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The Tank Factory

The Tank Factory

4.8 from 78 reviews · View Statistics
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Reviews

4.8
78 reviews
  • Product Quality
    4.8 (29)
  • Return Claim MadeYes (0) · No (31)
  • Customer Service
    4.8 (31)
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Reviewer Photos & Videos

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Genuine people providing a genuine product.

published

Tank was delivered ahead of the original estimated date, even in the midst of the Northern Rivers weather events. The Tank Factory management, manufacturing and delivery teams communicated effectively during the entire process and were a pleasure to deal with.

Product Quality
5/5
Customer Service
5/5
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Louise
LouiseSouth East Queensland, QLD

Tank Factory Review

published

Ordering on line with the Tank Factory was very user friendly. Delivery of tanks was prompt, staff courteous and friendly. When I rang for change of delivery date , staff were very helpful and very professional and prompt email confirming the new details.
I can definitely recommend this company for all the above reasons but also for the expansive range of tanks both in size and colour.

Incentivised Review No
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Fantastic team

published

Beside the wait, (Covid being testing our patience these days...) Once the date was confirmed and site details talked about, delivery and positioning was a dream come true! A big thanks to Andrew, Zane and Jordan, whom made it look so easy and cheerful, you rock team! Thanks again

Incentivised Review No
Return Claim MadeNo
Store LocationAlstonville NSW
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Edgard Lopez
Edgard LopezMarlo Merrican
  • 5 reviews
  • 10 likes
  • Verified

Lack of communication is unacceptable!! Waiting another 6 weeks for tank!! when I was promised 6-7 weeks.

published

I have put an order through and fully paid last day of October 2021 and was told by email that it will be 6-7 weeks wait. I called them today 20 Dec 2021 as the order was due this week, I was told that I have to wait till 8 February 2022. I spoke to the supervisor but there was nothing he could do. They are happy to take your money in a hurry but they are deceiving customers when they know they won't be able to keep their promises. I have bought other tanks from this company but after this experience, I was left extremely disappointed, wait another 6 weeks. Don't buy from this company, as they are just quickly making a quick buck of good hard working Australians. Lack of communication is their worse enemy.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Bron41
Bron41South East Queensland, QLD
  • 3 reviews

Disappointing

published

10 week wait for the tank-OK, it's square & painted so maybe that is more of a challenge. But when you take the day off for delivery after that 10 weeks & the tank arrives as just galvanized-that's disappointing. & with the Xmas break we won't be seeing the tank until at least mid-Jan, so that's three months wait & no tank water for the garden over Xmas. Driver was very polite & apologetic, lady from the office rang me straight away & was very polite & apologetic but it doesn't make it any less disappointing-it's not like it was that complicated an order & the invoice clearly shows paint colour & paint payment.

Product Quality
1/5
Customer Service
4/5
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Better than excellent...!

published

Barney and the others were extremely hospitable, knowledgeable and above all helpful. I had ordered the 3000l Slimline. Upon delivery I realised I had mistakenly ordered the wrong coloured tank. Barney and crew then supported the whole exchange process through accurate and timely communication. The driver, Simon was courteous and helpful, going above and beyond by ensuring that the new tank was positioned with pin-point accurately on the slab that I had ready for it. Our plumber installed the pump and did the various plumping tasks required. The tank is now full, it looks great while our yard and garden are enjoying a regular, rejuvenating supply of natural rainwater.

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Product Quality
5/5
Customer Service
5/5
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Martin Haley
Martin HaleySydney Surrounds, NSW

Good product and good service

published

Always prompt, accurate communications through changing customer requirements. Civil and sensible verbal conversations. A good price for a sound product.

Product Quality
5/5
Customer Service
5/5
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LANCE D
LANCE D
  • 2 reviews

Excellent service and product

published

The entire process from my first enquiry to the delivery and installation of the tank on site was totally seamless.
The delivery staff were very friendly, professional and "nothing was a problem" for them. Very impressive in all aspects of the purcahse.

Highly recommended.

Product Quality
5/5
Customer Service
5/5
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Stuart
StuartSouth East Queensland, QLD
  • 2 reviews
  • Verified

A pleasant experience all round

published

Dealing with all aspects of the Tank Factory, from their website to talking with phone staff and finally delivery driver (Matt) was a seamless exercise. Well done guys. We will definitely use you again in the future if we can. Oh by the way the tank is looking good on it’s new site.

Product Quality
5/5
Customer Service
5/5
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Eamonn C.
Eamonn C.South East Queensland, QLD
  • 3 reviews
  • Verified

Excellent product and service

published

From a single enquiry with Barney through to delivery, the process was simple and professional. Excellent advice,excellent communication. The delivery guys were fantastic,helpful and professional. The communication was excellent and product reasonable price and excellent quality.10/10.

Product Quality
5/5
Customer Service
5/5
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Dan
DanRichmond-Tweed, NSW

New water tank

published

Purchased a new water tank from the team at the Tank factory service was impeccable from start to finish. Tank is expected 9th July. Would definitely recommend these guys to anyone.

Incentivised Review No
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Carol P.
Carol P.Northern Region, NSW

We are impressed

published

The delivery driver was professional and friendly and we very much appreciated his knowledge and assistance to put the tank in place. Great tank, great company, great product and great staff.

Product Quality
5/5
Customer Service
5/5
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Nicholas
NicholasSydney Surrounds, NSW

This is our third tank & have added a water trough

published

Already have two tanks connected to the shed and have now added a slimline for the house. Excellent tanks & the team from the tank factory have gone beyond my expectations this time making sure I got all the fittings I needed & delivering 3 weeks before they had advised they would be able to.
Delivery team were great as well keeping me informed as to when they would arrive and placed the tank where I needed it.
Great work, thank-you

Product Quality
5/5
Customer Service
5/5
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Gordon Wilson
Gordon WilsonSydney Surrounds, NSW
  • 4 reviews

Professional service at its best

published

From the point of ordering to delivery, faultless is to only way to explain the service. Big thanks to the logical team, booking was prefect, delivery driver was brilliant and so helpful.

Product Quality
5/5
Customer Service
5/5
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Bella M.
Bella M.Mid North Coast, NSW

Love the product and staff was heaps friendly

published

Guy helped us to put the tank right where we wanted.On the phone and with delivery very friendly people so far very good product would recommend and use again. Thank you very much

Product Quality
5/5
Customer Service
5/5
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Questions & Answers

Harry
Harryasked

We have a tank installed by Kingspan. Now we need the of the Davey EvoMkII Rainbank controller replaced. Just wondering Tank factory can provide a quote

No answers
Black duck
Black duckasked

Dimensions of the 2300litre slimline rainwater tank please

No answers

Get an answer from our members and The Tank Factory representatives

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