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Reviews

4.7

1,515 reviews
5
(1,191)
4
(213)
3
(59)
2
(20)
1
(32)
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Paul B.

Paul B.Greater Melbourne (Outer), VIC

  • 6 reviews

Give this Aussie telco a go

published

I changed to moose approx. 3 months ago. I have 4 mobiles with them. Great service and my daughter, granddaughter and myself are all very happy. No hesitation on recommending moose. They have great deals.

Customer Service
Transparency
Value for Money
Local Reception
See all answers
Jacky

JackyCentral Queensland, QLD

  • 3 reviews
  • Verified customer

So far soooooo great!

published

Decided to change my phone service and found Moose moble to raving reviews. Went ahead and purchase a sim plan and what they said was true! Network coverage was great. The sim plan was not pricy but had good data allowance as well as credit - especially for international calls. Awesome service!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month35 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, Jacky!

Obelia

ObeliaSouth East Queensland, QLD

  • 2 reviews

Brilliant so far

published

Brilliant so far - just activated my sim, it was quick, clear and no issues at all. Service seems good. Happy I read the reviews before I went with another carrier ...

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per MonthA$22.00
Included Data per Month20 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

We're happy if you're happy, Obelia. Thanks for choosing Moose!

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Jennifer

JenniferCentral Highlands and Goldfields, VIC

  • Verified customer

Good service and the staff are really help and friendly, I’m a really happy customer with Moose Mobile . Well done.

published

Reliable network, the best service in Australia mobile company, Great plans and prices.a friends of mine highly recommend this to me.good app easy to manage usages. Reasonable prices for mobile phone plans and so much more. Very happy customer

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$12.80
Included Data per Month1 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see you're happy with your service, Jennifer. Thanks for leaving us a review!

The reviewer stated that an incentive was offered for this review

nuggrady

nuggradySydney, NSW

  • 3 reviews

Fantastic but the app is an issue

published

Fantastic and quick connection however the App from Google play store is a issue after you log in you just get a white screen. Others on product review has the same issue so not isolated

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$22.00
Included Data per Month18 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Happy Customer

published

Have been with Moose Mobile for nearly twelve (12) months. Very happy I changed. Billing is automatic without any problems what-so-ever. Reliable optus network coverage. Great plans and prices. Have never done a follow-up before - that is how happy I am with a good, reliable and fair service.

Customer Service
Transparency
Value for Money
Local Reception
Plan Cost per MonthA$14.00
Included Data per Month5 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the review, Happy Customer!

Daz

DazVictoria

  • 2 reviews
  • Verified customer

I should have joined sooner

published

No issues.
No drop outs noticed- just as good as or better, than my previous Vodafone account only much cheaper and more data.
I struggle to use all of my data allowance.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$19.80
Included Data per Month14 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for choosing Moose, Daz!

Review collected in partnership with Moose Mobile

Keith Duong

Keith DuongGreater Melbourne (Inner), VIC

  • Verified customer

Great service

published

Moved to Moose after years with big telcos and now paying a fraction of the price! No difference in quality of service and network! Would be good to have an option to add on international call packages but can always just use metered calls. Great no thrills service..

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month6 GB
See all answers

Review collected in partnership with Moose Mobile

henryryry

henryryrySouth East Queensland, QLD

  • 3 reviews
  • Verified customer

reliable

published

I signed up for mobile sim card for my daughter. The reception has been realiable and I have not had any issues with it. The payment is easy to setup and the price is competitive

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month6 GB
See all answers

Review collected in partnership with Moose Mobile

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Mukesh

Mukesh

  • 2 reviews
  • Verified customer

Great Service

published

Both network and data are excellent. Reliable and always as expected. Havent had any dropoutsvas yet and look forward to to excellant services in the future. Thank you for your support

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$18.00
Included Data per Month6 GB
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

I Love Moose Mobile!

published

I love Moose Mobile first and foremost because their prices are so good - no doubt about it! I have had no issues and just think their prices cannot be beat!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.95
Included Data per Month6 GB
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

Great service with an affordable package

published

The customer service is quick and cooperative. SIM activation process is easy. I have never encountered any problems with its coverage so far. One suggestion: overseas calling option should be included into the package.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
See all answers

Review collected in partnership with Moose Mobile

Ellen D

Ellen DGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Good value for money

published

My coverage around metro Melbourne has been great, I have had no drop outs or poor signal while using my phone.
Internet speeds have been consistently good across Melbourne and load speeds have been great.

Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$19.80
Included Data per Month15 GB
See all answers

Review collected in partnership with Moose Mobile

DON_ALJANABI

DON_ALJANABIGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

great service

published

the network is very reliable no dropouts
download speed is great
Great service. I love their customer service it's great. And because I call overseas a lot so the 400$ credit to call overseas great option. Finally, it's affordable

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$45.00
Included Data per Month80 GB
See all answers

Review collected in partnership with Moose Mobile

SirRootes

SirRootesNorth Western Region, NSW

  • 9 reviews
  • 1 like
  • Verified customer

Awesome!

published

I have being with Moose for over six months now with four services and I have nothing bad to say about them. They are great!
Their plans are the cheapest and pretty generous data allowance and their call centres are Australia based! And they use the FULL Optus network! Not like their competitors which only use PART of the network.
I'm very happy with them!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$14.80
Included Data per Month8 GB
See all answers
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Miguel

MiguelSydney, NSW

  • Verified customer

Great service at a great price

published

I came into Moose seeking a family package or a cheap monthly pay for my kids. I end up switching my contract too and now I pay the same for both phones that I use to pay just for mine in another company. I did not notice any changes from Optus, neither on coverage or speed.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00
See all answers

Review collected in partnership with Moose Mobile

Jeanette Jensen

Jeanette JensenGreater Melbourne (Outer), VIC

  • Verified customer

I like to support Australian Businesses

published

Since moving to Moose I have only had a good experience. I live in the country and there are often problems with connections but I have no problems. Very Happy Customer!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Included Data per Month8 GB
See all answers

Review collected in partnership with Moose Mobile

AmandaK

AmandaKSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Extremely fantastic value for money!

published

Very reliable network coverage, with no dropouts, and fast download speeds. I dont know why it needs 30 words for this to submit. But it is great coverage thank you

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$18.00
Included Data per Month5 GB
See all answers

Review collected in partnership with Moose Mobile

Frank on Albert

Frank on AlbertGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Easy no fuss

published

Easy to sign up and activate. No coverage or loss of connection problems. Billing is straight forward. Statement comes in each month. Have had no need to try support line.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only

Review collected in partnership with Moose Mobile

  • Verified customer

Great mobile service, better price

published

Have had our Moose Mobile for about 6 months now. It's excellent, great service and even better pricing. We are considering moving our other mobiles to Moose once they are out of contract.

Customer Service
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.80
Included Data per Month6 GB
See all answers

Review collected in partnership with Moose Mobile

Page 1 of 76

Questions & Answers

Lynnie

Lynnieasked

I am researching to move from my currant telco to MOOSEmobile
Wondering what the coverage is like in Queanbeyan NSW.

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi Lynnie,

From what we can see on our coverage map you would receive excellent coverage from the Optus 4G Plus network in your area. Voice & text and internet are all rated 3/3 in terms of coverage in Queanbeyan, but if you want to get a more accurate reading of your exact address, please use our coverage checker for yourself by visiting the link below.

https://moosemobile.com.au/network

Kind regards,

Moose Mobile Support

Hayley L.

Hayley L.asked

Hi, I'm just wondering if unused data on a plan is rolled over to the next month with your 12 month contract plans.

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi Hayley,

Good question. Our 12-month contracts currently don't have any data rollover. They're identical to our month-to-month deals, with the only difference being increased value or data per month as a result of the 12-month contract period.

Please let us know if you had any other questions or queries about our service. We'll be more than happy to assist.

Kind regards,

Moose Mobile Support

Navi

Naviasked

Does moose mobile have voicemail? Or is it just that awful message to txt service that's very unreliable?

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi Navi,

We do use the standard 321 Optus voicemail service, so you'll be able to deposit and receive voicemails as expected.

Kind regards,

Moose Mobile Support

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