Hoselink

I have 3 hosereels - 10, 20 and 30 metre reels. My 30 metre reel stopped retracting and I found the issue after going to the hoselink website and after following some instructions realised my issue was not solved this way. I went back to the website, a chat window popped up and Ryan diagnosed the issue in just a few mintutes then emailed me a video on how to fix the problem myself as my unit is out of warranty. Awesome service thanks Hoselink your products are awesome and thats great customer service. Keep it up.

Have purchased many hoses and hose reels over time, some cheap others expensive. While my recent hoselink highflow hose real is one of the more expensive it seem the quality of this product exceeds expectation, I'm confident in time I'll have proven this to be a good choice.

I like the hose couplings; they're good. Their attachments however are second rate. Customer service is appalling and whenever I've complained I've never had an apology yet, just lots of self justification. Hand held spray guns don't turn off properly and I've just wasted many litres of water because of this, again, in a drought! Not possible to buy the couplings anywhere else but the attachments should be bought elsewhere. I dislike this company very much.

I’ve had 3 or 4 of the Hoselink basic kit hose guns and whilst they work perfectly for a short time they start to cause problems. They use a metal O ring inside and it rusts and breaks apart. The parts end up within the chamber or work their way into the nozzle. This causes hosing problems as you don’t have a straight flow and sometimes the hose won’t shut off. I don’t know how many times I have pulled the gun apart to repair it. I would have thought that they would have had feedback from other customers and used a stainless steel O ring but this hasn’t happened.

Received my Hoselink as a Xmas gift from my children. I LOVE it! Had it for a few years & needed a replacement Trigger Gun. I rang yesterday 19/9/19 & it was in my mailbox TODAY 20/9/19!!!! Best service EVER & NO DELIVERY CHARGE! Thanks so much for great Customer Service.

Found it easy to connect to my new hose and easy to use. The Trigger gun was a dream to use and the various settings are ideal for my small garden.

Had a problem with connector contacted hoselink customer service with wonderful results received replacement connector within 3 days best service I have ever had will definitely purchase from hoselink again

Gr8 quality Aussie Product. My 30 mtr reel covers an 800 sq mtr block, patented quality built, with quality fittings. So impressed iv'e scince bought other accessories eg gutter wand, Ned Kelly Kit, & super jet washer. gr8 for cleaning motor bikes & cars. No im not affliated with hoselink just a very impressed customer

I bought 3 of the 9 function sprinkler and was very happy with the quality of the product BUT it is not compatible with any of my wide variety of hose connectors. As I need and want to use my other existing fittings on my hoses as well as their sprinkler, I will need to find some sort of attachment to allow me to use it. Not at all happy about that.

Over engineered rubbish full of false claims. We bought the hose gun and connectors and what a absolute waste of money. Took ages to arrive. Heavy, cumbersome and the gun CONSTANTLY comes off. Emile them about it an they never bothered to replying. Don't bother buying it. We gave up on it in the end.

Customer service was fantastic, delivery as promised and couldn’t be happier with our new hose. Finally no more kinks in my hose with the added bonus of higher hose pressure too!! Thanks so much.

I ordered a weed puller, we had a little problem with postage being my fault. The team at Hoselink worked out the problem and sent me another while the first one was being returned.
As for the weedpuller it’s a great tool and works well

Purchased a 'no-kink' garden hose some years ago, the plastic became very 'sticky' and unpleasant to handle. I emailed HoseLink a week or so ago and got a rapid response: this hose was discontinued because of the problem I described and, if I could provide some details (which I could) they would replace the hose with an equivalent value one. And they DID! Received it today, postage paid! Thanks, HoseLink! I am impressed and grateful.

Poor quality product. No after sales assistance. Parts break and fall apart. Customer blamed for faults. No refund offered. Told to back to person who did installation .They told me to contact Hoselink directly. Would never recommend to buy.

I purchased a 15 meter Hoselink retractable reel in September 2016. A few weeks ago a roller collapsed in the unit and the hose was difficult to retract. I contacted Hoselink to see if I could get parts to repair it. I spoke to Lauren who was very helpful and after after confirming the problem suggested I send the reel to Hoselink and it would be repaired free of charge. 2 days later, I received a call from Ryan who told me about the fault and how it would be rectified. The reel was returned to me after 2 days and it works perfect. The perfect example of, "you get what you pay for". Had I purchase a cheap reel, I would have more than likely have thrown it out. No fuss and excellent service from Hoselink staff. Thank You.

Purchased 25m retractable house with cover mid May for our small apartment block. Within 2 weeks the resident who maintains the grounds said "I thought you took it down".......
Didn't even get to to use it once, car is still dirty!
Locked with stainless bolt and locking nuts but it's gone....thief left the bracket!
Maybe they'll be back.
They know quality!

I ordered a new Hoselink Spray & 2 containers of Grass Fertilizer on Tuesday May 14th and received them on the morning of May 17th , I live on the Gold Coast , Hoselink are in Brookvale NSW that is exceptional service , but not only that the products are superb quality , just like everything from Hoselink , Quality you cant go past,Thanks Tim & Team

I have a Hoselink reel , hose and hand trigger unit and generally very happy with the unit . The exception is the the plunger for the trigger seizes sometimes and i have to dismantle the assemble and free up . The worst part is the hand piece is porous and small pin hole size leaks spray all over the place so i obvious need a new one . I live in the Illawarra where the water is soft .

After a while my hose which was yellow faded a lot and the surface of the hose is sticky and become very grubby with dirt and grass sticking to it.