- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Pros
Cons
Verdict
Overall sentiment toward Dodo Mobile is largely positive, with customers frequently praising its cost-effectiveness, reliable network coverage, and useful features like data rollover. While a subset of users report frustrations regarding occasional connection drops, inconsistent speeds, and incremental price rises, the majority find the service to be a dependable and budget-friendly alternative to major telcos.
It's been over a week since my replacement Sim arrived and after multiple times talking to the Dodo customer service representatives I still can't make a phone call!! Terrible
I signed up with Dodo on a 6-month promo deal. The network coverage and mobile service during that time were actually very good, but their account setup and exit processes need work. At sign-up, I was accidentally double-charged $15. Customer service refunded it eventually after seval frustration calls & emails, so it wasn't a great start. The… Read more
bigger issue came when my promo ended and I ported my number to a new provider. Dodo didn't automatically close my account and repeatedly tried to direct-debit $30 plus late fees for a service I was no longer using. I had to call them again just to get the account manually canceled. The mobile service itself works fine, but you shouldn't have to monitor your bank account for incorrect charges.
Sometimes the connection drops. I would say once a week. I need to restart my modem, TV, etc. I didn’t have any issues with my previous provider. I will evaluate how it goes .
Reviews with attachments
dodo mobile is good value, never had any problems in 4 years. my dodo allows me to pay my bill direct debit, and look up my other bills or get help. And they remind you if you bill is not paid and give you time to fix it. Show details
Good for the price .it is relible service. First 6 months was half price. Show details
Look what can I say I've been with dodo now for years and every time there's been shortage of internet or the internet's play enough and I call they fix it straight away I've never had any issues whatsoever absolutely love the company I don't all my billing my internet is all with dodo I couldn't be happier and if this was give me a $1,000 reward for this would be amazing thank you
Data has been an excellent nbn and energy provider. I have always had consistent supply and barely any outages. If there has been an outage they always provide incredible communication and accurate times. Their prices are quite competitive, and I often call up and request price matches with other providers or discounts due to my loyalty, and they… Read more
have obliged every time. Their website is easy to use, but the recent addition of the app has been even better. Would highly recommend!
I have been a happy customer of dodo since I bought my first mobile and the carrier was Telstra. They're even better now under Optus. There also was a time I got severely ripped of by AGL and thanks to switching to dodo I could afford (pretty much) unlimited electricity and gas , although I refused to allow my children to abuse that privelidge.… Read more
The customer service has always been great and even during difficult times I had no one to speak to the lovely people mostly phillipino listened and supported that stress as well. I have recommended dodo to so many and don't need any medal for that but would like to submit this for the competition about a prezzie.
Being with this , the most reasonable company, I know I'm rich and my phone works okay too.
Luv ya's From Michelle
I have been with Dodo since around 2021–2022, back when I was younger and they offered a $5 plan for a phone number with around 5GB of data. As I got older, I moved onto the $20 plan with 20GB of data per month, which was more than enough for my needs at the time. Over the years, the price and inclusions have changed, but I have found that Dodo… Read more
has continued to offer features that make the plans worthwhile. I currently pay $25 per month for 25GB of 5G data, with unlimited data banking, $100 of international call credit, unlimited standard calls, texts and MMS with no lock-in contract.
One of my favourite features is the unlimited data banking. Rather than losing unused data at the end of each month, I can keep banking it and build up a larger amount of data to use when I need it. I think this is particularly good value because there are months where I don't use anywhere near my full allowance, so it is nice knowing that the unused data isn't simply wasted. I also appreciate that there are no excess data charges if I use all my included data and I can continue using data at slower speeds instead.
Another thing I have appreciated about Dodo is their customer service. I once had an issue where my mobile data wasn't working, so I contacted their customer service team for help. The person I spoke with was very helpful and friendly and took the time to assist me with troubleshooting the issue. They also gave me $5 off my next monthly payment as a goodwill gesture, which I thought was very generous. It was a small thing, but it left a good impression because I felt like they genuinely wanted to help resolve the issue.
What has kept me with Dodo for several years is that the service has continued to be affordable and has adapted as my needs have changed. I've gone from being on one of their basic plans when I was younger to having a much more useful mobile plan now, without feeling like I need to constantly switch providers to get better value.
Being a full time student myself, I couldn't recommend a better plan.
Overall, I've had a positive experience with Dodo Mobile. For $25 a month, I think the combination of 25GB of 5G data, unlimited data banking, international call credit, unlimited standard calls and texts and no lock-in contract offers good value. After being a customer for several years, I have no immediate plans to switch providers.
good product good data fantastic experience. I feel so good in our dodo mobile plan. Show details
I’m very happy with Dodo Mobile and would definitely recommend it. With mobile plan prices increasing across the market, I find Dodo offers great value for money. The network has been reliable, data speeds are good, and one of the best features is that unused data can be carried over to the next month. It’s a great option if you want a reliable… Read more
service without feeling like your unused data is going to waste. Overall, one of the better mobile plans I’ve used.
Affordable price and good network coverage. Data speed is fast
Find out how Dodo Mobile compares to other Mobile Phone Service Providers
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Really good to use in easy way just want some quick app update to operate through it like other provider have .thank you Show details
Great deals. Customer service is soooo friendly when I need help with something. Fast good and reliable Show details
I’ve been using Dodo Mobile and honestly, it’s been great value for money. The plan is cheap, the coverage has been really good across Sydney, and I’ve had a reliable connection wherever I’ve been. One thing that always makes me smile is the 150 Mbps speed cap — because somehow I occasionally see speeds closer to 200 Mbps. Not complaining at all…… Read more
thanks for the little bonus, Dodo!
The data rollover feature is also fantastic. It’s great knowing that unused data doesn’t just disappear at the end of the month, and it makes the plan feel even better value.
I’ve been happy enough with the mobile service that I’ve now put in an application for Dodo internet as well, and I’m looking forward to hopefully moving my home internet over to them too.
Affordable, good coverage, useful features and the occasional speed surprise — pretty happy with Dodo so far!
Ever since i started using have not had any network glitch, their services are incredible. Show details
So happy I switched from Optus to Dodo. Flexible Plans. Great Customer Service. Show details
⭐⭐⭐⭐☆ (4/5) * ✅ Very fast downloads if you’re on an NBN 100 or faster plan. * ✅ Downloading a 30 GB Call of Duty update in under 30 minutes is achievable if your real-world speed is around 150–170 Mbps or higher. * ✅ Unlimited data on most plans. * ⚠️ Peak-hour speeds can vary depending on your area. * ⚠️ Customer service is generally considered… Read more
average compared with premium providers.
If your goal is gaming (not just downloading), providers like Aussie Broadband, Superloop, or Launtel often have a better reputation for low latency and more consistent performance.
If you’re currently with Dodo, tell me:
* Which NBN speed tier you have (25, 50, 100, 250, or 1000 Mbps)? * Are you downloading on Wi-Fi or Ethernet?
I can estimate how long a 30–100 GB Call of Duty download should take on your connection.
Latest follow-ups
I'm so happy with dodo mobile, I always have plenty of data no dropouts and so affordable, I recommend to all my friends and family and recommend to you too Show details
Follow-up · Customer service is great always ready to listen and help anyway they can, no hidden fees and international roaming is great too, I wouldn't use anyone else definitely recommend to anyone
Very affordable but sometimes data is trash otherwise dodo is good Show details
Follow-up · I never talked with customer service I have no idea about data issues just my phn only got 4g
Really good upfront experience, however, I was told that I would be charged $1.00 to proceed. This was not the case. It was $7.50. Not a huge amount, but enough to put me above my meagyre bank account balance at the time that then incurred $12.00… Read more
bounce fee. This then compounds and effects my struggling credit rating. Not real happy! The internet is excellent as is everything else, just not the consequences of the sales rep. Disappointed.
Follow-up · No refund of initial over charge. But, got a email saying my account was over due even though on my log in account it said I owed nothing. Great internet but their own IT infrastructure is poor.
Find out how Dodo Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Positive reviews
I’ve had a great experience with Dodo. The signal coverage has been reliable for both calls and internet in the places I’ve used it. The plans are good value for money and include international call minutes, which is very useful for me. I’ve also used the roaming service while travelling outside Australia and it worked well without any issues.… Read more
Overall, I’m very satisfied with the service and would highly recommend Dodo to anyone looking for an affordable and reliable mobile service.
Have been using dodo since day 1 after I came to Australia. Honestly its the best that is out there and also comparatively cheap compared to others and has the best and fast service with good customer service. Plus it has added bonus with international calls and texts.
I found that dodo is a good reliable network not to impressed with how much my plan hwent up over three years. It literally Doubled . Buy other than that it comes down to wether you want to go Telstra or Optus.
Negative reviews
They have put up price again and saying they will up our data allowance. I don't want an increase in price or a data allowance increase. Why can't we choose what we want. I hardly use my phone Show details
we had been with Dodo for many years without issue. Bought a new phone that needed an eSIM. Prior to purchasing we had contacted Dodo to confirm we could move from physical SIM to eSIM. Was told this was a simple procedure. Bought the phone, spoke to Dodo customer services who indicated we needed to use face scanning tech and provide a copy of our… Read more
passport to change to eSIM. Having been hacked before we aren't fans of providing this sort of information so rang again to discuss an alternative method. Was then told that DoDo doesn't support eSIM (despite the website stating they do). All got too complicated so moved to another provider that day with eSIM which was a lot simpler than Dodo.
Dodo keeps bugging me to review, so here it is. I use mobile only and hotspot for internet connection. Connection drops out randomly and often slows down but I can't afford expensive plans. Have to turn my phone off/on to reboot. But I can't find my data usage anywhere. When I asked directly I got the runaround then sent a confusing sheet of… Read more
numbers. I deleted the mobile app because it's impossible to logon to easily. The website doesn't even list my service. Only piece of info I want is to regularly check my data usage and I can't.
Recent reviews
I gave a 3‑star rating because the data allowance seems to deplete very quickly. It feels like the actual usable data is much lower than what is advertised. For example, it sometimes feels like I receive around 1 GB even though the plan states 20 GB. This makes it difficult to rely on the service for a full billing cycle.
Had two incidents with dodo recently and customer service was pathetic and talking to people in the Philippines you can't understand what they are saying and even if you escalate your complaint the next person is the same and you go round in circles getting nowhere for hours. They are so robotic preaching the company line no matter your phone… Read more
doesn't work or they have no service. I went overseas recently and signed up for roaming. I could call someone but not message or email or get onto the internet or use maps to get around. No matter dodo charged me $10 a day every day. I rang them from overseas and they said they would investigate and get back to me in 2 weeks but I was only away 10 days. They never got back to me. When l got back to Australia and tried to seek a refund after an hour on the phone l was offered $10 of the $150 they took out of my account on a daily basis. When I tried to escalate they said someone would call me and a week later someone did and l spent an hour talking to them and they said they'd have to pass it on to someone else and two weeks later l got another call from them to acknowledge my complaint still and that was that, still nothing 7 weeks later. Today I had issues emailing from my phone and spent 7 hours talking to multiple people there struggling to understand their English and having to get them to repeat themselves over and over and slow their words down. Most likely they are on headsets also which is often an issue even talking to an Australian here with businesses. The minute they switch off the headset and talk on the phone normally you can hear them perfectly. Anyway don't sign up for dodo, not worth it at any cost!!
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