Lots of small issues. Car feels unfinished.
Bought this car in 2017 to use for commuting to work and the occasional towing.
Within the first few weeks I noticed things going wrong. Started with using oil, had an oil consumption test but it only used about 300ml per thousand kms. Turns out that Isuzu is ok with that so they won't cover it under warranty and its my problem to deal with. I bought a new car so I wouldn't have to top up the oil regularly. Lately I found out that when I tow about 2 ton the oil consumption goes through the roof, it used about a 1L for a 40km trip. Isuzu have offered to do another oil consumption test, but unless I'm towing during that time, it won't be any different and they won't fix it.
Other issues are related to the bluetooth being really had to connect to. Often the phone connection button is just greyed out so you can't click on it. Hands free is unusable as it sounds like you have a gas mask on and no one can understand you. Can't change the time on the clock as the button is also greyed out.
If anyone opens a back window even at slow speeds around town all the windows have to be opened to deal with the wind noise. Keys are so sensitive that if you lock your car you have to carry them till you are out of range otherwise it will unlock your car just by putting them in your pocket.
Bought a manual as I prefer them. Pretty sure the synchro is rubbish as it often grinds between 2nd and 3rd gear and you have to be stationary to go from 2nd to 1st gear. Which is annoying if the lights change colour as you are slowing down for them.
Bad back up of product
Innate the LST 2014 Isuzu mux I have had my GPS upgrade 1 year after I bought it in 2014 I was told by the salesman that I would get upgrades for the GPS but when I went on to download the map it was the same one I had on mine I even went back and got it from sevice centre but still the same so if I had known at the time I would of bought the model down from the LST
Great car at a reasonable price.
After much research on medium sized SUVs capable of towing a medium sized Caravan we settled on the Isuzu Mu-x. We were set on the Toyota Prado but found that we couldn't justify the extra $20k when the Mu-x had everything we wanted. We've only had it for 2 weeks and are yet to tow anything but we are happy with the car. Yes it sounds like a ute to drive but we don't mind this as it's only noticable driving around town and we do most our driving on a highway.
Our must haves were 3lt turbo diesel engine, 3t towing capacity and seats that folded down flat so you can sleep comfortably in the rear of the car. We got them all and more.
Navigation upgrade costs
The car is very good my complaint is with the cost of the navigation up grade. Tried doing it today but stopped when I found out the costs were $200. Will just have to put up with errors that are in it. Example is on the south eastern freeway into Adelaide the speed is 90K this is on the screen but just before the two fixed cameras the voice tells you its 100K. This type of error is all the way through.
Great family car
We love our car, it is very roomy for the whole family and quite fuel efficient given the size of the car. We purchased this car to tow a caravan and whilst we are yet to use it for towing, we are confident that it will do the job and we will easily be able to pack everything we need into the car for a family trip away. We are a family for 4 with two young children, the car has two car seats in the middle row.
2018 MU-X LST - Extensive research led me to this purchase. Very happy!!
Before purchasing a new 4WD I checked out and drove the Toyota Prado, Toyota Fortuner, Holden Trailblazer, Mitsubushi Pajero Sport and the Isuzu MU-X. In the end the Isuzu offered the best value for money and promised greatest durability. Toyota currently has too many issues with their 2.8 Diesel, the Trailblazer's are chewing through oil and the Pajero Sport was too narrow for knees because of the wide transmission tunnel.
The MU-X tows our all-terrain camper trailer with plenty of grunt and stability. It's very capable off-road and my wife and I love the I-Venture program geared towards teaching 4WD newbies the capabilities of their D-Max and MU-X vehicles. The top of the range LS-T gave us all the features we wanted, except for heated seats. However our dealer - Luke at Pakenham Isuzu - was very helpful in arranging seat warmers to be expertly installed as well as a bullbar, winch, 2 inch lift, after-market alloys with LT All Terrain tyres, snorkel, towbar, long-range fuel tank and brake controller. The range of after-market accessories for the MU-X is very impressive.
We're very happy with our MU-X and look forward to many more off-road adventures towing our camper trailer.
Did not last 150000 unsatisfactory vehicle
I brought brand new isuzu mux with rusty rotor disc and the only answer i got is that is how it is with the cars kept outside the showroom.
Its good on diesel with factory faults the brand new mux i had was sold to me with mis aligned wheels that gave me lots of worries and disappointments
Finally after the 125000 km engine warranty it ended up. Leaking coolant from between cylinder head and engine block.
Lives up to my expectations
Can't fault the economy averaged 7.6 ltr per 100klm room and comfort is good. The rear floor entry is a bit high, easy controls to use. Reliability is excellent though was expected from this proven engine. Performance it can get up and go if you want it too, I have the 2wd wish i could have afforded the 4wd thinking long term reliability that's why i got a mu-x.
Great, with a few caveats.
Love the MUX. Overall a great car. Good view out, especially looking out the rear passenger side as a driver trying to see oncoming traffic.
We have a terrible wind whistle which we can’t find. Painful. Anyone have an answer??
Road noise is high.
Turbo lags a bit.
The rear storage unit is so tiny, almost worthless.
The ride seems to float along, bouncy is how I would describe it.
Would we buy again? Yes. If only we could stop the wind whistle!!
Love our latest addition Isuzu MUX
Love our MUX, can not fault anything. Our grandchildren absolutely love Grandpa's car, especially the dvd player. They think they are so cool when grandpa picks them up from school in the Isuzu. We have fun watching the grass grow and have one tree starting (an app that tells you how you are travelling ecomonically). Dealership was fantastic Harrison Isuzu, Shane sales manager and Johnathan salesman.
After some disappointing cars the MU-X is by far the BEST car I have owned
After owning several below average vehicles from new over the years, I have finally found one I am very happy with.
The MU-X 4WD ticked all my boxes in the car I wanted, and after 18 months, I wouldn't swap it.
I was after a 4WD I could take off-road, that was reliable, economical, and without the big price tag that usually comes with the Toyota's or Nissan's. Although I can service a car, I am no mechanic so reliability was my main criteria, as I intend to go outback touring. The Isuzu is renowned for it's reliability, and there are very few issues reported online compared to other makes and models.
The car was new from the dealer and I added a Bull Bar, Warn 9,500lb winch, snorkel, 2 inch lift, and my best addition, a replacement 125 litre long range tank, all for around $60,000. When compared with other Mid sized 4WDs, I couldn't even come close to the $60,000 price after adding all the extra's. Personally I find the car comfortable to drive, and much quieter than my previous 2014 Challenger.
The thing I notice the most was that even though the Challenger on Paper was more powerful, the MU-X seemed to cruise with less effort and noise. The Challenger with it's smaller engine seemed to rev much harder to get the same amount of power. This was also very noticeable when towing. The MU-X towed my caravan much more effortlessly whereas the Challenger really struggled.
After driving around with the extra couple hundred kilo's of accessories I am averaging 9.1 litres per 100km, and while towing a 1500kg caravan I averaged 12.5 litres per 100km. (I do however drive conservatively)
I am not one for all the fancy interiors which some of the higher priced cars have, but the MU-X is more than adequate for my purposes. I just needed something that was practical for 4WDing. Leg room is excellent, and you are not forced to sit too close to the steering wheel.
The car has not missed a beat and I average 30,000km a year in my cars.
For those who are interested, off-road the car performs more than adequate. If you are looking for a serious hard core machine, then look elsewhere , but if you want a 4WD tourer that is capable to do the odd river crossing or the occasional rough 4WD trail, then this maybe the vehicle for you.
The only negatives I have, is that there is nowhere to add a CB Radio, so I had to buy one where the controls are on the mouthpiece and mount it high under the dash out of sight. The other is I don't need a 7 seater and when folded down, they still sit higher than the cars tail gate.
In Summary, this is the best car I have owned, and I have owned 4 New cars in the last 10 years and 5 second hand cars.
Great car, terrible customer service.
I bought the ISUZU MU-X over a Prado because of the 5 year warranty. I've had two warranty claims with terrible service/communication from the dealer at Chullora. They have repeatedly lied to me, don't seem to know the vehicle (didn't know where the fuel pump was). They tell me it will be ready, don't answer their phones and then I find out it's not ready when I try to pick it up (this happened 6 times for the one warranty claim).
Now my GPS/stereo is broken. I took it in for a service they said new one was order and they would call me when it is ready. After 4 weeks I call them, they forgot to record the serial number needed to order a new one (they had previously told me it was already ordered) and I need to take the car back in for a day so they can remove the unit, then I will need to take it back in a third time when the new unit arrives. They should have called me when they realised that they had stuffed up the first time. They are so hopeless that the guy at the service desk admitted that customers need to chase them as they don't call people back.
The 5 year warranty would be great, if you can actually get the vehicle fixed. I've had poor service at a few other ISUZU dealers as well but Heartland at Chullora takes the cake. ISUZU Australia, great vehicle I should be on my second by now, but you need to teach your dealers about customer service. The dealer at Geraldton was fantastic, send him around Australia to your other dealers.
love the car - few things to fix at service time
* km left until i have to fuel up
e.g 1 minute i might have 500km left
it changes to 600 then 300km
*usb mp3 music going blank and screeching after half hr
* car pulling to right
* cruise control -car is changing back gears and revving dangerous.
Radio problem took 6 months to resolve
Driving experience is good. Like the suspension, like the steering quality , fuel economy has been great. Havent towed yet but am confident it will do a great job. However, a problem with the radio fading in and out reception wise, quality of sound and tuning problems because of the poor reception, the fact that it took 6 months to fix the problem, my doubts about whether some of the work supposedly done to fix the problem was actually carried out , all these things were extremely frustrating and stressfull cost me a lot of time and money in trips to and from 2 dealers. 2 dealers were involved because the dealer i bought from had staff problems and couldnt look at the vehicle for a month. I bought from hampstead gardens , took the mux back several times, the radio was changed once the aerial once, checked for loose connections and everything else supposedly then i took vehicle to port wakefield rd waterloo corner road where radio was changed , aerial was changed , connections etc checked again , since told though that only one of these aerial changes was logged on the computer. The service assistant tried to get the matter resolved without success, got the area service nnanager(based in perth involved) via email and requested he contact me via email (didnt happen) dissapointing all he did was suggest changing the aerial. An aerial was ordered and in meantime i went back to gampstead vardens (smaller dealership and i think better service). New aerial obtained from port wakefield rd dealer. I requested that nanager from hampstead gardens become involved which he did and agreed to take vehicle and drive it for several days to experience all the problems. Aerial obtained from port wakefield rd dealer and fitted at hampstead gardens have now driven car for a week and problem appears to have been fixed. Why didnt previous aerial changes not fix the problem, surely 2 or 3 other aerials cant be faulty. Until the nanager got involved i was getting nowhere except very annoyed. Still like the vehicle overall though.
Very happy owner after 2 years
Very happy with our purchase. Great after sales service. We feel valued as customers. Reliable, tows well. Basic interior - which is very much a plus for us as we have kids. Easy to park but fits all we need. Flexibility of use. Exceeded our expectations, very happy to recommend.
Great vehicle but weird beeping
Has anyone had a problem with an intermittent beeping (single 1 second beep) with a MUX (MY15)? It seems to be activated by opening the rear cargo door. It then occurs the next few times that either the rear cargo door or driver's side door is opened then goes away. When it happens, a 'CHECK SYSTEM' message appears on the driver's display. It has occurred with motor running and not running, key in close proximity to vehicle and not. Dealer has checked it but cannot replicate the problem. I'm trying the spare key at the moment to see if it's related to that.
Apart from this, the MUX is a great vehicle - on road and off road.
Noisiest car I have ever owned
I like the car but am VERY disappointed with the noise from the engine. One friend said it sounds like a B52 Bomber. Another said it sounds like a Tractor. Not exactly the kind of remarks I'd expect from a brand new car. I am actually embarrassed to drive it.
Very good SUV / Tow vehicle
Bought in 12/2017 to tow 2.6Tonne van. Discovered the Isuzu towbar is not rated for load levelling equipment. To have a 3000k/300k bar without load levelling ability and rating shows a lack of understanding of towing safety. The Commonwealth Trailer Building code cautions against using load levellers with a non rated towbar. This vehicle to tow near its limit needs a little help in the rear suspension and Hayman Reece gear or similar. Have replaced Isuzu towbar with Hayman reece bar and fitted Firestone HP airbags to rear springs. This vehicle is now a very stable and economical tug [13L:/100k towing 2.6t] It performs better that the engine stats indicate. It is at least the equal of any of its competitors, albeit with a few less gimmicky bits that I can live without The supplied battery is old technology and too small. It has been replaced by a maintenance free larger battery. The so called smart alternator is not tow friendly [as with all new vehicles] and it needed a DC/DC converter to help charge the AGMs in the van. In spite of these shortcomings it is now up to the standard of performance and safety I need. Based on price, performance and economy, I recommend it as a very good buy. Dont buy the Isuzu bar, the rated Hayman reece is cheaper, and you will be conforming with the Trailer Code. As normal transport it is comfortable , economical and pleasant to drive. It is quieter than its earlier model. .
Beware of the Isuzu towbar
In 2014 we purchased an MUX and we are very happy with it however we brought the car to tow a 22ft caravan. We had an Isuzu towbar installed. Last year on out travels the towbar completely snapped as it was rusted through. The caravan came off the car. We were very lucky we were about to set up for the night when this happened. We could have been killed or someone else could have been killed if we were on an open road. The dealership informed us there was no warranty cover as we had a weight distribution system on the caravan. We were never told about this. Isuzu would not honour the warranty. In our travels a lot of caravaners use the same system in their Isuzu DMAX or MUX. Is Isuzu going to wait until someone is killed before doing something about this problem. I contacted a specialist towbar dealership who advised me in writing that I could use stabilisers if I wanted an Isuzu towbar fitted. How many Isuzu owners with this towbar are risking serious injury or even death. please be sure to get your facts before purchasing an Isuzu.
Purchased in September 2014.
Sandy and Stephen
The MU-X mechanically with his four-wheel drive options and it's looks with its leather interior are amazing although it's slightly heavier on the steering then some smaller vehicle such as the Captiva and the CX 9 Trail Blazers outlanders Ford Territory and others in this class it's still quite an amazing Drive I do not seem to mind the slightly truckie feel it definitely gives you a sense of power with no problems tackling day today Road use and Hills it comes with a warranty on the interior for life and the exterior paint also has a life warranty on the enamel coat this is a bonus in my eyes the fact that the interior is warranted makes me feel a lot better about the slightly flimsy feeling plastic parts compared to other vehicles the keyless entry and keyless start take time to get used to but super duper in my book over all the driving experience in this car for me has been Pleasant I'm still enjoying that new car feeling 3 months into owning it I'm sure it won't stop anytime soon this car is definitely a power box and with Isuzu long durability I'm sure it will remain such a wonderful car for many years to come
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