Moose Mobile

I contacted Moose Mobile today to ask to have Global Roaming activated for an upcoming oversea trip. This was a painless experience and only took a few minutes of my time - the Customer Support person was most helpful explaining the costs and things to avoid as when using Global Roaming. Show details

Excellent tech knowledge by all staff, problems solved first time, and up to date with outages from other mobile providers if difficulty dialling certain numbers. Show details

Noah could not have been more helpful in assisting me with porting my phone over to Moose Mobile after I had made some small mistakes in the transfer process. His courtesy and willingness to achieve a positive outcome were greatly appreciated and well deserved and easily earned the 5 stars for his efforts.

The activation process with Moose mobile took 3 1/2 days . When it went to sos the sim didn’t work,I had no phone service all day and there was a family emergency. This was unacceptable and when I rang them I had to use another phone and was 45 minutes waiting, it was very stressful. Show details

You do get what you pay for as a cost per month is generally a very cheap service. It's when you have no service that Moose mobile get 1 star. I realise moose mobile uses the optus network, so when my phone was unuseable I first contacted Optus who could not of been more helpful but admitted I am not an actual Optus customer just using the… Read more

network. But kept me updated on why my phone wasn't connecting because of an upgrade in my area. Contacting Moose mobile first via phone, no answer on 4 occasions. Contacted via email no reply. It was when I replied to a moose marketing email for NBN service that I finally reveived a compplaint number with the promise of a follow up within 48 hours. fast forward 5 working days later still no reply, finally spoke to a representative who mentioned this "the last two weeks as the end of the month we have been receiving a lot of billings calls". A couple of holes in that excuse there are 12 months in the year. The other 4 times I rang I always selected different options not just the billing option. My phone was out of action for calls of and on for over a week. Moose mobile was unable to be contacted for the full week in fact no customer service whats so ever. Hence the 1 star review.

This review totally concerns the level of support I received during a recent major problem. It concerns a customer service representative. I think the email I sent her after she fixed everything says all that needs to be said. Hello Sushma I’m delighted to be able to tell you that my phone and Sim are now working as they should be. As I indicated… Read more

in my last email, this means that I’ll now stay with Moose. And this is directly due to your support Sushma. In all of the contacts that I had over this period with Moose and all of the help that I did and didn’t receive, yours was outstanding. When you initially made contact, it was the first time that I felt that I was really being listened to. So thank you very much for what you did in a period that was extremely stressful for me. I would be really pleased if you were able to share this email appropriately. Alternatively, if there’s any way that I am able to share my gratitude with somebody in a senior position. I would be pleased to know. Thank you again, Sushma. When you leave work at the end of your shift, you can go home knowing that your assistance made a significant difference. My kind regards, Murray

UPDATING THIS REVIEW. Moose has sorted the whole thing. I have had personal phone calls initiated by Moose, as well as emails and private messages within this platform. It was a debacle but they escalated it to staff that had all the information at… Read more ·  2

their fingertips and as of today it is fine and all refunded. I'm going out of my way to change this review because I've not had any TELCO (except for Launtel) with this level of communication and I believe they deserve a higher rating as a result.

PREV:Terrible response to billing issue. Moose has had some kind of cyber attack or something since late 2024 which has affected their billing system. My bank registers a payment to Moose Mobile which they say they have not received. I have had phone and email conversations (still ongoing) where they purport to be dealing with it, all the while i sending me overdue texts and threats to cut my service. They want all sorts of details from me, including most of the digits of my credit card number in order to investigate. They’ve asked me to raise a dispute with my bank and then pay them again. In the meantime my service has been cut. Moose has an issue where people on apple (phone or computer) cant currently download invoices so Im not even able to access the information I need to try to fix this. Moose have been really good up till now so I’m persisting but they are causing me a lot of grief. I wonder what data has been hacked from them and am quite concerned that they aren’t being upfront about it to customers.

Had trouble logging into my portal but thanks to Noah Jones the issue was quickly resolved also great assistance with my nbn enquiry will be connecting to moose nbn now Thanks keep up the good work Show details

Called Moose for information regarding roaming services. I was very much impressed by the professional help offered by Lancia Gomes. She is an example where the people in client support can make your life easy and help you to stay with a service provider.

I spoke with Andrew today. He was very helpful and friendly. He understood my problem and was able to resolve it quickly. Very knowledgeable and professional. Thank you Andrew. I'm extremely happy with my service and wanted to continue with you. Show details

Requested to port my number on saturday, today is monday 11am no reponse yet. I am stranded with no mobile connection during weekend and god knows till how long still!! Tried their useless contact number wait 35mins no one picked up , tried online chat for an hour still cant reach anyone for help on a monday morning. Reconsidering my decision to switch to moose mobile!! Absolutely pathetic service!! Show details

Moose is a data scam They over state your data use to charge you for excessive data use The charge is enormous Try to ring them is impossible Keep away from Moose go else where Show details

Used to be good but not so much now. Difficult to contact customer service, no callback option or live chat online. They charged me a fee for their billing error. I have an unresolved SIM issue as they don't answer the phone in a timely manner. Look elsewhere.

I have put in a direct debit authority twice. It still tells me I am overdue to pay a bill. I email customer service and they don't reply. My son's phone has been cut off. I try to get in to my account and it sends me a verification code which I put in and it says it's not valid. I can't pay the bill, nobody calls and my son doesn't have a phone. This used to be a good service but now customer service is shocking. Show details

The actual network is ok but their customer service is really bad! below satisfaction. I've been trying to get hold of for them days waiting for more than 20mins but still no answer and its been a week now I have not replaced my sim. Show details