Moose Mobile

This company and its call centre staff are completely unhelpful. The wait time to connect is 2 hours and then the staff member promises everything will be fine and then I had to call back 3 times (2 hour wait each time). This company is NOT for the faint hearted. You need stamina and patience beyond anything you can imagine. I’ve just found out… Read more

my service is still not working and now I’m about to go back in the 2 hour queue for more help. Please please please think very carefully because unless you have patience persistence and understanding that your issue won’t be resolved quickly this company may not be for you. See less

Migrated everyone to Vodafone without warning or consultation. Migration broke my phone for 2 days. Additional line migrations took 24+ hours. Countless phone calls, emails, and chats unanswered. Weeks later and still no response to any of my requests for help. Obvious there was no planning or preparation for the network change. Key information… Read more

was not provided before and during migration. App is largely useless, and 2FA triggers on every single attempt to view billing or profile info. Network coverage is much worse now.

The primary reason I used Moose was for the data toggle switch, which has now disappeared. Again, repeated attempts to reach support via every method and have yet to get a response. Will be moving to another provider ASAP.

Fantastic service, changed over from Optus after 30+ years, they changed my plan with an increase of over $65, I rang and complained, as I was a long term customer I was transferred to an overseas operator, who spoke to me like I was the village… Read more

idiot, told me I was a preferred customer but this was the best they could do. Changed to Moose mobile, who were excellent, worked out what would be my best plan, saved a Motza and haven’t looked back, service great, have had no problems even when overseas, excellent service. Easy to ring and speak to service personnel, no waiting on line listening to terrible music or adds, speedy response, spoke to Andrew today who was super professional and dealt with my issue quickly. Couldn’t ask for more.

Thanks for your patience in dealing with my problem today Show details

Daniel was amazing, he provided excellent service My call was never missed

Noah was excellent. He knew what he was doing and was very patient. He made sure my wife and I were completely set up with my new sim before he left. Good job Noah

Have been with Moose mobile for many years have always been a great fan of the company. The most recent event where Moose went from Optus to Vodafone was maybe not a great idea but we will staying with Moose and hope coverage areas are good.. Recently long delays in getting through to a person to change accounts took 8 working for us to get… Read more

through. Maybe look at the staffing issue so people want leave should be addressed. Otherwise keep up the good service and great prices.

What a terrible service. Keep receiving emails saying your service is about to be disconnected if you havent update to your new sim service provider, but when it comes to the update page, always something went wrong, something went wrong, millions of times! At least be prepared well if you wanna do such big data migration!! No reply, no accouncement, no follow solutions!? Where are you?? Show details ·  3

Have been with Moose for several years with no problems until now. Received 2 new sims for the Vodaphone changeover. One phone can now only make emergency calls, the other, no landline calls or messages. Have spent approx 15hrs on hold and in the chat room this week with no success. Obviously not enough staff to handle the influx of problems. Have now gone to a provider who cares about their customers. Never again Moose! Show details

Worst mobile phone company in Australia, you wait 3 hours plus to sw someone if at all, they never answer online chat, they never reply to emails, impossible to cancel a service, as someone who worked in mobile customer service and Tek support for decades I can say these guys are a Joke!

This not one happy chappy at all. I was with Moose for entirety of Optus. Excellent. no issues or very minimal. Over 30 plus years I have only been with Telstra or Optus. As companies came out with reduced payment still using Optus and Telstra infrastructure and some good promotions, I would give it a try. I could always go back. I heard quite a… Read more

few horror stories with phone connections, payment issues, map coverage over the years.with Vodaphone Then Moose mentioned they were migrating to Vodaphone. OHHH NOO. I cringed, umm and ahhed, would i migrate. I joined on 24 July 2026, From day 1 trying to get ph calls answered, x 18 attempts. Average time was between 2hrs 2 mins and waiting on 1 call for 2hrs 52 mins, they said hello and they hung up. It was wrong data rollover promises not kept, emails ignored or sent days later, but no helpful information. Someone will contact you. still waiting Then the sim card stopped working, so no phone calls email,texts. Stranded. No landline or NBN. I tried to make ph calls and emails at free wi fi at the supermarket. Thats a cringe in itself. Still no response. As soon as i terminated Moose, a new email, within minutes ""sorry to see you go.""and welcome to come back. no way. Off their sim card folder it says Great new network, NO WAY. Improved customer portal. No way Award winning customer support. NO WAY..Moose has gone downhill fast. 3weeks was 3 weeks too long. On 15th August i changed back to Optus. So easy,reliable to transition. and i can phone email and text with no drop outs. it actually now costs me slightly less than Moose. Bonus. I rang optus today, because i forgot some information,. i waited 2 mins 49 secs including tapping keypad for the difrent, account sections, etc. now that is service.

After the change from Optus to Vodafone nothing but disaster. I have been trying to transfer my number to another provider. This has proven to be more difficult than it should be as new provider keeps saying failure due to incorrect account number &I need to verify with Moose Mobile. What a joke. No answer to phone calls, emails or online chats.It… Read more

seems I’m stuck, can’t transfer, can’t cancel. I would not recommend Moose Mobile to anyone. Stay away.

Received the SIM. Went to activate. Was told I was unable to activate because of change of network, and that id need to wait for a new SIM. I dont have a phone right now, and Moose dont seem to want to help with that. Useless. I'm waiting for a refund on the SIM Moose refused to activate. I havent been a Moose customer for months now. They were… Read more

harrasing me via snail mail, email AND phone calls. I told them to stop, im not even a customer. They said they would as its the law. Now theyre harrassing me again with phone calls AFTER i pointed out I wasnt customer and hadnt been for a long time.

This company is harrassing me like a jilted ex. Im considering legal action, a restraining order, whatever I need to do to stop being peppered with mail and phone calls

What has happened to Moose Mobile. During the changeover to Vodafone it was almost traumatic. I added my new sim and could not even make a phone call. I had to go to 2 other homes so that I could call in. I must have been on their phones for about 4 hours. I then had to wait another 1 hour for a reply on a laptop ( not mine) they only answered… Read more

once I made it clear I had an elderly person staying with me. ATROCIOUS. Basically took me 7 hours all up. I still can’t get into the app it now does not recognise me email so I can’t get a new psssword. Called today another hour wasted.