Huge, robust machine but design needs improvement. Detergent separator is missing!
This washing machine washes well, clothes come out clean. Looks robust and heavy duty. I also chose this because mainly it has the stainless steel gasket.
However, towels come out unpleasantly rough even when I have tried using more softener.
The detergent separator is missing.
I also think the first compartment and second compartment releases the detergent at the same time, which means the pre-wash is using all the detergent and leaves nothing for the main wash. (As per observation)
Also the softener in the compartment seems to be almo...
Wished I replaced my Miele with Miele instead of Asko
I bought the larger version of the Asko new to reduce number of loads but this machine has real problems with towels and just refuses to spin regardless of whether I reduce number of towels or rearrange load.
My Miele lasted 20 years and never missed a beat in that time regardless of what I put into it.
I doubt if this Asko will go the distance since it's not performing the basics from the get go and thinking of replacing it before too long.
Also extremely noisey.
If I could give it zero, I would.
Bought machine, machine works well for 3y 4m now it's shaking and making a hell of a noise on spin. Asko say, out of warranty, you pay for service call and depending on what was wrong with it, they might help!
Fair washing machine life for this amount should be ~10 years... Will chase them up and one way or another have it fixed but it's not the point. They shouldn't gouge customers on price selling something that should be premium quality if a, largely 2 person household can break it in 3 odd years - stay clear if I was you!
Asko is a disgrace
I purchased the Asko washing machine because it was a 10kg front loader and I have 3 small children. I should have gone Miele but was talked into an Asko and was led to believe it was a luxury brand who stood behind their product and the product was the best on the market. What a lie. I have had this machine for 5 years and it has been nothing but trouble and a continual fight to just get my consumer rights met. When you call Asko they try and avoid any responsibilty for their product not working and try to charge extortionate call out fees to ...discourage complaints. I only ever wanted a working machine and the only way I could get them to treat me like I wasn't a scammer and to meet their obligations as a retailer was to go to consumer affairs. That government department was amazing. Asko finally recognized that they had to fix the machine. I had 5 visits from an Asko repairman who could not find the fault and agreed that I probably had a lemon. He did change random things that he felt might help, like a door, some pipes etc but I continued to have problems. On the last visit , the water stopped leaking and when asked by consumer affairs if I wanted to push for a replacement I declined because I just wanted my machine to work and now it did. I am an honest person and I wasn't trying to scam a new machine and they'd fixed it, that was perfect. I just wanted it to work. In hindsight, I should have just pushed it. 3 months later, my machine started to leak again. I spoke to Asko and I wrote a letter requesting a replacement. Of course they knew the history of the machine as they had a file on it. They sent a tech guy out again and he couldn't find the fault (of course) and when I requested that they replace it, they stopped responding to my emails. Now the only avenue I have to get my machine to work, is to go to court. The biggest waste of $2500 on a machine that hasn't even lasted 5 years and Asko are a disgrace as to how they treat their legitimate customers. Do not waste your money and time dealing with this company.
- Verified purchase
Is it washed up?
Ah the Asko front loader. If ever a love hate relationship existed with a mechanical product this might be it. I want this machine to be great, I really do. Alas.
It's a great machine. I purchased it because of recurring mould issues on rubber gaskets on another brand. It has a 10kg capacity, is easy to operate, offers great control over the various programs, and is built like a tank, but...
A few months out of the 2 year warranty period, issues appeared. We had a 'wash motor failure' reading. Fortunately a call to the extra-friendly service ...department arranged a quick call-out and the issue was resolved...with no cost! Out of warranty...no cost! Asko gets 10 points. A week after that, the door locking mechanism was malfunctioning. Again, the helpful service department arranged a visit, and again...no cost since these were not user wear and tear but manufacturing faults. 10 more points Asko. But there's the problem. A 2500 dollar machine shouldn't have issues should it?
Machine is just twelve months old and door glass has exploded at 1600 rpm. Extremely dangerous, destroyed washing and machine is filled with shards of glass. Asko response after two weeks. 'operator error' will not replace under warranty. Customer service is non existent in Australia. State service managers' words "Good luck sunshine" 'we have many of these new machines doing this" if so why are they not recalled. Note all newer models now have a plastic cover over the glass. Be very very careful, someone is going to get hurt.
Update: Asko have now agreed to repair at their cost. You would think it would be more cost efficient to replace with new unit than expensive repair but what can we do?
We were convinced to buy this above a Miele by the salespeople. Wish we had gone with our gut.
Have had terrible trouble with the seals and now the bearings have gone.
Washes well, and has good options for different washes. I especially love the hand wash feature.
For the price compared to the problems we've had I Would not recommend.
This is a dog!
Nothing but problems!! Trying to get it replaced. Had 3 call outs. First the seal then the computer not working meaning the wash could go on for an extra 45 minutes! Not what you want when you are time poor. Would not recommend at all as completely unreliable. Don't buy!
Lemon since the start.....
Nothing but trouble since we've had it. The Good Guys salesman convinced me that I would be buying a super reliable washing machine that was built stronger than any other on the market and wouldn't give me any trouble! There has been fault message after fault message and now there is power to the machine but the program won't start...... 6 people to wash for, I'm losing my patience with it.
An excellent job for example ready to replace doona washed on Max heat Max 14000 spin came out like New and relatively dry so easy hang and finish drying
High rated for per and water consumption/ electricity salesman said he'd had one for 25 years never broke down.
Installed it myself easy as hook up the hose remove restaining bolts at the rear the unit, plug it away it went 1st go...
Best of the Best
only Machine without a rubber seal on the door and that is the reason we purchased it.
Quiet well modulated machine with ease of function and range of cycles. Good quality build, durable and fully functional.
It washes all fabric types well and has appropriate cycles to match. Would highly recommend to anyone looking for a high quality washing machine.
Becoming my laundry friend.
I won’t say that I love this machine but it’s becoming my laundry friend. I have had this machine for over 2 years now. The cons were: 1. In the first 4 months, I required service for a “faulty water outlet” message. After 3rd visit, our water outlet part was replaced under warranty, a lot of people had issues with this part. It has been working really well ever since. When there is a water outlet fault now, there has been an item stuck and removed by me. 2. The other not so favourable aspect of this machine is that the cycles are long. 3. Sock...s are not clean enough after cycles, but using product has helped this along. 4. Clothes need to be removed immediately after wash cycle or there is an odour. 5. Loading clothes requires delicate work, especially when loading sheets. An “unbalance” error arises if not done properly. Very frustrating when waiting for a cycle to end, only to find that the cycle has this error! 6. The cost of the machine to purchase is not cheap, and encountering these issues makes it almost wishing it wasn’t purchased. The pros, while not as many are: 1. My favourite cycle is easy care, while 1:44 machine time May equate to 2+ hours real time, it’s a cycle that takes everyday clothes and does care for them. 2. Tissues remain in pockets and don’t leave a mess on other items of clothes. Only times tissues escapes are when just sitting out of pockets. I gave it a 4 star as it is a 10kg machine that works well, looks after clothes and service person was genuinely delightful. Asko provide the option of an extended warranty at a cost but would be worthwhile taking as parts are so expensive to replace. It is becoming my laundry friend, but we were off to a rocky start.
The door what is with the door?
did read some reviews before buying and there was mention of issues with the door not closing but I thought they may have been unlucky. I did decide to purchase this machine and guess what that door is doing my head in.
some times it closes but mostly not.
after pressing start you have to stand there and wait for the click and press door in again and more often than not you have to do it again. and sometimes it just bounces open and have real trouble getting it to lock in.
Apart from that a great wash
but THAT DOOR very annoying
Pretty good so far
I bought the Asko ECO machine. It washes pretty well, the clothes come out clean and I like that I can choose the temperature, wash time and type of spin cycle. I do have trouble closing the door as it take a lot of strength - so I push it closed with my knee and body weight. I don't like how once the door is closed it can't be opened. I've had it for around 2 years but have only used it for last 6 months, I hope it lasts longer than others have experienced. I paid extra to get the ECO model and was told there was on overnight ECO wash but can't find a setting for it all.
- Verified purchase
$2300- I Got Ripped Off -- ASKO
Well, I have been ripped off again by Asko. This time the washing machine. Last time the $3000 10kg, Dryer--pls read review. I bought the 10KG washing machine March 2015--October 2015, Asko replaced the suspension as machine was knocking against the sides. Now, both the suspension and main bearing need replacing on the washing machine. I rang Asko on 22/1/18, sent service 29/1/18, service advised, machine should be replaced. On 19/2/18, after I kept ringing. Asko, then advised, they will repair machine. Service advised they will pick up m...achine on 2/3/18, but guy was sick. Today is 9/3/18, washing machine is still here--after 7 or 8 weeks, I am 60 and my wife is 56. We use this washing machine every 2nd day. Asko should hold their head in SHAME. They sell over priced appliances that are no better they cheap rubbish. Would I recommend Asko--NO. Would I buy their appliances again--NEVER. And when will Asko repair my machine, and how long will it last.--?. My problems with the washing machine and dryer will continue until I throw both in the TIP, as when the extended warranty is finished--2020, it will cost me an arm and a leg to repair. As you DO NOT, get 15 or 20 years from the machines, maybe 5 to 7 years.
Really disappointed with ASKO
I've had this machine less than two years and had quite a few problems with it. I'm very glad I bought the extended warranty. When it works it's superb, so that's something.
My biggest issue is with ASKO's service. It can take a long time for them to send someone out - meanwhile your clothes are rotting in the machine and you can't do any washing. If your machine breaks down mid-cycle it's not really the sort of situation where you can wait a week. Also, when I call, I expect to be able to speak to someone who can schedule a service visit for me, not told that someone will get back to me, which can take days.
I will buy Miele appliances in future. I've had a much better experience with them.
Can’t live without it
Clean my clothes well but work clothes I have to soak them otherwise they will never be clean it doesn’t wear out the colors very quiet the best feature in this washing machine is the hot water hose option it saves electricity
The only thing I don’t like is when I forget something and I wanna but it with the load it starts all over
Great washer, top price, just missing features
We replaced our old front load washer with this top of the line Asko.
The 10 kg drum size swayed us to this one, dual water connections hot & cold also.
Our previous washer only had cold connection.
So I hope it will be more economical. It has a good star rating.
The machine is nice but don’t expect it to fit under a standard 600mm bench, as it sticks out further, which is fine in our laundry.
It can fit king size blankets fine.
It washes really well, with all sorts of clothes.
The door lock feature is great as it unlocks immediately when you press stop.
Our previous washer had a 90 second delay.
The port hole handle is easy to open. ...
- W8844XL ECO
- Verified purchase
Another great Asko appliance
The previous Whirlpool WFE1210 suffered a pump failure after 5 years of hard work and because we had a positive experience with our Asko dishwasher, we decided to try this unit.
Although it has a considerably smaller drum than the (identical 10kg capacity) Whirlpool, it handles everything we have thrown at it over the last 3 months with ease.
Everything comes out clean and fresh using the Costco liquid pods.
It is way quieter than the Whirlpool was and noticeably quicker on almost every cycle.
It takes up a lot less laundry space than ...
Horrible-nappies come out stained and it rips clothes
We use cloth nappies and desperately needed larger washing machine. So despite all reviews we bought it. Machine isn't faulty, it 'works' as one expects but does very poor job of washing. Baby vomit stains- still there. Nappies done on heavy wash at 90 degrees with all the extra rinses-stains there. I compare it to LG intellowasher that washed nappies perfectly. Normal clothes are ok, they get washed, but i guess any machine would do that. Also not sure about water rating when you have to use extra water and rinses to get the same results as ot...her machines. ETA: After several washes we noticed that certain types of material comes out with holes in this. In particular soft textures such as viscose or machine washable wool. Goes into the machine fine, comes out with holes (one baby wool sleeping bag that has double layer of wool) came out with holes on the outside but not the inside. We will consider this a waste of 2K and go buy another machine instead.
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Questions & Answers
Hi, We have had our asko for about 18 months now and I cannot seem to get the clothes and towells to come out soft and fluffy. I have tried both fabric softner and vinegar, and I have also cut back the spin speed but to no avail. Can someone please advise if there is anything else I can do? Hate hard towells!
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