Australia Post Prepaid TravelSIM
Verified291 reviews
Usual Robbery – It was a great idea to purchase this sim for a back up. However I was prompted via SMS to recharge as the 30 day expiry was drawing near, so I did this 8 days out and I lost those 8 days as the new start date became active as soon as my payment went through. Now I have just received another SMS prompting the same response but doing my maths I… Read more
should be recharging on the 10th Feb not the 3rd as they claim. I have tried to live chat with them but I would have more luck winning power ball this Thursday. Usual rort.
Absolutely useless – Only worked in Argentina, did not work in Brazil, Ecuador or Chile, totally left me stranded, had to give it 1 star because i can't give it zero stars Show details
False advertising. Sim won't work in Alaska or Hawaii – Spent 5 weeks calling and writing Aupost on whether or not their international roaming sim works in Hawaii and Alaska and on what carrier. Received a dozen different "opinions". Collective reply was YES YES YES it will work. It did not work on data or sms and barely on voice calls using TMobile in Oahu (Honolulu). Only SMS worked in Anchorage,… Read more
Alaska, no voice or data. Do not waste your time or money on this product. 100% off-shore customer service that knows nothing and tells you what they know you want to hear. Lost cause non-refundable rip off.
Positive reviews
Awesome value – Edit: Unfortunately not available as an eSim so after upgrading to a newer S22 had to change to a different travel SIM. Always travel with a second SIM in my Samsung S10 for emergencies so decided to give the $5 International Roaming Plan a go. From previous experience I know to limit data to WiFi whenever possible as even background usage… Read more
quickly depletes data allowance. Just came back from a quick, one week holiday in India. Turned off mobile data before arriving so being careful used only 10MB of allowance. Plus a bunch of SMS to my travelling companions and a few calls home. Worked perfectly in 4 cities and is incredible value compared to international travel Sims.
Great Sim - Everything I need – I bought this sim in January. The features of the sim has everything I need. It rolls over and the ability to port my number over was very handy. Great customer service on the phone line. I will be recharging. Thanks
Can’t understand why all the complaints – I have had great experience with the service ,including help lines, and I have been very happy with the reasonable call charges. Only problem was unwanted data using my credit. However that was easily fixed, on Travel SIM’s advice, by my changing my travel phone settings to turn off the data usage. Travel SIM now issue Australian rather than Estonian phone numbers too. Show details
Negative reviews
Not recommended – Very unreliable Activated sim and inserted sim asper instructions. Worked ok in first two European countries visited. Not able to use in any further countries that were on the list despite adding more payments. People who tried to contact us from Australia emailed it was switched off. Could not re-activate and emails to customer service received ineffective replies. Please try someone else Show details
Australia Post Prepaid TravelSIM was a complete nightmare – I purchased the travel sim to travel to Canada. The pack states 50 Minutes SMS included calls back to Australia, and a small amount of data. I only wanted it for the TALK. Activated successfully, NEVER WORKED AT ALL. Went to Computer Geek, 3 people spent hours trying to get it to work, then a message saying I needed to top up. I haden't even used… Read more
1 minute. I did top up, same message, top up again. Gave up. Contacted Aus Post when I arrived home 15 phone calls later I MIGHT get a refund. AVOID LIKE THE PLAGUE, it's a complete rip off.
Unsatisfied customer!!! – I purchased a travel Sim card from Australia Post unfortunately i have not been able to get in contact with the company as i believe they have gone into liquidation and i still have travel credit to the value of $99 ....I have phoned several numbers only to be kept on hold for 1 hour and yesterday 2 hours i have asked for a supervisor or manager to return my call but as yet nothing NOT Happy JAN!!!!! Show details
Recent reviews
Don't waste your money !!! – Bought 2 travel sims to use in Singapore, UK and Scandinavia. The idea was to be able to contact my wife if we separated when travelling and also a number family could call and vice versa if necessary. It really was a case of "if it sounds too good to be true....". My sim worked in Australia at first but not thereafter. My wife's sim worked in… Read more
Singapore and part of the UK then nothing. We particularly wanted the data so that our phones, when location was switched on (uses data) would put location against our photos. That's all we take pics with now...our mobiles. Support initially was almost impossible to contact but we did end up with an email address. Could not do a thing to help us though and have never explained what went amiss. I was told to ring their "1300" number to maybe get a refund when I got home. Did that and was on hold for long periods (not surprised). Their system offered a callback and assuringly said I would not lose my place in the queue. But I never got any call back. The whole travel sim system is clearly utter rubbish. Don't bother.
Useless – Activated sim before going overseas. Inserted sim at first destination as advised. Checked emails once before turning phone off, when I tried to check again I could get nothing. When I could log on to my account it said that all credit had been used. I checked emails once, made no phone calls or any texts. If I could give zero stars I would. I… Read more
bought a local pre paid sim in the UK and had no problems. I would advise you to wait until you get to your destination and buy a sim there.
Do not touch these – The worst travel decision I've ever made was to get an Australia Post travel Sim. I've never bothered to use a travel Sim before but when I saw that you could keep your own number I thought it was worth a try. I started the activation process 5 days before I left as advised and the number did not become available until 2 weeks into the trip. The… Read more
data lasted for 3 messages and then I couldn't even use the calls or SMS because that made the Sim expired. Then when I got home I tried to port the number back to my provider and 3 days later, I'm still trying. It's been an absolute nightmare. The online help staff are either badly trained or badly equipped to do their jobs. My number is now stuck somewhere between the two providers. I've learnt one lesson, never port your number to a travel Sim. Especially this one.
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Where Has My Credit Gone. Daylight Robbery – I received an email from Australia Post a couple of weeks ago saying I needed to update my credit card details on my Post Paid Travel sim. Was away from home until last week. Went to log on to update my credit card details and find this product is no longer available so what has happened to my credit? No answer from Australia post to emails or… Read more
phone calls. Very disappointed as I never had any problems with this TravelSim in the seven years I have been using it and always thought that Australia Post was a reputable company. Clearly I was wrong.
Disgraceful – I purchased a Travelsim from Aust Post 2 years ago. I now go to use it again only to find the business has been closed down!! No advice whatsoever so the balance on my Sim disappears. Their call centre IN THE PHILIPPINES was no help. This is a disgrace for a business the size of Aust Post. I will not support a business like this again.
Do not Buy. Very bad product – I have only had this sim active for a less than a week and it's nothing less than a nightmare. I did a speed test, 1.13mbps download and 0.24 upload. Show details
Ware of money – I purchased 2 and Auspost advised me to connect the day before going to Canada. That worked OK but upon arrival nothing but trouble. Only 1 worked one time I could not connect to get help. Even a local phone tech tried. Buy a SIM card overseas. They will connect you and offer support. Show details
Service is unreliable – I have used a sim-only plan through AusPost Mobile for my son's iPhone for 7 months. In this time we have had at least 4 occasions when either the data or calls (or both) have stopped working for days on end, leaving us unable to contact him in emergencies and vice versa. When you call them they tell you your account has been barred for no… Read more
apparent reason because there is a system glitch and they will fix it. But yet it happens time and time again. No apologies, no compensation for the time it is not working. My advice is to pay a little extra and use a reliable provider.
Rip off . Do not buy it – I bought the 25$ deal. Have not been able to make calls. Recharge does not take effect. The usage history is not accurate and to make matters worse I can not contact customer support. The message I keep getting us all in working hours when I am and have been for days. Wasted money and extremely dissatisfied. Show details
terrible product – I bought an Aust Post TravelSim in May 2019 and tried using it in vietnam and Cambodia in Feb 2020 but didn't work at all. Had $31.20 credit plus $25 zone 1 data pack. Nothing worked. contracted TravelSim when I got back in March 2020 to get a refund and they agreed to refund but kept delaying it. Contacted them 5 times to ask where is refund -… Read more
always "in the post". Then on 5 July 2020 found out Aust Post TravelSim is in administration and I won't get my refund as agreed to in March. I notice Aust Post is still selling FlexiSim (same thing). so much for the Aust Post brand - isn't worth anything.
Terrible do not buy - would rate no stars if possible! – Have only been able to make a couple of phone calls and then I went into negative balance. Loaded the min $25 credit (for calls) and $25 for data the had no access at all. Tried getting help on the 24/7 line and via email - no response! This is a terrible rip off, and a let down when most needed. Do not buy! Show details
Australia Post Travel Sim( prepaid) – This was not good value for money. Frequent recording” experiencing heavy traffic, call back later” when not convenient to do so.?not enough bandwidth? Couldn’t send emails to Australia(home carrier is Telstra)but no advice/ warning about how to solve this issue. Need to keep recharging account every 6 months or lose it,especially when no plans to go overseas for longer interval. Could not recommend this product. Show details
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the worst service ever – This service should be stopped. I could not get service for data, or text messages or internet or phone calls in Ecuador, Chile and Peru. It was dangerous because I could not use maps in these dangerous countries. My business suffered also because of the lack of service - they just keep asking for more money. It might sound cheap but you get what you pay for. DO NOT USE IT. Show details
Pathetic – in fours weeks the 3 sim cards i purchased were very useless 8 times our service went down with no internet no calls & no text for several days at a time, was always told its fixed but broke down again straight away, i have lodged complaint and request for full refund, the flexisim is a piece of junk you will be sadly dissappointed. Show details
Useless – I put the SIM in the phone in Australia, all working OK. Could not use at the airport in China neither could I use either phone or data in UK where I spent most of my time. Wasted an awful lot of money on SIM and data pack. Ended up buying a cheap phone in UK and PAYG Show details
Not bad, something is better than nothing – I find it ok. Some times no service but you get service as promised. I purchased data pack. Speed was bit slow though, but what more you want. No complains. Show details
Useless - Do not buy – Terrible product: * No voicemail * Ridiculous overpriced rates both in Australia and overseas for both incoming and outgoing calls * Randomly directed me to update the SIM card after a few months - very disorganized on their part * When I was overseas (in New Zealand!) they sent a message that I should respond with my return date or implying they… Read more
would discontinue the service if not - it is supposed to be a 'TRAVEL' SIM. The icing on the cake was that I couldn't respond to the message as MMS was not activated on the service. Repeat: Terrible product - Useless for travellers - Do not buy
DO NOT BOTHER WITH AUSPOST SIM!!!! – I’m another angry Auspost SIM customer. It was an absolute nightmare to use in any and every Zone 1 and 2 country I travelled to. I researched this SIM’s benefits and selected it for its promise of seamless call access through both zones, but no!!! it took an average of 3 days to sync in every city we visited. Useless!!!!! We were flying in and… Read more
out of countries every 3-4 days. It still managed to chew up $80 worth of (call and data) credit, despite not being able to make a single phone call!!! And it is astonishing that there is no way to view a call log to review where money has been spent. Clearly, this SIM needs to be deleted from the market place. I am only one of many, many similar complaints. See more below..
Keeps losing service in US and takes a very long time to port numbers – Bought 4 SIM cards - only two ported within 4 days, 1 while we were already overseas, and one never ported (it has been over 2 weeks). Calls and data lose signal constantly in US. Show details
Cool service at kathmandu – Great, worked kathmandu nepal @ top of hill @ kopan, dropped out too & came back though, but pleased worked at all, only used half gig over weeks there as did $25 data pack & used $5cr for texts. Using messenger & WhatsApp for calls if add country code & state code without the zero eg 07 qld add +61 aus then 7 then business number worked via… Read more
WhatsApp for free to call travel agent, so surprised it worked & so was he. Texting worked fine too, but if add their country code. Ps need data roaming on, I'm guessing location, data & maybe wifi just incase & I didn't use power saver as I'd heard affects signal. Thanks aus post people :) I'm happy
Neverending problems but nice customer service people – I've used this AusPost TravelSIM for 6 months, in Aus (local plan) and overseas, and I'm now up above 10 new and distinct issues with their service. The customer service people are lovely, and they usually compensate me credit for the annoyances, but when issues are a monthly occurrence (for the first few months), then a weekly occurrence, and… Read more
then a daily occurrence (3 incidents this week including **8 days and counting without service**, all without explanation) there is something very very VERY wrong. The "Level 2" tech support only works business hours, so if you have one of the trickier issues, you're going without a phone for many days. As for time to reply: On email: They take days/weeks to reply to customer service emails. On Phone: half the time you wait 20 minutes before being told to "please leave a message" (which they have not, in 3 experiences, ever actioned). The other half the time you call it takes about 20 minutes to reach them. Again, their people are friendly, but that's ALL I can say that's positive about a service which isn't serving me. Really, it's utterly astonishing to me that after 10 different problems (from cutting off my credit while overseas because of their own failed math, to my local phone plan lapsing into SOS mode for 8 straight days and a dozen calls to customer support) they can continue to find new ways of wrecking the customer's experience with what's really quite a good value offering (if you travel a lot).
Very unreliable – Sometimes it worked other times it didn't. Had to constantly reboot phone and login screen would freeze all the time. Not a phone problem because everything else worked fine. Would not recommend and also very expensive. Show details
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