Hoselink

Hoselink

4.6

1,279 reviews · Statistics

PositiveNegative
88% · 1,131117 · 9%
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Return Claim MadeYes (36) · No (364)
Product Quality
4.5 (406)
Customer Service
4.6 (361)
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Reviews

Cheese O.
Cheese O.

Great product. Great customer service!

Brought the 30m retractable hose. Didn’t realise I would lose pressure due to the length of hose. They replaced with hi flow hose after 6 weeks of use at no extra cost. Excellent customer service on the phone too, I think her name was Natasha. Highly rate this product and company. Cheers

  • Return Claim Made: Yes
  • Store Location: Sydney I think? Maybe manly Warringah?
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Lynne T.
Lynne T. Canberra 2600, ACT · 7 posts

It can't be attached to my tap

Very disappointed that my new Hoselink hose can't be attached to my tap. It's pretty useless to me and I will have to find someone to give it away to.

  • Return Claim Made: No
  • Store Location: Online
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Hoselink
Hoselink · 
Lynne T.
Lynne T. · 

Your customer team via chat told me to get a new tap installed. The cost of a plumber to do this is prohibitive. You should have information on your website to say that your hoses are unable to be used with some taps.

Hoselink
Hoselink · 
Nicolas G.
Nicolas G. Sydney, NSW

Best Customer Service in the world! Highly recommend all their products!

Over ordered and asked to refund 2 items out of the 7 I ordered and they refunded me and said keep the products as spares. Legendary.

  • Return Claim Made: Yes
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Patricia
Patricia Chapman 2611, ACT

Most pleased with it

I’ve 2 new courtyard gardens very accessible to plants like the watering styles, easy to use

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Stuart Wearne
Stuart Wearne South-Eastern Region, NSW

Customer support

I have had a 30m Hoselink for around a year and I can’t be happier with it. So I bought a second one for the other side of the house. After winter I found that the below 0 temperatures we had through winter had caused my spray gun to start leaking. I contacted Hoselink, who without question told me they were sending me a premium metal spray gun as a replacement. I then asked for a price so I could buy a second metal spray gun for my recently purchased Hoselink and was told as a gesture of goodwill, they would send a second one to me. Thank you Hoselink, your customer service is fantastic.

  • Return Claim Made: No
  • Store Location: Internet purchase
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Julie D
Julie D · 3 posts

Unbeatable Customer Service

I have been using Hoselink products for some years now after being given a Hosereel as a gift. Customer service has always been prompt, and it is always a satisfying experience to be dealing with people who are helpful and efficient. My most recent experience was when I ordered the wrong product by accident, and on contacting Hoselink, they couldn't have been more helpful in immediately sending out the correct item. It is impressive to be dealing with real people who care about their customers. I would definitely recommend Hoselink for their quality products and excellent customer service.

  • Return Claim Made: No
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Western Sydney
Western Sydney · 2 posts

Poor equipment to install

Raw plugs and screws to secure to wall were poor, not strong enough. Instructions also incorrect. Had to spend $30 on hardware to secure. Universal tap fitting didn't fit my tap.

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Hoselink
Hoselink · 
Western Sydney
Western Sydney · 

I decided to share this publicly as your original reply to me when I first drafted the feedback was unsatisfactory and essentially blamed me. Very disappointing.

Andrew
Andrew South East Queensland, QLD

Good product but terrible delivery

I ordered a product on Monday and checked the order status on Thursday. It was still unfulfilled so I emailed the company to ask why it was taking so long. No reply to the email but my order was suddenly posted.

I contacted the company to ask what happened. They said it was delayed due to Father's Day but said it was just a coincidence that it was posted at the same time my email was received.

Terrible communication and service means the product will not arrive until over a week after ordering. Rethink buying from a primarily online only company that takes this long and has minimal communication.

Product Quality
Customer Service
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Broady Cat Mama
Broady Cat Mama · 3 posts

Solar light string is a goodie

Works straight out of the box, good light for a solar string, easy to install and add extension. Will buy more!

  • Return Claim Made: No
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Elderly
Elderly

Upright weedpuller for elderly

Good tool, but the release is very stiff for an elderly person to use. Had to have help to use the release the first few times. After that was good. Should take into consideration elderly people would be using it, as they are not as strong.

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Tracvm
Tracvm Murray Mallee, SA

Love Hoselink products

Excellent products purchased the adapter to use other sprayers etc with my hoselink hose.

  • Return Claim Made: No
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Phil
Phil Sydney, NSW

Good quality products

Have two reels and hand guns and use a lot and need to change O rings from time to time, it would be handy if you had an O ring kit for fittings and hand guns. Will only use hose link products

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John
John

Time will tell

When you purchase from hoselink if you want to connect to anything you need an adaptor.
Would have been good if there was an adaptor supplied with the hose reel

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ROB
ROB · 5 posts

Don't believe the hype.

Have two sets of Hoselink products. First the two hard spray nozzle cast alloy? on/off leavers corroded and fell apart in under 6 months. Binned those. Now after two years of use, the main connections to the spray gun on both hoses are no longer tight, despite changing both rubber seals, they wobble, constantly leak all over you, and come apart in your hand spraying you with water. You try to support Aussie companies, but products like this make you wounder.

  • Return Claim Made: No
  • Store Location: Direct on line from the company.
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trex
trex Greater Melbourne (Outer), VIC · 3 posts

Unreliable attachments

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Hoselink · 

Questions & Answers

Carol H.
Carol H. · 

We have the Hoselink spray bottle, we have followed the steps as shown, but our bottle keeps filling up with water and does not suck out of the bottle. We use the green Hoselink fittings but it still does not work, it only sprays water straight from the hose, it does not go through the Hoselink spray bottle.
Any help will be good. Thank You.
Barry Howarth.

Hoselink
Hoselink · 

Hi Barry,

Thanks for your detailed comments and sorry you are experiencing this issue.

The Fertiliser Spray Mixer does require extremely good water pressure for the water to pass through and suck the solution up, rather than filling the bottle with water. It sounds like this could be a pressure related issue. If you have not tried before, please can you put the dial setting on number 10 and ensure the brass reducer is not being used to see if this makes a difference? If it doesn't, please contact our customer service team on 1300 900 617 and we can discuss the options.

Kind regards,
The Hoselink Team

Guest
cosso
cosso · 

Evoworks compact 1900 pressure washer, model 3620, where to obtain spare parts, and service in AU, and are these pressure washers have the same parts as other brands,as the unloader valve is faulty, and cannot be removed,how to remove this unloader valve ? Thanks.

Guil Beath
Guil Beath · 

Sorry can't help out on this one ( maybe by australia next time)

Guest
Michelle
Michelle · 

Hi,
We have a hoselink battery hedge trimmer. Both li-ion batteries won’t hold a charge. One flashes red and green all the time. The other said it’s charged but only provides power for a few seconds before the power stops. Any suggestions?

Guil Beath
Guil Beath · 

Try cleaning your charge with some still wool & meto,let them dry for a day. You may have dropped the battery at some stage, I did this with one of my batteries & it would not hold charge so I had to get a new one.

Craig H.
Craig H. · 

Where did you get a new battery for the Hoselink hedge trimmer Guil Beath? Hoselink say they no longer stock them and we cannot find a replacement on the internet.

Guest

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