SolaGarden

A few years back, I picked up 5-6 festoon lights that came with a lifetime warranty, but sadly, they’ve started to fail and aren't working as they should. I reached out to get them replaced since they were under warranty, but they mentioned they can only replace a maximum of 2. It’s really disappointing, especially as it seems more businesses are beginning to shy away from the promises they used to stand by.

I love my festoon lights and have 5 sets. I have had them for a number of years, they look amazing and stay on most of the night in Summer. Recently I had a problem with some of them. The problem has quickly been rectified, I can’t recommend them enough. Great product and great customer service .

I’m here to give a glowing review for these fabulous lights! They are absolutely lit! They are bright wellmade and look great. Delivery was swift and I could not fault the customer service. Will definitely be adding more to my project If you’re thinking about purchasing these lights I suggest you glow for it!

Fantastic service and festoons – I purchased path lights . I wasn’t happy with the product in the fact a few didn’t work and not as bright as I thought. I contacted Paul and true to his word he changed them for me with photos I sent . I didn’t want the same lights , asked if I could change to the festoons. I have since bought 12 sets of festoons for family and friends . Paul’s customer service is outstanding and reply’s almost instantly .

Festoon lights – I had previously got festoon lights from Bunnings but they were not quite bright so we decided to return. I decided to order a set of festoon light from Solar Garden and I must say that the product has certainly exceeded our expectations as they are very bright and keeps our backyard glowing. I would certainly recommend this product and look forward to order more in future.

Solo garden lights – Purchased online- arrived well protected and speedy delivery, all items present Ground lights, spring lights-had to share these with my family as they raided my garage before I got them all up, they look spectacular and are easy to install.

SolaGarden lights are so perfect for our garden. The festoon lights have a nice ambience and really enhance our area. We have added extra lights as we were so happy with them. They look great and so is their customer service. I would definitely recommend them. A. Watt

I bought 8 solar garden lights which I’ve been loving and 1 started to loose its brightness a little bit after 3 months - so emailed the company for a replacement with the lifetime warranty and they emailed back within the hour saying they will send me a replacement!

Fast Delivery exactly as advertised. I made an error on delivery address and Paul was straight on to it and corrected it immediately.

I’ve had a set of lights for a few years, bought a second set recently! They both last until 6am in the morning, all night and are just gorgeous. Fab company to deal with, great communication

I bought these lights a few years ago and they definitely outlasted anything I have bought anywhere else. They have worked reliably but recently the plastic covers failed from uv and let water in. I contacted Paul and true to his word he sent out replacement lights for all my faulty ones and more. Obviously these lights can’t last forever but This company is an example of great follow up service and stand by their products.

Love these lights. Strong bright light. Definitely worth the price. Highly recommend! I’ve now bought the Spotlights and Festoon Lights as well which are also amazing. I like the remote that comes with the Festoon Lights.

The products I purchased, (outdoor ground Led and strip light) are smartly designed, fabricated with high quality. The after sale assistance is fast, amazingly efficient and just unbeatable. Thank you very much Paul and his team for their endless assistance and kindness. I've added for now the photo of the strip light installation completed. Michel

Excellent quality and great service I recently purchased eight Solar Garden lights and I couldn’t be happier with them. The quality is excellent, they look fantastic in the garden, and they give off a really nice amount of light in the evening. The lights were easy to install, look great once in place, and have really added a nice touch to the… Read more

garden. I was also impressed with the overall service and quality of the products.

I would definitely recommend Solar Garden to anyone looking for good-quality solar lights. I’ll certainly be purchasing from them again in the future. Very happy with my purchase!

Really disappointed. We were sent generic, made in china lights. We returned these immediately as what was provided did not meet the description.

I wish all companies valued their customers as much as Paul and the team at Solagarden do. We purchased 200 meters of Fairy Lights, 4 x 50 meter packs, to decorate our undercover area for our upcoming wedding. The lights are absolutely beautiful… Read more

and create the most gorgeous star like effect. We have already had so many compliments from family and friends since hanging the first 2 sets. One of the sets we have hung have stopped working. I emailed Solargarden regarding the problem and within 30 minutes of sending the email Paul emailed saying a replacement set have been dispatched.

I initially ordered with confidence from Solagarden after reading all of the positive reviews on line and researching fairy lights at bunnings. The bunnings reviews are terrible, so I went ahead and ordered from Solagarden. I am so happy that I placed my trust in Solagarden and highly recommend anyone thinking of ordering from them to go ahead and order with the confidence of knowing that they are valued and if there is a problem, Paul will get back to you ASAP and will back his products.

The lights sell themselves, but I will also be recommending anyone I speak to in future, family and friends to purchase through Solagarden.

Karina

We’ve now gone through three sets of Solagarden festoon lights in just a couple of years - the last two failing just a few months within the warranty period. Each time we’ve been told the replacement was a “brand new version,” yet every set has failed despite proper installation, plenty of slack, no direct sun damage and no interference from trees… Read more

or branches.

The first time the lights broke, they were just outside the warranty period and we were told we had to pay for a brand-new set - which we did. We’ve now paid for this product twice, covered installation costs three separate times and wasted hours chasing the company for a resolution.

When we requested a refund (which we are entitled to under Australian Consumer Law for goods not of acceptable quality), the response was simply: “We can’t process a refund. We’ll send another replacement.” That’s not acceptable. Customers shouldn’t be expected to replace faulty lights every few months forever.

It’s telling that many other reviewers report the exact same failures. We held back from posting a negative review after the first and second failures, hoping things would improve - but clearly the quality issues are ongoing.

Save yourself the frustration (and money!) - look elsewhere for festoon lights that actually last.