Reviewer Photos & Videos
Have been using Hoselink Products for several years. My original purchase of a 30m retractable hose is perfect for the job and still recoils well with no leaks. My original pistol nozzles still work quite well. They have need an occasional service (ie. lubrication) but the gel provided by Hoselink has done the job. My wife prefers these nozzles but I prefer the 7 function spray gun I bought in the Water Wise Starter Kit. Have just received a new 25m retractable hose to replace a non Hoselink product that has started leaking. It was very easy to...mount the new Hoselink Wall Bracket which I have attached to a wooden post. I have also previously purchased some of the Fertiliser Products which will be used shortly. Have also purchased several other items (Weeper Hose, Car Cleaning Brush, Hand Scythe to name a few) and all work very well. All orders arrive in very quick time and I have no particular complaints other than the Click On Adapter for non-Hoselink products needs a bit of encouragement to engage properly but it may well be the quality of the other product, not Hoselink.
Don’t be fooled!
Don’t buy hose link! I was given a hose link package, ie, hose, two trigger nozzles, connectors etc. once you getHose link connectors , all your click on fittings, that most people have, are unusable! Unless you purchase click on adapter. I purchased click on adapter from hose link, it sat in the shed for about year and a half, before I connected it, after a short while, it cracked up, as basically, it’s cheap rubbish, similar to other Chinese plastic parts! Phoned hose link, spoke with a lady, she said sorry, out of warranty. The two trigger ...nozzles also failed with in a year, once again phoned hose link, they sent replacements, which again failed within a year. Apparently, they are unable to withstand frost, and fail. Spoke to a lady, requesting that hose link manager phone me, still waiting on that call! The products are Alsovery bulky, once assembled. Do yourself and our planet a favour, spend the extra money at the start, buy brass fittings, and you won’t be on the plastic throw away and repay roundabout!!
- Verified customer
What a great company and product
I bought 7 hoselink retractable hoses of various lengths for round my house and most of them work perfectly. 1 stopped retracting after only a few uses - I called hoselink and when I described the problem they were super understanding and just sent a new one out straight away - I was just so blown away by the level of great customer service that I left a review straight away! Just next level.
we recently received Hoselink hoses as a gift which we wanted to upgrade to retractable, when I called Hoselink they were excellent & very supportive, provided us with a reply paid label and we had our new retractable hoses within the week along with our free Ned Kelly kits which were a bonus at the time of our purchase/upgrade. We were very impressed with the honour & integrity we experienced at Hoselink. We haven't used the hoses yet, I'll post after we move to our new home & give them a run
I would actually give it a 4 1/2 star rating as I have found that at around the 2 year mark the triggers on the multi stream spray guns don't turn off properly and want to keep spraying, but this isn't a major problem as it is so easy to turn it off with the flow regulator.
Excellent Customer service
I was experiencing a slight issue with a hose link product (Self Filling Dog Bowl). I went online to the live chat to discuss my issues. I spoke with Kirsten there and provided my problem and asked for advice. The response I got was... we are sending you a new one!!!! What a fantastic response to a customer!!! I wasn’t expecting that and I haven’t experienced excellent customer satisfaction like that in a very long time. Thank you Kirsten and thank you Hoselink, this type of service is a dying trait and needs to be acknowledged. FYI, the product I have is excellent, it was purely a small malfunctioning pin. Again a big thanks to Hoselink and their employees.
Worst quality imaginable
I have purchased countless connectors, spray guns etc from this company and every single one develops leaks or quality deteriorates rapidly after a few months of use! Clearly they have chosen to implement no quality control and manufacturing in the lowest quality standards to maximize profit. I will never buy another hoselink product.
On to the fourth hose end, this time a huge bubble popped!, this is my second review, points being hose sprayers keep leaking into my shoes and breaking; hose constantly kinks; hose reel is way too hard to keep pulling out, so can’t be used, and l have two that are both the same. So to sum it up, l don’t recommend this system.
An excellent product, far superior to any rivals, and so generous. After we lost our home and everything in it in the NYE bushfires, Hoselink duplicated our previous order free of charge. We were impressed with the product - a 30 m retractable hose with accessories- before and now we have even more reason to praise this company.
Difficult on-line ordering process and poor phone service
Firstly, I have no problems with the products, but stupidly I tried to pay using a direct bank transfer rather than other methods. This resulted in some very confusing messages including one asking me to email my order number to you after I paid. 5 days later still no despatch email so tried to phone but was told to call back later. Did that only to wait over 8 minutes to be put through. Order apparently was despatched but I was not advised until I rang.
I love the misting system and timer!
I love the misting system! I bought this for my bird cage - I love the timer I bought with this system as it gives great flexibility with both the run times and regularity. The only thing I would like to see added would be the option of additional components such as joiners such as a T joiner enabling more flexibility when setting up the system. Regardless, it’s a great system which was easy to set up and easy to use.
These things are unreal!!
I live where there is extremely high water pressure and was sick to death of getting soaked every 30 seconds with the nozzle bursting off. I've easily spent hundreds on fittings trying to fix the problem, from high-end plastic ones to the expensive brass fixtures.
In comes hoselink.
Purchased the water save kit of the fittings and the nozzle. since then I've never had a fixture bust off. instead, I've got the issue of a fairly new and expensive (non-hoselink) hose bursting open at the seams. Yet the hoselink has not even seeped one drop of water from the connections
Amazing product for a surprisingly reasonable price.
Another outstanding product.
I have been a customer of Hoselink products for a few years now, and I cannot praise this company enough for the quality of their products, but also for their outstanding service. Always very helpful and courteous. I can thoroughly recommend this wonderful company to all. Don Thompson. Berry. NSW. 2535.
This was meant to be the best thing I have ever bought, but it wasn't to be. My first self-retrating unit was purchased about four years ago. After about six months, the unit jammed and I could not get the hose in or out of the housing. Instead of contacting Hoselink, I opened the housing unit to try and fix myself. This was my mistake. The unit ended up in the bin. I then ordered another unit which I battle with everytime I use it. It never full retracts. It takes about 8 attempts before I can get this to occur. I have contacted Hoselink and r...elayed what is written here. The service is impeccable, but an unaligned winding arm solution that was provided has not resolved the issue. The hose tangles when retracting, meaning this product is far from effortless. I interchange the Hoselink products regularly and just as regularly the black 'o' rings fall out and go missing. Very disappointing.
Hoselink Retractable Hose that will not let you down
Some 8 months ago I purchased a Hoselink Hi Flow Retractable Hose, as I never did the gardening and thought it would be the best option. It did not let me down, never involved in doing much gardening I was very happy with the flow and the retracting hose reel. I was so pleased with it I purchased another one in December 2019. I also had an occasion to ring the service centre of Hoselink who very helpful in advising me as to why it was dripping, and after the conversation I realised a little rubber insert had dropped out and that is why it w...as dripping, definitely not an issue. They deliver free of charge which is an extra bonus. Previously, buying the Hoselink I had purchased an opposition brand sprayer which broke after 3 uses. They may be a little dearer than the products in stores, but my experience in any thing out there today, is good quality products last and last.
GIVE THE BUYER THE CHOICE!!!
I have purchased from Hoselink in the past and have been quite happy with the quality of their products. On 8 January 2020 among other new items, I also added their 30m retractable hose to my collection of Hoselink watering products. My only issue with it is that it comes in a bundle which includes a multi-function spray gun. This item is totally useless to me and I would have much preferred their Flow Control Spray Nozzle. According to their catalogue both guns retail at $29.90 so it would not cost any more or less to include the spray gun tha...t the buyer requests. I therefore had to purchase the additional Flow Control Spray Nozzle while the multifunction spray gun is hanging up in the shed still unopened in its plastic bag and will most likely never be used. It is by no means about the money but rather the complete waste of it all. I also purchased the Hoselink Blaster high-pressure water nozzle which retails at $13.90 hoping this would provide the same pressure as my $1 plastic high-pressure nozzle that I purchased from Bunnings a few years ago. Unfortunately this was not the case. While the Hoselink Blaster does give a bit more water pressure than a regular spray nozzle it is nowhere near the high-pressure that the $1 plastic nozzle provides. It’s not even close. All in all I still love my Hoselink products.
good tool, little competition
In looking for a root waterer, I found other vendors no longer offer such a tool. I have a number of Hoselink reels, connectors, etc. so it was an easy choice. It works well enough. I do find that I often have to change location to avoid small stones in the soil as it stops progression downward. Occasionally, I get a piece of mulch in the tube that can be tough to dislodge. Having said that, I have many shrubs and trees that appreciate the attention, especially our rhododendrons and hydrangeas.
The reviewer stated that an incentive was offered for this review
- ‹ Prev
- Next ›
Questions & Answers
where can I buy a Hoselink hose guide in NEW ZEALAND.
Your website won't let me enter a New Zealand address
Thank you for getting in touch. Unfortunately we only sell our products directly through us and not through any retail stores. We are not currently shipping to New Zealand as we are looking to improve the shipping process for international deliveries. We are hoping to start shipping to New Zealand again soon.
Thank you again - The Hoselink Team.
the hand gun trigger will not shut off when released. I purchased the hose reel about two years ago, is there a solution to this issue?
Thank you for contacting us. We do recommend to service the 7 function spray gun every 6-9 months.
Please find attached a link on how to service the spray gun https://www.youtube.com/watch?time_continue=1&v=DaCVsfYH--U&feature=emb_logo.
Please don't hesitate to contact our customer service team if you require any further assistance. Kind regards, The Hoselink Team
Hi Hoselink team , Is there a replacement hose for hi pressure Washer evo works 2100 Model number #3660 excellent machine . Would love to fix it . Is there instructions to do this as well . Thank you
Thank you for taking the time to leave a review.
Unfortunately we no longer stock this particular pressure washer. We do still have some spare parts for them though and if you contact our Customer Service team we would be happy to assist with this.
Thanks again, The Hoselink Team.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.