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Pennytel

Reviews

(489)
(117)
(23)
(10)
(65)
  • Value for Money
    4.8 (475)
  • Plan Type
    • Post-Paid Sim Only (254)
    • Pre-Paid Sim Only (147)
    • Post-Paid with Phone (42)
  • Customer Service
    4.6 (448)
  • Local Reception
    4.5 (414)
  • Transparency
    4.6 (419)

Reviewer Photos & Videos

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rob

robSouth East Queensland, QLD

Coverage

published

Coverage is great. Have been out a lot to a lot of places to see if the coverage is what I was told it would be and I found it to be correct. I will be staying with them.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month: $11.00
Included Data per Month:1 GB
See all answers

Marty

MartyGreater Melbourne (Inner), VIC

I am happy with service I wish I could share my data with my family members from time to time.

published

Happy with little Drop outs. Sometimes speed are slow but generally pretty good. Cant help it when you drive through black spots. Let's hope they build more towers so no more drop outs

Value for Money
Plan TypePost-Paid Sim Only
Angela

AngelaCentral Highlands and Goldfields, VIC

Performing very well as I expected it to

published

Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month: $18.00
See all answers

Great service

published

The service transfer was seamless and friendly. Their emails are informative and you don't receive too many. Can't believe I'm paying half of my previous service for a better product. I would recommend Pennytel.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:2 GB
See all answers

Joan

JoanCentral Highlands and Goldfields, VIC

  • 2 reviews

On The Go

published

No troublesome drop outs . And if likely to happen in upgrading service, I an notified . Data is great and fine for me. Gives me peace of mind when using maps

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $24.99
Included Data per Month:10 GB
See all answers

kerrie

kerrieSouth-Eastern Region, NSW

Very happy

published

I am very happy with the coverage, haven't experienced any drop outs, considering I live in a small country town that is great,and the data is speed is good, and half the price of my last provider I am very happy switching to Pennytel. Thanks keep up the good work.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.95
See all answers

great stuff great service and great connections.

published

very reliable.I am connected from a lot of places i couldn't connect before. Now i don't have to run around trying to speak to somebody. Keep it up and i'm yours for ever.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month: $10.00
Included Data per Month:1 GB
See all answers

davena

davenaPeel, WA

WHAT A GOOD CHANGE

published

network coverage has been 100% coverage from dongara to albany has been perfect downloads are good but warm up time on the phone is very long but think that might be the phone at fault

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per Month: $36.00
Included Data per Month:11 GB
See all answers
john c

john cHunter Region, NSW

Extremely good price and service

published

I am very happy with the service excellent , and the price is a Pensioner delight.
Easy to pay, no problem with coverage or data completely happy so far
Thank you PENNYTEL

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month: $12.00
Included Data per Month:2 GB
See all answers
Michael

MichaelSydney, NSW

  • 2 reviews

No problems what-so-ever

published

I've had this service for six months or so and have had no problems at all. Completely happy so far, though I can't vouch for their tech support because I've had no reason to use it!
Download speeds seem fine.
Great, cheap service!

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:10 GB
See all answers

Pamela Johnson

Pamela JohnsonCentral West, NSW

Accounting needs an upgrade

published

No problem with coverage or data but accounting certainly needs improving,still trying to recover money taken illegally paid for a mobile phone in Dec,suddenly I have been charged again,requested a refund and was charged again

Customer Service
Plan TypePost-Paid Sim Only
1 comment
Pennytel
Ella M.Pennytel

Extremely happy with my service

published

Am very happy with my phone service no problems at all the price is excellent and easy to pay. No problems at all the most important thing is I can afford it

Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
See all answers

david

davidCanberra 2600, ACT

Fine service at a really good price

published

I'm a low data user, so Pennytel has provided what I need at a really good price. No reliability problems and good coverage. Good to see competition with the big telcos

Customer Service
Transparency
Value for Money

Phil

PhilSouth East Queensland, QLD

At last, a decent good value Telco!!

published

Telstra put the cost up from $40 to $50 a month so I switched to Pennytel and now get basically the same for $15.99 a month. Mobile coverage and data speed is the same. Extremely simple to switch over the sim card and set up and it only took about 30 minutes to switch over the account.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.99
Included Data per Month:2 GB
See all answers

Provide what we want without fuss or lies.

published

Have not noted any problems. Do have blackout areas because of our location, but happy with comparable service. Data has proved to be no different in speed and provides all I need.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
John

John

  • 3 reviews

A great service

published

I’m very happy with Pennytel. They offer a very good range of plans. The prices are very competitive, and the app is very easy, letting you monitor your data usage. Highly recommend.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Included Data per Month:2 GB
See all answers

Raelene

RaeleneTasmania

Great service and so easy to change providers

published

I’m glad I changed to Pennytel, great customer service and fantastic value for money . Now realize I was being overcharged for years by the opposition. Great work Pennytel Team. Thank you

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $24.95
See all answers

Des

DesSouthern and Hills, SA

Happy customer

published

Changing over to Pennytell was quick, easy and painless,. I am more than happy with the coverage, the data speed is not a concern to me as i am not into social media or such. All good, a very happy customer.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
See all answers

good and has potential to be awesome...

published

price for data is compatible with competition, however, it is missing the data bank option where unused data rolls over to the next month... come on Penytel and MNF you can do it!

Customer Service
Transparency
Value for Money
Local Reception
See all answers
1 comment
Pennytel
Ella M.Pennytel

Such a good idea to change providers

published

I am a new customer of Pennytel. It is an excellent service. The coverage has not dropped out. It is about 75% cheaper than Telstra and I've yet to fully use my monthly limit (I was always going over with Telstra). One of the best decisions I've ever made.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $24.00
Included Data per Month:10 GB
See all answers

Page 1 of 36

Questions & Answers

Ian

Ianasked

Does pennytel support WiFi calling?

1 answer
Pennytel
Ella M.Pennytel

Hi Ian,

Great question!

Unfortunately at this stage, this is something we do not support.

We are happy to take your question as a suggestion for future improvement.

Kind Regards
The Pennytel Team


Len C.

Len C.asked

Can I pay the 12 months fee in advance?

1 answer
Pennytel
Ella M.Pennytel

Hi Len,

Thanks for your question.

You do have the ability to pay your bill in advance, it will just appear as a credit on your invoice and will accrue in your account.

Kind Regards
The Pennytel Team


Kim C.

Kim C.asked

why can't I receive sms from uzbekistan?I can send with no problems and can receive sms on telstra but not pennytel.

1 answer
Pennytel
Ella M.Pennytel

Hi Kim,

Thanks for getting in contact with us. Sorry to hear that you are having issues.

We’d recommend contact our support team on 1300 232 888 and they will be able to look into this further for you.

Kind Regards
The Pennytel Team


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