Moose Mobile
- moosemobile.com.au
- ✓ Verified company
3,034 reviews · Statistics
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- Pre-Paid Sim Only (733)
- Post-Paid Sim Only (1,219)
- Post-Paid with Phone (71)
Reviews
leaves Kogan for dead
even where I live I still recieve good internet
might move my other phone to this service
GOOD COVERAGE VIA OPTUS SW QLD
2+1/2 years very satisfied pensioner customer.Low User so 12 GB a month a good deal..Humans answer queries & solve problems this company.A NO FRILLS COMPANY WITH SIMPLICITY
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A truly great service
I have been with Moose for almost 6 months now and cannot speak highly enough of the customer experience, the network coverage is reliable, and I do recall experiencing a dropout. My only challenge is that Moose runs on the Optus network and when we had that terrible outage the poor Moose customers suffered too. If it wasn't for the recent outage, I would have been ranking Moose at 6 out of 5.
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Beware of auto recharge plans, its very hard to cancel the plan once sign up.
I have purchased $8 plan for my mother. It came with 6gb data every month. My mother used all the data and instead of stopping the service they charges for the excess data for $25.
I had put my credit card on the webisite for auto recharge. There is no option to cancel it. Moose made it purposefully very hard. I had to call customer care, wait long time to cancel it.
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Great company with affordable prices
I was previously a long term customer with Optus and after their latest price hike earlier this year, I decided to look elsewhere. Moose came up as a canstar winner, plan prices were great and it uses the optus network. Plus they had a great online deal for the first 6 months so I decided to give it a try. I don't regret the change. I'm paying a lot less per month for more data.
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Great deal and good service provider
I was with vodafone for almost 20 years and their deals and signal coverage through years became worst and more worst. I came across Moose by accident and when I saw the deal for less money and decided to give them a chance. I have signal where I didn't have with vodafone and I have much much more data than I used to have with vodafone for much less $$$. Transfer to Moose network was smooth and easy. I highly recommend to anyone to try Moose.
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Very affordable plans
I've been with Moose for 4 months now, I find Moose reliable with no dropouts. I am not a heavy data user, so my $9 introductory for 6 month plan is sufficient for me. Also, Moose is way cheaper than Optus, who I was previous with.
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It works!!! literally never had any issues
I am using it for few months. It works and its value for money. GREAT SERVICE!!!! Thanks
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Good value, great data allowance
Very inexpensive especially for those with 4G phones, I switched from Optus because all of their plans are now 5G and correspondingly expensive.
Includes unlimited calls and SMS within Aus, $200 of international calls and text and data which accumulates month by month, excellent if you travel / stay where there is no internet/WiFi as you end up with plenty of data to hotspot your mobile .
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Good value, great service
had a little trouble with initial changeover and setup. Moose's Australian call centre{refreshing change} couldn't have been more helpful. I haven't left anyone online reviews in the past,but this telco's service and value for money are second to none, good coverage and fast downloads. Trev, Altona Meadows.
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Honest to goodness Value
At last a provider that has whats needed, a simple plan that works without all the bells and whistles...
I changed from Optus who upped my plan from $45 to $55 a month all because they decided I needed 100gb download, and didnt tell me... I just wanted a simple phone plan and didnt need all that much download- I never use it, I use wifi at home.. No problems with setting up and changing over to Moose mobile, easy as pie.. havent had any outages since joining even when Optus went down, so Im happy..
I know the $9 monthly promotion plan wont last forever, but even $15 monthly is way better for me.
If it stays that way i'll stick with moose.
Faultless
Easy transfer. No problems with service. Great value for money.
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Old fashioned service plus competitive price
Moose Mobile is a surprise; the prices are competitive, their network coverage is good and as a bonus, when I needed advice their on-line service was reminiscent of days long gone, those days when help centres were reasonably quick to answer, polite and knowledgeable. Doing business with them is a pleasure.
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Quality of Product
I have only been a customer for a few months but so far your service has been first class
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Great network and price
Like the price of the plan. The network is great, as it is using Optus network, other than the one day outage, the rest of the time has been great and reliable. App is easy to use as well.
... Read moreQuestions & Answers
I am on The moose $29 promo plan with $4 off. Had it for a few months. Do I have Data Banking? it does not appear on my logon screen.
Hi gregy21a,
We launched our data banking plans in June, so if you've been connected for longer than that then chances are you don't have data banking included in your plan. If you're not seeing a data bank section of your usage portal then this also hints towards your plan not having it included. The best way to find this out is to give us a ring on 1300 566 673 and one of our customer service staff can lok at your exact plan and tell you what's included. If you are after data banking, you always have the option to swap onto one of the newer plans available, which we can assist with over the phone as well.
Kind regards,
Moose Mobile Support
I have just seen a bill for my son on a set sim of 12g and I have been charged for the extra use, i just logged on again this month and he is over again, i was completely unaware that i wouldn't just stop working and he would have to rely on wifi, which is what i was expecting, not a continuous rolling charge.
Hi Gill,
It's true that we allow customers to use excess data if they need to, but we send out notification messages at 50%, 85%, and 100%, as well as excess usage notifications if it's detected on a mobile phone number, so it might be worth checking on your son's phone to see if you received those notifications.
I've also just sent you a private message so we can investigate this for you and help you out.
Kind regards,
Moose Mobile Support
Get an answer from our members and Moose Mobile representatives
Details
Options with Moose Mobile:
- Offers a range of post-paid options, so you effectively only pay for the data, calls and texts that you’ve used in that month
- Offers SIM-only plans and data-only plans, both of which are available in either month-to-month (no contract) and 12-month contract options
- Data-only plans don’t include any calls or text, making them suitable for a tablet or laptop, but not a mobile phone
- Month-to-month plans start from $8.80 for 1GB of data, and are capped at $46.80 for 50GB of data
- 12-month plans start at $14 for 5GB for data, capped at $46 for 70GB of data
Points of praise for Moose Mobile:
- Reliable network coverage was provided by Moose Mobile, with several reviewers happy that there were ‘no dropouts’
- Tremendous value for money meant that many reviewers were overjoyed they saved so much money, without compromising on the quality of their mobile phone service, or on what they received as part of it. One review is aptly titled: ‘Twice the data at half the price.’
- Customers appreciated that they weren’t hit with a huge bill at the end of the month for data, calls and texts that they didn’t use
- Customer service was considered outstanding, with short wait times on the phone, and high quality assistance provided by staff working from within Australia
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Optus |
| International Roaming Offered | Yes |
Contact info for Moose Mobile
| Mon | 9:00 am - 7:00 pm |
|---|---|
| Tue | 9:00 am - 7:00 pm |
| Wed | 9:00 am - 7:00 pm |
| Thu | 9:00 am - 7:00 pm |
| Fri | 9:00 am - 7:00 pm |
| Sat | 10:00 am - 5:00 pm |
| Sun | 10:00 am - 5:00 pm |
- ABN: 70610525856
Extra Information
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Hi Vikram,
Very sorry to hear about this issue you experienced with Moose. I've just sent you a private message so we can investigate this and get it fixed up right away for you.
... Read more Kind regards, Moose Mobile Support