I bought this about nine months ago. Looks very smart, works perfectly, no issue with the black scratching or anything. Love the wok burner and the whole appliance. I am writing this as I’m surprised by the negative reviews from others.
Purchased in April 2020.
Wok burner won’t stay on. Avoid the cooktop
Bought the end of June 2020 got delivered in September 2020. Wok burner won’t stay on. Called asko to fix it, they came and replaced fire detecting bit but it still happening. I always wipe and clean after use. No residual oil on it, the doors and windows are close, no wind whatsoever and that wok burner is always turn off in the middle of cooking. What a waste of $1999 I spent!!! Its not like its a cheap stove. I want my money back! Avoid this stove, choose a other brand. If you can’t fix it then refund me!
Purchased in June 2020 for $1,999.00.
Not worth it
I bought this cooktop 3 months ago. After 1st use, I have stains that won't come off. On top of that the black colour on the grill has come off. Customer service did not get back for 2 months only to be told that i did not clean my cooktop after cooking and that i am using cheap utensils and hence the grill colour. Recommend to use desolv it from bunnings for cleaning but did not do much of a job either. Apparently will be charged call out fee if I need it looked at. Definitely not worth the price. If this matter is not resolved I will be going to fair trading for help.
Offered to change colour after product was delivered for free
I purchased a black 5 burner cooktop to suit the kitchen of the house we were going to purchase but due to some reasons the purchase did not go ahead. I then purchased a different house and wanted to change the cooktop colour, Asko called me and offered to exchange the cooktop for a stainless steel one for free.
Your service is much appreciated - thanks Asko.
Note: the black cooktop was in original packaging and never opened. If the packaging is open then there will be charge.
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Used once black all came.of metal grills!!!!
Dont get this cook top, looks great ,great design.
I was really happy with this and looking forward to installing it
Asked before I bought about black grills, wanted to know if it would come off, i was told its cast iron and it wouldn't.
After the first use the black had come off grill and silver was underneath.
It's so hard to deal with asko had an asko rep say call him if there are any problems as our whole kitchen is asko
No response from phone calls and emails. Dealing with call center is painful
For expensive appliances asko is not worth it !!
Go Meile if you want to spend money won't ever go asko again
In the end was told by spare parts at asko that cook top is enamel !!! Cheap!!! ...
Questions & Answers
Hi There I am planning to buy this cooktop? Could anyone please share their experience on this cooktop?
its a nice looking cook top I'll give it that
We had problems with black grills the black came off so had to replace
the main burner flame was un even so was hard to cook on
so there are definetlt issues
We bought because it match all our matt black appliances probably wouldn't look at asko again next time
Having read the reviews above is like to know wish 100 per cent certainty if this cooktop is in fact cast iron or enamel. I also need to know if it is scratch resistant and if Scratches occur what Askos warranty is.
Id appreciate a response ASAP as I bought one of these on a whim on Sunday without doing my usual homework and will get a refund on Thursday based on what information I find out about this cooktop
yes it is cast iron black comes off the grill
components don't listen what they say it comes off!
nice cook top asko were definetly a punish to chase about the issue
and told them about unbalanced flames especially on wok burner
, very difficult to cook evenly
for the price id go meile or another brand over asko next time hope this helps
Thanks nick! We have decided not to purchase it and keep our Smeg we have and get it fixed! Have you bought a rangehood recently as ours is broken and need a new one
I would not recommend buying it either. I mean I looks good but the frames colour is coming off and their customer service is crap .
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