716 reviews
AI reviews summary
Pros
Cons
Verdict
Overall sentiment toward Aussie Hoses is overwhelmingly positive, with customers frequently praising the convenience of the retractable hose systems and the professionalism of the installation team. While the majority of buyers report smooth transactions and reliable product performance, a minority of reviews highlight frustrations regarding post-purchase customer service and warranty resolution. Prospective buyers can generally expect a well-regarded product and efficient installation, though ongoing support experiences may vary.
We are very happy with our Aussie Hose , good product and service is fantastic! Sam who came to install the hose, he’s so good with his job and so friendly. He looked after us beyond our expectations! We would recommend Sam and Aussie Hose 100%.
Aussie Hoses replaced my garden hoses on two separate occasions. I am personally very satisfied with both hoses. Works really well. I had an option to add to my purchase a replacement of an old leaking tap, which was wonderful. The customer service and communication was very efficient and professional. Installation was very quick and neat. I… Read more · 1
appreciated the extra time and effort that was given to explain the accurate usage of the hoses to ensure longevity.
Sam from Aussie Hoses did a fantastic job installing a hose on my brick wall. He was professional, friendly, and took great care to make sure everything was installed neatly and securely. The finished result looks great and works perfectly. Highly recommend Sam and Aussie Hoses for a quality job.
Reviews with attachments
Great service and quality, easy online purchase with free installation.
Great service once again done at shot notice so thank you. Show reply
I ordered Aussie’s 10m retractable hose online, and their installation tech visited 4 days later to install. The installer was extremely efficient, friendly and knowledgeable. The hose itself is top notch - solid with smooth operation and no leaks. I’ll always buy from these guys instead of Retracta in future.
I’m a return customer with a total of three hose reels installed. Excellent purchase and installation experiences. Product is beautifully designed, easy to use and performs reliably. Elias was an impeccable installer. Prompt, efficient and a wonderful representative for Aussie Hoses!
We have installed 3 Aussie Hoses at our home, and I am thrilled with the devices, product quality, and ease of use.
Great service and installation. Very happy with the Aussie Hoses would highly recommend
We had a good experience with Aussie Hoses, the product seems to be good quality. The installation was completed professionally. Show reply
So happy with Aussie hoses they’re the best, I purchased one for the backyard a few years ago, and no problems at all, just love it, it’s so easy and now purchased one for the front yard and very happy indeed- it’s just so easy honestly the best purchase I’ve made, I love my garden that’s why I needed a great hose. Sam who installed my hose was so… Read more
lovely and helpful. So thank you Aussie hoses for my Christmas present to me. Definitely recommend might be a little expensive but they’re the best hoses. I also have an extension hose as I don’t have a tap nearby and it’s exactly what i wanted.
We had a 20m hose installed including a garden post (in concrete) and very happy with John our installer and so far so good, the hose and winding mechanism feel high quality.
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Great service from initial enquiry online to installation- really pleased with the quality of both hose and also the reel ! Show reply
From the booking to the installation the service was incredible. They were on time and the installer was so friendly and helpful. The hose is great and he gave some tips to help it last longer after seeing our old one. Highly recommend. Show reply
Very happy with the new Aussie hose reel! Installer Elias was prompt to arrive on site and very speedy and courteous. A great price as well! All in all a terrific experience and we might get a second reel installed in the front yard. Great service! Show reply
Really good quick professional work. Very friendly organised helpful team, couldn’t recommend them enough. Thanks guys Show reply
Latest follow-ups
Great product with great customer service. Peter called before he arrived. Listened, discussed and installed my hose just how I wanted it. Also assisted with a few other problems which was appreciated. Highly recommend.
Follow-up · Love this hose. So easy should have bought one sooner.
Follow-up · A year later and still living my hose system. Highly recommend
Love my Aussie hose – Great price, great service, friendly and prompt installer that even took the time to explain how to look after the hose to keep it in good condition. Recommended
Follow-up · 2 years later I wish I bought another Hoselink instead.
Good chat on the phone to arrange a time and day for the free installation. Emmanuel who came and fitted the new reel was friendly and efficient, explained and demonstrated its features, and accepted payment once it was in place and I was satisfied… Read more · 1
with the hose. Very happy customer and the Aussie unit looks like it will last much longer than the old one.
Follow-up · One year in and those reel is working well. It extends and retracts smoothly and the casing is resisting weathering. The original installation was less than half an hour and it seems to have been done just right. Would still recommend.
Positive reviews
Met the guys at a home show in sydney last year. Remembered them when we bought a house. Contacted them. Got 2 hoses supplied and installed in chisholm nsw. Installer was polite and did a great job. Thanks heaps
The retractable hose from Aussie Hoses has been a dream to use. Recently I had a hiccup with the mechanism and they came out promptly to assess the situation and I was given a replacement. The serviceman was extremely polite and helpful. He said they would check out my original unit to see if it meant improvements might be required. What an… Read more
amazing company! It made me proud that we have have such a great Australian company providing such excellent service and a top notch product!
Find out how Aussie Hoses compares to other Garden Shops
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I have had two Aussie Hoses fitted over the last few years. They are simply the best retractable hoses I have ever had. The fitting service is excellent and I think they are fantastic value for money. I highly recommend Aussie Hoses. They are fantastic to deal with. Excellent communication and you pay nothing until the job is done. You would be mad to buy any other retractable hose!!
Negative reviews
So much promise and so little communication. From their OTT marketing you would think at least one person could communicate back to you if you have a question but not this MOB. I ordered a hose reel and also what they advertise as a high pressure washing gun. It is completely overpriced and no more powerful than a good direct garden nozzle.Once I… Read more
had paid my money, I emailed them three times and not even a reply. Their stuff is expensive to be honest I don’t rate it. No better than anything else. I would not go near these guys. 2 pint heads in 10 gallon hats.
Cheap plastic sprayer nozzle ring breaks within a few weeks. Aussie Hoses claim they don't warranty their sprayer nozzle, which is in violation of Australian Consumer Law. I have no complaint about the hose or reel, but without a working spray nozzle it's pretty useless. I will buy an actual professional brass spray nozzle and chuck the Aussie Hoses stuff in the bin.
Purchased 2 of these and on both occasions, i purchase the most expensive package that included free install and 1.2mtr connection to the tap, all that was provided was the hose drilled in to the wall. Upon calling the installer i was met with threats and abuse. I will never ever consider this company and I dont know how they are still in business they are not to be trusted.
Recent reviews
Order on Line Good Communication Updates Re Confirmation Of Purchase And Install. Competitive Price for a Quality Product. Installation, Highlighting Best Use, a 10. Happy Customer. Show reply
John from Aussie Hoses did an excellent installation for me. He communicated well, arrived at the time he advised, and provided a thorough overview to ensure we get the best out of our new hose system. Great service and professionalism throughout. Thank you John. Show reply
My newly installed Retractable hose is a game changer or should I say life changer! Absolutely amazing! Elias came and did a fabulous install that was quick and no fuss! Thank you Aussie hoses for such a brilliant product and service! Love hosing the garden now ✅
We got two hoses and reels, at great expense, at the beginning of last year. They’ve both been leaking for a while at the sprayer connection, but I just washed the car with the front garden one, and the hose connection leaks so much I am as wet as… Read more
the car. I now have the same issue with the back garden. This life time guarantee/warranty they offer is rubbish.
Follow-up · The guarantee only applies to the hose - not the fittings, nozzle, or the springs or the hose container. In our case the nozzle leaks badly where it connects to the hose fitting… which isn’t covered. And when parts needs to be replaced they charge high postage. This guarantee is so selective its not worth the extra money we paid for what we hoped was a quality product.
So they want me to pay the postage and a ‘surcharge’ and as you can see the hose sprayer leaks when… Read more (+4 replies)
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Hi ads1212, we do apologise for what you have… Read more (+2 replies)