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Pennytel
4.4 from 1,126 reviews · View Statistics
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Susan
SusanPerth, WA

Great service

published

I just travelled through rural WA and had great coverage and service. I switched to Pennytel a few months ago and I am very satisfied with the service and price.

Value for Money
Customer Service

Great service

published

Switched from Telstra to Pennytel and saved almost half for a very similar plan. Have not had any drop outs and speed is fine. Customer service is great.
No issues with coverage

Value for Money
Customer Service
Lance M.
Lance M.Gippsland, VIC

Why use the big company's

published

I have been with Pennytel for 3 months now with no drop outs or coverage problems. Living in regional and traveling Victoria I am impressed. I would recommend using Pennytel.

Value for Money
Local Reception
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Cheaper alternative to the bigger companys

published

Was on a 64GB data with telestra not needed Changed to Pennytel 3GB data which is ample for my usage No problem with speed or coverage
Rates are good variety of data options

Value for Money
Customer Service
Grant
GrantNorth Western Region, NSW
  • 15 reviews
  • 20 likes
  • Verified

Excellent Company

published

I switched to Pennytel after many years with Telstra.I found the plan I am on now with Pennytel a is a great savings. Uses the same network .I would like to say I found communication with Pennytel is far superior to a lot of the bigger companies.
I did a over payment by Bpay and It was no hassle getting the problem sorted.
I don't think you would find a much reliable or honest company

Customer Service
Local Reception

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Best Decision I made.

published

I was looking for a fast reliable and cheap Internet Provider. The service is really fitting my needs in term if using mobile phone. I found it through PennyTel. I love the service.
Thanks...

Value for Money
Customer Service
Clips
ClipsNortheast, VIC

My Experience with Pennytel

published

I am about to leave Pennytel. Their phone response time is excellent and extremely helpful.
The only problem I had was that I was previously with Optus on a 1 GB data plan.
I found that with Pennytel the 1 GB data limit was insufficient and each month I had to request a top up, which I add was extremely prompt. I can't explain that the 1 GB plan was sufficient however not with Pennytel.

Value for Money
Customer Service
Jules
JulesHunter Region, NSW

Very satisfied, living up to expectations

published

All working well, no problems. So glad I decided to switch from Telstra to Pennytel. Customer service is always helpful, polite and thorough. Also nice to hear an Aussie accent. Well done!

Value for Money
Customer Service

Brilliant! Wish I'd made the move earlier.

published

PennyTel Network coverage has been flawless, and I have enjoyed no drop outs.
Unlike my previous provider which has suffered rolling outages in my area over the last few weeks.
Data download and speeds are as good, or better, than expected.
The porting of my service was seamless.
I couldn't be happier.

Value for Money
Customer Service
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Very efficient service

published

Our network coverage has been good. The data downloads are ok. There have been no frequent dropouts.
When your help has been requested, you have given it in a friendly, efficient way.

Value for Money
Customer Service
joe
joePerth, WA

perfect for my needs not one complaint

published

no complaints travelled all over perth and mandurah with complete cover very competive price i know exactly what my cost is each month and dont get hasseled by anyone unlike my previous provider

Value for Money
Customer Service
Valley girl
Valley girl
  • 2 reviews

You won’t be disappointed.

published

I pay close to half of what I was paying per month to one of the big named Telcos and have exactly the same coverage and service. I’m very happy with me decision to changed to Pennytel

Value for Money
Customer Service
Pennytel
Rebecca R.Pennytel

Thanks @Valley girl! We are very happy to have you onboard!

Nigel and Tracy
Nigel and TracyPerth
  • 2 reviews

Great Mobile, Shame About The Extra Date Cost

published

Mobile service is really good and reliable being part of the Telstra network. Price for the small plan is very competitive and matches, if not beats most of the competition. Downside: The charge $10 for 1 gigabyte of extra data which is the same as the monthly plan. Most telcos charge the same but do they realise what customers think of the cost? $10 per extra gigabyte is taking advantage of the customer.

Value for Money
Customer Service
Awaysaway
AwaysawaySouth East Queensland, QLD
  • 3 reviews

Poor to no reception and awful message services.

published

Joined Pennytel bc they said I’d have good Telstra reception. Reception was awful and the arcane 101 missed call message system is useless in today’s world. Went back to TPG.

Value for Money
Customer Service
PTP404
PTP404Central Highlands and Goldfields, VIC

Very happy with the service!

published

I was always with Telstra and decided to move to Pennytel and haven't looked back! Great service & will try to get you more clients. Telstra was to expensive for 2GBs.

Value for Money
Customer Service
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Read more reviews - page 2

Questions & Answers

LEE SHARMA
LEE SHARMAasked

Do pennytel cover 5g

No answers
HAK
HAKasked

Just wanted to know about the Max internet speed Pennytel offers, given all conditions are optimum?

No answers
HAK
HAKasked

Does Pennytel use voice over LTE (VoLTE)?

2 answers
Ben
Ben

Don't know - why no ask them?

HAK
HAK

I tried twice to get in touch via CONTACT US "https://pennytel.com.au/contact/sales-contact". However, didn't hear from them since April 2021 - most likely because of the popular demand which resulted huge volume of inquiry leading to case by case response, maybe!!!

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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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