4,485 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Pros
Verdict
Overall sentiment toward SpinTel Mobile is positive, driven primarily by helpful customer service representatives and competitive pricing. While a subset of users report initial difficulties with online setup processes and occasional connectivity inconsistencies, the responsive human support team effectively resolves most technical and account issues.
I just want to thank Pons for his patience, professionalism and kindness. I was so relieved when I could use my phone again! Thanks Spintel team for the great job you're doing.
Quick resolution, I didn’t have much time to stand by the ai chat but John B was helpful and dedicated with his assistance in chat and via email. Thanks for the help today. Show details
Pons was very helpful in assisting with an issue I had transferring from my old provider. He diligently followed up and kept checking in until the issue was resolved.
Reviews with attachments
Best chat support of any Telco I've used. "Apple Jean Boiser" super helpful and patient.
Xyra showed time and energy, effort and dedication to helping me with my NBN pricing, and a payment extension today on the chat. They were really helpful with my chat, and I really appreciated the help and support today! Thanks Xyra for your quick and effortless help! Show details
I was having problems with reactivate my account but thanks for XYRA he helped throughout. Really appreciate he service. Show details
Gretchen was amazing and so helpful for helping me setting up my account and my wifi Show details
Pim was great and extremely helpful she helped me with all the questions I had Show details
Very friendly service. Maecrena. She assure me receive the new sim card within 2-3 days.
Gretchen helped me resolve my wifi issues over a call and she was absolutely fantastic and seemed very happy to help. She was very clear with her directions in trouble shooting the issue showing her excellent knowledge in this space. Thank you Gretchen. You are a star!! Show details
Very professional and nice customer service from Jasmine. Well done and keep that up. Show details
Very help full Gretchen that I talk to she was patent explain me an guide me all the process to connect my nbn.. I realise I didn't have the nbn box in my office they just saw one in another office.. So I was in confusion.. Now waiting for nbn box so I can connect my modem
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Kourtney is an amazing operator. They all are. Becoming a customer is brain dead simple. Support omg is crazy awesome. I was with Telstra for 17 years and I'm so happy with coverage now. I strongly recommend to anyone hesitant leaving Telstra.
I just called the service agent GRETCHEN today regarding the connection problem. She was very professional and friendly to guide me step by step to solve the problem. 10/10 service. Will recommend friends to use their services.
i love spintel…and want to stay with spintel if possible. best customer support and service with very reasonable price. even with this kind of technical issue (service suspension) i raised today with other providers, it won’t be that quick. considering today is weekend, this technical support is amazing…
Mixed reviews so far but Donna was a great help. Lots of issues and complications getting connected and the staff seem a little bit short on the right knowledge to lend the best assistance but we are getting there.
providing information clearly and understandable, good instruction, friendly, supportive, nice voice Show details
[Name Removed] was sort of able to resolve my issue. The plan displayed the cost at $27.00 per month. With my original cost at $81.95 per month. It turned out to be $59.95 + $27.00 - $3.00 per month, which isn't displayed anywhere on the page. They should display the cost breakdown, or show the total cost in both places. Showing the total… Read more
current cost per month, then the cost of the "speed" per month, without specifying what the base cost is, is very misleading.
Overall [Name Removed] was able to clarify for me, I'm rating a 2 / 5, the website need to clarify the costs, and not be misleading.
Latest follow-ups
Service was amazing. Helped me get connected after having issues with my modem. Thank you spintel family!
Follow-up · Not a complex task at all. Spintel customer service was able to guide me over the phone to reset and plug in the correct plugs into my NBN box to my modem. Took approximately 15 minutes. Quick and easy. Service has been amazing with great internet speed. Highly recommended.
Customer service with empathy – I needed to cancel a mobile due to my husband passing and the customer service representative, Chia was great and made it so easy. Thank you Chia Show reply
Follow-up · Chia at Spintel made it very easy even when I got teary, a few questions were asked of course and she organised it all. Chia let me take my time and it probably took about half an hour. I’m still with Spintel and their chat lines and customer service has always been prompt. Thanks Spintel
Emma was very helpful indeed! Spintel are very good at training their customer care staff. Show details · 2
Follow-up · Nothing has changed. Spintel has consistently delivered quality of service at a good price,John.
Follow-up · I am very happy indeed with Spintel. Free and easy experience.
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In-depth reviews
After ONE MONTH of INACTION by Spintel I had to call in to follow up on my account. I submitted all my docs to Spintel after they initially requested for more docs. 0 action from them afterwards. I had to rely on roaming. Is the company gonna pay… Read more
for my roaming? If I could give NEGATIVE STARS for that experience, I would. Absolutely 0/5 for initial customer experience.
When Cherry stepped in to help, it was considered normal priority and was solved within 24 hours. why wasn’t this solved initially within 30 days by the company? Somebody dropped the ball?
Anyhow, today’s 5 stars is about Cherry. Her bubbly and cheerful personality shined through the call. She very quickly helped me solve my problem. I was assured by Cherry, that my problem will be sorted within 24hours, she guided me on setting up my phone and followed up with a call after my mobile service was activated. I was glad that she was on the other end of the call! WELL DONE CHERRY! Keep up that right attitude, and wonderful work!
Follow-up · Not clear what caused the delay. No explanation. No roaming credit was issued. Phone set up was quick and fast.
I had a question relating to my mobile service and international roaming which I submitted through the chat service on Spintel's website. The automated response service was almost instant and gave me the answer I was hoping for but also suggested I may want to seek clarification and offered to connect me to a live agent. I said yes please, and… Read more
after confirming my account number, phone, and supplying a 2FA code sent to my phone, I was very quickly connected with "Donna" who was able to confirm the functionality. Basically, as long as I activate international roaming before departure, I will be able to receive SMS sent to my Spintel phone number while in a Zone 1 country, at zero cost beyond my regular monthly pay. The $15 day pass roaming charge is only activated if I make or receive a phone call, send an SMS, or use data roaming. Thank you Spintel and Donna!
For years, partner and I have both used Spintel for our mobiles and our unlimited mobile wifi service. Our experience has always been very positive and I would recommend Spintel to anyone.
As promised Spintel had our home WIFI connected on the agreed day. I had some issues connecting my Google Nest Pro router and making it register the increase download and upload speed. I contacted Sprinted and spoke with Anne who checked every out at her end, and it was all registering as expected. I didn't know how to access the setting for my… Read more
Google Nest Pro router via the Google Home app and Anne suggested I call Google assistant and even looked up the number for me. Anne said she would allow an hour for me to contact Google Australia. Unfortunately the number was no longer available as Google no longer seems to be contactable by phone in Australia. After a number of attempts I was able to access the correct settings mode on my Google Home app, and upgrade it to register the new NBN internet speed being provided by Spintel on my account. Anne called back as promised an hour later to make sure I was able to contact Google. I updated her on my experience with being unable to contact Google but had resolved the issue myself. Anne was very helpful in making sure my service was connected correctly. Now the download speeds are two times faster than I was paying for with my previous provider but at half the price for the first introductory 6 months then the same price thereafter. I would highly recommend changing your NBN internet provider to Spintel.
Recent reviews
My Spintel Consultant CHARM was very patient and helpful with me. She did due diligence in researching if I can still activate my physical SIM card after 30 days if I am not able to do so. She found out I can still port over my current number and activate it after 30 days. I am living between two cities and left it behind in another city so will be going over 30 days of receiving it before I get to activate it. Show details · 1
I recently switched from another provider to save on costs. mistake. First bill received a txt during second period to say i had hit 50% usage and would be charged signifcuant costs if i exeed. This is the only provider ive ever been with that charges exess usage. Its usually otherwise capped. stopped or speed capped. This wasnt clearly… Read more
available on the site when signing up or the critical info statement. I logged in and also cannot find the account statement critical info on my account which they have referred me to. Looks like its time to port to another providor.
Tried calling, was on hold for 34 mins then call was dropped/hung up on.
Have sent messages via whatsapp per the online chat advise and no reply after 24 hrs.
Hi Brendon, Thank you for sharing your feedback. We’re… Read more
Excellent customer service from Anne. Very thorough with all the process and recommendation. Anne fully understand what I needed help with and promptly sorted very quickly. Show reply
Mark changed my payment details as I requested. He also gave me the advice I requested concerning a fibre connection. I found him most helpful and knowledgeable and left me feeling that my current option was the right choice for the time being. He was a pleasure to speak with Graham Barker Show details · 1
Excellent customer support! My issue was resolved within just one day, and I experienced no downtime with SpinTel throughout the process. Jasmine, my customer service executive, was extremely helpful. She escalated my request to have it expedited and followed up with a call to ensure everything had been updated correctly. She also confirmed that… Read more · 1
the necessary adjustments would be reflected in my next bill. I really appreciate the prompt and professional service!
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Hi Marshall, Thank you for your feedback, and we… Read more