Asko D5644SS / D5644SSXXL Questions & Answers

Hi Joe. Thank you for reaching out to us. I am sorry to hear you are having issues with your appliance. Can you please contact me by email Feedback@asko.com.au with your contact details, order number, mobile and I will look into your case in more detail.

Thank you Regards Claire

I have the same issue few days ago and opened up the front panel and used hair dryer to blow dry . It’s back to normal now.

$ 2190, but don't buy it even if it is 50cents. It is a prverbial s...

Thanks for answering. I hadn’t heard back from anyone, so I went ahead and bought it at $800+ tax and install (full warranty). It is replacing a Miele (dealer said 3 months wait for Miele, since a container shipment was stalled in NJ due to Covid-related bureaucracy?). The door hinge of the new Asko must be slightly lower, as the installer had to shave an 1/8” off the top of the baseboard. Not noticeable tho. The screw holes in the board don’t line up with the Miele, so baseboard is floating unattached. It’s fine.

The machine has been performing 8/10, the same marks I would give my Miele when it was new. Dishes come out slightly gritty, no matter how the machine is loaded. No mechanical panel errors so far. Fingers crossed. I hated the Miele, FWIW. Same issues with mechanical errors. But went with with asko bc I thought it would install into my cabs like the Miele. And cheap floor model. We’re selling the house within the year.

Did anyone from Asko replied to this message? I have the same problem. Thank you.

I have the same problem. Did anyone get a response?

Any answers to this? Ours has the same problem. Now beeping erratically while it runs through the cycle, with no error code, which makes me wonder if there is an elf living in the machine sending us morse code messages? Should I try and rescue him?

Hello, sounds like the control circuit board is damp causing the system to short cycle and operate erratic. Try unplugging for a couple of days to dry out and check again?

We had a similar issue, called a technician, $160 later, he pushed a few buttons, reset whatever and it's been working fine ever since, Give your local a call and give them the error code,

Trying to self diagnosis on YouTube dud not help us,

Hey, you can try giving it a hard reset by unplugging the unit for an hour or so, the keypads on these units are prone to failing because of moisture. These are a troubled unit and before you spend too much money consider if replacing it with another Dishwasher that has a better warranty, I recently threw ours out and replaced it with a different brand and have no issues at all plus it had a longer warranty.

Hi Dale, I have unplugged it and will give it a try. it still washes well, but that sensor touch pad has always caused me problems. Thank you.

Hi Tricia, My Asko D5646 has touchpad problem as well - sometimes couldn't start, and I can see moisture under the touchpad. Just wonder has you find out how to solve the problem? or anyone can give suggestion. Thank you!

Unfortunately I do not have the answer but may I suggest that you call out a technician as the machine is too expensive just to throw out. We had a 14 error code in that it would not drain the water so I went on YouTube and I ended up buying a replacement part that was suggested. After the long wait on delivery, still the same problem.

We then called a technician and he just pushed a few buttons and problem fixed. Easiest $165 that he ever earned I'm sure

Sorry I have never had that fault, I had enough with our machine and threw it out, yes it was expensive but in my case it was an expensive unit that was faulty more times then it was operational. Call a helpline or a technician or try unplugging for a couple of hours for a hard reset.

We have a new unit and have the same issue with S:01. Did you find the issue and solution? Thanks.

Same issue called customer care and they said they can’t help me as they don’t have a record of this code. Did anyone get an answer to this issue?

Same issue here. DBI675XXLS. Displays an S:01 after being powered up since a power outage downtown. Have reset breaker, removed mainboard, played around testing each sensor and motor lead back to the board to see if it could trip any other codes. Only the door switch being opened or disconnected would result in S:03 instead of S:01 being displayed. Asko will not provide any assistance on the definition of code as they only provide support to technicians.

Technician has replaced the main interface board twice before as well as the LED indicator board twice in the past, all three of those 'dead' interface boards display the same S:01 now, which we have never seen before.

Other threads online look like the main control board in the bottom of the machine may be faulty but I'm unable to confirm. It's a $365 part I don't really want to take a gamble on since this machine breaks down completely every 6 months and is honestly ready for the landfill after 3 years of unreliability. Confirming this is the part would be another few weeks and at least another $250 from an Asko repair person, which certainly is worth just buying a different machine.

That said, if there's a blown solenoid or capacitor on the board that is causing this, I would pay to fix it.

Following up on what solved the S:01 would be helpful Michelle.

Check the overflow/leak float switch. Board was fine. I started pulling sensors and the float seemed jammed or stuck in the bottom of the pan. Pulled it out and confirmed it wasn't tripped and reconnected the board.

Machine started what seemed to be a cycle with the display cycling through 8:01, 8:02, etc up to 8:11. Wouldn't respond to turning off, so I disconnected power and it wouldn't come back on even illuminate the display with the S:01 error.

Tried holding down the power button while disconnecting the power and plugging it back in, machine showed an Asko welcome message with initial setup screen. Went through the prompts and it has been working perfectly for a week now.

Yes. You better call Asko ASAP and declare the issue. This is a very common known issue with them. They will send an electrician to your house to replace the board. However, I believe that you will experience this issue in its lifetime as what we have. This issue is happening because of a malfunction with the board whenever the moisture from the inner space or external environment make the board thinking there is too much moisture then it will get into malfunction mode itself. It is not funny with Asko at all. Cheers. James

Yes 100% call Asko and advise them of the issue, they may say this is because of a power supply issue, with the constant issue they have had with the boards on these models so I hope they will man up. The moisture infiltrating the boards is always going to cause them to fail. Good luck.

According to the parts manual the start button is a replaceable item. Like all those micro 'soft touch' buttons they are prone to having the internal mechanism flattened by extended use.

Yes, this is a replaceable part. ASKO will replace outside of warrantee but it will cost! If inside warrantee...lucky you. I will never touch an ASKO product again.

I no tech expert. But I would suggest that the whole touchpad unit sill need replacing. You should contact ASKO and demand a replacement. I'm going to the ACCC to lodge a complaint because the product has never lived up to any consumer guarantee standards.

I'm not that technical on this issue but seems that the LED display may be playing up, this happens on a lot of items such as oven timer displays. Would have to be replaced,

Hi Kaye, did you end up fixing your issue with your dishwasher? We have the exact same problem with the display. Very expensive to get Asko out to look.

Hi Kate, It is unfortunately not possible to comment unless we have inspected the unit. If you would like us to get a tech to inspect the unit and find out the cause kindly forward your details to book a service on service@asko.com.au or you can contact our after sales service team on 1300 002 756.

Regards

Vani - Team Leader - After Sales Service

I wish I could help you but I have no idea myself. It's very frustrating. I have called the 800# and they weren't helpful. I unfortunately just have to shut my whole dishwasher off via the power breaker. It's a nightmare. Sorry about your troubles. I think it's just a glitch with this specific dishwasher. It seems like the more expensive and high tech an appliance is, the more problems you tend to have. : (

Hi Jan, We would advise to check if there is any blockage in the drain. If this does not resolve the issue, please call us on 1300 00 2756 or email feedback@asko.com.au and we would be happy to assist further in troubleshooting the problem.

Kind Regards,

ASKO Customer Service

Hi. I am having the same problem. Was it resolved? I phoned Asko customer service and they claimed that they had never had that problem reported before. All they wanted to do was arrange a non warranty service call out. Mick

Hi Ai-Vee Chua,

I would like to help resolve this issue, if you could kindly email your best contact number to feedback@asko.com.au I would be happy to look into it.

Kind Regards,

Kylie - Customer Service Team Leader

It could be one of a number of problems so I would suggest that you contact a technician or Asko customer service.

Ally I'm not sure as I've not struck this problem with mine. I would phone Asko customer service and ask though. You may find it's still under warranty. Audrey

Hi Ally, It sounds like the dishwasher was not installed correctly so it is on an angle causing the rack to roll out when open. The feet may need to be adjusted or the screws may not be secured in the cabinetry. If you would like to have one of our technicians take a look please call 1300 00 2756 or email me direct on feedbac@asko.com.au

Kind Regards,

Kylie - Customer Service Team Leader

Hi David, It may be the spray arms that have a slight blockage and will need to be cleaned. I would advise to remove and clean them, then run the dishwasher on the hottest cycle (pots and pans program) without dishes to clean out the pipes as well. If you need any assistance, please feel free to email me feedback@asko.com.au or call 1300 00 2756.

Kind Regards,

Kylie - Customer Service Team Leader

My dishwasher was doing the same thing and it had me stumped. I realised I hadn't checked the holes in the spray arms where the water comes out. I just had a tiny bit of food in one hole and that was enough to get the residue. Hope this helps.

Have subsequently cleaned those and they were grotty - will see how it goes. Thanks

Hi,

I would like to call you to trouble shoot this problem and have it resolved. Could you please email me your best contact number to feedback@asko.com.au and I will give you a call to discuss.

Kind Regards,

Kylie - Customer Service Team Leader

Thank you for your reply Kylie, I have emailed you my contact number.

Hey gmal.... we have same issue. Did you end up resolving this? If so can you tell me what happened pls