ASUS ROG Rapture GT-AC2900

Good performance but terrible quality control – I bought this router in September 2020 via eBay. I had used it with joy up to before I found that the paint had come off. Its wireless range covered my home, about 210 sqm in almost all areas. Even though the strength is weak, there is no signal chopping. I used its USB network share by Samba without a big issue. The wired ethernet is also… Read more

good.

However, when I found the ruined paint, I was very disappointed because I had never seen this kind of issue for 50 years since I have used any electronic products. I have tried to resolve this issue because my router lost its value almost.

Firstly, I contacted Asus Australia via servicecenter_au@asus.com with photos, serial numbers, etc. They replied, "please contact your Place of Purchase for further RMA lodgement and assistance." And then, they gave me the same instruction I had done already. It meant I had to repeat the same process to the other department of Asus.

I was disappointed again because they could not forward my request to the department by themselves. They didn't work for customers; they worked for themselves.

I decided to contact the seller because Asus advised me their RMA service would take a long time to repair my router's paint. I could not get any response from eBay's seller even though I tried to contact them directly for over one month. I told this issue to eBay as well, and they also said they don't have any policy to deal with this situation because this seller hasn't answered eBay's request.

I was disappointed again. There is no solution whether the Company (Asus, eBay) is big or small (eBay seller), whether the product has a three-year warranty or not because their mind for the customers is not sincere, I think.

Two years ago, I experienced getting excellent customer services from Intel, Gigabyte and ComputerAlliance.com.au.