Moose Mobile

I am giving five stars only because of the customer service representative. She is excellent. Moose is cheap and works but getting in contact with a rep is soooo hard. They do not employ enough reps so the ones they do have are overwhelmed by calls. It took days to get through and they never responded to my emails. I'm giving five stars… Read more

because the rep is excellent and I don't want her to get a bad score but she should be treated better and so should the customers.

Is not respecting customers and not keeping staff safe to understaff beyond reasonable levels even if that means a such a low price is unachievable.

Ethics matters.

If you want to cut prices cut profits not staff.

Very good, able to porting existing number from Belong to Mose Mobile, transfer process only took a few mins via phone operator transfer, much better than using the online portal.

Called for assistance due to issues related to activating my sim. Noah Jones who answered the phone, was polite and helpful. He dealt with my issue professionally and quickly.

The female customer contact person to whom I spoke this evening, the 14th of April 25 at approximately 6:40 pm could not have been more helpful, or indeed, more patient. She clarified my problem with the phone service and through asking pertinent… Read more

questions quickly identified, and importantly, rectified the problem with my service. A solution was found and implemented much to both my satisfaction and enormous gratitude.

This young lady could not be described as other than both an excellent ambassador for and asset to Moose Mobile.

My sincere thanks. Michael M

My first changeover was seamless! Subsequently, I changed over my husband's mobile. We received 2 Sim cards. I contacted Moose and the phone was immediately activated and the change over happened shortly after Show details

I was surprised to receive a phone call on Easter Monday regarding my post activation enquiry, as it was the Easter long weekend, I was happy to wait until Tuesday. The transfer from Telstra to Swoop was delayed due to a typo on my date of birth… Read more

which was my fault probably due to Parkinson's Disease. Anyway once that was sorted out we were transferred in no time at all thank you.

You do get what you pay for as a cost per month is generally a very cheap service. It's when you have no service that Moose mobile get 1 star. I realise moose mobile uses the optus network, so when my phone was unuseable I first contacted Optus who could not of been more helpful but admitted I am not an actual Optus customer just using the… Read more

network. But kept me updated on why my phone wasn't connecting because of an upgrade in my area. Contacting Moose mobile first via phone, no answer on 4 occasions. Contacted via email no reply. It was when I replied to a moose marketing email for NBN service that I finally reveived a compplaint number with the promise of a follow up within 48 hours. fast forward 5 working days later still no reply, finally spoke to a representative who mentioned this "the last two weeks as the end of the month we have been receiving a lot of billings calls". A couple of holes in that excuse there are 12 months in the year. The other 4 times I rang I always selected different options not just the billing option. My phone was out of action for calls of and on for over a week. Moose mobile was unable to be contacted for the full week in fact no customer service whats so ever. Hence the 1 star review.

This review totally concerns the level of support I received during a recent major problem. It concerns a customer service representative. I think the email I sent her after she fixed everything says all that needs to be said. Hello Sushma I’m delighted to be able to tell you that my phone and Sim are now working as they should be. As I indicated… Read more

in my last email, this means that I’ll now stay with Moose. And this is directly due to your support Sushma. In all of the contacts that I had over this period with Moose and all of the help that I did and didn’t receive, yours was outstanding. When you initially made contact, it was the first time that I felt that I was really being listened to. So thank you very much for what you did in a period that was extremely stressful for me. I would be really pleased if you were able to share this email appropriately. Alternatively, if there’s any way that I am able to share my gratitude with somebody in a senior position. I would be pleased to know. Thank you again, Sushma. When you leave work at the end of your shift, you can go home knowing that your assistance made a significant difference. My kind regards, Murray

UPDATING THIS REVIEW. Moose has sorted the whole thing. I have had personal phone calls initiated by Moose, as well as emails and private messages within this platform. It was a debacle but they escalated it to staff that had all the information at… Read more ·  2

their fingertips and as of today it is fine and all refunded. I'm going out of my way to change this review because I've not had any TELCO (except for Launtel) with this level of communication and I believe they deserve a higher rating as a result.

PREV:Terrible response to billing issue. Moose has had some kind of cyber attack or something since late 2024 which has affected their billing system. My bank registers a payment to Moose Mobile which they say they have not received. I have had phone and email conversations (still ongoing) where they purport to be dealing with it, all the while i sending me overdue texts and threats to cut my service. They want all sorts of details from me, including most of the digits of my credit card number in order to investigate. They’ve asked me to raise a dispute with my bank and then pay them again. In the meantime my service has been cut. Moose has an issue where people on apple (phone or computer) cant currently download invoices so Im not even able to access the information I need to try to fix this. Moose have been really good up till now so I’m persisting but they are causing me a lot of grief. I wonder what data has been hacked from them and am quite concerned that they aren’t being upfront about it to customers.

I was dealing with James. He was very polite and very thorough. It was a pleasure to speak with someone that was vey helpful. I hope anyone that calls Moose, that they deal with a person like James

I had the great pleasure of speaking with hazel in India today, with regard to me opening a mobile phone account with moose. Hazel was so intelligent, aware, incredibly helpful and supportive, and she made the whole process a beautiful an easy experience for me. I hope all of the support staff at moose are as amazing and as lovely as hazel. She deserves to be rewarded for her outstanding and excellent service. Show details

I rang as I got locked out of my SIM card. Kevin went above and beyond to help me get back into my ph. We were away on holidays and I had no internet access to be able to get a code to verify. I am very impressed with his help and understanding and really appreciate the time he spent helping me Show details

Moose mobile is a data scam Moose Mobile continues to give grief in the way they charge for data useage Continues to over charge and conjure up charges not related to your account Moose continues to be a scam Cheap and nasty Show details

We joined Moose 6 weeks ago and have nothing but trouble. In 6 weeks of trying to contact them they NEVER answer their phones and they NEVER respond to emails. We are fed up with them altogether and we will never recommend this service to anybody Show details

Penny gave me time to explain my concern to her in order to assist me. I love how she waited when I told her that I need her to be on the line as I am tryinh to log on to my account. Show details

I had a really good experience with Harry’s service. I changed between different services before, so I was a bit confused when I came back and checked my bill. So I called to ask for clarification. The waiting time was quite long, and I started to feel a bit impatient, but Harry’s friendly and energetic greeting made me feel better straight away… Read more

and helped me focus on the issue. He explained everything clearly, and I really appreciate his help. I’m very happy with the service. Thank you Harry, for the excellent service!

I will recommend it to my friends, especially the first 6 months plan for $12.40:)