Moose Mobile

I was with Moose several years ago. I left them after receiving 3 false charges eg writing a very long SMS and sending it overseas. Everytime I queried it they were patronising to me saying I did do it, I just must not be aware. I send brief text messages to friends and family in Australia only intermittently. But according to them I did do it, I… Read more

just wasn't aware of what I was doing. They did eventually refund the costs, I decided to leave anyway. I was with a reliable provider but eventually they became too pricey. I read latest reviews on Moose and thought I'd try them again. A few months later they changed to Vodafone which caused problems. And I had a charge of $5.50 for over 5 minutes long distance! No calls were made overseas at all. I tried to ring them on September 3, and waited over 2 hours, same with chat. I sent at least 3 separate emails requesting the details of what number I was supposed to have called and requested a refund. No response at all as of 21 September. I did change providers on September 4 so I assume they have no interest in responding to me to explain the false charge. Very disappointing service.

Coverage was good but since the moved to Vodafone it’s usable — literally in many locations (like my home and workplace, both in central Sydney). Forget about EVER getting anyone on the phone or a response to a tech support email). Show details

Very poor customer service. Hold times over 2 hours with no response. Would not reply to email. Chat function would say available in 10-14min then keep updating and after 2 hours would then be told they will get someone to ring me. Very received the call. Gave my personal information to another company.

Unable to cancel. I have emailed twice 21 days ago and 8 days ago. No replies. I am on hold now... Unexpected hugh demand Your call is important to us abd has progressed in queue Next operator ...blah blah. 20 minutes and counting. Regret signing up. It should not be this difficult.

I am in my 80's and struggled to up date my Moose sim. Paula dealt with my call with extreme patience and professionalism . I am extremely grateful. CarolSaunders

Original review: If I could give a 0 star, I would. Unfortunately the platform only allows 1 star at least. But still their customer service doesn’t deserve any star. They never responded online, and only pretended they were trying to “get back “ to you, without any intention to fix issues. After putting this review, I received a call from Moose… Read more

Mobile (Agent's name: Noah Jones, he's happy to have his name published). He called me and the issue was resolved. I'm happy to give a 4 stars now.

After my review was written, representative of Moose contacted me and was able to resolve the issue quickly and as per my satisfaction. My only comment is, please do not disregard your customers regardless of your current situation. Waiting on hold and never get answered on chat or phone is pretty upsetting when one needs help. Noone has time to… Read more

sit and wait all day to hear from someone or to call multiple times just to experience more of the same. Email queries should be answered ina timely manner to avoid people trying to get answers by calling or Chat. Previously my experience has been good thats why I have chosen to sign up and stay, but you have to be consistent and responsive. Wish you quick transfer and more customers from here on.

I have now been on hold on the phone for hours, while the online chat has also been going for over two hours. The chat repeatedly tells me that an agent will be with me in “minutes”, only for that estimated wait time to increase again every minute — before occasionally dropping back down. This is completely unacceptable.

To make matters worse, I sent an email on 03.09.2026 and, as of today, 08.09.2026, I have still received no response. And this is certainly not the first time I have experienced this level of service from your company.

At this point, I genuinely have to question whether customer service even exists within this company.

This has been one of the worst examples I have encountered of what not to do when providing customer service. It appears that the company has taken on more than it can effectively manage and is now simply chasing its tail, leaving customers to deal with the consequences of its inability to provide even basic, timely support.

I am absolutely appalled by the level of service being provided. Customers should not have to spend hours on hold, hours waiting in online chat, and days waiting for an email response simply to get assistance.

I am extremely frustrated, disappointed, and frankly fed up with the way this company operates. The ongoing delays, lack of communication, and apparent inability to provide proper customer support are completely unacceptable.

Something needs to change. Customers deserve better than this.

Since changing networks moose be absolutely worst provider wait over phn for over 1 hr no answer then finally got through operator spoke poor English gave up .make 1 mistake activating new sim card over phn app that's it can't start again or rectify. That's where real problem starts contacting them .

(22/9/26) On 20/7 I switched telcos from Moose-mobile and NBN services, to Flip Connect. I was a bit delayed in contacting Moose due to ill health. I first reached out on 28/7 and then on 31/7 by email to their customer service email address. Then I emailed Moose via their cancellation feedback form, no response. I receive auto responses to say… Read more

that I would be properly contacted later. I've tried to contact them by phone without success on 28/7 and 31/7, having being on hold for over an hour each time! I tried again today, 21/9, no success and I waited for over 30 mins. The chat bot thingy is the same. No luck. It appears you're making progress in the queue until you reach about four minutes. Then WHOOSH! you're back to 10-14 mins. Almost immediately after I discontinue the chat bot a supposed customer service representative comes online via an email. Good luck in reaching that 'person'. I think they have a tracker on my phone number and blocked it! They're determined to recoup the $79 from an invoice issued on 18/8 for the NBN. Oh! The amazing thing is that along the way they have managed to cancel my Moose Mobile service! During this time Moose Mobile has managed to keep in touch with me. Reminding me of the unpaid money. Reminding me of their next phase - bailiffs. This is serious because it effects your credit rating re telcos and I think utilities like electricity. I've asked Moose Mobile for dialogue otherwise I'm writing to the appropriate Ombudsman's office. Sorry for the rant. By the way another overseas customer service centre. Not such an issue for me but surely fluent English is a prerequisite?!

Help Center is USELESS. Can't get through with the support on the phone. The admin email support won't even reply. It is useless. I don't recommend this provider.

One of many Customers being forced to migrate their sim only plan from moose optus to vodafone. I received a number of reminders to migrate my sim.. despite receiving no replacement! Jumped online and read the reviews.. what a dogs breakfast!!! Couldnt move fast enough to port out of this mess. Moved to felix who set me up smoothly within 2 days..… Read more

no loss of data and internet and no sitting on the phone for endless hours or emailing into the moise no response ether... I avoided all pain and am now on a unlimited plan for lower cost! Thanks Moose

The AI summary is correct. They are cheap and you get what you pay for. Ok service when the network is humming but next to zero billing support when things go awry. I made the mistake of using this as a cheap back-up business service and when I needed it, it failed and I couldn't resolve my issues on-line. After waiting 30+ minutes yesterday I… Read more

gave up. Today I was on hold while doing other things. 40 minutes later my call got picked up. I cancelled my service as soon as the call was picked up. The call center and customer service may as well be in the Philippines or on another planet, like Optus, for all the good is does re: response times and the Australian location. Don't sign up in the hope that their shift to Vodaphone will be any better. Moose unfortunately is now an also ran like the other cheap telco providers.

WARNING, WARNING, WARNING — stay well away from Moose Mobile. In my experience, this has been the worst customer service I have ever dealt with — and honestly, calling it “customer service” is generous, because it has felt completely non-existent. I have had no usable service, no proper account access, SIM cards that don’t work, and absolutely… Read more

no meaningful help getting any of it resolved. Phone calls go unanswered, or you are left sitting on hold for what feels like forever, with no resolution.

It reached the point where I had to block payments from being taken from my account because I was being charged while I still had no working service and no satisfactory way to resolve the issue.

The entire experience has been incredibly frustrating and, from my point of view, completely unacceptable.

Do yourself a favour and stay well clear. I would not recommend Moose Mobile to anyone.

Unfortunately, you have to give at least one star, and there is no option for minus stars. In my experience, they do not even deserve the one star I have been forced to give.

I and many others I have see online and on reddit are being held hostage by Moose mobile. In my situation, I am trying to port from Moose mobile to another provider. However, the provider has told me that Moose mobile is rejecting the request because of a mismatch with my date of birth. I have checked my moose dashboard, and my DOB there is… Read more

correct, but Moose mobile still rejects the port request.

I have been calling for days now and been waiting on hold for a minimum of 2 hours each day without reaching any support agent. I have just sent 2 emails, but I'm already disappointed, because I have seen complaints from other users who have said they only respond to emails after a week.

This has been a really terrible experience and isn't a support issue. This is a provider that has effectively locked customers in by making themselves unreachable. My new provider has told me directly they cannot proceed until Moose Mobile updates my billing data.

I will have no choice but to lodge a complaint with the Telecommunications ombudsman, but that also means waiting a week to get any resolution.

I am really sorry for any unsuspecting new customer who joins Moose. Just pray you never have to call support for even the slightest issue. You will be trying to reach them for DAYS!