the fact that the sign up of $6.95 per week would then sign me up to a 'Life' membership of $42 a month! There was nothing stating the $6.95 was subject to other terms and conditions. Once I realised they were taking money from my account I emailed demanding the membership be cancelled and my money refunded and they all just ignored the request for a re...fund. It is ILLEGAL to have hidden costs, they think they can get away with saying it's written in fine print on a separate page but that is total crap, a business needs to clearly advertise they have other payment terms and conditions. Also during my 12 weeks I was never even given access to the 'supportive Facebook forum' even though I requested to be a member and it was part of the package. Such a disgraceful business. Look at all these complaints of people feeling taken advantage off and ripped off, state your prices and memberships CLEARLY on your site and be honest with your PAYING customers.
Had 4 lots of $40 taken out before I noticed.
With all of my other direct debits (e.g. phone bill, Foxtel), I get an email when a payment is processed each month. With these AshyBines charges, I never got such notifications and therefore delayed my discovery of the problem (I would have noticed after the first month otherwise).
They are a scam; Cheating
I only elected to sign up for the $US7.70 Booty Challenge package but were still being charged $US30 a month for The Life program.
This is ridiculous I never agree to pay anything additional of 7.7. Please return my 260$.
Questions & Answers
I just signed up for the 28 day Keto challenge on the ashy bines The Squad app but I am not happy at all with the meal plans . I’ve looked into a lot with the Keto diet and a lot of the food options aren’t that great or shouldn't' be eaten on the Keto diet ! I tried emailing them but it bounced back ! Is there any other email address or contact number? I don’t wanna keep paying $19.99 a month for something that is not helpful at all!
Please help I am trying to cancel my monthly life membership. I can no longer afford it and when I email firstname.lastname@example.org it bounces back. Please help!
I've been trying for 6 months to cancel and every time I get a bounce back email. As it's a continued card payment I can't cancel it with the bank either
If I email email@example.com. and cancel my 'the life' will they actually cancel it, as I can afford it and only wantted the ab challenge!
In my case, yes they did cancel when I requested, and an email confirming this, asking me to take a short survey. I have however read a lot of reviews saying that it wasn't the case. The good news is your bank can help in initiating a charge back dispute if this happens, and charges after cancellation request is one of the easiest disputes to win, all you need is your email showing proof you requested cancellation.
You mentioned also that you only wanted the ab Challenge in the first place. Please read my review, as I was in a similar predicament where I only meant to sign up for the Booty Challenge and got charged for The Life. I go into detail about how to get your money back.
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