Atlantic Caravans Endeavour

Major warranty issues, They will not address them, this has been ongoing now for over a year – Major issues, Water comming out off the frame, LED strip lights, Cupburd door warping, Edge stripping on cupboard cumming off, Spring on trailer, causing it ot sway, Roof cladding not fixed corectley Ball weight is insurfitent, 65kg when it should be 200 kg Show details

Endless issues in the 1st year of ownership from new – Ordered an Endeavour 19.6 series at the Brisbane show last year. Sales manager Michael marketed the caravan as a high quality van for its' price and appeared to be. Delivered as promised to us before Christmas. Endless issues to date, slowly being rectified but I certainly do not think this van was QC checked before release from the factory.… Read more

Electric brake wires hanging down ready to be snagged and ripped out. Had to secure wire terminations correctly and then strap up as was not safe to drive. Both water tanks leaking from drain tap thread. No plumber tape put on thread and silicon seal not sealing. Draw runners pulling away from cabinetry. Dealt with on Warranty only after I found a service agent willing to do warranty work local to me south of Brisbane. Hinges missing screws and where screws were, 40% were loose requiring part of match-stick put into hole for screw to bite. Holes seemed to have been drilled with incorrect drill bit. Brought a screw pack from Mitre10 Water Tank sensor not working, registering full when empty. Had to get replaced on warranty. Front White reflector came away from backing, replaced on warranty. Water tanks leaking from top pipe which I gather leads to taps. not sure. Had to put more silicon around both to seal as a quick fix but need to go back and recheck. 1 water tank filler leaking inside caravan under fridge. Need to check this and put right. Appears possibly to be due to poor silicon sealing of filler neck to flexi-pipe and securing with hose clamp. Biggest issue reported before but not resolved as previous service agent advise normal and no issue. When at dealer recently for separate warranty tabletop replacement, advised that there appears to be a twist in the frame for the door. Had to take to different service agent as Atlantic thought to be issue with Dometic door. Inspected and identified to be the door frame in caravan side not to be plumb/straight causing a twist. Causes door to require hard closure from outside, slammed from the inside to pull bottom of door in. Not good when at camp sites. Door sits apprx 2mm inside at top of frame and sits apprx 3mm outside of frame at the bottom. Advised by caravan repair outlet not to allow door to be twisted to allow improved closing as will introduce other issues.

When will these head-aches finish on this expensive purchase item

My 1 Atlantic – I have always declared I would NEVER buy a caravan. Eell hubby took me to the Rosehill Caravan and Camping Show last year just for a look. 1st caravans we saw were the Atlantic. Had a good look through them and went away to look at other brands. None made an impression on me as much as the Atlantic did. So at the end of the day we had signed up… Read more ·  1

for our first full van. Hubby couldn't believe it was happening. He was stoked.

We have done 2 trips and I LOVE my ATLANTIC.

Great van and after sales service – We purchased our 17.5 Atlantic Endeavour off road van a little over 12 months ago and are very happy with it. We have taken the van on 3 trips, it tows well and the layout of the van suits us. The overall quality is good, we only had 1 warranty issue related to minor crinkling in external front wall which is booked in for repair next month. I… Read more ·  1

would also like to thank Taylor from the Atlantic warranty team who has been very helpful and prompt in responding to my requests and questions.

Excellent design with some Quality Assurance issues in build – My Endeavour off road was excellent in fit and finish except the sliding door requested for bathroom cupboard (show van had a low railed shelf which would not even secure a toilet roll) was the worst, ill fitting, untidy "sheet of ply with a finger hole". The retailer sorted that one with glass slider.. The three water tanks (third was option)… Read more ·  1

had only one fill point at single rear tank and took seven days to trickle through to get all tanks full. Atlantic have authorised and are paying for fitting a second fill point which should rectify the problem.

Overall I got the impression that they have an excellent product but suffer a little from an unnecessarily defensive attitude about the final QA. We eventually got on to the "same sheet of music" and I would recommend them provided that, for defects, you make one on one telephone contact supported by subsequent email "for the record". Nice enough and helpful individuals when you eventually get through the "corporate firewall".

Fabulous van and fantastic staff and service – We have recently purchased our 2nd Atlantic caravan due to the great quality and build of our previous one. In addition the staff at Atlantic are fantastic with nothing being too much trouble. They have gone out of their way to help us in every respect.  Show details

We are very happy with our Endeavour 19' all terrain van. We've only had it for two months. There h – Finish is very good. We did however leave the factory with the stove/oven not secured - moved a couple of cms at the end of each day (tarmac travel). That was easily fixed. Not all brakes bedded in together. Going to a brake specialist this week. A fuse broken on USB port since handover, also easily fixed. Other than that we're happy campers. … Read more

Overall a great van but the real test will be when we take it where it's built to go.

Conclusion - Early days, the jury is still out.

Cheers

August 10th 2018 Update: Mostly a happy camper

I wrote a review of this van after two months, this is a follow up after 12 months.

Mostly we're happy. This van has the All Terrain Pack making it a semi off road van. We've just completed a 3 month trip to WA travelling on the Great Central Road and the Gibb River Road. We probably travelled about 3000kms of gravel of a total of 18000kms of travel.

When on both these tracks we were averaging 40 to 60kms/per hour. Although the range went from 20 to 70kms/per hour. When on gravel I tightened things from wheel nuts, spare wheel bracket, cupboards every screw I could find and after about 4 days I'd start again.

This seem to pay off as the van survived. But gas bottle brackets loosened, door catches fell off, cupboards opened (one only but regularly). At Broome the van got a full service plus a lot of silicone. Our dust ingress has diminished. More silicone needed.

Some warranty issues to be done but mostly it's a tick from us.

Fit and finish 7/10

Reliability 8/10

Comfort 9/10

Towing 9/10

Re towing - I'm using H/R sway bars and I've added ESC

Conclusion - Good job Atlantic but don't rest easy.

Cheers Richard

December 6th 2018 Update: Mostly a happy camper

We took our home away from home to WA fro 4 months travelling on the Great Central Rd and returning via Gibb River Rd. For a semi off road van with the All Terrain Pack it performed very well, although we drove to the conditions sensibly. We also did a detour to Mitchell Falls although we left the van at Drysdale Station.

The van towed well, however, we used anti sway bars and added ESC before we left. On our return we put a scupper vent. Needless to say the dust ingress was significant, to put it politely.

Haven't tested the scupper yet.

Our fridge died but Dometic replaced it. The other warranty work was minor - bubbling in floor, gas strut, one cupboard kept opening. But overall I'd give it 7.5 to 8 out of 10.

Not Happy – We purchased an Endeavour 17 ft off road van in Dec 2015.... lovely van BUT in Jan 2016 a yellow discolouration appeared on ALL the white panel board used in all of the cupboards both inside and out. The bedroom kitchen and bathroom are badly affected even the bed base. At first it was very light yellow which looked like glue coming through and… Read more

within weeks it turned into very visible yellow blotches and is getting worse every week. We have been accused of using some harsh cleaner which is not the case as the discolouration is even in the back of the HWS cupboard. The van has been used for 2 weekends and 1 week in 18 mths and is currently sitting in my shed awaiting some form repairs or compensation from Atlantic. Two repairers have looked at the problem and don't want to touch it. It looks to me as though a cheap nasty panel board has been used. There must be others out there with the same or similar problem. If so could you please contact me. [contact details removed] helen_russ3@bigpond.com Russ Doughty

October 5th 2017 Update: Not Happy Continued

Our problems with Atlantic are ongoing or should I say going round in circles. They are arguing with the panel board supplier who denied supplying the material. NOT my problem. They want to PAINT over the problem. NOT going to happen Atlantic. We are now about commence with a court hearing as my solicitor won't be pushed round in circles. 109 people have viewed my original post.... surely someone out there as the same problem!! Contact me if you have. Russ [contact details removed]

Problems with van - no response from Atlantic – Picked up my new van from Parravans at Windsor on 23/11/16. Staff had to repair airconditioner before I left as it was not working correctly. Drove the 450 Kim's home on good roads and next morning decided to give the interior a good clean as it was dirty. Whilst doing this I found that the top part of the refrigerator was comming away from wall… Read more

and one of the windows near the bed was also comming of the wall. There was also scratches on a couple of the cupboard doors. On inspecting the exterior I found that the front section of the roof had dents in it. Sent email with photos to Parravavans - NO RESPONSE. Contacted Atlantic via their website - NO RESPONSE.

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