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Hoselink
4.6 from 1,066 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (228)
  • Return Claim MadeYes (21) · No (211)
  • Customer Service
    4.7 (205)
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Jill

Jill

  • 5 reviews
  • 3 likes

So good I just installed a second reel!

published

I purchased my first Hoselink reel 3 years ago and love it! I’m 81 and find it so easy to use. I’ve bought several extra bits which are unavailable elsewhere I think! (The gadget to get to the roots of shrubs, a soaker hose, a sprinkler, a blaster)
I have just had my second reel installed today, so now one front one back yard. With a 1/4 acre block ( large garden) I could not maintain it without a reliable means of watering here in East Gippsland where it’s been dry for a long time. Thank you Hoselink!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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Lana G.

Lana G.South-Eastern Region, NSW

Aftercare service is excellent

published

Our connector hose was several years old, and was starting to perish after years of sun exposure. I messaged Hoselink as I couldn’t find the part number, and they sent one out immediately, free of charge. The aftercare from Hoselink is always first rate.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
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Best garden products

published

Have bought several of the products. They are great. I would never again waste my money buying from the local hardware warehouse. In the unfortunate event of any issues, the customer service is the highest quality I have ever come across. They have gone above and beyond even the warranty period.

Incentivised ReviewNo
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Tony

TonyHunter Region, NSW

Pretty average product

published

Don’t be fooled about the fact the garden retractable hose is Australian made as it’s not it’s made ........ in CHINA and it doesn’t retract half the time unless you empty the water from the line so for the $$$ you pay it’s an average product

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline at Hoselink
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
Lel

LelGreater Melbourne (Outer), VIC

  • 2 reviews

Terrible

published

We have had our hose reel bundle for a few years and rarely use it as it is such an ordeal. The gaskets fall off all the time and when found in the lawn and replaced are ok but so much time wasted and then leaks from another place. I haven’t used it for a while as every time I do it squirts water from joins but thought as it was so hot I would try again instead of having to bucket water. Well water squirted all over me through the joins and I held whole shower head over plant so all water would go on plant but now hose will not retract into reel. This thing has been the worst investment and I am so annoyed that I didn’t just buy a $99 one from anywhere else. Spent so much money to see it sitting on deck unusable while I use a bucket.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
See all answers
2 comments
Hoselink
Hoselink O.Hoselink
Lel
Lel

Thank you for offer. I will contact them but suspect it has been too long since I bought it. I will try though.

Sandra

SandraHunter Region, NSW

sevice

published

I was very thrilled to receive my HOSELINK hose set for Christmas, the wide range of setting's on the nozzle are great, and when I had a minor problem it was addressed immediately, a very welcome gift and service from HOSELINK.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
See all answers
1 comment
Hoselink
Hoselink O.Hoselink

Easy water flow control

published
Incentivised ReviewNo
1 comment
Hoselink
Hoselink O.Hoselink
Sharon T.

Sharon T.Illawarra, NSW

Amazing quality and service

published

Ordered tuesday recieved thursday on NSW Southcoast. Am thrilled with the quality of the product. Can't wait to install tomorrow.

Incentivised ReviewNo
1 comment
Hoselink
Hoselink O.Hoselink

Hi Sharon,
Thank you for taking the time to leave a review, it is very much appreciated.
We are so glad to hear you're loving your new Hoselink products.
Kind regards, The Hoselink Team

Lame.

published

Impossible to use the sprinkler if you do not have the correct hose connectors. (which cost extra) thanks for nothing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline Store
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1 comment
Hoselink
Hoselink O.Hoselink
Garden Shops

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Simon

SimonSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Dissapointed

published

After two and a half months of use 8 bulbs have blown even though they were tight in their holders, to the point where the glass on one sheared off into my hand.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Hoselink
Hoselink O.Hoselink
CDW

CDWHunter Region, NSW

  • 3 reviews

Top Quality Lopper

published

Having problems in general pruning higher branches (I am less than 5 feet tall and in my 70's) I thought something with telescopic handles would be perfect and I do like Hoselink products. What an excellent purchase - it has good adjustable reach and excellent cutting of branches with far fewer attempts. It feels sturdy and is terrific quality. Wish I had purchased this sooner.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline hoselink.com.au
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
Bindi

BindiGippsland, VIC

  • 2 reviews
  • 1 like

A “Reely” great innovation!

published

Good value for money. The hose reel was very easy to assemble and, even though it has a heavy 30m hose onboard, it is very easy to pull over all my garden surfaces. What a joy to use, with no leaks and a very secure connection between the hose and fitting and between the tap and the hose. I also bought two extra tap fittings so that I can quickly connect the hose wherever it is needed. Now when I wash the car, I can turn the tap to full volume without risking a sudden drenching, as often happened with my old click fitting hose. If I move house I can take it with me. I am “reely” delighted!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPurchased online from the Hoselink website.
See all answers
2 comments
Hoselink
Hoselink O.Hoselink
Bindi
Bindi

Thank you Hoselink team
It was a pleasure to give a well earned affirmation of your commitment to producing a quality product.
Bindi

Peter Rea

Peter ReaSydney Surrounds, NSW

  • 2 reviews

Great products

published

I recently purchased a 2nd hose reel and hose connectors. They arrived quickly. I am very happy with the way these products work and enjoy the fact there is no more water leakage. I thoroughly recommend them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
Dee

Dee

  • 2 reviews

Excellent product and sales team

published

Love the product. Would happily buy from Hoselink again. There after sales service is exceptional. Had a issue with order, contacted Hoselink and in no time, all sorted.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
wiz

wizMid North Coast, NSW

  • 4 reviews
  • 1 like

connectors

published

the hose connectors are easy to use but there is a fault.The connections are on one side so that when you're using the hose the angle to the connectors causes them open on one side, thus allowing the connection to leak. If there were three points of contact in which the connectors locked this would not happen. Your claim that the connections will not come apart is true.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBondi store
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
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ersko

erskoMid North Coast, NSW

  • 2 reviews
  • 1 like

Hoselink Cover

published

Found this product to be a very neat fit for the 25m Hi Flow. As the reel is in full sun for most of the day I am hoping that this will protect it from the UV rays for a long period of time

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationInternet
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
Janette

JanetteHobart, TAS

  • 2 reviews

What a difference a great tool makes!

published

This is a great tool. My large back lawn is covered in weeds, but not for much longer! I've been busy with this new tool and find it hard to stop using it! Once you start you just want to keep going. This is a good sturdy tool and I'm very happy I purchased it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Hoselink
Hoselink O.Hoselink

Brilliant design and quality

published

After receiving the 30m hosereel I purchased a 15m hosereel for the front. The work that has gone into the design of their products is first class. This is a family that truly cares about the quality of their products and the entire customer experience through to after sales. I am very impressed by the company and all of their products. I am converted!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationInternet store
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
Paul R.

Paul R.South East Queensland, QLD

  • 2 reviews

Good service

published

I have spent a lot of money (to me anyway) on Hoselink products. There have been a couple of occasions when things did not go right with the product. In both occasions, an email accompanied by a photo showing the problem resulted in an immediate replacement of the product at no expense to me. This is why I will continue to spend my money on Hoselink products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationThrough the internet
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
surfinhawaii

surfinhawaiiSouthwest, VIC

  • 2 reviews

Garden transformation

published

My orders from Hoselink arrive almost before I've hit the 'Send' button. Incredibly fast!

Good quality products, and everything does exactly as described by the easy to follow instructions and ads by the company. Jobs that were tedious and at times difficult in the garden have been transformed into easy, straightforward jobs that I now enjoy. It's quite amazing the difference in having great products compared to making do with whatever you've picked up over the years, and the garden is reflecting my new found enthusiasm be out there in it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Hoselink
Hoselink O.Hoselink
Page 1 of 54

Questions & Answers

Harry-Sue M.

Harry-Sue M.asked

what type of lubricant do you use for oiling the hose trigger

1 answer
Hoselink
Hoselink O.Hoselink

Hi Harry,

Thank you for taking the time to ask a question. I am happy to assist you with this.

The lubricant for the spray gun is a silicone based lubricant. If you wanted to give us a call on 1300 900 617, we would be happy to get some of this across to you.

Thank you for your support for Hoselink.

Kind Regards - The Hoselink Team!

Bill van Wel

Bill van Welasked

Who owns Hoselink and where are the products of today produced and where do the materials come from ?

3 answers
Bindi
Bindi

Hi Bill
The founder of Hoselink in 1997 was Bill Kierath, who is still at the helm today, with some of his children. The company operates through a direct to customer website selling only to Australian consumers. This information comes from the company’s magazine, “Hoselink, Cultivating Connections” summer 2020/21 issue, p45. From the Hoselink website, I discovered that they also sell to the US market via Amazon. They now have over 40 staff, 150 products and three premises.
I couldn’t find any information about where the products are manufactured or where the materials come from. I’m sure someone from the company can answer that one.

Bindi
Bindi

Sorry. The founder was Tim Keirath, not Bill.

Hoselink
Hoselink O.Hoselink

Hi Bill,
Hoselink is a 100% Australian-owned and family run company. Our products are manufactured in various locations including but not limited to Australia, China and Taiwan. From time to time we’re asked where our products are manufactured and we always answer this honestly. Whether a product is manufactured here in Australia or overseas, we have strict quality controls in place to ensure our customers receive the high quality product they expect from us, backed up by a Sydney based customer service team. Kind regards, The Hoselink Team

Kaylene R.

Kaylene R.asked

I have a Evoworks Ultimate 2100 purchased from Hoselink and it is not working. I am looking for trouble shooting ideas to determine what the fault is. Hardly used, stored in shed

Thanks

3 answers
Mark
Mark

Kaylene, Sorry have never used an evoworks. Did hose link offer any suggestions.
Regards
Mark H

Kaylene R.
Kaylene R.

Not yet, no

Hoselink
Hoselink O.Hoselink

Hi Kaylene, We are sorry to hear you're experiencing issues with your pressure washer.
We would love to go through some trouble shooting with you if you could please reach out to our customer service team on 1300 900 617.
Kind regards, The Hoselink Team

Get an answer from our members and Hoselink representatives

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