First Class Customer Service
I had to return my 25m hoselink reel to hoselink, after having received well guided instructions from customer service to correct the jammed feeder mechanism fault. After paying the $30 return post amount I dispatched the unit, in what I thought was a well packed and secured large box. On arrival to hoselink they discovered the product had been damaged in transit. Without hesitation or dispute hoselink contacted me to advise what had occurred and informed me that they would be replacing my hosereel with a new one and also including a new spray gun with it. During my lifetime I have had to return products both at work and personal and I can honestly say I have never received customer service on this level. In my opinion hoselink company and their employees deserve ten (10) stars!!!
RUBBISH PRODUCT & NO AFTER SALES SERVICE
Not suitable for elderly people. They are purchased assuming they are easy to manage without any problems. However when problems arise with hose not retracting fully, continually leaking nozzles, problems arise of how it can be rectified they provide no service just try and do it yourself which elderly people cannot do or find a Handyman and pay him to come and see if he can fix the problems. Not good when people have paid top dollar for these hoses and they experience within a 12 month period problems that one would expect from less costly hoses. VERY DISAPPOINTED CUSTOMER.
A quality product
I purchased 3 of the Hoselink 30m reels and must comment on the quality of manufacture and packaging. Your product is testament that with the right contacts and QC first class products can be made in China.
Housing screws go rusty
Generally a good system. Bought 2 to cover a 1450 sq meter block. Seems they dont use stainless steel screws to join the housing together which is a pity. Should have bought a cover I guess.
For the most part happy.
I purchased a 2256 Ned Kelly Starter kit Nov 2015 and as per the title i am mostly happy. I have once had to purchase a sprayer repair kit to resolve it leaking after o ring failure on the shaft and yes i serviced it every 6 months with rubber seal friendly lube. You accept a bit of PIA misfortune when the going is for the most part mainly fine.
The reason i rate it as only ok is since the commencement of this lawn care season ie Spring 2018 i have noticed a deterioration/fading/whitening and what would appear to be UV damage to my connectors and in addition also the rubber grip at the head of the sprayer that you grab with your fingers to adjust the spray pattern has also deteriorated to the point where it almost always just falls off the head of the sprayer onto the ground and i need to constantly check it hasn't fallen off when in use.
I have resorted in the last couple of months to wrapping some rag around the connectors at the sprayer end and sprayer itself when not in use to protect them both from further UV / sun damage which under normal circumstances would be about 4 hrs exposure to the sun a day.
In summary yes i have NOT had to deal with bursting hoses which is a Hoselink claim to fame and well done to them for this. There is no denying however i am disappointed that some of my Hoselink products don't seem to be holding up to the weather all that well in particular IMO there ability to hold up to UV for a premium priced and marketed garden brand.
I would not have expected to deal with these issues for at least the best part of 5 yrs of service given this brand is priced and pitched at the pointy end for quality.
Absolutely Exceptional and great value for money!
Hoselink is a great example of how companies should provide customer service. My first purchase was a couple of solar lights as well as some hose fittings. I am 100% satisfied and highly recommend Hoselink to anyone who is after a high quality product, outstanding customer service and fair price. I don't understand customers who are complaining about Hoselink, as they could get their money 100%refunded, including postage paid return. So, there is nothing to loose. One of product I bought was faulty. Without any hesitation or further questions, I received a new replacement one within a week.
For what we paid for this rubbish we would have been better off going to bunnings. the connections leak regardless of how tight you join them, they leak all over whoever holds the nozzles, they come apart at the hose connections and no way these are worth what we paid for them.
Hoselink do what they say they do, they connect solidly. But there is a catch, the starter kit is not really a starter kit, you need to buy other connections which of course you do not find out till you get them and spend an hour trying to figure it out. Then when you call 'oh, we don't supply them with that fitting you will need to buy this and that...'
Then you have a problem, you are stuck with changing your whole system over as there are no adaptors, and when you want to take one off, (because they fit so tightly), you have no option but to cut the hose.
Maybe if you are starting from scratch go for it or if you really need them for an application, but if you are just moving stuff around the house and want to avoid hassle just buy the brass ones from ebay or supercheap have great plastic ones at 15% of the price.
Maybe if you have to use your hose for water skiing they are a good idea as well.
Have used several other retractabls hoses, but nothing compares to this. Husband got this hose for me 4 years ago for Christmas (yes I know not unusual gift for a wife) and would say probably best chrissy present ever. No more cursing hoses that drip, nossle squirting off, retractor no working. Enjoy watering my garden again.
Great product supported by incredible after sales service
I have bought a number of hoselink products. I have been really pleased with them, they live up to the claims.
What is even more pleasing is when I needed some after sales service they went above and beyond what I expected.
Great work Hoselink. I’m a fan.
A fantastic product with fantastic aftersales service
We purchased 2 hose sets 10 years ago and recently one trigger started dripping. I rang to source new parts expecting to pay but was told no charge. Arrived today been fitted and back brand new. Awesome .
I have purchased several Hoselink products from their website and very impressed with price, quality of products and postage time. I spoke to customer service yesterday as wanted to add to my order and they immediately adjusted the order,
I thought it wasn't supposed to leak but it does. Very disappointed in the product should of gone to bunnings to buy a hose.
Constantly kinks, struggles to wind back
Our hoselink was good for the first 12 months or so then just went to poo. It winds back properly about once every ten times, it kinks when unrolling and it kinks when rolling back on. The attachments wear out very quickly in the sun and we have been through multiple connectors and spray heads in the 4 odd years we have had it. If it hadn't been so expensive to buy it would be understandable but charging this much for a hose and bits I want it to last longer between replacement parts.
Hose leeks at fittings.sent photos no reply just ignoring me not happy. The product is not as advertised. No good.
My best online purchase!
Exceptionally high quality products!
Great customer service!
Thank you hose link! keep up your great service!
Hoselink Spray Gun Terriblr
Firstly the hoselink fittings are excellent. However their spray guns are terrible. Have had 4 and all have handles that have broken. At $28 a pop that is ridiculous. Very cheaply made. Now buying adaptors and changing all to the cheap $5 nuzzles from Bunnings.
Johanna van Heumen
Not happy with after service
Bought Hoselink lasted for a while than startet to leak Hoselink send me a replacement part as i am elderly i could not attache the new part probably so its still leaking i ask for someone to come and install it probably to no avail
So i am not a happy Customer and will not recommend it poor After Service
So i am left with a leaking Hose
Johanna van Heumen
Not fit for purpose
Unit did not allow flow or pressure from the start. Water delivered at 35 psi via a 3 quarter inch connection and delivered a flow that was pathetic.(Ordinary hose connected to the source performed well.) Flow is getting worse and I can see I have wasted my money on an inferior product.
Too bulky for modern homes
Our son gave us the hose link set for Christmas. Unfortunately we live in a modern home on a small 700m block. The hose link fixture is just too big and bulky to fit anywhere on the house close to a tap. Still sitting in its box in the garden shed, will probably have to advertise it on gumtree.
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