1 photo
SpinTel Mobile

SpinTel Mobile

2.8 from 10 reviews · View Statistics

Reviews

2.8

10 reviews
5
(4)
4
(0)
3
(1)
2
(0)
1
(5)
Previous
Next
Kev
KevGreater Melbourne (Outer), VIC
  • 13 reviews
  • 8 likes

Great prices. Bugger all customer support.

published

Optus appears to have an antiquated communication system with its wholesalers. Trivial support tasks can take days to resolve and require frequent poking of the under-resourced technical staff @ Spintel.
If you are looking for cheap prices and nothing more, Spintel is fine.
If you are looking for customer service, forget it. You've come to the wrong place.

Value for Money
Customer Service
1 comment
SpinTel
Official RepSpinTel
Dean
Dean
  • 2 reviews
  • 1 like

Lying and dishonest Mobile company

published
Value for Money
Customer Service
Caleb
CalebToowoomba
  • 5 reviews
  • 2 likes

Fantastic price, with all I need!

published
Value for Money
Customer Service
Mobile Phone Service Providers

Find out how SpinTel Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Anna C.
Anna C.Perth, WA

Shocking customer service!

published
Value for Money
Customer Service
2 comments
SpinTel
Official RepSpinTel
Anna C.
Anna C.

Hi Anoop,
In Which channel that I could correspond with you privately??

Ysmum
YsmumSydney
  • 4 reviews

Cheap plan with good coverage

published

Cheap plan with good coverage. We had some initial issues switching over to the new SIM cards but the technical staff kept following up and even called to get the matter sorted out.

Value for Money
Customer Service
1 comment
SpinTel
Official RepSpinTel

Hi Ysmum, Thanks so much for your review, we're grateful to read about your experience with our service and our support team.

Cheers!
SpinTel Team

Related Articles
Previous

Tips for Choosing a Mobile Plan and Service Provider

Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.

Wendy Z.
Wendy Z.21 Feb 2020
tips-for-choosing-a-mobile-plan-and-service-provider

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next
IM-Mittagong
IM-MittagongIllawarra, NSW
  • 2 reviews

Not happy.

published

I might have been happy at one stage with your service but was deeply disappointed when I was hoodwinked into changing my plan after having been told that overseas call were no longer an option under the plan I was on. So I changed my plan to another provider which is now cheaper and I couldn’t be happier. In the long run Spintel did me a big favour.

Value for Money
Customer Service
1 comment
SpinTel
Official RepSpinTel
Rob
RobPerth, WA
  • 7 reviews
  • 8 likes

Horrible service, no communication.

published
Value for Money
Customer Service
1 comment
SpinTel
Official RepSpinTel
Shanny
ShannySouth East Queensland, QLD

Absolutely useless!

published

Signed my daughter up for the $9.95 plan. She doesn't receive 90% of SMS so ended up calling everyone instead which caused her to go over her call minutes (resulting in a $38 bill instead of $9.95) I emailed them telling them about the problem and that I would be changing companies asap, they promised a call back, never happened.

Now I've been trying to port my number to a new company and they reject the port out request. They now tell me I have to give them 30 days notice to cancel my service with them, WHAT SERVICE! they're not providing me the service I'm paying for. Think I might have to go to the telecommunications ombudsman with this one. ...

Value for Money
Customer Service
1 comment
SpinTel
Reche m.SpinTel

Hi Shanny, I'd like to apologise for the negative experience. I’d like to help resolve the issue. Can you private message me your account detail so we can investigate?

NarelleT
NarelleTPerth, WA
  • Verified

Quick and easy change of mobile plan

published

Great service and super cheap mobile plan. Connection is reliable, upgraded plan recently and got an even better deal. Would highly recommended a Spintel mobile plan if you have teenagers needing a phone

Value for Money
Customer Service
Incentivised ReviewNo
1 comment
SpinTel
Patrick Jon A.SpinTel

Thank you NarelleT for the positive response.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with SpinTel

Mobile Phone Service Providers

Find out how SpinTel Mobile compares to other Mobile Phone Service Providers

Know better, choose better.

Compare all
Wilson C.
Wilson C.Perth, WA
  • 6 reviews
  • Verified

Spintel mobile customer for few years, no problems at all

published

Been using Spintel mobile since Nov 2015, service has been very stable for me with Optus network. Never had to contact customer service so don't know their quality. But smooth sailing is the best experience for me particular at this price point. I've got 2 sim cards, moved one of them to Virgin Mobile 19 months ago for a good phone plan. Planning to move back to Spintel when contract is up for the 9GB $23 plan can't find any other month to month plan to beat.

Value for Money
Incentivised ReviewNo
1 comment
SpinTel
Patrick Jon A.SpinTel

Thank you Wilson C. for the positive response.

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and SpinTel representatives

Details

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes
Visit official website

Other Mobile Phone Service Providers

Previous
Moose Mobile

Moose Mobile

4.7
(2,047)
C Mobile

C Mobile

4.6
(277)
Pennytel

Pennytel

4.4
(1,102)
MATE Mobile

MATE Mobile

4.5
(112)
Hello Mobile

Hello Mobile

4.1
(135)
Vaya

Vaya

3.8
(2,764)
Numobile

Numobile

4.0
(3)
Next
See all Mobile Phone Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.