Dodo Mobile

They don’t have any lower than 1 star so that will have to do .I wouldn’t waste my time with them they charged me double payments for 6 months.Its been 2 months since I’ve tried to get my money back which they have transferred me everywhere said 3 times I’ll be paid in 5 days and I’m still waiting.Fair trading will be involved now .save the headache and your money and do not use dodo Show details

*As of 3/05/26 after providing Dodo with over 2 weeks to complete my internet transfer from one house to another, I finally cancelled my internet with them & transferred to another company. They literally were hopeless & incompetent- they dont care- they failed to do anything to complete basic tasks as a provider. Massive headache of an… Read more

experience! Would never recommend them to anyone.

** UTTERLY USELESS COMPANY (update 26/04/26- 2 weeks later & DODO still cannot complete any basic tasks) Further days on & STILL no transfer! Its now over 2 weeks and this bunch of incompetent people still cannot manage the simple task of answering my emails or transferring my Internet. Theyve only suggested that I go into the portal which Ive repeatedly told them i will not do. It’s a very simple transfer, there’s no need for the drawn out games which they’re only doing to hike up my monthly fees . Save yourself the time & trouble & never sign up with this useless failure of a company.

***BE WARNED! Update as of 23/04/26. STILL NO ACTION or communication from Dodo! Theyre truly the most inefficient & useless company I’ve ever had to deal with! Here we are some almost 2 weeks later & Dodo still can’t & won’t move my internet AND STILL do not communicate. They don’t respond via email, they do nothing. I’ve asked NUMEROUS TIMES for them to move my internet & they have done absolutely nothing! I’m now switching companies- they’re too utterly incompetent, slow & useless. Their deceptive motto about making your move easy is laughable. Don’t use this complaint unless you want headaches & stress! ***

***BE WARNED!! Terrible service. Don’t go to DODO if you ever need to move house & transfer your home internet! *** Change over when moving house has been an absolute nightmare. They stated “enjoy an stress-free move with Dodo”….. Nothing could be further from the truth, it couldn’t have been made any harder! A week later after initially attempting to do this online (basic transfer to only a couple of suburbs away) I still can’t get anywhere! Nil response, nil follow up from dodo, they’re utterly useless! You’re meant to be able to fill it out easily online but no that’s a headache as well because then they tell you that they can’t process it and that they need to speak to you on the phone (call later). Then to make this frustrating experience worse, they initially also tried to get me to pay a higher amount per month. Terrible incapable service; terribly frustrating and terribly time-consuming & utterly useless. Once they have your business they go slack & incompetent on you. Im now having to look at other companies as they’re impacting me being able to work at home at my new address- they’re frightful. Find another company, I had terrible issues signing up too (taking out money from my account). I think it would’ve been easier in the 1990s than what I’m currently experiencing. Theyre ‘tech’ & yet they can’t even complete a simple task such as transferring internet between 2 simple home addresses! Just ridiculous

Since Sunday 15th February 2026 until Thursday 5th March 2026 I was unable to use the internet or make calls on my mobile because it kept cutting out. On Friday 6th March 2026 I cancelled the service and they refunded me $18 for the inconvenience. I… Read more

would stay away from this company because their customer service is shocking and the staff are not helpful.

Absolute Disgrace I wish I could give minus million stars. Whatever you do and no matter how tempted you are at joining dodo mobile / internet given its price i s a simple "DONT". My experience has been dreadful. From poor access to net and having… Read more

so much GB unused ( can't access net) to losing my mobile connection for over 2 weeks and still unresolved despite replacement Sim. It really went downhill after I called after I was unable to access my voicemail as had 3 unanswered messages. Given I was in process of buying a home plus had a very ill family member in UK I was anxious not to lose any calls. The dodo agent stated she will perform some type of reset and I would be good to go on restating my phone in 30 minutes. Not only did this agent not resolve my voicemail issue she totally caused me to lose connection. This resulted in extreme distress, unable to receive authorisation codes for my bank, whats app, tax office etc( too many to list) . They then promised a replacement Sim within 1-4 business days and this never happened and took 8 business days. Despite their reassurance it was all just talk to get me off the phone or live chat. They even used automatic replies despite me saying I need my cell especially now as my family member was gravelly I'll. My mother in law then passed away and as I had no cell or whats app this caused unnecessary distress as my wife lost an important call as I i needed to use her cell to call dodo ! The replacement Sim still doesn't work and I had tried 3 times and waited 45 minutes each time only to be immediately cut off with "sorry you did not reply" and "have a nice day" .This despite replying immediately when their agent comes online.As for calling they are not interested they don't give a S###. Honestly I could go on but I can't even change provider unless I lose my number as the new provider need to send a code to my cel number. If I do then I would have to update a new number in so many things. Dodo providers I hope go the same as the bird ... Extinct

The worst mobile plan & providers ever ..!! Purchased a dodo sim card from woollies claiming 60 GB of data, plus extra on a reduced monthly cost for the first few month with new customer transfers along with data banking...None of this… Read more

was true..!! within 12 days all data was gone even though we are low data consumers...Zero data banked, 2-months in a row... Dodo totally inconsistent on low data warnings...Just a message informing you have no GB's left... You get a link to buy more data 3-5 gigs for $ 10. each & is optional. But this was also gone in two - days.... Really, Really be very careful on this reseller of very expensive low value products with very poor & limited customer services.

I have spent 39 days with spintel telco. TPG telco. ZLYCRA telco and Felix mobile telco all of them were polite efficient except dpintrl they buggered me around for two hours refused to answer my repeated four times q us the plans esim only compatible with a 45g network. Then after two hours taking my money which I have still not been refunded… Read more

they as re as bad as the other three mentioned it took 29 days twice a day 29- 38 minute calls to the morons rude and cannot understand simple English details questions or acbountvTPG customer services procedures ,rights or refund or Sim activation processes Lycra never even sent my paid for dim never replied to msg emails or calls.

They all four of them never activated any service no matter who I spoke to there at any of those Terrible telcos.

Dodo on the total flip side was a fast efficient service . I had my new order plan hooked up and a new SIM pack on the way in mail same day.

Few days later received my sim card pack it was only a five minute phone call and my Sim was registered, activated and payment for my first mth in progress, procesding.

An hour later or less actually my new pH no & service and Sim card was in my phone and activated operating as normal. I got a $200 a month international calls credit, a unlimited to any international country texts and sms, and a 40 GB data month plan

Upto 200 banking data excess left each month GB. Cap. All national Aussie calls , texts with a 50% discount only $15 first 4 months and $ 30 monthly post first 4 months.

Total only $300 p.a

All 4 other telco id*ot staffers dud telcos I advise you all to avoid like the plague were charging me $300 p a for a 25 GB monthly plan no international calls credit or texts still have not received one apology refund or service from those.

I just had to add to my previous review. OMG. I’ve been with all the major telcos’s and I have never had coverage like I have now that I have switched to DoDo. Going to work and back, my iPhone would always drop out just going down a hill. My husband can’t believe it. It was so frustrating and dangerous if I was to breakdown somewhere. THANKS again DoDo✔️ Show details

Dodo has excellent dispute resolution, staff are understanding and well trained NOT to take offence when dealing with stressed customers. Always helpful and prompt in their acceptable dispute resolution offers. I highly recommend Dodo. Their service is as reliable as any other and the rewards to loyal customers is much appreciated. Show details

Just spent 4th long call with customer ‘service’ in 3 month. Each time no awareness of previous complaint and being asked silly questions. To do with loss of data while I was overseas and NOT using the mobile at all. No one could explain it, their systems DO NOT SHOW DATA USE! Show details

0 Stars? I attempted to transfer my mobile phone access (SIM card) to dodo 9 days ago. My phone number ported ok after a few hours, and I could text and make/receive phone calls, but I couldn’t use data. My activation status sat at pending. Dodo blamed my previous mobile provider but my number was working for calls and texting on my dodo sim, and… Read more

my previous sim had lost cellular connection.

I got a text 3 (business) days later saying my activation was complete. I still had no data.

6 phone calls/chat-app conversations over 9 days and I still had no data access - I was promised each time it would be a maximum of 2 more days.

Yesterday I gave up and moved to a new provider. I opted for an eSIM to just get away from dodo and finally get some data access back so I could use maps/authenticators/e-parking. New provider warns I was signing up on a Sunday and that they don’t do number porting on Sundays and I would take up to 3 business days. Yet new provider e sim had my number ported and call, text AND data access sorted in 1 hour. On a Sunday.

Never trying dodo again. They couldn’t organise a piss-up in a brewery.

I purchased a prepaid sim from Coles being a Dodo Mobile prepaid sim, on the cover it claims no lock in contracts, it also fails to tell you you need a current Credit\Debit card to activate the sim and thats the only thing that will activate the sim, as well as taking $1 dollar from my account to be returned at a later date. Where does this all go… Read more

wrong? well what if I dont have a credit card\debit card where on the swing ticket does it disclose I need a credi\debit card? and why is it the only way I can activate the sim? when with other telcos I can use a drivers licence or medicare card or passport. So to activate the sim I had to use a credit\debit card not only that I had to agree to an automatic renewal as well as supply Dodo with a $1 credit to be returned later. So why is this a smoke and mirror trick? well I have no option but to use a credit\debit card and pay the $1 which really tests my account for future transactions, as well as forcing me to agree to an automatic renewal. And here is where my rights have been eroded, I was forced into a contract because if I didnt do as instructed the I couldnt activate the sim, and then responsibility fell on me to cancel the contract before the first renewal, BUT HEY WE HAVE NO LOCK IN CONTRACTS, Wrong you locked me in and it was a forcible lock in, I wanted to try your sim, I paid the money required to purchase the sim, there was no reason I had to activate the sim with a credit card other than it gave Dodo a pathway to help themselves to my account. This is a blatant ploy to steal information

My experience with Dodo has been nothing short of a disaster. I ported my number across, which immediately cut off my service with my original provider, only to discover that my brand new Dodo SIM had no service whatsoever. No calls. No texts. No data. Nothing. I was left completely unreachable. When I contacted support via online chat, I was… Read more

given the most generic, copy and paste troubleshooting checklist imaginable: turn airplane mode on and off, reset network settings, restart the phone, remove and reinsert the SIM, try it in another handset, try another SIM in my phone. Completely standard steps , all of which I either tried or couldn’t perform because, like most people, I don’t just have spare phones lying around.

When I explained I didn’t have another handset to test with, their solution?

“Since your area is affected by the NQR, we recommend checking with a different provider other than Optus.”

So essentially, their advice was: go somewhere else.

For context, Dodo runs on the Optus network. I checked the Optus coverage map myself and my address is fully covered. Yet instead of investigating properly, Dodo suggested I abandon them altogether. Imagine signing up for a service and being told by the provider to try their competitor instead.

To make matters worse, I couldn’t even switch providers because I needed SMS verification codes, which I couldn’t receive because Dodo had effectively left me without a functioning number.

They told me to call support. On what phone? I had no working service! I was forced to go to another provider just to get a temporary number so I could make calls to fix the mess Dodo created. I called and waited on hold for over half an hour. When someone finally answered and I began explaining the issue, the line disconnected mid sentence. No call back. No follow up. Am I surprised at this point?

And here’s the kicker: not once did anyone suggest sending a replacement SIM. I had to specifically request it myself after days of back and forth. A basic troubleshooting step that should have been offered immediately.

After waiting a week for the replacement SIM to arrive, there were no activation instructions in my account. I contacted chat again, only to be told activation could only be done over the phone, again requiring access to a network that they knew I didn’t have because of them!

Once I finally managed to call (on my temporary number - thank you Vodafone) and activate it, I was told it would take 1–2 business days to start working.

After already being without service from them for over two weeks. The best part is that this is still ongoing! Luckily all that time on hold has given me plenty of time to write this review.

Oh and the cherry on top is that my first payment had already been taken out of my account when I have had ZERO access to this service.

Absolutely ridiculous.

The entire process demonstrated: • No ownership of the issue • No proactive problem solving • No empathy for being completely without phone access • And no practical understanding of how critical a working mobile number is in 2026

I have never experienced customer service so dismissive and structurally broken. Being told to try another provider instead of being helped sums it up perfectly.

Avoid at all costs unless you’re prepared to troubleshoot their network for them and live without a phone for an extended period.

I went to United States for 2 weeks, the roaming was not working, even it was switched on, Waited for customer service for 45 min to respond, after 45 minutes the lady who picked up my message said she is from different team and put me on hold again, waited again for 45 minutes and no one responded, second day the same issue, ended up buying local SIM card Show details

Prepaid Plan There is no turn off auto-recharge, so the only way out is to cancel the plan with the threat of losing the number if you don't renew or transfer in time. Quote from live chat: Please note that once your service is canceled, the mobile number will be deleted for good and cannot be reactivated. All outstanding balances must be paid… Read more

before the cancellation is processed.

If you plan to transfer the same mobile number to another provider, you will need to keep your Dodo account active until transfer is complete.

Edit: I was planning to transfer my number out the afternoon of the last day of the plan. Somewhere around 4pm, they cut the number off and I lost my number. I repeat, never use Dodo mobile

I went to set up an order for a new sim card with Dodo for my daughter's phone. As I thought that their deal was worth while I thought I would give them a try. Unfortunately, what a mistake, 4 days in and still no Sim card I decided to ring Dodo and spoke to a guy who then told me it could take anywhere from 4 to 10 days to get a sim card… Read more

starter, (really!!) who the hell would want to wait that long? He then said it's only been 4 days since my request give it time. ha ha. 7 days later I decided to submit an online enquiry through the portal that I had to set up and it specifically said that one of their team members will deal with my enquiry within 8 business hours. Sure, enough NO reply to my enquiry, so the next day I decided to cancel my whole order as I thought if this is the way we get treated now imagine if we had issues later on that needed addressing, Crickey. And guess what that cancellation request got feedback immediately but with the excuse that the sim was lost in transit. What an absolute Joke. My portal kept showing that the order was in progress and they tell me it was lost in transit. Get your Act together Dodo as there are many other companies out there that are willing to jump hoops to have people's business. Something to think about.

Porting my number to Dodo was a nightmare. The number porting process broke iMessage resulting in me missing important messages as they cut off my old plan. The new plan would not receive messages at all. No customer service via phone and the online chat was an obvious bot that did not reply to anything properly. Stuck now with no service. Do not… Read more

trust the porting process with dodo and only do it if you are willing to be without your number for days.