Audi Q7 4M (2015-2026)

Great Luxury SUV – In September 2019 I bought a brand new Q7 50TDI. It's now got almost 62k km been awesome. It's a pre-facelift car with the 2020 engine and 48v mild hybrid system. 0-100 6.2 sec that's impressive performance. Small issues here and there but nothing dramatic. It's quick, comfortable and on long drives, you don't feel tired or worn out. You sorta… Read more

feel refreshed after getting out from 5 hours of highway driving. Good on fuel 6.7l/100km and handles pretty good. Very roomy fits like a glove into Sydney parking lots and is pretty enjoyable to drive. You get a 5-year unlimited km warranty and 5-year 75k km servicing. What's not to like?

Audi Q7 Lemon Car beware – Numerous problems since buying 2015 model. Audi Five Dock unable to fix problems despite car been back to them approx 20 times since we had it. Sunroof squeaking and finally replaced. Leaking coolant (valve replaced), squealing brakes (the worst problem) so loud it wakes neighbours and had rotors, pads, clips and all sorts done but as of today… Read more

its the worst its every been. Also had leak from tail light (water entering ), boot motor replaced... currently still have black screen when reversing sometimes green tinted despite having had latest updates done when back at Audi Five Dock. Also side mirror which dips when reverse is selected stays that way even after driving forward. Lately car does not recognise key (yes battery replaced twice), windows shoot back up when try to put down.. radio stays on when already exited car and locked vehicle.... paid $120k for this car!!! Dont waste your money .. yes car has good review from car website who drive it for 1 hour (car drives nice we admit) but you want all these problems? Lucky we still have warranty although Audi now given up and we have to get Office of Fair Trading involved. Keep you posted. Soon we will launch site/forum to help others www.webroughtalemon.com.au

Audi Australia - terrible Audi Five Dock - terrible Audi Q7 - lemon If you buy a used one out of warranty - God Bless and Good Luck!

One of the best cars I've owned – I bought a used 2015 Audi Q7 about 8 months ago, and love it. It has 4WD, 4 wheel steering and air suspension, and is one of the most comfortable cars I've ever driven. I drove it from Sydney to Brisbane, and in the wet on the highway at 110km/h it's incredibly stable. Also got 6.5l/100km which is outstanding for a 200kw 2.5 tonne diesel. It's… Read more

powerful and also super quiet which is a pleasant surprise, and the interior is a lovely place to be. It tows my caravan with ease (that's the reason I bought it), and the virtual cockpit is an awesome piece of kit. It's a shame the trailer assistance software isn't available in Australia because of safety chain rules, but I hope Audi can sort something out for the new model. I also own a 2015 Mercedes E400 (supposedly the best sedan ever made at the time), and I actually enjoy driving the Q7 more (never thought I'd say that). The only issues I have with it are that there's not a lot of leg room in the 3rd row (the Isuzu M-UX is much better there), it has no spare wheel (not even a spacesaver), and the brakes tend to pulse a bit more than I like under heavy braking. The front seats could use a little more lateral support, but I believe that's available with a seat upgrade. None of these things affect the driveability or reliability.

I've read lots of reviews where people have had lots of problems with their Q7 which is unfortunate, but I have to say I've had none so far with mine. I've owned 3 BMWs (all of which had problems such as the dash display failing, constant oil leaks in my 540i etc), three Mercedes Benz (one of which had minor problems, and my current E400 has a very intermittent problem where I suddenly lose power - they can't figure out why). This is my 3rd Audi, and I've only had problems with the voice recognition software in one of them, otherwise they've all been great.

My point is that all models and manufacturers have problems from time to time. If you're unlucky enough to get a lemon then it's disastrous, but otherwise you should expect some problems with any car you buy. As for the diesel fuel issues, it's no different from Toyota Prados which are having major problems with their DRM system right now (reports of people breaking down out near Birdsville in their new Prado are concerning), along with some other manufacturers. Also note that Toyota, Hyundai and Honda have all received huge fines in recent years for not disclosing safety issues with some models (such as faulty brakes) etc. And if you really believe Q7s are unreliable, you should read the reviews about other 4WDs!

As for the dealers, well that's a very big variable.

Next year I'll be trading in my Q7 for the new model. I expect there will be some problems with it, but I'm sure I'll love driving it just the same. Love it :)

What an expensive heap ! – Bought my Q7 in May 2016. Have had 15 Holden Caprice over 20 years, & never any major problem. Went Audi thinking to go European & more expensive you would be better off. What a mistake !! Needs an oil pump replaced, Solitare Aui Adelaide refusing, the park brake not working, the cruise control function not working, but according to Solitare… Read more

Audi, I have to pay. According to the ACCC, I don't. It's meant to be "fit for purpose". This bloody heap isn't fit for purpose & Audi Australia don't want to take ANY responsibility for it. The only solution, a court action. How do they sell these cars ?? In my business, I deal with an enormous number of business people, & I now go out of my way not only to recommend they NEVER buy Audi, but NEVER buy a car from Solitare in Adelaide. Solitare also sell Volvo, Jaguar, VW, Maserati, Audi, etc. Don't buy a car from solitare & never buy an audi. They are a rip off.

What a great choice – Well i have just returned from 7000klm trip towing 3.2t caravan to Qld got ecm tune from veloce clayton great bloke excellent job could not believe how well car performed. Best fuel figures for 220k 10.3lt 100 worst 13.9lt 100 everything else performed terrific. What a great car Audi Q7. Show details

Nice car, but fuel consumption is not as marketed – Nice car, better feeling than BMW 2015 X5, but the fuel consumption is bit higher than website says. Interior feels good, better than my old Benz G class. What I don’t like is the option package are bit pricy, should be more affordable for real Audi drivers. Also the standard Audio system/speakers are not as good as my old TT 2006. Could be bigger internal space.  Show details

Excellent..no other words match – A great family car that provide the upmost comfort and luxury. I love this car as it is quite, comfortable, spacious and dynamic. Never forget to add the dynamic suspension and ambient lighting option as it can make a huge difference in your experience and comfort. If you are in doubt please drive a car with and without dynamic suspension and feel the difference.  Show details

Worst car I have ever owned – Purchased my Audi Q7 4M in December 2015 from Audi Ballarat (VIC). Cost was over $115,000. Since this time I have had over 50 faults with the vehicle ranging from intermittent electronic issues to major engine problems. There is only so much you can put up with before you finally snap. The first issue I had was a structural problem with the front… Read more

passenger door. It would not shut correctly and would keep bouncing out without locking - A known issue that affected early models of this car. At the time I also noticed the roof lining was not installed correctly. It was like it had been removed for some reason. Questioned this with dealer but of course, no-one knew anything about why it would be like that. I suspected the car had been damaged and fixed without my knowledge. Had the paint thickness tested and found the front-left paint to be thinner than the rest of the car. Audi said it was within range and nothing to worry about! Sure. I still have had issues with the camera system not displaying anything when reversing, or the image stutters, and now the images have a green tinge to them.

Steering column needed to have work done on it - needed rivets replaced - another known issue.

The list goes on and on. I have provided some TPI's (Technical Product Information) for you to ask your local Audi Dealer about if you are concerned.

The engine lost all of its coolant - known issue TPI 2047044. Needs a valve replaced and gaskets. Took nearly a week to fix. The most worrying issue is the engine knocking sound. If you have an early model Q7 4M with engine code of CRT 000001 to 073341 you will probably have this issue too. THE ENGINE NEEDS ALL 4 CAM SHAFTS REPLACED! Ask your dealer for a copy of TPI 2043172 for more info. I refused this repair as I have had enough.

The most recent issue is the car just slams on the brakes for no reason. I can be following another vehicle that turns off to the left and the car thinks I'm going to hit it. Had it happen with a motorcyclist behind me and they nearly ran into me. Also, when crossing over a busy road, the car stops in the middle of the oncoming traffic and the cars following you who also are trying to cross almost run into your rear. So dangerous and this car should have been tested before going out to market. Someone's family will be killed by this cars bad design. Audi offered to disable the feature until it can be fixed!

Has anyone else wondered why the 2016 model of this car wasn't released in some larger countries? I guess Australia was chosen as a "Test" to fix the issues before hitting the big markets.

I am demanding my money back. I purchased this car in good faith and expected a top quality vehicle but it is a piece of junk. Audi have refused any replacement or refund even though the Australian Consumer Law says I am fully entitled to it. They think I will just go away but NOT GOING TO HAPPEN AUDI!

Oh, and guess what Audi offered me as compensation..... 2 years extended warranty and 2 free services!

So, after them ignoring letters from my Lawyer, its off to court we go.

My final warning to you all - NEVER BUY AN AUDI. Please, I thought if you spend more on a car it will be better quality and better customer service. NOT TRUE. I could have brought 2 x Mazda CX-9's and kept one as spare!

Thanks for listening.

Great car, but??? – Audi Q7 traded in 8 year old car but what a big change in technology cannot fault audi so far 4mths. Except one big problem that shows audi do not care about its customers no safety features in navigation speed red light school zones etc etc first time I have had a car in last 15 years with these features missing big mistake for 21 century. … Read more

October 6th 2018 Update: what a great choice

Well i have just returned from 7000 km trip towing 3.2t caravan to Qld got ecm tune from veloce clayton great bloke excellent job could not believe how well car performed best fuel figures for 220k 10.3lt 100 worst 13.9lt 100 everything else performed terrific what a great car Audi Q7

Audi Q7 Rubbish – I am in the chauffeured vehicle industry & over a period of 20 years have had 11 Statesman Caprice & 2 LTD's. Two years ago went to a new Audi Q7 tdi. MISTAKE. I never had any problems or major repair bills with my 11 Caprice or LTD's. The Audi has done 60,000 k/ms & is falling apart & costing a mint. Standard service cost $1350.00 (providing it… Read more

doesn't need anything other than a bog standard service) as apposed to $285 for caprice. Tyres, $2,200.00 a set of 4 & last about 35,000 k/ms (if you're lucky). Caprice $900.00 & last for 65,000 k/ms or more.

Coolant problems,(adding coolant regularly & told this is normal ???) themo fan problems,rattle problems,warning lights on all the time, & on it goes. Plastic & vinyl interior compared to naper leather in Caprice,

Reliability? Caprice walks all over Audi & which costs double the price !!!

Cost of Audi Q7 $115,000.00 plus any extras. Cost of Caprice $60,000.00 all inclusive new including sun roof, DVD screens etc etc.

SOLITARE AUDI ADELAIDE, forget them. They are happy to take your $100,000 & they don't want to know you.

The moral is DO NOT BUY AN AUDI, ESPECIALLY FROM SOLITARE AUDI ADELAIDE

Great Family Car – The driving experience is great. The dashboard is a little cramped though, especially the glove box, it is a struggle to open it sometimes given the amount of space available after accounting for the legs. It would have been nice to have a compartment for my sunglasses. The car is overall reliable and gets good mileage.  Show details

The best car I have ever had – First part - about Audi Dealership: I spoke to a few but went to only 2 Audi Dealerships. Second one was Audi Five Dock in Sydney. I was astounded by their knowledge in the car. I met with Nadim and he helped me to finalise a car and also told me that the type of finance I was looking for, they can help. Then I met with Christian. What a… Read more

wonderful man! He helped me with a difficult finance and now I am driving my Audi Q7! Thanks Audi Five Dock.

Second part - about Audi Q7:

My car is 200KW, with sunroof, Assistance Package, 21 inch wheel. This car drives amazingly and technology is just mind-blowing! Love the sunroof and it is so big. I don't think, I can now live without the Assistance Package. If you are in Sydney and in traffic, you must have this package! Just relax and let the car drive you! The 21 inch wheel looks good but if you are going any off-roading, this is a no. Should've picked a 19 or 20 inch. The car drives amazing! 0-100 amazingly fast 6.5 seconds. Can actually fit 7 adults - may be smaller adults in the last row. More space left compared to other 7 seaters RRS, BMW X5, LandCruiser, Mercedes GLS. I have tried off-roading and even with the road tyres, the quattro pulled the car through a mountain! Love this car, highly recommended.

Great Family Car that delivers Performance – I took the plunge to purchase a base model 160kw no options version 2016 Q7 in June 2016 after evaluating various options such as, the Volvo XC 90 a top range Mazda CX 9, Land Rover Discovery and BMW X5. One must have was 7 seat option that pretty much cut the X5 out, and the Mercedes only had 7 seats when you got to the GLE which blew the budget… Read more

some what. As another test i drove the Nissan Pathfinder, which was terrible for me, as i hated the slippery CVT transmission, YUK and terrible driving dynamics.

I am a guy that enjoys good driving dynamics coupled with functionality, and i must say the Q7 left them all for dead with respect to driving dynamics. The 7 seats with power up and down is a breeze to use which still leaves enough room on the boot for a pram and other stuff.

The functionality of the MMI, phone, bluetooth, sat nav are easy and very intuitive, its hard to fault besides the voice control, sometimes it just doesn't understand me. The sound system is great for a base model and the 160kw engine is very perky, its really hard to pick the difference with performance against the 200kw engine.

I would have like the 200kw but the budget didn't allow it.

I usually put this car into corners a bit hard at times just because i like it, and the handling is excellent for a car this size. Look its not like putting a GTI into a corner but for what it is it left avery other SUV for dead with cornering and driving stability with the base model steel springs. Very impressive. Only negative in handling is very slight turbo lag at low speed. However when you compare the strength of this engine 3.0L Turbo diesel 500Nm to the other SUV's i mentioned especially the Volvo, i found that the Q7 engine performs with ease, where the 4cyl Volvo went OK but it felt like it was pushing a 4cyl engine for a SUV.

As far as cabin comfort well its great, sometimes you don't even know the engine is running its that quiet, and the family love it for long drives as its roomy and quite.

Overall i have no regrets purchasing a premium SUV like the Q7, the technology and performance is really prestigious, and i can highly recommend this car. If i had the budget i would buy the SQ7 which is nothing short of an amazing vehicle being a V8 Twin turbo diesel with 900Nm "Insane" which does 0-100 in 4.8sec, with pre spoolers on the Turbo. Awesome car!!!

As you can see i highly recommend this car after 18 months of driving one.

DIFFERENT AMOUNT FOR THE SAME SERVICE FOR AUDI CAR – Our Q7 has the 30,000 KM (2nd) service, I saw from the reviews about their repair charges or others, so I decided to check before I get the car to service. The first one I phoned to Audi Sunshine Coast and they quote me around A$930 and the other call that I made to Brisbane City Audi, they quoted me the same service around A$1300. Why the same… Read more

service (doing all the same items) can be a big difference, I really don't know. Wow, we should get a quote before you decided where to go and mostly I cannot see too many good reviews onto the Audi Dealerships services, so WHY WOULD I HAVE TO SPEND THIS AMOUNT FOR NOTHING??????

Nice, comfortable and smooth – Nice car and so smooth and quiet for a diesel. Have the 160kw model plus sunroof, 360 camera, assist package and 20 inch wheels. Plenty of sensors and self parking is great for a big car. There's plenty of power. So far all good with 5000km. Love the mobile wifi and apple CarPlay is handy. It remembers my seat setting and automatically adjust when… Read more

I entered if it was changed prior.

The only drawback - 3rd row seats not that big. Lifting the 2nd row ito enter 3rd row is hard - especially for kids to lift and put back down. Lifting the 3rd is easy - just press the button.

Not perfect as expected but starting to love it – Got the Audi Q7 MY17 for 1 year from Audi Indooroopilly. I admit during the first 6 month ownership it had 5 times broke down due to the "Start Stop System Error" followed by "Drive System Error" and the car was put into Limp mode and I have to drive that slowly to the dealership. I have done a lot of research and seems this problem is very… Read more ·  1

common for the new Q7 and according to the dealership, the problem is caused by DPF.

Honestly for the first 6 month the experience can be described as "terrible" and the car broke down on the 23rd of December which is on the night just before Christmas. however the the service from dealership is "exceptional" and they always keep me in the loop how Audi Australia going to solve this problem.

I have had 5 broken down during the first 6 month of ownership or during the first 10k. However the car seemed self healed/corrected there after. currently my odometer is 17500 km and from 10k to now there was ZERO problem in relation to the DPF.

I am still waiting for Audi Australia's response of "official fix" because I don't want that problem to re occur when my warranty runs out.

I searched and this problem seems only occur on diesel model which explains the DPF plays big part on it.

I give 4 star now but would like to give 5 if I could hear back from Audi Australia.

Other than this problem the car drives ultra smooth and quiet, with the Dynamic mode the car handles close to Porsche cayenne and the car is much much better than X5 in nearly every way.

Great car when it runs, except it needs to be recalled – Had a wonderful experience for a week with this 200KW, MY17, December 16 built car, bought new from Audi Centre Mosman. Then had a spontaneous breakdown at one week old driving down Lane Cove Rd in Sydney. Yellow "Drive system" error and the car goes into limp mode in three lanes of traffic. We manage to get safely off that road and then Audi… Read more

Assist leave us for two hours on the side of the road in the rain waiting for a tow truck.

When the car is finally towed, Audi Centre Mosman inform us that there is a problem with the Diesel Particulate Filter software that they would like to keep the car for four weeks for a software update that might fix the issue.

We ask for a new car replacement for the week old car with 500kms on it. Audi Mosman immediately fob us off to Audi Australia, who say that a new car that is undriveable is a minor issue from an ACL point of view.

We part ways with both Audi Centre Mosman and Audi Australia on whether a brand new car that goes into limp mode without warning after a week, needs four weeks of servicing and has a potentially indeterminate time to fix is a major fault or not. I am confident that if it comes to a court hearing that our position will carry the day.

My wife is very involved in several schools up our way and is telling everyone that she knows about her experiences with Audi.

How utterly laughable and what a third rate customer experience from both Audi Centre Mosman and Audi Australia. Have not had a phone call from anyone in a senior position at either organization.

They just have their heads in the sand hoping we will go away. We won't!

My advice to you dear consumer is don't touch this car or the current Audi diesel range with a barge pole!

All the bells and whistles except being roadworthy – I purchased a 2017 model Q7 at the end of last year, having previously owned a last generation Q7 (2013 model) for nearly 4 years, I believe I am more than qualified to compare the differences between the new and old model. Both of the Q7s were purchased brand new. With the older model, I experienced a number of minor issues including an… Read more

embarrassing moment when one of rear door handles fell off as I opened the door at the airport, for my guests. I also find the overhead sunglass container and glove box are literally unusable on the older model.

The newer model has a number of advantages over the older model. Many online reviews are positive and based only on the new condition. My decision to upgrade was also based on these reviews, particularly from the ones on YouTube, however, there are fewer reviews based on the experience of being a long-term owner of this car.

Undeniably there are a number of improvements and surprises in the new model and I did find the newer model is not as bulky as the previous one and sitting position is lower. The new Q7 is more adaptable to the city roads. The start and stop system is also much smoother and the diesel engine is much quieter. The presence worked fine to avoid collision. Yet the headlights are not as bright as the old model. I am not sure whether it is because the driver’s sitting position was higher. My score would have been 4.8 out of 5 within the first week of ownership, however, I found the navigation failed to read the media as it was shown on screen while driving interstate. It failed to read newly built roads and kept restarting until showing black screen. I thought it was just a minor issue and was still giving friends good feedback about this car.

I would not hesitate to recommend this car during the first 3 weeks of ownership, as all looked fantastic, until the fourth week of the ownership and then I found Achilles’s heel with this model. On a 44 degree day of mid-January, the front parking sensor stared to play up. It beeped continuously, even though the car was over 2 metres behind a car in front. A few hours later, the car suddenly fell into “limp home mode” driving at 50 km/hour. On the screen, it flashed the following message in sequence – Start/Stop/System fault. Function unavailable. Please contact workshop. Cruise control system: currently unavailable. See owner’s manual, then Drive system fault, please contact workshop. The symptom of the drive system fault is that the car lost acceleration and struggled to move when stopped at traffic lights. It was impossible to drive it over 60k/hr. I called the Audi roadside assistance, they instructed me to restart the engine and then gave up. They asked me to get the car towed in this terrible weather. What a joke for a prestige car of less than a month old with 3k on the clock! The next day they kept the car for a day at the Audi service centre and said that there is no fix at this stage. They applied ‘regeneration’ as a temporary solution and assured me the same issue would not appear again within the next 10K. They also told me that Audi Australia would contact me to make explanations. Audi Australia called me the next day and told me there is currently no fix to this problem. They will work closely to work on this problem and are unable to provide a definite date. I was worried about what could happen if the vehicle fell into limp home mode in an area with a high-speed limit They said you know how to do it if this problem happened on a highway. Ironically, the drive system fault reappeared within 2 weeks when they returned the car to me!

It appears that the problem is not a single incident. There are a few other owners have experienced the same issue. My problem was reported to Audi Australia 2 months ago and the car has been held by them for more than 6 weeks. They cannot fix it and refused to refund or replace. Apparently, Audi failed their obligations to the customers. Having sold a defective vehicle, unable to repair it and refused to refund or replace. What a great experience with Audi!

Wish I never looked at the Q7 – I have the same problem the car keeps going into limp home mode due to the DPS not regenerating. Audi Australia will do nothing about it and have told me to sit back and just wait for the fix to come from Germany. My car has broken down and most of the times needed to be towed six times in six months. Audi Australia has a really poor attitude towards this problem!  Show details

Perfect Family Car – If you're a fan of technology and safety this car MY2017 is the perfect one, worth it paying for this range type of car. Few things I have experienced: -5.9L/100km ($70 worth diesel 1 way Brisbane to Sydney) -Perfect safety features that you can only imagine but this car has got the most of it -It's true!! Compact outside and rooooomy… Read more ·  1

inside

-Auto hi beam lights perfect for long drive

-Change lane warning and lots more...

-Very fancy interior a private jet

Terrible car and atrocious customer service – Bought this car new in May 2016. Overall nice interior and very spacious. Has plenty of positive reviews online (usually running 2nd to the volvo XC90). Main downsides include the size (especially width) and visibility. Access to 3rd row also cannot be performed by a small child. Biggest downside, however? Reliability and absolutely horrible… Read more

customer service. In 2 months this car has broken down on me 3 times. Each time a large yellow exclamation mark tells me to bring the car to a workshop as there is a drive system error. Twice i was told the DPF was clogged and wasn't burning emissions properly. Both times Audi tried to blame me for the fault. They tried to tell me that i was doing too many short trips in the car. So a family car isn't designed to do short trips??? They stuck by this comment despite the fact that i drive over 50km per day against traffic for work.

My experience however worsened further when Audi Australia's response to my complaint was to take the car to a different service dealer. I was incredulous that this was their solution, however when my car broke down (again), this is what i had to do. This was a month ago and the car is still in a (different) service dealership with an undiagnosed fault. They STILL refuse to accept that there is a fault with the car purely because they cannot find it.

So if you want a large 'premium' suv that breaks down consistently, and if you enjoy being blamed for your new car's problems then this is the car for you! Otherwise i would highly recommend you look elsewhere.

Update December 2016:

The last time the car broke down the dealer had it for 6 weeks, couldn't diagnose the fault, and the replaced a random part on the advice of Germany. They said it couldn't suffer the same fault again. Well... it has! (Amongst at least 6 other faults that appear on the dash).

To get a replacement Q7 vehicle each time, Audi make you drive to either the Sydney or Domestic Airport Hertz rental.

So in summary it has had 6 major faults, multiple minor faults, and no end in sight.

Know your rights! The ACCC states that there is a major problem with a product if:

it has a problem that would have stopped someone from buying it if they’d known about it (YES)

it is unsafe (YES - it broke down on a freeway and on a highway, with the whole family in the car)

it is significantly different from the sample or description (YES)

it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed (YES!)

Audi are notorious for not taking complaints seriously. After exhausting communications with the dealer (Audi Five Dock dealer principal is hopeless), Audi Australia, Choice magazine and the ACCC, i have lodged a complaint with the NSW Civil and Administrative Tribunal. See you in court Audi!