Never picked up and can't contact them
Booked in the bag for pickup, which was placed on the nature strip ready to go. Bag was never picked up after paying. Tried to contact them a number of times for a refund and left a message but have received no response. No contact was made as to why it was never picked up. I had to get a hire a separate skip bin and transfer the waste across because I never heard from them.
The skip bag was the perfect solution for my problem! Too easy.
Did a Kitchen Reno and was fantastic! Just set up the skip bag and filled it then called any they came and picked ti up in a Little truck. Awesome.
I bought the bag assuming that's all I had to pay
I didn't know there were costs to get it picked up they should make that clear. Do not buy
The reviewer stated that an incentive was offered for this review
Driver collected bag and then tried to claim overweight charges wanting an exorbitant amount. Do not waste your time with this mob. There are much better optiions available that are better.
There is now communication you pay your money for pickup they email you your receipt etc When you ring it gose to message bank and they don't reply As a small builder this is not good enough would not recommend this company
Better off utilising a known local service
Pickup driver was aggressive and threatening claiming bag was overweight and containing asbestos material while trying to extort additional fees.
Not recommended and will not be using this service again.
Happy customer for many years
As a residential builder I find Aussie skip bags to be a perfect fit to me need. I keep a couple in the ute. No need to arrange delivery, no concerns about scratching the driveway or digging up the grass, adaptable to confined spaces. I have happily used them for many years. Pick up has never been an issue, my local operator is very professional.
Great communication, they picked up the bags with no issues
We ended up filling four Boomer bags for a kitchen renovation. Aussie Skip Bags were quite helpful organising the pick-up and outlining the overweight fee calculation prior to pick-up based off photo I'd sent them.
At four bags it would have been cheaper to order a large skip but I underestimated the volume of material we had to throw out so the convenience of being able to duck down to Bunnings to buy another bag was well worth it.
I’ve used them quite a lot and their customer service has been great over the course of our renovation. The drivers are also very courteous.
Thank you Aussie skips
They will take your money and that's about it - DO NOT USE
They took payment online ($260). One week went by with nothing. Multiple calls led to multiple excuses and still no results. I even chose a postcode in another state so i could speak to someone and still more excuses and broken promises. Three emails sent to their enquirers email, all went unanswered.
Had to pay another company $400 to come and pick up the bag.
Finally went and saw my local Bunnings store manager, showed them the history and emails, they were disgusted and arranged a full refund for me. Even provided a voucher for the inconvenience.
My advise to Bunnings, stop stocking this product.
My advise to potential customers - DO NOT USE AUSSIE SKIP BAGS find someone else
Don't count on your bag being picked up!
We have used Aussie Skip Bags three times. The first two times it was great. The third time a disaster. They were almost impossible to contact after taking our money for pick up. Phone calls, emails, were unanswered and no one got back to us. The only way we finally got in contact with the company was via facebook messenger. Even then we were given bad excuses why the bag couldn't be picked up. We ended up having to pay another company to deliver a metal skip and we had to transfer the contents of the skip bag by hand into the metal skip. Completely defeated the purpose of why we purchased the skip bag.
We will be contacting Bunnings regarding the experience as they are effectively selling a product they can't be used as intended.
Bought from Bunnings. Very difficult to contact and organise pickup. As others have suggested they start slinging additional costs from nowhere, demand additional payments in cash or they'll leave and be forced to charge double for a return trip. No receipts provided for additional payment.
No way to contact them, no reply, no pick-up, total scam
I bought the bag from Bunnings and let AussieSkipBags have a week's warning - in fact they choose the day at the end of the following week for pick up. I share a driveway with my neighbour so I placed the bag on my side of the driveway but it slightly restricted our access. To ensure my neighbour wasn't inconvenienced I attempted to contact AussieSkipBags the day before to ensure pickup was as they had scheduled. By phone several times and by email but the phone was never answered and their email crashed every time I tried to send a message!...The following day, the day of pickup, I attempted to contact them dozens of times during the afternoon by phone (yep no answer) and by email (yep it kept crashing)! After reading masses of adverse comments on this and other sites I contacted the Bunnings where I'd purchased the bag. Spoke to the manager who contacted his buyer and they somehow left a message for AussieSkipBags to contact me. Yep, still waiting for AussieSkipBags to get back to me. Yep their bag is still up there on the driveway waiting for pickup. So first thing on Monday morning I start an action through VCAT/Consumer Affairs and I also intend approaching both Bunnings and Mitre 10 to ensure they remove these turkey bags from sale.
Really easy and practical
I have had three collections now. Really reasonably priced. Was an easy alternative to a skip bin for minor renovation rubbish removal and also spring clean of the house. I was really happy and surprised how much weight the bag could take!!
Never use this bunch of amateurs.
The giant pink bag has been on my footpath for two weeks. Calls and emails unanswered. Never use this business. I just hate saying this but they deserve to go broke.
Questions & Answers
Did anyone who had issues with their pick up contact consumer affairs?
The ACCC website states:
It is illegal for a business to accept payment for products or services they do not intend to supply.
Send the consumer protection agency after them!
How do I get two full Aussie Skip bags removed from my building site? One of your contractors with a crane truck has dumped them on my building site, over the locked gates and temp fencing.
Good luck..shoddy bunch..scammers
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