Happy customer for many years
As a residential builder I find Aussie skip bags to be a perfect fit to me need. I keep a couple in the ute. No need to arrange delivery, no concerns about scratching the driveway or digging up the grass, adaptable to confined spaces. I have happily used them for many years. Pick up has never been an issue, my local operator is very professional.
Great communication, they picked up the bags with no issues
We ended up filling four Boomer bags for a kitchen renovation. Aussie Skip Bags were quite helpful organising the pick-up and outlining the overweight fee calculation prior to pick-up based off photo I'd sent them.
At four bags it would have been cheaper to order a large skip but I underestimated the volume of material we had to throw out so the convenience of being able to duck down to Bunnings to buy another bag was well worth it.
They will take your money and that's about it - DO NOT USE
They took payment online ($260). One week went by with nothing. Multiple calls led to multiple excuses and still no results. I even chose a postcode in another state so i could speak to someone and still more excuses and broken promises. Three emails sent to their enquirers email, all went unanswered.
Had to pay another company $400 to come and pick up the bag.
Finally went and saw my local Bunnings store manager, showed them the history and emails, they were disgusted and arranged a full refund for me. Even provided a voucher for the inconvenience.
My advise to Bunnings, stop stocking this product.
My advise to potential customers - DO NOT USE AUSSIE SKIP BAGS find someone else
- Verified customer
Don't count on your bag being picked up!
We have used Aussie Skip Bags three times. The first two times it was great. The third time a disaster. They were almost impossible to contact after taking our money for pick up. Phone calls, emails, were unanswered and no one got back to us. The only way we finally got in contact with the company was via facebook messenger. Even then we were given bad excuses why the bag couldn't be picked up. We ended up having to pay another company to deliver a metal skip and we had to transfer the contents of the skip bag by hand into the metal skip. Completely defeated the purpose of why we purchased the skip bag.
We will be contacting Bunnings regarding the experience as they are effectively selling a product they can't be used as intended.
- Verified customer
Bought from Bunnings. Very difficult to contact and organise pickup. As others have suggested they start slinging additional costs from nowhere, demand additional payments in cash or they'll leave and be forced to charge double for a return trip. No receipts provided for additional payment.
No way to contact them, no reply, no pick-up, total scam
I bought the bag from Bunnings and let AussieSkipBags have a week's warning - in fact they choose the day at the end of the following week for pick up. I share a driveway with my neighbour so I placed the bag on my side of the driveway but it slightly restricted our access. To ensure my neighbour wasn't inconvenienced I attempted to contact AussieSkipBags the day before to ensure pickup was as they had scheduled. By phone several times and by email but the phone was never answered and their email crashed every time I tried to send a message!...The following day, the day of pickup, I attempted to contact them dozens of times during the afternoon by phone (yep no answer) and by email (yep it kept crashing)! After reading masses of adverse comments on this and other sites I contacted the Bunnings where I'd purchased the bag. Spoke to the manager who contacted his buyer and they somehow left a message for AussieSkipBags to contact me. Yep, still waiting for AussieSkipBags to get back to me. Yep their bag is still up there on the driveway waiting for pickup. So first thing on Monday morning I start an action through VCAT/Consumer Affairs and I also intend approaching both Bunnings and Mitre 10 to ensure they remove these turkey bags from sale.
Did not pick up our bags
Failed to pick up our bags. We had to arrange for another company to collect after sitting in our driveway for two weeks. Cost - $600
At this stage Aussie Skip Bags have not reimbursed us for the $480 that they processed without picking up the bags. it has now been one week since we were promised that the money would be put back in our accounts.
A great alternative to a Skip Bin
We work with people to declutter their homes, and this process can take a long time. Having a skip bin on site for months is not a financially viable option, but an Aussie Skip Bag is. Available at local hardware stores, BPs etc. means it's easy to pick one up. They can handle a good amount of junk and are really heavy duty. We keep these in our cars for our clients and they have been a real life saver when doing a big cull at a property. Pick up is quick and Mark (our local Franchise owner in Brisbane) is a great bloke.
Don't even know if it's scam or not?
Placed an online order last weekend and called them next Monday. Then I've found out that they are sending the Boomer bag by express post from Canberra, although the company claims that they are operating from Qld. That it might take three working days (first disappointment), now it's a week later and still did not receive the 'express delivery'!
Than I've found out that their pickup charges are some $80 more expensive than a metal skip bin of the same capacity.
I've just emailed them for a refund.
Waiting to see how 'prompt' they'll be with their reply and come back here with another review.
Questions & Answers
Did anyone who had issues with their pick up contact consumer affairs?
The ACCC website states:
It is illegal for a business to accept payment for products or services they do not intend to supply.
Send the consumer protection agency after them!
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