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Hoselink
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- 4 reviews
- 1 like
Excellent product
Exactly what we needed to connect our hoselink hose to the tap at the house we have just moved to
- Product Quality
- Incentivised Review No
Hoselink Metal box and 30m hose
Finally, we have found a hose that doesn't leak, that is easy to store away and looks neat and tidy. Very happy with the attentive and friendly customer service. The Hoselink staff go above and beyond to make sure their customers are happy. Very pleased with our purchase.
- Incentivised Review No
- 3 reviews
- 2 likes
30m hose and reel on Qld pressure regulated new home.
Output performance of 30m hose and reel is below my expectation for a new Qld home which has pressure regulator to home.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 7 reviews
- 2 likes
Poor Design
I bought 2 hose-reels with fittings and they worked well for a couple of months before the connector for the nozzle began leaking. Hoselink replaced that one but the second one began leaking and now both are leaking again. We can't use either of the hoses without becoming saturated. This is a serious design flaw in my opinion. I'm just about to cut the nozzle off and replace it with a Bunnings fitting.
- Product Quality
- Customer Service
- Incentivised Review No
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- 3 reviews
- 1 like
quality issue
the first nozzles were excellent but the newer type is cheap and nasty, they leak and can be very hard to push on after twelve months
- Incentivised Review No
- 5 reviews
- 2 likes
Faulty tap timer cost me $1059 water bill
I had purchased two tap timers previously and they functioned as they should. I bought a third to water another section of the garden while we were away during summer.
Upon our return our neighbour told us that it was on for a really long time so he turned it off. I checked the timer and it wasn't turning off. I put new batteries in. Still not going off.
In March we got our water rates...$1059!!! Our last bill was $182.
I contacted Hoselink who said they were very sorry and will replace the faulty timer under warranty. Well thanks very much but I no longer trust your product!
I am so tired of buying faulty products and having to return them. I thought Hoselink would be different but apparently not.
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- 2 reviews
- 1 like
For the price it’s hopeless
The fittings last maybe 12 months. The wall bracket cracked and fell apart and the company never has anything in stock, my $250 hose has been sitting on the ground for 8 months and still they have no stock.
He tap fitting fell apart, and nothing else fits it.
Never will I spend this amount of money again.
- Customer Service
- Incentivised Review No
- Store LocationNambour garden show
- 2 reviews
Worth every cent and great backup as well
Quality quality quality. Quality product and quality service. Although a Hoselink hose reel will cost you more than the other brands it is worth every cent. Reliable works well and gives me no trouble. And their after sales service is top notch as well. I needed a small part which I broke by dragging it, but wasn’t keen to pay for standard shipping on a 50c part so I contacted them to ask about cheaper shipping and despite it being years out of warranty they cheerfully sent me the part for free. You just don’t get service like that very often.
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Good Afternoon,
Thanks so much for your fantastic review!...
Read more We're so pleased you are loving your Hoselink Retractable Hose Reel and this is living up to your expectations. We work hard to ensure our customers receive the highest quality so this is great feedback! We're glad to hear our team were also able to assist you in getting the part you needed fixed promptly! Kind Regards, The Hoselink TeamThe product is fine; the service is lacking
My order took forever to be supplied & although I was promised express deliver, the last item arrived 4 weeks later. Crap service.
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Hi Kerry,
We are really sorry to hear your goods took so long to arrive with you. Would you be able to supply an order number so we can get a better of understanding of what happened here?...
Read more Kind Regards, The Hoselink TeamHL1452753 - rep Megan Walsh took no responsibility & simply pushed the blame on to your logistics partner.
Hi Kerry,
Thanks so much for providing that and once again apologies for the experience you had whilst shopping with us....
Read more We certainly did not intend to push the blame onto anyone else and do take full responsibility for the poor service which some of our customers received towards the back end of last year. For our hose reels, we do have a couple of warehouses which we use in QLD and VIC to speed up the deliveries rather than sending them from our main NSW warehouse. Unfortunately what happened when our new business system rolled out was orders were being sent to these warehouses but they were unable to see them. As a result, we were trying to fix this as a top priority to get customer's the goods they had paid for. This did however involve more work on the back end than we had hoped which is why such a painful delay occurred. We also want to apologise sincerely that the email responses you received were way below the standard expected of our customer service team and this will be addressed. Although this does not improve the experience you had shopping with us, we are thankfully passed the previous issues we had at the end of last year and hope never to be in a situation like that again. Kind Regards, The Hoselink TeamFind out how Hoselink compares to other Garden Shops
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Excellent product just what I was looking for
I was a bit hesitant at first thought a bit pricey. I shopped around and couldnt find what I was looking for either globes to far apart only 10 globe on sting or looked junky Bit the bullet and bought these %100 happy with good quality solar panel And globes ,look fantastic at night ,good atmosphere lighting Just like the other hoselink products I have Friends have already asked where did I get them from
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Hi there, thanks so much for taking the time to write us a review. That's wonderful to hear! So glad you and your friends are loving them. We really appreciate your feedback. Thank you for your support! Kind regards, The Hoselink Team.
Bright Solar Bollards.
Very bright solar bollards. I have them set at the dimmest level and they still provide excellent lighting fo the garden bed. They are on the expensive side, but appear to be very good quality. Time will tell as I have only had these for a few weeks. oh, excellent follow-up service by Hoselink as well as I had to reach out for advice when one if the lights did not come on as expected because I did not press the activate button long enough.
- Product Quality
- Incentivised Review No
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Hi there, thanks so much for your review. That's wonderful to hear you're happy with the Solar Bollard lights and also with our customer service. Thanks so much for your support and for recommending us to others. Kind regards, The Hoselink Team.
Four-pattern extendable wand
This product is just fantastic and easy-to-use. I no longer get a ’shower’ when I spray my very large high-hanging stag horns. It's a brilliant product and I absolutely love it.
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Great to hear how much you are enjoying this Cherry! Thank for the review
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Solar twinkle lights
These lights are the perfect finishing touch for your Christmas tree. The sustainable nature of solar means that you are doing your small part for the environment at Christmas time too. I love that you can detach the solar panel, leave it in the sun to charge and then re-attach to the tree so that the lights will twinkle all night.
Sounds like the perfect Christmas touch! Thanks for the review.
The reviewer stated that an incentive was offered for this review
Love it.
Love it. Received it faster than expected too. Always the first point of call for great quality and service for garden products.
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Hi Deborah, thank you for taking the time to leave us a review. We are glad to hear your order arrived quickly and you are impressed with our service and quality! Have a fantastic weekend. Kind regards, The Hoselink Team
The best in the market
Amazing Amazing Amazing. Highly recommend this product. The best in the market. Worth every single dollar. Will definitely recommend this to all my family and friends. Thank you hoselink this was the best purchase I made for Christmas that got my fussy husband’s thumbs up.
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Hi Tania, thank you for taking the time to leave a review. Sounds like the Christmas gift went down a treat, we hope your husband returned the favour with something equally as amazing. We really appre...
Read moreciate you recommending our products to your family and friends. Thanks again and happy hosing! Kind regards, The Hoselink TeamQuestions & Answers
Our hose link fertiliser gun is working in reverse, the bottle is filling, working in reverse
Hi Jenny,
Thanks for your comment and sorry to hear that. ...
Read more The Fertiliser Spray Mixer does require good water pressure for it to work effectively. Have you tried using it on dial 10 to see if this works? Can you confirm if you think you have good water pressure along with the name and address it was purchased under please. Kind Regards, The Hoselink TeamMy automatic tap timer is not switching off when it is supposed too, any suggestions?
Hi Grant,
Thanks for your comment and sorry to hear this. ...
Read more Can you try taking the battery out and resetting to see if this works? If it does not, please provide the name and address it was purchased under and we can get something sorted for you. Kind Regards, The Hoselink TeamHi,
I took the battery out and left it out for a while. It now seems to be working. Thanks for the advice.
...
Hi Grant,
Thanks for the response!...
Read more That's awesome to hear! Kind Regards, The Hoselink TeamCan you use eco oil in the Hoselink Fertiliser Spray mixer?
Hi Rina, thank you for your question! Yes you can, you will just need to premix the solution before putting it into the spray mixer! Kind regards, The Hoselink Team
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Hi Tony,
Thanks for your comments and we're so sorry you have had some issues which we certainly would not expect you to have had....
Read more The wall brackets shouldn't break unless they have been installed upside down. This can result in the bracket being too top heavy and therefore the wall bracket would not be able to support the weight. If mounted the correct way around and installed properly then it should last for years. We do have some wall brackets available and we would love to get one sent out for you so you can get your hose reel back in working order. When you say the tap fitting fell apart, could you provide some more information or a photo as this isn't something we've heard of before. Again, we would love to get the necessary parts replaced so you can have your hose reel working as we would expect it to. Please provide the name and address it was purchased under and we will get this sorted for you. Look forward to hearing from you soon. Kind Regards, The Hoselink Team