Mum To 1
Customer service was fantastic, delivery as promised and couldn’t be happier with our new hose. Finally no more kinks in my hose with the added bonus of higher hose pressure too!! Thanks so much.
Great service and fantastic product ( weed puller )
I ordered a weed puller, we had a little problem with postage being my fault. The team at Hoselink worked out the problem and sent me another while the first one was being returned.
As for the weedpuller it’s a great tool and works well
Great customer service
Purchased a 'no-kink' garden hose some years ago, the plastic became very 'sticky' and unpleasant to handle. I emailed HoseLink a week or so ago and got a rapid response: this hose was discontinued because of the problem I described and, if I could provide some details (which I could) they would replace the hose with an equivalent value one. And they DID! Received it today, postage paid! Thanks, HoseLink! I am impressed and grateful.
worst product ever
Poor quality product. No after sales assistance. Parts break and fall apart. Customer blamed for faults. No refund offered. Told to back to person who did installation .They told me to contact Hoselink directly. Would never recommend to buy.
Excellent product-excellent service
I purchased a 15 meter Hoselink retractable reel in September 2016. A few weeks ago a roller collapsed in the unit and the hose was difficult to retract. I contacted Hoselink to see if I could get parts to repair it. I spoke to Lauren who was very helpful and after after confirming the problem suggested I send the reel to Hoselink and it would be repaired free of charge. 2 days later, I received a call from Ryan who told me about the fault and how it would be rectified. The reel was returned to me after 2 days and it works perfect. The perfect example of, "you get what you pay for". Had I purchase a cheap reel, I would have more than likely have thrown it out. No fuss and excellent service from Hoselink staff. Thank You.
Purchased 25m retractable house with cover mid May for our small apartment block. Within 2 weeks the resident who maintains the grounds said "I thought you took it down".......
Didn't even get to to use it once, car is still dirty!
Locked with stainless bolt and locking nuts but it's gone....thief left the bracket!
Maybe they'll be back.
They know quality!
Flawed distribution and delivery
I purchased a retractable hose reel about 6 months ago for over $300, wanting the best gardening watering hardware. The hardware itself is pretty good, but there are a couple of major flaws in the overall product offering:
1. No free deliver for item under $30. So I had a broken connector (after my 5 year old dropped it on concrete with the heavy sprayer). The replacement part is $7.9 (not cheap) but deliver is another $6.95. And since you can't buy them in any physical shops, so I had to fork out $14 just for a connector that I could get for $3 if I had gone with another reputable brand from Bunnings.
2. Delivery used to be pretty fast, items were sent by next business day and delivery in 3-4 business days. But this time round, it took 4 business days to send out the item (in stock), Australia ETA indicate that I will only get it 10 days after my order. So no watering for 1.5 weeks. Not going to be good in the summer months!
Would I have bought this if I had the choice? Probably not.
Suggestion: free and fast delivery for all items, or make them available in major hardware stores.
Spray and Grass Fertilizers
I ordered a new Hoselink Spray & 2 containers of Grass Fertilizer on Tuesday May 14th and received them on the morning of May 17th , I live on the Gold Coast , Hoselink are in Brookvale NSW that is exceptional service , but not only that the products are superb quality , just like everything from Hoselink , Quality you cant go past,Thanks Tim & Team
Flow controller leaks and trigger seizes up .
I have a Hoselink reel , hose and hand trigger unit and generally very happy with the unit . The exception is the the plunger for the trigger seizes sometimes and i have to dismantle the assemble and free up . The worst part is the hand piece is porous and small pin hole size leaks spray all over the place so i obvious need a new one . I live in the Illawarra where the water is soft .
Hose became sticky with time
After a while my hose which was yellow faded a lot and the surface of the hose is sticky and become very grubby with dirt and grass sticking to it.
I bought hoselink with thirty mtr hose plus a green classic sprinkler. I have spoken to two staff about the fact that the sprinkler does not spray to six mtr capacity as advertised, it sprays probably a third, I was sent a replacement it does the same, second staff member offered a refund for sprinkler also said it was obviously my water pressure so I checked it out. With a normal thirty mtr hose and my sprinklers I have excellent water pressure... it is the Hoselink hose itself which cuts the pressure dramatically so in conclusion I feel very disappointed with this product and would not recommend it anyone unless someone comes up with a better result for me
Thank you for your time
Hi, I just want to thank you guys for your FAST FREE SERVICE ,I just bought the starter Kit, my hose used to come of the old connection,it used to drive me nuts,had to run to the main tap to turn the water off.THANK GOD not anymore.THANK YOU HOSELING, the Starter kit is a dream come true.
Other companies could learn Customer Service from Hoselink!
I bought an item from Hoselink that turned out to not be suitable for the task I bought it for - not an issue with the product, it just wasn't right.
There were no issues with returning the product for a refund.
I have had far more problems trying to return faulty items to other sellers. Well done, Hoselink - other companies could learn from you.
Excellent Product, Excellent Service
Thank you to Hoselink once again for fast replacement of parts. Your products are excellent, and your service is excellent. I would not buy anything else these days. Nothing compares.
Flow controller Issue
Awesome little device to have. Saves having to keep walking back to the tap to adjust or stop the water flow. The one issue I have with these fittings, and I'm sure I am not alone here, is that the plastic control handles on 2 of these fittings have not lasted long and snapped off. A more durable control handle instead of the flimsy thing that is there now would be very much appreciated.
Purchased online the 30metre retractable hose reel deal $229 with free gifts valued at $80.20.
Order placed and then I read my invoice. Billed for 30m and invoice states 25m? Chat online was slow to customer service and I was treated as if it was my mistake. I informed the customer service representative the issue and yet he still made a big deal that it was my error in ordering. I requested a refund and the chat ended abruptly.
What a Birthday Present.
Been watching your ads on TV for past few years and saw the product range grow. My Family asked the usual question this year.... What do you want for your 65th Birthday? This time I didn't have to struggle or just say don't worry about it and end up with a book and some clothing I didn't choose. I had just seen your ad with the Retractable Hose Reel plus your limited time free gift pack so bingo I surprised them with an immediate answer. I place the order online late afternoon on a Wednesday and the package arrived on the following Tuesday, would have been the Monday but that was a Public Holiday. Brilliant. Well packaged, great instructions and no problem installing with all mounting hardware supplied. There is that feel about all accessories of quality and built to last. The supplied catalogue shows you have all things covered and I am sure I will be online again to expand and add some innovative bits and pieces to my new tool. I certainly won't be looking at the other method of hose connection. Well done Tim, Family and Employees for a great product range and service. I read your history on the web page, you've had your ups and downs and now ups, great to see for an Australian Company. Cheers
I had a minor issue with a connector on my 16 month old hose reel. I rang the company; explained what had happened, and it took less than 30 seconds for them to confirm my purchase, check my current address and advise that a replacement would arrive by post within 3 - 5 days. Much appreciated professionalism and integrity.
I have ordered the hoselink spray, it arrived on time and did the job that I was expecting to do.
It looks so sturdy that it will live a long time with me.
My plants are already saying thank you.
Another thank you from me as well.
Another dissatisfied customer!
Despite all the hype I found the products don't work as they should. I was happy at first so bought more, spent a heap of money, only to find they began leaking at all the connections. So much for their guarantee. I began an email conversation with a customer service officer which despite her efforts lead nowhere, so I'm severely out of pocket, and have to go to Bunnings now to start again.
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