Yomojo Mobile

Lei was amazing, so professional and courteous and best of all she was patient with me. Lei clearly explained everything and left no stone unturned. I'm not very tech savvy but Lei made the process over the phone very easy. And my change over from one provider to the other happened in 22 minutes which shows how fast Lei worked to make this happen for me. Thank you. Show details ·  1

Michael tried to sort out an issue involving obtaining a new sim card through Yomojo. While we couldnt get it quite sorted out he did a very thorough job of clarifying the verification issues that we had and we at least now have a direction. Thanks. Show details ·  1

Great work by agent Lei when I needed to close a plan. She was polite, articulate and knowledgeable. I look forward to doing further business with Yomojo in future, Show reply

The modern world seems to supply a mobile phone user with a near infinite deluge of system updates and absurdly irrelevant apps for things only bonkers people would ever want to associate with. In amongst the recent madness my phone lost the ability… Read more ·  2

to make phone calls. Dial a number and nothing until the "call" disconnects. On the odd occasion a fleeting message that the system could not connect the call. I have a dual sim phone. No problem with the other (Telstra) backbone sim. Eventually, I realized I should contact my other supplier (Yomojo). I did so and connected with Michael. He was quick to remind me of that oldest of solutions for recalcitrant electronic devices . . . Switch it off, extract the sim and give it a bit of a wipe with a clean microfibre cloth, while he reset my phone from his end . . . Apart from the time it took me to find something small enough to eject the card, as soon as I restarted my phone, he was there to say that my phone had successfully been reset and sure enough it was . . . One extremely happy customer and a lot of catch-up calls and here I am to report that Michael was extremely polite, proficient and professional. It's why I have stayed with Yomojo since Kogan became Yatango and then morphed into Yomojo . . . In over 13 years this is the first problem I have had with this provider and as the malfunction was widespread amongst cell phones, it was likely caused by a radiation burst from the sun . . . Nevertheless, Michael's expertise was above and beyond and he gets my highest recommendation for his rapid profesionalism. Well done Michael . . .

I was having serious trouble with my account not topping up automatically and I was unable to login to the app via my phone. I sent an complaint email and I was very impressed with the response. Alex first apologized and acknowledged my frustration and then too action! A few emails later my issue was resolved and my trust was restored. Show reply

Customer assistance agent Haydee understood my problem with minimal ringtone time on my mobile phone, and acted promptly to extend the ring time to the maximum of 30 seconds. Show details ·  1

After years of frustration with Telstra, I’m absolutely thrilled with Yomojo. The WhatsApp support is seamless and genuinely personable – you can tell you’re speaking with a real person who actually cares. I recently had a complex technical question about setting up a family bundle and transferring my entire family across. The support I received… Read more ·  1

from Haydee was exceptional. She was patient, knowledgeable, and went above and beyond – even letting me know I could send an email with “Attention: Haydee” so she could personally action a specific future issue. This is the kind of customer service that deserves recognition.

I used to feel anxious contacting Telstra support because it was always such a painful experience. With Yomojo, it’s the complete opposite. I’m now a very happy customer, and my entire family will be making the switch from Telstra. The best part? We’ll be making significant savings while getting far better service.

Highly recommend Yomojo, and a special thanks to Haydee for her outstanding support!

At first, I was just a typical stranded prepaid user, zero credit, unable to reply to the porting SMS. Then, during the phone call with Michael, I realized that my Telstra number had actually been completely disconnected yesterday. Talk about timing, right? It felt like turning up to a barbecue ready to grill and then discovering the snags are all… Read more ·  1

gone. Enter Michael from Yomojo, and honestly, he’s the human equivalent of finding a cold beer in the fridge on a 40-degree day. From the moment I called, he was patient, professional, and genuinely understanding of my predicament. He guided me through the options, reassured me that we could set up a new number without losing the first-month promo, and explained the next billing cycle clearly, all while keeping a friendly and approachable tone that made the whole process feel, dare I say it, enjoyable. What really impressed me was that Michael handled everything without making me feel rushed or like I was the problem. He even seemed to anticipate the “but what if…” questions before I could ask them. By the end of the call, I had a brand new number, all set up, and I could finally breathe easy knowing my service was sorted, all thanks to his professionalism and patience. If you’re ever in a tight spot with Yomojo, do yourself a favor and ask for Michael. Not only is he excellent at what he does, but he actually makes the process a pleasant experience. And in the world of customer service, that’s rarer than a sunny day in Melbourne in winter. Thanks again, Michael, I genuinely appreciate your help through the whole process. You earned this glowing review, mate!

Honestly, I was ready to leave Yomojo a bad review, but Haydee completely saved this experience. I also realised that some of the emails I received previously were actually replied to by Haydee, and her responses were clearly much more thoughtful and attentive than those of other customer service representatives. I do feel that there may be some… Read more ·  1

communication issues within Yomojo’s support team, which is what led to this whole confusing situation in the first place.

Because of that, my activation experience this time was extremely frustrating and helpless. I won’t go into all the details now as the issue has finally been resolved. I had even told myself that if I kept getting repeated, unhelpful replies or no response at all, I would definitely leave a negative review. Thankfully, I made that phone call in time and didn’t have to let things end on a bad note.

I am truly, truly grateful to Haydee — all the positive score is for her alone. She is without a doubt the best customer service representative in the world. Yomojo is very lucky to have her!

The service provided by Lei was very responsive, helpful and efficient, through what’s app, thankfully they were there to assist me set up or I would have no coverage for weekend, thanks so much!! Show details ·  1

Michael from customer support was awesome!! Had some queries on the technicalities of the plan that I have and he gave me a very helpful and detailed explanation on what’s app which was easy to understand. YOMOJO is definitely the way to go!! Show details ·  1

Excellent service by Lei at Yomojo, she was so easy to speak with, very polite, very well spoken and completed my request very fast. I’m so very happy with the service I received from Lei and I give her a 10/10, thank you Lei! Show details ·  1

I'm currently looking at new provider options after a bad experience with my current provider. Yomojo was one that I was seriously considering based on the review here but after looking at their website, and trying to use their "customer support" chat, there's no way I'm going with these guys. An automated message and selection option that just… Read more

seems to be stuck on a loop when I select option 4 for "other".

I was trying to ask about banked data which the chatbot told me was not something they currently offer (Apr-2026), but I subsequently saw that it is something they have with their postpaid plans (according to their plan information). So who knows what it is....one thing I do know is that I'm not going to go with a company that has such poor customer support.

Haydee was an amazing Customer service person who helped in resolving, however i am dissatisfied with Yomojo company as i had terrible experience in receiving the sims and then also being charged for sims i did not receive.

Ella was helpful, but the previous agent called back and hung up before I could answer the phone. I had to call again to get help. First Sim card took 3 weeks to arrive. Very sad :O( Show details

I got stuck when a gamer in the USA hacked my BOQ account and drained out all of my funds before I knew it. My phone ran out of credit at the same time so I was unable to to pay for service. Lei was able rto get me a top up credit so I could keep working (no phone,no life) .This is service above and beyond expectations. Show details ·  1

I signed up with Yomojo for both internet and mobile services. The sales consultant was Lei who was extremely helpful and most polite. This was the best experience I have ever had when dealing with a Telco provider. Show details ·  1

I had some questions concerning updating our information and our current plans and these were answered promptly and with clarity by Lei. She was very helpful and is a good representative of Yomojo. Show reply

Whereas their email support is annoying and they require countless identity proofs when replying to their own emails, their phone support is very good. I was talking to Lei and she reinstated my account in seconds, after it was suspended due to non-payment following error in their system. It is actually faster to ring them than to email, and there is not waiting queue. Show details ·  1

I had an issue with my eSIM not being activated, and my number transfer wasn’t completed either. I contacted customer support, and honestly, the experience exceeded my expectations. The technician took full ownership of my case right away and resolved everything incredibly quickly. What really stood out was the level of professionalism and… Read more ·  1

clarity throughout the process. After fixing the issue, he followed up by resending all the necessary information and guided me step by step to make sure everything was perfectly set up on my end.

It’s rare to receive this kind of efficient and attentive support. I’m genuinely very satisfied and will definitely recommend this operator to my friends and family.

Hi, i've got 2 phones with your company both on auto top up. one failed to top up. Spoke to Lei, who was very helpful and managed to sort out the problem quite quickly. Thanks !! Show details ·  1

My experience with taking to Michael was very helpful. He was very understanding about what I needed to achieve with adding my husband’s phone number to my account. He was able to complete my request quickly and with easy understanding instructions for me. Show reply

Lei was extremely helpful with knowledgeable regarding international data pricing, trouble shooting a SIM card issue and able to answer all my queries. Thankyou Lei ☺️ Show details

Michael provided excellent support in assisting me with my issue. He explained everything clearly and made sure the issue was fully fixed before finishing. I really appreciate his professionalism and helpful attitude, great customer service experience!! Show reply

Lei was very efficient and helpful, helping me to confirm that my current plan would be terminated by 6/4/26 whilst I was travelling overseas for a few months. I have been with Yomojo for well over 12 years now and very happy with the flexibility of retaining my number at a small price and with the convenience of international use if I need it. Thanks Lei! Show details ·  1

I wanted to change my email and change from a Sim to an e Sim. Had a few technical troubles before I got there, but Michael was very patient and very good understanding, so I got to the result I wanted! Thanks Michael Show details ·  1

I had a concern with the app not working when I tried to get a new esim, but I was expertly assisted by Lei via chat. Lei was very helpful and even established great rapport with me even for just a short and simple transaction. She was efficient and friendly, and I felt supported throughout the whole process. Thank you again, Lei!