Yomojo Mobile

Super rates. Had an E Sim setup issue because of my daughter's previous carrier, Haydee sorted it all out over WhatsApp and made it really easy. Fantastic service! Show reply

Excellent customer service. Thank you Michael, you were very patient with me. Calm and collective. Porting 3 numbers, not easy and a lot of work. Great cheap mobile plans and family discount too! Show details ·  1

Great customer service and smooth activation! I recently activated my service with Yomojo and the entire process was seamless. A special shoutout to Haydee, who was extremely helpful, patient, and made sure everything was set up properly without any issues. The mobile service has been working great so far. Highly recommend! Show details ·  1

The modern world seems to supply a mobile phone user with a near infinite deluge of system updates and absurdly irrelevant apps for things only bonkers people would ever want to associate with. In amongst the recent madness my phone lost the ability… Read more ·  2

to make phone calls. Dial a number and nothing until the "call" disconnects. On the odd occasion a fleeting message that the system could not connect the call. I have a dual sim phone. No problem with the other (Telstra) backbone sim. Eventually, I realized I should contact my other supplier (Yomojo). I did so and connected with Michael. He was quick to remind me of that oldest of solutions for recalcitrant electronic devices . . . Switch it off, extract the sim and give it a bit of a wipe with a clean microfibre cloth, while he reset my phone from his end . . . Apart from the time it took me to find something small enough to eject the card, as soon as I restarted my phone, he was there to say that my phone had successfully been reset and sure enough it was . . . One extremely happy customer and a lot of catch-up calls and here I am to report that Michael was extremely polite, proficient and professional. It's why I have stayed with Yomojo since Kogan became Yatango and then morphed into Yomojo . . . In over 13 years this is the first problem I have had with this provider and as the malfunction was widespread amongst cell phones, it was likely caused by a radiation burst from the sun . . . Nevertheless, Michael's expertise was above and beyond and he gets my highest recommendation for his rapid profesionalism. Well done Michael . . .

I was having serious trouble with my account not topping up automatically and I was unable to login to the app via my phone. I sent an complaint email and I was very impressed with the response. Alex first apologized and acknowledged my frustration and then too action! A few emails later my issue was resolved and my trust was restored. Show reply

Customer assistance agent Haydee understood my problem with minimal ringtone time on my mobile phone, and acted promptly to extend the ring time to the maximum of 30 seconds. Show details ·  1

I recently activated a Yomojo SIM card and had a great experience, especially with their customer service. Because I couldn’t reply to text messages using my old phone number, the customer service representative, Rose, needed to call me. Before every step she took, she asked for my permission, which I found very respectful and professional. She… Read more ·  1

clearly explained what she was going to do and gave me a specific time for the call, then called exactly when she said she would. Rose stayed on the line with me until the porting process was fully completed, making sure everything worked properly. Yomojo also uses a WhatsApp Business account, and they communicated with me at each stage of the process, which was very convenient. In addition, Rose guided me through using the Yomojo app and dashboard, helping me understand how to manage my prepaid service easily. Overall, Yomojo’s prepaid service has given me a very good impression, and I’m impressed by the professionalism and support I received from Rose and the team.

After years of frustration with Telstra, I’m absolutely thrilled with Yomojo. The WhatsApp support is seamless and genuinely personable – you can tell you’re speaking with a real person who actually cares. I recently had a complex technical question about setting up a family bundle and transferring my entire family across. The support I received… Read more ·  1

from Haydee was exceptional. She was patient, knowledgeable, and went above and beyond – even letting me know I could send an email with “Attention: Haydee” so she could personally action a specific future issue. This is the kind of customer service that deserves recognition.

I used to feel anxious contacting Telstra support because it was always such a painful experience. With Yomojo, it’s the complete opposite. I’m now a very happy customer, and my entire family will be making the switch from Telstra. The best part? We’ll be making significant savings while getting far better service.

Highly recommend Yomojo, and a special thanks to Haydee for her outstanding support!

At first, I was just a typical stranded prepaid user, zero credit, unable to reply to the porting SMS. Then, during the phone call with Michael, I realized that my Telstra number had actually been completely disconnected yesterday. Talk about timing, right? It felt like turning up to a barbecue ready to grill and then discovering the snags are all… Read more ·  1

gone. Enter Michael from Yomojo, and honestly, he’s the human equivalent of finding a cold beer in the fridge on a 40-degree day. From the moment I called, he was patient, professional, and genuinely understanding of my predicament. He guided me through the options, reassured me that we could set up a new number without losing the first-month promo, and explained the next billing cycle clearly, all while keeping a friendly and approachable tone that made the whole process feel, dare I say it, enjoyable. What really impressed me was that Michael handled everything without making me feel rushed or like I was the problem. He even seemed to anticipate the “but what if…” questions before I could ask them. By the end of the call, I had a brand new number, all set up, and I could finally breathe easy knowing my service was sorted, all thanks to his professionalism and patience. If you’re ever in a tight spot with Yomojo, do yourself a favor and ask for Michael. Not only is he excellent at what he does, but he actually makes the process a pleasant experience. And in the world of customer service, that’s rarer than a sunny day in Melbourne in winter. Thanks again, Michael, I genuinely appreciate your help through the whole process. You earned this glowing review, mate!

Wow, fabulous Customer Service. They could teach other Telco's how to operate. Many thanks go to Portia. She was calm, patient and professional. Nothing was too much trouble. Best experience in a long time. Show reply

I had problems tranferring my number from my old service provider. I was able to get this sorted in less than hour. Ella was able to resolve the issue and have my number transferred in no time! Going from the provider I came from I wasn't expecting such responsive and speedy customer service. Based on my interaction with Ella, I look forward to using the Yomojo service going forward. :) Show reply

Called to transfer physical sim to eSIM, 1st time the call hang up during the transfer so it wasn't fully completed (the support team didn't mention anything about this). The number wasn't able to connect to network, can't even call back to hotline number. Calling back few hours later with another number and the issue is resolve, able to get my… Read more ·  1

eSIM activated. They promised to check the procedure again and train the staffs for better. Not happy with the whole tedious progress and waiting, but at least they're honest and try to fix the problem

I'm currently looking at new provider options after a bad experience with my current provider. Yomojo was one that I was seriously considering based on the review here but after looking at their website, and trying to use their "customer support" chat, there's no way I'm going with these guys. An automated message and selection option that just… Read more

seems to be stuck on a loop when I select option 4 for "other".

I was trying to ask about banked data which the chatbot told me was not something they currently offer (Apr-2026), but I subsequently saw that it is something they have with their postpaid plans (according to their plan information). So who knows what it is....one thing I do know is that I'm not going to go with a company that has such poor customer support.

Haydee was an amazing Customer service person who helped in resolving, however i am dissatisfied with Yomojo company as i had terrible experience in receiving the sims and then also being charged for sims i did not receive.

Ella was helpful, but the previous agent called back and hung up before I could answer the phone. I had to call again to get help. First Sim card took 3 weeks to arrive. Very sad :O( Show details

I received help from Ella via chat today, and she was amazing. Very friendly, quick to respond, and resolved my issue without any hassle. Highly recommend her service! Show reply

Cheryll went above and beyond to get my issue resolved. I did not have any outgoings on my old number. She called me to confirm the code and stayed on the line until the port was completed and the number was activated. Awesome service. Would recommend YOMOJO to all my friends and family. Show reply

Recently ported my number from Moose to Yomojo. Had to call Yomojo for help which was sorted out promptly and I was up and running within minutes. Great customer support. Show 2 replies

Recently ported both mine and my wife's numbers to Yomojo and from Moose. We didn't have any issues with Moose Mobile, but decided to change providers due to the recent Moose change of network providers from Optus to Vodafone. During the porting of the numbers to Yomojo, there was a small hiccup. After contacting customer support, they resolved… Read more ·  1

the issue immediately and our numbers were successfully ported within 5mins.

Extremely satisfied with the service extended by Haydee in particular.

Hoping to have a smooth experience with Yomojo.

So far so good. Left Moose after their debacle to try Yomojo. I’ve had to call support a couple of times for minor things and both Cheryll and Miguel were incredibly helpful. There was no wait and they both were very patient and professional. So far my coverage is great. Looking forward to them releasing their postpaid with 5G and data banking but no issues with service so far. Show details ·  1

I had a wonderful experience with Yomojo, especially thanks to Michael. He provided exceptional customer service and was extremely helpful, professional, and patient throughout the whole process. I was very impressed by the high quality of service and the way Michael took the time to understand my needs and provide clear and helpful information.… Read more ·  1

He went above and beyond to make sure everything was handled smoothly.

Excellent service from Michael — he is a real asset to Yomojo. Highly recommended!

I just signed up for three new plans today but there was an error with the promo being applied at checkout, meaning my card was charged more that it was supposed to be. I used the Yomojo chat and Michael assisted me; he found there was an issue with the promo being applied a checkout and issued a credit to my account for the difference. He was… Read more ·  1

very apologetic for the issue and said it had been reported to their development team to investigate and prevent reoccurrence for future customers. The number porting process was super easy with eSim and was fully completed within half an hr. So far so good with Yomojo!

Haydee was very helpful, with excellent support in assisting me with the porting of my number to Yomojo. I have another service with them and have always had excellent coverage and great pricing. I highly recommend Yomojo and five stars for Haydee's customer service! Show reply

Mary was incredibly helpful and friendly when I call yomojo to Ported my mobile number to yomojo she helps me to set it up, she was patient and polite. The level of support from yomojo was excellent. Thank you. Show reply

I would like to take this opportunity to thank all the wonderful people at customer service for their wonderful service, helping me with sorting out the issue with my eSIM installation and porting over of my number from my previous provider. Also, Cyndy, for being on the phone all day with me to get my issue sorted out as soon as possible, she was… Read more ·  1

such a joy to talk to and got my issue solved efficiently. I would also like to commend everyone in the team that helped me, especially with how speedy quick the replies were via email to my queries; Debbie, Michael, Lei, Ella, Rose, Miguel, and Alex. You all did really great. Thank you so so much, and have a nice day y’all!

To start with, the waiting time to speak to someone was surprisingly short. My support person,MARY, was very helpful, patient and explained things to me as we went. Very happy experience all round. Greg Show details ·  1

I had a great experience with Yomojo customer support. Portia was very friendly, professional, and patient throughout our phone conversation. She took the time to answer all of my questions clearly and made the whole process easy and stress-free. The support was quick, helpful, and I felt valued as a customer. Thank you, Portia, for your excellent… Read more ·  1

customer service. I highly recommend Yomojo to anyone looking for reliable service and outstanding support.