I signed Moose Mobile a year before and all good until now. I never contacted the customer service for any reasons because I don't get any problems such as network issues etc...
Today, I requested the customer service to upgrade my plan to the next level. They said I have to wait until the next billing period which is another 17 days to go. I have to call international numbers hence I requested. I also not worried about losing money from the current plan but they rejected. Now, I'm moving to another provider.
I enjoyed thoroughly with Moose Mobile and may be back in future.
So far so good - easy switch
Signed up Sat, had mail Wed (normal delivery). Activated SIM Thurs 5.30pm online and had connectivity 9.20am next morning. Communication good, off hands on boarding easy. Let's see from here.
Good online, hands off onboarding
Moose has a great 30$ a month 15gb unlimited calls text month to month plan.
Perfect for me. Onboarding was great but the only thing that was unclear was how to activate my sim.
Perhaps include an "activate sim" button on the login homepage at https://moosemobile.com.au/secure/account_overview so your new users wont have to google "moose active sim"
I am completely satisfied with Moose Mobile
My network coverage is very reliable, no problems with it at all.I haven’t had any drop outs.
My data download speed is plenty for me at this time.
Excellent service at very competitive price.
Have not noticed any reliability issues with network coverage. Speed of download sufficient for my use. Great to be able to talk to support person in Australia.
SO FAR SO GOOD
So far I cannot fault them - I am a hard customer to please at times! SIM posted out very quickly, I delayed connecting and received a courtesy call each month,. When I asked to increase plan and chose date to port number across - was carried out seamlessly.Communication good. Reception has been good so far.
No calls thanks
Worry free .
Straight forward plan . Good comunication and easy access to information with app or online website plus live operators .
Would recomend to anyone who needs a new reliable provider .
Moose is not a goose
Generally, I have no problems with the Moose Mobile network. I have had reception difficulties concerning people not being able to hear me. But not recently. So thank you Moose Mobile. I am happy. Thank you.
Love the moose
I have found Moose to be very good, no problems with coverage, or drop outs, billing is efficient and excess data is billed at standard rate on the amount used. Not like some that will bill you for a full gig just days before it resets.
Great service and amazing value for money
Very happy with Moose. First the customer service is excellent. Very quick to follow up and answer questions. Secondly, for such a reasonable contract, the actual service is flawless. Call quality is perfect, the 4g coverage is excellent. No issues whatsoever. The data speeds are perfectly acceptable. And for a fraction of the cost of regular providers - can't complain!
Good choice for mobile contract
I have only moved to Moose during the last few months and I have had no issues whatsoever in that time period. The move from Kogan went through seemlessly and on the same day as I initiated the sim card .I am paying less money for a sim only contract and am now with Optus rather than Vodaphone and I now have more coverage than previously. So far can highly recommend Moose.
I couldn’t be happier with my new plan. I’d been paying $55 per month for what I’m now paying $19. Coverage has been great and getting set up was easy. Only regret is that I didn’t do it sooner!
Fantastic experience very pleased with Moose.
I have not had any connection problems and very pleased that I chose to sign up with Moose. No hesitation in recommending Moose to prospective customers.
Generally happy with the service but beware of $15 late fee
I have been very happy with my basic Moose Mobile plan so far, and the customer portal is easy to use. However, I got a nasty surprise yesterday when I was hit with a late fee of $15 for paying the invoice by EFT 5 days after the due date. I generally avoid direct debit, because I want to be in full control of my expenses. The invoice does not specify any penalty for late payments, so this is somewhat deceptive conduct. Anyhow, I complained that the fee was unfair, and Moose Mobile kindly reversed it. I have now setup an automated payment for future invoices.
Quick, efficient and informative service
I have changed my plan twice now and each time I have been offered advice and been informed of my choices. My plan has been altered immediately and efficiently, I cannot fault the service I have received from Moose mobile.
Pretty happy with Moose. Porting was easy. Coverage good and I believe great value for money. I am on the $14 plan. So far no issues. Thanks moose mobile
So far so good and have had no issues with data. Have had a few drop out calls but not too many.
Very very happy with everything. Sometimes network coverage drops out in clayfield but everywhere else around Brisbane it is fine.
Wish I Had Made the Switch Sooner!
I recently switched to Moose Mobile after a glowing recommendation from my parents. The sign-up process and transfer of my existing number was super quick and easy. What drew me in was the impressively cheap prices, but was pleasantly surprised by the excellent customer service as well as good network coverage. I’m on the $9 prepaid service which is perfect for me as I rarely use data and was growing increasingly frustrated with paying over 4 times more with my previous provider for add-ons I did not need! I am very satisfied with my experience so far and I would recommend Moose Mobile without hesitation to anybody looking for a reliable, top-quality provider.
Leo J B
If You Are Not With Moose You Are A Goose
Everything works extremely well (Calls, Texts, Data and even Billing) at exceptional rates. What more could you ask for in a mobile service.
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