Peace of mind
We just had an inspection by Trevor from State roads and was blown away by the extremely comprehensive check he performed. He took dozens of photos of every part of the car, including the suspension and underneath the car, as well as a detailed written report. He was very thorough and found every little fault with the car, inside and out. I cannot recommend Trevor and Stateroads enough to give you peace of mind when buying a second hand car!
Fantastic Service from booking team and Inspectors (Mechanics)
So impressed with State Roads. Purchased a car from interstate and due to COVID could not travel to Melbourne to inspect. I felt so uncomfortable thinking about buying without seeing it first but, the team at State roads assured me they do it often for interstate buyers, we discussed the options they have and made it very easy to book and schedule with the owner. The Inspector, Trevor was the icing on the cake. Such a legend! Did the check and supplied more photos & videos then I knew what to do with. Called me and talked over everything that was great with the car and the few minor issues. Made me feel completely comfortable with going ahead with the purchase. Would highly recommend State Roads and definitely ask for Trevor.
glad i done it
never really considered getting an inspection when going through a car yard as cars all need to be road worthy however when spending a fair amount of money i decided to get it tested and glad i did was very helpful and im really happy with the report and the service everything was explained and i left with peace of mind on my choice of car
Excellent. Like being there in person but with the knowledge
Very helpful. Took plenty of photos and issued to me immediately. Very quick response. Was on the phone to me after explaining the issues and Received report that night. Inspector was happy to answer questions and provide advice even after fulfilling his obligations. Would reccomend 10/10.
Excellent customer service.
We were impressed with Flavio's professionalism and exceptional customer service. He went above and beyond his call of duty. He was proactive in going back to the dealer for a second car inspection after an error by the dealer. His inspection was thorough. He was very approchable in responding to our queries. Jo from reception was courteous and also very helpful. We have been very happy with their service.
Amazing Service - Best experience I've ever had with a mechanic!
I called Anthony late on Thursday and he was here, on-time, the very next morning. Extremely satisfied with the service, the most honest Mechanic I've ever had! After issuing the Safety Certificate He was quick to give me useful advice on the future maintenance of the car. Highly Recommended!
- Verified customer
Fantastic and thorough service!
Dear State Roads,
We booked an inspection on a car that we were looking to purchase and we were blown away by the extent of the inspection and thoroughness of the inspector. We had the chance to speak with Rick, our inspector, who was extremely knowledgeable and great at explaining what state the car was in in layman’s terms. He also took numerous photos that backed up the findings in the report.
We opted to have the car checked for liens, accidents, and whether it was stolen or not. This all gave us great peace of mind to purchase the car.
...Thank you once again to all the team at State Roads from our first contact who explained the whole process to the great inspector. We will definitely be using your services again in the future. Kind regards, Leigh
Fast and excellent service!
I needed a last minute roadworthy to sell my car and luckily they were able to fit me in the same day!! John arrived within 2 hours of my call and provided quick and excellent service. Even managed to crack a joke and have a laugh!
Thanks again :)
Worse than a waste of money!!
I had an inspection done on a 4x4 ute and I specifically asked if it had been lowered as it would present issues for me. I was assured that it was not lowered and that it drove well. Based on the report, I bought the ute, only to find that it had been lowered significantly and I would have to replace the entire suspension kit. The independent 4x4 specialist that did the work confirmed that the car had been lowered in a completely unsafe manner.
Upon inquiring about State Roads refund policy, I received a call from the inspector who repeatedly t...
Gratitude and appreciation
Booking date: 26-6-20
Booking no: 59767
I would like to comment on my experience with state roads and express my most sincere appreciation cation for your services.
As I was looking at purchasing a used hino tipper truck for the first time and as I was very nervous and not very mechanically minded I appreciated you having Ray attend at such sort notice. ...I would highly recommend state roads and your inspected Ray. Your inspector Ray gave the me a detailed, breakdown onsite ofany of the truck faults and approximate repair costs for any repairs required, allowing me to negotiate and purchase the truck at a fair price giving great peace of mind. Inspector Ray also went out of his way to show me how to use the trucks functions and especially the tipper which I had no clue on how to use and as I could of caused the truck damage if used incorrectly, sincerely appreciated. I would defiantly highly recommend your services again, especially your inspector Ray due to his professionalism-attention to detail and overall just a pleasure to deal with. Yours sincerely Steven Nicholas Greystanes
Professional service - sellers point of view
As a seller I was nervous about allowing a stranger access to my car. Ray was very professional and put me at ease right away. He was thorough and efficient. As soon as it came time for him to test drive the car, he asked for me to join him. At that point I would have trusted him to take my car on his own, though came along for the good company anyway.
The lady who I spoke to over the phone at State Roads (Joe?) was also very helpful and patient. I will definitely be using these guys for my next car purchase.
State roads Report
Trevor gave me a detailed report that fulfilled all questions relating to the car. Have used state roads in the past and would recommend to anyone buying a car. Plenty of photos and detailed description gave me the confidence to purchase the car and has been a fantastic vehicle.
Questions & Answers
Ok so after a lot of research, I have narrowed down to State Roads & NRMA for Inspection of a car that I am interested in buying. From what I understand, the quality of Inspection also depends on the Mechanic assigned to do the job? (Based on Negative Reviews Posted here)
I dont mind paying $265 for Inspection but I dont wanna end up chasing State Roads for missing things in the report. Can you make sure that a Mechanic with a good reputation is assigned to do my job?
John F.State Roads
All of our mechanics are a grade mechanics and have the same equipment and same training and in particurlar, body repair training. Over the past 25 years of being in the same business we have sifted through many mechanics and have an awesome team. We stand by all of our mechanics and we are happy to guarantee their work
How long does a platinum inspection usually take to be conducted? After that, what's the estimated timeframe for when the report will be provided? Thanks for your help.
John F.State Roads
The inspection really depends on the car type and age km etc, also if the car has problems and/or been repaired structurally. We generally allow 3 hours for the inspection which includes creating the 6 page report and pics download. The mechanic will usually call you straight after he is finished looking at the car and you will usually receive the emailed report by the end of the working day at the latest.
2 part question
Q1 Does State Roads just contract mechanics local to the area of the requested inspected vehicle?
Q2 Can I request a mechanic that HAS NOT done an inspection for the dealership previously to which will give consumer confidence that dealership and inspector are not known to each other and a rwc report is done in accordance to laws without influence from known parties to the inspector?
John F.State Roads
We have a dedicated inspection team that travel from one job to the next, in other words that is all they do. Good mechanics with extensive experience are hard to find then to include body experience where we guarantee to detect body repairs is extremely hard to find. Due to the level of training we provide to our inspectors we have a limited number so it is not possible to have inspectors in all areas or from a local workshop that put down there tools and we send to the nearest job. Our mechanics do not colude with car dealers, they are inspecting the vehicle honestly and accurately, we have been in the business a long time and most dealers know that if we are coming to inspect a vehicle what to expect.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.