Shade Australia

The staff were great with my questions and some changes that I needed. And the order was wrapped and protected well and very quickly delivered. Great work, thank you all. Show 3 replies

Shade Australia - great service and product – Update to my review last week - we were astonished when the umbrella arrived yesterday via Allied Express. We expected the shipping to Perth to take a few weeks. Super-fast delivery thanks to prompt despatch from Shade Australia. I mean, Australia Post takes 3 weeks just to get a letter across the country, so we were delighted with the speed of… Read more ·  1

this delivery. So, the umbrella itself ? Perfect! 3 x 2m rectangle works great, looks great. Seems good quality (time will tell), and the cover is a good purchase for a few extra dollars. The only thing I'll point out is that we ordered "French Grey" and were expecting it to be darker and well, grey ! It's not a big deal, just be aware there are variations in fabric colour (as stated on the website), and this one is a pale neutral x grey sort of shade. It looks smart against the charcoal post and arms though, so I'm not unhappy. The tilt mechanism works well and is exactly what we needed. So all up, thoroughly impressed with Laura, Shade Australia, Allied Express and the actual Shelta product. If only all businesses could be so efficient !

Great knowledge and service – I wanted an umbrella cover for an extra large cantilevered umbrella. Shade Australia were knowledgeable, pleasant and very helpful. This was not my experience with another supplier (Burning Log) who I had first approached. I had called Burning Log and explained what I needed and they said they had one in stock so I put a deposit down on it… Read more ·  1

and went to pick it up. However, when I went to pick it up it while it was an extra large it was for centre pole umbrella not as I needed, and had told them, for a cantilevered umbrella – when I pointed this out I was referred to another (more experienced) sales assistant who agreed it was not the right cover but she then tried to sell me that another cover which was not only the wrong size (medium instead of extra large) but was also not for a cantilevered umbrella). It was only when I again pointed it out that they consulted the table indicating covers for various umbrella covers and agreed I needed an extra large cantilevered cover. They said they did not have any in stock.. All very frustrating - as including driving time was over an hour and a half of my time.

I then went on line and found Shade Australia. I called them to ensure I got the right cover. The sales assistance was so helpful and knowledgeable. They even looked up my umbrella model number to confirm that I was ordering the right cover.

The cover was posted to me and arrived a few days later. It was spot on and so easy to get the right cover

Clearly it pays to go to the experts - I only wish I had gone to them first time but will definitely use them again if I ever need any of the products that they sell.

Dissatisfied customer – I ordered a Savannah Cantilever umbrella online on 22nd February, and paid online. The website stated, and still does today the 10th March, that most colours are in stock and available for next day delivery. On 24th Feb I had an email from the company stating the umbrella was not in stock and there was only one colour available (which I did not… Read more

want). When I phoned I was told the Black Savannah was not available until mid year. No good to me as this was required for a function. I found a similar one in stock in Brisbane and purchased. I phoned Shade Australia on Monday March 1st to get a refund. No problem! A credit memo was emailed to me within the hour, and I expected a refund within 4-5 days Max. So, today is 10th, still no refund! Phoned to be told the refund wasn’t put through until the 8th March. If you can write and email me a credit memo, you could process a refund which would take all of a minute! The excuse was “we are moving”, which was also the excuse on 24th Feb. Are you running a business, because quite frankly Shade Australia, you’re not doing a very good job of it.

I ordered a new Shelta umbrella, and not only am I thrilled with the umbrella itself, but I am very impressed with the service and speed of delivery (with the product arriving earlier than expected). Thank you! Show reply

Great experience with this company. Clear and accurate communication, phone answered by a person who knew what they were talking about selling a quality product. Show reply

Replacement umbrella canopy ordered on Friday 19 Dec 2025, delivered two working days later on 23 Dec just prior to Christmas. Thanks for the super prompt service. Much appreciated with family arriving for Christmas! Show reply

Wouldn't order online from them again!! – Customer service lacking for online order. Delivery was incorrect. No responsibility or care provided. When correct item received, umbrella is dirty with dust markings and air vent piece of material not in a good state. Probably received ex floor stock or an umbrella used for staff bbq's. Such an unpleasant experience, not bothering to request a… Read more

return of this used item as it's not worth the stress. Overall quality is good, just go in store rather than buy online.

Lengthy and poor return service of faulty item – I purchased a Shelta outdoor umbrella and when i unpacked it discovered it was ripped in 4 sections of the fabric. I arranged for return of the umbrella however as it was Christmas/New Year period the return was delayed as the store wanted to avoid higher freight charges meanwhile expecting me to wait until early January to arrange for a return… Read more

pick up. The umbrella was returned 8 Jan 2022 and I have only today received my replacement umbrella which looks very similar to the one I returned. The company held my money for 3 months whilst I went through this process. Not ideal but just happy it's over. I made 10+ follow up calls in January and expended a lot of energy which could of been avoided if Shade Australia at least acknowledged the error and sent me a replacement earlier. The process so me the consumer be out of pocket and without a product for 2 months :(

Unacceptable service – I ordered this product early October and it was explained it. would only be a couple of weeks before delivery. The funds were debited from my account, however it is now almost January and I still have not received the product. I’ve made several calls, and have been promised that I will soon receive delivery. I keep getting the runaround, and… Read more

wish I didn’t order through this company. Now similar products are sold out due to summer, I ordered a shade. Now I can’t get it from other suppliers. Empty promises, poor service, no follow up. Don’t purchase from these clowns.

We are incredibly happy with our outdoor umbrella. It is super high quality, very easy to use and came with a well designed cover. The staff were so helpful and knowledgeable. Absolutely recommend to anyone and everyone! Show reply

The customer service at Shade Australia was outstanding—friendly, efficient, and easy to deal with. They helped us choose the perfect umbrellas for our needs, and delivery was impressively quick. The wind-up mechanism and base are sturdy and secure, and the umbrellas look fantastic in our space. Show reply

Strongest umbrella I’ve ever owned—it’s coping beautifully with my breezy terrace, excellent product. Arrived promptly, and it was easy to unpack and install. The opening mechanism is heavy to operate but that’s a small price to pay for its evident sturdiness. Very pleased. Show reply

I can highly recommend Shade Australia! Excellent communication and service. The umbrella itself is of high quality and assembly is straight forward. Would recommend to anyone looking to upgrade their outdoor space. Show reply

Great product and well priced. Superb quality; exceptional customer service; friendly, professional advice . . . I could go on but you get the picture! Totally recommend Shade Australia. You won't be disappointed Show reply

Service from the time I called and placed the order was outstanding and the umbrella is of excellent quality. Thanks again and I would definitely use this company again Show reply

My phone enquiry was answered promptly, my order taken and the pick-up from their premises in Ingleburn was quick and efficient. This was my second order, as I had been pleased with the quality of the first. I have an unusual use - using 1.8m, 90% cloth vertically to divert cold air and frost from a lower part of my vineyard. It works! Show reply

From the very start this project was an out of the ordinary request and not something Shade Australia would normally undertake. Mark, from Shade Australia was my original point of contact and was so understanding and helpful it made the whole process painless. I could not be more pleased with the end result, it truly has exceeded my expectations. Show reply

Extremely helpful. I was looking for a new umbrella cover. The gentleman I spoke to had all the information to hand and was most obliging. A very pleasant and successful interaction. Thank you. Show reply

I contacted Shade Australia, asking if they could provide a shade to cover my greenhouse. After providing them with photos and a desertion for what I needed, they produced a shade that covers the greenhouse perfectly. Their expertise enabled me to get the appropriate material needed to do the job. Shade Australia were only too happy to suggest alternatives and their communications could not be faulted. Show reply

Communication was amazing...Shade go over and above to keep you updated every step from purchase to delivery. The umbrellas were a great price are super cute; the grandkids loved them and can't wait to see the rain through them. Highly recommend buying from Shade Australia. Show reply

I needed some shade cloth for the purpose of creating privacy for a family function. I met with Alec and he outlined the options available and how I might best use the shadecloth. He also talked me through the best attachment options. He was knowledgeable about the product and his demaenour was highly professional. Comes with my highest recommendation. If you need shadecloth or a good umbrella get in touch with Shade Australia. Show reply

I'm really happy with my umbrella thank you! It's as described, great quality and was delivered promptly! I can use it for both sun and rain - just what I wanted it for! Show reply