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Moose Mobile
4.7 from 1,758 reviews · View Statistics

Pros

  • Uses the Optus 4G Plus and Optus 3G Networks

  • No minimum term or lock-in contracts

  • Flexible payment options on a range of mobile and data-only plans

Reviews

Previous
Next
  • Verified customer

Moose is the best!

published

Wife and I both switched to Moose from Optus. Porting our existing numbers was easy. Billing has been hassle-free. Our moose plans are fantastic value: $14 for 5GB vs. $30 for 1GB on old plan.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.00
Included Data per Month5 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the kind words of recommendation, David!

Review collected in partnership with Moose Mobile

victoria

victoriaTuncurry

  • 3 reviews

simply the best .

published

switched to moose when virgin went bust. Only needed phone for my elderly husband with basic funtions eg.calls and sms. He doesnt want data but its included anyway. But its still the best deal per month at only $8.80. Will stay with moose with great prices like this.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$8.80
Included Data per Month1 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see you and your husband are enjoying your service with us, Victoria. Thanks for choosing Moose!

Jims1

Jims1Perth, WA

  • 13 reviews
  • 11 likes

I just can't fault them, fantastic!!

published

My only regret is why I tolerated Telstra for so many years. I should have made the switch years ago!! I am currently on the $21.80 for 20gb P/mth and have never come close to using the 20gb.
Cannot fault them, so easy to change over. Very happy indeed.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$21.80
Included Data per Month20 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

We're happy if you're happy, Jims1. Thanks for making the switch!

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Louise

LouiseSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great service from support

published

Network coverage reliable no dropouts.Data download could be faster but pretty good I have no problems at all with the service. Support officer Scott Edwards goes above and beyond with his assistance

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the review, Louise!

Tarek A.

Tarek A.Greater Melbourne (Outer), VIC

Good Customer Service

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$11.00
Included Data per Month6 GB
See all answers
4 comments
Moose Mobile
Moose SupportMoose Mobile
Tarek A.
Tarek A.

I've indeed been contacted by Moose and they promised to fix the issue. I'm waiting to see the outcome and will adjust my feedback accordingly.
Thanks

Tarek A.
Tarek A.

The service is now working very good and I've to admit their customer service is marvellous.
Chapeau to the team.
Thanks
Tarek

Valmorph

ValmorphSydney

  • 34 reviews
  • 26 likes
  • Verified customer

Another 5 star review. Great plan - Optus 4G carrier.

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$33.00
Included Data per Month30 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the high recommendation and thorough words of review, Valmorph! We appreciate you taking the time to give such great feedback on your Moose service.

Bjmac

Bjmac

  • 7 reviews
  • 3 likes

Absolutely amazing

published

Moose mobile customer service is amazing, the best customer service from a telco I have ever come across. If you’re looking for a telco with good customer service I suggest you join moose. The best. The network is great on Optus excellent coverage including 4g volte.
Keep up the good work guys.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$46.00
Included Data per Month70 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for recommending us, Bjmac!

Heather Workman

Heather WorkmanMelbourne

  • 5 reviews
  • 2 likes
  • Verified customer

Excellent coverage and price

published

I’ve saved so much by switching to Moose. No problems whatsoever. Coverage is great. Speed is fine and I have had no dropouts. That’s all I have to say now.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$14.00
Included Data per Month2 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Glad to see you're saving a bunch with your new service, Heather. Welcome to Moose!

Review collected in partnership with Moose Mobile

  • Verified customer

Good reliable network

published

Easy to use and deal with. Internet speed is good, would give them five stars if they support Apple cellular watch, although they said they will support it from next year.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Review collected in partnership with Moose Mobile

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  • Verified customer

Twice the data at half the price

published

It's been a few months with Moose now and very happy with the service and the coverage, I don't know why I've stayed with the big telco's for so many years. I found that I was going over my very small monthly data limit and paying a considerable lazy tax for it! Moose's $14.80/6GB month to month is more than adequate data for me and at half the price I was previously paying.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.80
Included Data per Month6 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Great to see you're saving a bundle with Moose, Rob!

Review collected in partnership with Moose Mobile

Bronte D

Bronte D

  • 2 reviews
  • Verified customer

Best decision to swap to Moose - great communication, great service, cheap prices.

published

The network coverage is as good as Optus and Telstra, have not experienced any drops outs, no more big bills for calls I haven't used. Their back up services when setting up and any other issues is fantastic.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$16.00
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

Quick and Easy to switch to

published

I switch to Moose from another provider and the whole process was simple and easy.

No break in the service and it he been great since I joined.

As it is on Optus network, the coverage is good.

Value for Money
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.80
Included Data per Month6 GB
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

Best call centre

published

Having a call centre in Australia with short wait times who answer your questions puts them above the rest plans are reasonably priced and coverage is good have put my family on to them

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers

Review collected in partnership with Moose Mobile

  • Verified customer

Great phone company

published

Very good plans, that are great value. Works from the Optus network. No problems with voice, sms, or data coverage, in the metro area. The real winner here, for any prospective customers is, if you have a problem, or just need advice on how to do something, when you call Moose Mobile, you get an AUSTRALIAN, yes, you actually get an AUSTRALIAN person, at the other end of the line. Not only are the understandable, they are very helpful as well.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month6 GB
See all answers

Review collected in partnership with Moose Mobile

zreed3

zreed3South East Queensland, QLD

  • 2 reviews
  • 3 likes
  • Verified customer

Get what you pay for, basic customer service and inclusions for a basic price. Easy to run over call inclusions.

published

Coverage same as Optus, internet speeds have been a little lower. Call inclusions are surprisingly small and when going for larger plans it is probably better to stick with a full service telco...

Works well if you have a basic budget

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$70.00
Included Data per Month7 GB
See all answers

Review collected in partnership with Moose Mobile

Mobile Phone Service Providers

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gavin murray

gavin murraySydney Surrounds, NSW

  • 2 reviews
  • 1 like
  • Verified customer

My Phone has never worked so well.

published

I have had no issues with dropouts and I pretty well have coverage where ever I go. I was with Telstra and quite often my calls would just drop out but now I have never had that issue again.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$27.80
Included Data per Month20 GB
See all answers
1 comment
Moose Mobile
Moose SupportMoose Mobile

Thanks for the review, Gavin!

Review collected in partnership with Moose Mobile

Jane do

Jane do

  • 5 reviews
  • 4 likes

Will cut service even though you have unlimited calls

published

Terrible, they cut my service for making to may calls when im on an unlimited plan. Then you cant call them to get it put back on beacuse your phone service is cut. Then you use friends phone and they say sorry with no reason why it was cut.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$19.00
Included Data per Month2 GB
See all answers
2 comments
Moose Mobile
Dean L.Moose Mobile
Jane do
Jane do

Yes it is correct I have email proving it. No need to contact me further.

  • Verified customer

Perfect for me

published

Don't always have reception, can sometimes be slow. It's ok and not too expensive and they have been good to get in contact with. Have nothing much else I have to say.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month20 GB
See all answers

Review collected in partnership with Moose Mobile

Amasarahbah57

Amasarahbah57Perth, WA

  • 2 reviews
  • Verified customer

This is perfect is facinating

published

Well some times I experience dropouts
And some times when I make calls to West Afruca, some one from Jakarta picks the call.
Data is good in some areas in perth
Some download is too slow

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$47.00
Included Data per Month40 GB
See all answers

Review collected in partnership with Moose Mobile

The reviewer stated that an incentive was offered for this review

Celeste De Vis

Celeste De VisGreater Melbourne (Outer), VIC

  • Verified customer

Very happy

published

After my 12 month contract from another provider expired, I decided to look around and see what was on offer from others.
To be honest, I couldn't believe what Moose mobile was advertising: $14- unlimited talk+text+ 5gb per month!!

THANK YOU!❤

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$14.00
Included Data per Month5 GB
See all answers

Review collected in partnership with Moose Mobile

Page 1 of 88

Questions & Answers

andrew p.

andrew p.asked

can I suspend my account temporally

2 answers
Moose Mobile
Moose SupportMoose Mobile

Hi Andrew,

Due to the nature of our post-paid service, you won't be able to suspend or pause the account for a month or more as we keep providing the service from Optus without interruptions.

How long were you looking to potentially pause your account for, Andrew?

Kind regards,

Moose Mobile Support

andrew p.
andrew p.

Two days or so, just to teach my son a lesson that phones don’t work unless you pay for them

caveat_emptor

caveat_emptorasked

Do your unlimited plans include MMS in addition to SMS?
Is Wi-Fi calling supported?
Also, do you support voicemail as opposed to message to text?
Thanks

4 answers
Heather Workman
Heather Workman

Yes. Very happy overall.

Moose Mobile
Moose SupportMoose Mobile

Hi caveat_emptor,

Our plans do include unlimited MMS as well as SMS.

We don't currently support Wi-Fi calling.

We use Optus' voicemail system, where you can save and delete stored voicemails that others leave you if they cannot reach you via call.

If you had any other questions about our service please don't hesitate to ask. We're always happy to assist.

Kind regards,

Moose Mobile Support

caveat_emptor
caveat_emptor

I received an email from support stating that Wi-Fi calling is supported.
So which is it?

Janette Bendle

Janette Bendleasked

Will your network support my apple cellular watch? Thank you

1 answer
Moose Mobile
Moose SupportMoose Mobile

Hi Janette,

We currently don't support eSIM capability, which will be necessary for your Apple watch to connect to the network. However, you are still able to wirelessly tether your smart watch to your phone and receive mobile data from that.

Kind regards,

Moose Mobile Support

Get an answer from our members and Moose Mobile representatives

Details

Options with Moose Mobile:

  • Allows you to choose from both pre-paid and post-paid options, so you effectively only pay for the data, calls and texts that you’ve used in that month
  • Offers SIM-only plans and data-only plans, both of which are available in either month-to-month (no contract) and 12-month contract options
  • Data-only plans don’t include any calls or text, making them suitable for a tablet or laptop, but not a mobile phone
  • Month-to-month plans start from $8.80 for 1GB of data, and are capped at $46.80 for 50GB of data
  • 12-month plans start at $14 for 5GB for data, capped at $46 for 70GB of data

Points of praise for Moose Mobile:

  • Reliable network coverage was provided by Moose Mobile, with several reviewers happy that there were ‘no dropouts’
  • Tremendous value for money meant that many reviewers were overjoyed they saved so much money, without compromising on the quality of their mobile phone service, or on what they received as part of it. One review is aptly titled: ‘Twice the data at half the price.’
  • Customers appreciated that they weren’t hit with a huge bill at the end of the month for data, calls and texts that they didn’t use
  • Customer service was considered outstanding, with short wait times on the phone, and high quality assistance provided by staff working from within Australia

2021 ProductReview Awards logo

Moose Mobile helps you talk the talk, and it also walks the walk. Taking out the top spot in its category, Moose Mobile is the 2021 Award Winner for Best Mobile Phone Service Provider. Its top performing areas were outstanding value for money and excellent customer service.

CategoryMobile Phone Service Providers
Network UsedOptus
International Roaming Offered Yes

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