Yomojo Mobile

Purchased a Sim and plan and Michael was of great help. Understood my problem and provided me with the best deal for a number. Recommend the brand for their supportive staff. Show reply

Mic was incredibly helpful in assisting me with my Wi-Fi issue. He was patient, knowledgeable, and guided me through the troubleshooting process clearly and professionally. He kept me informed throughout and made sure the issue was resolved as quickly as possible. Excellent customer service and a great experience overall. Thank you, Mic! Show reply

Been with this provider since they bought the service from Yatango and changed the name to Yomojo which has always been a good service and their staff like "ROSE" from billing and enquiries have been very helpful and polite to me. Show details ·  1

The modern world seems to supply a mobile phone user with a near infinite deluge of system updates and absurdly irrelevant apps for things only bonkers people would ever want to associate with. In amongst the recent madness my phone lost the ability… Read more ·  2

to make phone calls. Dial a number and nothing until the "call" disconnects. On the odd occasion a fleeting message that the system could not connect the call. I have a dual sim phone. No problem with the other (Telstra) backbone sim. Eventually, I realized I should contact my other supplier (Yomojo). I did so and connected with Michael. He was quick to remind me of that oldest of solutions for recalcitrant electronic devices . . . Switch it off, extract the sim and give it a bit of a wipe with a clean microfibre cloth, while he reset my phone from his end . . . Apart from the time it took me to find something small enough to eject the card, as soon as I restarted my phone, he was there to say that my phone had successfully been reset and sure enough it was . . . One extremely happy customer and a lot of catch-up calls and here I am to report that Michael was extremely polite, proficient and professional. It's why I have stayed with Yomojo since Kogan became Yatango and then morphed into Yomojo . . . In over 13 years this is the first problem I have had with this provider and as the malfunction was widespread amongst cell phones, it was likely caused by a radiation burst from the sun . . . Nevertheless, Michael's expertise was above and beyond and he gets my highest recommendation for his rapid profesionalism. Well done Michael . . .

I was having serious trouble with my account not topping up automatically and I was unable to login to the app via my phone. I sent an complaint email and I was very impressed with the response. Alex first apologized and acknowledged my frustration and then too action! A few emails later my issue was resolved and my trust was restored. Show reply

Customer assistance agent Haydee understood my problem with minimal ringtone time on my mobile phone, and acted promptly to extend the ring time to the maximum of 30 seconds. Show details ·  1

After years of frustration with Telstra, I’m absolutely thrilled with Yomojo. The WhatsApp support is seamless and genuinely personable – you can tell you’re speaking with a real person who actually cares. I recently had a complex technical question about setting up a family bundle and transferring my entire family across. The support I received… Read more ·  1

from Haydee was exceptional. She was patient, knowledgeable, and went above and beyond – even letting me know I could send an email with “Attention: Haydee” so she could personally action a specific future issue. This is the kind of customer service that deserves recognition.

I used to feel anxious contacting Telstra support because it was always such a painful experience. With Yomojo, it’s the complete opposite. I’m now a very happy customer, and my entire family will be making the switch from Telstra. The best part? We’ll be making significant savings while getting far better service.

Highly recommend Yomojo, and a special thanks to Haydee for her outstanding support!

At first, I was just a typical stranded prepaid user, zero credit, unable to reply to the porting SMS. Then, during the phone call with Michael, I realized that my Telstra number had actually been completely disconnected yesterday. Talk about timing, right? It felt like turning up to a barbecue ready to grill and then discovering the snags are all… Read more ·  1

gone. Enter Michael from Yomojo, and honestly, he’s the human equivalent of finding a cold beer in the fridge on a 40-degree day. From the moment I called, he was patient, professional, and genuinely understanding of my predicament. He guided me through the options, reassured me that we could set up a new number without losing the first-month promo, and explained the next billing cycle clearly, all while keeping a friendly and approachable tone that made the whole process feel, dare I say it, enjoyable. What really impressed me was that Michael handled everything without making me feel rushed or like I was the problem. He even seemed to anticipate the “but what if…” questions before I could ask them. By the end of the call, I had a brand new number, all set up, and I could finally breathe easy knowing my service was sorted, all thanks to his professionalism and patience. If you’re ever in a tight spot with Yomojo, do yourself a favor and ask for Michael. Not only is he excellent at what he does, but he actually makes the process a pleasant experience. And in the world of customer service, that’s rarer than a sunny day in Melbourne in winter. Thanks again, Michael, I genuinely appreciate your help through the whole process. You earned this glowing review, mate!

Honestly, I was ready to leave Yomojo a bad review, but Haydee completely saved this experience. I also realised that some of the emails I received previously were actually replied to by Haydee, and her responses were clearly much more thoughtful and attentive than those of other customer service representatives. I do feel that there may be some… Read more ·  1

communication issues within Yomojo’s support team, which is what led to this whole confusing situation in the first place.

Because of that, my activation experience this time was extremely frustrating and helpless. I won’t go into all the details now as the issue has finally been resolved. I had even told myself that if I kept getting repeated, unhelpful replies or no response at all, I would definitely leave a negative review. Thankfully, I made that phone call in time and didn’t have to let things end on a bad note.

I am truly, truly grateful to Haydee — all the positive score is for her alone. She is without a doubt the best customer service representative in the world. Yomojo is very lucky to have her!

Ella was very helpful when I contacted Yomojo recently. She answered all my questions clearly and made sure my concern was resolved without any hassle. The interaction felt genuine and pleasant from start to finish. Really appreciate the excellent customer service and support. Thank you, Ella! Show reply

Always a little daunting changing service providers but Alex was absolutely amazing. Patient, step-by-step instructions ( for us -technically challenged ) and very polite. Called us back within 2 minutes when needed, double checked all services ( text, wifi & calls) were working before finishing our call and overall a pleasure to deal with. Thanks Alex! Show reply

A refreshingly positive experience after multiple problems attempting to set up a new plan with another discount data/call provider. My Yomojo Help (Rose) experience was human, quick, efficient, pleasant, and effective. Brief tests show the calls, SMS, and data are, so far, functional and reasonable, especially considering the plan cost. Longer… Read more ·  1

use will be the true test, but currently, I am very glad I did not continue with the other discount provider I started with!

I'm currently looking at new provider options after a bad experience with my current provider. Yomojo was one that I was seriously considering based on the review here but after looking at their website, and trying to use their "customer support" chat, there's no way I'm going with these guys. An automated message and selection option that just… Read more

seems to be stuck on a loop when I select option 4 for "other".

I was trying to ask about banked data which the chatbot told me was not something they currently offer (Apr-2026), but I subsequently saw that it is something they have with their postpaid plans (according to their plan information). So who knows what it is....one thing I do know is that I'm not going to go with a company that has such poor customer support.

Haydee was an amazing Customer service person who helped in resolving, however i am dissatisfied with Yomojo company as i had terrible experience in receiving the sims and then also being charged for sims i did not receive.

Ella was helpful, but the previous agent called back and hung up before I could answer the phone. I had to call again to get help. First Sim card took 3 weeks to arrive. Very sad :O( Show details

Mic went above and beyond to help me. He worked quickly, paid attention to every detail, and resolved everything I needed with ease. Excellent customer service from start to finish. Show reply

Rose was my customer representative. She did an amazing job at fixing up and activating my new sim. It did take some time, however, Rose was very translucent through with all the steps. Rose was very friendly, informative and demonstrated patience. Thank you for a great experience Show reply

I was convinced my SIM was faulty, but Haydee quickly figured out it just needed the SIM number to be entered into the system. A few minutes later, everything was up and running! Super helpful and knowledgeable! had a great experience Show reply

Yomojo is an extremely helpful company. It has extremely competitive prices for its plans and uses Optus lines so the coverage it still good (unless you want to go really remote). Whenever I have had an inquiry, the team has been very helpful and knowledgeable. Recently I spoke to Michael about travelling overseas and he didn't try to upsell me or… Read more ·  1

change my mind, but made useful, cost-savings suggestions and solved my problem quickly. Almost no wait or hold times on phone either. Big recommend!

Outstanding customer service from Yomojo! Ella was professional, helpful, and genuinely cared about resolving my concern. She made the whole process easy and stress-free. I’m very impressed with the level of support I received and highly recommend Yomojo for both their great service and amazing customer care.  Show reply

I contacted Yomojo about my phone plan and upcoming payment as a precaution due to an email I received. I rang the 1300yomojo number and spoke with Michael who was aware of the problem I was experiencing and reset my plan and payment details. This was so good to speak with a person that knew exactly what to do to assist me with my issue. Thanks for your professional assistance Michael with my Yomojo phone plan Show reply

I had a problem with my data usage; my phone was downloading apps on its own, but thanks to Alex from Yomojo, we managed to sort out the whole affair. Alex took the time to investigate the situation, performed a one-time reset to my account and brought things back into order. Great work, Alex, and thank you, Yomojo team Show details ·  1

I had a great experience working with Mic. He was quick to respond, understood exactly what I needed, and made sure everything was taken care of smoothly. I really appreciate his help. Show reply

Ella was extremely helpful in restoring service to my wife's phone after issues with card payments. She also reassured me that I wouldn't experience the same issues, after taking the time to investigate both of our plans. Show reply

Yomojo must have a very high standard when selecting their agents!! Similar to my previous interactions, the most recent experience is again (!), a very positive one. Michael is courteous, patient and professional in assisting me with an issue I need to resolve. Thank you Michael!! Show reply

I was worried yomojo wouldn't provide good customer service because it's so much cheaper than other phone companies, but Miguel was so great, super easy to reach customer service and thorough in helping. Happy to be wrong on this one Show details ·  1

Michael the customer tech support officer was amazing. So helpful. Knowledgeable. Fixed any concerns i had. I cannot praise him enough. Definitely and asset to the company and the Management need to see this. Also James Linton CEO. if you are reading this. Great job on starting a fantastic company. So many companies try to have a non human… Read more ·  3

contact approach with just online/offline chat. Alot of people walk away from such poor communication.

You instead have a full communication process and phone contact. Fantastic pricing. Especially for families like me who have 6 family members. So I can actually afford 6 service account numbers fromr you!

I know telecommunication profits are razor thin. So I really wish companies like you nothing but success! Keep these amazing price as times are tough for people.

1 happy customer here who will tell another 100! Shhh but not too many lol... Too good.

Thanks again guys!