Reviewer Photos & Videos
Really Happy with Simon!
Simon the superlative Schmick scratch repair tech did a tremendous job and can not fault anything of the work he did on my lil Suzuki swift. When I brought my car I was second guessing about adding it on and after today I’m glad I did! Thank you Simon top notch!
Horrible Experience & Dodgy Repairs
I bought a new Mercedes CLS 450 (now 8 weeks old) and was convinced by Mercedes to purchase the Schmick Car Care Club membership. I thought it may become handy so I did invest in the membership. Unluckily for me, I had scratched one of the wheels so booked Schmick Technician to visit and fix the wheel. It took almost 3 weeks to get a Technician to come and repair the wheel. After the job was completed I had the car washed and looked at the repaired wheel. The wheel looked horrible, looks like someone had used sand paper on the polished chrome w...ith marks everywhere and the colour used does not even match the original wheel. I called and complain and I was asked to send a email with photos, which I did. It has been 22 days and no one has bothered email or calling me. I have rung the call Centre 3 times, and every time I have been told someone will call me back. It has been 4 days since I have spoken to a Manager who was going to call me back ASAP, of course no call has been received. This is a very poor service, I was not sure what to do so I found this website. Hopefully Schmick can pick up their slack and get the dodgy repairs sorted on a brand new Mercedes!
Robert C provides 1st class service
I have used Schmick on 2 separate occasions now, and I really can't fault them. This is definitely due to the fact that I've had Mr Robert C on both of these occasions. He is punctual, efficient, and provides top workmanship. Thank you for looking after my Merc CLA!
Delivering inconvenience and a hack job to your new car
We started paying for this services on recommendation from Toyota following purchase of a new car. This was sold to us by Toyota as a convenient and cost effective way to fix those pesky little fix jobs to the car. We thought we could trust Toyota’s recommendation...how wrong were we?
For starters, Schmick’s promise of convenience is an absolute joke. Promises Schmick made about next day responses or fix is absolutely not true. You send them a photo of the potential job, and you MAY get a response back within 2 weeks. Then, it takes another co...uple of days to setup a date to fix the problem. Now the problem is once they show up, I had expected that they have fixed Toyota cars paint before because they were recommended by Toyota. Nope, my new car was this guy’s first. He was figuring it out on the job. And then he screwed it up so badly that for someone that need glasses to see, I can see that the fix was not the same as the REST of the car. Why? Because it has stuff stuck to the paint and the paint is textured and uneven. This is after they have refused to work in a undercover car park (private), and insisted that I be home so he could fix it in my garage. I have met all their demands only to have the paint not match the original. So I called and said I wasn’t happy with the fix and requested they fix it. Another 2+ weeks wait (not next day as claimed). Then when I asked what exact time the guy was showing up - because I had to take time off work, the guy couldn’t give me one. I called it off because I’d rather pay for someone else to fix it at this point.
I managed to scrape the front of my brand new car about a month ago, submitted photos of it via the Shmick app and the next day I got a call from them to organise my repair. The guy called me the day before to let me know what time he would be arriving, the next day he came at the time as discussed, fixed the scrape and it looks brand new again! I defs had a great experience and recommend shmick
Mr. Robert Cotter did a really good job.The scratches disappeared completely and the car looks like a new one, now. As I was curious, Robert allowed me to watch how he worked. The whole process was much more complicated than I had thought and Robert completed every step efficiently and carefully. Thank you so much.
Woeful service experience and shockingly untrained and incompetent "technicians"
Hi, 18 months ago I purchased a $120k Mercedes and as part of the add-on sales process the dealer extolled the virtues of the Schmick program.
The car being for my wife, and knowing what happens to the wheels and bumper extremities of her cars on a fairly regular basis :), I thought the $1,450 for a 5yr "Platinum status package" seemed like a sound investment. 6 months and 4 scraped up wheels later I decided to make the car look "Schmick" again. Hahaha, what a poor joke... It literally took 10 phone calls, at least that many emails and 3 month...
Fast and effective to use. You outlay funds on purchasing your car. Then if anything happens, you just take some photos and send them to the Schmick app. Somebody got in touch with me quickly and then the repair man came out the following week. I had gouged my car on a wall and it looked bad, but after 1 1/2 hours the man had it looking like new and all for $50 (less than a tank of petrol). I'm covered for any small incidents like this for 5 years. So good - any little marks are fixable without a big outlay.
I bought this product when I purchased my new car. which received scratch on right hand side just above tail light and had it repaired by Dale. He did an excellent job and you cannot tell it has been repaired such is the way he blended the paint into existing paint work.
don't use schmick... horrible service and such a trying year. they don't care
what a waste of money.. never had used their service but paid for a 3 year club.
with the covid situation i totally forgot about getting the chips on my car repaired. a couple of months later i realise and hoped there would be some compassion and understanding when calling today.. but after speaking to customer service and then to a manger.. they refused to help me. i understand for any other year but this year is different. I have been in lock down since march and my membership had run out in april... NOT USED IT ONCE. so happy to pay for your business schmick.. i'll be sure to never recommend
Not do the service and cannot cancel membership
I purchased the service in June 2018 and subscribe for 5 years when I purchased my vehicle.
Recently when the first time I am actually submit an repair request, I been told it not covered, even I say I only need the scratch to be fixed and please send someone to check then tell me, not only in email send me a T&C's 2020 version say it not covered.
After multiple email communications and I request cancel my membership and get my money back. Finally someone contacted to book an inspection on site but need to wait for an inspection after 3 wee...ks. I rejected the technician come, I told him I already request the refund in process. Firstly the Schmick call centre admin ask me contact the shop where I purchased the membership for the refund. I contacted.
Attempted to log a request via the app on 6 separate Occasions over multiple days. Eventually got an auto generated email advising that they would be in contact. No response received after 4 days. Submitted a complaint to Brad Garlick Ford who sold us this service. They advise that the Schmick service cannot be cancelled/refunded, even if the service level is significantly below what was sold to us.
unable to cancel membership
when i joined membership, i wasn't told that I can cancel membership anytime. this company is charging me over $150 per month. in paper, it's written 5 years. i have to be stuck with them for that long. it's very unprofessional and rip off . sale person just wants to sell and talk you into buying it. i went back to that sales person and i was told - membership can't be cancelled. how ridiculous ! stay away from this company. i'm so disappointed.
Questions & Answers
I've just bought a car privately that has your protection on it (the car is less than 6 months old). Do you allow transfer of the membership? If so what would the transfer cost be?
who do you use in Perth
Schmick ClubSchmick Car Care Club
We use our own paint technicians in Perth. You don't have to take the vehicle anywhere as we come to you.
I have scmick protection on my 2020 mazda CX3 what is the best car wash for my car, I have been told a wash with silicone free. Please any suggestions.
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