Schmick Car Care Club

Jake was excellent. We met on time and he inspected the scratches and stone chips, explained what he would do and time he would be finished. He texted me when he was almost finished which made our timing for car pick up easy. He then showed me all the work he had done which was excellent. Great service and can highly recommend.

We were sold this as a no hassle policy, only find out there were so many conditions (see below, as these restrictions probably rule out 95% of Melbourne if not more!). We had already supplied photos of the damage and after sending the below restriction they asked for more photos of the damage. We asked to cancel the policy, as we couldn't meet… Read more

their critrea. They then told us they could use our small driveway and they could do all everything, but repair the matte grey paint scratches. This is a clear case of mis-selling of insurance. We would never have taken this out, if they had told us the restrictions upfront and the fact that they don't do matte paint repairs. It was also a huge hassle to cancel this and they then had the audacity to ask us to pay for the welcome pack they sent to us (most of which is to polish a shiny car). We told them to come pick it up, as even if we could use it, we wouldn't!

"Can you please confirm (with photos) that you have a garage or private driveway for the technician that meets these guidelines? If this is a different address to the one on your membership, can you please provide me with the new address? Once I have this information I will be able to process your repair request for you. Minimum 2 metres clear around the repair area Room for our technicians van to be parked next to your vehicle without blocking any access or driveways Good lighting and air flow No other cars surrounding yours Not accessible to the general public Access to power within 20 metres No sprinklers around this area Not in an underground/basement carpark Cannot be done in an apartment complex If you don't have a suitable workspace at your home we could potentially have you booked in at a friend or family members address that would be happy for us to repair your vehicle there or we do have a repair site at Knoxfeild."

I organised for a deep scratch on my driver’s door to be fixed. I communicated through text for date & time. I left my car in the carport & received punctual communication when the car was fixed. I was able to complete payment electronically. Great job!!

I currently hold two memberships with Schmick Car Care Club, but my recent experience has been very poor. On April 22nd, I submitted a repair request via the app. Two days later, I was told the bookings team would contact me "shortly." After almost three weeks of silence, I had to call them myself. I finally have a booking, but it isn’t for… Read more

another month. From start to finish, the process will have taken nearly two months. If I hadn't proactively called them to follow up, I suspect it would have taken even longer. Paying a membership fee plus $100 for two dents feels like poor value when the service is this slow.

To make matters worse, I tried to cancel a second membership for a new car I picked up less than two weeks ago. I was informed that they only offer a 7-day cooling-off period. It is quite frustrating that they expect customers to adhere to a strict 7-day window when it takes the company nearly 60 days to actually facilitate a simple repair.

Knowing what I know now, I wouldn't have bothered with the memberships. I would have been better off using a local mobile scratch and dent repairer for a faster, more professional result.

My opinion: Not worth it.

A call out to repair scratched alloy wheel and a minor scratch on side panel was fixed by Jimi professionally. A very friendly technician, (Jimi) and absolutely no complaints about a thing at all, hence highly recommend Schmick membership. A minor scratch on the side panel was easily buffed out within minutes so wasn’t charged so we really… Read more

appreciated that! Great customer service indeed! So the whole job cost us $50 only which is a bargain! For whose reviewers complaining about the repair claims that are not covered/declined under Schmick membership, may need to consider how the membership was sold to them by car dealership consultants to ensure the membership was not over sold to them first place as Schmick is only for minor/cosmetic repairs that would still save you money and time by having Schmick in the long run. We’ve had Schmick memberships for years in different states and never ever had any issues with getting cosmetic damages fixed professionally that has literally saved us thousands of dollars over the years! Especially from cosmetic damage repairs to the alloy wheels we all know about!

I’ve been a Schmick member for over 7 years now and wanted to share an honest long-term review. When I first joined, the service was excellent — for the first five years I never experienced any claim rejections. All repair work carried out during that time was pristine and completed to a very high professional standard. The technicians who… Read more

attended were always punctual, well presented, polite, and clearly skilled in their work.

Over the last two years, however, it does feel like the policy has become stricter, with more limitations on what is covered and additional rules now in place. While I understand policies evolve, the change has been noticeable compared to when I first signed up.

That said, the technicians themselves continue to be outstanding, recently had Anthony fix my scratched rims; he was professional, courteous, and reliable when attending bookings. My only area for improvement would be communication from customer care. On my most recent enquiry, it took a few weeks to receive a response. A little more timely communication and updates would make the overall experience much better.

Overall, still a professional service with excellent technicians, but clearer communication and more consistency with earlier coverage would really enhance member satisfaction.

Manuel did a great job on fixing my car for three spots making. He is flexible and generous to fix a crack that is potentially not covered by the policy. He is on time, did great job and clean up everything. Very happy with the sercive

To say this is a poor service would be high praise for this company. Failure to turn up for appointments, last minute rescheduling poor communication. Don't use this company.

Excellent service and quality of work by the technicians at Schmick’s Mascot workshop - small dent removal miraculous, paint touch-up first class and wheels look like me again. Thank you Steve, Andrew and Will - amazing stuff. My aging XC90 looks new again!

Pressure Sale tactics from Car Dealer to get this service. Cost $636 for 3 Years. Repair bookings via Schmick App only. The Car Dealer refuses to take a booking. App is Not user friendly and requires an excessive amount of photo evidence pics. Why do Members have to pay another $50 per single (small) job when we have already paid $636 ? This is… Read more

not Value for money. The App has No adjustable settings and has access to your personal data. I can't recommend this product.

I had a small chip in the drivers door less than 1mm they refused the repair as they said the whole door would need to be repainted. Wast of money seams like a scam. I was pressured to buy this with my new car at Lander Toyota. I won’t be buying another Toyota again.

Very disappointing, not worth the money. They never accept a claim! I've tried on 3 separate occasions to claim, but they always have some excuse. They take ages to progress anything, then end up rejecting the claim. I definitely WON'T be renewing my membership. Definitely DON'T recommend.