Hoselink

Hi, I bought myself a pair of hoselink ratchet pruning cutters, oh my what a difference they make for me. Us oldies with Arther in the hands have trouble with this type of job but the ratchet makes it much easier. I loved them so much I bought my friend a pair, cant wait for them to arrive to give them to him. And of course the brilliant service from these guys needs to be praised. Thank you.

I purchesed two hoselink Evolve with covers. Once I mounted it on the wall it fell down and broke the backplate. and ripped the cover. I reached out to costumer support two weeks ago and hoped to get them replaced but have still not recieved a response. I have sent 2 follow up mail but has also been ignored. Tried calling and selected a call back… Read more

option but didn't hear anything. It said on their website they usually respond within 1 business day. I am happy with the product so far as I managed to mount one successfully but very disappointed with costumer support. With a premium product and price I would expected more.

I bought the fertilizer mixer bottle without buying the fittings which was a mistake. I then bought the starter kit which includes hand spray and various fitting. These are way better than you will ever buy from Bunnings or a local hardware store,… Read more

all are easy to fit and don't leak, The fertilizer mixer bottle works brilliant and has different flow settings and it doesn't clog up. I wouldnt use anything else other than Hoselink after my first experience using the mixer bottle and spray head

The product is not only superior quality but the support staff are truly professional and empathetic. Anna , has proven to be most reliable and excellent in all dealings . This company is considered , by the writer , to be one of the highest rating performing companies in Australia.

I purchased a hose reel which I have had more than 7 yrs and I am very happy with it. In that time I've had to contact customer support on two occasions, they have always been very helpful and have resolved my issue quickly by sending me out O rings. I would definitely recommend the house reel and this company

I had a problem with fairy lights stopping working after 10 months. I contacted Hoselink and got some troubleshooting suggestions. Tried those, but unfortunately didn’t work. I contacted Hoselink again, who then confirmed that my lights were under warranty and would be replaced immediately. They confirmed my address, and after just a few days, I… Read more

have received a replacement set. I’ve bought several lighting and hose items from them, and the quality and service I have received over the years is excellent. Happy to support an Australian business.

I had a problem with my 20m hose reel, their help was unbelievable, first they sent a problem solving plan, which I tried but I was unsuccessful, there atitude was they could not have done enough to help, at the end they replaced the reel, it is hard to find a company today that will look after their client, and to replace it out of warranty was unbelievable, great to see there are decent companies still out there, but hard to find.

I sent an email to you re your connector not working properly, you fobbed me off with a comment that you would look into it, what a load of poppycock, you say your product is great, its not, your metal reel is rusting on the top also. If i dont lift up the hose when i relocate it on my lawn your stupid arm falls back and stops the flow of water. Well done your PR department, full of you know what! Nic Cadd

The retracting mechanism failed after 6 years of effective use. Bought it in 2016 but stopped using it in between for about 4 years at the new home. The spring broke 6 weeks in of resumption and now the whole thing is unusable. There is no way to fix it. The customer service has offered 15% off the price of a new one which is not enough for such… Read more

an expensive reel. Hoselink have also confirmed that the expected lifetime of their hose reels is 6-8 years (see attached). To me that sounds low for the premium we pay. One could get cheaper ones that last 2-3 summers for 1/8th the price and come out way ahead without having to lock ourselves into Hoselink’s proprietary connectors and other accessories.

Given how much they cost and divided by years of use they have given me, Hoselink is a worse value proposition than, for example, ALDI reels. ALDI reels come with 1yr warranty compared to 2yr from Hoselink but with 1/8 the price. I am sure Bunnings would do even better.

Furthermore, Hoselink ties us into their proprietary connector and accessories ecosystem, which are not cheap at all.

Hoselink reels are one of them that the worse value option in the market. I would not recommend Hoselink reels at all to anyone.

Disappointed with this product My hoselink reel barely made it 5 years and I should have known bc it only had a 2 year warranty- good hoses that are in this price range have higher warranty. It was very easy to retract hose l had no leaks until 3rd year in. It also started leaking heavily from inside the reel itself and there was no way to fix it… Read more

I was told i needed to replace it but the warranty expired . For a brand on the pricier side you would expect it lasted longer. I have now bought a Gardena with 5 year warranty to replace my Hoselink and it’s already cheaper and better warranty.

Good product but, if taking advantage of free postage for purchases over $100, be sure to include a tap connection with the order because they do not come as a standard accessory. Otherwise, you may find yourself having to make a separate order for which you will be charged postage. I do however appreciate Hoselink responding to my concern about the lack of advice in this regard and by reimbursing the cost of postage. That was much appreciated.

Since the early 2000s I have purchased 3 Hoselink retractable hose reels. The product designed in Australia by an Australian family owned company - albeit manufactured overseas - is of exemplary quality. Previous interactions with sales persons have been positive with members providing excellent advice and service leading me to extol the… Read more

business to anyone contemplating a hose purchase. However, my most recent experience has soured my view on customer service. I contacted Hoselink by phone in regard to purchasing a 30m Evolve hose reel. I informed the sales person that I currently have a "Classic" model reel with the wall mount affixed to a steel post and I wanted an identical wall mount. After discussion, I was informed that the Evolve mount has 4 fixator points and a different design to the older models and that if I wanted to replace my (damaged) mount and reel with a product with identical wall bracket I would need to go with the Classic model. When I unpacked the box the included wall mount had mounting points in each corner rather than the 3 triangle configured mounting points of the existing bracket. Instead of a 5 minute swap out I had to source additional parts and make modifications taking around 2 hours. As at today's date the Hoselink website shows an image of a reel mounted with a triangular configured wall bracket. Very disappointed in the product knowledge of the person taking my order on 6 November 2025.

Product good - paid $120 to install initial unit but no follow up Warranty replacement. Had to get someone to set up. Hoselink is a big company now and I feel subcontracting out dilutes my future enthusiasm for the service.

Hose itself is fine, but spare parts can only be bought online and posted out. Accessories do not come with the specific adapters to fit them to your hose meaning having to order spares online and pay $8 shipping after receiving your accessory. Surely there can be statewide spares stockists to allow same day purchase

I purchased the 30m retractable hose in black 6 months ago and my watering life has become much, much easier. Perhaps I could have gone for the 20m for my space... but I can water the front now. I did have an issue with attaching the connector to the wall. The design of the connecter has curves, making drilling in the holes very tricky and forced… Read more

the screw on an angle. Luckily the Hose link helpers were exceptional, and helped me trouble shoot and provided a new set of screws to replace my now broken ones. 100% recommend. The hose is secure and is a joy to use.

Hate my hoselink. I have never watered without it kinking. And i mean never, its lasted well but it also incredibly heavy to pull out of its housing. Today is the last day i will use this b**** of a thing Im off to buy a new retractable hose!!!!

We had a leakage with our 30M Hoselink. Less than 12 months & not much use. Contacted Hoselink who identified the problem as unfixable. Don't worry, there is a 5 year warranty, and we will send a new one as a replacement. No arguments, no long & drawn out correspondence. They addressed the matter! Now THAT is Customer Service!!!!

I would rate 1 star if I could. Nothing but issues with their products and support. I bought the spray bottle attachment last year, the fittings don't even fit together so it is useless. Won't be buying a product from them ever again.