Auto Trans Australia

Worst place to deal with – Here is the reason why you deserve 1 star. They've replaced my mechatronic unit and told me my car was100% fixed, 100%, can you imagine. I took the car, drove in motorway on my way back to home same day, car slowed down all of a sudden multiple times in motorway, lucky no accident. Called shop, explained him how risky it was to drive such a car, he asked me to bring the car, replaced the box again and told me "they couldn't find any issue and replaced the mechantronic" and told me second time 100% fixed and guess what same issue. Called them again, this time my car was not drive worthy, made me pay the tow fee from schofield to Alexandria ($300), and guess what told me to pay $2k to replaced clutch and once replaced, same issue. So the process continues and they replaced it again. We are talking about getting above service after spending almost 6K and duration is 4 Months from the company that has 40 yrs experience. THEIR WEBSITE SAYS GUARANTEED RESULTS THE FIRST TIME, this is definitely NOT

Sorry to say, you don't deserve even 1 star.

Sabin.

Very Professional – I was recommended by another mechanic to go to Auti Trans Aust after my transmission failed. Being a single woman it’s hard to find the right people when car troubles happen. From the very first I was greeted and told that they would assess the problem which was done immediately. The work required was explained in detail, they were also accepting if I wanted to shop around. I stayed with them and it was completed in a short time as I use the car for work. Their knowledge, professionalism and courtesy through the process was outstanding. I would have no hesitation in recommending ATA to anyone. Carolyn

recently I had the misfortune to have a massive auto gearbox problem – I contacted the repair shop ,the receptionist was helpful and had the manager contact me in a short time. Tony was very helpful as well. he booked me in and said he was going to report to me after inspection. the repairs were done to my satisfaction. They supplied me with a lone car wile the work was going on . my car came back repaired ,also it was washed ,inside was cleaned and tyers were blacked. all up I was very satisfied. I would not hesitate to recommend this company.

An Auto Trans Specialist Who Does Excellent Work – When my 76 K's VW R 36 developed a bearing noise I took it to a local Auto Trans workshop to get an appraisal of the problem. These cars have a DSG gearbox which uses a computer to operate the clutch and shift gears. The software is adaptive and 'learns' from the drivers habits and makes adjustments to its programming accordingly. VW does not re-build these boxes. They replace them, and that's about $7.5K thank you. OUCHY OUCH!!!

So I was not feeling good about my car and it's sick gearbox...

Anyway the guy explained that the box would need a full re-build as most of the cost is for accessing the gearbox and re-building. May as well do all the bearings while you are there. Quoted around $3.5K but could not do the job for 4 weeks as it was coming into the Xmas holiday season and his job sheet was full till new Year.

Sounds sorta OK now.

Couldn't wait that long so called a VW specialist mechanic and he recommended Auto Trans Australia.

Phoned up and spoke to Joey. He knows his stuff. Stated that they have rebuilt hundreds of these gearboxes and there will be no problem. Does work on VW Audi BMW Lamborghini etc.

Quoted $4700 inc GST for the full re-build including replacing the twin clutch packs which the other guy didn't mention. Explained it is a must do while the box is out. Apparently they have a life of around 100K which is about the same for the gearbox. I thought they would last a lot longer than that- but there you go. Mine didn't!

Said I could bring it in immediately and would take around 3 days.

All good apart from the price hike. However he said that the box would be good as new and would carry a 2Yr / 40K warranty. That is what I wanted to hear.

Dropped the car off and Joey showed me the workshop. There were about 14 cars on hoists for work and the work shop was organised and clean. No shortage of customers. All good signs.

Three days later, got the call to pick up my car and went along.

Test drove it with Joey and all seemed fine. He advised me that the clutches were brand new and to not use heavy throttle applications till they have bedded in which would be in about 100 kms.

I have had the car back for a couple of months now and yes it does seem as good as new and shifts perfectly. Clutch-up take just right.

Couldn't be happier.

This workshop is not cheap. Although for the work they did and the end result along with the 2 year warranty I feel the price was right.

If you need work on a new gen gearbox and want the satisfaction of knowing the guy doing the job is a specialist who guarantees his work. This is the place!