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Pennytel
Pros
Reviewer Photos & Videos
- 2 reviews
Much better coverage than opposition. Also excellent costings.
Very reliable. Have not had any dropouts. Download speed more than adequate. Very good for what I need and also my wifes is covered with her own I personal Account.
My pleasure.
People you can understand!
Ive reached out to Pennytel a handful of times, Every time, I spoke with someone who was easy to communicate with, who understood my problem, and addressed the issue efficiently.
Hi Tanya,
We love hearing from our customers – especially when our service is able to make a positive difference to them. Thank you for the wonderful review and for taking the time to share your feedback with us.
Regards,
The Pennytel Team
- 9 reviews
- 4 likes
Telstra network for half the price
Half the price of others, very happy with service, live in country Vic. so need that coverage. Staff good to talk to and very helpful. Would recommend to anyone looking for good pricing on the Telsta Network.
Thank you for the wonderful review and for taking the time to share your feedback with us.
Regards,
The Pennytel Team
So far so good
No dropouts yet, but we haven't been too far from home, this question will be better answered when we go on a trip. We have not experienced slow data downloads.
Thank you for taking the time to share your feedback. If you ever encounter an issue we’ll work with you to try and find a solution .
Regards,
The Pennytel Team
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Great phone service
Very good and reliable network coverage. Have had no dropouts so far. Download speeds seem sufficient and faultless. All in all it is a great service. Can fully recommend Pennytel to anyone.
Thanks for the positive review! We love hearing from our customers – especially when our service is able to make a positive difference to them.
Regards,
The Pennytel Team
Absolutely amazing
Pennytel is amazing! Easy and simple service that works better than all other providers I have used for a fraction of the price! Definitely would recommend am very pleased with everything.
Thank you for the wonderful review and for taking the time to share your feedback with us.
Regards,
The Pennytel Team
- 4 reviews
Best mvno i have tried
very reliable very rarely are downloads slow to work. I only comment that a 45gb plan would would actually work better for us, but all good its still a good service
Hi ,
Thanks for your review. We value your feedback and are thrilled you’re enjoying the service.
We appreciate your comments on 45GB plan. We’re always improving our plans and products, so I’ll pass ...
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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Pennytel review
My coverage is good and I’m very happy with the price. The people that work there are very friendly. This is a good service if you’ve got children with mobile there’s no nasty hidden charges and so on.
Thanks for the wonderful review! We love hearing from our customers – especially when our service is able to make a positive difference to them.
Regards,
The Pennytel Team
Excellent
Very pleased with cost and service. Have no need to change to a more expensive service when I have pennytel. Have had no dropouts and data download speeds are on par with other networks
We’re thrilled to hear you are enjoying your service with Pennytel. Thank you for the wonderful review and for taking the time to share your feedback with us.
Regards,
The Pennytel Team
Find out how Pennytel compares to other Mobile Phone Service Providers
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Excellent. I recomment it to anyone looking to change their service provider.
Pennytel network coverage is very reliable.
Downloads are fast.
There are no drop-outs.
I have changed from another service provider to Pennytel and have had no problems with their service.
I certainly recommend this service to anyone looking to change.
Thank you for the wonderful review and for taking the time to share your feedback with us!
Best wishes,
Pennytel
The reviewer stated that an incentive was offered for this review
Pennytel a better alternative to Telstra
Network coverage is good I haven't experienced any dropouts. To be honest I have hardly used any downloads as most downloads are done on my home computer or Samsung tablet
Thank you for sharing your feedback, David!
- Pennytel
reception
Reception in Willowbank area is not good,1 or 2 bars max. is about the norm. Most people in our area have complained for some time about reception from Telstra and Optus.
Hi Gillham, thank you for your taking the time to leave us your feedback. Regarding your mobile phone reception, please feel free to give us a call on 1300 232 888 and we'll troubleshoot your service ...
Read morefor you, to ensure that you are getting the best reception possible in your area. Best wishes, PennytelFind out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
- 2 reviews
Long time user
Since changing to Pennytel I have had no problems. Despite living in rural Tasmania, coverage is excellent with no drop out. Pennytel costs far less than my previous provider, and overseas connection is very good. My partner has also transferred and we would recommend it to anyone.
Thank you for the wonderful review and for taking the time to share your feedback with us- Pennytel.
- 2 reviews
Works well
Only need service for basic phone coverage and so far haven't found any place where I didn't have coverage. I live in regional NSW and travel frequently to SA without any noticable dropouts.
Thank you for sharing your experience!
- The Pennytel Team
- 8 reviews
- 2 likes
Wont let you leave.
Transferred off a Pennytel plan back to Telstra and they won’t release the number over the weekend. They disconnected the number but won’t release number. So if you swap providers on the weekend you see screwed. Avoid these jokers, they have no idea
Hello, we’re really sorry that we have not met your expectations. The porting process is automated and electronic, where the information provided to the gaining carrier must match the details of the P...
Read moreennytel account holder. We can see that there were several attempts made by the gaining carrier, please be assured that we are investigating this further and our Head of Client Experience will reach out to you today to work through this with you. Thank you again for bringing this to our attention. Kind regards, The Pennytel Team
Nope thats incorrect, its not automatic and electronic. Your service representative, who did his best to help, forgot to put call on the mute on when he raised it to another level and they let the ...
Read morecat out of the bag saying it wont work over the weekend as the provisioning team was not contracted to work the weekends. Thanks for another lie however, clears it up for everyone! This is actually a security risk as the disconnection is automatic but the port is not. Its left me wife without a phone for 48 hours and unable to log into services with 2 step authentication that sent an SMS. Poor form alround and sounds like Pennytel is simply Pennypinching by not paying their provisioning people to be allocated to weekends. When my wife asked for a Manager to call at time, she was put on hold but then told, no, the manager wont speak to her, she needed to wait for a call on Monday. Again, the service guy was helpful but left stranded by no provisioning team and no support from ManagementThank you for taking the time to share your experience and provide these additional details. Please be assured that we understand how frustrating this is for you, and we feel the same. Porting is a Te...
Read morelco industry standard and is therefore out of our immediate control. The provisioning team is also in reference to the Wholesaler, not Pennytel directly. We understand that yesterday you spoke with our Head of Client Experience, and has worked through this with you. Again, we apologise for any inconvenience and please be assured that we are investigating this case further to help prevent this from happening in the future.Questions & Answers
I have been notified I have used all my data with 5 days to go.What happens now?
Hi Heather, once you have exhausted your monthly inclusion of data it wont let you use internet on the phone and will get renewed with your new billing cycle. Please give us a call on 1300232888 if yo...
Read moreu have any questions/concerns about this. Thank you - Pennytel Team
Thank you
Do you have an NBN plan
Hi Barbara, thanks for reaching out.
Yes, we have NBN plans to suit every home, all with no lock-in contracts. You can view our NBN plans here https://pennytel.com.au/residential/#tab-2 or call our ...
Read morefriendly team on 1300 232 888 for more information and to get started.
Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?
Thanks,
CA
.
Hi Carmy,
Thank you for reaching out. ...
Read more Like Belong, we also use parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97.9% of the population with 4G. Whilst you should not have these kinds of issues on this Network, it is possible that if you are having them now, they may continue with a Pennytel Mobile service. However, if you did want to port your service over to us and the issue continues, we could investigate and work towards getting this resolved for you. Kind Regards, PennytelGet an answer from our members and Pennytel representatives
Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Telstra |
| International Roaming Offered | Yes |
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We’re thrilled to hear you are enjoying your Service. Thank you for the wonderful review and for taking the time to share your feedback with us.
Regards,
The Pennytel Team