Aussie Mushroom Supplies

Free shipping is definitely NOT free shipping. Fee for WA area AND THEN an extra fee for out of Metro area meant almost $100 shipping on a $190 item. I won't be shopping here again.

Sterile grow bags were not sterile, and mold developed within one week of arriving. Following the advice of Aussie mushroom supplies, I emailed them directly and received a couple of responses indicating that the problem was not there's. Eventually after my third email (after supplying the photos of the contaminated bags) they simply stopped… Read more

returning my emails. Definitely not the service that Aussie mushroom supplies advertises. I've purchased 4 bags in total, and one was infected, so maybe you should calculate that into the equation when ordering, and definitely not rely on there 'so called' return policy that appears to be complete nonsense. I certainly won't be ordering any more from "Aussie mushroom supplies". I just wish I saw all of the negative reviews before ordering.

Excellent customer care, I had a manufacturer defective product that was in my order and we came to a resolution with no issues.

Terrible customer service, can't even pack a box properly – Ordered a dozen jars, on arrival two were smashed as they were INCREDIBLY poorly packed... literally no packaging, just thrown in a thin cardboard box with a strip of cardboard in between the jars. I requested that they replace them but instead of fulfilling the order properly, they sent me a partial refund that didn't cover the purchase of two… Read more

more jars "As per our policy" (which breaches Australian Consumer Law). They don't even sell single jars so what am I supposed to do with this?

I required 12 jars for a project, 10 is not enough. They don't sell singles, so now I have to buy another six or 12 pack to do the job. I won't be buying them from these dodgy guys.

I went around in circles with support for days until the owner chimed in to condescendingly tell me "Most people are fine with this" like I'm an a***hole for wanting them to deliver the product they committed to delivering. The 12 jars were to be used for the first step in a four-step process for which I already have ALL of my materials, so being two jars short creates waste i the next steps and will leave me short on my product at the end of the process.

This has been one of the worst customer experiences I've ever had. I had to order another dozen jars elsewhere, and these crooks want me to pay a restocking fee to send the 10 jars that survived back despite their policy being ILLEGAL.

scam mushroom supplier beware – Do not buy of this company. they send inferior mushroom spawn, send the wrong products and then blame you for their incompetence. i should have realised this with all the spelling mistakes on their site and weird wording. DO NOT BUY OF THEM

Doesnt work! – Lions Mane isn't very good. I wasn't aware of the huge difference in efficacy in the different companies I won't buy this one again Price was too good to be true.

What a disappointment – First flush I only got 12 mushrooms, second flush Nothing! I followed the instructions to the letter. I emailed the company and their response was disinterest. They fobbed me off, implying I didn't follow the instructions, and clearly didn't properly read my email from what they replied. It's a lot of money for the kit and postage for 12 mushrooms! I'm on a disability pension and have cancer and they didn't care!

no customer service – ive called over 10 times emailed left messages and have had one reply about my order no details on if they revived payment and impossible to contacct

Amazing grow bag and excellent customer service – Amazing customer service and products. The King Oyster grow bag I bought is doing very well. Fruiting began the day after receiving it. Emailing these guys is amazing. Very quick to respond and answer any questions I had.

Great Product – I recently purchased the Shiitake and an Oyster kit from these guys. Very easy to set up and both kits are growing like crazy. Will definitely buy more kits. in the near future.

Reliable supplier – I've used these guys mushroom spawn for years with no problems at all, recently bought a HEPA filter for my business from them, not once have I had a problem with product quality or delivery times

Mushroom Kit – I have followed the instructions to the letter and have grown many kits over the years. This kit has produced nothing. Most disappointed in this item. Certainly would not try this kit again.

No magic in these mushrooms – We all like fresh produce and you can't get any fresher than growing your own fruit and veges, whist looking at ebay for buying dried mushrooms I came across Aussie Mushrooms site selling grow your own mushies kits. I thought that would be nice to have my own mushies growing in my laundry and picking them when required, so I purchased a shiitake… Read more

growing kit.

When it arrived I carefully unpacked it and read the very vague instructions and started to setup the kit, after waiting for 20 days and still nothing happening I contacted the supplier asking for advice on what to do, the reply was to start again but the instructions that the supplier told me were completely different to what was in the kit.

However I followed the instructions that was told to me to the letter and waited, and waited, after 12 more days with still nothing happening I contacted the supplier again and all they did was to give me the run around you know the usual photos, what temperature it is etc, etc which I gladly did.

Still nothing after 7 more days, by now it is been over 40 days since I started this growing kit and all I have is this lump of brown muck which resembles something that you leave behind in the toilet, I asked the supplier to return the item through ebay and after 5 days the supplier rejected my claim to return it and the case was closed by ebay.

Aussie Mushrooms kept on asking for photos of the setup even after I told them 3 times that the setup was taken down and placed in the bin because it just did not work and given the time frame never would work, all they were doing was wasting time knowing that the time frame for ebay to step in was now past and there was nothing more that I could do to get my money back or a replacement.

If I were you I would give Aussie Mushrooms a wide berth and buy fresh mushies from Woolies or Coles at least if something goes wrong it will be sorted out not like Aussie Mushrooms.