Insufficient after sales service
Reviewer Photos & Videos
Pity no one to service it in WA
Eventually sold mine in frustration. Premier Avan service in WA is not worth a mention. Had van out nine times in total for warranty work, fixed last problem myself and sold van. Now have a Kokoda and happy as.
Purchased in April 2019 for $46,000.00.
We bought our van in 2017 new. We like the size and facilities for the price. We had a lot of trouble towing it with a Ford Everest but eventually sorted it out. The Tare mass that was stated was 1365 kg this proved to be very inaccurate as when we put it on a weigh bridge (completely empty) it was 1540 kg. As the ATM was 1665 kg this gave us 120 kg to fill our stuff with. The van was re-certified at 1840 kg ATM. We weighed everything we has put in the van at 265 kg and when you fill up the two 95 L water tanks she now weighs 2020 kg, as this i...s illegal we can not use our Avan for Free camping. We are disappointed as the sales team knew what we wanted to do. I have worked out that with the removal of one gas tank, the entire rear bumper and one water tank we can travel with some water aboard. Such is life. My advice would be to check you weights before you hand over your cash.
Purchased in May 2017.
So Far So Good
Bought the Aspire 555 hardtop new from Avan Penrith. The buying process was without hassles or pressure from the salesperson. The caravan was delivered on the date promised and a full in-depth walk through and hand over process was performed. Had two issues with supplier products and completely happy how the issues were resolved by Avan Penrith. One of the issues could not be fixed at the dealership, and knowing we were heading to QLD in just two days time, the manager towed my van to the supplier in his own time at some crazy hour when he shou...ld of been tucked up in bed. That is customer service above and beyond. Thank you Avan Penrith. I recommend Avan Penrith for sales and service. Turning now to the caravan. 3000+ kilometres travelled with 17 nights so far. The bed is hard and too short (my wife and I are not tall people). The shower is too small (my wife and I are not large people). The television needs a restraining system while travelling. The microwave oven is only 700 watt so needs to extend cooking times accordingly. The Alko corner stabiliser legs are hard to operate for a late 60 year old such as me. The handles are too far under the caravan. I understand that is where the chassis is but for me I have to get down in the dirt to operate them. A younger person may not have a problem. The shower did not drain well and on investigating under the caravan I found the drain hose ran up hill for a short distance. Once I fixed that all is good. Id like to know what other owners do about drying towels as I can not find a suitable place inside for a towel rail. Screws that hold cupboard latches are two small and I have had to replace a few so far to keep doors closed. The range hood seems to be too heavy for the cupboard it is slung under and the shelf of the cupboard started to droop. A little re-engineering by me has fixed that problem. The fresh water indicator worked for a few days only and now shows 100% full even when the tank is empty. The USB outlets must be low apperage and takes absolutely hours upon hours to charge an iPad. I will take the Apple charger next time and use a power point. There was a fresh water leak under the sink but another easy fix by me. The air conditioner struggled in the QLD heat of 45 degrees. The fan from a blow heater did help move some air around. I see all these as teething problems or maintenance matters and has not detracted from our enjoyment of the caravan so far. Turning now to towing. I tow with a Holden Trailblazer and the Aspire 555 tows very very easily. It sits steady behind the car without any sway, and it has been in some cross winds over flat country plains. Pulls easily up the steepest hills and the electric brakes work perfectly in all terrains including some very steep declines. All in all we are happy with our Avan Aspire 555 Hardtop. I can recommend it as a good valued entry level caravan. So far so good.
Purchased in October 2019 at Avan NSW.
great Van after a few teething problems,
Love our hard top 555, had a few teething problems
1. leak in the water system under sink which was a washer seated incorrectly
2. shower rail broke loose
3.one under seat door cam off its hinges because the screws were too small for the hole
4. outside shower knobs were revered (hot was cold and visa versa)
5. they didn't fit the fold out table on side of van as was agreed to, which they eventually admitted to and so I got one form them and fitted it myself.
6. wow the instructions for the various systems around the van are pretty grim on detail and clarity
but other than that the van has been great
though double bed is a bit short my feet reach the end and I am 5'9"
Purchased in September 2019 at Avan NSW, Nowra.
Fantastic van,fantastic team at Adelaide Avan.
Huge shout out to the fantastic team at Avan Windsor Gardens , the friendly Tammy and super salesman Craig, but in particular the fabulous Jan, who we were fortunate enough to meet at the recent caravan show in Adelaide.She was warm ,friendly and very knowledgeable . We were after a modified version of the 555 ,and Avan Adelaide accommodated us perfectly. We’ve only recently taken possession of our modified rig, and could not be happier. Towing is a breeze,the quality and workmanship is very good . We’re about to put it through it’s paces through the next few months ,and will update this review afterwards.
Purchased in September 2019.
Bathroom Not thought out
Exhaust fan should be placed ubove shower in case its left open when it rains also a light should be placed ubove mirror so you can see whilst shaving or doing hair
Fantastic van for its size
We purchased our Avan 555 Feb 2018 and it hasn’t missed a beat. The en-suite is spacious, the island bed is fantastic and so much storage room. I particularly love the wardrobes on both sides of the bed. We have completed a red centre trip and now on a six month trip up to top end and eventually across to Perth and down to Adelaide before heading back home to Qld. We do plenty of free camping so the 18o litre water tanks are great. We have solar and a diesel heater and a 180 litre fridge freezer. Good quality throughout this is our third Avan and the quality versus cost is excellent. The dining seats are comfortable and roomy as we have a cafe lounge set up and the table also folds back.
Purchased in February 2018 at Kratzmann Caravans.
Hi, we have a 555 and have only used it a few times but have found it to be really nice
I am know expert in towing a van but find this a good van to tow and set up. I would not hesitate to recommend this van .Buy one now.
- Aspire Hardtop 499 Bunk
2018 499 bunk Amazing van for size
Amazing value for money, easy to tow light weight.
It offers so much for the $$
the van looks very nice with large windows, new 2018 decals look nice.
Avan Nowra & Penrith, Anthony a really genuine sales guy.
Mark & Di @ Penrith very helpful.
We love our Avan Aspire 499 bunk.
Nead more practical engineering for electrical!
Haven't been in bad weather. Had an electrical fuse blow, and to replace it was extremely difficult because fuse holder WAS located under the front part of the bed! Have since relocated fuse holder out from under bed to out side face of forward bed frame. Fill tube on Thetford head not friendly to operate. Thetford head water pump 10 amp fuse in cassette compartment hard to get at to replace. Bed difficult to make up, but very comfortable.
Flooring plywood had wood void in traffic area between bed and hand basin causing 12" diameter 1/4" de...
Great van Great Service
My van has just done almost 10000klm around SA and NT. Back in NSW and cannot fault the van.
Going back to Avan for service and could not wish for better service from the dealer or for a better van ,great to tow and very comfy.
An excellent caravan in every respect
The caravan was purchased after a trip to the Caravan & Camping Sale in July 2017 so we had opportunity to compare a wide range of manufacturers. The delivered product met all our expectations. Small touches like the cut out on the side of each wardrobe to access the extra USB points we asked for were an excellent modification.
Er asked for, and would recommend, a completely removable table for our L-shaped lounge. We love the en-suite.
There is plenty of storage available and the tunnel boot is very accessible.
My wife is the driver, I'm blind, and she has no trouble towing the van.
We had a Purpleline remote mover added after purchase which makes moving the van a breeze.
Warranty is a dirty word
8 1/2 months later. Warranty is a dirty word . Cheaper to take it to Alko and pay for it yourself. Glad to see end of Avan Bomaderry. Last trip for warranty work on the suspension was 2 1/2 months and when I go to get it back personal items and camping equipment to the value of $450 missing from van. They deny it , even though they had the keys and it was kept in their locked yard. No forced entry, police report filed, but kiss the goods goodbye. They will not even answer emails in regards to missing items.
The long and the short of it is the ...
- Aspire Hardtop 499 Double
ASPIRE499 with Bunks and double bed
The finish and quality was as good as any others.
The van is reliable and only problem was loose wire on water guage which Avan fixed without any hassles.This van is the most comfortable I have owned and I did own an earlier Avan plus a couple of Jaycos which were good but not as good as this one.
Towing is hassle free and follows me a dream.
Great van, terrible service
Great to tow & so far meets all our expectations.
Poor service from Avan where they did not fit the Thule awning which was a selling point then lied about it.
Make sure you have every minute detail when dealing with the sales people as there were other customers who had similar complaints.
Apart from that very happy with The van.
After 3 years finding it a great van.
Nice van, easy to tow. Has rear double bed could do with a little bigger but very comfy if have the inner spring and not the foam. Kitchen consisting of gas cook top, microwave oven, deep bowl sink, 12v range hood with light and 3 way fridge. Rear combination shower/toilet with separate vanity not a problem very compact. It has reverse cycle air-con. Would recommend.
Loving the ensuite
We have only had the van for about 4 weeks, but travelled from Adelaide to Townsville including a fair amount of central QLD. The only problem we have experienced is the water gauge doesn't always want to work. We are only keeping the tanks half full to keep the weight down and we don't need 180 litres as we don't free camp all the time. We are very happy with the quality and appearance of the van. We put a adapter on the table to swing it at different angles to give us more room sitting at it. Tows beautiful.
Love our van
We have found our van to be great to tow. Only issue we have is the table is hard to get in behind and the seat are very uncomfortable, but hey you are not supposed to be sitting behind them for hours so no big deal. We did find that our dealer supplied us with the grey water hose and didn't mention that we needed a connector. However we were asked to read all the supplied material and it does say to buy a connector of the correct size. We have not had our first month service so I guess we will find out what the service is like then. But so far it has been good.
Recently purchased second hand and full of bulldust but good bones and a good price that allows minor repairs without over capitalising.
Excellent spacious van with low weight, tows well and love the windows that can be secured open unlike many other lightweights that have click clack windows that can readily be opened fom outside that is no good for free camping.
Would like the tunnel boot fully closed off from interior.
Ordered new Aspire 402 in June 2016 delivered LATE November 2016. Full of faults as listed below.
1/ parking brake not adjusted at all
2/ drivers side rear clearance light faulty on pickup, needed replacement
3/ ac remote cable hanging 150 mm below chassis
4/ large drawer under cook top rocks laterally 20-30 mm as it is opened
5/ grooves cut into fascia under said drawer to allow for drawer slides
6/ 30 % of screws used in internal fit out were either loose or had stripped screw holes
7/ bed lifting handle had screws protruding through ...
Questions & Answers
Hi, I have an Avan 555 Aspire. How do I remove the microwave. I can't see any way of getting it out. There doesn't seem to be any accessible mounting screws but it is very solid so must be mounted in some way?
Ok, so I thought I would swap out the existing AC Delco battery for a new lithium jobby. This will be easy. Mistake, I didn't take pic. In the time it took to carry the old out and the new in the cables moved wherever they wanted and now I have six of them with no idea of what is positive or negative connected. Before going to an auto electrician It seemed prudent ask here. Is there a 12 volt inclined reader who has the wherewithal and time to send me a picture of how they are connected. The van is an 2019 Aspire 555, double bed and a Projecta management system with one solar panel. Any help is appreciated and worth a beer or two should we meet - out there.
Anti-flap bar for my avan can you help me please Where do I get them and pack to install them can you help me please thank you
- The caravans in the A’van Aspire Hardtop Series are designed for active travellers, whether they’re families or other groups of adventure seekers.
- The tare weight of the caravans range from 1040kg to 1950kg, while the body length ranges from 3860mm to 6170mm.
- They also come with a variety of layout and feature options, so you can choose and customise a mobile home that suits your travel needs.
- The caravans have aluminium panels which are highly durable and provide insulation while remaining lightweight enough to allow for better fuel efficiency.
- Features like LED ceiling lights, reading lights, USB charging points, a winding TV antenna with booster, and a 3-way fridge, cooktop, and rangehood help make you feel completely at home wherever you are.
Points of praise:
- Most reviewers said that towing these caravans was a breeze.
- They also appreciated how spacious this van was.
A point of pain:
- According to a number of reviews, it was difficult to reach A’van representatives for assistance when they needed help or had a question about their caravan.
|Sleeping Capacity||4 people||2 people||2 people||5 people|
|Tare Weight||1,250 kg||1,070 kg||1,070 kg||1,250 kg|
|Travel Length||6.36 m||5.33 m||5.33 m||6.36 m|
|Dimensions||1915 x 2390 x 4890 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 3860 mm||1915 x 2390 x 4890 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Jan 2013||Jan 2013||Jan 2013||Jan 2013|
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