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The Tank Factory

The Tank Factory

4.9 from 62 reviews

Reviews

4.9

62 reviews
5
(57)
4
(3)
3
(0)
2
(2)
1
(0)
  • Product Quality
    4.9 (17)
  • Return Claim MadeYes (0) · No (18)
  • Customer Service
    4.9 (18)
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Barbara

BarbaraNorthern Region, NSW

Great dealings

published

Initial contact by phone with the company was good and then further contact with me was excellent. Delivery staff were also excellent regarding details needed for the delivery. Delivery by the truck driver was hassle free with the tank set down in position.

Project Completed on Time

published

Kylie advised delivery date and Nigel (Driver) phoned a day ahead with ETA. Delivery was perfect & Tank placed on Prepared Pad in correct orientation. Just need to secure fittings and connect Inlet and Overflow pipes. Hardest part is waiting delivery but well worth it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGoogle (On Line)
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Professional Customer Service

published

Would highly recommend The Tank Factory after purchasing 5 Duraplus tanks over many years. Each time experiencing excellent team service and tanks delivered on time by a friendly professional driver.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Tank Factor at Alstonville NSW
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Suzanne

SuzanneNorthern Region, NSW

Satisfaction.

published

All communication was excellent from ordering to delivery. The delivery was on time. The delivery driver was very helpful in getting the tank safely in the right position. Very Professional service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWollongbar NSW.
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at Bowral

at Bowral

  • 2 reviews

Exactly as promised

published

The Tank Factory delivered my 5000L tank on time as arranged and the driver co-ordinated the delivery and installation at the rear of my home in approx half an hour. He made manoeuvring a 250kg tank into position appear effortless. A quality transaction from start to finish.

Customer Service
Product Quality
Return Claim MadeNo

Exceptional customer service

published

The Tank Factory went above and beyond what I expected with my puchase. The tank and fittings are of high quality and ideal for my needs. Customer satisfaction was excellent.

Could not fault the product or the service!

published

Our tank was delivered today, ahead of schedule, no fuss. Good communication from the dispatch team and delivery truck. Looking forward to connecting it up tomorrow. Thanks to the team at the Tank Factory!

Good looking tank,well made

published

Provided great feedback during purchase and final phases of production.The delivery of the tank from depot to site was way above expectations and full praise to the truck driver as the paddock was very wet and site in a tight spot.

Return Claim MadeNo
Bob

BobIllawarra, NSW

  • Verified customer

Great service and communication,

published

My tank installation required me to co-ordinate a crane with the delivery. The delivery advice and communication was spot on and the assistance from the driver with an awkward delivery was a great assistance. Installation was completed without any drama. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Tank Factory
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Gail C.

Gail C.

  • 4 reviews
  • 1 like

Perfect

published

Very professional people to deal with. The purchase was very easy to do online. In spite of the Christmas rush it was delivered a week sooner than the original estimate. They keep you informed of delivery time & procedure. When James arrived with the tank he was very easy to deal with & got the job done in just a few minutes. It's great to be able to support a family business in a regional area. I would be happy to buy from them again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlstonville
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  • Verified customer

Now all I need is rain!!

published

The Tank Factory, Alstonville offer exceptional service. The whole process from ordering my tank to delivery was prompt, efficient and professional. In addition Matt was very accommodating in a helping to get the tank as close as possible to a fairly tricky location in addition to giving us valuable advice. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTank Factory Alstonville NSW
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Tanks look great.

published

Tanks delivered and installed today, just before it rained. We ordered the galvanised tanks for the farm and they look great. Good quality workmanship. Happy, friendly delivery drivers. I rang the company a couple of times before I ordered the tanks and they answered all my questions. This was an easy purchase and good value.

Customer Service
Product Quality
Return Claim MadeNo
Bruce Gatz

Bruce GatzSouth East Queensland, QLD

  • Verified customer

I had a really satisfying experience dealing with The Tank Factory. All the staff were excellent, especially Matt !

published

All contact with the company was friendly, but extremely professional. There were no over promises, just factual advice, and realistic delivery terms. And, it was delivered right on schedule with no fuss and plenty of communication.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationall contact was by phone.
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Trevor H

Trevor HSouth East Queensland, QLD

  • 2 reviews

So robust

published

Can't believe how robust my R22700 tank is compared to other brands. Matt (delivery driver) kept us up to date with his arrival time and was so obliging and cheerful that others present remarked on this. Thoroughly recommend this company for their product and customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline direct.
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Trevor

TrevorRichmond-Tweed, NSW

Was an absolute breeze, great work.

published

The delivery was flawless, the driver was super and nothing a problem on what was a tricky site. I am very pleased with the tank and highly recommend the company.

Customer Service
Product Quality
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Pete

PeteSouth East Queensland, QLD

Smooth transaction

published

Very smooth sale. From the return phone call from the office to discuss what I’m looking for and follow up email to confirm my order was correct to delivery driver he was friendly helpful and courteous and nothing was a problem.

Customer Service
Product Quality
Return Claim MadeNo
Chris Lost River NSW

Chris Lost River NSWSouth-Eastern Region, NSW

  • Verified customer

Great Quality & Value - An Awesome Water Tank

published

We had our new 13,500lt water tank delivered yesterday
at Lost River NSW, it was perfect, even the colour matched the colorbond exactly to garden shed
it blended in well with the environment & the quality of the tank is great
we will be purchasing more tanks from the Tank Factory again for our future house construction
Murray the driver was great to say the least very positive - the sales & service we have received was top notch & i would recommend The Tank factory / Duraplas tanks to anyone

Chris
Lost River NSW

Customer Service
Product Quality
Return Claim MadeNo
Store LocationThe Tank Factory (Website)
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Tanks

TanksMid North Coast, NSW

Ordering was very easy

published

The staff were friendly and helpful. I had to change the size of one tank and this was completed with ease. The notification of delivery was prompt. I would deal with this company again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRang direct to company
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John Bawden

John BawdenSydney Surrounds, NSW

  • Verified customer

Nothing too hard

published

We have a difficult site (down a steep driveway), but the delivery driver (Murray) took it all in his stride and went well beyond what was expected. It made the task of getting the tank into its final location so much easier. Having driven from Taree, then delivered tanks to Sydney locations before travelling up to Katoomba, he could have been excused for dropping the tank onto road reserve, especially when he had a 5+ hour trip back. He is a credit to your company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Nice tank

published

Great delivery team. Did a top job delivering to a bush location in rough terrain. Made it look all too easy while taking care of the tank and delivery site.

Customer Service
Return Claim MadeNo
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Questions & Answers

Black duck

Black duckasked

Dimensions of the 2300litre slimline rainwater tank please

No answers

Get an answer from our members and The Tank Factory representatives

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