Dust problemWe are currently on a road trip and are driving on unsealed dirt roads . Our camper is brand new Tanami 15 and was full of dust after the first destination . There are numerous areas unsealed in the floor of the van where the dirt has entered . There is dirt in cupboards too . Why is this acceptable in a $60000 van ? There are also several things not working properly or fallen off . Toilet door and main door not shutting properly needing force to close . Show details
Avoid Austrack campers0 stars.
Buyer beware - The after sales service from head office is embarrassing. We bought a new Hybrid. Drove it out the door to find numerous issues -
1. Air conditioning didn’t work
2. Internal cupboard doors fell off hinges
3. Scratched interior
4. Spare wheel bags ripped
5. Awning doesn’t close
Zofia Polaczuk - Service & Warranty Manager was nothing but rude, lacks any empathy, is on a power trip to make customers lives hell. She goes out of her way to be difficult and not find a reasonable and fair solution & clearly enjoys it. How she... Read moreis appointed into this role is beyond me. I said this situation was s*** and she hung up on me and said I swore at her. The air conditioning wasn’t checked in production, then it somehow became our issue. Zofia said wait for a new part, up to a month, or drive 9 hours to get a new unit. We had to cancel our trip, wasted annual leave with no compensation. Disgusting service. I do not recommend buying from Austrack. Go to Jawa or Swag.
Product is great but business is terribleGood product but shocking customer service. I would be embarrassed to work for them. Spent $60000. On a 15XL camper. After 7 months of waiting finally got camper minus the external 80l fridge. Promised it by November… Over 2 months later still no fridge, no contact at all. Have rung Austrack many times trying to get an honest answer but promises, promises no fridge. They will say whatever it takes to placate the customer and then forget about it. Stay clear of this mob - they are full of crap. Now I’m trying to get my money back for the fridge. Yep good luck with that!!! Show details
Steer clear of Austrack Campers if you want any post purchase service or warranty claimPurchased brand new Tanami X15 Hybrid Van in 2022. Right up until the money was paid there was immediate response and dialogue. Once delivered, raised issues with damage to Van, missing bolts on awning, internal and external build quality, inferior or different brands of equipment. Used online claim that went nowhere. Then had to explain several times in details to several different people what the issues were. One of which restricted safe use of the van. It is now almost 6 months on and there is nothing but continued lip service and prolonged ... Read moredelays due to inaction and claims of being busy. I have rectified and made safe myself so that I can use the brand new $55K van I bought. Do yourself a favour and go with a reputable brand unless you want to do repairs on a brand new unit just to be able to use it, at your expense. During my travels I will tell everyone and anyone when they ask about the van. Appalling after sale service and mediocre build quality out of China. Is it a safe family van? I'm not sure, so take care if you have one or decide to still buy one. Issues can be resolved, bad service sticks.
Austrack 15 L HybridWe bought a Austrack 15L last September 2020 and had endless issues with this van. Brakes, Aircon leaking .TV not working Radio faulty . All three batteries only lasted until warranty was up. Rust on Van.Hatch broken. Service is shocking.
Questions & Answers
Well I'm glad I found this site
Was..... thinking about purchasing an Austrack hybrid, after reading these Terrible reviews, I think I'll go elsewhere.
Plenty of other campers to pick from.
|2650 x 6700 x 2180 mm
|Main Bed Size
|Bathroom / Laundry Inclusions
|Shower, Toilet and Vanity
|240V Power Point, Awning, External Speakers and Solar Panels
|Air Conditioning, Leather Seating and TV
|Cooktop, Fridge and Sink
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