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The Tank Factory

The Tank Factory

4.9 from 67 reviews · View Statistics

Reviews

4.9

67 reviews
  • Product Quality
    5.0 (22)
  • Return Claim MadeYes (0) · No (23)
  • Customer Service
    5.0 (23)
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Carol P.

Carol P.Northern Region, NSW

We are impressed

published

The delivery driver was professional and friendly and we very much appreciated his knowledge and assistance to put the tank in place. Great tank, great company, great product and great staff.

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Nicholas

NicholasSydney Surrounds, NSW

This is our third tank & have added a water trough

published

Already have two tanks connected to the shed and have now added a slimline for the house. Excellent tanks & the team from the tank factory have gone beyond my expectations this time making sure I got all the fittings I needed & delivering 3 weeks before they had advised they would be able to.
Delivery team were great as well keeping me informed as to when they would arrive and placed the tank where I needed it.
Great work, thank-you

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Gordon Wilson

Gordon WilsonSydney Surrounds, NSW

  • 2 reviews

Professional service at its best

published

From the point of ordering to delivery, faultless is to only way to explain the service. Big thanks to the logical team, booking was prefect, delivery driver was brilliant and so helpful.

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Bella M.

Bella M.Mid North Coast, NSW

Love the product and staff was heaps friendly

published

Guy helped us to put the tank right where we wanted.On the phone and with delivery very friendly people so far very good product would recommend and use again. Thank you very much

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Ralph Hultgren

Ralph HultgrenSouth East Queensland, QLD

  • Verified

Efficient and effective service

published

My search for a rain water take led me to the Tank Factory. All aspects of their service is first rate - good value and excellent customer service. Matt was excellent at delivery too. Thank you!

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Barbara

BarbaraNorthern Region, NSW

Great dealings

published

Initial contact by phone with the company was good and then further contact with me was excellent. Delivery staff were also excellent regarding details needed for the delivery. Delivery by the truck driver was hassle free with the tank set down in position.

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Project Completed on Time

published

Kylie advised delivery date and Nigel (Driver) phoned a day ahead with ETA. Delivery was perfect & Tank placed on Prepared Pad in correct orientation. Just need to secure fittings and connect Inlet and Overflow pipes. Hardest part is waiting delivery but well worth it.

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Professional Customer Service

published

Would highly recommend The Tank Factory after purchasing 5 Duraplus tanks over many years. Each time experiencing excellent team service and tanks delivered on time by a friendly professional driver.

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Suzanne

SuzanneNorthern Region, NSW

Satisfaction.

published

All communication was excellent from ordering to delivery. The delivery was on time. The delivery driver was very helpful in getting the tank safely in the right position. Very Professional service.

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at Bowral

at Bowral

  • 3 reviews
  • 1 like

Exactly as promised

published

The Tank Factory delivered my 5000L tank on time as arranged and the driver co-ordinated the delivery and installation at the rear of my home in approx half an hour. He made manoeuvring a 250kg tank into position appear effortless. A quality transaction from start to finish.

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Exceptional customer service

published

The Tank Factory went above and beyond what I expected with my puchase. The tank and fittings are of high quality and ideal for my needs. Customer satisfaction was excellent.

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Could not fault the product or the service!

published

Our tank was delivered today, ahead of schedule, no fuss. Good communication from the dispatch team and delivery truck. Looking forward to connecting it up tomorrow. Thanks to the team at the Tank Factory!

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Good looking tank,well made

published

Provided great feedback during purchase and final phases of production.The delivery of the tank from depot to site was way above expectations and full praise to the truck driver as the paddock was very wet and site in a tight spot.

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Bob

BobIllawarra, NSW

  • Verified

Great service and communication,

published

My tank installation required me to co-ordinate a crane with the delivery. The delivery advice and communication was spot on and the assistance from the driver with an awkward delivery was a great assistance. Installation was completed without any drama. Thank you.

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Gail C.

Gail C.

  • 5 reviews
  • 1 like

Perfect

published

Very professional people to deal with. The purchase was very easy to do online. In spite of the Christmas rush it was delivered a week sooner than the original estimate. They keep you informed of delivery time & procedure. When James arrived with the tank he was very easy to deal with & got the job done in just a few minutes. It's great to be able to support a family business in a regional area. I would be happy to buy from them again.

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  • Verified

Now all I need is rain!!

published

The Tank Factory, Alstonville offer exceptional service. The whole process from ordering my tank to delivery was prompt, efficient and professional. In addition Matt was very accommodating in a helping to get the tank as close as possible to a fairly tricky location in addition to giving us valuable advice. Thank you.

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Tanks look great.

published

Tanks delivered and installed today, just before it rained. We ordered the galvanised tanks for the farm and they look great. Good quality workmanship. Happy, friendly delivery drivers. I rang the company a couple of times before I ordered the tanks and they answered all my questions. This was an easy purchase and good value.

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Bruce Gatz

Bruce GatzSouth East Queensland, QLD

  • Verified

I had a really satisfying experience dealing with The Tank Factory. All the staff were excellent, especially Matt !

published

All contact with the company was friendly, but extremely professional. There were no over promises, just factual advice, and realistic delivery terms. And, it was delivered right on schedule with no fuss and plenty of communication.

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Trevor H

Trevor HSouth East Queensland, QLD

  • 2 reviews

So robust

published

Can't believe how robust my R22700 tank is compared to other brands. Matt (delivery driver) kept us up to date with his arrival time and was so obliging and cheerful that others present remarked on this. Thoroughly recommend this company for their product and customer service.

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Trevor

TrevorRichmond-Tweed, NSW

Was an absolute breeze, great work.

published

The delivery was flawless, the driver was super and nothing a problem on what was a tricky site. I am very pleased with the tank and highly recommend the company.

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Questions & Answers

Harry

Harryasked

We have a tank installed by Kingspan. Now we need the of the Davey EvoMkII Rainbank controller replaced. Just wondering Tank factory can provide a quote

No answers
Black duck

Black duckasked

Dimensions of the 2300litre slimline rainwater tank please

No answers

Get an answer from our members and The Tank Factory representatives

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