Yomojo Mobile

A thousand thanks to MARY who helped me with a very frustrating Messaging problem. Mary was very patient, methodical and accurate. Excellent assistance, I'm glad I'm with Yomojo. Cheers Mary. David. Show reply

Great service from Haydee when transferring my number from Optus to Yomojo. Quick and easy, with Haydee being most helpful! Show reply

Lei was wonderful to communicate with. Although no longer with Yomojo I was made to feel like a truly valued customer. Show reply

yomojo has always been helpful and very good service thank you rose Show details ·  1

I recently activated a Yomojo SIM card and had a great experience, especially with their customer service. Because I couldn’t reply to text messages using my old phone number, the customer service representative, Rose, needed to call me. Before every step she took, she asked for my permission, which I found very respectful and professional. She… Read more ·  1

clearly explained what she was going to do and gave me a specific time for the call, then called exactly when she said she would. Rose stayed on the line with me until the porting process was fully completed, making sure everything worked properly. Yomojo also uses a WhatsApp Business account, and they communicated with me at each stage of the process, which was very convenient. In addition, Rose guided me through using the Yomojo app and dashboard, helping me understand how to manage my prepaid service easily. Overall, Yomojo’s prepaid service has given me a very good impression, and I’m impressed by the professionalism and support I received from Rose and the team.

The modern world seems to supply a mobile phone user with a near infinite deluge of system updates and absurdly irrelevant apps for things only bonkers people would ever want to associate with. In amongst the recent madness my phone lost the ability… Read more ·  2

to make phone calls. Dial a number and nothing until the "call" disconnects. On the odd occasion a fleeting message that the system could not connect the call. I have a dual sim phone. No problem with the other (Telstra) backbone sim. Eventually, I realized I should contact my other supplier (Yomojo). I did so and connected with Michael. He was quick to remind me of that oldest of solutions for recalcitrant electronic devices . . . Switch it off, extract the sim and give it a bit of a wipe with a clean microfibre cloth, while he reset my phone from his end . . . Apart from the time it took me to find something small enough to eject the card, as soon as I restarted my phone, he was there to say that my phone had successfully been reset and sure enough it was . . . One extremely happy customer and a lot of catch-up calls and here I am to report that Michael was extremely polite, proficient and professional. It's why I have stayed with Yomojo since Kogan became Yatango and then morphed into Yomojo . . . In over 13 years this is the first problem I have had with this provider and as the malfunction was widespread amongst cell phones, it was likely caused by a radiation burst from the sun . . . Nevertheless, Michael's expertise was above and beyond and he gets my highest recommendation for his rapid profesionalism. Well done Michael . . .

After years of frustration with Telstra, I’m absolutely thrilled with Yomojo. The WhatsApp support is seamless and genuinely personable – you can tell you’re speaking with a real person who actually cares. I recently had a complex technical question about setting up a family bundle and transferring my entire family across. The support I received… Read more ·  1

from Haydee was exceptional. She was patient, knowledgeable, and went above and beyond – even letting me know I could send an email with “Attention: Haydee” so she could personally action a specific future issue. This is the kind of customer service that deserves recognition.

I used to feel anxious contacting Telstra support because it was always such a painful experience. With Yomojo, it’s the complete opposite. I’m now a very happy customer, and my entire family will be making the switch from Telstra. The best part? We’ll be making significant savings while getting far better service.

Highly recommend Yomojo, and a special thanks to Haydee for her outstanding support!

Once the too-long recorded information had finished and I was connected to her, ROSE was able to quickly and carefully complete my request to turn on global roaming. Show reply

Reached out to support via WhatsApp and got Alex. What an absolute LEGEND! Was quick, courteous, very knowledgeable and very helpful. With such team members, I am sure Yomojo will not fall short of any 5 start reviews. Keep it up Alex! Show reply

It’s been exactly a month since I ported my number over to Yomojo. Because my bank card has pretty strict security protections, the auto-renewal payment for my plan ended up failing. I gave Yomojo a ring right away, and by total fluke, I got Michael again—the exact same bloke who helped sort out my number transfer last time! Things were heaps… Read more ·  1

easier today: I just switched to a different card, he ran the payment again on his end, and sorted out my plan renewal in no time flat.

Couldn’t be happier with the service—Michael was an absolute gent and super patient as always. Big thanks to him for the help!

5 stars for Miguel (Customer Support). 2 stars for Yomojo. Yomojo's strict processes was not good compared to other telcos: - Customer Support is juggling too many people, and is consequently very slow. - Customer Support isn't given enough autonomy outside of strict processes. - Strict and Useless processes (as someone who has technical… Read more

experience with telcos) meant, even though I knew and stated the solution, we had to jump through 1hr 15m of useless processes before we were allowed to execute the solution (resend new eSIM). - Yomojo's bad Ported-eSIM Installation Instructions caused this issue to begin with.

I'm currently looking at new provider options after a bad experience with my current provider. Yomojo was one that I was seriously considering based on the review here but after looking at their website, and trying to use their "customer support" chat, there's no way I'm going with these guys. An automated message and selection option that just… Read more

seems to be stuck on a loop when I select option 4 for "other".

I was trying to ask about banked data which the chatbot told me was not something they currently offer (Apr-2026), but I subsequently saw that it is something they have with their postpaid plans (according to their plan information). So who knows what it is....one thing I do know is that I'm not going to go with a company that has such poor customer support.

Haydee was an amazing Customer service person who helped in resolving, however i am dissatisfied with Yomojo company as i had terrible experience in receiving the sims and then also being charged for sims i did not receive.

Had issues with my mobile plan. I was excellently supported by Heidi from Yomojo. She went out of her comfort zone to get the result I was after. I thank her for pursuing and obtaining what I was after. Very courteous and professional. I wish her the very best. Show reply

I had a number of problems that required sorting out and am very happy with the service provided by Rose, the member of the support team who did much of the liaising. Clear, prompt and efficient help. Show reply

Ross, A polite young man dealing with a senior female with a hearing deficiency, was patient and explained in comprehensive sentences, answers to my enquiries. If I have any problems in the future Ross is who I would like to look after me. Excellent! I would suggest that you have prospective management material in the qualitiies Ross displayed to me today. Many thanks Ross Show reply

Michael was very helpful in assisting me with my billing concern. He explained everything clearly and demonstrated excellent customer service throughout the process. Show reply

I had a problem with my Yomojo account so I gave them a call and spoke to Michael. He was really helpful and easy to talk to. He helped me sort out the issue with my account and also updated my credit card details for me. Everything was sorted out during the phone call, which I was happy about. It's always good when you can speak to someone who… Read more ·  1

knows what they're doing and actually helps you get things fixed.

Thanks Michael, really appreciate your help!

I had a query about upgrading to a higher data plan, and to obtaining access to my account in order to take a copy of my invoices. Portia was most helpful: query and problem quickly solved Show reply

Ross from Yomojo was very friendly and helpful. He was able to resolve my problem in a timely manner. I'll rate him 9 out of 10. If I have to contact Yomojo again for help in the future I hope Ross is the person who answers my call Show reply

Contacted Yomojo about disable international roaming. Miguel was very helpful and we corrected with a few what's app messages. Also assisted with correct operation of mobile after returning from overseas Show reply

Dealing with Ross was effortless. There was no wait time to get through and my problem was fixed within minutes. Ross was courteous and knowledgeable and my new phone was connected very quickly. I definitely recommend Yomojo.

Rose assisted my inquiry today- to set up an eSIM on a replacement phone. She was knowledgeable and fixed very quickly, THANKYOU! The wait time was only a couple minutes and each time I have used the support function, all the staff have been very helpful. It seems like they always have staff on standby! Show reply

I just signed up with Yomojo and its excellent offers. I needed to call for customer service and talked with Michael. He was very helpful and friendly and quickly solved my request. I wish I had heard about Yomojo service sooner and definitely I recommend them with their fantastic offers and also great customer service. Show reply

Was very helpful and quick to resolve the issue I had with porting. They reply to emails within 1-2 minutes. I would highly recommend using Yomojo Mobile, their customer service is amazing and Michael was a great help!! Show reply