Audiophile Shop

Worst customer experience EVER – I think I could comfortably rate my purchase from them as the worst customer experience in living memory. (I used this line from the previous review cause it’s so spot on!) On 24/09/24 I’ve purchased the ANK Kit1 300B integrated amplifier custom high performance build by A.L.A Audio alias [Name Removed]… Read more

(A.K)18/11/24, the amp arrived and the packaging of this $7.000AUD piece of equipment left me speechless! He used wrapping paper and sticky tape and everything was covered with a tiny specs and polystyrene dust. (I’ll attach some pics for you to see). There was issues with the amp since I first plugged it in. Humming and cracking noise in one of the channels. [Name Removed] kept blaming my equipment (speakers, cables, power chords…) 19/12/24, the distortion and cracking noises became unbearable and by 21/12/24 one of the channels went completely silent. There was silence due to festive season and arguments began again on 29/12/24. By 03/01/24 [Name Removed] decided to take an action and he sent me the shipping label. The amp was collected (Sydney) and shipped back to Melbourne for diagnostics. Apparently the issue was with one of the tubes which I found very weird because both tubes worked perfectly in one of the channels. Meaning they both lighted up in one channel. Well [Name Removed] is a man of skill so I did not argued and I was relieved that the issue was so simple. 13/01/25, I received the shipping label but he put my address as a pick up location so he had to rebook. 21/01/25, the amplifier is back with me left on the street by the courier (ARAMEX) just to find out that nothing has changed and the channel that was dead is still dead. I confronted [Name Removed] re [Content Removed]!? I opened the amp with careful instructions by [Name Removed] and there was no power in one of the channels (see attached pictures) By now [Name Removed] was certain that the issue is with one of the voltage regulators. 22/01/25 Amp is back in the box and waiting on the porch to be picked up by ARAMEX. 28/01/25 I’m confronting [Name Removed] what are we waiting for!!!??? He said “I had food poisoning and I’ll get back to you when I’m able”. Funny right? I said: “if I won’t see the shipping label today I’m taking legal action… 30min later, I received the shipping label. 05/02/25, Amp still in the box on my porch waiting to be picked up. Frustrating dealing with ARANEX (not existing) customer service and [Name Removed] continues. 06/02/25 [Name Removed] decided to rebook (ARAMEX AGAIN!). At this point I’m truly speechless and I’ve asked for a refund several times. 07/02/25 Amp was finally picked up by ARAMEX. 14/02/25, the amp is back in Melbourne for “diagnostics”. 18/02/25, [Name Removed] is confirming that he’ll have to keep the amp for one to two weeks. 26/02/25 [Name Removed] admitted/confirmed that the issue was that the heatsink was touching the back plate of the chassis, overheating and shorting out. I’ve been dragged through four extra months of pain and frustration because of such a pathetic mistake in this “HIGH PERFORMANCE” build! 03/03/25 [Name Removed] is still testing… 05/03/25 Amp picked up in Melbourne by guess who? Yes, ARAMEX! 12/03/25, more arguments with ARANEX and [Name Removed] 13/03/25, ARAMEX delivered and this time they left damaged box in the rubbish room lying on the side. (see the pictures) The way that [Name Removed] fixed the issue is that he attacked a film/plastic stickers on two heatsinks which increased the volume of the hardware by approximately 4mm so literally he couldn’t close the bottom plate on the amp properly. (See the attached pictures) I was waiting 6 months for this “HIGH PERFORMANCE” build. When I confronted [Name Removed] re [Content Removed]? I was waiting 2 weeks for his reply but unfortunately I did not received any answer to my questions… I wonder; is the chassis small or the installed heat sinks too big?? I’m certain it’s not the part of design if the equipment with 7K price tag?! I guess I’ll never find out, damn. I’ve decided to take a legal action against [Name Removed] and his utterly awful customer service and share this experience by several reviews on different platforms to warn people and to shed some light on what to expect when dealing with www.audiophileshop.com.au.

Thank you.

Worst customer experience EVER – I think I could comfortably rate my purchase from them as the worst customer experience in living memory. After much consternation over if to buy from Hypex DIY (manufacturer in the Netherlands) or Audiophonics in France (great shop). I thought I would support a local Australian company. They have a very slick website and all looked OK. I ordered… Read more

my "in Stock" Nilai PCB's and recieved acknowledgment. Then after 3 days or so I enquired as to shipping as they claim to ship within 72 hours. Received no response, I rang the mobile number, no response. Started to think the place was a [Content Removed] and contacted Hypex in the Netherlands who confirmed they are their "legal representative". Eventually after ringing literally 20 times this guy [Name Removed] answered. "oh yes no problem it will be shipped on Monday" 5 days after I ordered. Come Tuesday nothing. Same again sms, phone, email. Nothing, eventually I got an sms. We have some leads missing and will ship Monday, I received tracking #. Then nothing for 4 days. The whole process again, sorry my staff did not advise (this guy has no staff I am certain). Finally after 2.5 weeks the PCB's where shipped. They arrived and guess what, missing leads! I got back in touch same process getting harder and harder. Oh you must have misplaced them! You can buy them I will put a link on the website, unbelievable. At this stage I got back in touch with Hypex Netherlands and [Name Removed] emailed me the next day and said he would order and ship the leads FOC within 1 to 1.5 weeks. Nothing was shipped he did not answer my email at the 12 days later point. I contacted sales again at Hypex, to their credit they then immediately sent them FOC by UPS. They have propriety plugs very hard to use the thing without though I did manage to hack a solution in the interim. So after 6 weeks from order I today have the leads from Hypex. BTW the Hypex Nilai500DIY is an awesome piece of kit.