Smooth transaction and great information in the lead up to the delivery and dealing with the office was great and they were informative. But the best part was the Delivery driver who was fantastic and helped us get the tank onto the pad and that was tricky given the slope - he went the extra mile for us for sure Show details
The quality finish on the tank caught my eye and the staff answered all my questions. Price was great. We were kept up to date on where the process was at and then the delivery process was explained in detail. The delivery guy was really helpful and nothing was too much trouble. All we need now is some rain! Show details · 1
10/10 for customer service, quality and helping us chose the best water tank for our needs. We went with the slim line tall 3000 lt corrugated iron tank to keep in line with the vintage charm of the design of our home. I cannot recommend The Tank Factory enough. If you are looking for a water tank give them a call. Show details
Reviews with attachments
Good tank. Easy communication, fantastic delivery. I was worried about how to get this huge tank from he street to its final spot, but the driver was amazing and it was so much easier than expected.
Fantastic delivery – Extremely professional delivery driver. Very polite and super helpful. Most importantly on time. Show details · 1
3.4m plunge pool – Delivery was quick and easy. And the plunge pool is great. Had a bit of a hold up at customs with the skimmer box and hose kit which was a shame, but also out of the tank factory's control. Show reply
The Poly Water Tank you want to buy – Great product and product design at a competitive price. Excellent delivery service. Show details
Positive reviews
Delivery man was amazing and proper updates from you that is very helpful
Great service, great delivery and Matt the driver,love the tank Show reply
Excellent communication throughout. Product delivered on schedule with a professional driver who assisted locating the tank on the pad. Product net all expectations. Show details · 1
Negative reviews
Lack of communication is unacceptable!! Waiting another 6 weeks for tank!! when I was promised 6-7 weeks – I have put an order through and fully paid last day of October 2021 and was told by email that it will be 6-7 weeks wait. I called them today 20 Dec 2021 as the order was due this week, I was told that I have to wait till 8 February 2022. I spoke to the supervisor but there was nothing he could do. They are happy to take your money in a hurry but… Read more
they are deceiving customers when they know they won't be able to keep their promises. I have bought other tanks from this company but after this experience, I was left extremely disappointed, wait another 6 weeks. Don't buy from this company, as they are just quickly making a quick buck of good hard working Australians. Lack of communication is their worse enemy.
Disappointing – 10 week wait for the tank-OK, it's square & painted so maybe that is more of a challenge. But when you take the day off for delivery after that 10 weeks & the tank arrives as just galvanized-that's disappointing. & with the Xmas break we won't be seeing the tank until at least mid-Jan, so that's three months wait & no tank water for the garden… Read more
over Xmas. Driver was very polite & apologetic, lady from the office rang me straight away & was very polite & apologetic but it doesn't make it any less disappointing-it's not like it was that complicated an order & the invoice clearly shows paint colour & paint payment.
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Very poor customer service – I am trying to buy 3 water tanks and it seems almost impossible to get the prices in a simple email. After 6 emails, I am still waiting for a simple quote of the 2 different water tanks that I am expressed interest.
Recent reviews
Great value, great quality (tank + pump + cover) - good communication, delivered within expected timeframe, friendly driver delivered exactly on site. Bought on recommendation of daughter who recently purchased larger tank (both regional locations) - would recommend. Show details · 1
Good quick delivery, staff were easy to deal with plus the delivery driver was very professional The overflow on the tanks should be straight not angled as it was hard to attach the pipes properly Show details · 1
Easy to understand webpage and product description. Excellent communication including delay due to cyclone. Delivered on time without fuss. Excellent tank, exactly as ordered, good value for money and looks great installed. Very happy. Show reply
Customer service via email... factory service via phone and Customer service via delivery more than excellent. Thank you for keeping us informed regarding the trying time of the cyclone with delivery. When receiving our tank your delivery driver (sorry forgot his name) was so happy and friendly. Thank you Les & Berry Show reply
The tank was delivered and the driver helped to put it in place. All parts were delivered. Show details · 1
Good experience, easy to order and arrange delivery. Thank you Show reply
The F1 of Tank delivery and quality – From start to finish, it was a seamless experience especially as I ordered just before Christmas. No questions unanswered and fast phone service. Show reply
Highly recommend the Tank Factory – Great service, great advice, ready for delivery before estimated time, delivery was no problem. Shall be ordering another bigger tank very shortly! Show details · 1
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Dealing with The Tank Factory was easy and the staff were very helpful. the delivery was on time and the driver made the delivery simple and easy. Show reply
The Tank Factory - Highly recommend – The team at the Tank Factory were amazing! They were quick to respond to my query and delivered the product in a timely manner. The tank we ordered is perfect for our needs and arrived as per the description. I'd highly recommend this company. Genuine, good old fashioned Aussie service! Thank you! Show reply
3000l slimline tank delivered – My experience with tank factory was great. Friendly and prompt service from start to finish. What happened was what was said would happen. Show reply
22,000lt Tank is amazing – Great communication and great tank. Nothing was a problem for them. We changed colours from initial invoice. We also have a steep driveway and out of two companies we had selected, they were the only one that said they could make it up the driveway and they did it with easy.
They are very Nice – Tank is good but need coller and seal under cap Show details
New tank – Ordering was easy, their follow up was good and delivery spot on. Show reply
Great Supplier – Friendly service, good price, helpful delivery. Very happy with the product Show details · 1
Highly Recommend – Really helpful and knowledgeable staff. Pool arrived on the date expected and it was all a super easy, stress free process. Show reply
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Hi Po. Unfortunately, the online nature of our… Read more (+1 reply)