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Pennytel
3.9 from 220 reviews

Can't Faulty.

Have no problems whatsoever good coverage and data use is reasonable good. Would not hesitate to recommend to anyone. Had a problem with data at start but friendly customer service quickly fixed even rang me back to check if ok

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Excellent
Transparency
Good
Plan TypePost-Paid Sim Only
Plan Cost per Month: $29.00
Included Data per Month:5 GB
1 comment
Hi Brian G, Fantastic feedback, so glad you like the service and our Customer Service so far! Kind Regards, The Pennytel Team.

A surprise, to be sure, but a welcome one

I was trying to get my old Pop onto Pennytel from Belong (they don't have voicemail, after promising it for months and months), and I had to ring them to get some help. I was in Geelong, and my brother & Pop were 300 km away.
Pennytel answered on the second ring. They were able to ring my brother, help him out, get it all sorted, then get back on the line to me, and we were connected 5 minutes later.
$11 bucks a month, great deal. And as he can't text, the 1 Gb is plenty.
I even rang Pop and left a message on his voicemail.

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Excellent
Transparency
Excellent
Plan TypePre-Paid Sim Only
Plan Cost per Month: $11.00
Included Data per Month:1 GB
1 comment
Hi Jason O. It's great to see you have recommended us to your pop, what a great way to let us know you are satisfied with your service so far. Feedback like yours is what keeps us going. Many thanks to you from everyone here at Pennytel! Kind Regards, The Pennytel Team

Good service good contact

Like the way Pennytel keep in touch and update their customer base. Previous Telco expensive and didnt want to know, assist or suggest. Good service good price, well done Pennytel

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Bad
Transparency
Excellent
Plan TypePost-Paid Sim Only
Plan Cost per Month: $13.00
Included Data per Month:2 GB
1 comment
Hi Mike W, Fantastic feedback, so glad you like the service so far! Kind Regards, The Pennytel Team.

Our plan suits us perfectly

Very good service and excellent and polite service on phone My wife and are very satisfied with our plan We will be recommending pennytel to our friends and family in future

Value for Money
Excellent
Customer Service
Good
Local Reception
Excellent
Transparency
Good
Plan TypePost-Paid with Phone
Plan Cost per Month: $22.00
Included Data per Month:1 GB
1 comment
Thanks for coming on board, John H! It's great to see you will be recommending us to friends and family in the future, what a great way to let us know you are satisfied with your service so far. Feedback like yours is what keeps us going. Many thanks to you from everyone here at Pennytel! Kind Regards, The Pennytel Team.

I am happy with the plan, so far.

I have had several phone drop outs, but this happened when I was with Telstra. I do not have a problem with down load speeds. I am unable to use my phone as a hot spot, but can access the net by using tethering connection. The phone is a Samsung J2 Pro.

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Good
Transparency
Good
Plan TypePre-Paid Sim Only
Plan Cost per Month: $36.00
Included Data per Month:10 GB
1 comment
Hi h.l.harkness, We are so happy to hear that you have been enjoying the download speeds on your Pennytel service. Thank you for taking the time to leave a review. Would you like to give us a ticket number or account number and we can take a look for you? Kind Regards, The Pennytel Team.

Just very Happy.

Simply great coverage and data at the best price. Can't really fault anything as coverage is as good or better than the service provider I used before with the added bonus of customer service open longer hours than most without those annoying voice prompts that get you nowhere.

Value for Money
Excellent
Customer Service
Excellent
Transparency
Excellent
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
1 comment
Hi Rod, Thanks for the great list of compliments, Rod. We hope you enjoy your time with Pennytel! Kind Regards, The Pennytel Team.

Awesome

I live out on 5 acres on semi rural and the coverage out here is great. No problem at all. No drop outs and clear coverage at all times. Awesome.

Value for Money
Good
Customer Service
Good
Local Reception
Excellent
Transparency
Good
Plan TypePre-Paid Sim Only
Plan Cost per Month: $11.00
Included Data per Month:1 GB
1 comment
Hi ACDC, Great to see you're 100% satisfied with your service, ACDC. Many thanks for the recommendation from everyone here at Pennytel! Kind Regards, The Pennytel Team.

Service is excellent

Coverage is great download speed is great but as I have provided details for direct debit payment every month I'm still getting a notice to tell me I'm overdue with my payment.

Value for Money
Excellent
Customer Service
OK
Local Reception
Excellent
Transparency
Excellent
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
2 comments
Thanks for the great feedback, Andy B! That's really unusual that you are still receiving overdue notices, would you like to provide us with a reference number and we'll take a look into it? Thanks again! The Pennytel Team.My account number is #722949 I did supply my bank account number and BSB details so I'm not sure whether a credit card number is what is required? it is no problem for us to pay it by Bpay but each month we have phoned your company regarding the OVERDUE bill we receive, when on our invoices we are receiving tells us "As you have provided Direct Debit details we'll take care of the rest" we just thought Direct Debit was better in case we are away any time and don't get the bill paid on time. Yours, Andy B

Best Mobile Product on the Market

Download speed is above average for data, however there was a problem with connection for a few days, with no data download available for apps and no reason given by the provider. Otherwise network coverage has proven reliable and consistent.

Value for Money
Excellent
Customer Service
OK
Local Reception
OK
Transparency
OK
Plan TypePost-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:2 GB
1 comment
Hi MichaelW, Thank you for sharing your experience with us, we will pass this feedback to our team to help assist future customers. We are glad to hear that it has been smooth sailing since then. Thanks for choosing Pennytel. Kind Regards The Pennytel Team

New Purchaser

Better coverage than I had with Vodephone & Optus but still sometimes have no coverage. Price for usage is great. People whom you deal with on the phone are excellent in giving advice and assistance. Great Company to deal with.

Value for Money
Excellent
Customer Service
Excellent
Local Reception
OK
Transparency
Excellent
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
2 comments
Hi Trevor H, It is great to hear that you had such a great experience with our team – we will absolutely pass this positive feedback on. From everyone here at Pennytel, thank you for your kind words. Kind Regards The Pennytel TeamThanks for your reply

Quite a good service

My network coverage appears to be good and up to now it has been without any dropouts so far. The download speed seems OK even though I download very little..

Value for Money
Excellent
Customer Service
OK
Local Reception
Good
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
1 comment
Hi Lewis Bainbridge, We are so happy to hear that you have been enjoying the Pennytel service. Thank you for taking the time to leave a review. Kind Regards The Pennytel Team

A very good service at a very good price

When we purchased the service we were a little bit cautious about the coverage.
However after having it for three months we are very very happy with the product.
The coverage we found to be very good as we live in Hazelbrook which is the Blue Mountains out from Sydney.
We do not use data on this phone as it is too slow..

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Excellent
Transparency
Excellent
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.00
Included Data per Month:1 GB
1 comment
Hi Frank, What a wonderful review! Thank you so much for taking the time to leave such positive feedback. Kind Regards The Pennytel Team

I gave the review in the box below

called and spoke to a real person in Nth Sydney even though she had an accent (Fiji) was lucid and understandable friendly and competent.

Value for Money
Excellent
Customer Service
Good
Transparency
OK
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:1 GB
1 comment
Hi Richard Davidson, We think that customer service is of the upmost importance! Thank you so much for taking the time to leave a review. Kind Regards The Pennytel Team

A one

I Transferred over from another mobile company it was a seamless transfer haven't had any issues have been good deal with so far. Price is good for what is offered

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Good
Transparency
Excellent
Plan TypePost-Paid with Phone
Plan Cost per Month: $35.00
Included Data per Month:10 GB
1 comment
Hi PMennen1579, Welcome to Pennytel. We are glad to hear that your transfer was simple and easy. Thank you so much for taking the time to leave a review. Kind Regards The Pennytel Team

A good service that forever changes on the customer - FRUSTRATING

I signed up for a second time with pennytel as they had a 6 month promo for 25%off. This made my 5gb plan just over $19. One thing that has particularly annoyed me is the fact they keep changing their plans and prices. Now looking on the site, they have got rid of the 5gb plan and there is now only 1,2,3,4 & 10gb plans. Furthermore, their 10gb plan at $35.99 is a blatant rip off compared to other VNO's. Aldi offer 9gb for $25. More so is the annoying thing where I try to send an mms and keep getting an error message telling me "Service is not activated". So the fact of the above but moreso the fact they changed their plan and the 4gb plan is $19, and I was paying a few cents more for 5gb, is a mighty kick in the teeth. So after all of this I ported away from pennytel, and refuse to return on the basis that they seem to be forever changing their plans and I am sure there are many customers who have a particular plan that no longer exists with pennytel.

1 comment
Hi Smok, Here at Pennytel, we are always looking for ways to keep our prices competitive and ensuring we are providing the best possible plans. What follows with this is that our plans may change from time to time. In relation to the issues that you had with your MMS we are sorry that you experienced this problem. Our support team is available until Midnight, Monday to Friday and until 9pm on Saturday and Sunday to offer our customers solutions to problems like yours. We very much appreciate feedback regarding plans and their inclusions and price points. It is because of this, we are already in the process of making some changes to our 10gb plan. We can only continue to improve because of users like yourself so we thank you for taking the time to leave this feedback. Kind Regards The Pennytel Team

Almost perfect for my requirements.

As good as my previous provider's network coverage.
Speeds sufficiently fast for my requirements.
Only complaints are that Ticket #148333(22/12/18) has not been finalised, and minor discrepancies on my Invoices

Value for Money
Excellent
Customer Service
Good
Local Reception
Excellent
Transparency
Good
Plan TypePost-Paid Sim Only
1 comment
Hi Keith, Thanks so much for taking the time to leave a review! We are happy to look into the ticket number you have provided and see if we are able to resolve those remaining discrepancies. Kind Regards The Pennytel Team

Great telco

No problems at all. Very happy with this service. Cost is so affordable. Would like to see more data available so I could use this service and not use home internet.

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Excellent
Transparency
Excellent
Plan TypePost-Paid Sim Only
Plan Cost per Month: $10.99
Included Data per Month:2 GB
1 comment
Hi Mirian, We are very happy that you’re very happy! We are always open to ideas and suggestions for the future so thank you so much for taking the time to leave a review. Kind Regards The Pennytel Team

As good as it gets.

After having all types of problems with other mobile providers switched to Pennytel some months ago and am very surprised with their service.No drop outs regardless of where I have been am still in my 6 month billing at half price and would recommend this service to anybody considering a change.

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Excellent
Transparency
Excellent
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.20
Included Data per Month:1 GB
1 comment
Hi David, We are so happy to hear this! Thank you so much for your kind words and thank you for choosing Pennytel. Kind Regards The Pennytel Team

Value for MONEY

I have been with PennyTel for last 8 months, I ported my number from VodaFone. Porting took 15mins and I was up and running in mins. I will recommend PennyTel to all of my friends and Families. Great customer service both in Australia and oversea.

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Excellent
Transparency
Excellent
Plan TypePost-Paid Sim Only
Plan Cost per Month: $45.99
Included Data per Month:20 GB
1 comment
Hi Freesoul, We are so happy to hear that the process was swift and simple for you! Many thanks for the recommendation from everyone here at Pennytel. Kind Regards The Pennytel Team

Its great.

As good as it was with Telstra for coverage from our home. No other major co. has such coverage. Used to have Optus but had no coverage from home, had to walk up the street. Downloads are fast.

Value for Money
Excellent
Customer Service
Excellent
Local Reception
Good
Transparency
Excellent
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.95
Included Data per Month:2 GB
1 comment
Hi John, It is wonderful to hear that you have great coverage! Thank you so much for taking the time to leave a review. Kind Regards The Pennytel Team

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Questions & Answers

Does the Pennytel network use exactly the same as Telstra? My aging Dad lives in the bush, and needs the Telstra network to get calls. I have heard that some telcos on Telstra's network don't get full coverage. Thanks.
1 answer
Hi Razz, Great Question! Pennytel uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G. Telstra does provide more coverage in some areas so if you have tried other providers on the Telstra Network and they have not worked for you, then you may experience the same issues with us. We’d recommend using the coverage checker on our website to see what we are able to provide for you. We have provided the link for this below. https://pennytel.com.au/coverage#coverage Kind Regards The Pennytel Team

Can you use the Pennytel sim card in a mobile broadband device so you can just make use of the data?
4 answers
Its the same as any other SIM card - i.e. it has a data allowance for the level of data you choose to pay for. But you could always ask PennytelHi Noelene, Are you still waiting for an answer? You certainly can use the Pennytel sim card in a mobile broadband device so you can just make use of the data. If you have any follow up questions please don't hesitate to ask or call us on 1300 232 888. Thanks, The Pennytel team.Yes I am still waiting for an answer and the one you have just given is pretty exciting! However now I have the sim card it doesn't work with my unlocked device. Customer service at Pennytel did the best they could, but no resolution to the problem. Will try now to find a little unlocked phone which can do WiFi hotspot and see if I can make use of the data.

Can I access telstra air as a pennytel customer?
1 answer
Hi Vaughan, Thanks again for your query, I've had a look at the Telstra Air FAQs and I wouldn't say it was possible as they mention you require a Telstra ID, I'll pass the feedback onto our development teams though. Kind Regards, The Pennytel team.

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