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Love it. Excellent coverage
The network has been very reliable with no dropouts. The download speeds are also excellent. On a recent holiday I appreciated the 5GB of data which I used to hotspot to my tablet.
Happy with the service so far
We are not big users of the phone and we have it as a second phone to keep in touch with each other and for safety reasons when out and about.Service and availability hasn’t been any problem.l like the fact that we are contacted to inform us you have received our payment.
I do not use the telephone a great deal so my extended experience is limited. However, for
the occasions when I have been obliged to use a telephone this has been totally unaffected
by dropouts etc.
Professional company and have been very pleased with service and price. I don’t use my phone a lot but have not had any disruptions or dropouts and coverage seems ok with my limited use.
All good, I get good reception at a reasonable rate. I am not a big phone user I and hardly use any data so Pennytel's plans are great for me.
Really good works exerllent its the best I have ever had.
I have had no problems with this network I just use it for talk and tex n my family and friends very good coverage so would recommend to all for a good service.
Good customer service
The first month was good, our second month the service has been really slow and it seemed the data amount rang out really quickly and it had the same use.
Good service and great staff
We have had very good service and find the staff most helpful.We find the data speeds a bit slow, our network coverage seems to be OK
We are very happy with the cost
Has worked as it should
All as expected unlike the big name brand. Yet to test outback coverage though. Seniors discount appreciated...please extend it. Speed and reliability has been good. Keep it up and price down.
We don't use the phone for internet so I don't know about speeds. So far it has been very reliable. I had contact with an operator recently and found him very efficient and helpful.
Staff were very friendly and helpful. The change over was seemlesss and quick. The mobile coverage has been working perfectly. And who can complain about the price. It suits me.
Very good data and reception
Mostly better than the optus network. Data speen was a bit patchy in the Bulli area. Excellent A1 in Shoalhaven Heads. Network coverage is diferent to Optus but as acceptable.
Real people for support and most helpful. Reliability excellent. Simple set up. No black spots so far. Really, what is left to say. You're the best and most affordable mobile network on the market.
Pennytel is very reliable. I have not experienced any dropouts. The data is always efficient. It is very affordable whilst still being able to get great deals. I definitely would recommend Pennytel to a friend.
The worse "support " ever always a hassle
I have been with them for over a year and everything has been a hassle from day 1. Support people have poor spoken English and understanding. They posted bills l never asked for and often didn't receive and charged $5 for prilivege. Instead of emailing where l would have seen and paid. Instead they would block account. Tried Online chat and frustrating time wasting. Phone calls even worst. Account says No Contracts Ever, but if you want to take advantage of improved offers you can't change online as it won't accept your current phone number as being available to change. So now will change right out of their company. I already set up a 2nd phone with opposition supplier due to constant hassles.
No help what so ever.
couldn't even use our phone. A new phone bought through Pennytel it locked itself when we first used it. None could unlocked. Went to a professional service and even they had to give up after 2 day's of trying. They suggested we throw the phone away and buy a new phone. We're pensioner's, cant just throw away $200 for now fault of our own. We canceled our account with Pennytel and went with another provider with a new phone. Happy now. Why are you writing to us for a review? We thought we had canceled our account.? Typical bad service you don't seem to check if we are still your customers. Na please leave us alone.
Really good reception anywhere I go and great value for money
I have told all my friends to switch to Penntel and they will not be paying high bills
As they do with other phone companies
Just what I wanted
Had it for 3months and have not had any trouble with the coverage,
The rates are good compared with others it does all I want it to do. Now I have my husband on it too as where he was paying b$50 a month now pays $20
Not to bad
Some dropouts and not able to connect.Have bad reception at home sometimes 1or 2 bars Telstra mobile have more how can you improve my service l hope you will respond to my post
Questions & Answers
I am about to join on a $10 cheaper plan.I dont use alot of data and I dont make many calls.Will my monthly bill be around $10 or will I have extra fees?
Hello,Will I be able to use free wifi at home when I start a plan?
Hello,I am about to switch from vodafone to Pennytel.I have used free wifi at home to contact friends on messenger .Will I still be able to do that?
Yes, definately, all plans seem to come with data (like wifi but direct to your phone). Messenger doesnt require a lot of data so you should be good regardless of the plan you choose.
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