We are impressed
The delivery driver was professional and friendly and we very much appreciated his knowledge and assistance to put the tank in place. Great tank, great company, great product and great staff.
This is our third tank & have added a water trough
Already have two tanks connected to the shed and have now added a slimline for the house. Excellent tanks & the team from the tank factory have gone beyond my expectations this time making sure I got all the fittings I needed & delivering 3 weeks before they had advised they would be able to.
Delivery team were great as well keeping me informed as to when they would arrive and placed the tank where I needed it.
Great work, thank-you
Professional service at its best
From the point of ordering to delivery, faultless is to only way to explain the service. Big thanks to the logical team, booking was prefect, delivery driver was brilliant and so helpful.
Love the product and staff was heaps friendly
Guy helped us to put the tank right where we wanted.On the phone and with delivery very friendly people so far very good product would recommend and use again. Thank you very much
Efficient and effective service
My search for a rain water take led me to the Tank Factory. All aspects of their service is first rate - good value and excellent customer service. Matt was excellent at delivery too. Thank you!
Initial contact by phone with the company was good and then further contact with me was excellent. Delivery staff were also excellent regarding details needed for the delivery. Delivery by the truck driver was hassle free with the tank set down in position.
Project Completed on Time
Kylie advised delivery date and Nigel (Driver) phoned a day ahead with ETA. Delivery was perfect & Tank placed on Prepared Pad in correct orientation. Just need to secure fittings and connect Inlet and Overflow pipes. Hardest part is waiting delivery but well worth it.
Professional Customer Service
Would highly recommend The Tank Factory after purchasing 5 Duraplus tanks over many years. Each time experiencing excellent team service and tanks delivered on time by a friendly professional driver.
All communication was excellent from ordering to delivery. The delivery was on time. The delivery driver was very helpful in getting the tank safely in the right position. Very Professional service.
Exactly as promised
The Tank Factory delivered my 5000L tank on time as arranged and the driver co-ordinated the delivery and installation at the rear of my home in approx half an hour. He made manoeuvring a 250kg tank into position appear effortless. A quality transaction from start to finish.
Exceptional customer service
The Tank Factory went above and beyond what I expected with my puchase. The tank and fittings are of high quality and ideal for my needs. Customer satisfaction was excellent.
Could not fault the product or the service!
Our tank was delivered today, ahead of schedule, no fuss. Good communication from the dispatch team and delivery truck. Looking forward to connecting it up tomorrow. Thanks to the team at the Tank Factory!
Good looking tank,well made
Provided great feedback during purchase and final phases of production.The delivery of the tank from depot to site was way above expectations and full praise to the truck driver as the paddock was very wet and site in a tight spot.
Great service and communication,
My tank installation required me to co-ordinate a crane with the delivery. The delivery advice and communication was spot on and the assistance from the driver with an awkward delivery was a great assistance. Installation was completed without any drama. Thank you.
Very professional people to deal with. The purchase was very easy to do online. In spite of the Christmas rush it was delivered a week sooner than the original estimate. They keep you informed of delivery time & procedure. When James arrived with the tank he was very easy to deal with & got the job done in just a few minutes. It's great to be able to support a family business in a regional area. I would be happy to buy from them again.
Now all I need is rain!!
The Tank Factory, Alstonville offer exceptional service. The whole process from ordering my tank to delivery was prompt, efficient and professional. In addition Matt was very accommodating in a helping to get the tank as close as possible to a fairly tricky location in addition to giving us valuable advice. Thank you.
Tanks look great.
Tanks delivered and installed today, just before it rained. We ordered the galvanised tanks for the farm and they look great. Good quality workmanship. Happy, friendly delivery drivers. I rang the company a couple of times before I ordered the tanks and they answered all my questions. This was an easy purchase and good value.
I had a really satisfying experience dealing with The Tank Factory. All the staff were excellent, especially Matt !
All contact with the company was friendly, but extremely professional. There were no over promises, just factual advice, and realistic delivery terms. And, it was delivered right on schedule with no fuss and plenty of communication.
Can't believe how robust my R22700 tank is compared to other brands. Matt (delivery driver) kept us up to date with his arrival time and was so obliging and cheerful that others present remarked on this. Thoroughly recommend this company for their product and customer service.
Was an absolute breeze, great work.
The delivery was flawless, the driver was super and nothing a problem on what was a tricky site. I am very pleased with the tank and highly recommend the company.
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