Pennytel

Pennytel

4.4

1,315 reviews · Statistics

PositivevsNegative
86% · 1,131142 · 11%
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Value for Money
4.7 (1,026)
Plan Type
  • Pre-Paid Sim Only (307)
  • Post-Paid Sim Only (548)
  • Post-Paid with Phone (87)
Customer Service
4.5 (968)
Local Reception
4.4 (925)
Transparency
4.5 (865)
Easy to switch over
Reliable connection
Great value for money
See the Best Mobile Phone Service Providers in 2023 as rated by Australians on ProductReview.com.au.

Reviews

1,315 reviews
Unusual Sandgroper
Unusual Sandgroper Perth, WA · 15 posts
 · Verified

Mostly reliable phone service and customer support.

Value for Money
Customer Service
Local Reception
Transparency
Phillip
Phillip

WHAT HAS GONE WRONG

Value for Money
Customer Service
Local Reception
Pennytel
Pennytel · 

Hi Phillip, Could you please send through your account number or mobile number so we can look into this for you? Thanks Pennytel

klubear
klubear Greater Melbourne (Inner), VIC · 65 posts
 · Verified

The absolute WORST!

Duderrrrrrr
Duderrrrrrr · 21 posts

Cheap rates, exploitative fees

Pennytel
Pennytel · 

Good afternoon could you please private message us your mobile number or account number with is so we can look into further for you.

Duderrrrrrr
Duderrrrrrr · 

How about you shut your company down?

There's plenty more I could say on here about your company's scumbag behaviour.

Pennytel
Pennytel · 
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Gina
Gina Sydney, NSW · 2 posts

The best I ever had

Geoff
Geoff Southern and Hills, SA · 3 posts
 · Verified

Excellent technical support

Stephen
Stephen  Central Highlands and Goldfields, VIC · 3 posts

NO COVERAGE,NO CUSTOMER SERVICE

For past 6 weeks had no coverage but they still charge us for no service and no coverage. When I called them they couldn’t get it through there thick heads that it was a coverage problem not a phone problem like they were saying.No Customer Service. Had to go to another provider that can give us coverage and had no problems . Would not recommend this company to anyone

jen
jen

Changed billing cycle and ignore my request for a pro rated refund and would not entertain my request

- They changed the billing cycle and did not communicate to customer upfront-customer service is really bad now
- Would not let me terminate with pro rata rate when they can charge us pro rated rate
- Porting to another service now

Pennytel
Pennytel · 

Hi Jen so we can look into this further for you please provide your account or mobile number. Thanks Pennytel

Freddy
Freddy Greater Melbourne (Inner), VIC

Takes your money without asking you, billed hundreds of dollars at a time

Pennytel
Pennytel · 

Hi Freddy I apologise for the experience you had with Pennytel. Please provide us with contact number and we'll have our head of client experience contact you to discuss it further.

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Thomas matthews
Thomas matthews Sydney · 16 posts

Garbage

Pennytel
Pennytel · 

Hi Thomas please provide your contact number or account number and we'll give you a call to discuss it as we can't find an account under your name.

Paul Foster
Paul Foster

Excellent Product

RogerW
RogerW Greater Melbourne (Metropolitan), VIC · 2 posts

Professionalism to the Highest Standard

Thank you very much to all for your professional communication and help during my phone problem over the past 2-3 weeks.

Mobile Phone Service Providers

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Bianca S.
Bianca S. Wide Bay-Burnett, QLD · 10 posts

Same price as 12 months ago love it!

Value for Money
Customer Service
Local Reception
Transparency
Whata
Whata South West, WA

Billing

Value for Money
Customer Service
Local Reception
Transparency
Michael P
Michael P AU · 3 posts

Good Value .. Helpful Support

Value for Money
Customer Service
Local Reception
Transparency

Questions & Answers

Larry Corcoran
Larry Corcoran · 

The Pennytel Mobile Ph service is backed by Telstra but is it the same as the Telstra service for 4g we do country trips and wonder if we will have the same service as say a Telstra Customer.

Pennytel
Pennytel · 

Hi Larry yes we use 98.8% of the Telstra network, We do not have the full coverage that Telstra offers. I would suggest you have a look at our coverage map to see if we have coverage in the areas you'd like to travel to. I have attached the link for your convenience https://pennytel.com.au/coverage/
Thanks Pennytel

Larry Corcoran
Larry Corcoran · 

How much short of the Telstra network coverage are you?

Pennytel
Pennytel · 

Hi Larry I have attached another link for you that shows the difference in coverage between Telstra retail and Telstra wholesale which is what we are.
https://www.whistleout.com.au/MobilePhones/Guides/Telstra-network-coverage-vs-ALDI-Woolworths-Belong-Boost
Thanks Pennytel

Larry Corcoran
Larry Corcoran · 

Thanks for your response. I am currently with Optus and have been caught up in the hacking last year and again thew outage recently and no real feedback from Optus, there have been other issues as well. Anyway, I am over it (Optus) but have never really had any issues with actual mobile service and I want assurance that if I am going to change providers I am not going to have any less coverage as we move around a bit travelling.

Pennytel
Pennytel · 

I understand Larry we cannot guarantee that you will have the same coverage as we are a wholesaler of Telstra and do have the full coverage that they offer.
If you would like to chat more please call us on 1300 232 888.

Guest
Mal Y
Mal Y · 

I have been with Pennytel since it’s inception. Referred many friends. I refuse to give them my credit card for direct debit of my account but instead pay directly to their bank account. It costs them nothing to accept my payment but they have now decided to charge me $2 a month for my trouble. I won’t give them a card because I have had services in the past who help themselves to money they are not entitled to and then I have to spend hours of my time getting refunds. If this tax is not refunded and scrapped very soon, I will take my business elsewhere and recommend to all who will listen the reason why.

Geoff
Geoff · 

We use direct debit for Pennytel for the Internet and two mobiles. Initially we paid on the invoice but after 2-3 months went over to direct debit. We pay most accounts this way, and honestly, we have had no issues.

Pennytel
Pennytel · 

Hi Mal , Please private message us your mobile or account number so we can look into this for you.

Mal Y
Mal Y · 

Hi Geoff
Do those other accounts you pay charge $2 each time as Pennytel do.

Guest
MariaMaree
MariaMaree · 

Does pennytel rollover unused data, and can i use apps?

Thomas matthews
Thomas matthews · 

Yes they use data banking

Your plan will now include data banking. A feature which allows you to rollover any data you don’t use into the next month, up to a maximum of 500GB*.

But I believe it depends on your plan

MariaMaree
MariaMaree · 

Thans for your reply.
I'm interested in the10GB Mobile plan

Pennytel
Pennytel · 

Hi Maria thanks for your question. Yes Thomas is correct we do have data banking any unused data now rolls over and you can back up to 500GB of data. If you change your plan however this data is lost. We don't have a Pennytel App at the moment but we are hoping to have a new App in the very near future. If we can be of further assistance please call us on 1300 232 888.

Guest

Get an answer from our members and Pennytel representatives

Details

About Pennytel

Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.

Some features of Pennytel mobile plans include:

  • SIM-only plans on the Telstra network.
  • No lock-in contracts.
  • Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.

Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.

You can also bundle mobile and Internet plans for a discount.

Points of praise:

  • Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
  • They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
  • Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

Contact info for Pennytel

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat9:00 am - 7:00 pm
Sun9:00 am - 7:00 pm
  • ABN: 92633474076

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