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Schmick Car Care Club
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Terrible customer experience
This was a terrible experience from the start. Just spent 2 weeks dealing with countless phone calls and emails to firstly confirm my membership was current. I had taken it out with a new car service a few years ago. I was sceptical of the policy at the time. They tried to tell me it was cancelled and Only after the 10th email/phone call they actually checked and said yes it was valid.
Then I got a massive email about why they can’t fix any of the issues i wanted fixed and also said what they can fix costs more money anyway... so what does th...Read more
e membership get me? They couldn’t answer that either. Customer service did nothing but deflect my questions. Couldn’t have cared less. Terrible experience and thoroughly recommend not to go near this company. Absolutely nothing transparent about their serviceSimilar opinion? Write a review on ProductReview.com.au!
Happy with the repair
We were very happy with the repair Ashley did on our car and how easy it was to leave it at the concession for him to handle the repair.
Thank you
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Scam stay away
So purchased the membership. Had a car side swipe me - it’s not a deep scratch I could peel off with finger nails if I wanted but they said it does not meet the requirements??? Small dent to boot ....apparently because there is a fold to the boot it does not meet their requirements??? Total scam !!! Seems nothing meets the ‘requirements’!!!
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KarlSouth East Queensland, QLD
Amazing job done by Robert Cotter
Had some gutter rash on a couple of my alloy rims. Rob arrived early and got to it. He was extremely meticulous and skilled with is work and did an absolutely professional job in making the rims look as good as new again. Would certainly recommend him.
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SharonSouth East Queensland, QLD
Simon excellent skills, results, punctual and great service!
Simon was early and was happy to wait for me to arrive home. He completed the job with a smile on his face with excellent results. I Would definitely request Simon next time. Thank you very much Simon in brisbane.
1 comment
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LynPGreater Melbourne (Outer), VIC
- Verified customer
Fantastic job done
Dominic was very efficient and helpful. Timely arrival and completed work within a satisfactory timeframe. Excellent standard of work and all done with a smile. Will recommend him anytime. LP
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Gerry B.South East Queensland, QLD
- 2 reviews
Robert Cotter superb tech of Schmick!
Second job conducted by Robert "Rob" Cotter and as usual am not disappointed by his service. Took his time preparing his work area even covering my motorbike as he said "just in case". Good on yah Rob! Friendly tech and easy to talk with. Did a superb work taking the paint job of my Kia Stinger in its usual pristine state!
Cheers Schmick!
Cheers Rob!
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Service was excellent very pleased
Rob the technician was prompt informative kept up communication at all times. His standard of work was highly skilled I would never hesitate to recommend Schmick to anyone. Due to the professionalism shown.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review. We're glad you're happy with the work and will pass on the good feedback to Rob for you. :)
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Very Bad Work
My car had only a very tiny scratch...someone came and repainted and look bubbles everywhere on my side mirror. I said there’s bubbles and he said he will check after few days. Never heard from him.
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Fantastic service
Robert Cotter came out to fix my rear bumper on my hyaudai I30 Hatch back. He was friendly and respectful and did an excellent job. Would use this company again.Thank you.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the good review, Allyson. We'll pass on the feedback to Rob for you. :)
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DanSouth East Queensland, QLD
- 7 reviews
- 1 like
- Verified customer
Fantastic job
Had Robert Cotter to do 2 repairs on my black 2018 Kia Rio. Abrasion on the bumper and side guard.
Perfect job very happy. On my third callout love this service.
1 comment
Schmick ClubSchmick Car Care Club
Hi Dan. Thank you for the review. We're glad to hear you're enjoying your membership with us. :)
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BradSouth East Queensland, QLD
Biggest waste of money
This is the BIGGEST WASTE OF MONEY you could ever spend. Took days for them to reply to email after being told someone will be in touch within 24 hours, Then was told they do not do scratches on a bonnet.
Save your money and put it towards the repair yourself as they dont cover much in the scope.
You will end up paying twice.
Scam and terrible service
2 comments
Schmick ClubSchmick Car Care Club
Hi Brad. I'm sorry to hear we were unable to assist with the damage to your vehicle. While we can buff and touch up bonnets, we are unable to provide a repair and paint of the area as this is a larger... Read more
repair that requires a panel shop environment to repair properly.According to the booklet we were given it clearly states that the bonnet is covered for scratches. If i could upload photos i would to prove to everyone who reads this not to waste their money on schmick
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JeffreySouth East Queensland, QLD
Very skillful technicians
I had 2 wheel rim abrasions repaired by Simon (Brisbane) in 2020, one on 10/06/20 and one on 13/08/20. Both results were excellent, The service was prompt and the technician arrived at the agreed time. The fee is minimal compared to retail costs for just one repair elsewhere.
1 comment
Schmick ClubSchmick Car Care Club
Hi Jeffrey. Thank you for the great review. We're glad you're happy with the wheels and will pass on the feedback to Simon for you.
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Jack L.Sydney, NSW
Rubbish Services
I acquired the Schmick membership when I bought my new car. I was shown some wonderful photos before and after the repairs, leading me to believe it's of goo value. But when I had a minor damage to my rear bumper recently and the Schmick technician turned up, he told me that r the repair is not covered by the membership and I need to pay extra $400 dollars to get it fixed. What a joke! Don't fall into the trap if any car salesman offers you the Schmick services. It's a total waste of money!
The reply from Schmick is completely nonsense. It g...Read more
oes to show they are willing to twist facts to suit their needs. I never offered $400 to the Schmick technician. Why would I do so if I believe that I am entitled to have the repair service I signed up for? It's possible that the Schmick guy wanted to charge me $400 and pocket the money without telling the office. The bottom line is the Schmick guy definitely told me the job can be performed on site. I even have the recording of my phone call with him to prove it. The damage to my rear bumper is cosmetic in nature. If Schmick is not able to fix it, they should simply stay out of car body repair businesses!1 comment
Schmick ClubSchmick Car Care Club
Hi Jack. In this instance when our technician went out to inspect the bumper he had discovered the bumper had incurred structural damage and was not something we were able to repair as a mobile servic... Read more
e. There was no offer to repair the bumper as it would need to be removed from the vehicle at a panel shop. I know you had offered to pay $400 for the repair, but unfortunately we simply cannot assist when the damage is that severe. Our technician, assessor and customer relations manager had all spoken with or emailed you regarding the matter. While it is unfortunate that there are some repairs that are too big for us, we have been able to assist with repairs for you in the past and are happy to continue doing so when we can.Similar opinion? Write a review on ProductReview.com.au!
Job well done
I had two technicians come out in Brisbane, David, the dent technician, and Simon, the paintwork and alloy wheel scratch technician. Both provided excellent craftsmanship and service. Would highly recommend them. The admin side of Schmick though could do with some improvement. I asked them several times to change my phone no in their files which still hadn't been done after me telling them three times. However, worthwhile insurance to have.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review. We will pass this on to the technicians for you. :)
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Kat MSydney, NSW
- 12 reviews
- 6 likes
Rubbish - terrible customer service and terrible workmanship
Paid for this package for our new car. They came to repair two scratches which only lasted about a month before the scratches they repaired re-appeared. Now the technician doesn't bother to response to try and sort this out. Shonks.
2 comments
Schmick ClubSchmick Car Care Club
Hi Kat. If a panel is repaired and painted scratches should not be able to reappear. If you can please email us at repairs@scratchanddentassist.com with photos we will be able to have our assessor take a look for you.
We have already been in touch with you but it took a complaint to get a response. We now have someone schedule to come and re-do the job , but they can't come until Jan!
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ShanieSouth East Queensland, QLD
Beautiful job done by rob cotter
Fast and efficient!! Job well done Rob
Friendly and very helpful, the paint work came up wonderful took no time at all.
Definitely recommend Rob to fix any small jobs
Thanks again
Shanie
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review. We will pass the feedback on to Rob for you. :)
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TaniaPerth, WA
- 2 reviews
- 1 like
A total waste of money
Don't waste your money on this membership if you have a new car! They take 5 working days to look at the photos that you need to send them and without assessing the damage in person would decide if it is covered under the membership. I paid around $700 for a two year membership. Keep your money and spend it on your car insurance instead. I scraped the side of my mercedes on a pole in a parking lot. I sent them two photos and after 5 days of waiting, I received an email containing some generic comments about the depth of scratch that they cover and how the scratch on my car is deeper and thereforewouldn't be covered. They concluded all of that from looking at the two photos taken on my phone. A complete waste of my money.
1 comment
Schmick ClubSchmick Car Care Club
Hi Tania. Unfortunately when multiple panels are scraped across the side of the car, the repair becomes too large for our mobile service and is best taken to a panel shop.
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The Dog MagicianSouth East Queensland, QLD
Exemplary service
Ken was on time, polite friendly and more to the point did an awesome job i’ll fixing a bad scrape on the bumper of my car. Really great work thanks
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the wonderful review. We will pass the feedback on to Ken for you. :)
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Really Happy with Simon!
Simon the superlative Schmick scratch repair tech did a tremendous job and can not fault anything of the work he did on my lil Suzuki swift. When I brought my car I was second guessing about adding it on and after today I’m glad I did! Thank you Simon top notch!
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Ryan. We'll pass on the great feedback to Simon for you. :)
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Questions & Answers
Jay Z.asked
I buy a car with schmick. I want to change my plates number. After change plates number, is the schmick membership still working on my car?
2 answers
Not too sure Jay Z,
but it probably would be covered as long as it's the same VIN/chasis number!
Best bet is to inform Schmick about the number plate change so they could update their records.
Schmick ClubSchmick Car Care Club
Hi Jay,
Just email Schmick the new number plate details and they'll update your membership for you. You'll need to make sure your details are up-to-date before submitting any repair requests.
Robyn S.asked
Hi , I have recently bought a new car and had Schmick applied to my car. My question is what car cleaner can I use. I don’t want to damage the coating. Thanks
2 answers
Hi Robyn
I purchased this membership with my Mercedes purchased Feb this year and it is a waste of your money. If you are still within the first 45 days of your purchase please ask for a refund and invest in a great car insurance. They take forever to reply to your inquiry if you need their help and then tell you they can't fix the scratch due to it being too deep only by looking at a photo that you send them. A complete waste. If you have more questions about my experience with them I am more than happy to answer them.
Hi robyn when I bought my car they actually gave me special car wash cleaner called protektiv shampoo... so maybe ring the car dealership ?
Lewis H.asked
Hello,
I've just bought a car privately that has your protection on it (the car is less than 6 months old). Do you allow transfer of the membership? If so what would the transfer cost be?
Thanks
1 answer
Hi lewis,
Good question, never transferred the treatment and smick contract as the cars I have had go back when I upgrade with a new dealer. Sorry I cant help. Maybe ask Schmick.
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Schmick ClubSchmick Car Care Club
Hi Sharon. Thank you for the wonderful review. We'll pass on the great feedback to Simon for you. :)