Dodo Mobile

Another stupid site that "Want's to protect you and all your other nonsense". Well done idiots. Lost my phone and wallet and needed to replace my sim. Their options? We're dumb [Content Removed] people who out source to stupid countries that don't understand your needs. So the answer? Just sign up with another company, keep your number and get a… Read more

discount. I mean, why do they want to keep your business? They don't, they don't care, It's just cookie cutter [Content Removed] they read from the same piece of paper without giving you a real answer. Moved onto another company. Let's see how they do

I changed from Moose mobile plan to Dodo mobile plan & what a big mistake as l was in Myer Highpoint & l had to show an email at Myer to get a refund & being with Dodo for 3 days my phone went blank & it came up Emergency calls only. The worst coverage but when l left Highpoint shopping centre my mobile came back & l've never experienced this… Read more

with any business & l thought Moose internet was bad but actually there much better than Dodo. I'm on the search for a reliable internet service.

Avoid at ALL costs, i tried to activate the prepaid sim card i bought from coles, upon signing up n they forced me to give them my cc card details, then they deducted $1 from my ANZ cc card, at the same time they altered my signed up to post paid mobile recharge plan which i only realised after more than 3 days my sim card even with the pre paid… Read more

sim card with serial nos which i tried to activate was not working, as they altered my prepaid sim card plan to post paid plan once they have my cc card details, then after 3 days i was shockingly saw the sms they sent to me that they are despatching me ANOTHER NEW Sim card ( which i believe is a “post plan sim card” as they tried to scam my money out of my cc card which i was forced to submit to them to activate my mobile account! TO STOP ALL these scam tactics nonsense, I have to cancel my ANZ cc card to prevent them to deduct money from my cc card.

I need to give them 7 days (or 7 business days) to stop auto deduct payment from my cc card, which mean I have to cancel my mobile service n lose ALL my data on Day 21st Of 28 days plan which they claimed NO LOCK in contract but lied about many things with misleading terms n conditions.

NOW, because i bought the prepaid sim card from Coles store has become useless which i paid for $10 each X3 packs = $30!!! as they altered my plan to post paid, n Coles Customer Care n Coles Spencer St, Melbourne store mgr daniel gobbo also refused to help me to refund money back to me as Dodo has altered everything n there were nothing to trace back to the prepaid serial no i tried to activate !!! n I now have problems to get my money back thru refund

N I ended up have to ask Coles Group Management Level to resolve the matters for me ASAP!!!

Avoid At ALL Costs, their 5 stars reviews are all fake reviews n paying others to write for them!!!

Their deceptive tactic and misleading terms n conditions are unbelievable n Telco ombudsman n ACCC should step in to remove them to provide any mobile plan or internet service n fine them heavily for using deceptive way to take money out of their customers who were trying to sign up any mobile plan with them!!!!!

see my coles reviews as well n including ALL the documents n evidence i posted there!!!

Mobile plan – Very disappointed. Started off with $10/mth. and now it’s $25. Being a retired person I can’t sustain such expenses! Show details

Very HAPPY w/ Dodo! ... Just moved away from Optus Mob sim-only post paid plan (many years, now too expensive with Optus, $63 jumping to $70/mth June2026). 1) The Dodo sim was posted and received within just a few days. 2) The activation worked… Read more

perfectly, took just a few minutes from start/ported my #/connected/calls&data up and running/complete! 3) I had already established MyDodo ... logged in, all up-to-date. 4) Dodo, about half the cost of Optus (yes, less data (Dodo 80GB, previously Optus 200GB but didn't need this much anyway, usually donated the unused portion) 5) Dodo uses the Optus network, so, still happy with coverage and data speed for my location. I can't fault the Dodo exercise :)) 6) I took advantage of the half price offer for the first four months... $20mthx4 then $40/mth ongoing. Edit: Both Optus and Dodo slow the speeds if all data is used in the month... Optus slows to 1.5MbpsMax and Dodo slows to 256kbpsMax (0.25Mbps). Dodo should think about doing the same as Optus and matching the 1.5Mbps (slow) speed...

Was easy to swap from previous long time phone Co, was on a cheap plan but within roughly 4 months they sent out an sms they were increasing my bill. If it continues like this i'll swap again. Show details

I have spent 39 days with spintel telco. TPG telco. ZLYCRA telco and Felix mobile telco all of them were polite efficient except dpintrl they buggered me around for two hours refused to answer my repeated four times q us the plans esim only compatible with a 45g network. Then after two hours taking my money which I have still not been refunded… Read more

they as re as bad as the other three mentioned it took 29 days twice a day 29- 38 minute calls to the morons rude and cannot understand simple English details questions or acbountvTPG customer services procedures ,rights or refund or Sim activation processes Lycra never even sent my paid for dim never replied to msg emails or calls.

They all four of them never activated any service no matter who I spoke to there at any of those Terrible telcos.

Dodo on the total flip side was a fast efficient service . I had my new order plan hooked up and a new SIM pack on the way in mail same day.

Few days later received my sim card pack it was only a five minute phone call and my Sim was registered, activated and payment for my first mth in progress, procesding.

An hour later or less actually my new pH no & service and Sim card was in my phone and activated operating as normal. I got a $200 a month international calls credit, a unlimited to any international country texts and sms, and a 40 GB data month plan

Upto 200 banking data excess left each month GB. Cap. All national Aussie calls , texts with a 50% discount only $15 first 4 months and $ 30 monthly post first 4 months.

Total only $300 p.a

All 4 other telco id*ot staffers dud telcos I advise you all to avoid like the plague were charging me $300 p a for a 25 GB monthly plan no international calls credit or texts still have not received one apology refund or service from those.

I just had to add to my previous review. OMG. I’ve been with all the major telcos’s and I have never had coverage like I have now that I have switched to DoDo. Going to work and back, my iPhone would always drop out just going down a hill. My husband can’t believe it. It was so frustrating and dangerous if I was to breakdown somewhere. THANKS again DoDo✔️ Show details

Absolutely dreadful experience with dodo customer support April, May June 2026. Lengthy wait times, numerous extremely long phone calls with people having poor communication skills, unreasonable excuses and unauthorsied ongoing withdrawals. DISGRACEFUL, DISHONEST, THIEVES.

waiting 16 days to get my sim card after told it would be 4 had to ring 3 times said they would send another and that never showed up. Finally original showed up, however dodo cant activate because they claim the acc number from previous provider supplied is wrong when its not. Ive even sent a copy of my last invoices to verify. Same answer every… Read more

time, we have elavated to tech department, been told that now for 4 days but was told would have an answer in 48 hours.....as a new customer service has been disgraceful.

Avoid Dodo Mobile at all costs. I have spent 13 days in absolute service hell. While the SIM is technically "active", the data speed is permanently throttled at a useless 200kb/s. Whenever the phone attempts to establish a real 4G/5G connection, pages turn completely white and refuse to load. Voice calls are completely erratic. Today in VIC 3102,… Read more

I couldn't even dial Dodo's own customer service line (133636), yet it might randomly work tomorrow when I am back home. This is a severe major service failure.

To make matters worse, their online support is a joke. The average wait time is 20-35 minutes. If you take more than 2 minutes to type out your message, the system automatically drops the chat and says "Bye Bye", forcing you back into the queue. I wasted over 5 hours across 7 separate attempts.

Since I only received a working replacement card on Day 14, I requested a fair 14/30 pro-rata refund for the lost days. Dodo rejected this completely and offered an insulting $5 credit. I have rejected their offer and am taking this matter directly to the TIO (Telecommunications Industry Ombudsman).

Prepaid SIM, activated it and the calls/SMS work fine but the internet didn't. Son is also on a Optus backed plan and his phone, sitting beside me works fine on the internet. Swapped my SIM to his and no internet, swapped his SIM to mine, internet works fine...obviously not an issue with Optus backbone or the phones...is a problem between Vocus… Read more

(who own Dodo) and Optus...I'm assuming it is just in this area or else everyone would be complaining. After resetting the service at Dodo's end the internet still didn't work so they sent me a new SIM...after over a week without a phone (waiting for the SIM to arrive), got them to activate the replacement...internet still not working. They got Optus to reset the number, still no internet...had enough said I wanted a refund via a support ticket, their email said they would contact me within 4 business hours...that didn't happen (and still hasn't nearly 24h later). Can't be without a phone any longer, told them to cancel my service and give me a refund. IF I don't get a refund by early next week I will raise a complaint with the ombudsman. I will say that the staff on the service section were quite polite and apologetic...I feel sorry for them working with such flaky technology. Was the 40GB plan (had a bonus 100gb...only reason I got it)...first and last time I'll use Dodo!

They don’t have any lower than 1 star so that will have to do .I wouldn’t waste my time with them they charged me double payments for 6 months.Its been 2 months since I’ve tried to get my money back which they have transferred me everywhere said 3 times I’ll be paid in 5 days and I’m still waiting.Fair trading will be involved now .save the headache and your money and do not use dodo Show details

*As of 3/05/26 after providing Dodo with over 2 weeks to complete my internet transfer from one house to another, I finally cancelled my internet with them & transferred to another company. They literally were hopeless & incompetent- they dont care- they failed to do anything to complete basic tasks as a provider. Massive headache of an… Read more

experience! Would never recommend them to anyone.

** UTTERLY USELESS COMPANY (update 26/04/26- 2 weeks later & DODO still cannot complete any basic tasks) Further days on & STILL no transfer! Its now over 2 weeks and this bunch of incompetent people still cannot manage the simple task of answering my emails or transferring my Internet. Theyve only suggested that I go into the portal which Ive repeatedly told them i will not do. It’s a very simple transfer, there’s no need for the drawn out games which they’re only doing to hike up my monthly fees . Save yourself the time & trouble & never sign up with this useless failure of a company.

***BE WARNED! Update as of 23/04/26. STILL NO ACTION or communication from Dodo! Theyre truly the most inefficient & useless company I’ve ever had to deal with! Here we are some almost 2 weeks later & Dodo still can’t & won’t move my internet AND STILL do not communicate. They don’t respond via email, they do nothing. I’ve asked NUMEROUS TIMES for them to move my internet & they have done absolutely nothing! I’m now switching companies- they’re too utterly incompetent, slow & useless. Their deceptive motto about making your move easy is laughable. Don’t use this complaint unless you want headaches & stress! ***

***BE WARNED!! Terrible service. Don’t go to DODO if you ever need to move house & transfer your home internet! *** Change over when moving house has been an absolute nightmare. They stated “enjoy an stress-free move with Dodo”….. Nothing could be further from the truth, it couldn’t have been made any harder! A week later after initially attempting to do this online (basic transfer to only a couple of suburbs away) I still can’t get anywhere! Nil response, nil follow up from dodo, they’re utterly useless! You’re meant to be able to fill it out easily online but no that’s a headache as well because then they tell you that they can’t process it and that they need to speak to you on the phone (call later). Then to make this frustrating experience worse, they initially also tried to get me to pay a higher amount per month. Terrible incapable service; terribly frustrating and terribly time-consuming & utterly useless. Once they have your business they go slack & incompetent on you. Im now having to look at other companies as they’re impacting me being able to work at home at my new address- they’re frightful. Find another company, I had terrible issues signing up too (taking out money from my account). I think it would’ve been easier in the 1990s than what I’m currently experiencing. Theyre ‘tech’ & yet they can’t even complete a simple task such as transferring internet between 2 simple home addresses! Just ridiculous

Just spent 4th long call with customer ‘service’ in 3 month. Each time no awareness of previous complaint and being asked silly questions. To do with loss of data while I was overseas and NOT using the mobile at all. No one could explain it, their systems DO NOT SHOW DATA USE! Show details

0 Stars? I attempted to transfer my mobile phone access (SIM card) to dodo 9 days ago. My phone number ported ok after a few hours, and I could text and make/receive phone calls, but I couldn’t use data. My activation status sat at pending. Dodo blamed my previous mobile provider but my number was working for calls and texting on my dodo sim, and… Read more

my previous sim had lost cellular connection.

I got a text 3 (business) days later saying my activation was complete. I still had no data.

6 phone calls/chat-app conversations over 9 days and I still had no data access - I was promised each time it would be a maximum of 2 more days.

Yesterday I gave up and moved to a new provider. I opted for an eSIM to just get away from dodo and finally get some data access back so I could use maps/authenticators/e-parking. New provider warns I was signing up on a Sunday and that they don’t do number porting on Sundays and I would take up to 3 business days. Yet new provider e sim had my number ported and call, text AND data access sorted in 1 hour. On a Sunday.

Never trying dodo again. They couldn’t organise a piss-up in a brewery.

Since Sunday 15th February 2026 until Thursday 5th March 2026 I was unable to use the internet or make calls on my mobile because it kept cutting out. On Friday 6th March 2026 I cancelled the service and they refunded me $18 for the inconvenience. I… Read more

would stay away from this company because their customer service is shocking and the staff are not helpful.

My experience with Dodo has been nothing short of a disaster. I ported my number across, which immediately cut off my service with my original provider, only to discover that my brand new Dodo SIM had no service whatsoever. No calls. No texts. No data. Nothing. I was left completely unreachable. When I contacted support via online chat, I was… Read more

given the most generic, copy and paste troubleshooting checklist imaginable: turn airplane mode on and off, reset network settings, restart the phone, remove and reinsert the SIM, try it in another handset, try another SIM in my phone. Completely standard steps , all of which I either tried or couldn’t perform because, like most people, I don’t just have spare phones lying around.

When I explained I didn’t have another handset to test with, their solution?

“Since your area is affected by the NQR, we recommend checking with a different provider other than Optus.”

So essentially, their advice was: go somewhere else.

For context, Dodo runs on the Optus network. I checked the Optus coverage map myself and my address is fully covered. Yet instead of investigating properly, Dodo suggested I abandon them altogether. Imagine signing up for a service and being told by the provider to try their competitor instead.

To make matters worse, I couldn’t even switch providers because I needed SMS verification codes, which I couldn’t receive because Dodo had effectively left me without a functioning number.

They told me to call support. On what phone? I had no working service! I was forced to go to another provider just to get a temporary number so I could make calls to fix the mess Dodo created. I called and waited on hold for over half an hour. When someone finally answered and I began explaining the issue, the line disconnected mid sentence. No call back. No follow up. Am I surprised at this point?

And here’s the kicker: not once did anyone suggest sending a replacement SIM. I had to specifically request it myself after days of back and forth. A basic troubleshooting step that should have been offered immediately.

After waiting a week for the replacement SIM to arrive, there were no activation instructions in my account. I contacted chat again, only to be told activation could only be done over the phone, again requiring access to a network that they knew I didn’t have because of them!

Once I finally managed to call (on my temporary number - thank you Vodafone) and activate it, I was told it would take 1–2 business days to start working.

After already being without service from them for over two weeks. The best part is that this is still ongoing! Luckily all that time on hold has given me plenty of time to write this review.

Oh and the cherry on top is that my first payment had already been taken out of my account when I have had ZERO access to this service.

Absolutely ridiculous.

The entire process demonstrated: • No ownership of the issue • No proactive problem solving • No empathy for being completely without phone access • And no practical understanding of how critical a working mobile number is in 2026

I have never experienced customer service so dismissive and structurally broken. Being told to try another provider instead of being helped sums it up perfectly.

Avoid at all costs unless you’re prepared to troubleshoot their network for them and live without a phone for an extended period.

I went to United States for 2 weeks, the roaming was not working, even it was switched on, Waited for customer service for 45 min to respond, after 45 minutes the lady who picked up my message said she is from different team and put me on hold again, waited again for 45 minutes and no one responded, second day the same issue, ended up buying local SIM card Show details