1,262 reviews
AI reviews summary
Pros
Cons
Verdict
Schmick Car Care Club delivers a polarised experience for members, largely depending on whether claims fall within their strict cosmetic repair guidelines. When services are successfully booked, customers are generally very satisfied with the high quality of workmanship, professionalism, and convenience provided by mobile technicians. However, a significant number of members report frustration regarding claim rejections, policy limitations, and delays in customer communication.
I currently have three active Platinum Plus memberships with Schmick, purchased whenever we bought a new car. We have paid approximately $800–$1,750 per membership, believing the service would provide genuine value when we actually needed it. Unfortunately, my experience has made me seriously question whether these memberships are worth the… Read more
money.
Firstly, I can relate to what several other reviewers have said about the claims process. After submitting a request, it can take around a week just to hear whether the repair will be accepted. At times, it feels as though you have to convince Schmick that the damage falls within the scope of your membership. For something marketed as a convenient vehicle care service, the process can feel more like making an insurance claim.
Once the request is accepted, you receive an acknowledgement saying someone will contact you to arrange the repair. That can take another week or so. When contact finally comes, the available appointment may be another 4–6 weeks away.
When I expressed frustration about the delay, an earlier appointment was suddenly offered because of a "cancellation". Whether coincidental or not, the overall experience left me wondering why it should take this much effort and time to get a relatively straightforward repair organised.
The bigger issue for me is value for money.
Most people probably don't use this type of service very often. In our case, across a 3- or 5-year membership, we might realistically use it only 1–3 times per vehicle. I've also gradually realised that the scope of what is actually covered is much narrower than I originally expected, particularly when it comes to damage to various body panels. The service appears considerably more useful for certain bumper and wheel repairs than for general cosmetic damage around the vehicle.
Looking back at what we have spent across three memberships, I have to ask whether we would have been better off simply paying for the occasional repair ourselves — or having several cosmetic issues repaired together before selling or trading the vehicle. In many cases, I suspect that could cost a fraction of what we've paid in membership fees.
What disappoints me most is the lack of a genuinely customer-focused experience. When you've prepaid a significant amount for a service, getting a minor repair organised shouldn't involve weeks of waiting, uncertainty over whether it will be accepted, and then another lengthy wait for an appointment.
So, after purchasing three Platinum Plus memberships, would I buy another one?
No. Based on my experience, I don't believe the value justifies the cost.
This membership is a total waste of money. They will push back on any type of repairs and you have to convince them that the damage is within the scope before they do anything. I got it for peace of mind, but when I actually needed them, they were completely useless. I can't believe that I actually wasted money on this. For those reading this, avoid this membership and just get your car repaired at local panel beater, it will be way cheaper.
I accepted the Schmick offer when I purchased my Mazda CX9 almost 5 years ago. Unfortunately, I have had to ask Schmick repair my car 4 times now. On each occasion, the Schmick repair and service can only be described as First Class. I have recommended Schmick to several of my friends. Definitely a 5 star service
Reviews with attachments
First time I used the service and was very satisfied with the service. Very good, very professional.
Last time I ever purchase – After 3 attempts on repairing a scratch on my passenger side pillar on my GTI, and some weeks later, I’m still waiting on a call to complete my repair. I have overspray on the windows and roof and it is full of swirls. Update Feb 25 purchased my new TRoc R. Schmick balance was transferred to this vehicle but wouldn’t let them near it. They never… Read more
completed my repair nor contacted me when I asked to speak to management. So clearly they do not give a fook.
- +1
Excellent car and customer service – Excellent service. From the day our car got the scratch, I was worried about the cost. Glad that we had schmick membership - the repair costed minor charges of 50$. They have excellent car repair services. They even washed my car for no additional cost. My car is looking new again.
Excellent Service – Brilliant work by Bolis on my vehicle today Outstanding service!! Highly recommended! Thanks Show reply
Andrew C did a fantastic job on my rim. Was scraped on a curb but can’t even see the repair work. Easy to book and organise. Quick and professional service. I’ll try not to need their services again but if I ever do I wouldn’t hesitate to use them again.
Manuel from Sydney came out to touch up a scratch on my boot liner today. He was super friendly, professional and efficient. You can clearly see how much pride he takes in his work. Now the dent is non-existent thanks to his craftsmanship and for $50 is a steal! Will definitely book Manuel again in future!
I took out my Schmick Care membership on a new Hyundai just three years ago. After recently purchasing a new Camry and disposing of the Hyundai I transferred my membership to the Camry. This was done through one phone call and a response with an email. So transfer of membership does work with very little effort: Phone operator courteous and… Read more
informative.
With the Camry I experienced a heavy graze on the front lower cowling just a few mm off the ground by hitting a kerb which was parallel to the car when turning into the park. I contacted Schmick through their NEW App and two emails later I provided images of the damage as well as location for repair; and an appointment was arranged. The technician arrived on time and carried out a superb repair. I was impressed with the care taken particularly that this damage was so close to the ground requiring the tech to lay on the ground for the whole procedure. Brilliant completion of what was disappointing damage to my new Camry.
I want to say that I have dealt with numerous problem businesses, particularly parcel delivery companies, but I can say that Schmick fits into the "professional category". Right from the start of vehicle transfer to the final paint job the whole experience was excellent, reliable. courteous and believable. Schmick is a professional organisation which carries out its promises.
I had a fantastic experience with Steve P at Schmick Dent and Scratches. Steve was professional, friendly, and took great care with my car. The quality of the work was excellent, and the finished result was even better than I expected. He kept me informed throughout the process and made everything easy and stress-free. I highly recommend Steve… Read more
and the team at Schmick Dent and Scratches for anyone looking for quality workmanship and great customer service. Thanks again Steve!
I last reviewed Schmick in 2024. In August 2026 I had need for their service once more, having sustained duco damage (scratches) in a car park. I was pleased that once more Martin, from Schmick, turned up to do the necessary work. Martin is a most approachable and easy to talk with man. His skills are excellent. Once more, on the completion of… Read more
the work there was absolutely no way anyone could ever have told that there was damage. The fee I pay is worth every dollar as my car (A 2023 Subaru Forester) looks as good as it ever did.
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I definitely recommend Shane from Schmick as Shane demonstrated his expertise in removing the curb rash to a perfect new rim look on my wife’s car. Shane is excellent as demonstrated by his work ethics and attention to detail throughout his work. I can validate Shane is customer focussed, professional and extremely knowledgeable with his work. His… Read more
punctual communication and high-quality automotive workmanship are second to none. If you are wanting an excellent mobile service for your curb rash definitely reach out to Shane at Schmick as you shall be extremely impressed!!
My second scratch and dent repair using Schmick. Like the first repair, the technician (Dominic) did an excellent job, was quick because of his skill, and was very courteous.
Daniel was great and did an awesome job with my repairs. He takes pride in his workmanship.
Excellent job and no evidence of any scratches or a damage
Very impressed, the technician who fixed the scratch did an amazing job.
Huge thanks to Steve at Schmick for the incredible job on my iX. He handled the repair with such precision that you'd never know there was ever a mark on it. It’s rare to find such high-quality workmanship and attention to detail. Steve is an absolute asset to the company. Highly recommend his services!"
Latest follow-ups
Could not be happier with the result of service. Was somewhat concerned with the weather not being the best, but rain held out and Schmick professional did an absolute incredible job. The paint work looks better than from factory and perfectly… Read more
matched. And paint chip marks were covered up so well done that it simply looks like no stone chips ever existed. Schmick car care truely exceeded my expectations and highly recommend them to anyone. AAA+++ from a very satisfied customer.
Follow-up · From sanding back all the way to the car part, then filler, sanding more, undercoat, top coat and applying the clear paint, it took between 2 to 3 hours and ended looking better than from factory. With cost, after paying the initial cost for the service program. Repair only cost $50 per repair. Way better than taking it to a repairer and best of… Read more
Can’t praise the workmanship enough – Had a pile of chips, dents and scratches on my Forester. I had read a lot of negative reviews about Schmick using lots of “red tape” to get out of fixing scratches and dents. However, Jake from Schmick visited me twice and did an exceptional job,… Read more
firstly in simply buffing out some deep scratches which I thought needed painting, arranging “Dents Away” to come and remove all those niggly shopping trolley dents in the doors and then returning to paint two doors. My car looks like brand new. So happy and impressed with Schmick and glad I spent the money buying this protection.
Follow-up · Booked the Schmick service for the second time to fix a couple of small nicks/scratches in the paint and some dents from shopping trolley "accidents". Easy process now that I have the app loaded on my phone. Took a while to get a date for the work to be done as they were busy but on the day, a very smooth process. No painting required this time as… Read more
Got them when we got a new car a few years ago from Toyota. It cost $1600. They took the money. The end. There’s always an excuse as to why the… Read more
scratches can’t be removed. Always. It’s been going on for many years. Stay away. I’m in the process of reporting them. I’d like to be paid for my time. Maybe a refund by them, for their appalling service.
Follow-up · I got an email out of the blue from them, saying that they have tried calling me several times on the day but there is no answer. I replied to the email to ask them to state the number they tried, as I did not receive any missed calls on the day. No reply from them. I think it is a huge money making scam on their side.
Follow-up · Nothing has been done. It’s theft in a very sneaky way.
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Positive reviews
Technicians were professional and well experienced. Both dent and wheel scratches were done great. No trace of damage and perfectly fixed. Thank you especially to Mick . Membership is worth it . Great job !
Simon not only communicated a timeframe the day before, but he was on time, efficient and such a lovely guy!! It was a pleasure to have him and he did an awesome job!!
Highly recommend. Dave was a total professional. I had a couple of scratch’s one on the bonnet that would be visible every time I drove. Now it is completely gone.
Negative reviews
I purchased Schmick specifically for minor dents and scratches, but I’m disappointed with the assessment process. Several minor damages were rejected based only on photos. For example, a rear quarter scratch was assessed as being deep enough to require a respray, while I’m confident it can be removed with compound/polish. I understand there are… Read more
exclusions, but I feel it’s unfair to make these decisions from photos without a physical inspection. I paid for the service expecting help with minor cosmetic repairs.
Purchased the Schmick Car Care Membership for $995 and DO NOT RECOMMEND! Every time I have lodged a repair included in their included repair list they say they will not cover it. This has now happened 3 times in 18 months. Have to fight with them each time even for minor scuff marks. When they finally agreed to 1 the guy came out and buffed it out… Read more
it 2 mins. DO NOT purchase this package from them as they take your money and do not honour the membership. Disgusting behaviour!
Very disappointing experience – extremely poor communication I made a claim back in April, and Schmick kept pushing me back to the dealership. The dealership had already provided all the required information, but I still received no meaningful update for months. Eventually, I was given an appointment for September. When the repairer finally… Read more
arrived, I was told they couldn’t complete the repair because the scratch was larger than what they were able to repair under their policy. There was also a dent, and the repairer said that this was not a job they handled and that someone else would need to do it.
I contacted Schmick again and was told that the third-party repairer should have contacted me and that I should call them directly. It has now been 15 days, and I still haven’t heard anything.
I’ve spent money on this insurance expecting the claims process to be handled professionally, but the delays, lack of communication, and constant back-and-forth have been incredibly frustrating.
What a waste of time and money. I expected much better service and support when making a claim.
Recent reviews
Like magic, Anthony made my wheel scrapes disappear. He was very professional, arriving on time, working without any fuss or mess and leaving without a trace. It feels good to have a brand new car again. Thanks Anthony!
Fantastic service from Schmick. The process of ordering, the courtesy of the booking through to the actual work completed by the technician was first class. Satisfied customer
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