Hoselink
- hoselink.com.au
- ✓ Verified company
- Award Winner 2023
1,279 reviews · Statistics
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Great product. Great customer service!
Brought the 30m retractable hose. Didn’t realise I would lose pressure due to the length of hose. They replaced with hi flow hose after 6 weeks of use at no extra cost. Excellent customer service on the phone too, I think her name was Natasha. Highly rate this product and company. Cheers
- Return Claim Made: Yes
- Store Location: Sydney I think? Maybe manly Warringah?
It can't be attached to my tap
Very disappointed that my new Hoselink hose can't be attached to my tap. It's pretty useless to me and I will have to find someone to give it away to.
- Return Claim Made: No
- Store Location: Online
Your customer team via chat told me to get a new tap installed. The cost of a plumber to do this is prohibitive. You should have information on your website to say that your hoses are unable to be used with some taps.
Hi Lynne, what kind of fitting does your tap have? Once we understand this, I am sure we can advise. Even if it is a click-on fitting, we do have adapters to allow you to do this. Please private messa
... Read morege through a photo and we will re-check this. Thanks!
Best Customer Service in the world! Highly recommend all their products!
Over ordered and asked to refund 2 items out of the 7 I ordered and they refunded me and said keep the products as spares. Legendary.
- Return Claim Made: Yes
Most pleased with it
I’ve 2 new courtyard gardens very accessible to plants like the watering styles, easy to use
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Customer support
I have had a 30m Hoselink for around a year and I can’t be happier with it. So I bought a second one for the other side of the house. After winter I found that the below 0 temperatures we had through winter had caused my spray gun to start leaking. I contacted Hoselink, who without question told me they were sending me a premium metal spray gun as a replacement. I then asked for a price so I could buy a second metal spray gun for my recently purchased Hoselink and was told as a gesture of goodwill, they would send a second one to me. Thank you Hoselink, your customer service is fantastic.
- Return Claim Made: No
- Store Location: Internet purchase
Unbeatable Customer Service
I have been using Hoselink products for some years now after being given a Hosereel as a gift. Customer service has always been prompt, and it is always a satisfying experience to be dealing with people who are helpful and efficient. My most recent experience was when I ordered the wrong product by accident, and on contacting Hoselink, they couldn't have been more helpful in immediately sending out the correct item. It is impressive to be dealing with real people who care about their customers. I would definitely recommend Hoselink for their quality products and excellent customer service.
- Return Claim Made: No
Poor equipment to install
Raw plugs and screws to secure to wall were poor, not strong enough. Instructions also incorrect. Had to spend $30 on hardware to secure. Universal tap fitting didn't fit my tap.
Hi!
Thanks for the feedback on the installation.
... Read more We have used the same installation hardware for many years with issues being few and far between. These are designed to take the weight of all our Hose reels regardless of the size. We would love to know more about the surface you were installing too and the issues you faced when mounting so please reach out to our friendly customer service team with any further details you have on either hoselink@hoselink.com.au or on 1300 900 617. In regards to the tap connector these are designed to fit both the 3/4 inch and 1 inch tap threads in which are both the standard size outdoor tap threads in Australia. It is quite possible there could be a old style click on piece that should be able to be removed to reveal a thread. If you are still having issues please send through a photo of the tap you have and one of our team will be able to assist. We look forward to hearing from you. Kind regards Hoselink TeamI decided to share this publicly as your original reply to me when I first drafted the feedback was unsatisfactory and essentially blamed me. Very disappointing.
Good product but terrible delivery
I ordered a product on Monday and checked the order status on Thursday. It was still unfulfilled so I emailed the company to ask why it was taking so long. No reply to the email but my order was suddenly posted.
I contacted the company to ask what happened. They said it was delayed due to Father's Day but said it was just a coincidence that it was posted at the same time my email was received.
Terrible communication and service means the product will not arrive until over a week after ordering. Rethink buying from a primarily online only company that takes this long and has minimal communication.
Hi Andrew
Thanks for the email and feedback.
... Read more Sorry to hear of the experience when purchasing from us this week. We send out all orders on a first come first serve basis and due to our warehousing closing on weekends there was a heavier volume of orders as expected due to Father's day. In most cases we will dispatch orders within 1 business day but during busier times this may not be possible and a extra business day or two may be needed. Any extensive delays will be communicated on the website prior to ordering. In future if you are in a rush for a product please communicate that to us when ordering and we will mark it as a priority to ensure it leaves asap for you. We sincerely hope you continue to enjoy using Hoselink products and please do not hesitate to contact our customer service team on 1300 900 617 if any assistance is needed in future. Kind regards Hoselink Team
Solar light string is a goodie
Works straight out of the box, good light for a solar string, easy to install and add extension. Will buy more!
- Return Claim Made: No
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Upright weedpuller for elderly
Good tool, but the release is very stiff for an elderly person to use. Had to have help to use the release the first few times. After that was good. Should take into consideration elderly people would be using it, as they are not as strong.
Love Hoselink products
Excellent products purchased the adapter to use other sprayers etc with my hoselink hose.
- Return Claim Made: No
Good quality products
Have two reels and hand guns and use a lot and need to change O rings from time to time, it would be handy if you had an O ring kit for fittings and hand guns. Will only use hose link products
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Time will tell
When you purchase from hoselink if you want to connect to anything you need an adaptor.
Would have been good if there was an adaptor supplied with the hose reel
Don't believe the hype.
Have two sets of Hoselink products. First the two hard spray nozzle cast alloy? on/off leavers corroded and fell apart in under 6 months. Binned those. Now after two years of use, the main connections to the spray gun on both hoses are no longer tight, despite changing both rubber seals, they wobble, constantly leak all over you, and come apart in your hand spraying you with water. You try to support Aussie companies, but products like this make you wounder.
- Return Claim Made: No
- Store Location: Direct on line from the company.
Hi Rob, thank you for getting in touch, sorry to hear you have been experiencing issues with your Hoselink set-up.
There should definitely be no wobble between the fittings, they should sit flush therefore, very interesting to hear this!
... Read more We'd definitely be interested in taking a look into these problems for you. If you want to send us through an email to hello@hoselink.com.au and just include a couple of pictures of the problems, with the purchase details (name and address is fine) - we will certainly get these resolved for you. Kind regards, The Hoselink Team
Unreliable attachments
I was using my handhelf brush attachment on my car in whci hi have only used a hanful of times to find that the end of the brush near the connectors has snapped clean off. Minimal pressure was used as water flows up the brush onto the car.
It was a clear fault of the way the area of thw brush was casted which lead to the attachment breaking. I then contacted the comlany to which i received a very quick response. My attatment was out of warranty, but due to the ite. Being fulty i was offered a %20 off offer initially. I declined the offer as th
Hi Ty
Thanks for reaching out and providing some feedback.
... Read more Disappointing to see what has happened to the extendable cleaning brush as we manufacture our products to the highest standard and take issues like this very seriously. I have taken a look at the account and can see the notes that were placed. We do everything we can to ensure our customers have a good experience with us and like to think we go above and beyond with issues outside the warranty period hence the multiple different offers for a discounted replacement prior to you accepting the replacement for the cost of postage ($7.95) I can see the replacement for the extendable cleaning brush was delivered to you on Monday so please let us know if there are any issues moving forward, we are always here to help. Apologies again for your experience on this occasion and we hope to better serve you in the future. Kind regards Hoselink TeamQuestions & Answers
We have the Hoselink spray bottle, we have followed the steps as shown, but our bottle keeps filling up with water and does not suck out of the bottle. We use the green Hoselink fittings but it still does not work, it only sprays water straight from the hose, it does not go through the Hoselink spray bottle.
Any help will be good. Thank You.
Barry Howarth.
Hi Barry,
Thanks for your detailed comments and sorry you are experiencing this issue.
The Fertiliser Spray Mixer does require extremely good water pressure for the water to pass through and suck the solution up, rather than filling the bottle with water. It sounds like this could be a pressure related issue. If you have not tried before, please can you put the dial setting on number 10 and ensure the brass reducer is not being used to see if this makes a difference? If it doesn't, please contact our customer service team on 1300 900 617 and we can discuss the options.
Kind regards,
The Hoselink Team
Evoworks compact 1900 pressure washer, model 3620, where to obtain spare parts, and service in AU, and are these pressure washers have the same parts as other brands,as the unloader valve is faulty, and cannot be removed,how to remove this unloader valve ? Thanks.
Sorry can't help out on this one ( maybe by australia next time)
Hi,
We have a hoselink battery hedge trimmer. Both li-ion batteries won’t hold a charge. One flashes red and green all the time. The other said it’s charged but only provides power for a few seconds before the power stops. Any suggestions?
Try cleaning your charge with some still wool & meto,let them dry for a day. You may have dropped the battery at some stage, I did this with one of my batteries & it would not hold charge so I had to get a new one.
Where did you get a new battery for the Hoselink hedge trimmer Guil Beath? Hoselink say they no longer stock them and we cannot find a replacement on the internet.
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Hi Lynne, thank you for taking the time to leave us a review - sorry you are having issues connecting the hose reel to your tap.
Our tap connections fit both a 3/4" and 1" tap (these are the standar
... Read moreds in Australia) therefore, you should not be having these issues. Are you finding the fitting is too small? If so, you can remove the ribbed reducer from the top of the connection and this will reveal the larger thread.