Yomojo Mobile

I recently transferred my mobile number from Lyca Mobile to Yomojo. When I purchased my plan, the payment failed because there were insufficient funds in the linked bank account, which I hadn’t noticed at the time. As someone from China who is not very confident speaking English, I was quite nervous about calling Yomojo’s customer support.… Read more ·  1

However, the customer service representative, Michael, was incredibly patient and helpful. After verifying my details, he guided me through updating my payment method and resolving the payment issue. He then patiently assisted me with the entire number transfer process and the activation of my eSIM.

Michael provided clear, step-by-step guidance from beginning to end. He remained extremely patient, never made me feel uncomfortable about my limited English, and communicated with me clearly and efficiently. His service was highly professional.

A big thank you to Michael for his outstanding assistance, and to Yomojo for providing such efficient service.

⭐⭐⭐⭐⭐ I had a great experience with Yomojo customer support, thanks to Rose! She was friendly, patient, and very helpful throughout the whole process. Rose took the time to understand my issue and made sure everything was sorted out quickly and smoothly. Really appreciate her excellent customer service and professionalism. Thank you, Rose! Highly recommended. Show reply

Really happy with the customer service I received from Mic. He was friendly, patient and took the time to help me with my issue without making me feel rushed. Everything was explained clearly and he made the whole process a lot easier than I expected. Really appreciate your help, Mic. Thank you! Show reply

Superb helpdesk support from Alex. Setup international roaming for our holiday. Show reply

While logging in to top up my account I was asked for a verification number which would be sent via email.Thenumber didn't arrive for a long time, well after the 30 mins expiry. This happened several times over 3 days so I was unable to proceed. I… Read more ·  1

rang for help and spoke to Portia, who was able to take my payment by phone in a couple of minutes and promises to do this for me any time in the future if I need help. Your service is invaluable to me, but there must be a simpler way to top up my $10, particularly when I have lost my accumulated credit more than once by paying late due to this difficulty.

The modern world seems to supply a mobile phone user with a near infinite deluge of system updates and absurdly irrelevant apps for things only bonkers people would ever want to associate with. In amongst the recent madness my phone lost the ability… Read more ·  2

to make phone calls. Dial a number and nothing until the "call" disconnects. On the odd occasion a fleeting message that the system could not connect the call. I have a dual sim phone. No problem with the other (Telstra) backbone sim. Eventually, I realized I should contact my other supplier (Yomojo). I did so and connected with Michael. He was quick to remind me of that oldest of solutions for recalcitrant electronic devices . . . Switch it off, extract the sim and give it a bit of a wipe with a clean microfibre cloth, while he reset my phone from his end . . . Apart from the time it took me to find something small enough to eject the card, as soon as I restarted my phone, he was there to say that my phone had successfully been reset and sure enough it was . . . One extremely happy customer and a lot of catch-up calls and here I am to report that Michael was extremely polite, proficient and professional. It's why I have stayed with Yomojo since Kogan became Yatango and then morphed into Yomojo . . . In over 13 years this is the first problem I have had with this provider and as the malfunction was widespread amongst cell phones, it was likely caused by a radiation burst from the sun . . . Nevertheless, Michael's expertise was above and beyond and he gets my highest recommendation for his rapid profesionalism. Well done Michael . . .

I recently activated a Yomojo SIM card and had a great experience, especially with their customer service. Because I couldn’t reply to text messages using my old phone number, the customer service representative, Rose, needed to call me. Before every step she took, she asked for my permission, which I found very respectful and professional. She… Read more ·  1

clearly explained what she was going to do and gave me a specific time for the call, then called exactly when she said she would. Rose stayed on the line with me until the porting process was fully completed, making sure everything worked properly. Yomojo also uses a WhatsApp Business account, and they communicated with me at each stage of the process, which was very convenient. In addition, Rose guided me through using the Yomojo app and dashboard, helping me understand how to manage my prepaid service easily. Overall, Yomojo’s prepaid service has given me a very good impression, and I’m impressed by the professionalism and support I received from Rose and the team.

After years of frustration with Telstra, I’m absolutely thrilled with Yomojo. The WhatsApp support is seamless and genuinely personable – you can tell you’re speaking with a real person who actually cares. I recently had a complex technical question about setting up a family bundle and transferring my entire family across. The support I received… Read more ·  1

from Haydee was exceptional. She was patient, knowledgeable, and went above and beyond – even letting me know I could send an email with “Attention: Haydee” so she could personally action a specific future issue. This is the kind of customer service that deserves recognition.

I used to feel anxious contacting Telstra support because it was always such a painful experience. With Yomojo, it’s the complete opposite. I’m now a very happy customer, and my entire family will be making the switch from Telstra. The best part? We’ll be making significant savings while getting far better service.

Highly recommend Yomojo, and a special thanks to Haydee for her outstanding support!

At first, I was just a typical stranded prepaid user, zero credit, unable to reply to the porting SMS. Then, during the phone call with Michael, I realized that my Telstra number had actually been completely disconnected yesterday. Talk about timing, right? It felt like turning up to a barbecue ready to grill and then discovering the snags are all… Read more ·  1

gone. Enter Michael from Yomojo, and honestly, he’s the human equivalent of finding a cold beer in the fridge on a 40-degree day. From the moment I called, he was patient, professional, and genuinely understanding of my predicament. He guided me through the options, reassured me that we could set up a new number without losing the first-month promo, and explained the next billing cycle clearly, all while keeping a friendly and approachable tone that made the whole process feel, dare I say it, enjoyable. What really impressed me was that Michael handled everything without making me feel rushed or like I was the problem. He even seemed to anticipate the “but what if…” questions before I could ask them. By the end of the call, I had a brand new number, all set up, and I could finally breathe easy knowing my service was sorted, all thanks to his professionalism and patience. If you’re ever in a tight spot with Yomojo, do yourself a favor and ask for Michael. Not only is he excellent at what he does, but he actually makes the process a pleasant experience. And in the world of customer service, that’s rarer than a sunny day in Melbourne in winter. Thanks again, Michael, I genuinely appreciate your help through the whole process. You earned this glowing review, mate!

I’ve dealt with Mic a couple of times now and he’s always been really helpful. He’s easy to talk to, takes the time to understand what I need and gets things sorted without any fuss. Really appreciate the help every time I’ve dealt with him. Show reply

Michael was really helpful and patient when helping me with the new services. He explained everything clearly and made the whole process really easy. Great service Show reply

Porting my number to my new carrier failed. I rang customer support and spoke to Lei, she was polite and friendly and was able to rectify the issue and stayed on the call until it was resolved. Great service, thanks Lei. Show reply

I'm currently looking at new provider options after a bad experience with my current provider. Yomojo was one that I was seriously considering based on the review here but after looking at their website, and trying to use their "customer support" chat, there's no way I'm going with these guys. An automated message and selection option that just… Read more

seems to be stuck on a loop when I select option 4 for "other".

I was trying to ask about banked data which the chatbot told me was not something they currently offer (Apr-2026), but I subsequently saw that it is something they have with their postpaid plans (according to their plan information). So who knows what it is....one thing I do know is that I'm not going to go with a company that has such poor customer support.

Haydee was an amazing Customer service person who helped in resolving, however i am dissatisfied with Yomojo company as i had terrible experience in receiving the sims and then also being charged for sims i did not receive.

Ella was helpful, but the previous agent called back and hung up before I could answer the phone. I had to call again to get help. First Sim card took 3 weeks to arrive. Very sad :O( Show details

Portia was lovely to deal with and was patient while the web portal for my previous provider was slow and cumbersome to obtain the details I needed to complete the transfer. Show reply

I have dealt with a lot of telecommunication companies and the customer service from Michael at Yomojo was fantastic! Michael went above and beyond in his approach to help me. He followed through to make sure everything ran smoothly after the porting process. Employees like this should be praised and rewarded. Keep up the great work Michael! Show details ·  2

Due to recent company change, my PAYG mobile account type with Yomojo will no longer be available, I therefore had to have my mobile transferred to another company. Lei helped me to obtain the refund of unused credit from Yomojo. Lei conducted the work in a professional manner that left nothing to be desired. I am very happy with Lei's service. Show reply

My call was answered very promptly. Portia was very helpful and solved my problem quickly and waited patiently while we double checked it was resolved. Thanks so much. Show reply

Michael from Yomojo has been exceptional in providing customer service. He assisted me with all of my queries and made the process of porting my number to Yomojo smooth and hassle-free. His professionalism, knowledge, and dedication to helping customers are truly commendable. Show reply

Really glad I switched my mobile plan to Yomojo, it’s much more affordable and a way better deal than what I was on. I had trouble with the port and called them up, and Michael did an amazing job walking me through it and clarifying the process. Highly recommend. Show reply

Mic was genuinely great to deal with. He listened, understood what I needed, and handled everything without making it feel complicated. I really appreciated how patient and attentive he was. Great support from start to finish! Show reply

Mae was very helpfulness, fixing the issue i had with no data updated with bolt-on data problems and she was excellent continued to connect. Thank you, much appreciated. Show reply

very good customer service, Mae was super helpful and managed the number transfer efficiently and quickly. She was able to answer all of my queries and was very friendly and nice throughout! she made this process very smooth, happy to be with Yomojo! Show reply

I had an issue with porting my number to Yomojo and Miguel was really helpful throughout the process. He was patient, friendly and took the time to properly look into my issue and help me get it sorted. I really appreciated his support and clear communication. Thank you, Miguel! Show reply