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Reviews

(958)
(171)
(45)
(15)
(29)
  • Plan Type
    • Post-Paid Sim Only (300)
    • Pre-Paid Sim Only (194)
    • Post-Paid with Phone (19)
  • Local Reception
    4.5 (474)
  • Customer Service
    4.7 (480)
  • Value for Money
    4.7 (521)
  • Transparency
    4.6 (457)


rach

rachPerth, WA

  • Verified customer

So happy I changed to Moose Mobile. The other phone companies didn't want to know until I left them

published

No problems at all. Always have service. When I first joined ( being a senior) I required help on several occasions. When I contacted Moose everyone spoke to me in language I understood not tech speak.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $7.80
Included Data per Month:1 GB
See all answers

Review collected in partnership with Moose Mobile


  • Verified customer

Great affordable option

published

I have found Moose Mobile service to be excellent in its price for value. I have been able to easily reach customer service when needed and have my issues resolved in a timely manner. And I have not had any problems with the network coverage. It is sometimes frustrating trying to make a call and find out that I am not allowed because of roaming or international, which is a separate service that requires additional charges. While Moose Mobile's national rates are very affordable their travel and roaming plans are not.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:10 GB
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

Superb!

published

So glad I found Moose Mobile. Friendly and helpful service. People you can actually speak too. Best value broadband. I would recommend Moose Mobile to friends and family without hesitation. Just excellent all round.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid with Phone
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

Haven’t looked back since coming over from Vodafone.

published

I haven’t had an issue with network coverage & I’ve never gone over my monthly data. I was getting 2-3 top ups of data a month with Vodafone. Still using my phone & apps the same & have never gone over.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Included Data per Month:10 GB
See all answers

Review collected in partnership with Moose Mobile


Malisa

MalisaSydney, NSW

  • 2 reviews
  • Verified customer

Moose Mobile Are Great!

published

Network coverage is consistently reliable, never had any problems with connection and never experienced any dropouts. The data downloads are sufficiently fast for all our needs. Moose Mobile has excellent customer service and is great value for money. Highly recommend Moose Mobile.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.00
Included Data per Month:4 GB
See all answers

Review collected in partnership with Moose Mobile


M.Murphy

M.MurphyGreater Melbourne (Inner), VIC

  • Verified customer

Excellent service

published

Mainly use for phone/text so not familiar with data service. But it is hassle free and it is possible to speak to a service person directly and easily. Vast improvement over my former provider. Recommended for service and price. And very polite service.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $10.00
Included Data per Month:1 GB
See all answers

Review collected in partnership with Moose Mobile


Ade

AdeSouthern and Hills, SA

  • Verified customer

happy with moose

published

I changed from Optus to moose as cheaper. Happy so far. coverage good. fast enough for what I use my mobile for.I don't play any games on it.just as good as Optus from my experience.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.00
Included Data per Month:4 GB
See all answers

Review collected in partnership with Moose Mobile


najon1

najon1AU

  • 10 reviews
  • Verified customer

Great company. support from Australian centre.

published

I mainly contact moose by email and receive a response very quickly. I was meant to activate global roaming before a holiday to Japan and forgot until I arrived in Japan (doh). However, I emailed from Japan and within 2 hours payment made via cc and global roaming actived. I know my previous big provider T.. would of required phones call etc.. Exception service from Moose. Have been with them nearly a year now and would highly recommend.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
See all answers
  • Verified customer

It has been an excellent experience since I chose MOOSEMOBILE, thank you!

published

THE INTERNET is totally fine, and has been quite stable over the past 6 months. Its coverage and frequency of dropouts are much better than the brand I was using before, and downloading speed just as fast as what 4G SHOULD be. Afterall great experience with great deals and customer services is what Moose supplies, haha enjoying it.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $25.00
Included Data per Month:10 GB
See all answers

Review collected in partnership with Moose Mobile

Ryu

RyuGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

I'm so happy, I've recently upgraded to 12-month contract plans!

published

I first joined in June last year for myself, and then added a phone for my son last November, and being a cautious person, just signed up for the cheapest month-to-month deal I could to begin with. However, I've been so happy with the service from Moose, I recently upgraded the plans for both phones to 12-month contracts, getting a 3GB deal for myself and 15GB for my son.

What has impressed me so much is not just how smoothly the whole sign up process went, but the excellent customer service I received when there was a rare hiccup. The response was rapid, courteous, and the problem was cleared.

I highly recommend Moose to everyone!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
See all answers

Review collected in partnership with Moose Mobile


  • Verified customer

Perfect low cost provider, highly recommend.

published

Never had any issues with these guys. Activation was quick and easy and I've never had any problems with network coverage. I've only made one call to their customer service for an enquiry and they were very prompt and helpful in answering my questions. I encouraged my husband to switch over to them too and we are now saving so much money compared to our previous providers!

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $8.80
Included Data per Month:1 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the high recommendation, Jane!

Review collected in partnership with Moose Mobile


Joanne

JoanneVictoria

  • 3 reviews
  • Verified customer

Fantastic provider

published

My mother & I have had our mobiles with Moose Mobile for around 18 months and we're both thrilled with them. I researched every provider I could find when our phone contracts were finished & Moose had the best value plans by far. Coverage is excellent, no drop outs, great data speed, excellent customer service.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.00
Included Data per Month:2 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the great recommendation, Joanne!

Review collected in partnership with Moose Mobile


David Burt

David BurtWheatbelt, WA

  • Verified customer

Great Plan

published

Excellent network coverage - No dropouts. Average download speeds in excess of 40 mbps through the Optus network. Excellent plan price. Android app for Moose works very well. Best provider currently on the market.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.00
Included Data per Month:2 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the kind words on our service, David!

Review collected in partnership with Moose Mobile


Nathan Turner

Nathan Turner

  • 3 reviews
  • Verified customer

Great value for money

published

I have been with Moose Mobile now for over 12 months. Their plans are awesome value for money and there service is good. I would recommend Moose Mobile to anyone looking for a phone plan.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $24.95
Included Data per Month:10 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for sticking with us, Nathan!

Review collected in partnership with Moose Mobile

  • Verified customer

Annoying texts

published

They keep sending me texts saying I'm over my limit for a particular service when I asked to use the service and informed them happy to pay for it. I pay monthly by credit card so payment is guaranteed.

Plan TypePost-Paid Sim Only
1 comment
Moose Mobile
Max K.Moose Mobile

Review collected in partnership with Moose Mobile

  • Verified customer

The best mobile plan going.

published

I am completly happy with moose mobile , have never had a drop out and the download speeds are good.
I will continue to use moose. Also you cannot beat there price.

Plan TypePost-Paid Sim Only
Plan Cost per Month: $19.00
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the kind words of recommendation, Alan!

Review collected in partnership with Moose Mobile


Michael Oshea

Michael OsheaSouth East Queensland, QLD

  • Verified customer

Extremely happy customer!

published

Reliable coverage for my personal needs and have experienced no drop outs since becoming a Moose Mobile user and data speeds are fine. I am happy with all things that Moose Mobile has to offer me . I am one happy customer thank you.

1 comment
Moose Mobile
Max K.Moose Mobile

We're happy if you're happy, Michael. Thanks for choosing Moose!

Review collected in partnership with Moose Mobile


New customers receive better deals not loyal ones.

published

We currently have two plans with Moose. Using the service has not been a issue. Not even drop outs. What is annoying is that a the moment we pay $19.00 FOR 4 GB. The offer at the moment is$19.80 for 15 GB. When I called I was told it was only for new customers.
That is fine I am starting to look for another company.
What happens to loyal customers that pay on time

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $19.00
Included Data per Month:4 GB
See all answers

Glenn Jackson

Glenn JacksonMid North Coast, NSW

  • 3 reviews

Get moose mobile

published

Have 3 accounts with Moose and couldn't be more happy. The reception is great and it hasn't failed me yet, unlike the crappy service I got from my previous telco. Well done Moose, I will continue using this great service.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $20.00
Included Data per Month:6 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for joining Moose, Glenn. Great to see you're enjoying your services with us!


  • Verified customer

Great service, great price.

published

I have always been able to connect when required, haven’t experienced any dropouts and have been happy with my speeds. Notifications on usage are timely and billing has been working well.

Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month: $14.00
Included Data per Month:3 GB
See all answers
1 comment
Moose Mobile
Max K.Moose Mobile

Thanks for the great review, Jan!

Review collected in partnership with Moose Mobile


Page 1 of 61

Questions & Answers

Gary G.

Gary G.asked

Hello, I would like to stop the voicemail service only. Could you please advise me how to do this.
BnG

No answers

Michal.

Michal.asked

Hi,

Does Moose Mobile support VOLTE and WI-FI calling?

Thanks
Michal.

3 answers
Moose Mobile
Max K.Moose Mobile

Hi Michal,

Unfortunately we don't have access to VOLTE or WiFi calling as of yet, as Optus does not provide these features to their wholesalers at the moment. Should we receive the features from Optus in the future, we'll be sure to let you know ahead of time.

Kind regards,

Moose Mobile Support

Michal.
Michal.

Well, thank you for your response, though I don't understand your statement that Optus doesn't provide these features to their wholesalers??
I currently use Virgin Mobile, who's Optus wholesaler as well and these features are fully available to me..

Unless these features are made available from Moose Mobile, I won't be able to switch across as I rely on the Wi-fi calling due to lack of coverage at certain areas..

Regards
Michal.

Moose Mobile
Max K.Moose Mobile

Hi Michal,

I believe Virgin Mobile has a special wholesaler status within Optus' framework since they are directly managed by and will soon be entirely incorporated into the Optus business.

You can read more about the merger here: https://www.virginmobile.com.au/support/virgin-mobile-brand-phase-out-faqs/?i_cid=HS_TA_1

Nevertheless, it's an unfortunate circumstance that we're unable to provide a WiFi calling service to you. If you would like to keep this service and still be using the Optus network, you will have to stick with Virgin or move to Optus themselves preemptively before they transfer Virgin services to themselves.

If you had any other questions about our service please don't hesitate to ask. We'll be happy to help.

Kind regards,

Moose Mobile Support


Trevor N.

Trevor N.asked

does change you to their usage from another provider

2 answers
Moose Mobile
Max K.Moose Mobile

Hi Trevor,

Would you kindly be able to rephrase the question for me? I'm not quite sure what you're asking.

If you're asking if there would be any usage changes between us and another provider, then no, your mobile data usage shouldn't change depending on what provider you're with. You'll simply get access to another network (if you're not on the Optus network) and get different monthly inclusions compared to your old provider.

Please let me know if you had any other questions on our service. We'll be happy to help.

Kind regards,

Moose Mobile Support

rob
rob

I'm also unsure of your question Trevor
Moose will move your old number from your old provider, you don't do that
Level of plan you choose with moose will determine what you get from them in terms of data, calls, etc


Get an answer from our members and Moose Mobile representatives

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