Award Mortgage Solutions

Nice Service – The experience with Award Mortgage is really pleasant. I don't know much about mortgages, even though I need one. They answered all of my questions and made recommendations that really helped me. Thank you!!

Perfect! – Excellent Customer Service from the first contact till our loan was Approved, Allen did an excellent job in getting our loan through with hiccups here and there, Allen you are such a gem. You deserve to be the Best Mortgage Broker!

Professional service – We recently dealt with David, which was a great experience. He was really knowledgeable about different products and strategies and got us a really good deal. Would like to recommend to my friends without hesitation.

Great experience! – The customer service from Claire was far greater than I expected. Nothing was too much for her and she called at times that suited me, (nights and weekend). I have not taken out the loan yet due to personal circumstances. As it stands now I am very satisfied with the the loan.

Perfect service – My friend recommended Award Mortgage to me. Owing to their professional and experienced guidance, I got the best rate and my loan approved on time. Really appreciate their professionalism and great effort!

Wonderful Service – The Broker of Award Mortgage is very patient and careful. They helped me successfully settle my first property. The product rate is awesome, which helps me save money. And their wonderful service also helped me save a lot of time. Thanks a lot for their effort!

Great service and excellent knowledge while choose the best product on the market – I'm glad to have award mortgage broker to help my home loan application. After deal with them I know i can have better choice and save cost especially i'm self-employed. Different lender has different policy and rate, so it alway good to have matured mortgage broker to find the best product for you based on your situation.

Perfect Rate! Easiest Application! Best Customer Service ! – I am a first home buyer, and I knew nothing about home loan, Award Mortgage broker helped me a lot, telling me what to do, and giving me much confidence to buy the apartment. The loan was settled smoothly and they have a customer service team to follow me up with any question in repayments, rate, etc. Thanks a lot!

Excellent service!! – As a first home buyer, Award Mortgage helped me with my home loan, which has been successfully settled last month! The broker is really professional and customer service is excellent!

Extremely horrible experience – Provided misleading information and breach the confidentiality. The complaint email does not work. The customer service was bad, the receptionist refused to speak to me in English. They keep promising different date for the loan and could not provide any loan in the end. I just went to another bank in the end. I potentially loss my house if I didn’t go to the other bank!!

Perfect service，Awesome broker! Awardhurstville Licole Yao ! – Efficiency is very high. Quickly approve the loan. Get the tough loan approved and very patient on all topics relevant. Recommend!

Highly recommended! – My wife and I were looking for our first home loan, and spent more than a week visiting each of the major banks, and some of the smaller ones, and we found the overall experience left us feeling very intimidated, with more questions than answers. I had heard a bit about mortgage brokers before, so I did a quick search on Google, found Award… Read more

Mortgage Solutions, and spoke to Adrian, and the experience was completely different.

He answered my questions, explained all the jargon in simple wordings, gave me some great tips, and helped calculate the amounts we needed to secure the loan we were hoping for, so I had both an understanding of what to look out for and what changes I needed to make to achieve our financial goal.

All this was achieved in less than an hour, over the phone.

After speaking to Adrian, I have no plans of asking any bank for a loan in the future, without asking for his advice first. Highly recommended.

Unprofessional! poor customer services – I got in contact with one of their broker while I was doing property inspection in Sydney. The broker approached us off-the street and trying to sell me their mortgage solution (is this even ethical in the first place)? After that, I received a few missed call from them, none of which left a voice message. Due to the nature of my job, I had to… Read more

leave my phone out during working hours, and often I don't pick up calls from unknown caller. I did not realised it was a call from the broker ([name removed], senior Lending consultant) until he sent me a text message, and I quote "we had an appointment, if you cannot make it that's OK, you can just tell me. But ignoring my calls, is not a mature person should do". We never had an appointment, and I did not realise it was a call from the broker. If someone really need my return call, leave a voice message, so I can identify who the caller is. Such level of customer service is appalling and I could never trust such institution to handle my mortgage. This could be an isolate case, but I am happy to just go with Aussie or other more renowned lender, even though I am paying higher interest rate.