Great prices. Bugger all customer support.
Optus appears to have an antiquated communication system with its wholesalers. Trivial support tasks can take days to resolve and require frequent poking of the under-resourced technical staff @ Spintel.
If you are looking for cheap prices and nothing more, Spintel is fine.
If you are looking for customer service, forget it. You've come to the wrong place.
Lying and dishonest Mobile company
Ported my mobile service from this joke of a company on 27 May 2020 after three years as a loyal customer. New service was activated on same day with new provider. Come 9 June 2020 get a new Bill from Spintel for June 2020! Ring them up and ask why was Bill issued when number was ported on 27 May 2020. They say it wasnt ported until 4 June 2020!!!! I have system screen prints from my new provider showing the number was ported on 27 May 2020. Clearly this is a "business tactic" of Spintel to continue billing former customers for one last m...onth after they port out. Your no longer their customer, so what do they care if your happy or not. Dispute will be lodged with TIO regarding these clowns. Take my advice stay well away from them, their mobile plans are no longer competitive and their business tactics are disgusting to say the least.
Fantastic price, with all I need!
I have the Spintel $15.95 plan which gives me unlimited calls and texts and 5GB of data. I've been very happy with my plan for the whole time I have had it which has been approx a year I think now. It was a simple procedure to change over my mobile number to the new SIM.
I have found them to be awesome and everything I have needed. I live in Toowoomba QLD and I haven't really found any places where I lose signal. It runs on the Optus Network so where you get signal with Optus it should be the same. If you need Tesltra reception go buy a Telstr...a SIM and you'll be happy but if you don't you can save a bunch of money I feel. The thing that really drew me was the price. I needed something with a bit more data than just 1-2GB and this was able to provide that for a very reasonable price. I see a lot of people paying $20-30+ for a plan that is almost identical to this and I just think they are wasting money. Have a look around every now and again and see what other companies are offering. I'm happy that I did and how I found Spintel :)
Shocking customer service!
They provided me inaccurate and misleading information before I received the SIM card. After I had received the sim I had to make many phone calls each day and left many return call requests to attend to my queries. I mostly did not get a returned call and I’d to call again the next day! I therefore can’t have any queries or problems resolved. When I could contact them I asked about return call service which I was told that “it isn’t functioning”! Network is 3G, but I was told 4G when I first contacted them. Calls dropped, messages with pho...tos cant be sent until a couple of attempts, emails take a longer time to load due to its 3G network. It’s the worst customers service and network providers I’ve ever had in 33 years since I used mobile phone! Never go for them even it’s good choice for value of money! I’m sort not really believing in advice of some reviews not to go for Spintel when I did my internet researches! Now I paid for the price of going through frustration, stress and wasting lots time to make phone calls to speak to them for a couple of weeks; and now I still cannot contact them! I’ve to give up and I am now have to go for another company after Spintel’s connection for 3 days!
Cheap plan with good coverage
Cheap plan with good coverage. We had some initial issues switching over to the new SIM cards but the technical staff kept following up and even called to get the matter sorted out.
I might have been happy at one stage with your service but was deeply disappointed when I was hoodwinked into changing my plan after having been told that overseas call were no longer an option under the plan I was on. So I changed my plan to another provider which is now cheaper and I couldn’t be happier. In the long run Spintel did me a big favour.
Horrible service, no communication.
Spintel do have the best sub $10 plan out of their competitors in my oppinion, but this is my issue; I moved 3 accounts to them, the first being successful. The SIM for the second account never arrived so we simply couldn't sign up and support would not send another SIM out, so we were stuck. The third account had issues moving over from Moose Mobile due to an "incorrect account number/DOB", however, these were correct and they issued an invoice for two months even though the service was never transferred over to them.
Now, more than year lat...er, I decided to give Spintel a go and generated some referral codes: FJT03660 & GHO00876, the same two numbers were signed up and without any notice, Spintel have left these applications dormant. I can't fault the Optus network on the service I do have with them, but overall, the customer service experience is what matters in this market. I've requested a callback to discuss this matter but am not holding my breath as previously, I never received callbacks or responses, but now in a public media where my review can be seen by all, if Spintel are willing to rectify this issue, I'll consider revising my review once the above has been rectified.
Signed my daughter up for the $9.95 plan. She doesn't receive 90% of SMS so ended up calling everyone instead which caused her to go over her call minutes (resulting in a $38 bill instead of $9.95) I emailed them telling them about the problem and that I would be changing companies asap, they promised a call back, never happened.
Now I've been trying to port my number to a new company and they reject the port out request. They now tell me I have to give them 30 days notice to cancel my service with them, WHAT SERVICE! they're not providing me the service I'm paying for. Think I might have to go to the telecommunications ombudsman with this one. ...
Quick and easy change of mobile plan
Great service and super cheap mobile plan. Connection is reliable, upgraded plan recently and got an even better deal. Would highly recommended a Spintel mobile plan if you have teenagers needing a phone
Review collected in partnership with SpinTel
Spintel mobile customer for few years, no problems at all
Been using Spintel mobile since Nov 2015, service has been very stable for me with Optus network. Never had to contact customer service so don't know their quality. But smooth sailing is the best experience for me particular at this price point. I've got 2 sim cards, moved one of them to Virgin Mobile 19 months ago for a good phone plan. Planning to move back to Spintel when contract is up for the 9GB $23 plan can't find any other month to month plan to beat.
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|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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