Schmick Car Care Club

Communication was awesome the young man you sent around was easy to talk to explained everything and done a great job. I’m very impressed. His name is Ryan. Great bloke.

I paid for the premium service. Since having my car for 14 months, I have requested only very small requests. Three requests only. Each time I have to chase and follow up my requests. I have one open request since June and phoned twice. I am still awaiting a reply. Save your money and go elsewhere. Unless they drastically change their non existing service I will not be purchasing this again.

Could not be happier with the result of service. Was somewhat concerned with the weather not being the best, but rain held out and Schmick professional did an absolute incredible job. The paint work looks better than from factory and perfectly… Read more

matched. And paint chip marks were covered up so well done that it simply looks like no stone chips ever existed. Schmick car care truely exceeded my expectations and highly recommend them to anyone. AAA+++ from a very satisfied customer.

I accepted the Schmick offer when I purchased my Mazda CX9 almost 5 years ago. Unfortunately, I have had to ask Schmick repair my car 4 times now. On each occasion, the Schmick repair and service can only be described as First Class. I have recommended Schmick to several of my friends. Definitely a 5 star service

Technicians were professional and well experienced. Both dent and wheel scratches were done great. No trace of damage and perfectly fixed. Thank you especially to Mick . Membership is worth it . Great job !

Simon not only communicated a timeframe the day before, but he was on time, efficient and such a lovely guy!! It was a pleasure to have him and he did an awesome job!!

I purchased a Schmick Scratch and Dent Assist policy in 2024 when I got a new Rav 4. They were clear about the policy exclusions at that time, so no problem there. I thought it was excessive, but still thought it would be a good policy to have. However, seeing this play out in practice has been eye-opening. In short, these policies are not worth… Read more

the money they cost. Stupidly I bought a 5 year policy.

The exclusions are so extensive that it rules out most scratches and marks that you'd get on your car. Of the four times I've had them assess minor damage - they've only been able to fix it one time. So, 75% of relatively minor scratches, they've not fixed as they were excluded by the policy. To give a full assessment, the one time they actually fixed something, the workmanship was good - it was a relatively deep gouge in a wheel. Even looking at it now, 18 months later, it's difficult to see the repair. So, credit where it is due.

So, in summary, it's not worth buying a policy from these guys; based on my experience, most things that you would need repaired are excluded by the policy. What I've found over the last 2 and-a-half years of having this policy is that it is cheaper to get scratches and dents repaired and pay for each repair on an individual basis from a reputable provider that doesn't make you run loops through a draconian policy check to see if the work is "within policy". Better to find a repairer that works on a per-repair basis and you don't have a contract/policy with them, and they can just fix the thing that needs fixing.

Took them a week to get back to me, just to tell me they can do the repair. When it come to my the second issue (a minor scratch across 2 parts of my bumper) they charged me twice the amount and it took over a month to set the appointment. I don’t recommend anyone uses them!

Bad. Paid $695 for the membership of 2 years. Chip repair Just polished a small area with a microfibre cloth & thats its ! Woow If this is not a scam than what is ?

I currently have three active Platinum Plus memberships with Schmick, purchased whenever we bought a new car. We have paid approximately $800–$1,750 per membership, believing the service would provide genuine value when we actually needed it. Unfortunately, my experience has made me seriously question whether these memberships are worth the… Read more

money.

Firstly, I can relate to what several other reviewers have said about the claims process. After submitting a request, it can take around a week just to hear whether the repair will be accepted. At times, it feels as though you have to convince Schmick that the damage falls within the scope of your membership. For something marketed as a convenient vehicle care service, the process can feel more like making an insurance claim.

Once the request is accepted, you receive an acknowledgement saying someone will contact you to arrange the repair. That can take another week or so. When contact finally comes, the available appointment may be another 4–6 weeks away.

When I expressed frustration about the delay, an earlier appointment was suddenly offered because of a "cancellation". Whether coincidental or not, the overall experience left me wondering why it should take this much effort and time to get a relatively straightforward repair organised.

The bigger issue for me is value for money.

Most people probably don't use this type of service very often. In our case, across a 3- or 5-year membership, we might realistically use it only 1–3 times per vehicle. I've also gradually realised that the scope of what is actually covered is much narrower than I originally expected, particularly when it comes to damage to various body panels. The service appears considerably more useful for certain bumper and wheel repairs than for general cosmetic damage around the vehicle.

Looking back at what we have spent across three memberships, I have to ask whether we would have been better off simply paying for the occasional repair ourselves — or having several cosmetic issues repaired together before selling or trading the vehicle. In many cases, I suspect that could cost a fraction of what we've paid in membership fees.

What disappoints me most is the lack of a genuinely customer-focused experience. When you've prepaid a significant amount for a service, getting a minor repair organised shouldn't involve weeks of waiting, uncertainty over whether it will be accepted, and then another lengthy wait for an appointment.

So, after purchasing three Platinum Plus memberships, would I buy another one?

No. Based on my experience, I don't believe the value justifies the cost.

This membership is a total waste of money. They will push back on any type of repairs and you have to convince them that the damage is within the scope before they do anything. I got it for peace of mind, but when I actually needed them, they were completely useless. I can't believe that I actually wasted money on this. For those reading this, avoid this membership and just get your car repaired at local panel beater, it will be way cheaper.