Aussie Broadband Business Mobile

I have been with Aussie for under a year when I had my first ever sim failure. As I had no way to call them I hopped on their online chat who initially told me to call as they only deal with personal accounts. When I reiterated that I was unable to call without a SIM card they processed an order for a new one and I was told 1-2 business day for dispatch. By the end of the 3rd business day I contact their online chat team again to see what was happening and was told it was still being processed and would be sent within 48 hours - pushing the dispatch to 5 business days.

On the 4th business day when I enquired about esims and compensation I was again asked to call the business team? When I questioned how I was supposed to do that they told me to borrow a phone. I don’t know how I can do that when I work from home alone? This was the day I was finally given an email address to contact the business team.

I did email them and was told to call again for the 3rd time after I complained about being asked to call twice.

I was informed I would be updated regularly but have had no updates the last 2 business days.

I am now on the 7th business day since being told 1-2 days and there is still no dispatch notification of my replacement sim.