1,270 reviews
AI reviews summary
Overall sentiment for Pro Auto Repairs is overwhelmingly positive, with consumers frequently describing the results as "factory new" or "invisible". The mobile on-site service is highly valued for its convenience, often saving customers from having to leave their vehicles at a panel beater for several days. While the vast majority of experiences are excellent, a small segment of reviews highlights significant inconsistencies in paint matching and head office communication.
Pros
- Exceptional Workmanship: Repairs to alloy wheels and paint scratches are consistently described as high-quality, with many users unable to locate the original damage once the work is completed.
- Convenience and Efficiency: The mobile service allows repairs to be conducted at homes or workplaces, often taking only a few hours compared to days or weeks at traditional body shops.
- Professional Personnel: Technicians—specifically Indunil, Jarrod, Jay, and Marios—are frequently praised for being punctual, polite, and meticulous.
- Competitive Pricing: Quotes are often reported to be significantly lower than those from traditional panel beaters, providing a cost-effective alternative for minor cosmetic damage.
Cons
- Paint Matching Issues: A recurring complaint among dissatisfied customers involves mismatched colours on panels, with some technicians unable to rectify the discrepancy after multiple attempts.
- Communication Lapses: There are reports of the head office failing to respond to quote requests or follow-up emails when a customer is unhappy with the initial repair.
- Finish Inconsistencies: While rare, some users reported poor finishing, such as visible sanding marks or paint drips, which required external professional correction.
- Technical Limitations: A few instances were noted where technicians struggled with specific finishes, such as machined alloy wheels or matte paint, leading to unsatisfactory results.
Verdict
Pro Auto Repairs is a highly recommended service for mobile alloy wheel and minor cosmetic paint repairs, offering professional results and significant time savings. However, consumers seeking complex paint matching on large panels should be aware of occasional quality control issues and ensure they confirm the technician's capability with their specific paint finish before proceeding.
Reviews with attachments
Fast to confirm a date . Quick to do the job . Perfectly . A capable efficient tradesman (Dean) and a perfect new 4 wheels a little later . Perfect job . Don’t go elsewhere. Too easy a fix to be true and at a sensible price. This is a genuine review without any encouragement!! Show reply
Huge thanks to Dean at Pro Auto Repairs for the amazing job repairing my alloy wheels! The finish looks like new — you’d never know they were damaged. Dean was professional, great attention to details , and super easy to deal with. Highly recommend if you need alloy wheel repairs. Please keep up the good work!
10/0 service. Highly recommend returned my wheel back to brand new
Awsome service, Sarkis arrived and the job he done was perfect, wheels look brand new again very happy and would recommend him
Excellent work. Thank you so much Sarkis, you has been very friendly with me
- +2
Very impressed with the workmanship. Highly recommend asking for Sarkis. A true artist.
Jarrod came out to our home in Melbourne and did an outstanding job fixing a scrape and dent on the front of my car. He explained the work, carried it out and cleaned up and was very friendly. The result is brilliant - back to its perfect state.
Highly recommend! Own a Mercedes C300 2022 model, 30cm scratch on rear panel, 2 slight rim damage on 2 wheel and numerous chips. Sent through a few photos and quote received in 24hrs. Couldn’t believe the price, 1/3rd what the panel beaters quoted. Booked in for a Saturday (another bonus) and Jarrod called the day before to confirm. All done in a… Read more
couple of hours, would have been without the car for a week at the panel beaters! Couldn’t be happier.
Jay was amazing!!! 100% Recommend Will always recommend him ! Keep the good work guys
I have just had Indunil repair 3 alloy wheels. He did an excellent job particularly on one very badly damaged wheel. Very prompt to arrive and worked quickly with amazing results.
Had plenty of scratches on the hood of my vehicle. They were able to come by within 24 hours and had my car looking brand new. Great service, quick and professional!
Jarrad and team including his young apprentice son arrived to my home with courtesy and enthusiasm for the task at hand, a job that other companies would not attempt, paint repair to a matte blue paint finish on a limited edition Abarth. The finished job was first class, I’m speechless with just how good the car looks, it’s an immaculate finish.… Read more
The team also touched up tiny paint chips and corrections needed here and there as well as supplying a small container of touch up paint in case of emergency. Can’t wait to have them come back to tidy up my rims, other end the perfectionist that Jarrod is he couldn’t leave with out alter tidying up the rims for me. Brilliant service!! Thx again team much appreciated
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- +1
Marios did an outstanding job fixing my wheels, he had the job done within a few hours and did an amazing job with the repair and colour match. I'd most definitely recommend the service to anyone looking to get their wheels fixed!
Could not be happier with the service, The Pro Auto technician is an artist, my wheels are looking brand new again! Couldn’t be any happier with the work done!
Mario was excellent on time and professional job. Well Done!
Latest follow-ups
The photo speaks for itself. In trying to fix a few scratches and dents a new issue with this dripping paint was created . A second technician came out to then work on that and while he did manage to rectify some of it it was not as it originally… Read more
looked . And yet still $660 out of pocket and two emails requesting follow up ignored . Would never use again .
Follow-up · Yes the colour matched well but not when they leave it dripping and it dries like that ! It took a full day just to get that result !
- +1
Very poor finishing on one out of the Four wheels, sanding marks visible thru the paint work. Question them on this and this was the response i got back... "we’re sorry to hear the experience didn’t meet your expectations" And of course no solution offered! :( Take your $ and time elsewhere....
Follow-up · Did they check all wheels properly? No How long did the repair take? 3 Hours Was pricing clearly explained? Yes.
Terrible repair service in Melbourne Victoria would not recommend. Look what we are left with. Mismatched colours owner of business wanted a third attempt to rectify, I would not get this mob to paint my front fence!
Follow-up · Unfortunately no compensation. No follow-up after various emails the owner of the company is non-responsive. I was recommended to this company via the starlight foundation and extremely disappointed in this.
In-depth reviews
- +2
⭐️ 1 Star – Extremely Disappointed with the Paint Repair I’m very disappointed with the service I received from Pro Auto Repairs. I scratched the passenger-side rear door of my Polestar 4 and accepted their quote of $938.09, paying a $190 deposit. They sent a technician M, on 25/11/2025 to repair and repaint the area. As soon as he left, it was… Read more
obvious the paint didn’t match the original colour at all.
I contacted the company and sent photos, and they agreed to send another technician. They sent another technician on 10/12/2025, along with technician M. The new technician used a computer to match the paint, showed technician M, and left. Technician M spent hours trying to match the paint and still couldn’t get the colour right. He said they’d involve a paint specialist. The company later informed me they had found the right paint and booked another repair for 9/01/2026. Technician M returned that day and assured me they had finally found the correct colour. After a few hours of work, he said the job was done—but the paint still doesn’t match. It’s immediately noticeable and nowhere near the original finish.
After multiple visits, repeated assurances, and weeks of inconvenience, the issue remains unresolved. I expected a professional repair for the price I paid, but instead I’m left with a visibly mismatched panel on a new car. This is unacceptable. I would not trust them with my car again. I cannot recommend this company based on my experience.
Quality workmanship and communication – Lodged my quote request at 4.55pm on a Friday and 20 mins later had a quote for refurbishment of 4 curb damaged wheels on a 2011 Commodore. I accepted the quote on the Saturday and asked a couple of questions via email expecting a response on Monday or Tuesday. To my surprise I received responses the same day. Further on the Sunday I received… Read more
advice the work would be carried out the following Tuesday and a 2 hour window of when the technician could be expected. So far so good - expectations exceeded.
Technician Bree arrived slightly late but she did phone me within the provided time window to let me know that she was running behind - big tick there. Once onsite, Bree inspected the damage and outlined her plan to make the repairs. I have used Pro Auto Repairs before and the quality of repair has always been high, but the level of care, extra time taken on fiddly repairs and the skills of the paint technique used on this particular job was outstanding.
Shout out to Bree for caring about your customers satisfaction and taking personal pride in the work even though you were working on a 14 year old Commodore's wheels and not some high end newer vehicle. You are a credit to yourself and no doubt an asset to your company by making sure the job is done right first time.
All in all another positive Pro Auto Repairs experience and if you are lucky enough to get Bree as your wheel repair technician, you will not be disappointed.
Golf GTI Diamond Cut Wheel Repair 10/10 – I recently purchased a preowned golf GTI with all 4 diamond cut wheels having gutter rash as well as some corrosion throughout the wheels. They looked terrible and I wasn't sure if they could be saved at all. I contacted pro auto who sent out the master Steve. Steve was super professional and explained the whole process to repair and gave advice… Read more
on how to achieve the best possible result. It was a big job but Steve is the human CNC machine. He look my wheels to the next level. They still retain that diamond cut factory type look and are gleaming absolutely new again. I am so happy that I trusted pro auto and I am even more fortunate that Steve was so focussed on getting the best possible result and believed in the work he was doing and making the customer happy. He is a truly skilled professional who is doing the pro auto team proud.
I was happy with the entire process from booking to payment.
Cannot recommend them enough and would use the service again. Considering how high Steve's standard was I am considering using pro auto for ceramic coating and other services in the future.
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Recent reviews
Very punctual and efficient technician. The technician, Indunil, who worked on this scratch repair did a great job repairing a side panel on my Mazda. No signs of paint run, and the paint match still has the natural sparkle of the original coat. Very impressed!
I damaged the rim on my new Lexus. Organised Pro Auto Repairs to come to my address.Bodie arrived and did a wonderful job fixing it. I honestly cannot tell where the damage was.I would highly recommend them, they are also very reasonable with pricing. Regards Jenny
Pro Auto Repairs is a fantastic company, able to repair minor damage at your home. We had tried a couple of other companies who said our damage would need to be taken to a panel beater and we would have lost access to the car for days if not weeks. Indunil from Pro Auto spent three hours here this afternoon, and did an amazing job. The result is perfect, and he is such a kind, friendly and courteous person. Thanks Indunil!
Dean dedicated the entire day to his craft, and I couldn't be happier with the result. Thank you to Dean for his excellent work, and to the team for organising everything.
Accidentally scraped my rims in the parking lot ramp, leaving gutter rash on the 2 side wheels. The team came out on short notice to have them both repaired and look great. Appreciate the promptness and professionalism.
Indunil was absolutely brilliant in challenging conditions, I can’t even tell that there was ever damage to my car! It looks factory new! I couldn’t be happier, or recommend his services high! 10/10!!
Submitted a request for quote at 1pm till haven't received a quote and it was just for a minor scratch. I contacted them chasing them up couple times.Competitor came back within 20 mins!
Pro Auto Repair came to our house and fixed the wheel scuffs in the driveway. Technician Deshan did an excellent w, now I can look at the alloy without wincing! Also they are Tesla specialists so the car was safely jacked up.
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Hi Paul, Thank you for your patience and for… Read more