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You can't beat this mob for service!
I have a 'very old' Hoselink set up. the connector between the handsprayer and hose was leaking.
I nearly turned myself inside out trying to fix it. Ordered a new washer set from HL. Didn't have the ones required.
Tried to explain the situation. Anyway, Matthew was right onto the problem, and finally said, "Look, I'll just send you a new connector kit, and that'll fix the problem".
Way to go, Matthew!
So, that was a home-run for HL today, and for me. I will never buy any other product of this kind, except from HL.
Brilliant service, and the products are real long-time products.
Would've put a 'proof of purchase' photo up, but my $20 candy-bar job doesn't do good pictures.
Stand up weed puller- best garden tool!
I love this garden tool! So easy to use and very effective- pulls the whole root system out! Did not think it would work as well as it does! My new favorite garden tool
Always the best quality
Purchased metal box retractable 30m hose reel. Better than anticipated, high quality product and so easy to install. We have many Hoselink products over many years and continue to recommend the quality products to all our family and friends.
Truly the best of the best.
An ok product, nothing more
Hoselink has a clever connector, but their products make the hose heavy and impractical. Also, the connectors leak over time, so having to refit (using hot water to soften, etc,) is annoying. We have gone back to using standard click connectors; cheaper, lighter, and less $$$ has to be spent on additional connectors for sprinklers and such.
I found it very useful, particularly for using on our caravan. Great product, would highly recommend. Now have several of their products.
Please make all parts of this product as spare parts. Please make these parts in Australia. We are now trying to buy ONLY Australian MADE products. We are happy to pay More. Thank You, Stuart I only just recommend your product!
Works a treat
This is great for washing the car and then being able to put it away so it doesn’t become an item of interest to those passing by. The hose has a small diameter but that doesn’t reduce the flow significantly. Very happy with the purchase
Reels are great but the fittings are rubbish
I have 3 hoselink reels and a decent collection of fittings purchased over several years. The hoses, reels, and multifunction sprayers are great but the fittings leave a lot to be desired.
Every single fitting I have leaks and a couple have gone very brittle in the sun and have bits breaking off them, which is a shame because it would be expected hoses and fittings are exposed to the sun.
I have changed o rings which I found to be a short-term fix and they soon start leaking again.
Having said that, I have contacted the customer service tea...m in the past and found them willing to help and send replacement parts but calling them should not be necessary to get the system working as it should. As it stands today I have leaking fittings everywhere I look, which is very annoying.
Minor issue sorted in a way that ensures I am loyal for life.
These people supply a great product and know how to deal with their customers. Had a problem, due to a damaged 'o' ring, my reel had a leak. Rang the number and got a version of customer service that only comes from companies that have a happy workforce who are proud of the product they supply. How it should be done.
I keep going back because they’re so good!
This is the 3rd Hoselink hose reel I’ve purchased. I’ve bought other brands in the past because they’re slightly cheaper but they fall apart within 2-5 years. I still have my original Hoselink reel which is over 15 years old and still going strong. The last two Hoselink hose reels I purchased have been the Hi-Flow model as I’m on pump feed and the pressure is very low. The Hi-Flo hose makes a big difference in this situation. Lastly, the Hoselink connections are fantastic. I use traditional hose connections at my friends and families houses. Th...e traditional connections slip off and leak. You don’t get that with the Hoselink connections. I don’t know why everyone hasn’t changed over. Don’t waste your time and money buying anything else. Buy Hoselink. You’ll be as happy as me.
Service with a smile
It's one thing to have outstanding products, as Hoselink does, but to match that with outstanding service is another thing...i ''dipped my toe in the water'' with a Hoselink starter connector kit over a year ago...suffice to say i was hooked, and subsequently purchased the flash new charcoal retractable hose reel, but when i wasn't sure whether my wall would support the bracket/14kg reel weight, i bought the standalone post and leader hose...fortunately i was able to attach the reel to the wall in the preferred spot, without a drama, therefore ...i had no need for the post/leader hose. When I enquired about a return through the customer service portal, the Hoselink team responded to me immediately, not only did they offer a full refund on the unwanted items, without a quibble, they said I could keep it! Five-star service.
Hoselink’s products are great, we purchased the reel & hose , cover, spray nozzle & long handled spray nozzle.
Customer service is fantastic. I would recommend the products.
These guys totally stand by their product
After several years my hose spray started leaking. They sent new parts free of charge! And I only rang to buy a replacement. THATS service.
Excellent & the best.
Packaging really good & works as said & very steady & great product. Keep up the good work. Impressive with excellent quality too.
The reviewer stated that an incentive was offered for this review
High quality product and service
We inherited some Hoselink hoses and I have found them to be by far the easiest to use in the garden. We've since purchased more products, including solar lights, hose reels and attachments. It’s so good to deal with someone who values quality products and values customers. Our goods arrived very quickly, no fuss, and packaging and instructions were really good. The website is very easy to negotiate with plenty of meaningful information. Couldn’t ask for anything more. Thanks, we’ll be back.
Questions & Answers
Do you need to take it inside in the winter?
Thank you for your question here. If the temperatures where you live get to below freezing level (0 degrees) we recommend bring in any of the accessories you have. Leaving them out with water inside may cause the water to freeze and potentially damage them. If it does not get to freezing or below freezing temperatures this is not nesscarry.
Kind Regards, Hoselink Team
My hose link connector to the hand held nozzle comes apart under pressure
the two small 0 rings are not holding. Joe
Thank you for reaching out.
Please call our customer service team on 1300 900 617 so we can assist you in this matter. Our hours are Mon-Fri from 9am-5pm.
We look forward to hearing from you and getting this sorted.
The Hoselink team.
Where in WA can I purchase the hose fertiliser mixer? I am located in Madora Bay 6120
Hi there, Unfortunately we do not have a retail store in WA. We are mainly online with the exception of our Showroom in Sydney on the northern beaches. Sorry for any trouble there. If we can help further please let us know ! Thank you, The Hoselink team.
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