4,589 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Pros
Verdict
Overall sentiment toward SpinTel Mobile is positive, driven primarily by helpful customer service representatives and competitive pricing. While a subset of users report initial difficulties with online setup processes and occasional connectivity inconsistencies, the responsive human support team effectively resolves most technical and account issues.
Once again Cherry, walked me through the actvation process to activate the new sim card with Spintel. Success first try , so many thanks to Cherry..Many Thanks ⭐️⭐️⭐️⭐️⭐️ Show reply
Anne was very patient, courteous and thorough. She also called me back as she said she would and plans to follow up further with me as my issue is not yet resolved. Many thanks Anne! Show reply
Haide was amazing and patient, taking me through the re-ativation process since I took longer than 30 days to activate a new order, so it was cencelled. I am happier she managed to restore it, and I might say I am looking forward to use Spintel as a first timer! Show reply
Reviews with attachments
Spot on great English. Very prompt. He would be a great assett Show reply
Best chat support of any Telco I've used. "Apple Jean Boiser" super helpful and patient.
Xyra showed time and energy, effort and dedication to helping me with my NBN pricing, and a payment extension today on the chat. They were really helpful with my chat, and I really appreciated the help and support today! Thanks Xyra for your quick and effortless help! Show details
I was having problems with reactivate my account but thanks for XYRA he helped throughout. Really appreciate he service. Show details
Gretchen was amazing and so helpful for helping me setting up my account and my wifi Show details
Pim was great and extremely helpful she helped me with all the questions I had Show details
Very friendly service. Maecrena. She assure me receive the new sim card within 2-3 days.
Gretchen helped me resolve my wifi issues over a call and she was absolutely fantastic and seemed very happy to help. She was very clear with her directions in trouble shooting the issue showing her excellent knowledge in this space. Thank you Gretchen. You are a star!! Show details
Very professional and nice customer service from Jasmine. Well done and keep that up. Show details
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Very help full Gretchen that I talk to she was patent explain me an guide me all the process to connect my nbn.. I realise I didn't have the nbn box in my office they just saw one in another office.. So I was in confusion.. Now waiting for nbn box so I can connect my modem
Kourtney is an amazing operator. They all are. Becoming a customer is brain dead simple. Support omg is crazy awesome. I was with Telstra for 17 years and I'm so happy with coverage now. I strongly recommend to anyone hesitant leaving Telstra.
I just called the service agent GRETCHEN today regarding the connection problem. She was very professional and friendly to guide me step by step to solve the problem. 10/10 service. Will recommend friends to use their services.
i love spintel…and want to stay with spintel if possible. best customer support and service with very reasonable price. even with this kind of technical issue (service suspension) i raised today with other providers, it won’t be that quick. considering today is weekend, this technical support is amazing…
Mixed reviews so far but Donna was a great help. Lots of issues and complications getting connected and the staff seem a little bit short on the right knowledge to lend the best assistance but we are getting there.
[Name Removed] was sort of able to resolve my issue. The plan displayed the cost at $27.00 per month. With my original cost at $81.95 per month. It turned out to be $59.95 + $27.00 - $3.00 per month, which isn't displayed anywhere on the page. They should display the cost breakdown, or show the total cost in both places. Showing the total… Read more
current cost per month, then the cost of the "speed" per month, without specifying what the base cost is, is very misleading.
Overall [Name Removed] was able to clarify for me, I'm rating a 2 / 5, the website need to clarify the costs, and not be misleading.
Latest follow-ups
Great to deal with the Agent named Pons. He went above and beyond to ensure my installation went through Show reply
Follow-up · Made the change to Spintel. One minor hiccup that the sim card for one of the four accounts was faulty. Changed to an esim and was made easy by agent. So far I am happy with the service. Would I recommend, the only downside is there is no app. for spintel. Not a big problem, but an app. Would be nice
I spoke to Mary about my account as I am struggling she was a great help and is a so wonderful Mary is a great asset to Spintel Jordan also was a great help Thank you both Show details · 1
Follow-up · Mary was very helpful as I have been struggling financially it was resolved I like Spintel but it is geovery expensive
Gretchen was very good as she understood the problem and got the landline to work. Very happy with customer service.
Follow-up · It was something technical but it was fixed in a few minutes. Whenever the internet is down they always inform me, I really appreciate that, as my previous telco never did.
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Positive reviews
Mark was very helpful in updating my plans. My only concern is that SpinTel didn't alert me to some possible better options for me via an email or two. All in all, I'm very happy with SpinTel. Show reply
I was having issues with my order being on hold, I phoned and Mark helped me upload the correct documents for my eSIM (as a UK citizen here on a working holiday visa), raised my new documents to the relevant staff and then helped talk me through setting up my eSIM on my phone and even called my new number to check it was working. Mark went above and beyond to help get me sorted today! Show reply
I'm 79 years old and have difficulty with modern technology. Mark showed a high level of patience and skill in seamlessly helping me navigate the Spintel site. Thanks Mark, much appreciated. Francis Show reply
Negative reviews
I should have reviewed regarding spintel as If I knew that they take so much advantage in charging extra if you pass the plan.. so abusive !! I Thought that I have a good plan in the beginning for 35 Aud , but recently the bills are always over 50 aud !! . Being a mum this is not convenient for me at all. Also feeling that your company is… Read more
trying to take advantage of people, charging so much extra instead of just reducing the speed of the internet or something else. This is not nice !
I dont recommend spintel at all !!!
Hi Karina, Thank you for taking the time to share your… Read more (+1 reply)
It’s the best and the worst. Spintel’s website, messaging and email could be drastically improved. But after 3 days without a mobile service I finally got to speak to a person. And that person was Charm who was excellent and finally got me reconnected. 5 stars to Charm.
Hi Lara, We're sorry to hear about your experience and… Read more
I recently switched from another provider to save on costs. mistake. First bill received a txt during second period to say i had hit 50% usage and would be charged signifcuant costs if i exeed. This is the only provider ive ever been with that charges exess usage. Its usually otherwise capped. stopped or speed capped. This wasnt clearly… Read more
available on the site when signing up or the critical info statement. I logged in and also cannot find the account statement critical info on my account which they have referred me to. Looks like its time to port to another providor.
Tried calling, was on hold for 34 mins then call was dropped/hung up on.
Have sent messages via whatsapp per the online chat advise and no reply after 24 hrs.
Hi Brendon, Thank you for sharing your feedback. We’re… Read more
Recent reviews
After ONE MONTH of INACTION by Spintel I had to call in to follow up on my account. I submitted all my docs to Spintel after they initially requested for more docs. 0 action from them afterwards. I had to rely on roaming. Is the company gonna pay… Read more
for my roaming? If I could give NEGATIVE STARS for that experience, I would. Absolutely 0/5 for initial customer experience.
When Cherry stepped in to help, it was considered normal priority and was solved within 24 hours. why wasn’t this solved initially within 30 days by the company? Somebody dropped the ball?
Anyhow, today’s 5 stars is about Cherry. Her bubbly and cheerful personality shined through the call. She very quickly helped me solve my problem. I was assured by Cherry, that my problem will be sorted within 24hours, she guided me on setting up my phone and followed up with a call after my mobile service was activated. I was glad that she was on the other end of the call! WELL DONE CHERRY! Keep up that right attitude, and wonderful work!
Follow-up · Not clear what caused the delay. No explanation. No roaming credit was issued. Phone set up was quick and fast.
I had a question relating to my mobile service and international roaming which I submitted through the chat service on Spintel's website. The automated response service was almost instant and gave me the answer I was hoping for but also suggested I may want to seek clarification and offered to connect me to a live agent. I said yes please, and… Read more
after confirming my account number, phone, and supplying a 2FA code sent to my phone, I was very quickly connected with "Donna" who was able to confirm the functionality. Basically, as long as I activate international roaming before departure, I will be able to receive SMS sent to my Spintel phone number while in a Zone 1 country, at zero cost beyond my regular monthly pay. The $15 day pass roaming charge is only activated if I make or receive a phone call, send an SMS, or use data roaming. Thank you Spintel and Donna!
For years, partner and I have both used Spintel for our mobiles and our unlimited mobile wifi service. Our experience has always been very positive and I would recommend Spintel to anyone.
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Hi Marshall, Thank you for your feedback, and we… Read more