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Pennytel
4.3 from 532 reviews

Reviews

Review distribution

5 star
351
4 star
94
3 star
21
2 star
11
1 star
55

CVW

CVWGreater Melbourne (Inner), VIC

Great service, good value

published

I am writing a review as I have to leave Pennytel due to being provided a work phone and having to go onto their plan. However, from my time with Pennytel I have found that they are very prompt at helping out with any concerns, very flexible and great value for money. I would definitely recommend.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $29.00
Included Data per Month:10 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Not helpful

published

Rang to see why my account was not working at all & was told to talk to Telstra after I had explained several times Im no longer connected with them but got the same reply.
Rang Telstra & was told I had to go to a Telstra store so I had a lot of difficulty getting to the Telstra store due to a disability & was told that I had not been connected to Telstra for a very long time.
Pennytel were no good whatsoever when it came to helping me but still charge me for a connection I still dont have.

Customer Service
2 comments
Pennytel
Ella M.Pennytel
L.Schulz
L.Schulz

723713

Value for money.

published

Service has been perfect all round.. Can not fault Pennytel and recommend it to anyone wanting a reasonable and reliable network with the option of data to suit anyones needs.

Value for Money
Customer Service
Transparency
Plan TypePost-Paid Sim Only
Included Data per Month:4 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel
Wayne

WayneSouth-Eastern Region, NSW

Right Price and great service

published

My wife and I use our phones mainly for calls and text and we have not had any issues with this service. We are more than happy to recommend this service.

1 comment
Pennytel
Ella M.Pennytel

Lynette E.

Lynette E.Gippsland, VIC

a great service

published

The price is excellent and coverage in country areas is good as is overseas coverage. No dropouts so far.
Data downloads are quick enough for me. It has been great so far.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $27.00
Included Data per Month:10 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Les M

Les MSouth East Queensland, QLD

  • 5 reviews

A great service at a great price

published

Pennytel is a reliable service and cheap rates make it hard to pass up. I have no urge to switch to another Telco. I enjoy excellent reception, it works for me.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.99
See all answers
1 comment
Pennytel
Ella M.Pennytel

the price is right

published

i mainly use my phone for calls and have not had any problems with this. Very happy with the service and the cost of the service. I will certainly stay with pennytel

Value for Money
1 comment
Pennytel
Ella M.Pennytel

Graham G

Graham G

  • 3 reviews

Great company haven't had any problems

published

The coverage is great from your network I haven't had any drop outs since being with you
Download speeds are fine I haven't had any problems with downloading data
Overall it's great

1 comment
Pennytel
Ella M.Pennytel

The reviewer stated that an incentive was offered for this review

Chris

ChrisNorthern Region, NSW

No problems

published

Not a great user of my mobile however I find no fault with Pennytel. I have not experienced any dropouts and data downloads meet my requirements. To me it is a good product.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.98
See all answers
1 comment
Pennytel
Ella M.Pennytel
Kevin

KevinSydney Surrounds, NSW

Seems to be ok.

published

Where I live the phone coverage is very poor and Pennytel is better than what I had. So far I am happy with what I have and will be keeping my account.

Value for Money
Customer Service
Transparency
1 comment
Pennytel
Ella M.Pennytel

Phillip B.

Phillip B.South East Queensland, QLD

I am very happy with my Pennytel mobile plan.

published

Network is very reliable, have had no dropouts. Happy with download speed. Is the best coverage l have experienced by several carriers. Cant really fault my Pennytel plan and would recomend it to anyone.

Value for Money
Customer Service
Local Reception
Transparency
Plan Cost per Month: $18.00
Included Data per Month:4 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

yes good so far

published

I want to know how my data is going each month so as not to use too much -can you please let meknow how to have on my phone the data usage tracker - thanks Kim

Value for Money
Customer Service
Transparency
Included Data per Month:20 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Sydney Nan

Sydney NanSydney, NSW

  • 2 reviews

Cheap and cheerful

published

Considering it's Telstra coverage it's fairly good. Although today I was at "South Village " in Kirrawee [Sydney] and had to go outside the complex [which has shops and 800 home units ] to get any coverage. Not good Telstra, I'm told it's the only carrier that has that problem... in that development !

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Included Data per Month:2 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Chloe 42

Chloe 42Tasmania

Cheap great service

published

Great service in Tasmania. It’s perfect for my teen son. $10 is great too love that plan.
Good bye forever Telstra.
I love the bill system as well . No worrying about renewing ur self

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.00
Included Data per Month:1 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

I cant live without it

published

The service is good , how am I going to fil in 30 words oh wait i am already up to 20 o k I will just keep typing now i am over 30

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.00
See all answers
1 comment
Pennytel
Ella M.Pennytel
Happy customer

Happy customerCanberra 2600, ACT

Great service

published

Switched to Pennytel and now pay half what I used to for my mobile per month. Fantastic service, reliable and speedy! Quick to apply and excellent turnaround time for new SIM card.

Value for Money
Customer Service
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.00
See all answers
1 comment
Pennytel
Ella M.Pennytel

Bob W.

Bob W.

  • 2 reviews

Recommend to all my friends

published

Away from the big cities we like Telstra so here’s how to cut costs by about 3/4 of what the big companies would charge. It was so easy to swap over my account to Pennytel

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $9.00
Included Data per Month:1 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Johndelux

JohndeluxSouthern and Hills, SA

Everything I asked for delivered.

published

No problems whatsoever. I asked for unlimited phone calls & SMS plus a reasonable amount of mobile data. That's what I got. No problems and at a cost much lower than my previous provider.

Included Data per Month:2 GB
1 comment
Pennytel
Ella M.Pennytel

jan r

jan rForster

  • 17 reviews
  • 2 likes

Disgusting

published

Got SIM card easily and from there it was downhill ALL THE WAY.
They couldn’t give me the number I wanted so I cancelled.
I kept getting bills and EXPLAINED ON NUMEROUS OCCASIONS that I had CANCELLED without ever using it....debt collection next for a cancelled sim..wth?
4 months later MAYBE we are getting somewhere???

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.00
Included Data per Month:1 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Remnlynn

Remnlynn

  • 2 reviews

Professional approach

published

The reason I left Pennytel was the dropouts which I didn't experience before eg sitting down and leaning forward and the call would drop out. I reverted to my previous telco and Penny tel were extremely understanding and professional when transferring my old number back.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $16.50
Included Data per Month:2 GB
See all answers
1 comment
Pennytel
Ella M.Pennytel

Page 1 of 27

Questions & Answers

Graham C.

Graham C.asked

Does Unused data Rollover too the next 28 days

3 answers
jan r
jan r

Don’t know because we NEVER used it as they could NOT give us the number we wanted to transfer over and then bugged us for 3 months threatening us with debt collection for 30$....even though we didn’t open the account and told them so many many times...shocking company , don’t do it....plus they said all Aussie company but we constantly got Asian people on the phone who 1. We couldn’t really understand and
2. They NEVER did a follow through with our request to cancel even though they said they would.

Graham C.
Graham C.

Thanks Jan r I read something similar earlier I think I will give them a miss

Pennytel
Ella M.Pennytel

Hi Jan, once again we are sorry for your less than great experience. I hoep we can swiftly clear up this misunderstanding that has occurred. If you would like to provide us with either your account or ticket number, we will be sure to look into this for you. Thank you

Kind Regards,
The Pennytel Team


Graham C.

Graham C.asked

Does unused data rollover

2 answers
Bob W.
Bob W.

No. It wouldn’t matter what company you sign up with. Think of it as an allotment of of data you could use for the money

Pennytel
Ella M.Pennytel

Thanks Bob for your response, and yes you are right. Graham, unfortunately we do not have data rollover, however, we offer great prices on our plans https://pennytel.com.au/plans if you are interested.


Jenette

Jenetteasked

Do you sell mobile phones? If so can existing pennytel sim go straight in to phone? And if you do sell them can they be paid off as part of existing plan? Thanks. Jenette

1 answer
Pennytel
Ella M.Pennytel

Hi Jenette,

Great question and yes we do sell mobile phones, here is the link to our page https://pennytel.com.au/phones. You can purchase the phone outright along with one of our great value plans on a month to month no contract plan. If you have any further questions, please feel free to call through to our friendly team on 1300 232 888.

Kind Regards,
The Pennytel Team


Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Contact Number 1300 232 888
Network UsedTelstra
International Roaming Offered Yes

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